Dillards Corporate Office & Headquarters

Dillards has terrible customer service. I tried returning a Christmas gift that was just a few days after their 90 day return policy (one that I was not aware of). The manager came over to look into the matter since the sales associate could not access the information herself. The manager was snippy and offered me a gift card (which would of been fine by me) only the gift card she claimed would be for a much reduced price. Blah Blab Blah. The item I was returning was an UGG item. They don't lose their value and almost never go on sale. And since the manager could clearly see in her computer that the item I was returning was paid for by the full price, why would she offer me a reduced price? Now I ask you.. in a world in which higher end retail stores exist and with much better customer service and very generous return policies i.e. Nordstrom's, zappos.com, etc. Why would Dillards treat a customer like this? At the very least the manager could of come up with a better solution or at least been more apologetic. I have been a customer at Dillards for over 10 yrs. I am contacting a district manager and if this issue is not resolved in my favor I am canceling my Dillards credit card. Since it's obvious to me that dillards does not care about their customers then I in return won't care to give them my business! Norstrom's is better anyway! Peace!

I attended a cosmetic night november 13th. 2010 at the Dillards Store in Midland Texas. it was called scentional night. I bought 7 cards at 35.00 a pop. I got 5 entries for each card. I traveled 200 miles to attend. when I got there my ex step daughter who was working there was told by upper management that I was not allowed to drop my ballets in the boxes for prizes. I had to drop mine in the employee drawning box. I am not a employee, and there never was a employee drawing box. I was defrauded by the Midland Dillards store. What dishonest upper management, will never shop there again. Does Dillards care? call me corporate 575-706-1604. I will post again later. bet I never get a call

I have been shopping at Dillards for 20 years . I have to drive 200 miles but Dillards is my favorite store. I have been pleased with all of my many transactions. Most sales persons are very nice I look forward to every visit.

Dillard’s has a major culture problem and they treat their employees like dirt. They do not even have a Human Resources Department... First of all they hardly ever promote from within and would rather hire young inexperienced college grads that are inexpensive and will follow orders. The benefits seem decent but this is a ploy to lure young prospective managers who are expected to squeeze the most from their subordinates effectively stomping on them until they quit. Basically this company has a revolving door across all levels except senior management. The people who are at the bottom often last the longest but will eventually burn out and quit or get fired for some obscure reason. They also give bogus vacation hours. You must you must provide 6 weeks notice for vacation and is limited to a few select weeks of the year. Vacations are never allowed during the Holidays. Furthermore if a smart employee decides to put in a formal 2-week notice then it is customary for Dillard’s management to "let go" of that employee before the 2 week period is expired thus stripping them of their imaginary vacation time. This is often "vacation" hours that are earned for working countless overtime hours during the holidays. Keep in mind that this is a company that starts Christmas sales a month before Halloween. Speaking of sales they run misleading advertisements in the paper. Simply put: they do not have a store wide sale for Black Friday. All of their "sales" are existing sales from the weeks before. The only time they have a true sale is New Years day. This company is more concerned with sales numbers than the well-being of their employees. The environment is cut-throat, stressful, and extremely shady. Please do not support a company that is so poorly run.

I am a regular customer at Dillard's and I received the worst service I've ever had at the Dillard's in the Cool Springs Galleria in Franklin, TN. The woman works in Men's shoes and she was extremely rude to me. I will never shop in that store again. I am appalled that such a lovely store would hire such a terrible employee. Her name was Ghata. I am never going to refer anyone to the Men's Shoe Department.

I went to Dillards the last two days in the St.Johns Town Center of Jacksonville, FL. For each visit I made ,which takes me about 45 minutes to drive to being that I live in a SE Georgia near by Military town, I was treated so rude and disrespectful, and Im really not one to complain or get mad, but I will no longer waste my time or money on making the drive. I first went to the Estee Lauder counter and was completely ignored by one of the girls. And then a man walked by and she offered to help him and his wife. I asked her about the gift set offered and she said "you have to spend money here to get it sweety." But she said it in a very condesending way, which was very unprofessional. I also went to the jewelry counter to purchase a watch for my husband to wear while he's deployed overseas, something nice, and durable. When I asked to see a swiss army watch the lady said to me "Thats expensive" I just ignored her and asked about the material of the watch and she said, "This is expensive, see look at the price its over $500" I NEVER asked for the price, and I told her this is what my husband likes, and She put the watch away like I wasn't going to buy it, or couldn't afford it and told me "TOO BAD" I was so mad I left! And I guess I will have to buy that watch elsewhere considering "I can't afford" So disappointed in the service of the two women at this particular location. I seriously felt like Julie Roberts in Pretty Woman except I was dressed in my church clothes not in a mini skirt. BIG MISTAKE! BIG!

I have shopped very rarely at Dillards since they bought out Castner Knott. I was a huge fan of Castner Knott but Dillards doesn't have the sales that Castner Knott had. I closed my charge account when they changed names. The one in Decatur, AL is closing its doors and that doesn't surprise me. You can find a similar item at another store and it will be on sale but Dillards will still have the full price on it. Maybe if they tried some really good sales and were more competitive it would have saved nearly 100 employees their jobs. I do like the hair salon and my hair stylist.

WHY DO YOU HIRE PEOPLE THAT THINK JUST BECAUSE YOU ARE BLACK YOU NEED TO BE WATCHED OR EVEN INGORED? I LIVE IN THE LITTLE ROCK ARKANSAS AREA AND EVERYTIME I VISITED YOUR STORE I GET TREATED BADLY AND THAT IS WHY A LOT OF BLACK PEOPLE DO NOT VISIT YOUR STORE.

Dillard's just lost a very good customer, me. I asked for a price adjustment on a dress I paid full amount for on Sunday ($129) and was marked down on Monday ($79.60). Since they wouldn't give me the adjustment I returned the dress, went home and got another $400 worth of merchandise I had not worn and returned it. They have the worst customer service of any store I have ever shopped.

You advertised that the new years day sale would open the at 9am, in Hurst, Texas. There were several of us in Hurst, Texas that were looking forward to the sale to purchasing one of the purses that were going on sale that day. We arrived at 10 min to 9am to get in line for the doors opening. When we arrived the store was open and all of the purses were gone. We have all been long time customers of Dillards and raised our children shopping there. The rumor around town is that some come in and buy many of the purses to sell on their websites, which is okay if we all get the same opportunity to purchase at the same time and the fact the doors were opened early enough for them to get in and purchase all of the purses and be gone before the actual advertised time to open the doors, does not make your store look like you value your customers or even have any respect for them. We would really like to know why this was done and have you even looked into it, it could be that somone's actions were suspect and a deal was made. No one at the store can give a reason why it was done. We would like to know who put out the word to those that came in and purchsed all of the bags before the store was even scheduled to open and them ran out. We are waiting for your response before we decide how it will affect our future purchasing at Dillards, everytime we shop there, this event weighs heavy and comes to mind and the disregard you have demonstrated to all of you long time customers. I am looking forward to your response or see if you are concerned about the result of this event on your relationship with you Hurst, Texas customers. I can assure you everyone there that day is concerned by it.

Clothing for young girls has deteriorated radically in the last 15 years until there is little that is decent or tasteful left. Why do you not buy dresses with sleeves? It's 15 degrees here. Not to mention that all of my students are orthodox and must cover their elbows. Please order dresses with SLEEVES! They can't be found anywhere.Why not? It's bad enough that you USE children to make them. At least order something with some actual material at the top.

I know lots of people are really upset at the Dillards Jan 1st 50% off sale online.... of all days to have technical problems... yeah right... like right after midnight the website was up and running.... no sale prices to be seen!!! I tried for hours to order something... no luck..website down... I finally got an answer to an email I was able to get through to them.... saying they are sorry but trying to fix the problem... I actually think Dillards scammed lots of people on this online sale... they should honor the sale prices one more day to be able to keep customers like myself.. I will not buy from them ever again...

I have shopped at Dillards in NM for as long as I can remember but will never shop there again. The competition between salespeople makes for an unpleasant and deceitful experience - recently, when I asked a salesperson if certain sales items would be further marked down on the next sale, I was told that there would be no further discounts. 3 days later, all items were an additional 50% off. When I confronted the salesperson, it was obvious that she knew about the impending additional mark downs. I have had this experience in several departments and witnessed employees arguing about who will get credit for a sale. I have been disregarded by salespeople who assess that I will not help them make their numbers. I understand them not doing price adjustments - the nature of sale items is to clear out unsold inventory - but being lied to for a sale? Department and store managers do not take care of customers. I can no longer put up with the negative attitude I encounter from this competition for sales and will take my significant business to Nordstrom and Belk where honesty, integrity, and customer service still mean something. Dillards will eventually suffer from it's dishonesty and disregard of customers.

The morning after Christmas I ordered two Byer's Choice items online. An hour later I called a friend who ordered the same items. On Monday evening I received an email stating that the demand for the items was so great that they were now out of stock and my order was cancelled. The friend who ordered AN HOUR AFTER I DID did not have her order cancelled. Clearly this operation does not know how to handle online orders. I suspect they fill the orders in alphabetical order and not in the order they are received. Pisses me off as I could have gone out and secured the items that day locally. Since I assumed I would be receiving them from Dillards, I did not, and now I don't have them and can't obtain them. I will definitely not be shopping at this store, ever again, terrible customer service.

i bought a watch from dillards (Skagen) paid full price and when i saw it went on sale they refused to make an adjustment! we shall see dillards, it's me or you!

WHO ARE YOU HIRING IN LADIES COSMETICS ?. My wife and I visited your Willow Bend store in Plano TX today. The experience was something you read about but can't beleive it is happening to you. My wife was looking to purchase a gucci gift set. The sales person did acknowledge her and began to assist with the selection. Another assocaite called her for help and she never came back or even had the concern or compassion pass us off to a differnt assocaite. I ask the assocaite who was eagerly engaged with the other customer are you going to come back over but she was more engage in helping the customer that she felt needed more attetnion. My wife ask to speak to the store manager and this very nice lady came down and listen to her complaint. I really did not like the sale person approach as if the other customer were more important than my wife. I will never shop at that store or maybe any Dillard's . This will leave a bad feeling with me for a while and I plan to file a complaint with the local BBB first thing in the morining.who you hire and who represents your store with "good quality customer service" and care!!! Goes a long way even if you are a billion dollar coporation. Merry Christmas...

The management in Winston Salem, NC has been nonresponsive to complaints from customers and employees. I witnessed how their employees are treated which demonstrated an unhealthy environment and a place undesired to shop. I believe that from the District Manager to the Sales Manager, there is a disconnect to the customers and the employees that make the day to day encounters and make the company look good. This has certainly changed my perception and my choice of store to spend my money that does not appreciate how the whole experience from start to finish creates. They will never have to worry about making a profit off of me again.

Will never shop at Dillard's AGAIN!!!!!!!!! Dillards at the Perimeter Mall in Atlanta. I was falsely accused of writing a bad check. The clerk treated me as if I were a common criminal. When I told her to input my information again because there was no way my check was denied, she hesitated and then ran it through a second time. When it CLEARED, she said, "Oh, I probably put in the wrong numbers" (with no apology). Not to mention after she all but shouted "This check is denied" so loud that the customers around us focused their eyes on me. To make matters worse, she then lied and said she could not print me a receipt. She then said she would have to call management. All in all, I waited while this lady disapeared for 15 minutes only to come back with a piece of 8x10 paper with a copy of a receipt in the corner. I told her that "I made a real purchase therefore I want a real receipt". She finally printed a receipt from the register, handed me the bag and left me standing there. I walked over to another associate, asked for the manager and explained to her what happened. All she could offer was, "I'm sorry. I truely believe that if I were not African American, purchasing jewerly (costing over $50) and writing a check, this may not have happened....you do the math... NEVER AGAIN!!!

I had gone to your Dillards store in Hammond, LA. There was no help at all on the floor and the people in the back at Customer Service was more interested in looking at the police officer than helping. I will never shop there again and i will let everyone i know not to shop there due to the lack of help on the sales floor.

I have shopped at Dillards now several times. Thinking it will get better! Maybe? The next time?? Wrong!!!! Guess what?? It's always the same old problem. No one in site, bad attitudes, girls standing around chit chatting. Rude, when u ask them for help like your intruding on there conversation! What happen to the "good old days"?? when folks entered a store??!!! When customer's were really a number one priorty! I have also experienced "very poor service" and attitudes and excuses from dept.managers, no help or solution!!! They are insultive on top of that!The I don't care attitude! & a GM that seemed to be non-concerned to even return a call due to a problem a customer encountered in there store *Store -Coolsprings, TN)! Yes, I have experienced more often that I care to!!! It's all so incrediable when you expect folks to come in and open there wallets and spend money in your store! You can take an example from "Macy's", & Belk even more so where I get my best service!!! They always tend to there customers one more thing you might also invest in a customer survey number on receipt to let your consumers know they can either go to this site or call a "800 number" to take a quick survey for that particular store! Now wouldn't that say alot for your corporate office and make a big difference to you as a corporate office and your consumers!!! I would think so. I find it odd that Macy's and Belk are so far ahead in that dept because obviously they care! Money and more profit mean something to them! YOU need to get with it and take a big interest in your training and who you hire and who represents your store with "good quality customer service" and care!!! Your definelty lacking in that dept! Very dissatisfied customer! I will spend my money at your competitors with better customer care! Since Dillard's doesn't seem to get it!