Dish Network Corporation Corporate Office & Headquarters

I HOPE THIS LETTER GETS INTO THE HANDS OF SOMEONE WHO CARES Mr Ergen. I watched you on TV telling everybody that you wanted to know that your company was fair to it's customers. Well I am here to tell you that it sure was by far not fair to me and my wife. We work hard and I am self-employed and right now we are struggling to make ends meet with the economy the way it is. I am not working but about half as much as I used to because construction is so bad. This is why when a company such as yours ask you to become a customer you want them to do as they say. When we contacted the people about our service we were told that we would get free for life HD and we would get sho time for 3 months free. The sales person ask me for a credit card and I told the gentleman that I do not make payments by credit card. He told me that was only incase that I would not pay my bill. Well I said ok. I ask him if my credit card would be charged every month and he said that it would not. Well guess what it did, And I had only had my service for two weeks. Now because I want to pay my bill by phone or check like I especially ask if I could do, they tell me I will lose all my free things and I think that is wrong. I found out today that when I signed that little black box that I was signing a contract and was not told about that either. I was led to believe that I was signing just to show proof of installation. Someone needs to tell folks these things instead of just asking them to sign a black box with nothing on it for you to see. When I tell a customer of mine something wrong I make it right if possible but I have been treated badly by your company. They have even hung the phone up in my face. Everyone I have talked to pretty much tells me I am wrong and DISH is right but I don't think so. There has been nothing even close to what my wife and I were told. I think it is bad when a company is misrespresented but worse when they just flat out tell their customers that they have to take what they got like it or not. Well I am not very happy with dish right now . Come to think of it not happy at all with the customer service. I am glad that I don't feel the way that dish does toward their customers, because if I did I would really be out of work. I guess I am stuck with dish for awhile but I will never have dish as my TV service again once I am out of this. It is bad for people like myself that things are so hard to come by to have things forced upon them, but I guess that will always be the way of the world. Just adding a few words more. It is now 6-4-11 and just got off the phone with a customer service rep and as before we were railroaded again. Your people are notconcerned about the customeronly themselves and your well being. Well one thing for sure this is the worst deal that I have ever been delt and if there was any way I could I would drop your service immediately.Sorry to say tho that with such poor info to customer that we are now stuck with this poor service for 2 years. Danny Blizzard 5127 Highpoint ct Nashville NC 27856 phone # 252-290-0299 THANK YOU FOR YOUR TIME

Our Dish went out they sent us a new box because it was bad. We sent it back, they said they didn't get it. I used the service that they provided to return it. They said they didn't get it so they charged us $200? for the box plus $90 something for our bill. Now they said they credited the 200 back but they put it on our account instead of back in our checking account. Sounds to me like they could make quite a bit of interest on the money that they charge people for the boxes that they say they never get since they have millions of customers. Maybe 48 Hours or 60 Minutes needs to investigate their practices. In addition, I have asked for the last 2 years for them to send me a paper bill, but they can't. We have to view our bill on the T.V. Every bill we get is different, I don't think in more than 2 years we have ever had the same bill. My husband spent over 1 1/2 hours on the phone yesterday and I have spent more than 1 hour on the phone with them today. The first guy that I spoke to today said I could get a paper bill, does anybody there know what they are doing? I WANT MY MONEY NOW!!!!!!!!!!!!!!!!!!!!!!!

Had problems with Dish from installiaton on, was charged every month for something I wasn't getting,called and called then I moved to a subsidized housing a yr ago April 2010,they do not allow "satellite" to be installed here.Dish said I still had to pay until my agreemnt was up even though I could not have Dish.That was a yr. ago in April of this yr 2011,I paid $10.50 mo for 13mos, ok, nothing said about returning equipment all this time(a yr)I gave the receiver to maintenance man,who was going to give it to Dish tech.About 4wks.ago, the UPS brings this box,and it says I am to return the equipement(which I don't have any more)and wants me( an 80yr old Senior Citizen to climb up on the roof)and get the LNBF and switch.Sorry I don't even live there any more not even in the same City.Was told if I don't return it, could cost me any where from $100.00 to $400.00(which I can't afford)I am mailing my complaint to BBB tomorrow,which I understand they have 13,965 already,plus a pending government action suit.I also have a call in to the Attorney General's office,and contacting my Attorney first thing tomorrow.Now they are calling my cell# and saying they will charge my credit card.These People need to be OUT OF BUSINESS SOON. They are nothing but a bunch of rude,people,one tells you one thing another something else.Sorry I wouldn't recommend D-I-S-H to my worst enemy.These are the worst people I have EVER tried to deal with.I have talked to Billing numerous times,talked to Supervisor does not do any good to talk to any one at the Co.I am tierd of them Harrasing me,time to do something about it People.

I had called back in Janurary to diconnect my service. Before, I could tell the lady that I owned my own equipment, she went through the spiel about the box coming and all that stuff. I told her she put me on hold for 20 minutes, came back and said that her supervisor had looked at my account and aplologized I did purchase my equipment. She told me that thebox may come anyway because he was automatically sent to all disconnections. I did receive the box in about two weeks. I called the girl told me that it showed on the account that I had purchased and that she had made a note on my account and read it to me. It stated everything that I had previously mentioned. A month later I got a bill for $294.25 and call spoke with operator number XJ3 he said that he saw the notes on account and that a supervisor had approved the equipment was bought. He would send in a adjustment form and everything should be good. Today 5/10/11 I received another bill stating that my account was late for $294.25 called and spoke withoperator number BW3 and he needs to learn some customer service-so unproffessional. He acted as though I did not want to pay and that this was my fault and then he said that on my account they said that I leased the equipment(never in the almost 3 years that I had service did I ever pay a lease payment) but then he proceeded to tell me that they was nothing for me to do but pay it. Well all I had done was what the other 3 people had told me to-the conversation got heated. Prior to this remember when I called last month I changed my address and phone number to the current if I was trying to not pay then why would I have bothered. Also if this status on my account had changed why had noone called me or emailed me. That was the reason of updating my contact information. I repeatedly asked for a supervisor did not want to talk to him and he would keep coming back to the phone saying he was coming for like 20 minutes and then said I was being transferred to the supervisor, magically I got disconnected. I called back and got operator MGL (Janice)she said that the notes on the account showed that I leased it but could not tell me why I never paid a lease payment. She was very nice nad helpful, she had to reissue a box and I have to send it back, but take it to the UPS store because it is my second one-once again was told that the other box was no good I did not need it-now I have to use my gas and time to take it to a UPS store to have this matter taken care of. That is not the way to do business. Also tell your customers something for almost 5 months and then change it. Now the question is if this was reported to my credit saying that I was late-Dish Network needs to let them know that is was a mictake on their part look at my credit history for the whole time I had account-I do not believe in screwing people over I try my best to do the right thing. From the looks of it Dish Network does not believe in standards. I just wish that I knew a business would want to handle situations like this.

Wow, thought I was losing my mind. Everything everyone has wrote about happened to me as well. How frustrating, your common corporate criminal. Thow can a company scam so many people and we tge customers suffer. I was lying down when my conversation with tge csr came to move and how ol was going to get this resolved, when like one pod the people said earlier corporate is tge way to go. So I looked up through google the corporate number and ten across this. Just gave one thing to say, I'm sickened by this. Locked on rate....oh wait we can change the price author notice...huh...really...I'm I the only one in this phone conversation with sense. Well I'm getting to the bottom pod this.

Be aware when you sign up for dish network. I have learned today read your contract or have the rep tell you everything you need to know. I am without DIY network which my wife loves to watch. Contacted corporate and no one was able to help me at all. I regret going with dish network and I am stuck with this contract. If wife let me cancel I would do it in a second. Hope this will help others to get services that they want.

This is a horrible horrible company! They do not show up when they are supposed to the customer service is poor. The headquarters should contact the sompany SuddenLink and find out how they can be the best in East Tx. Do not go with this company!!!

I TRIED TO CANCEL MY SUBSCRIPTION TO DISH ON THE PHONE BUT WAS QUESTIONED FOR OVER 15 MIN . THEN TRANSFERED AND WAS HUNG UP ON. WHEN I TRIED THE SECOND TIME I WAS GIVEN INFO THAT I WAS NOT GIVEN WHEN I SIGNED UP. ALSO WAS NOT GIVEN FULL DISCLOSURE WHEN I SIGN UP BY YOUR REP I AM NOTIFING YOU TODAY 2 MAY 2011 I DO NOT WANT TO CONTINUE WITH YOUR SERVICE EFFECTIVE IMMEDIATELY.

Dish network has a great scam going on! and it sounds like more than one. I am being charged for PPV movies that were never actually ordered or watched. last year I received a bill for over $100 in pay per view movies. ranging from july through oct. all on one bill. when I inquiired I was told that they billed when they reached a certain $ amount. I argued that we had not ordered these, had not gotten these, or watched any of these. I was told that they were in fact ordered from my receiver. when I went home that night I tryed to order a movie using my remote, it told me that we would have to call in to order this movieor to connect a phone line to my receiver. which we did not. I tried this a second time just to be sure that it would not work and again it did not work. so I called dish and they told me they could only credit a couple of the movies. I had the credit amount of my account changed to $0 so that no more movies could be charged. then 4 months later I am being billed for the 2 attempts I made to see if it would work. I would have discontinued my service if not tfor the cancellation fees, etc. at this point I am going to let them cancel my service. going to file a complaint with the BBB. Thier customer service representatives are rude and very unproffesional. one said to me "I don't care" and then got me a supervisor. they were unwilling to help me as well and after several attempts on the phone to resolve this I am still left with a bill that is not mine and a service I no longer wish to have.

DO NOT GET YOUR SATELLITE FROM THIS COMPANY!! I have been hung up on many times times by customer service when things are not agreed upon. Always write down their employee number or letters. Since I signed up for HD for life, I have been getting constant charges for pay per view movies that we have never ordered. We have never ordered a movie from the start of our account years ago. They say they will remove the charges, but it never happens. Wonder if their doing this to everyone. Can you imagine the money it would bring in for the people that dont pay attention and just pay the bill!!Also, dont take a day off work during the week if you need something done because I was told I would have a tech out between noon and three and he came at seven but they certainly werent willing to get rid of the service call fee or the time you lost at work. Thank god there are there other companies out there!!!

I have been trying to get Dish installed in my apartment but no one has been able to assist me. They told me that there is a 90 day hold on the apartment complex even though I can prove I just moved into the apartment. Everyone in my office is hearing me try to get this set up and I am making sure all my friends and family know how awful Dish is.

Following is an email I sent this morning: Charles W. Ergen President and CEO DISH Network Corporation 9601 S. Meridian Boulevard Englewood, CO 80112 Dear Mr. Ergen: As a fairly recent customer of DISH Network since August 14, 2010, and a former DirecTV customer, I would like to inform you of my experience with your company thus far. With DirecTV, I was tired of the ever-increasing monthly charges for their satellite service and the outages that I was experiencing. This prompted me to look elsewhere for less costly and improved television reception. At the time, DISH Network had a promotion running that stated I could ‘lock-in’ a monthly rate for a 12-month period with a 2-year contract. As it turns out, this is a misrepresentation. When I called the DISH customer service department on February 1, 2011, to make sure I would not be charged for the ‘Service Plan’ after my initial 6-month period, that is when I was told that my monthly fees would be increasing. When I explained that I signed up for the 2-year contract with a 12-month price guarantee I was told that DISH Network does not offer any such guarantee but I could receive a $5.00 a month credit for the next 6 months. Essentially I was left with the impression that I was lured in to using the services of DISH Network under false pretenses. When I reported a problem to your first-tier customer service department this morning, and after going through the over-the-phone troubleshooting that did not work, I was told that I would have to pay an extra fee of $95.00 for a technician to come to my house to determine the problem with YOUR equipment – which leads me to another bone of contention that I will address: Why should I have to pay for a ‘Service Plan’ for equipment that does not belong to me? Since it is the property of DISH Network, should you not guarantee that any equipment you provide me with will be functioning properly or you will replace it at your expense? When I am paying a monthly fee for a service and the use of the company’s equipment, the expectation is that it will be fully functional and operational. Sadly, this is not the case. You are quick to charge us for problems that occur due to your equipment but will in no circumstance credit your customers for any ‘interruption in service’ or downtime that we experience. (By the way, as it turns out, I have far more outages with DISH than I ever had with DirecTV). When I stated that maybe I needed to terminate my service with DISH I was also told that not only would I have to pay $17.50 a month for the remainder of my contract, which amounts to $280.00, but I also would have to pay for the ‘HD Free-For-Life’ portion, which brings the amount to the “maximum cancellation fee” of $420.00. Since the “life” of my agreement ends when I cancel the contract, my belief is that to that point I should not have to pay anything extra for the HD portion. After reviewing complaints from other dissatisfied users of the DISH Network service, it appears as though this is probably the way your corporation makes most of its revenue. In effect, this is akin to holding customers’ bank accounts hostage and making us buy out of a service that we no longer wish to receive. Unfortunately, this seems to be the way that most corporations operate these days. Needless to say, I am very disappointed and would not consider using the services of DISH Network ever again, nor will I recommend it to anyone. Just ANOTHER unhappy customer.

I use to work for Dish Network and I must say that they are the scum of the earth. I live in an apartment and was forced to pay for their services in order to keep my job...but that wasnt the worst of it, i couldnt get a signal at my apartment and was told to pay for it anyway and put the receiver in my closet. Luckily for me I never signed a contract because when i Quit(due to the horrible hours(til midnight every thursday thru monday) and pay(they shorted me every month)) i told them to cancel my "services" and account because i shouldnt have had one. they said okay, and said i can keep the receiver because it was a "cheap box"....turns out they never cancelled my account and were trying to charge hundreds of dollars for services and i've never even had a satellite dish. Charlie can go **** himself, everyone will have AT&T and Verizon Fiberoptic Cable soon.

Dish lied to me the very first day we got their services. We got the 24.99 packages and when asked about specific channels said we had them. When he left found out we didn't we could not stop our contract even though it was only a day. Then we went to 54.99 which was the cost of the channels we thought we had. Now not even six months into contract it is now 71.00We were suppose to be locked in yeah right I was rudley told to read my contract that they can change prices when ever they want. I call this misrepresentation or out and out lie. I'm going to try corporate and see what they say but I too will make sure people know that they will rip you off. I'm also going to report to the FCC.

I have nothing but problems with my dish network since I had it installed three months ago. Four times I have had complete signal loss. Last time was tonight. Friday evening. Talked with people for over 1hr to find out a tech will have to come out but not until monday. Talked with supervisor and she was very very rude and would not credit my account for time that I will not be getting. Then she hung up on me. I would like to have a number of someone at headquarters so that I can discuss this matter. Really disappointed in Dish Network. Agree with everyone above.

" WARNING: DISH NETWORK SPEAKS WITH FORKED TOUNGUES AND FALSE ADVERTISING" Lied to by Dish Network. Have not had TV for 5 years. Decided to go with Dish. Bought the advertised plan of 24.99 for the first 12 months with 2 year agreement. Have only had it for 3 months and was notified of a $5 increase effective February 2011. Contacted customer service and was told that they can raise fees anytime. I told them of the 12 month agreement and said I had their flyer in front of me that ordered their service off from. I was told that that was only an advertisement and did not mean anything. They stated that the new price would be good till 2013. I asked them as to how I could believe them on that when they have already lied to me on my current subscription. I also got the same response from a supervisor and also the loyalty department. I informed them that this was a very unprofessional way to run a business and also not a way to treat a customer. They appeared to not be concerned. They cited price increases, however the increase notice did not increase the fees of all plans. Again warning to all. will be contacted my Attorney General office and also attempt to place an editorial in local papers to address their misleading and outright false advertising.

Sorry but the services have been poor everytime I try and contact a supervisor. So now I have to bring a few things to the corporate attention. I have been tryn my best to keep my service with dish network, but everytime I have an issue with the services, theres never no one to help me. I need to contact the corporate office asap so that i can continue my service. I need to explain issues Iv'e had so I can get on with my service with you guys. When I ask the supervisor if I could call back and speak with someone else because he said he wasn't going to put me through, he told me he was going to make a note on my account to make sure dont no one else help me. Please send me the phone number and address. thanks for your time.

For the second week, we have been unable to watch the NFL play offs on FOX because dish network has been unable to react a contract dispute. Dish Network is alleging that the local affliates are demanding an increase of 730% to allow dish network to provide local programming. I was told that I cannot cancel my contract. At the end of my contract I will never subscribe to dish network again. I will tell everyone I know of my experience and hopefully they will never become dish network customers.