Enterprise Rent-A-Car Company Corporate Office & Headquarters

Rented from Enterprise for a one-way rental last spring from Arlington, VA to Philadelphia. I reserved it but my son in law who was going to drive had to give his credit card info. It was a 2013 car with 33,000 miles on it but it was fine for our needs. When he turned it in in Philly, the manager went over it with a light and said we had caused numerous scratches and filed an accident report. Much more to this story, but in the end, American Express settled with Enterprise for an amount we do not know. We did absolutely nothing to this car. None of my family will ever rent from Enterprise again, and we had always used them often up to this point.

I would never rent from enterprise again. They take deposits right from your checking account before you bring the vehicle back instead of holding a authozation amount on your debit/credit card. employees at enterprise don't give you the correct information. Sometime they will give you a dirty car. I'm unhappy with how they handle information to customers.

Been renting for 42 yrs with few problems but this was a dousy! After finally getting picked up and arriving at the office told a extremely small car was my compact...I am afraid of tin can cars A compact is suppose to be bigger. After getting no consideration as a looong time customer or change of car they REFUSED to rent to me when I said Id be calling St Louis and theyd be looking for new jobs. I just got out of the hosp now this. The asst mgr waited on everyone else then told me he was REFUSING to rent to me when no one there since I was threatening. Yes this 60 y/o F was a threat He was male and buff who should of been worried not him.

2nd time in 2 months. Made a reservation and received a confirmation with confirmation number. I am a psychologist and my g/f is a surgeon and we share 1 car. Since I had a confirmation I told g/f to take the car for her early surgery appt. The local office (Park City, Utah) called me at 9:00 am to tell me there were no cars. I now had to cancel several psych appts (costing me lots of lost $$$ and credibility, again). Last time they gave me a bunch of free rental days but it still doesn't make up for the aggravation.

Worst ever - young emplyee told me they did not have a van at their premises. I said I called a month ago and they said they had vans. Yes they did have a 15 passenger van, so I reserved it one month in advance. Two days before I needed the van, they said they had to find one but called me and asked me to take a 12 passenger. I said no, I should receive the 15 passenger van I asked for.. 5:30 PM the night before I was to pick it up they finally got one in Santa Rosa, Calif. When my son picked it up the next morning it was dirty inside and had only 1/4 tank of gas. So he had to go to service station and fill it with gas. Upon return the same day at 5:00 PM it had still 1/2 tank full of gas. I asked why we weren't credited the 1/4 tank of gas because after all we are paying $4.00 a gallon. That is not their policy she said. Well you can believe, I will never rent again from Enterprise. Their policy stinks.

I was given a rental car through the companies insurance where damage had been done to my car. Took three weeks to repaint my vehicle and I had the rental that was rented to me through the insurance of the company where my car was damaged. The companies insurance apparently never paid for the rental car, so enterprise car rental stole from me in the middle of the night over three months later. Enterprise car rental charged me over $700 for the car rental on my credit card that I had given them for incidentals. BEWARE doing business with this company, they are shady and will steal from you like a burglar in the night. Been several days and this matter is unresolved........

WORSE CUSTOMER SERVICE EVER! Rented a car at 2740 28 St, Grand Rapids MI It was the worse experience in my life, never will rent again from Enterprise. I needed to have a hand control adapted car since I am handicap, during two weeks I asked them to order the vehicle and they never did it, They only needed to make a call to have the car adapted and delivered to their office in 48 hours but refused to make the phone call. The manager was rude and unprofessional, the customer service is the worse I ever had in my entire life. If I could rate them below one star I would do it. Stay way from that company.

I am 53 years old female, this is the worst treatment, I have ever received in my life. The store manger refuse to rent a car to me. She refuse to let the van driver take me home or to another enterprise store 10mins away from the store were I was. The store manager wouldn't let me use the phone to call, a family member to pick me up from the store. The store manager was just 27years old put her hands in my face, told me to get out of her office, told me she was, going to call the police and she did. I had know way home had to walk to a holte to use a phone, was told that I could not use enterprise service in the state of w/s nc. And my insurance use this company. What a shame What a shame....

Rented from them for 8 consecutive years last 2 years would not put in for a domestic car for me, late on drop off times (well over an hr) wrong cars delivered when they did make it. Told sales associate i was taking my business else where and didnt bother them one bit. Called Hertz ( a little further but well worth it ) they appreciated the business and were extremely nice and professional. Said a year ago i would not go back, tried a second chance today same deal! Done with them.

your Milford Mass employers are not very nice people to deal with ..I will never never use Enterprise again.. I will also make shore my friends don't also Thank You very much for this experience

I rented a car from Enterprise at the Huntsville, Alabama Airport last week for four days. The second day I returned the vehicle, due to the mechanical problems. The representative played me by giving ma a Nissan Cube. The nice lady responsible for parking the vehicle in the garage told me I should request another car, because plenty were available. Nevertheless, we kept the car and turned it in on a full tank of gas. Why Enterprise charge me $19.22 refueling charge is beyond me, I've left several voice messages with the manager and requested a return call, which I have not received. I emailed the manager and provided a copy of my gas receipt as proof to show I filled up prior to turn in. Why is this so difficult?

I reserves a premium car online , when I went to the 6111 S. Sheridan Tulsa Ok location they tried to get me to take a compact VW , I told the lady I requested a premium car , Chrysler 300 or equal and she didn't want to make it right , so I tried another location on Memorial ave in Tulsa Ok, theur answer was "oh Chrysler 300"a are hard to get , anyway wanted the car for a week. So I told them you saves me $300 plus dollars ... I highly , highly recommend Hertz car rental if you expect to get what you want in a rental vehicle ... This was a major set back to my plans ...so I'm gassing up the hemi and driving my personal vehicle the oil company would rather have my $300 ...

rented a car on rte 191 in PA, showed up, taken into yard to see car, dirty, inside seats torn, rips nasty and to boot inspection sticker expired. Next car, misssing front grill insert, seats ripped/torn again nasty, said is this rent a wreck...i thought i was in enterprise. third car in bay being returned car totally wet, quick vaccum stains on seats, end of day can see distirbed by me...return and said i damaged the front bumper...no way car wasn't looked over carefully, got paperwork with milage and gas. upset due to my car was hit and i needed a replacement but will not go back there!!!!!!

The customer service was, HORRIBLE !!!!!! Riverview fl location 301... The manger I dealt with was ken. Going back here is never an option again... On another note, the commercial side of thAt location wonderful to work with. Will return on many more occasions will return.. Please note the commercial side has no dealing, with the car rental side.

I rented several times from Enterprise rental car... all three times, i had sticky cars... bad smoking smell... now.. my friend is renting for a month.... and stuck with smelly sticky car for a month... kids are consistenly having a headache due to this sticky smell. Don't ever rent a car here ever...

Will never be renting another vehicle from Enterprise ever again. Not only were they rude but, also demanded that I get the additional insurance on the rental vehicle. Now, that I am waiting on my refund it is as though they will not do that because I have to go deal with the jerk that sold me the car. Also, did anybody else have to deal with them taking out inconsistent payments??

I rented from a location in Raleigh, NC, in May 2014; I was overcharged and I have yet to received my difference...first I was offered a vehicle that should not have been on the lot it was so damaged inside and outside...when they did give me a vehicle it had not gas in it and they would not put none in it just told me to bring it back on empty...they call themselves giving me an upgrade; it looked a tad bit better then the first vehicle they showed...suppose to be the same price; but like I said they overcharged me...when I spoke to the branch manager there; I was told I would be taken care of...liar

Make sure you check the vehicle carefully. They position the car, when they show it, so you are unable to see all the damages.

I rented a vehicle on July 24, 2014, to take my grandsons camping and the customer service I received from Trareva James in the Aiken SC (Richland Ave) store was outstanding!! She was pleasant, professional and engaging. Without her help, I would have never been able to take this wonderful trip with my grandsons. I'm so thankful Trareva was there!!! Thank you for helping us make wonderful memories....NKneece

Very disappointed had one guy give me one quote when i registered when I go to pick up car it was a different guy and he wanted to charge me a different rate I will never rent from them again. The car was was very clean service very poor