Expedia, Inc Corporate Office & Headquarters

I purchase 4 tickets to disneyland thru expedia, i printed my vauchers and when i arrived to disney they said the tickets were not in their system, i had to purchase new tickets directly with disney, i called expedia, they had me for more than 1 hour and a half in hold, nobody ever answered and the call just went off. i called a friend to do the call for me cause my cell battery was almost gone. My friend spent another hour and half in the phone dealing with customer service, they said the reservation and purchase looked ok in their system and they had no idea why disney can't take the vouchers. finally they accepted to cancel the purchase, but I am still waiting for the money to be refunded to my debit credit, almost 400 dlls. I keep calling customer service, there is only automated service, nobody answers, I am tired of keep calling. how long will take for them to refund my money!!!?? Very disapointed I will never use expedia again

I am currently on the phone with their guest service and a 5min hold has now officially turned into 20min and counting..this is ridiculous.

Booked a one night get away and had to cancel. Called Expedia and was told I was going to get a full refund and it would take 7 to 10 business days. It's been 3 weeks and I should have had my refund but still waiting. Gave another call to customer service, which provides no service. Demanded a Supervisor who said she would look into it right away and call me back. Of course no one has called so I contacted The Expedia Inc. North American Executive office 425-679-7200. I looked up the name for the Head of Customer Operations, Mr. Tucker Moodey since the main number is a dial by name. Received his direct voice mail. I saw the feedback here and thought having this information would be helpful. No callback yet though!!

I have spent more than two hours on hold, with still no resoluatin (lucky compared to reviews above). Had I read this first I would not have booked with Expedia.

A truly nightmarish company to be avoided like the bubonic plague. Hell forbid anyone who ever enters into a transaction with this company. Expedia UK has its call centre in India. Untrained staff who haven't got a clue about anything. 2-12 weeks wait for a refund on a cancelled booking is what they tell you. I will pursue these morons to the end of the earth to try and extract restitution. This isn't a business it's a criminal organisation

THE WORST CUSTOMER SERVICE I HAVE EVER HAD. I TRIED TO CALL CORPORATE TO LET THEM KNOW BUT THEY DO NOT HAVE A GOOD PHONE NUMBER TO CALL. THEY LOST MY BUSINESS 4 EVER. A VACATION SHOULD NOT BE STRESSFUL. ALL THESE REVIEWS ARE TRUE...STAY AWAY FROM EXPEDIA

OMG!!! DO NOT USE EXPEDIA!!! EXPEDIA STOLE MY MONEY!!! I bought a vacation package online and there seem to be a server issue so I was billed twice! So I figured that a simple phone call would resolve the issue, boy was I wrong. After calling 6 times and placed on hold for a total of 3 hours I was told that it was my issue and they will not refund my money because thier "tracking system" showed multiple transactions. I asked for the commn sense factor, why would someone have two flight reservations and two hotel reservations for the same dates. They repeated that "the system" showed two transations on my end!I serioulsy canot believe the type of service I recieved. I would never use Expedia again, they litterally stole my money!

I booked a trip to Nashville in 2010. As a combined trip it was actually more than booking everything separate but I had already booked my trip. I brought it to their attention and it took forever for them to match their own price. they issued a coupon for $100 and tried to drive the price down closer to their other price on their site. Eventually after 4 hours they got it figured out and it matched the other price. They issued me an additional $100 coupon to use in the future. Well the future came and we couldnt use the coupon. It was a nightmare and more issues to call about. We missed out trip because of it and I finally wrote the CEO. He actually replied directly to me and got me in contact with executive customer service. I spend another 4 hours trying to fix this issue and finally they cancelled the $100 and issued me $200 for that problem and an additional $100 i would have to use on a separate transaction. Well the other day we went to plan out new trip but the additional $100 wasnt there. We still did have our $200 which we did use. But now we were missing this other $100 again. I called and ofcourse we kept losing the call ( i call it getting hung up on ). last time we have set on hold so long it was out of hand and spoke to so many supervisors I was getting fed up and not about to do that again. I started writing Dara as i was on the phone and kept track of all the names and locations of the workers. No one could figure it out. They said they see the coupon but its not activated so they sent me to support to activate it. Sat on hold for an hour and hung up. Called back and square one again. Now it was activated but said i used it. I have never used anything but the $200. They were seeing the first one they used in 2010 to fix their price issue. Finally they found it and said its active but de activated..... I asked for the supervisor who was no help and said that the addition $100 wasnt in the notes so she cant issue it. . Asked for her supervisor and finally an english person not from the Philippines. shes from las vegas and named Mimi. she was very help full but still we couldnt get the issue resolved. She eventually said its not in the notes so she cant issue it because she would get in trouble. So i wrote another letter to the CEO and we will see what happens. I just hate spending so much time then they give you this so called gift since it was such a hassle then you cant use it! No one is ever held accountable because you dont know who they are and dont have all their information. I blame the CEO.

Absolutely the worst experience ever. I'll never book with Expedia again !!!! To be extremely polite and to the point...They disconnect my calls and they couldn't understand English.

I have used Expedia in the past with great success. But I felt this time like I was dealing with a different company. The service has really fallen. The operators answering the phone are not knowledgeable. I booked a Hotel in Toronto near the airport. I was given a price that included parking my car for 9 days. When I arrived at Hotel they charged me an extra $90. I could have booked through hotel from the start and saved $50.I asked Expedia to listen to the recorded conversation I had which the lady clearly stated includes 9 days parking but they refused to do so. On top of all that they would not give me Head Office number said I had to mail a letter of complaint. I will do this but what year are we living in? Are they hoping I wont bother or will forget about it with snail mail?

I will never use Expedia again. After days (yes literally days) trying to work through rebooking a flight because my family would not have visas in time, I finally had to work directly with the airline, and ended up paying over $2000 for a rescheduled flight. Expedia plays a shell game. Each agent I spoke with (and there were many, including managers, and representatives of corporate) placed blame on the airline. Yet when I asked Expedia to get a representative of the airline on the phone with us, they refused. Often they said they would put me on hold and contact the airline for me...instead of allowing a three-way conversation. When I called the airline separately, they told me a completely different story than Expedia, and suggested that Expedia is difficult to work with. Expedia was completely unhelpful. Agents routinely did not understand the nature of the problem, and at times seemed to be reading from a handbook instead of addressing our immediate concerns. Like many other customers who have posted here, we were disconnected multiple times, often at critical parts of the conversation. I ended up paying more for the tickets than if I would have gone directly through an airline. And, the service is unspeakably poor. The opportunity cost of simply the wasted hours on the phone were incredible enough, BEFORE finding out that we would have to shell out an additional $2000 just to rebook through the airline. We are frequent international travelers, and we have learned our lesson. We will NEVER book with Expedia again and I will be warning our friends and colleagues to avoid Expedia as well. I hope the good old market forces close this business down.

I wish I could give no stars!!! I was on the phone for 4hrs trying to book a flight. The phone was disconnected four times with no call back. Three of the calls were from my landline. I still never got those reservations completed.

I called and spoke to an agent (Steve) on Fri 4/27. I found a better deal by booking flight (roundtrip) + hotel than booking separately one-way ticket + hotel. I wanted to confirm with him but he was not helpful nor understood my question. I told him that I don't think he could help me. He kept calling my cell phone multiple times even though I told him on the phone clearly that "Please do not call me again". Seriously, I was so frustrated that he called me that many times (at least 5 times). The call was from area code (213) los angeles.

I have used Expedia for well over $30,000 in international travel. Their information on a hotel in Thailand was terribly overrated and recently they completely dropped the ball on 3 nights in Tulsa, OK. I arrived at the Tulsa Select Hotel to discover they had reported no air conditioning more than 24 hours ahead of time to Expedia but they did not notify me as the customer. After 2 hrs on the phone with Expedia's CS rep and then a supervisor, they sent me to another hotel that was already fully booked. They then sent me to the 3rd hotel and I was charged twice. I got double charged for nights 2 and 3 as well. I have now spent over 5 hours on the phone with supervisors and my issues are still not resolved. They won't get any more business from me. Unless they improve, Expedia will be gone in a couple of years.

I am totally frustrated with the lack of customer service by Expedia. I am a VIP customer here in the US and my complaint is with Expedia SG. First of all, their telephone service is horrible as I was disconnected at least 6 times in attempting to call. My daughter, Serafina Spink, booked a R/T to Amsterdam on 3/27 and they doubled charged her Citibank account for the flight along with four additional charges. Within hours of booking, I sought to cancel the itinerary, both in writing and by phone. I was extremely upset that this occurred as I felt that Expedia SG was deceptive and not reliable. After contacting them by phone on 3/27 and in writing on 3/28 to cancel the itinerary, all 6 charges were eliminated. However, on 3/29, there were two new charges on her Citibank account. I called immediately (again I had great difficulty connecting to 65 6226 3973). I again requested that these charges again be reversed given that the itinerary was cancelled within hours of booking and that their business practice was deceptive and misleading. I was told that nothing could be done even though I had cancelled by phone and in writing due to the double booking charges. I asked to speak to a supervisor and the name of the country CEO, and they REFUSED!!! To say that I am upset is an understatement. This is not the level of service and response that I expect from Expedia, regardless of where the company does business. I have opened up a case with Citibank who will be investigating my complaint. Today, I called the Expedia US Customer Service number today (425-679-7200); spoke to someone in Manila and subsequently was disconnected.

I wished I would had read the reviews before entering into Expedia nightmare. You're absolutely right they have the worst customer service and I will not do business with them anymore. I booked a flight through them last month for travel this month. I call them back to discuss seating and spend two hours or more trying to get seats on the planes. The first rep (male)told me I had window seats on to & from flights He also provided a confirmation number. He told me to call the airline to confirm the seats the next day and send me an itinerary of trip. Upon receiving the email the return flight seat was incorrect and I called Expedia back. The second rep (female) told me she could not hear me (phone line was clear and she continued the call)after discussing the issue with her she placed me on hold. The rep stated, she was going to call Delta to get the seating issue corrected & placed me on hold for 30-45 minutes (rep returned back to phone call one time). After holding all that time she disconnected the call and did not call me back. This is very poor service. The third rep (female) played the hello game on the call. She returned my call twice (I was hopeful) only to say "Hello". Now that I know they outsource their customer service dept to a foreign country with all the Americans out of work this is terrible. I will never use this company again for travel service or anything else. The fourth time around, I requested a supervisor and had to wait along time on hold (remember this call started on 4/3/2012 and now it is 4/4/2012, and seating issue still have not been resolved). Finslly, the supervisor gets on the phone and she is rude. She tell me they have send a memo to Delta airlines requesting a seat because I discovered I do not have a seat on the return trip home. I do not even have the seat listed on the itinerary emailed last month to me. I asked the supervisor

Something has gone seriously bad at expedia, which I have used for many years but will avoid now. I tried to book a hidden-name hotel and got an error message "try again". I tried again and got a second error message so I went to another website and booked the hotel. I got billed for the 2 unsuccessful attempts made at the expedia site so ended up with 3 nonrefundable reservations. I called customer service and got a scripted response: this is a nonrefundable reservation. When I insisted on a supervisor I was put on hold for close to ten minutes and hung up. A second call, same response, same insistence on a supervisor. This time I waited about 5 minutes and got a supervisor who repeated the no refund message. When I refused to give up I was told to call back after 5 am and ask to be connected to a supervisor again, who would connect me to Corporate. I did so, refusing 3 times to explain my problem again to the phone rep (they had a case number for me so they knew the facts) and insisting I be connected to a supervisor. Again, a long wait, then having to insist to the supervisor that I be connected to Corporate right away. A long long long wait. Asked the supervisor to call me back when Corporate was done tracing my movements on the website. He said it would be better if I waited up to ten minutes because "this is a call center" but then agreed to call me back. He called back and said I had to wait up to 24 hours for his Corporate supervisor to call me back. If that fails to happen I have to deal with this by contesting the credit card charges. Never again.

This is the absolute worst customer service department in the galaxy. I have been trying to get them to honor their price guarantee with no success. When you call their customer service you sent to an outsources (Phillipines) company with limited technology. I can work through the English barrier, but not being able to pull websites (the only way they will supposedly honor the price guarantee) is ridiculous. I have been on the phone for a total of 6 hours being put on hold, as they transfer me from one person to another or ask me to wait til the page loads up for them to tell me that page is timing out or they are getting an internet explorer error, so that the will not be able to confirm the cheaper price. During one call I was able to pull up 7 different pages with the trip reservation information, for one agent to tell me that his website is loading and that the hotel isnt listed on the Hotel's website. I am not one to write reviews, but this is really bad, and will be the last time I book our multiple family vacations or even a hotel or car using Expedia.

I am a longtime Expedia customer, have bought 5-6 packages in the past from them and many, many plane tix & hotel reservations. Never had a problem, or when a problem arose they worked it out. Now you get connected to the Philippines and you are part of a learn-to-speak-English experiment. Customer service consists of them reading your *entire* itinerary, line by line, laboriously. Then saying they have to transfer you. That person then also reads it. Every. Single. Line. Then they transfer you or hang up on you. How far did Expedia go for cheap customer service? I had one guy say 4 (count 'em) times "I will now transfer your call." I said fine. He repeated himself. Needed to psych himself up, I guess. Do not spend a penny with this dreadful company and their many sister companies. Make sure your workplace boycotts them also. Worst. Customer. Service. Ever. I was robbed of $1,500 by Expedia and have a goal to lose them $250,000 in business in 2012. Boycott Expedia! Tell your friends, family and office travel bookers.

I think in the last four years, something radical has changed with Expedia. In 2008, I started using Expedia for airline flight bookings. I usually do everything on the website, but a couple of times I did call customer service. The person I spoke with in 2008 was well-informed, polite, and knew her product. Fast forward to today, March 20th, 2012. Called with a question about the preferred seating (the starred seats on the flight/passenger page). Well, the poorly spoken foreign woman did not know what I was talking about...she told me to call US Air. I couldn't believe she, as a customer service person for Expedia, wouldn't know what customers see on their web site!!!!! Okay, so I call US Air...hung on line waiting and finally a foreign speaking man who was difficult to understand, came on line so I asked my question. He had no idea what I was talking about either...very ignorant about the whole flight process and the seating. So, I asked to speak to a Supervisor...long wait, no acknowledgement, but I could hear "Indian" accents talking, and laughing on the other end. I think they do the same thing to everyone...let you hang on the line, until you give up and hang up. I think they are laughing because they get paid for knowing nothing, helping no one, and never getting a supervisor involved. I think this guy for US Air was the brother of the woman at Expedia (joke)! These companies need to rewind and get the foreigners out of customer service positions.India is not the place to get your representatives for Expedia, or the airlines...some of them act like they have never seen a plane! Disgraceful waste of customer's time. Oh, by the way, I never did get my answer.