Ebay Corporate Office & Headquarters

It was my first sell at E-Bay and it has been a nightmare trying to deal with their terrible customer service "support". eBay customer service is so bad I can't even put it into words. E-Bay keeps our money for several days after the confirmation of delivery to the buyer, I am not sure that this is legal, because E-Bay is earning interest money with our money and E-Bay does not pay that interest money to us sellers. I am going to find out if this business is legal. My first sell is nothing but a nightmare and the buyer paid for the item sold right away but E-Bay refused to send my money and when calling their customer service number it routes to the Phillipines and God help you with those liars that contract with E-Bay and respond to the phone calls for E-Bay customers. Shame on you E-Bay you would not get away with that.

You guys are a bunch of corporate bullies that could care less about the ebay seller. All you're worried about is the bottom dollar net sales and how you could reduce your COGS* basically by reducing your customer service. You guys are an embarrassment to the E-commerce community. Amazon or any other online company for that matter, is far superior in customer service. Ebay, is a hopeless catastrophe. If you really do believe you have good customer service, I expect a personal phone call from a U.S. citizen that will resolve my account selling issue. My cell is: message me. *COGS- Costs Of Goods Sold (for those of you that are reading this and uneducated about the business you're working in) By the way...I should be embarrassed as well. We learned about ebay in college and you guys were seen as role models. However, my experience has left me to believe that a toddler would make a better role model.

Although I love selling on eBay, it has been a nightmare trying to deal with their terrible customer service "support". eBay customer service is so bad I can't even put it into words. When I have questions or an issue which one has recently come up I have to call in several times to get an answer as most of the time the reps are not trained well enough to direct me in how to handle issues properly. Due to the fact that most of the customer service support is based in Asia it is extremely difficult to understand and communicate with them. eBay does nothing to protect the sellers who bring in all the money for which eBay gladly deducts 9% from each item sold. I recently had a terrible buyer who tried to cheat me and eBay did nothing to protect me whatsoever. I sent a model train, the buyer did not want it and I kindly offered to refund his money (although I do not offer returns); if and only if it was sent back in the same perfect condition I sent it in. It was sent back terribly damaged, and then he opened a case against me. I ended up giving him over half his money back and then after calling eBay again for the 50th time a rep told me "you should not have done that". But the multiple other reps I spoke with had said to resolve the issue by doing this for the buyer. Now I am out over half the value of the train, the shipping, the packaging and the buyer still has not agreed to the "cancel transaction", and I am still waiting for my final value fees to be refunded. In fact has not responded at all since he got his money back. Now I am told that I should have turned it over to eBay resolution center. The customer support is just the worst ever! I am very dissatisfied with the level of support and lack of knowledge; in addition not being able to communicate well the language barrier. I was then promised a credit of $29.99 from a supervisor based out of Asia/Philippines on 12/11 and that was suppose to occur within 24 hours. That never happened either. I tried calling the San Jose Corporate offices but the phone number only directs you back to the eBay's website and tells you to do a live chat. Shame on you eBay for not taking care of the sellers rights!

Ebay is the WORST! I was on the phone with customer service for over an hour yesterday and understood perhaps half of what the representative was saying! Extremely frustrating and they were not even willing to work WITH me regarding a rating issue! Ebay is definately NOT USER FRIENDLY and I am hoping that other sites such as ETSY and MH$P grow large enough so I will not have to use EBAY at all. Charging me a fee on what I have to pay for shipping is ALSO HIGHWAY ROBBERY! Hands are tied for now but can't WAIT to jump THIS SHIP

What has happened to E-Bay customer care? It seems that they have gone the way of all of the successful dot. coms. Their customer care I understand is in a foreign land. Their agents speak poor english. I feel that they are protecting the sellers more than their buyers! It also seems that they have put up a firewall between their buyers and customer care, with many questionaires, they tell you to contact the seller, if the seller won't respond you are out of luck. If a seller won't play by E-Bay rules it is overlooked. A buyer has to file a claim against the seller. I bought and paid for an item in October it is now December, no item! Seller posted a shipping notice whith the wrong zip, USPS said it was never shipped. Seller will not answer messages. I chose not to file a claim to see if the seller would eventually come through. I am now told by Ebay that I am out of luck!

Ebay closed my dispute because the buyer proved he shipped the item.Problem was he shipped to the wrong address.I asked for my shipping back from ebay because they gave the buyer the wrong address and I would have to pay additional shipping to try and get the item from the wrong address. Called customer service and never heard from them after they promised a supervisor would call me back.

I have now hit 2.5 months waiting for a call back from E-bay. This is some of the worst customer service I have delt with in a long time. Shame on you E-bay.

eBay is primarily operating out of Southeast Asia. Good luck with that. If you call the corporate number for live help, the recording says you get LIVE CHAT on the home page. Well, that's not there. They have an online auction monopoly...so you can vent here, but it's really not going to do any good. It is a company NOT customer service oriented.

Just found out about sending limits with Paypal the sister company of Ebay and owned by Ebay. Only 2 options for lifting sending limit is linking my bank account or buying a Paypal credit card. Talk about holding a gun to my head. I was contacted numerous time to start selling on Ebay by Ebay then once I start they restrict my Paypal account and force me to buy their credit card? What a ripoff

I did not recieve a item that I payed for and went to the resolutioin center to get this resolved. Appanently Ebay said that I talk to the seller and they closed the case and I am now screwed out of my money.

E Bay Is The Worst Company I have had The Displeasure To Be Involved With!!!! i had sold two games was told they would pay me and they never did. you cannot get in touch with a live person , they are full of crap

I sold 3 item "FOR LOCAL PICK UP ONLY" the three items were sold to one buyer. Before he had even paid mm, he placed 3 unreceived item disputes against me..... I tried to contact anyone at ebay in Australia and end up talking to someone with poor english in india or the philippines not sure couldnt understand her except that she wasnt in Australia. After several weeks I did not receive payment I warned the buyer (this is after his nonreceived item dispute)that I was going to cancel the sale. He paid, then immediately posted on my site comments three of them that I am a thief. The poor English speaking Ebay person that I had talked too told me the comments would be with drawn and could see the local pick up on the page. a month later the comments are still there I now spent another 18 minutes on hold today and achieved nothing. I have now contacted Lawyers and intend to sue ebay for its negligent and slanderous statements it refuses to remove. We have a site in Australia called Gum Tree which is free and better than Ebay. But recently has been bought out by ebay. I suggest that unhappy sellers who have the time and resources should look to opening up their own free sites,in their own countries. ebay doesnt care bout anything except payment-money. I have had several non payers in the past and as a seller can leave only positive feed back or nothing........ total contempt and a total insult to my intelligence.... ebay sucks!!!!!!!!!!!!!!!!!!

I have been a long time seller and buyer on ebay. I have a 100% rating and over 450 reviews. I am writing because I am not valued as a seller, only a buyer. Recently I sold a very nice piece of jewelry on ebay and a nice person purchased it. She did not receive it (thanks to USPS) I filed a investigation with ebay, the post office and paypal. I called and was told by 3 customer service people that I WOULD be covered as well as the buyer. I furnished, the case number, the fraud investigation case number, the point of sale number and all info I had. I was told that there was not problem and that both I an the buyer are covered because I was so diligent in researching as well as contacting the buyer (who left me stellar review after) the buyer was reimbursed and I was not,. I lost the jewelry and the money that ebay refunded and now they are threatening me with suspention of my account or potential closure because I am NOT reimbursing them, They lied to me, and as a seller this is not the first time. I am fed up and though they are threatening me...I am on the verge of closing my account with them. I cannot do business with a company that ONLY considers buyers but not the sellers that bring in the business....I am so disappointed. Honestly, if I had been told I was responsible I might be able to work through it but the 3 customer service people I spoke with vehemently confirmed I WOULD also be covered since I had opened cases, sent in payment in and worked with the buyer at this time I think ebay is a fraud company and their customer service is highly undereducated or they just flat lie....I am done. Tonja

my company has been a positive Ebay seller for years. we had a change in shipping personnel, a short while back and i have been trying to resolve issues with them for over 2 weeks now. the call takers have such poor interpersonal skills. the ones i have dealt with act like i am the village idiot, and not a customer.. at this point if i could give them a zero i would.

Awful seller treatment. Buyer is always right.

Ebay has now become a place only for buyers. Sellers are charged all kinds of fees and not protected at all.I sold a used item in excellent condition with pics to show the item. Buyer recieved item and now says it has all kinds of problems. I told the buyer I would issue a refund if they return the item. They refused to ship it back and told me to shove my refund and then left me a negative feedback. I did all I can do as a seller. I recieved nasty emails from the buyer insulting me and everything. And ebay says I can not have the feedback removed. As well as the fact that I can not leave a negative for a buyer after they lied about damage. As a seller I pay many fees to ebay for a service and they do not protect their sellers at all. I will be closing my account and using another online auction site. Its disquisting.

Been with EBay over 12 years. Not receiving free listing announcements. Called, mostly Asian responses, supervisors, tech support, no answers. Every time, for about 7 weeks now, it is like starting over. Nobody understands good English. tech support wrote back after 5 weeks and said all info was gone because it took so long. I have no idea when or if there are free listing days. Those in Asia do not know our holidays and they do not know about invitation only, etc. they just do not understand. We will be out of business without the free listings! Morethanjunk2

Ebay is promoting sellers/vendors on their website - without making sure that their sellers/vendors adhere to their own advertising representations. Ebay claims that they are not responsible for their power sellers advertisement and that buyers should deal directly with the seller. However, ebay provides wrong information for seller contact info - so buyer cannot even contact seller. Seller doesn't have correct phone number so there is no one to talk to. This is a Power Seller that Ebay promotes and supports. Does Ebay not care to do the right thing? Suspend it's seller until seller fulfills it's representations contained in their advertisement - which Ebay is promoting? Ebay doesn't want to lose out on their commission and listing fees. But what about a class-action suit? Is that what it will take to get their attention? Customer Service is useless in this regard.

First of all, is there a rating lower than one? Thought not, oh well. I sold a mint condition book to a thief bookseller recently. Buyer contacted me and stated he wanted a refund - he says book was damaged and that now he can see the obvious damage in the description pictures. I asked him, in an email, "then why did you bid on it? He didn't answer back. Anyway, I got the book back in the same mint condition that he received it in, and, end of story, he got his money back from ebay/paypal without them asking me one question about the issue. I still have the book and would love to shove it straight up his, sorry, I digress. Ebay cares not for sellers rights, only buyers-buyers rule in disputes. The sellers pay for keeping the lights on at 2145 Hamilton Av, San Jose, right? By the way, the book was only opened once to be signed by Robert Crais - the book is mint and always will be, you cheap crook buyer. Ebay, be ashamed. I know why we cannot speak with a live person - you would have to hire all of Guam, India, and Europe to handle all the complaints that have stacked up against you people!!!

harryb666@yahoo.com notice:scam and fraud on e-bay#491883-2003 indian vintage chief MC