Expedia, Inc Corporate Office & Headquarters

I begin by introducing myself as an employee with the Federal Government, taking care of individuals who need a specific source of assistance. I’m also the mother of five children. With this being said I’m in a state of trepidation and sickened by the experience I’m currently having with Expedia. After unsuccessfully booking a flight + hotel combination, Expedia still has my monies held up. Just as many other individuals, I also can’t afford for Expedia to hold up any funds for a trip not booked due to Expedia's error. After trying to book a trip on Expedias website, I was given an error message informing that the transaction was not completed. Well my checking account was debited as well as my credit card since I used Expedia’s split payment option. Now I am without a trip and my funds. What am I supposed to do? After over hours of phone calls with no result in sight, I’m going to the next step. If there is anyone interested in a Class Action Lawsuit, please do not hesitate to contact. latonyapowell7673@sbcglobal.net

Expedia has the worst customer service of any company I've ever dealt with. Simple problem. Not even a matter of money since my company is paying for it. But just needed to cancel the return leg of a trip cancelled by the airline due to hurricane. Couldn't do it. Period. Spent over 9 hours total (not an exaggeration) waiting to talk to Expedia customer service. No answer. Ever. Ended up paying for a trip I didn't take. Expedia has no interest in helping customers.

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I used to deal with them all the time for me and my wife when traveling to china. They are compulsive liars. They booked me to a `hotel that was no even in business, it was 2am in a bad neighborhood in front of this hotel waiting for someone from expedia to help us, we finally booked another hotel and they promised to repay me for that motel but lied of coarse. My wife was in wheel chair and it was 4aam before getting motel.

I wrote a lengthy review Sat. 13, and it has not been posted yet. Have you stop posting the reviews because they are so negative?

MY blood pressure is soaring after hours of dealing with agents who could not understand me nor could I understand them. They took the simpliest interaction and complicated it (even stating to me how complicated it was) until I demanded to speak to a manager and was kept waiting three time until they finally transferred my call to the Washington office, where Monique, who spoke perfect English, dealt with the problem within minutes and offered me a coupon for my grief. This complex problem involved using a credit to purchase another flight. How would they handle a really complex transaction. Good grief, get your act together. I would never use nor recommend Expedia again. No thank you to the coupon, Monique. I would suggest that you look for another job, instead of attempting to solve problems for a company with no ethics. Moreover, a note to Expedia's president,Dara Khosrowhahi: Please eliminate your untruthful "speil" that is heard with every call. It's a joke and after hours of dealing with inept people becomes extremely annoying.

Atlanta, Ga Newsroom I was on the phone for 3 hours with Expedia.com in regards to booking airline travel from Atlanta to NYC( Conf# G3KS0R for myself and my disable ( ADA ) mother. I also had a 50 credit voucher which when booking told the agent as well as I needed to have seats that were comfortable/near front etc.. The agent said she COULD accomodate my request- then she charged my card and told me that on the rtn flight I could not select seats.I aske for Supv - who then told me she would cancel flight request- hold on- I had to call back and the next agent stated my coupon could not be good because within the same 2.5 hours as were booking - then she hung up. I made another call and spoke with Another Supervisor ( Lila) ( 9.57est) she said she would attempt to call Expedia Corp( they were not open as she could not do anything and needed to listen to recording- ref case #S-25913573. I asked her to go over the specific instructions to be sent over to Delta( disable passenger) Lila-supv. then read only instructions were different preferred seating.- to be heard over recording statement. I informed her this is the VERY REASON why the flights are incorrect- and the agent did not inform us at time of booking that she had no avail seat selection . I now sit here 3 hours later with NO RESOLVE.. As a law enforcement officer it is very important in my job to be clear in COMMUNICATION.. Expedia is BAD with Fees, and Customer Service REP Communication is terrible. In an economy where Expedia is making millions I feel that Customer service should be key. People are unemployed, losing homes, and dying earlier... And to top it off LILA hung up the phone and said I had to CAll back and start all over again.... I am scheduled to leave Aug 17 & return Aug 22. HELP>>> ATLANTA NATIVE & CLARK HOWARD FAN!@!!!!!! PS - Oh by the way Expedia never ask for current email address to sedn confirmation - and I wait....

I have to admit that the foreign customer service people I talked to at Expedia were kind and helpful to the extent they could be. So, my problem is more with the corporate office policy of having the reps give misleading information. It was necessary for me to cancel a flight and re-book due in part to a computer error on Expedia's website. I was told the refund could take up to 2 weeks hit my bank account, but most likely funds would be there within a "few days". Long story short, after not receiving the funds within 2 weeks checked back with Expedia. They appear to give a "scripted" line indicating that the airline received the refund (not the bank as I believe I was originally told) and I should receive in a couple weeks or 1 to 2 billing cycles. I will leave a lot out here, but when I asked what exactly in time was "1 to 2 billing cycles" was only then informed that would mean "1 to 2 MONTHS"....NOT weeks. I am one of those Americans who has to watch every penny. I think in these economic hard times for many, misleading people who are worried about having enough to pay rent or mortgage, put food on the table, gas in the tank, and have enough money at the end of the month for gas, electricity etc., it is absolutely cruel to intentionally mislead them to think they will get the $400, $500 or whatever amount, in "just a few days" or at worst "a few weeks" when it is actually "up to a few months"! Now, after making a request to speak to a supervisor to voice my concern over this dishonesty, I was told pretty much "as policy" the reps are instructed to say the funds will be in their account in a relatively short period of time. I plan to write directly to the corporate head, Barry Diller, (via a certified letter so he can't deny receiving it) that he/Expedia should realize that not everyone can afford to sit and wait for $400 or $500 to return to their bank account. As bad as that is, people especially should not be mislead. Who knows whose children is not being fed, rent not being paid, etc., etc. because the money is not there when Expedia said it would. Mr. Diller may be a rich guy but many of his customers may not be. If one of their mottos is "customer first", they should act like it!

If I could give zero stars, I would. They have stolen my money, and will not refund it. :( Now I'm out all this money, and still have no where to stay. Terrible customer service, I will NEVER use this company again. BEWARE BEWARE BEWARE!!!!!!!!!

My Husband and I planned a 2 day getaway for our anniversary(which we had to take vacation from work) we decided to go to isstburgh to see a U2 concert. At least a month in advance I booked the hotel room with Expedia to spend the night. The confirmation number was given to me by Expedia not to mention the hotel confirmation number which was gievn to me by Super 8 Motel. It said it was BOOKED. I cannot begin to tell you how angry we are with the service. We arrived at the hotel after we sat in 91 dergees at the concert and stuck in traffic after the concert for 1 and 1/2 hours so all we wanted to do was get to the room shower and go to sleep.When we arrived at thr hotel completely exhausted at 2:00AM for them to tell me that I had a phone message that expedia had called to tell us sorry they overbooked and that we had no room. And because of the attendance at the concert 67,000 people that there were no rooms in a 50 mile radius. When the hotel clerk told us this we immediatetly called Expedia the clerk was very rude and said "Hey look I don't know what you want me to do maam it happens!" WE had NO WHERE to go we had to drive 30 miles to find a rest stop on the highway and sleep there all night. I feel not only were we treated badly but they put our safety at risk. We were never notified until we got to the hotel not to mention it was drafted from our bank account 2 weeks before that. NOT only will I NOT use EXPEDIA again, I have filed a complaint with the better Business Bureau, I have it on Facebook told everyone we know and am writing a column to our local newspaper for evryone to see how Expedia takes peoples money and then treats them badly.I am also writing to EXPEDIA corporate head quarters. My email is tgabs1261@verizon.net

Wish I could rate -100 !!! WORST CUSTOMER SERVICE EVER !!! I can say I will NEVER use this company ever again. This was my first time and will definitely be my last !! Please have an option to speak to a clear English speaking representative. Spent endless hours on the phone, spoke to several different people thanks to hangups & putting my call back in the que. This company double charged me, promised me that it wouldn't happen, then told me it would take 1 - 2 weeks to get my money back. But they could take it out twice in a matter of 2 days. They overdrew my account so I incurred an overdraft fee, but they can't reimburse me for more than the charge. PLEASE DO NOT USE EXPEDIA.COM !! As you can see, there is NOT a single good review for this company. THEY SUCK !!!!!!!!!

What a company! Booked two rooms on the Expedia site, charged $104 each. Get to hotel...hotel has no record of this transaction. They still had rooms available, and I got the same rooms, walking in off the street for....$81 each. That's over 25% LESS! Got my credit card bill and found charges from both Expedia and Comfort Inns. Long story short, first customer rep from Expedia nicely told me he would get Comfort's chargs refunded and Expedia would match Comforts price. Good customer relations.......but it didnt happen. After an hour and a half with two representatives and two SUPERVISORS telling me the $104 was the ''best rate'' available and that's that. Never again!!

I am regular client with Expedia. This time I had on of the worst exp wit hthem The agent booked the wrong flight. Tried changing it been on the phome over 4 hours. No response yet. The service agent is rude o help at all. Never will use them. On of the worst service providers. they are the biggezst crooks.

expedia WHAT A JOKE HOPEFULLY NO ONE WILL EVER BE DUMB ENOUGH TO USE THE M. I HAD A VERY VERY BAD TIME WITH THEM HAVE NO IDEA HOW I EVEN GOT CONNECTED WITH THEM NEVER WILL I USE THEM AND I WILL TELL ANY ONE NO TO EVEN TRY THEM.HOW DO THEY STAY IN BUSSINESS.WHAT A RIP OFF.THEY OWE ME FOR THREE NIGHTS STAY,, NEVER DID GET A REFUND I WOUULD NOT SUGGEST ANY ONE USE THEM RATING NOTHING, LOWEST RATING THEREIS

Worst customer service ever. I am on hold to reach customer service for 2 hours now and still can't get anyone on the phone. This is by far the worst experience with such a bog corporation.

They lied to me about the hotel location. Medically I was unable to walk the distance to the metro. They were going to bill me the full 4 nights even if I had to change hotels. I said, "forget it, I'll stay here and use cabs." The next morning I learned that they cancelled my reservations for the next three days and billed me anyway after I told them not to. Customer service is a scam - run-around. I called corporate offices and the secretary there did the same thing. I'm writing to Hilton Corporate, Attorney General's office in Washington state, the BBB, and VISA. They made me so mad, I would love to see them go belly-up. "Poor" is just in adequate rating for these guys; it is way below poor.

This has to be the worst company for custoemr service providers in the entire world. We tried to book a flight for my nephew, who is 14 about to be 15 in November, bought and paid for the tickets, and as he is checking into the airport, my sister is told that he is not allowed to fly alone because he is underage. I am so disappointed that this has happened and that no one is willing to help us try to figure out how to get him out here for the summer. I WILL NEVER USE EXPEDIA AGAIN and I was somewhat of an active user.

I too had a horrible experience with Expedia and still do not have my money back from them nor do I have the email confirmation I requested no less than three times. Three times I was told I would get an email confirmation of my cancellation of a flight. I had booked a flight from Syracuse to Little Rock and return for two people. Came to over a thousand dollars. THAT day something came up and I needed to rebook so wanted to cancel this flight. I called the airline "United" to make sure I could cancel with no penalty as per their rules. They said "Yes, but, you booked with Expedia so you have to cancel through them." Here is where my fun began. I tried the two numbers they list to call seven times each. Each time the number rang a few times and then went to a busy signal. I could not get through. This went on for about two hours. Finally I got someone at Expedia and tried to explain that I wanted to cancel and told them I had already talked to United but, now the clock is ticking for me to get in under the 24 hours. I was hung up on!! So, I sent them an email form explaining that the matter was urgent but, I could not get anyone on the phone. If you email Expedia apparently they cannot email you back right away, it takes up to 48 hours! There is NO excuse for that in this day and age with a company this large. None what so ever. I emailed twice, no response still. SO, I go back to try and call, I spent seven HOURS all night long trying to get through. I finally got someone who told me, they canceled the flight...okay. When do I get my refund??? OH, "five to seven business days" That is totally unreasonable. I have got refunds from other companies and the money is back on my account in mere hours not days and days. They are expecting me to be able to rebook for another time, adding another thousand to my account WHILE having an additional thousand in their hands. Why should I do that when I have had such a bad experience with them that I no longer trust them to give me my money back at ALL. There are reports all over the internet of people waiting up to SIX WEEKS for a refund after such a cancellation. I asked three times as I said for a confirmation of this cancellation in an email. I still do not have it. I DID get a cancellation number and just to be sure I called United because I did not trust Expedia to do anything right at this point. I told the United agent what I had been through with Expedia to merely cancel a flight. And the agent told me they get a lot of complaints about Expedia customer "service" for lack of a better word. Bottom line. I am going to write an article about this experience and contact others who have had similar experiences for my local newspaper. Then I am going to contact the local travel agents, several of whom have known me quite a while and tell THEM too. Then I will call the bank and tell them if any charges come through again from Expedia to deny them, and to warn them to watch out for Expedia charges for the other bank customers. Rip off report has a lot of stories about Expedia like mine. Frankly, cancelling a reservation should not put someone through such a difficult, expensive and time consuming experience. The money that has still not been refunded to me is money I am paying interest on. NEVER book through Expedia if your time is valuable to you. I have used them in the past but, never had to make any contact with their horrible customer service. Inexcusable, horrible and they simply do NOT care. So buyer beware. Stay away from Expedia. Trip Adviser needs to be warned about this too. With valid, verifiable stories. I am on it.

Beginning at 12:30 today I began booking a trip with Connie who I feel comitted FRAUD! One of my incentives for doing so was the offered 200.00 mastercard. I gave all requested info to Connie including my credit card for the deposit. I was then told by Connie that a representative would then be connected with me to finalize the mastercard transaction. After holding for more than 45 minutes I was disconnected and had to call on my cell phone to reach another representative whose name was Blain. He heard my predicament and said he would have to check out the offer and get back to me to which I sais that had already been done by Connie. During the course of our conversation we were disconnected again due to technical difficulties at expedia. I am requesting that the 200.00 mastercard offer be honored or that my full deposit to expedia and delta be refunded immediately as I feel I and my wife have been defrauded and given incomplete information. I received an email from Blain explaining that he was consulting a supervisor and someone should call us back. I am demanding a call this evening with a resoultion or legal action may be taken to rectify this situation. We were given a reference number of S-25130780. Again the only reason this trip was booked was on the premise that we would receive this bonus of 200.00 when we returned home as we are a single salary home as I am disabled we were relying on that for food and gas. As it stands now I want 1 of 3 things, mastercard for 200.00 - 200.00 discount off the trip cost from Expedia or full refund of the deposit made. We entrusted all of our info with Connie to not be handled in the proper way.

Expedia agents twice took unauthorized actions (canceling a flight and charging me $370 to correct that cancellation) and twice gave me misinformation about their actions. I spent many hours on the phone with them, I was repeatedly disconnected after long waits on hold.