Expedia, Inc Corporate Office & Headquarters

I will never use Expedia again. For all the reasons and more from above. I will not go into it and give Expedia anymore satisfaction of ruining my day and others. Their claims are cheap and their customer satisfaction is another example of the decay in efficiency in our world today thru the internet. They could at least be cordial. Durchslag's claim to listen and respond is hollow. DO NOT USE EXPEDIA!

Booked reservations with expedia, have talked to four representatives, and each time they have give us the run-around. They offered a $200.00 mastercard giftcard for booking 4-6 nights motel stay thru them, and now they will not honor the offer. Instead offered us a $50.00 giftcard to be used on the next motel we book thru them. Just another way to try and keep your business. The people they have working for them are very rude and arrogant. Tried to book the reservation on line, and had difficulties so called and the first gentleman we got was very helpful, but after that it went completely downhill. Once they get your money, they could care less about resolving any issues that you might have. Believe me I would rather pay a little more and get better service than to have the rude treatment that we received from these people. I am beginning to wonder if the reservations that we booked will be correct!!!!!!!!!!

EXPEDIA IS THE WORST EVER NO ONE SPEAKS ENGLISH!!! TERRIBLE WIL NOT REFUND!!!!

Horrible customer service. They are Chinese slugs who will take your money and run.

Guest will never do business with your company again. On hold then tranfered for a hour just to confirm a dinner cruise and everyone who I spoke with did not say there name and did not tranfer me to the right person and to me to hold while they tranfer me! You Suck EXPEDIA!

I have been on the phone since 9am this morning it is going on 12pm....... This is the worst company ever.....................! I resevered 3 rms 2 dbl beds each for Ny,NY for the 2nd of July check out the 4th. I called today to confirm these reservations with an agent that informed me that each room has 1bed each. "WHAT" I have 2 handicapped parents that refuse to sleep in the same bed and 2 kids ages 5 and 11 I refuse to sleep with them and 2 young adults that want their owns beds as well. EXPEDIA refuses to help with this problem they created...I will never ever ever use them again.................

Sadly, I am reading the above blogs only to be shocked at how similar pieces are to my own personal experience. I have sent an email to the CEO, Dara Khosrowshahi, not really convinced that I will even get a response. I had booked a trip for my mother-in-law and her friend who were coming up in June to watch the kids while I took my honeymoon. They couldn't find my reservation and my mother-in-law was getting nervous that she had still not received an email with the e-tickets and itinerary. I called immediately and although, when I booked on-line, I made a mistake with her email address, Expedia has no way (so they say) of being notified when an email has not been delivered or bounced!!! Really??? My company has this ability, which is actually a feature through Microsoft, so I find it hard to believe. Anyway, I then purchased the trip a second time, since I already had so much money tied up with the honeymoon, ironically also booked via Expedia. When I called again, I was put on hold for well over 2 hours. The agent and his immediate supervisor apparently have no decision making ability and insisted there was NOTHING they could do to refund the money. Even worse, for a company that prides itself on customer service, they didn't even offer to comp me the value of the tickets for a future flight, which quite honestly would have been OK by me. They had to pass me over to the corporate office, where again I sat on hold for 54 minutes waiting for some lady to review everything that I had done on the Expedia site via the browser. I have told my family, friends and employees to no longer use Expedia as a method for booking flights, hotels, or packages. I will gladly pay the extra $50 and go direct through an airline. Watch out expedia - all good things do some to an end.

I called the expedia phone # and a person from the Phillipines answered. I told Florence I need a room for 2 nights in Montauk NY on the water. She was confused and said hold on. She came back and said their is a room at the Hilton in NYC? WTF!!!! I am trying to reach Expedia right now and have been on hold for 1 hour and 10 minutes and counting. If it's the last thing I do I will get justice for wasting my time and will cut my nose off to see this regulated or removed from Hotel sites! You can't call any Hotel because Expedia has their phone # on them!!!!!!!!

Expedia please do you research. Don't I repeat don't use them. I have been I contact with the attorney generals office and the better business bureau. They are scammers.

Confirmation Your comment has been submitted. Thank you for your interest. You wrote: I purchased a ticket for minor dtr was told by your agent that the ticket would be refunded at not cost to me or a viable ticket could be purchased instead or we could change the time of day for her to travel with delta...none of the above happened at after three hours of there is nothing I can do I was unable to purchase this ticket for my dtr and have spent my last $$ after not having a job for a year and relocating to Texas from Seattle my dtrs 13th b day gift and for passing the 6th grade after flunking last year I tried to keep my promise even though money was is tight and we could not afford it ... I bought this ticket ...and nothing that was promised to me to rectify the allowance of my purchasing a ticket for a minor under 15 on your site... I am left with a cb monday and we have to get a code from Delta for $160.40 when I found a ticket without restrictions a week later through United for the exact same price and one week later as I was told to purchase a different ticket still was not doable because I cant afford another $160.40 as I was told this refund that is due to MAYBE happen on monday wont even post or be viable for 7-10 days I cant believe this trip is going to be ruined for my baby girl after all she did to earn it and all WE did as a family to sacrifice for it...

Mr. Durchslag, Re: Itinerary # 137279168631 As President of Expedia, I would be embarrassed. You state in your prerecorded message that customer satisfaction is your number one priority. I do not believe you. I truly believe that you do not care about your customers. As an officer of the company. you should be ashamed of yourself. Outsourcing your customer service department to foreign third world countries with agents who can't speak English. I was on the phone for 45 minutes with one of your agents from Salvador(??)trying to straighten out one of YOUR agent's mistakes and her English was VERY poor. It's a shame. I believe your main priority is all about cheap payroll to your employees, and a huge annual compensation w/bonuses and stock options to yourself and other officers. I will never again call Expedia. And I will make sure I pass it forward!!

As a travel agency owner and veteran of the travel business for over 25 years we have seen the good, bad and ugly and beleive me the customer service represenatives (CSR) with this company are the most incompetent I have ever seen. CSR should be the heart of your company. I booked a room for a client through Hotels.com (expedia company)to stay in Lofoten Norway. I received a immediate confirmation number, but then 3 days later I received 2 emails from hotels.com stating that the hotel could not accommodate my guest on these dates. We decided to book an alternative hotel though another reservation source. When the guest got back from the trip he noticed their was still a $2068.18 charge on his credit card from Expedia. After 3 days and 4 phone calls totaling about 3 hours of my time we were able to finally come to terms that this was a mistake on Expedia's part. They outsource their customer service to El Salvador and the agents do not care and have no authority to make decisions. The 1st couple conversation with the CSR ended with being disconnected or they could not help me due to the computers being down. I was told they would call me back if we were disconnected and they even made a point to ask for my phone #. Never received a call back, next time when the computers were down I asked the CSR to call me back when they came up and she told me they could not make call backs..hmmmm Now I just hung from my 4th phone call and only after threatening them with the fact my client is an attorney I think we are getting somewhere. They told me that they would be issuing a refund within 24 hours and the client would receive a credit within the next 5 - 7 days business days. Other companies that fall under the Expedia umbrella include hotels.com, Egencia, Hotwire, travel tickers, carrentals.com, Venere and Classic Vacations and expedia cruise ship centers. If you book with any of these companies you may have to deal with the same CSR Bull Sxxx, so beware if you do.

I made purchase of 3 round trip from korea to L.A. for my high school friends. Also, I purchased one round trip ticket from chicago to L.A for myself to meet them in L.A. Since they are arriving at 2 pm, I want to be there before 2pm. So I bought a ticket that 9: 00 am depart from chicago and 11: 45 am arrive to L.A. Unfrotunately, American Air send me an e-mail that there is no such plan, and they changed to 8pm depart and 11:45 pm arriving in L.A. I was not yet mad that I called Expedia that nobody can help me. It was their web display wron hours, but nobody wants to fix it but ask me to pay $150 dollars to changing fee. Who's fault is it? After 6 phone calls, I ask them to give me the head quarter number, that they gave me wrong number, too. I am mad. I made phone call to American Air to explain that they changed me to earlier foight without charge. What is this? I will never use Expedia any more.

Needed 1 room ,2 beds,nonsmoking near Kansas Speedway for 2 nights ( 6/4 and 6/5) 2011. Reservation made 2/11/2011. I called motel to confirm . Reservation was made in Kansas City ,Missouri not Kansas. Called in, emphasis made for site near Raceway . First reservation cancelled. Second reservation made near raceway.Checked in and found room had one bed. Called Expedia , No options,No Help I'm 82 , son 57 slept on floor

i can not belive the disrespect i received from expedia. outsource is bull, they do not even have anyone who understands english. they constantly say "i am sorry", but , refuse to help, they just keep repeting the same lines over and over until you are fed up.. how about someone who speeks english, and understands it. if i am having problems before i even go on my vacation, what happens when i have a problem at my destination. time for companies in the united states to give a little customer service when your in the customer service business.. what was once a pleasure to go on a vacation, expedia has turned it into a nightmare

My husband is in the military and does not make the money that your company stole out of my account with out my permission! Your company stole over $8000.00 in one day from your employees mistakes! Also your company kept insisted in take even more money out to fix there mistakes after the $8000.00. Then they told me that they were not going to charge me for the employees mistakes! Is this the way you support the military? I sure seems the other way! On top of this you all still messed up this booking by cancelling the hotel. If I did not personally called the hotel myself the day of arrival my brother would not have a hotel room! I am still not sure if our plans are ok so far I been on hold with your company for over 3-5 hours over 10 times waiting on no response Pleases contact me and fix your problems also I do exspect for you to pay for my bank charges that you have put on our accounts for your stealing ! Evelyn and Roy Pereira (254)319-0671 or (254)613-4350

I had the worst wknd with Expedia... My stay at the Courtyard Marriott Elizabeth/Newark....was a disaster!!! The bathroom drain as well as the tub drain was broken/stopped up. I asked to be moved but they (Marriott) referred me to Expedia. I could not breath, the air in the room smelled like a pool....I again complained and they referred me to Expedia...with no results! I spent the majorit of the time on the phone trying to reach Expedia and all I received in return was, hang ups and agents that could NOT understand what I was saying. UGH!!!!! I had no choice but to SUFFER thru the wknd. I will never, ever stay there again. I even referred family to the hotel and received no credit thru Expedia for this, after I called and asked if I would get a credit for referring family/friends....I have called Expedia several times through out the wknd. Again, No results. Expedia just told me to wait and complete the wknd and then call Expedia on Monday, well I am still on hold with Expedia. I have called several times today alone....UGH!!!!! After this, I will be terminating my Expedia membership and go with another search engine. Thanks Expedia for nothing.

This company is a joke. I agree with all of the reviews above. They outsource the jobs and the people can barely understand English, let alone try to help you. I called several numbers at the corporate headquarters, and no one would put me through to who I asked for. I just continued to get transferred back to the people in India who can not speak English. I just got home from a trip to Mexico where I had problems with my hotel. I tried calling from Mexico, but could never get through. So much for Scott Durchslag's claim to make your travel experience a good one. I will never use Expedia again. I urge all Americans not to support a company that ships jobs overseas.

I already vented and to tell my greivence story would take 10 pages. Thus!! my new opinion of expedia policies will prevent me from ever dealing with them again. My rating for them is about minus 10 stars. Even thier so called, customer service supervisors need people skills. They seem to enjoy exerting authority rather than satisfying a customer. Changing some foriegn employees for US workers might lessen problems for them.

Wow off the chart aweful service!!!