Dish Network Corporation Corporate Office & Headquarters

Up until 3 weeks ago hasd no comlaint on dish - have had it for 4 years - I upgraded to the hopper - the hopper system is very expensive and is GARBAGE..... it has not worked the whole time I have had it had 4 techs try to repair it - they leave say it is repaired and I turn on the bedroom tvs - they don't work .. You would think for a $200 installation charge - they could get it right.. All I am requesting is my old service back and they won't give me what I had - I have no issue for paying for what I had with an additional receiver - but they won;t let me have it .. so keep paying your bills because their customer service lacks integrity and all they are our for is the money you pay - they don't care about you at all - bet when they go home at night they have cable - oh that is because they DON'T have dish - bet they all have something else..

I recently moved from clevend, tx to royse city, tx. Dish wanted to charge me $100 for a moving fee, like i didn't have enough movibg expense as itwas. They dropped it to $50, because i said that was rediculous. I was trying to get my service Restarted, but i wanted to get a dvr box. They tried to charge me $450 for the box, because i was Late on my bill, even tho im paid up at this point. The supv, paul,LF6, gets on the phone, accusing me of yelling at his coworkers, tells me unless im willing to biy the box, this is all the service im gonna get. Take note.. im sitting in a loud running big truck, as i was trying to get this done. I may talk loud because of the truck, but i wasn't yelling at the two young ladies that answered the phone. The policies of dish and theiir customer service SUCKS!!! I wouldn't recomend them to a fly. REMEMBER... WE ARE THE CUSTOMERS!! I will find another satellite co very soon.

TIRED OF BEING LIED TO AND RIPPED OFF BY DISH? CALL TO FILE A NEW CLASS ACTION SUIT WITH A WINNER. HINT: IF YOU WERE BILLED A PRICE INCREASE IN FEB. 2011, YOU MAY HAVE BENEFITS COMING. IF NOT, DISH DISCRIMINATES AGAINST PAY AS YOU GO CUSTOMERS, ADDS ARBITRARY FEES, AND CONTINUES TO LIE ABOUT PROMOTIONS. FOR EVALUATION OF YOUR PERSONAL CLASS ACTION CIRCUMSTANCES CALL: 1-877-289-4307.

dish has terrible customer service!-I would not reccomend them

Do not sign up with Dish!!!!!!!!!!!!!!!!!!!!! Customer service is sooo incompontant! I moved and they transfered my service over and I bought a reciever to put in the kitchen, they lady at customer service said thier were no extra fees if I bought the receiver. Boy was she wrong!!! she lied and thier are fees. So since May I have been trying to get shipping labels to ship the stupid thing back! Every person I talk to says its IN THE MAIL! NOOOO its not. Then he said UPS is shippingg it....haha, UPS said they have a tracking number but dish didn't send out the labels!!! I am soooooo sick of them!!!

I spoke with Customer Service Rep, Binnie, and operator #P14. After explaining my issue to him, of which he was helpful, I did request to speak with a Manager. The person that he transferred me to answered the phone as a Supervisor. I explained that I had asked to speak with a Manager. The “Supervisor” said,” I am a “Manager” they just give us titles of “Supervisor.” I explained my issue…Hard drive on DVR is dead, we waited several days for replacement, we had no TV because of this, rep wanted to provide free HBO, couple of channels and Blockbuster pass to make up for this. I explained that the DVR recorded shows etc, over 200 saved is what my concern is not getting any free channels, etc. The “Supervisor” says to me,” Mam you are being fucking ridiculous.” I said,” Excuse me…What is your name.” She said,” I am not telling you my fucking name. You are a bitch.” I said,” Are you fucking serious.” She said,” Yeah I am fucking serious.” The “Supervisor” hung up on me at that point. Please retrieve that recorded call and listen to it, I was not yelling, out of line, saying terrible words, said one word in response to her comment while cursing at me however bottom line is, I am a customer , and your employees treat customers like this. I am actually speechless for the first time. I’d like this addressed and I’d like the status on this and how this will be handled with me as the customer too. AND LAST POINT TO YOUR FIRM….MY 13 YEAR OLD AND 10 YEAR OLD HEARD THIS EMPLOYEE THAT REPRESENTS A COMPANY CURSING AT ME…I see that your company trains very well and is “Family oriented.” 06.09.12 Time of call approx: 7:33 p.m. EST

Terrible satellite company. Service goes out when it is just thinking about raining. They change plans, rates, terms, and anything else they can think of whenever they feele like. Totally in just for the money. Do no know the meaning of customer service. Definitely do not respect long time customers. Basically they just don't care about their customers. Don't walk, run away!

Bad Coustomer service is vary bad I do not recommend to any one

Signed up for deal and year later they changed it to another deal. Nothing in my contract stated that it was only good for a year and was not told on the phone it would increase. jumped from $41 to $74. Have it on my RV and was told I could pause for the winter (6) months for $5 a month. They did that but at the end of 6 months they reactived and sent me a bill for $134. Big jump from $41 and when I called they could have cared less. Same thing happened to my daughter. I have been with DISH for around 15 years, now with two accounts and if they don't fix this will become a loyal customer elsewhere.

I have been with dish for over three years. This month i did not receive a bill so i sent a. Payment anyway. I called the 800 number to inform them and was told that my service wouldbe ok. I get up this morning and it was shut off. I called them and was told there was nothing they could do about it. So i asked for a floor manager and got Johnathan id number T2E and was told he could not help me. I asked him for a corporate number and was told there was not one. I told him i'll find one he informed me there was not one i could call. When i got off the phone with him it took me not three minutes to find one on bing after being told by him there was no such number. My service is back on now but i im looking into another cable service. AND THAT'S NO LIE.

Seriously. Dish is less than competent and does not care if they lose customers or not. 11 year customer paying out $135.00 to $150.00 a month (do the math) and these jokers could care less about losing this amount of money. Thankfully, with the attitude these idiots have, they will soon be scrounging for new customers. A word of advice to potential subscribers...SHOP ELSEWHERE. Dish has not loyalty structure. If your service is out, tough luck. "we'll get to you in a week or so". They'll hang up on you. They offer a half-ass digital signal that if the breeze blows or there is a mist in the air, no signal. What a joke. Thankfully this is a month to month situation so they are now CANCELLED. Adios Amigos. So long. The headaches end today. Going to buy a digital antenna and not deal with corporate giants that are stomping all over the customers.

I have been a dish network subscriber for over 10 years. For 10 years I have had error 002 as my favorite screen. they have sent every person on their payroll out as a "Dish Network Expert" Still no resolution. I am presently in communication with otrher suppliers gtryhing to decide if any of them are relkiable, I have found that Dish is not.

Dish SUCKS !!!!!!! They do not want to hear what you have to say.. THey do not care... They say one thing and do another !!!!

-0 Is my rating to this poor excuse of a "company". I never even got the opportunity to experience what their company had to offer as far as servicing. I called on 4/18/12 had a service request put in as a "new" customer. I was offered $50 off for being referred. I called to give them my certificate # only to have my order deleted by their great representative Ashley. My call was transferred to "The Executive Resolution Team" and what a joke that was. I then talked to 3 more reps. in that department. Needless to say my new services set up was done 3 times mind you they check your credit each time in addition they put a hold on my credit card 3 times and charged it a total of 5 times without my knowledge or consent. On 4/20/12 I called just to make sure everything was good to go for Saturday my installation date to come and find out that my service request was once again deleted by yet another executive resolution rep. Who had the audacity to tell me not only did they not set up my service but the 5 charges on my credit card was my problem. Andres Matas did not stop there he went on to ask me to give them another chance and go thru the 1 hour long set up again. At this point I realized that I would be signing a 2 year contract with these people. I immediately terminated my call. Stay away from DISH NETWORK . You clearly get what you pay for with them.

If there were less stars I would have chose that. For 6 months I have had Dish and it has never worked correctly. We have had 4 techs come out to resolve the issue and it may work for 30 minutes but after that we are right back to square one. For $100 we can have another tech come out and try to fix it again! They lie about pricing and channels and their service is probably the worst we have ever dealt with, no wonder they make you sign a contract, then your really screwed and they know it!!! Do not get this service no matter what!!

About a year ago we switched from the higher $$ package to the lowest one....mainly because we don't watch that much TV, were interested in mostly local channels, and thought to save money. Since that change we keep losing the signal. We mostly rode it out until the Jan 2012 super bowl. From the moment the game came on we had no signal. We called and were on the phone for the entire game. Needless to say we were upset. At that time they told us they would send out a technician. He did come....found good signal strength at both the dish and the receiver. Claims that some plugs were not good and replaced them. Yes, the problem continued. Then we got the next monthly bill only to find a new service policy fee charge on it. We called and told them that it was an unauthorized charge, to remove it. They did. Next month we got a bill with the tax on it for the unauthorized charge. After another phone call, that too was removed. Now flash forward to the 2012 Masters Tournament this past Easter weekend. Yep, coverage was constantly being interrupted. But wait...we discovered that the TV in our bedroom still had the signal. Wow....so we were on the phone Sunday for another several hours. Upshot of that was that nothing was fixed. Last night we were watching local TV and it started going out again. Yep, still had a signal on the TV in the bedroom. Another phone call....and another phone call...now they want to send another tech out to check it...but we will be charged for it. Light bulb went on. Apparently when the tech came out in January someone took it upon themselves to "authorize" the service insurance to cover his trip out. When it was suggested last night that we take out the insurance so a tech could come out, we told them no. We are not going to try to play games like that. We told the person that this is their equipment, we don't own it, therefor you should maintain it. Ah, to no avail. We feel that since we have moved to the "cheap rate" you have moved us to the lower end of the satellite spectrum where getting a signal is iffy at best. But no one can answer why we are only getting the signal on the bedroom TV and not in the living room. Where are you Joe Clayton? What happened to customer service...from being unable to understand your service rep in the Phillipines to having to get transferred to Tulsa and then to Texas? And then to get no customer help at all unless we pay for it. Not sure just what we will do at this point. Perhaps mail to Joe Clayton, Chuck Ergen, the FCC, what? Wish your ratings went below the simple POOR.....

I have been dealing with being over charged for the past 6 months. I upped my package and was told that I wouldn't be charge for a prorate. But I have just gotten 212.34 taken out of my account and was told the bill would be 104.93 plus taxes added.I spoke to op-F92, Derek and after the surve I called again and spoke to Peter. Nothing has been resolved on my bill. I need someone to call me from the corporate office. I will not have more money taken out of my account than what I was told. I stayed on line with a supervisor for 1 hour and she went thru my bill and had knocked off the prorate charges due to being overcharged I thought until I got my bill this month. The Bill is under Jackie Hodges. I look forward to hearing from some one on this matter. I didn't go thru the class action law suit due to the fact that this was suppose to be taken care of. Sincerely, Shirley Hodges

I have never experienced such poor customer service when trying to resolve a billing issue. I have an $11.19 credit due and in chating online to find out why I have not received this credit, I get a person who gives me contradictory answers and does not know what they are talking about. When my 2 year contract is up I am cancelling Dish due to their extremely poor customer service.

I have such a bad experience with dish.Its so damn stupid that it takes an hour long to get connected to someone personally and on the top of that when im in the middel of explaining my problem the phone disconnects and no one calls back .The customerservice agent i got connected to was so stupid she messed the time i told her to schedule the teck to come home and check my equipment.when i get a call to confirm the appoinment a day prior i here an wrong time i called the customer service again and told the agent to connect to the supervisor and no one can fix the problem he says he cannot send some on the time i told them to come i told the supervisor to connect me to his manager was not again of no use finally i have to take a day off from work and wait for someone who can fix this problem created by one of your employee.no solution just suggestions its a humen error customer have to bare it at there cost.Thank you dish.

Do not get dish...their subcontrctor was unprofessional, his truck looked like Sanford and Son, didn't have the proper tools, gouged one of my new cabinets during installation. I cannot get resolution to the issue with their Corporate Damages Department. They have basically said not their issue and deferring to the local market who want to sweep the incident under the carpet. I am not a fan of Direct TV, but Dish TV is 1000 times worse.....I am almost willing to pay the cancellation fee to stop their service.