Dillards Corporate Office & Headquarters

I drove to you Cinci store a week ago Friday to do some shopping. I had only a charge with you last spring. I made some purchases and went to use my Dillard's charge when the salesperson told me that I have been denied because I had not used it since June. *I thought that was stranger, but she said I could open another one. I filled out the paperwork and she called and I was told that credit would have to look into it. This seemed even stranger. I put all of my purchases on my Visa and then drove back to Columbus. Last Friday, I get a letter in the mail from some bank that you use to finance your accounts. They said that I was turned down because I already had an open account and it was illegal to try and open two accounts. I did not want to open another account in the first place. I only wanted the one that I opened in June and after driving all that way from Columbus to shop at your store and then not be permitted to charge, I was very upset. So upset now, that the boots and shoes that I bought and other things are going to be returned to you and a credit can be issued on my Visa. I assure you that my credit is over 825 which I am told is excellent. I have a substantial income and I cannot understand what the problem is with your accounts.

I called this morning to the Tulsa,Oklahoma Promenade dillards store this morning and spoke with Sandy in the casual womens dept. The service that I received was excellent. She went out on the floor to look for the item that I wanted and answered several questions for me. I was so pleased with my service. Thanks Sandy. She transferred me to the Women's Dept. plus size where I was looking for a blouse. The associate in that department was really nice to me also. I am so thankful to shop by phone and get such nice associates to assist me.

read the ad in the Palm Beach Florida Post (Nov 11) (Veterans Day Sale)...70% Off the following: LADIES SPORTSWEAR...LADIES DRESSES...JUNIORS SPORTSWEAR...JUNIORS DRESSES...GIRLS SPORTSWEAR...BOYS SPORTSWEAR...BEDDING..tHE CAPTION ABOVE READ, (TO HONOR THOSE WHO HAVE SERVED AND SACRIFICED FOR OUR COUNTRY AND FREEDOM. I know there were many women who served, and they deserve respect and admiration...but what about the men? To be fair , there were three out of eight items for men at the bottom of the page. Does anybody from corporate read their ads?

I bought a pair of men's slippers online, I called Dillard's online department and specifically asked for a size verification before ordering. Well, your size verification was wrong and now I have merchandise that I paid for to be shipped here that is unacceptable. Furthermore, I am incapable of driving or taking public transportation to exchange this item at the store. Being that this item was to be a surprise, I really do not want the unusable item sitting here when my husband gets home from work. And because Dillard's doesn't want my business anymore, I just want this crap returned. I am sure that TV's "3 On Your Side" crew would agree with me that Dillard's needs to step up. I should not be charged for the item, it's shipping costs both ways to return it and I am positive that shoppers would be very interested in this story before Black Friday. I personally will no longer be shopping at Dillard's, and I have already started informing my friends, especially the ones like me that have the Dillard's Elite status. Perfect timing for the holiday's. If you value good customer service don't shop at Dillard's. I just hope I don't end up back in the hospital after the more that 4 hours I spent on the phone with Dillard's. The only solution they have is to pick up the slippers tomorrow via Fed Ex and I get to pay for it.

I purchased a skin care product, Clinique in July which "guaranteed" results. At the time of the purchase, the consultant NEVER said there was a time frame. Naturally, you would need to use the product in its entirety to see if there are any results, so I did. Two lousy weeks after the "90" days which they state is the limitation on returns, I went to return the product because they did not yield the results promised. This was "Even Better" clinical dark spot corrector. I have two spots, not THAT dark and I saw no results. I can understand if I was returning a pair of shoes however, the product did not say it need to be returned in 90 days if I did not see results. On the flip side, had I returned it sooner, I would have been told...well, you need to finish it to see results. Now they refuse to charge back my VISA or give me a cash refund; $53.00 for 1 ounce (not cheap). They want to offer a gift card. I do not want a gift card. So here is my issue...after going through THREE so call managers (none of whom are empowered to refund $52), the idiot tells me they have a 90 day return policy. Hello, I know this, but this is not a pair of shoes, this is skin care....who put a time frame on the results? Clinique did not, and certainly the Consultant at the time of counting her commission, did not either! I am taking this to the TOP of Dillard's, to the corporate office because I cannot believe the customer service I received. The so called Manager, Tracy, was so rude, she spoke over me not listening to my logic and even hung the phone up on me. This is Dillard's at Port Charlotte, Florida. I will NEVER step foot in that store again, ever, and mind you, I am a charge customer. Whatever happened to loyalty and customer service? I am an experienced professional, sophisticated mature female. I hate to think about what they do to they less educated customers. Dillard's has the worst customer service I have ever experience. Apparently, the title "manager" can be attained by any idiot employed at Dillard's.

Today, Oct. 23, I went to Dillards at Park Place Mall in Tucson, Arizona Had to purchase some of my Lancome products and hoping to still get the latest promo gift "choose 6 from 11" offer. A cosmetic bag with any six products you choose from an array of 11. The sign with the offer was still on the cosmetic counter, all of the skin cream sample options were gone but a few of the cosmetic were still available. I noticed a second display of the same offer on other side of the counter. A clear box with all the available 11 product samples and bag inside. Asked if I could choose six of those inside the display box, I was told I could, "we didn't notice those were still here" was the comment. I chose the six skin cream samples and proceeded to choose my purchases, approximately $190 dollars worth. At that time the sales assistant advised me that her counter manager would not allow me to choose all the six skin cream sample items because they were for different skin types and I could only have the two for my skin type, she advised to choose something else, which I did not want. I adviced her the display sign said very clearly, "choose six of eleven" no other requirement nor specifications. She would not budge, and said her supervisor was very firm about it, that the gift offer was over and whatever gifts were left was all they had, other customers could also get those skin creams. I told her I was not buying $190.00 dollars worth of Lancome products at Dillard's if I was denied to choose the gift options. They did not seem to care very much about the lost purchase. Left, and, upon further consideration returned to request the counter managers name. She was very defensive and dismissive of me; but did give me her name, business card, Cindi Pearce. She reaffirmed I could not choose more than two skin creams that those were Lancome's gift requirements. My point was and is, if gift requirements and specifications are on the display site for all customers to clearly see, than I will understand. But the two display sites did not have any specifications on gifts, only "choose 6 of 11". Any other argument is false advertisement which I think is against the law. and, a total lack of customer service. I do have a choice, and will go to Macy's to purchase my Lancome products. Carlota Zuzuarregui carlotazuzu@gmail.com

My ninety year old mother loves Dillard's. She shopped in the store in New Orleans before Katrina and now shops in the store here in Ft Worth where she relocated. She simply doesn't give up when she goes shopping and will find a blouse or pair of pants every time she goes in the store. All on sale of course. She likes all the older sales ladies and some of the younger ones as well. When my mother went in the hospital for heart surgery in August, one of her favorite Estee Lauder ladies,Joan Hlavaty, went out of her way to send my mother get well cards sending not one card but many. We think she also went to visit Mom at the rehab hospital. Mom was a little groggy at the time. Although my mom never spent a lot on cosmetics, she is a repeat customer for the few items she uses and believe me she will be looking for Ms. Hlavaty each time she is in Dillards. Way to go!

There is a terrible new Ops Manager at the Auburn Alabama store. He is very unfriendly...just a sour puss to be honest! I know a couple of people who work there and they cannot stand his demeanor with employees and customers. The new Manager is great, however!

Dillards--You've just lost me as a long standing customer, and I belong to a powerful network of women in the Tampa Bay area. We stick together for a common cause and any store who treats customers with such poor service and does not honor pricing, price reductions, or adjustments is just bad business. You've made your agenda clear with your dishonorable business practices, and its certainly not about the customer's best interest. I'll be spreading the word about my last visit and although you may not notice or care about a few--you better be paying attention to the posts. Word of mouth can be your worst nightmare. Macy's is going to run you folks out of business. Its just a matter of time.

I have had a Dillards account since 1991. I got an Equifax report this week and out of 99 months I had one late payment of $10.00 and it was reported on my credit history. I WILL NEVER BUY ANOTHER THING AT A DILLARDS. GOOD CUSTOMERS SHOULD BE TREATED BETTER.

I have been treat poorly at the Dillards in McCain Mall here in Little Rock, Arkansas. Every sales person I have encountered has been extremely rude to me. Today was the last time anyone in a Dillards store will have the opportunity to treat me bad. I am no longer going to shop at any Dillards.

There is no Dillard store in the country that has any men's light weight worsted wool dress pants in tan, in 38w x 29 or 30 l. My local men's department salesman tried to get a pair for me and was unsuccessful.

I was shopping at the Dillards store at the Avenues in Jacksonville Fl. this past Sunday 8/29/10. I saw a shirt I liked which was marked down, I also noticed several signs throughout the department which indicated 40% off the lowest reduced price. I saw a salesperson and he asked if he could be of assistance and I said no thankyou, I informed him I would just be purchasing a few selected shirts at the 40% off price. He informed me the sale ended the prior day, but would call a manager and since all the signs were not taken down, she could honor the sale price. I showed him the location of the other 40% signs I had saw and waited on the manager to give an OK on the price. When she arrived I was told she would not honor the sales price, she said Saturday night was hectic and apparently the associates failed to remove all the sale signs. I do alot of shopping at that store and was disappointed a store manager would put one discounted sale price above a long time loyal customer. I was simply asking for the sale price that was valid 15 hours prior on my two selected shirts. I was not aware of the sale dates had expired. I am not sure how your managers are trained to handle the situation, but I would think this one didnt handle it correctly. She needs some more training. Several onlooking customers agreed.

I went to Dillards and bought four womans clothing items. One of the itmes went down in price when I went to return one of the blouses. I was told I could get a price adjustment by one salesperson and then the other said she could not do it. If it is within a reasonable amount of time why not provide this service to the customer? It feel like every time I shop there it is all about the store and not the customer. WIth two stores of my own I understand customer service. This has not been my experience at Dillards and I will pass this on to the shoppers that come into my store. Simple fair consistent treatment could have made all the difference.

This morning 8/12/2010 and ad was in the American Statesman newspaper in Austin, TX. advertising Mens Dress Shirts- $29.99 Orig.$49.00-$79.00. My husband went to the Dillards at the Arboretum to purchase 2 of the shirts advertised. He talked to 3 different salesmen and non of them knew what he was talking about. When he told them about the ad (whech he did not take with him) one of the men said " he doesn't take the paper" so then my husband ask for a manager, the salesman went off to find one and never came back. This is the 2nd time we have had a problem in the mens dept. and will NEVER shop there again. I retired after 20 years from a well know retail store and we would never treat a customer like that. We were ALWAYS informed and had copies of all ads that were either coming out and in progress and the ads were posted around the store. These people don't have a clue. Good-By Dillards