Expedia, Inc Corporate Office & Headquarters

Unbelieveable! I tried to book a cruise at the price stated on the website but the final total screen came up with a non-discounted total. When I called the cruise department they told me that the discounts must be sold out. I asked why the price was still showing up that way online but giving me another total. Same response. While talking to them I was trying again online and got the trip at the discounted total only to get an error message about dining options that didn't even apply. Agent told me that was common to get erroneous error messages when rooms were sold out. She then called the cruise line to try to get them to open up another room. She told me that the cruise line had opened up another room for me, so good news. Put me on hold. Then came back on and said I have bad news, the cruise line now says they are not going to give you the discounted room. My blood is boiling at this point. She said her supervisor was not around to talk to and that I couldn't talk to their CARD group (some upper level customer service group) because I hadn't actually booked the trip! When I asked her name she started giving me attitude because I was asking her for her name and why was I going to complain about her trying to get me the discounted booking. I told her that I wasn't going to complain, I was actually going to compliment her on trying so hard but that now I was not because she was putting words in my mouth. What an outfit. I'm in retail...if I would have put a customer through all of this I would have given them the trip at the discount and eaten the difference...I might even discount it further. Will never use them again!

It took me 3 calls, waiting more than an hour each time to reach Expedia's Customer Service department which is really "I don't know what the hell I'm doing department". Each time they hung up on me before helping me with my problem which was thier drop down boxes, ie state you're billing from etc were not working. Each time I was speaking to some low paid person from another country. They got frustrated because they had no idea on how to correct the problem. When I asked to speak to a supervisor I was hung up. Lots of cel phone minutes waisted. If you need help on Expedia call their corporate office and ask to speak with an American customer service person. Shame on Expedia. I wonder on how many customers thus money they loose to off shore their customer service, a very important department for any company.

Add me to the list of disgusted customers. My situation with this awful company is way too complex to write here. They will not respond to two of my main, very specific questions I have asked them over and over. However, after much communication with no resolution, a darling thing usingnthe name Esther left me a message thta the matter is now closed and resolved. They did nothing, they answered no questions, they basically gave me a "talk to the hand" treatment. Do they forget that they are dealing with human beings and causing a lot of fustrationnfor the very customers who pay them? Apparently not. Below is an email I received from Expedia after three phone calls (one in which the rep hung up on me), and two emails. This company is pathetic. Thank you for contacting Expedia about your feedback to our customer service. We regret that your experience in using our services was not to your satisfaction. Expedia is committed in providing excellent standard of service to our customers. However, there are times when we are unable to reach all of their expectations. Customer service is one of our priorities and we apologize that the customer service you received did not reflect this. Expedia is dedicated not only to provide the most efficient, user friendly, and accurate travel application, but also to the highest standards of support for our members. Again, we offer our sincerest apologies, and hope that you will offer us the chance to win back your loyalty and demonstrate our commitment to customer service in the future. If this does not answer your question or solve your problem, feel free to reply to this message or call us at 1-800-EXPEDIA (1-800-397-3342) or 1-404-728-8787 (for callers outside the U.S. and Canada) and reference case ID: M-1980389. Thank you for choosing Expedia.

I have been working on getting a credit or refund since September 2011 for tickets to Sicily. Our trip got cancelled due to medical reasons and I have sent in all the required documentation five (5) times and talked with nine(9) different agents which had different stories every time I called. I also called the airline direct and they referred me back to Expedia point of purchase. The airline said that it is entirely up to Expedia to refund/credit the tickets and Expedia is saying just the reverse. Today I was on the phone from 11:30AM to 3:30PM (majority of the time on hold) speaking to 2 different agents (when availabe) with no resolution. Please think twice before using Expedia.

I booked a flight with Expedia on 02/06/2012 and it was never completed, yet they held my money and have yet to return it. I called 4 diffrent customer reps onlyy to be told 4 diffrent stories. I than e-mail both the company and the corporate company and non had/have returned my e-mails. had I seen the reviews that I've just read, I would never have ever used Expedia. DON'T USE THEM! Saving 10 dollars at the most is not worth the hassel. I do plan to take this to any goverment agency that regulates these companys until I get my money back! And if necessary sue.

They lost me as a customer. I spent 2 hours on the phone trying to cancel my reservations! Their cancelation dept did not pick up, their reservations clerks cd not cancel and the 2 managers I spoke with cd not cancel the reservation. Whatever happened to customer service?

I called to change my flight. The person that answered the phone had a very heavy accent. I tried to be patient for several minutes but finally had to ask him to repeat himself several times. Did not help so I politely asked, "I am sorry but I cannot understand what you are saying, please connect me with someone else." He ignored me and I asked him again, he hung up on me. I wrote support and got an answer back that did not address my problem but said, "To support the diversity of our customer needs, we utilize an equally diverse front of highly trained and qualified agents...." Expedia customer service stinks, they don't care. If we call from the US we should be able to speak with someone who speaks good English without a heavy accent. I am sending a letter to the corporate office, but I doubt anything will change. So I am switching to Orbitz.

One start is to much. I booked a hotel with them one day and two days later it was cheaper. No problem with that but when Called to cancel and book the cheaper one I booked the cheaper one but they never canceled that first one. Retards. I swear.

I have never written a review before but I am soooo disappointment with the customer service I recieved. Me and my husband booked a vacation through expedia because there was a special promotion where you got money off you trip and vouchers to spend money on the island (Virgin Islands). When we tried to spend our retail vouchers on the island the stores informed us that they were no longer excepting the vouchers because the Virgin Islands Department of Tourism had gone bankrupt. The vouchers were for $500.00 and you could only get them if you booked through expedia. We would not have booked this vacation if it wasn't for these vouchers because it was such a great deal! I contacted expedia when I returned and they said I could have a $100 voucher towards booking a expedia vacation to use in the next year. I don't know who is able to take 2 big vacations in one year but I am not so that is really not helpful. Then the "supervisor" informed me that he didn't even see this promotion under my booking so he couldn't even confirm that I had a promotion. I asked to mail it to him and he said that there was no way to mail him anything. I am pretty confused as to how he didn't see I had a promotion under my booking when it is on all of my expedia paperwork. So, I was transferred to corporate and Krystal L. said I could fax her whatever I had stating I had a promotion. She said she would get back to me when she recieved the fax. I faxed her and got a confirmation that she recieved the fax on January 17th. It is now the 25th and no phone call, haven't heard a thing. So, awesome experience I spent an hour on the phone to be told that they didn't even think I got a promotion, the promotion that is clearly on all of my expedia paperwork. So then I have to go through everything and print it all off, get to a fax machine to prove to a company that I paid for a vacation, what I paid for, only to have no one even call me back. I will make sure to let everyone know what a horrible experience this has been, mostly due to how I was treated by expedia when I called. The actual event of not being able to use the vouchers wasn't even that bad...I assumed that expedia would make some sort of accomadation when I returned and that I would be treated like a customer.

this was my 1st and absolutely last time using expedia.com to book a vacation! the problem wasn't the vacation, but the agent that booked my vacation; a very long story, short - she booked someone else's vacation on my CREDIT CARD!! YES SHE DID!! when i rec'd my cc statement i saw the unauthorized charges; i called expedia to inquire; again, a long story short - i spent about 1 1/2 hrs on the phone trying to resolve the issue, to only be told that I WOULD HAVE TO FILL OUT A FORM w/my cc company to have the charges removed; well, expedia rep ADMITTED THAT THEY MADE THIS GRAVE MISTAKE! so why couldn't they just credit my account back? i asked if you can "DEBIT" my acct, why can't you "CREDIT" my account? was transferred to another depart (cust transactions); but was told the same thing! the "form" i had to file w/my cc turned out to be a fraud form; well, i wrote that expedia should be CHARGED W/FRAUD, since they admittedly charged someone else's vacation on my cc and refuse to refund my cc! i too will be writing the PRESIDENT; i wanted to file a complaint w/BBB, but my case is being "litigated/mitigaged" through the cc company!! and on top of everything else, one of the expedia's reps had the nerve to laugh! and out of the 3-4 people that i spoke to only 1 apologized and that's because i mentioned it!! expedia's CUSTOMER SERVICE SUCKS!! and i was duly dissapointed and will let anyone who asks, know about that crappy service i rec'd!

I booked the plane for 08/25/2011 and purchase an insurance, then when I heard about hurricaine Irene, I called and cancelled it, because I did not wanted to be stuck in some airport, I called on 08/23/2011, spoke to Mick, he told me that they will not be able to issue a refund, because it is not health related, but because I have an insurance, I will get a credit for 1 year, a satisfied with an answer, I called on 01/16/2012 to see how I can use the credit, I spoke to a few people, some transfered me to insurance, insurance people told me that they are not responsible for a credit, because I did not have a claim, what claim??? no one told me about no claim, then finally I reached someone, who I thought knew what they were doing, only finding that I have to pay cancellation fees 150.00 per person x 3 people = 450.00, ??? I was in shock, no one told me about this money back in August, I spoke to supervisor, Judy, who informed me that "I was notified by Expedia" back in August, which is a complete lie, my phone was on speaker, when I called, and Mick did not mention anything to me about 450.00 cancellation fees, so I called again on 01/19/2012, i spoke to Yc Goodman, manager from Corporate Office, she informed me, that "there is nothing that they could do', wow, how helpful that was, she told me how they advocate for the customer, yea right, i spend about 3-4 hrs total on the phone both days and no answer from no one,good advocate, I will right a letter to a president of Expedia, because it was their employee, who did not notify me of 450.00 cancellation fees, not Delta, the customer service sucks big time, I would give it 0, not 1 star, bit it was not a choice, my reference # is m-1822185, case # s-267884, thank you.

I wrote to Cruise Ship Centers with a simple email that said "I am disgusted by your support of the Iditarod". Responses by Mark Lundenberg follow. Email 1 Return-Path: <mlundberg@cruiseshipcenters.com People like you who complain about things they don't know squat about disgust me, so we're even. Fuck off and die. Email 2 - response when I told him I would share his response. I'm going to post this to a bunch of travel websites. From: mlundberg@cruiseshipcenters.com don't waste my time with your fucking nonsense! Email 3 – response when I told him that I am sharing his response with his boss I am the boss - and the boss is proud of supporting the Iditarod and Yukon Quest! I wonder if all their reps are this foul-mouthed.

I have itinerary and made reservations in August 2011. I was supposed to get $50 pre paid master card. I am still waiting to receive card. I have called multiple times and still no luck. please help sunil Shah

I booked a rt flight to be at the bedside of a dying relative and as if that wasn't a horrible enough experience, I return to see I have been charged 2x by Expedia. They refuse to refund one of the charges, saying they see no error in their system that would cause that. I am on hold for corporate offices after my 6th-- yes 6th call to customer service and 3 emails. I agree with others about the hypocrisy of the president's message as you wait--something about valuing customers? Listening? Can't prove that by me...still on hold. Now "Paul" is searching for a screenshot of the transaction-- apparently I am making this all up until they can prove otherwise (although their agents can see the double charge...) What happened to logic and good and fair customer service? Hours of my time are gone and still no resolution. Legal action is next.

Very poor i will never book with again i spoke to 3 agents n 2 supervisors n each one had somethinh duffreny to say i would like to talk to the anybody higher up does anyone have a phone number i can call

I'm fed up, frustraited beyond belief. Scott, Please bring your customer service back to the US where A- you will create jobs for the economy. and B- maybe you can find people sound like they "look like a deer in the headlights". You suck!!! I'm calling United direct!

Currently looking at flights to Spain over the holidays. EVERY single price for a hotel/flight package is incorrect. Called and both people I spoke to tried to satisfy me with inane explanations...blaming the airline, blah, blah, blah.....This is EVERY trip listed across multiple airlines. This is a new one for me with them....just blatant false advertising. Will not use them again

My rating is a Zero. One star is too good for them. Then the joke is the president of Expedia ... a Mr. Durslong.....is sometimes the first to come on stating how he wants to ensure quality service so if you are provided a survey be sure and complete it. I wrote the president a long email as I surely was sent a survey and went to fill it out and got a response that the survey had expired. Probably because they knew the nasty response they were going to get from me. They have the worst customer service I have ever experienced and once you book with them they drop the ball and you're on your own with all the problems they've caused you are left to resolve yourself. I would love a class action lawsuit against them.

My wife and I booked our vacation at two hotels in Playa Del Carmen for late October through early November. During our stay we had to change hotels because of the hurricane. Later I had to book another room for three days because our earlier reservation was cancelled because of the hurricane. When I booked our room via Expedia, I forgot to put down my Expedia Account Number on the booking form. NO PROBLEM, just contact Expedia and tell them what happened and they'll give me my points. NO WAY, IF YOU FORGET YOUR ACCOUNT NUMBER>>>>>>NO POIONTS. Like I really need the points! But if this is the way they treat you over a couple of points. THEN WATCH OUT TERRIBLE CUSTOMER SERVICE /////////////// TRY ANOTHER TRAVEL SERVICE......

I called Expedia and asked to talk to a Supervisor. I was on hold for 15 minutes. They asked for my phone numer in case we got cut off.................I'm still waiting. thanks expedia..