Expedia, Inc Corporate Office & Headquarters

hold times of over an hour, mistakes, no accoutability. I cancelled two flights and called back a week later to rebook using the credit from the cancelled flights (yes there were fees of $150 each deducted, okay, that was stated so I understood) but then they say no, you did not cancel your flight and therefore have no credit! I shared that surely their CRM system could clearly show if a customer that was on hold for as long as I was and then ultimately was connected to a representative, that that call could be traced back, even if the representative did not code and do her job, I as the customer should not be held responsible for their mistake. Nope, it's your problem not ours. Here's a longterm frequent flyer that will never use this company again.

I think all you idiots who use expedia deserve what you got haha you pussys. Expedia rules! The make americans look stupid as you call there outsourced customer service!

Hello I was quoted 2 prices within 5 minutes as you can check under my email given dlwillis@comcast.net I understand prices are subject to change but within 5 min.? However I spoke very clearly and I must of been on hold 4 times. My original price quoted for 3 nights with tax included $105.15 Checking in on August 11, 2011 and checking out August 14, 2011. When I was ready to give my cc# the gentleman quoted me $166 and change. I spoke very clearing the first time and triple checked with the first agent. I work for a major airline and their reservation agents are from India due to cost efficiency. However for example we would have to deny boarding the plane because the agent booked Dom instead of John. So you can see how I clearly made sure the price and dates quoted was $105.15 for 3 nights. This is very frustrating and I simply just want the price that was quoted of $105.15 for the 3 nights of Aug. 11-Aug14 of 2011 and it was for the Oasis non smoking for one person. Many mistakes have been made at the consumers cost. I simply do not want to be another victim. Can you please help with this matter so I may be a much happier client. I am giving a rating of 2 because the agents were polite Respecfully, Diana Willis 303-859-9500

Hey what's up with you guys. I've be so happy in the pass with you and now ?do you have new people or what. I booked in Mexico , Toluca and at the hotel mthey say no we do not have you on our list. I'm lost and i had to find another hotel and now i can't reach you by phone from mexico. this is truly a nightmair of the worst kind.You try going to a far off country and no plaxce to stay and you go from hotel to hotel it's no fun. Please get ot together. Thomas

What's wrong with their phones!!!!!????? I have called them like hundreds times, no one answered my phone!!!!!!!!If there are no agents, why setting up the phone?

This service is the worst that I ever experianced; I booked and payed for a hotel and then they called me to say that the hotel did not have any rooms 3 daysbefore my trip! I spent the beter half of a day trying to find other accomidations because they could not and I was on hold total about an hour and a half with them. No one would conect me to a supervisor. Now Im calling the corporate office and getting the same run around! I will never book another thing with this company again!!

There really should be a rating for piss poor on here. Made a business class booking on Expedia with a fully refundable fare. Had to cancel last minute due to schedule change. Called help desk, no problem. Agent confirmed cancelation of trip and full refund on the way. Three days later find out that Exepdia double billed me for my business class ticket which was $4,700 one-way, called customer service, completely useless, agent can only see one booking which was refunded, argued fact that I have two separate reference numbers on my AmEx that came from Expedia. No use, completely unhelpful, transferred to supervisor, no use, again completely unhelpful, requested manager, waited for half an hour. No one came back on line. Fed up with experience hung up. Never again will I use this company for even leisure travel and never ever for business travel. Now need to go through 6-8 week dispute process with bank.....f'n thieves! They are using other people’s money to float their cash position.

Never use this company!!!!!all the reviews basically state the exact thing we are going through right now horrrrrribble im stuck out of the country because they never booked us a return flight have spent all day on the phone at 2$/min!!!!!!! They told me to buy a new ticket to go home!!!!!

I recently booked a trip to Cabo San Lucas, Mexico that was featured as a "12 Hour Deal". I was not given the option for dates or airports- the deal was from LAX to Mexico + 4 nights hotel. Both my husband and I and my parents purchased the package. Upon further review, we discovered that expedia had us flying from LAX to SJC (San Jose, California), not SJD, but that our hotel was booked in Cabo. When I called to tell them of their error (remember, it was a featured deal, and I was not able to choose the dates or the airports), they informed me that it would cost another $200 / person to get the correct flight. It was an advertised special! I called, and after being "disconnected" and telling my story 3 or 4 times to different people, I was then told that the corporate offices were now closed, and I'd have to call back in the morning. I had already spent over three hours on the phone. This morning, I tried again, and was then told that the special had expired. I spent another 50 minutes, mostly waiting to be transferred, but I eventually had to hang up. No one has helped me, even though they all say they "understand...". I believe that expedia SHOULD honor the advertised price- they are the ones that listed the wrong airport code.... If anyone from expedia cares to address this, my email is amandaspeake@hotmail.com. I hope to hear from someone- otherwise this will be the last time I ever use their services!

I would like to start out by giving Expedia a (-10) rating for compentency and a (-10) rating for customer sercvice skills (or the lack of). My family and I left Huntsville, AL. for a few days due to the Tornadoes that ravaged our city. On our way to Nashville, TN I made reservations, thru Expedia to reserve a room at the Hilton Gardens Inn in Smyrna, TN. They had no problem charging my credit card and giving me a confirmation number, only to find out that they booked us in a hotel that had already been completely filled up for the night. The Manager at the front desk of the Hilton Garden Inn (Tracy Cross)was very helpful with assisting us sort thru the poor customer service that we received from Expedia, which consisted of a staff of rude unprofessional people who could barely speak English. One lady, who I will call "Victoria X" (because she refused to give us her last name)does not understand the concept of the "Customer is always right", especially when the mistake is on their part. Like I said earlier, Tracy Cross and her assistant Candice, at the Hilton Garden Inn (Who with much patience and dedication) were able to work things out so that we could obtain a room. If anyone is in the area of Smyrna TN and need to obtain a hotel room, I would highly recommend this hotel. However, I would admonish anyone that is thinking about using Expedia Hotels for anything to PLEASE! reconsider your decision and deal directly with the hotel of your choosing.

Can I give 0 Stars? I made a reservation for a hotel in LA early in the morning, but the representative never told me that it was for a 3pm check in. When I arrived at the hotel, the front desk had no record of me making a reservation so I booked a room for $50 less than what I had with Expedia. When I called Expedia about canceling and getting my money back, the Manager told me that it is not Expedia's responsibility to disclose anything and that I should have asked if I had questions. By the way, I spent 90 minutes talking to them.

This company is horrendous. My husband and I booked a trip through this apalling company to Vegas. We also booked shows and a secondary trip to the Grand Canyon. First we tried to check in for the flight online and discovered that we were unable to do that because Expedia travelers get locked out of doing seat assignments and can only receive them at the gate through United airlines due to past experiences of not receiving payment through Expedia (yes I contacted their Corporate office to find out why, and let me also say they were most gracious and concerned about our flights unlike Expedia). This only goes to show that we could have been seated apart or others in a group could be seated apart because they print the tickets before you reach the gate. SO we receive good seats at least via the airlin, but once we land in Vegas and find the broke down transport service we book through this disgrace of a company and wait about an hour for them to get us a bus. Then we get to the hotel which looked very nice outside but we waited 2.5 hours in the checkin line and were told our room wasnt clean and we needed to wait 2 hours for a clean room. We wait the 2 hours and upon entering the room we can see blood on the curtains from the entryway of the door, and there is an overpowering smell of urine. We discover the chair in the room has fresh urine stains and between the 2 beds very evident on the floor are peanut shells and a worm. The bedding is stained and we are sticking to a carpeted floor. Mind you we are now in hour 8 of "checkin". We then go downstairs to address management because this is just outright a health concern. The checkin line has tripled so we wait and try to make contact with the manager we are then sent after waiting almost 4 hours in this line to a line that is about an hour long and they try to send us back to the 4 hour check in line which is now even longer. We decided we made the reservations through Expedia we were going to call them. We first reach a young lady who obviously from the onset has a language barrier, she states she doesnt know what to do I advised her that was not going to work so she said she tried to call the hotel and was transferred around pointlessly (much like Expedia does when they dont want to deal with you even though you are calling Customer service). She stated she couldnt make contact with the hotel and tried to give me a reference number to call myself. I told her I was not going to call myself as I have waited in lines and tried to call the hotel myself. She quickly hung up on me. I called back and spoke to a young gentlemen that also had the advice again for me to call the hotel myself as he didnt have the number of the hotel. I advised him I wasnt going to call the hotel as I am now on approximately hour 12 of checkin. I gave him the direct number to the hotel and he called he stated he talked to the manager and they were going to help me. I advised both the young woman who first hung up on me and the young gentleman that the room they had me in was not what I booked. When I told the manager that we would really like him to come up and see the room before we moved, he stated that the rules of the hotel state that he cant go up on the floor and he cant go in the rooms even to look inside the rooms (which seemed odd to me because shouldnt the hotel manager on shift be able to look at rooms.) Someone should check the rooms because it is obvious the cleaning staff arent doing their jobs nor are the supervisors of the cleaning staff doing their job. I then talked to the manager of the Flamingo and he stated that he couldnt do much because I booked through a "wholesale" agent. He told me I could pay $80 a night to be moved to a better room. I advised him of the things wrong with the room and he stated he was appalled and he would move us to a better room that we would love. We then went to the second room, this room looked like the carpet was shampooed in the last 10 years but again there were serious FRESH stains on the furniture and the air conditioning wasnt working. We tried to contact the same manager we talked to by calling the front desk and were put on hold for 40 mins so we went to the lobby and were told he was busy. We were told after waiting to talk to someone that he would call our room when he was not busy....we stayed in our room all night waiting for the call, he never called. The next morning we went to the lobby and told the lobby that our air conditioning wasnt working and we werent happy with the room and were told the manager was busy and we couldnt talk to them, BUT they advised us they would have someone up immediately to FIX our air conditioning. Outside was literally much cooler than our room. We then went upstairs and called Expedia again to be told there was nothing they could do (REMEMBER THIS COMMENT AND THAT WE WERE ON THE TRIP FOR LATER). We went out for the day and returned to find that the only thing the cleaning staff did was put new towels in the bathroom (I hesitate to say clean for anything in this hotel) they didnt clean the bathroom nor did the so much as vauccum the room. The air conditioning was not fixed and the room was like a hotbox. We had to stay out of the hotel room EVERYDAY until it was cool enough to go to our room. We had to stay outside or in the casino until our room cooled down. Regarding the shows, the first show we went to we picked up the tickets a day early and the seats were in the LAST row where we couldnt see if the people were on fire if we wanted and we paid more than ANYONE around us, YES we asked the people around us because where we were sitting they actually sat another 4 people to the table. The next table were their friends and they also paid about half what we paid for the same back row table. The next show was Criss Angel we paid double what people paid and were sat on the very very left side, when we complained about seating for both shows we were told that is "what Expedia gets." We knew the secondary trip we booked was going to be something else then. When we went the day before the Criss Angel show to pick up the ticket we discovered that we could have seen 2 headliner shows and 2 "wild card shows" which just means smaller shows for $74.00 when we paid way more than that for tickets that we couldnt see what Criss was doing most of the time but we could see the backstage. EVERY show or trip we booked through Expedia was second class in the rear in the cheap seats after we paid double what people paid. We took a secondary trip through Expedia to the Grand Canyon, which again we paid more than others. We were picked up in a broke down airport shuttle again and taken to the Bell Trans office. Once there we were told to wear stickers and were ushered onto this souped up city bus. We quickly found out the bus didnt have air conditioning either and this wasnt the Luxory liner that Expedia advertised when we OVERPAID for the tickets. And as we found out with the shows and bad seating we were made to wear the stickers because we booked through Expedia and we were placed on the broke down bus (we asked the driver why we were made to wear the stickers and she advised us about the stickers being worn to differentiate Expedia bookers)that also buzzed the entire ride back and sounded like it was on fire and had 0 leg room. The other buses that went to the closer part of the Grand Canyon but WERENT booked through Expedia were given the Luxory liner we thought we were going to be on. Even the bus driver said she usually drives the other bus but was told to take this bus today. SO the more than 4 hour drive was spend with someone in your lap if they put their seat back and no leg room with the seat gradually leaving upholstery burn.

The entire trip we were treated as second class citizens after we paid $1594 dollars for the 5 days. We expected more booking through Expedia, like the rooms would look like the one we saw to book the room and that we wouldnt be paying double the money for shows and relegated to the worst seats. On top of that when you do call Expedia because everyone you try to get help from at the hotel tells you to call Expedia you are hung up or told they will transfer you and you are connected to some dead end number. Calling from the hotel phone only costs more money so when you call from your cellphone it goes dead trying to make the calls to Expedia. Once you get home and call because you cant get help from the hotel while there you are once again hung up by several people and transferred around again. Upon asking for a supervisor you are transferred to a number that gives you a 65 message the number is not a functioning number. Once you get to talk to a supervisor they state that there is nothing they can do because your trip is over. So even though you talked to Expedias horrible customer service staff several times while on the trip and find out after that they should have had you moved while on the trip but state they cant do anything now. I relayed I would never use Expedia ever again and the supervisor supposedly talked to corporate who stated they would give me a $200 coupon to use on my next booking with Expedia, after I advised them of never using them again. Either someone didnt listen or there is a language problem once again because I wouldnt use Expedia if they were booking the travel off an exploding Earth. This company just wants your money and as much as possible and then drops their responsibility.

I had bought a package through Expedia from April 13,2011 through April 17,2011 due to I was going to Miami Beach just to have a surgery done. On Wednesday April 14, 2011 I called Expedia concerning the bad services the Venezia Hotel was given to us and we wanted Expedia to move us to another hotel with a healthier environment. I called Expedia and told them the hotel was very unhealthy and unsanitized state, the pillow had a lot of yellow spot, the carpet was so dirty you can not walk barer feet, the cover and skirt sheet of the bed was super dirty, the room smell like dog the hotel carpet dirty the continental breakfast was powder donuts which it was hard as a rock and also the bagel. We spoke to the front desk person from Venezia hotel and they say they couldn’t do anything about it. I called Expedia so they can move us to another hotel. The represent from Expedia was courteous she try to speak to the manager from Venezia Hotel in Miami Beach Florida to result the problem. The manager of Venezia was unavailable she did not wanted to speak to Expedia concerning our complaint she was hanging the phone every time the represent from Expedia called. I asked the represent from Expedia to please take us out of here and put us to another hotel. I was on the phone with the represent from Expedia from 2:30 through 5:30 straight that was too long to fix this issue. The represent from Expedia said to call tomorrow so they can be able to result the problem with the manager of Venezia or to move to another hotel and they will credit $100.00. coupon we explain to the represent from Expedia that I was going to have surgery at 6:00AM I will not able at that time to called them regarding this matter and to please do something about it now and to refund the money so I may use it for another hotel, the represent from Expedia said, “no”, the manger from t

I have been fighting with Expedia since 3/30 I had booked a hotel and car to visit Mimai Florida , upon checkin we were told our hotel had been cancelled however Expedia had been paid, I was then told in order for us to stay (which was at 3:a.m. in the a.m. ) i had to pay the hotel directly 247.00 I paid the hotel in the meantime the first part of our vacation I spent three hours on the phone with variouse reps being told that I would be reinbursed well I paid 404.00 for two nights I was reinbursed 158.00 for one night, this now made me over 247.00 short for my vacation plus the tears and upset with Expedia. I was transferred to severl agents at Expedia all telling me I had to speak to a Surpervisor. I am in the travel industry and work for a large corporation I do all the travel for our department and I can tell you right now as much business as we used to use through Expedia we will NO LONGER use EXPEDIA I am a hard working middle class american woman! I work hard for my money! and save for vacations ! It has now been over three weeks since my vacation and four phone calls later and I still do not have a refund! My bank has no notice of a refund through expedia! I have faxed the documents to the corporate office in Washington with no response, the extra money to pay for the hotel for the second time has made my checking account bounce two checks an incurr fees at 32.00 a pop! Customer Servic speaks little English and they can never seem to get a supervisor on the phone! I am writing to the better business bureau, putting it on FB and sharing with you all that Expedia is the worst travel web page to use there are no deals, customer service what a joke. Trust me I will be refunded someway somehow my bank has offered to help me disupute the issue and I will move forth with the dispute and NEVER pay this bill! This is awful I beg you Scott D President of Expedia to help me and the others on this page! This is not a way to run a successful bussines. michellebell617@aol.com

They changed our plane ticket to a day earlier when we had a non-refundable hotel reservation. Then when I tried to change it back or even a day later, they told me that I would have to pay a $500 change fee. Truly a terrible company and anyone who can help it, avoid them. They are being out-classed by their competition and their days are numbered. Expedia Executive team, sell you options and get out of there before everything falls and you are out of work.

I called to book a vacation to New York and the first question I had was to make sure that there best price guarantee would apply. I wanted to use Expedia because they are a partner with my discover card rewards points program and I would save a few dollars. I had found the same flight and vacation package on Priceline.com for about $300 cheaper. So I asked the first person I talked to at Expedia (Olivia) @ 1:15pm she is in booking she helped by looking up the Priceline price i got to make sure that it applies for the price match guarantee and she said that it does and that I can book it and then she will send me customer service and they would refund the difference and give me a $50 credit on top of that. At this point I am thinking this is great so I book it as she told me to and then she transfers me to customer service and this is when everything went to well you all know. THen I talked to Pia I had a very hard time understanding her and it took forever for her to tell me that I do not get there price match guarantee that priceline does not qualify for that low price and after waiting about 30-45 mins to get this news I was pretty upset. I wanted to know why the first lady told me that it would qualify for the price match. After a few mins of mostly not being able to understand what she was saying I asked for a supervisor she told me to hold. After holding about 15 mins she asked if they could call me back I told her that I would wait that I now do not trust what I am told by them. So then I was hung up on now I am very very angry. I will say that a few mins later a supervisor did call me back but he had less than good news he told me that pricelines lowest rate is less than a standard room I told him that I have been to this hotel and know people there and that they only have one kind of standard room at the Royalton, A Morgans Original (a Great Hotel by the way). He had no answer to that but still no price match when I asked why the first person I talked to told me it would he could not give me any answer. I then asked him to cancel my reservation and he said he would. I asked that he send me an email of the cancelation before we hung up he said no problem and then an email started to come through on my computer and it's a good thing I checked it before hanging up because the email was blank. Makes me wounder I told him it was blank and he then sent another email with the cancelation on it. I now have a reservation from the GREAT Priceline.com with the same flight and room for over $300 cheaper and I called them to check on something and they gave me some free upgrades. It was a very pleasurable conversation and that was just what I needed after dealing with the non-sense at Expedia.sucks. If anyone from Expedia does read this and wants to know or cares (I doubt it) my email is dmorgan@tempaco.com.

Terrible, thats all I can say. Customer services could barely speak english. How do you hire people who can't speak english correctly. People are already upset about ticketing, then to be subjected to a customer service, that can not assit you is very, very frustrating. If your going to out source for cheaper salary, I guess you get what you pay for.......

In view of the fact there are so many complaints.... INCLUDING MINE.... against Expedia - I have just cut up my credit card.... I have learned a very valuable lesson... GO DIRECT - or USE A TRAVEL AGENT!!! EXPEDIA - you are worthless, and what's worse is that you and yours don't seem to care!!

I have never had a worse nightmare than with Expedia. A flight that should have cost 159 ended up costing me 350+. Their customer service is the worst in the world. I would strongly recommend never using Expedia for booking anything.