Expedia, Inc Corporate Office & Headquarters

WOW! Expedia really needs to fix the problems they have with customers service. I would have to agree with all the people who have written they experiences with this company. My experience with them is as follows; I booked a flight from NYC to Tulsa, OK on Oct. 28th for a family member, on that same night I called to cancel to flight, this was less than 24 hr. notice. I got a call about an hour later telling me that I would get a full refund because it was under the 24 hrs.and was told that my money will be back in my bank account within 72 hrs. So I waited the 72 hrs.and check my bank and the money was not there. Called them again on Nove. 2, now they said it should take 5 to 7 days for the refund. Again I waited and check agin with my bank and the money was not there. So I called last night and spoke to someone who asked all the stupid questions again, I again had to tell the story all over again, she processed to put me on hold to investigate, after waiting for a good 10 to 20 mins. they hanged up. So I called again, this time upset with the way they handle their customer and told this next person what happened and that was no good customer service not to come back to the person who is on hold and let them know that they are still working on it and to please hold. He said "I'm sorry for that". Now this is the second person that I had to tell the whole story and the problem that I was having not receiving my refund. He check also, and said that it would take 7 to 10 days for the refund and depending on your bank policy on refunds. I procesed to tell him that I had my bank statement in my hand that I did not get the refund. I was so upset that I told him "I don't know if you are reading from a paper what to say but this was not aceptable to me". I also told him that I will never ever use them again and will tell everyone that I not to use them also. I requested to speak to a supervisor, this took aleast a other 15 mins. to get one on the phone. Finally a supervisor came on the phone to tell me the same story that I was told. I told this person that they needed to get their story straight, because everytime I've called I get a different story. Supervisor offered to send me my email a statement saying that they did do their part in the refund, so I can show it to my bank. I asked for their corporate address and was told that they did not have that but they had a telephone number to call, I said how can you not have an address to your corporate office what kind of business is this. Then was asked why I needed the address, I informed her that I wanted it to write to them. I am so upset with this company they should be out of business. I'm going to tell everyone that I know not to use them ever. Yes a Class Action should be done on these people who are taking people's money.

I've been a loyal Expedia customer for many years and Expedia was the only website I booked my reservations with. Recently I have been experiencing really horrible customer serivce and the past 4 of my vacations have been interrupted by flight schedule modifications. One time I booked a hotel and flight to Turks and Caicos and the airline changed the outbound flight to a different date! Who does that? I am a traveler with hardly any flexibility and I don't understand how airlines can get away with modifying flights without compensating the guests. Expedia needs to enforce a better policy with airlines and make better preparations to offer alternative options for flight cancellations and modifications. I understand that's the airline's fault, but Expedia did not offered to help me and asked me to just accept the changes! They did that to me again for my friend's bachelorette trip this week. AA changed my outbound and departure flight when I paid for direct flights originally and instead of trying to help me they just gave me an attitude and did not want to help me. On top of that today I received an email from an Expedia agent claiming that they made a mistake with my rewards points and took away 500 of my rewards points, when in reality they should have rewarded me bonus points for all the inconveniences I have experienced. First they didnt' even verify that with me first and give me a breakdown of the point summary. The supervisor didn't even know what she was doing and sounded like she was asleep on not listening to what I had to say. When I asked her a questions, she paused and did not respond and stayed in silence! I'm so upset by Expedia's customer serivce! When I complained to the supervisor after they placed me on hold for hours, they apologized to me and told me they were not able to do anything. I tried to cancel my Expedia account right now and they told me I do not have access to cancel my own account? Expedia is the worst and they really should retrain their employees on how to handle customer complaints.

I booked a cruise unde there lowest price guarantee. Approximately 36 hours later i found the exact cruise but with a window, not an ubstruted view window for $169 per person less. I called the number to have the price lowered as per their policy only to be told that she didn't handle that and would switch e to the apropriate department. This was after waiting about 10 minutes for her to answer. She then proceeded to hang up on me. I then called the other number she had given me. When I explained to this person what had happened she immediately asked if I bought the tickets within the last 24 hours, because that was all the guarantee was good for. When I suggested she was not honoring their policy she reinforced the 24 hour deal. I was then put on hold for a considerable period, she came back on and put me on hold again, then she repeated the 24 hour deal. I asked for the president of Marketing phone number, again another long wait only to be told she didn't have it but a supervisor would call me back. 11/2 hours and I'm still waiting. I called corporate headquarters 425 679 7200 and asked for the president, I was switched to his assistant's answering machine left my name and number and am waiting for a return call. Having worked in a custer service department I would have received a call in less time that I have waited so far, by a person expressing their interest in my concerns and trying to work with me to resolve them. I would be quite surprised if I even receive a call. When i called Customer support, a recording from the president assured the caller that he wanted everyone to have no difficulty with customer support, what a joke!!!

Worst customer service ever. Booked a vacation package online. Upon submission to confirm information, the website kicked me off. So, I called Expedia directly to confirm the booking and avoid double booking. The agent said there was nothing booked for my account. He tried to rebook the package for me, but the price had gone up. I told him nevermind and I would book it somewhere else. I ended up booking same flight through another company and booking same hotel with Expedia. A week later, my credit card statement shows the Expedia charges for flight and hotel. After 4 hours of being on hold and talking to 4 different customer service reps, I was offered a $100 coupon which was rescinded and flight vouchers that would cost me a total of $600 to rebook. When I asked to speak to the supervisor who then talked to a manager, they rescinded the coupon and said all they could do was provide the flight vouchers because they said I typed in the wrong email address and that's why I didn't receive the confirmation. I explained that the site kicked me off before I could verify the info. According to the manager, Janet Werme of Expedia, there was no computer error. I asked why I wouldn't get the $100 coupon and I was told by representative ID#A0T that they won't give me that because I asked for additional review by the manager and that even though the confirmation was sent to the wrong email and that I called immediately after booking to confirm, it was my fault for typing in the wrong email and not providing the customer service rep with the "wrong" email address to confirm the booking. WTF. What kind of logic is that? There should be a global campaign to boycott Expedia till they get their act together.

I had a horrible experience with booking my flight and hotel to Spain with expedia. I was going with a couple other people and expedia got everything mixed up. The other couple's room got charged on my credit card and my room with contain an extra bed got charged to the other couples card. I called and complained and there was nothing they could do about it. Also noticed I didn't have the insurance I bought on it. They told me I never took out insurance. I spoke to a manager and he confirmed to me that it was on my total amount but I had to send them a copy of my credit card statement to prove I charged it. So I did and now they wrote back and said it not on there. I don't know how they manage to stay in business this long. I had to worst time talking to people they could not understand me and I could not understand them. They had my email wrong and I never got anything from them to confirm. So I had to call to find out what happend. Just the worst experience ever. You should have people that speak better english. I don't like that everytime you call you get someone new and have to explain everything over again. Never again will I use expedia and I will never recommend them to anyone either. I guess you learn from experience.

Expedia's customer service gets ZERO stars...unfortunately, the options were only 1 to 5 stars so I had to chose 1. Take the advice from myself others and DO NOT USE EXPEDIA! They are RUDE and absolutely do NOT care about their customers!!!!!!!!!!! They can not be trained properly in customer service because if they were, there would not be so many angry people. You have lost me as a customer and I am spreading the word around to EVERYONE I know and people I do not even know so they know NOT TO USE EXPEDIA! Even the supervisor that I had named Racki, if that was even her real name. She was horrible and told me she would put me on another 20 minute hold after already being on hold for over an hour. She did this purposely to make me mad because I was mad that Expedia did not refund me the money I had over paid. I will NEVER EVER USE EXPEDIA. Other companies will match Expedia's price if Expedia's the cheaper one so please use another company! You will have major headaches and hours and hours of lost time dealing with this company! I will attempt to call corporate on Monday when they open as I have called today but they are closed. I hope this "supervisor" gets demoted or loses her job. It says the calls are recorded so I hope they can go back in and see how poorly I was treated. I don't think these people realize that without us as customers...they wouldn't have jobs! If anyone from corporate wants to contact me they can at shelle1123@aol.com. I, however, will keep calling until something is done!

Expedia's customer service gets ZERO stars...unfortunately, the options were only 1 to 5 stars so I had to chose 1. Take the advice from myself others and DO NOT USE EXPEDIA! They are RUDE, they LIE, and absolutely do NOT care about their customers!!!!!!!!!!! They can not be trained properly in customer service because if they were, there would not be so many angry people. You have lost me as a customer and I am spreading the word around to EVERYONE I know and people I do not even know so they know NOT TO USE EXPEDIA! Even the supervisor that I had named Racki, if that was even her real name. She was horrible and told me she would put me on another 20 minute hold after already being on hold for over an hour. She did this purposely to make me mad because I was mad that Expedia did not refund me the money I had over paid. I will NEVER EVER USE EXPEDIA. Other companies will match Expedia's price if Expedia's the cheaper one so please use another company! You will have major headaches and hours and hours of lost time dealing with this company! I will attempt to call corporate on Monday when they open as I have called today but they are closed. I hope this "supervisor" gets demoted or loses her job. It says the calls are recorded so I hope they can go back in and see how poorly I was treated. I don't think these people realize that without us as customers...they wouldn't have jobs! If anyone from corporate wants to contact me they can at shelle1123@aol.com. I, however, will keep calling until something is done!

Hi, I am having a big proble dealing , with your agents that represent you in Canada located in Egypt ! lied to me , I have been a loyal customer with 4 years Expedia US and 3 years Expedia Canada as an elite customer! Yea really ! I had booked a trip to Greece back in march 2011and I recently found that there,is you oil in Athens, with civil unrest , Molotov cocktails thrown , at the police etc. I called Expedia , explaining the situation , snd I did not want to put my life on danger , they assured me that the insurance that I had purchased, would compesate me for , a total refund on the difference of a new destination upon hearing this I changed my travel plans and booked a replacement trip to hawaii , they asked me to call the insurance to reported the amount forccompression, apon, to my surprise , the insurance , told me quite blank ,that I would not get a refunded because the Csnadian Government had not ,issued s travel alert , advising , the citizens, of Canada not to yravel to greece !Upon hearing this I call back and asked the supervisor to change it back to the Greek trip ,he related that he could not that the hotel was fully booked , after 1/2 hour , of changing my destination, I related to him that in Canada we have a 24 hour cooling off period , to change, your money, and get your money back ?, but he said that he did, not know of such a rule. Is that the way to treat a loyal customer that travels exclusive with Expedid? I have been to 7 destinations with them this year alone , I called their corporate office , and they have changed thierphone number, is there , any way to get ahold of someone to complain to? I need some help , with such a crooked way on conducting snd treating thier loyal elite customers thanks , Nick

I have NEVER had the unfortunate experience until yesterday, of trying ot make a reservation in Nov( 7 weeks away) to get to a conference, and get home, with one stop in Phoenix to see my mom( age 101). Professionalism is not your strong point, nor is the agents who are scheduling. They can get me there,( because I found the flight, but could not get me to my mom's or to my home destination. 4 hours of fussing and never accomplished. Your agents need professionalism, not "oh, my dear, I'm sorry..say yes mam, I can make that, it should not be...no there's not a fight like that.. you are wrong to mnayssa(sp?) avlonne, carla, you all get an F. and to Mr Scott Duschlag, you make yourself sound like you want to help on the message, but you've made yourself unfindable, great cover story.. who is the president and where is he.. like find OTTO books...very difficult to find janei

Should i rather say 0 stars. but this option is not available. I have been on the phone for 3 hours for the 2nd time. Last March, I had a US airway flight cancelled for medical reasons. My husband right away contacted you. He was provided with a $268.90 credit. At that time he wasn't offered the refund, legitimate for medical reasons, or the disclosure of $150.00 fee to change the ticket. Last June I tried to use the credit to no avail. The flight I was looking for to use my credit was double the price of it plus an extra fee of $150.00. No way. Today, after I finally got in contact with a supervisor, Claudia, she mentioned that a refund could be made as long as i provide a medical certificate. My husband when he cancelled the March flight asked if he had to provide one. The answer by Expedia representative was 'No". Once again, they lied. After Claudia transferred me to someone from the corporate, confirmed that their fee would be waived as we are on the process of a refund. Before he dropped me off, he asserted he would get me there with US Airway, though he gave me a phone number, just in case. Allow me to recap the situation: This morning, again, I called to use this credit. They offered me a $505.60 for the same itinerary bought a few months back I have the credit for. But wait, I have to add another $150.00. Basically I have to pay a higher price than a regular return ticket with a published rate offered directly from airlines or other travel agents. As I told several representatives, it is illegal to use these tactics, aka misrepresentation. I believe their strategy is to make it last until you lose the benefit of your credit. Their game looks more like a tennis game where the customer is the ball thrown back and forth between Expedia and the airline, hotel or else. They need to be more fair-play. I believe, from what I can read on this blog, they are not far from a class action. In other words, this is unacceptable. More importantly, any good business with fair business practices, would display all of their contact information. Another proof they are hiding, which is the sign they have a lot of angry customers. I'll write some more as soon this dispute is addressed the way it should be. Thanks for reading.

Your Company has so many Problems it Sick. I called you 6 times to resolve a book hotel refund. The hotel said they would refund. It was refunded after 6 times because of your problems with outsourcing our JOBS to overseas. Anyone who outsources Jobs We the Costomer should not do business with the companies, like yours your service is terrible Terrible.... Why don't you follow a Leader Like Costco in your same State. They do Not out source in any country, they only do business in that country. I guess I get what I pay for with your company, Poor Service, and Poor Company help. You don't even rate a one on the scale as Poor, your Terrible. .00000001 scale. what your stock at? It going down because of your Poor Service.

Your Company has so many Problems it Sick. I called you 6 times to resolve a book hotel refund. The hotel said they would refund fef# 138715156804. I Had name everything given to you all. It was refunded after 6 times because of your problems with outsourcing our JOBS to overseas. Anyone who outsources Jobs We the Costomers should not do business with the companies,like yours your service is terrible Terrible.... Why don't you follow a Leader Like Costco in your same State. They do Not out source in any country, they only do business in that country. I guess I get what I pay for with your company, Poor Service, and Poor Company help. You don't even rate a one on the scale as Poor, your Terrible. .00000001 scale. what your stock at? It going down because of your Poor Service.

As a disabled passenger, I was detained at the airport recently due to a medical emergency. While speaking with airport security and emergency personnel, I missed my flight and was then placed on stand by. Unfortunately stand by did not clear and it was then necessary to take a flight the following day and I was charged full price for a one way ticket. After explaining the situation to Air Train, they provided an authorization code for Expedia to use to process a refund for the original outbound flight. However, Expedia is refusing to process this refund because my "medical emergency" does not fit their profile. Where is their compassion?

If there was no stars I would give them that. I had to cancel my plan ticket not my fault my dad canceled his retirement. They told me I had a year to use it witch I thought was Bs in the first place. The lady told me I had tell Sept 26, 2011. I called them in August asking if they can push out the date tell the end of October cause that's when my dads on retiring. The guy told me that I needed to have my ticket number. I told him that when I canceled my ticket the lady gave me my cancellation number and itenerey number and that's all. I told him I would look. I called back a few days later to tell them I don't have it, the new lady tells me that you ticket expired in august. That's bulls**t!!! My ticket doesn't expire for another month. The guy told me nothing about my ticket expiring. I'm yelling at this lady. I asked to talk to the manager. I get put on hold for 20 minute. Have to go to a doctors appt. Call back. Wait on hold for 30 minute, tell the manager the story who doesn't care. I told him I have always gone through expedia and I will never again...ever. I will make sure to tell everyone too. I asked him what happened to my $450. I don't have $450 in my pocket and I understand you have guide lines. But there was a mis communition and their is nothing you can do for me. I told him this is the worse customer service ever, you do not know the meaning of it. Comes to find out I'm talking to someone in Singapore. While I work and live next to there corporate office in bellevue, wa. That was the cherry on top. I will be going to there corporate office tomorrow, and just telling how bad there customer service is. And have a F**king pizza party with my money. I had to save up a month for that..

After booking a international fly I find out that the seat reservation does not work, I call Expedia and I get someone in Philippines that I can understand, he transfer me to another supervisor that tell me that he can not help me. At that time they transfer me to Mr. Edward Pier 3 in Las Vegas office that has very bad manners and also tell me that he can not help me. I am a customer of Expedia and I buy all my flights and hotel from the, let me tell you THIS IS THE LAST TIME I USE THIS COMPANY AND WILL LET ALL MY FRIENDS AND WORD OF MOUTH NOT TU USE THEM EVERY AGAIN. My rating is less then 1 star but there is no worst rating.

I book a hotel reservation with Holiday Inn in Rock Island, IL on the 23rd Aug 2011 using there web site, not knowing that it was hook up to your web site. On the 23rd on August, 10 minutes after booking, I cancel this reservation. Now, I have a charge on my credit card for this reservation. I contact your customer service, spoke a young lady name Lee, and she inform me that she could see were I cancel the reservation, then see said she would call the Holiday Inn to see if they could refund this charge, but she did not tell me that she was calling to see if they could refund EXPEDIA and not me. I called the hotel manager and that is what she told me. Then I spoke to a customer service supervisor, who inform me that they would send me a $100 voucher, I do want no voucher. I want this charge taken off my credit card.

these bastards are spoiling everyones trip- just a few hours before my flight to new york they are saying that my reserved hotel room is not available and that too, inspite of full payment.

I have made a reservation thru Expedia ended up at the hotel from hell, i send them this info.The name of the Motel is: Green Lantern Motel, 4097 Manzanita Ave. South Lake Tahoe, CA 96150 , 530-544-6336. We drove over 3hr. to come to your city, we normally go to Reno, but we thought we would give Tahoe a chance. The Unsanitary conditions at this Motel, I am surprised it is still open. It is Unclean, unhealthful or unsanitary conditions and practices were every where from the floors, sidewalls and ceilings. The ceiling in the bath is not properly constructed and maintained, We were in room 110, the bathroom ceiling is pouring the water from the upstairs toilet / shower, room into our bathroom. My son did take a shower before I seen the ceiling, There was stains in all the walls from the bath room to the sleeping area, they looks to be everything, from body fluids, to food on the walls. There are open containers of alcohol all in front of all the rooms. I know ,when we are in Reno there is a noise rule, of after 10 pm, there is to be quite. At 3am on Sat/Sun. there where 20-30 people drinking and parting out in the drive way of this Motel , drinking alcohol. I do believe something needs to be done to stop, this Motel . We paid over $150.00 for this room, that if I knew what it was going to be like, I would have never came up to your city. I was not to sure what dept. this needs to go, I know for a fact this is a heath Issue, a building issue, a haz,. Issue, and a Env. Issue. If its leaking from the ceiling into other rooms, I am sure, it leaking other places on this property. I now have to bring my youngest kid to the doctor, because he did take a shower, before, I seen what was going on in the bathroom. I don’t know if any of the toilet/ shower water might have got on him , since he is only. ten years old, and would not know to look, before he got into the shower. I would like to have someone either, send me a email, or call me so that I know that this matter is being taken care of… I would not recommend any Visitor to go to this Motel ** i got emails from the police dept. stating :Dear Ms. Perez, I received your reported concern about the Manzanita Motel. I will ensure your concerns are passed along to our City Planning Department, our Fire Marshall and the El Dorado County Department of Environmental Management. The police department is aware of some of the issues and activities which occur at the Manzanita Motel. It likely will not surprise you to learn this is an establishment with which the police are well acquainted. I hope you will not judge our city entirely upon your single poor experience with this particular motel. Hopefully, we will have a chance to redeem our image to you during a different visit. In the meantime, thank you for taking the time to tell us about the matter so we can bring the appropriate resources to bear in addressing it. Sincerely, Lt. Brian Williams South Lake Tahoe Police Dept. 1352 Johnson Blvd. South Lake Tahoe, Ca. 96150 ** i received email from the city stating:Karry Perez: Thank you for contacting the City of South Lake Tahoe regarding conditions at the motel in which you stayed during your recent visit. This afternoon I investigated your complaint at the Green Lantern Motel, located at 4097 Manzanita Ave, South Lake Tahoe, CA. A representative from the El Dorado County Environmental Health Department accompanied me on this inspection. The manager on duty was co-operative and gave us access to room 110 as well as the room above (210) so we could investigate the leak above the shower stall. We ran the shower in room 210 and after a couple of minutes water did indeed begin to flow through the ceiling access door into the shower stall for room 110. We then turned off the shower and attempted to induce further leakage by flushing the toilet (several times) in room 210, however that did not produce additional leakage. It does not appear that any waste water from the toilet is contributing to the leakage. However, I have requested that the manager look carefully at the toilet drain when the access hatch is opened to make repairs to the shower drain. In regards to the hatch that has been placed above the shower. Clearly, this has been installed at some point in time in order to provide ready access to the shower / bathtub plumbing in the above room. However, you are correct that the hatch itself is not code compliant as it does not maintain proper fire rating for floor-ceiling dwelling unit separation. This is primarily due to the non fire resistive construction material used and the improper fit and seal (has gaps). Tomorrow, I will compose a letter to the motel owners requesting that they promptly fix the drain leak in the shower in room 210 and modify the ceiling hatch in room 110 to provide fire resistance similar to the ceiling itself. In the meantime, the motel manager has agreed to keep room 110 out of service until required repairs have been completed. The El Dorado County Health Inspector did note some minor sanitation issues relating to rust and scum at the exterior base of the shower, as well as minor staining on the walls in a couple of places throughout the room. I will address these matters, on behalf of the Health Inspector, in my letter to the motel owner and request that they pay closer attention to sanitation detail. On the motel exterior, no beer cans or trash were observed in the parking lot area, so clearly management has already resolved that issue. Also, I know that the South Lake Tahoe Police Department has already read your complaint so I am sure they can address or have addressed your concerns regarding late night noise. Please feel free to call me or email with any questions. Sincerely, Bill Potts Senior Housing Inspector City of South Lake Tahoe Building Division i called and emailed expidia stating I want a refund,, I want something done, called them and sat on hold for over 3hr. got hung up on 3 times, still can get them to help us!!!!!!!!! this company has the worse customer service I have ever got, and if they think I am going to stop, asking for a refund they must be crazy!!!

THIS FUCKING SIT SUCKS ASS EVEN THERE CORPORATE OFFICE IS A SHIT HOLE WHO DOESN'T HELP YOU AT ALL. THE CUSTOMER SERVICE SUCKS ASS, THE SUPERVISORS SUCK ASS AND SUPPOLESY THEY SAY THAT THERE ARE NO MANAGERS ONDUTY OR THAT THEY HAVD GERNARAL MANAGERS, OVERALL THIS SUCKS I WOULD NEVER EVER GO THREW THEM AGAIN OR EVEN REFERRAL THEM TO ANYONE BUT I SURE AS HELL WILL LET PEOPLE KNOW NOT TO EVER USE THIS SITE!!!!!!!!!!!!!!!!!!!!!!!!!!

I will never use Expedia again and will warn everyone about them. They owe me a refund of over $800. They acknowledge that they owe me the money. They just keep apologizing that they owe me money but no one can actually help me to get my money back! How can that be??