Dillards Corporate Office & Headquarters

You have a new store manager at the Carolina Place Mall in Pineville NC. Was trying to exchange and item and had no success with the associate. Went to customer service and manager happened to be there. I was definitely not appreciatetive of his tone with me and the manner in which he addressed the problem. I WILL NEVER SHOP AT DILLARD AGAIN.

Like other reviews I've read on here, I am also annoyed by Dillard's return policies and general customer service. I have been a long time loyal shopper of Saks, Nordstroms and Macy's and I have NEVER had a single issue with returns like I have at Dillard's - Saks even REPLACED a bottlle of Cartier perfume that had been broken on an airplane. I went into Saks asking for the replacement cost to send in claim to TSA and was pleasantly surprised to hear them say they would replace it for me. ($200 value) I completely understand the fact that Dillard's is trying to prevent people from being able to return stolen merchandise or merchandise not even purchased through them to get cash back. However, I dont feel that it should not be done at honest consumers cost! After all, the other department stores have figured out how to have a happy medium, maybe they should take notes. Whatever the case, I sincerely hope that Dillard's gets with the program otherwise I think they could quickly become one of the statistics of the US recession.

Just wanted to let everyone know that Tom a manager at the Wichita Dillards at Town East is Very Helpful and a Great Person! My husband and I rarely agree upon things and we both feel in love with the Ralph Lauren Burgundy Bedding Collection and I got it home and something was wrong with the comforter and when i went back to exchange there were none in Wichita so he got on the phone and hunted down the comforter and even to King size shames for me and had them to me by Christmas!!! What a great Santa he would make:-) Thank you Tom for all your hard work!

Why is it most all other department stores have at least a 60-90 day return policy BUT NOT Diallards??? My daughter bought my Christmas present at Dillards November 27, 2011 (after Thanksgiving Sale) but of course I did not receive the gift until Christmas December 25, 2011. She lives in another town and she and I were not able to get to Dillards to return the jacket until January 9, 2012. GUESS WHAT..... that was beyond the 30 day limit set by DIllards. Do you not know Christmas comes a month after Thanksgiving and unless a person gets up and goes to Dillards the day after Christmas or the next day you miss the return day limit set by Dillards??? Oh daughter was able to give jacket back BUT HAD TO HAVE Dillards gift card rather than refund we wanted. Any more questions about why the Dillards rating is POOR? I cut up my Dillards card years ago and ABSOLUTELY DO NOT SHOP Dillards because of their POOR CUSTOMER SERVICE AND UNACCEPTABLE RETURN POLICY. BELKS is the place to shop at all times and for everything. FRIENDLY employees, REASONABLE return policy, ongoing SALES with GOOD PRICES. Dillards SORRY RETURN POLICY, POOR Sales, and UNFRIENDLY employees....maybe acting like they are treated by the store they work for... I discourage everyone I talk to to avoid Dillards and shop Belks....It is amazing how many people feel the way I do.....I see many 1 star (POOR RATINGS) ON YOUR COMMENT PAGE...WONDER WHY?????????????????????

I shop at Dillard's often and look forward to the New Year's Day Sale event each year. However, I went to the store about noon and found that only after 2 hours of the store's opening, it looked like I was shopping at Ross! Merchandise was everywhere, on the floor, in the aisles, etc. I was shocked. Not only did I not buy anything, but I was surprised by the limited staff. Of course, being a Dillard's near the Mexican border, we are inundated by Mexicali shoppers who hoard every last one of the purses, shoes, linens, Xmas deco. etc. It is too bad that there are no limits set on how much of one item consumers can buy, but the store was thoroughly trashed. Next time, hire more staff to run this sale and keep your store looking like a Dillard's and not a Ross store! You sure gave them some competition.

I have looked forward each year to the Dillards New Years Day sale. The newspaper advertising and the internet state that the stores open at 10:00a. We arrived at the Casa Grande, AZ store at 9:30a and customers were walking out of the store with their purchases. I asked one of the associates when they opened the doors and was told they opened at 9:15a. I complained to the store manager and was told that because there was a line of folks waiting that they opened early. I found out later that a friend had called the store the previous day and was told they were going to open at 9:30a. The manager acted as if it was a spur of the moment decision, which is nothing but a "bold face lie"!!!! His associates wouldn't have even been at the store if they planned on a 10:00a opening. It is WRONG to advertise one thing and do another. Is this corporate policy????? I think not!!! I am a Dillards card holder and would love to be contacted in regards to this matter.

I recently purchased a pair of men’s Sperry’s for my 17 year old son with my debit card. My son did not like the Sperry’s so we tried to return them to the Dillard's in Killeen, Texas. The shoe box had the yellow return sticker on it but since I paid with debit they offered him a gift card or to return them to my debit card. I asked to speak with a manager and was told the exact something. I, did not understand how when I paid debit on December 1st 2011 how they would not give him back the cash so he could go somewhere else and try to find a pair of shoes that he liked. I explained that my bank in Alaska takes 3 to 5 days to show a credit which did not matter to Dillard’s. So I decided to try other avenues. I even tried to contact corp. which I had to leave a message. I called my bank when I returned home and I stand corrected as they told me 7 to 10 days. I guess the point I am trying to make is that I will no longer purchase gifts for family and friends from Dillard’s. I will go to Nordstrom’s where they will return the gift with the return sticker where they will return the gift either store credit or cash. It's a shame that Dillard’s does not offer the same customer service.

This rating isn't going to be very fair to the ONE Dillard’s store and its TWO employees that were very courteous and professional to me because I am writing/basing this review on two other stores. Last night to save myself time, I went on Dillard’s website to look for a dress I need for this weekend. I found a couple I really liked and wrote down all the information that would help the sales associate look the dresses up for me in their systems such as the item numbers, manufacturer, color and size I needed. I decided to call the stores first thing this morning thinking the sales associates would not be so busy, burned out and would be refreshed at 10am. I was WRONG. The first store I called in Atlanta was Perimeter Mall. I called the operator was curt, short and cut me off before transferring me. I did not catch her name. The sales associate I spoke with (Michelle) would not look the items up by number because she insisted "she knew their merchandise". This was after she gave me a mini tutorial on the dresses I was looking for were not in the women’s special occasion dress department but in the "Contemporary" dress department. I explained to her that the website was not so detailed. She then suggested that my luck might be better if I shopped online. I didn't feel it was appropriate that she tell me this because I do know that I have the option to shop online. But I prefer to shop in store to avoid returns of incorrectly ordered merchandise. And I also like to save as much time and GAS as possible by calling ahead to stores to see if they have what I'm looking for ahead of time. Michelle was COOLY polite at best... but not as customer friendly as I would expect a sales associate to be. The second Dillard’s I called was Stonecrest in Lithonia. I spoke with Irma who was pleasant but informed me that she was unable to look the items up because "they had not been taught HOW to do that". She said she was only able to look an item up by UPC and SKU number. Finally I struck GOLD and called a Dillard’s whose associates represent the store as IT SHOULD BE REPRESENTED. Dillard’s in ATLANTIC STATION. The operator’s name who answered the store with a VERY kind, warm and upbeat season's greeting's name was KEVIN. He was professional and had just the type of demeanor I look to encounter. He transferred me to YOLANDA in the Contemporary dress department who was equally as professional, nice and willing to help as Kevin had been. If it were not for Kevin and Yolanda, I would most likely have decided to never shop Dillard’s again. And unless the Dillard’s Corporation doesn't mime losing business, customers and money; my suggestion would be that the other stores and their associates receive the same training and adopt the same CUSTOMER FRIENDLY attitudes as the associates that represent the Atlantic Station store location.

Dillards is a horrible store. They are mean and unfair to their employees. Their management is awful. I have no idea why this detestable family hasn't imploded yet and closed their stores.

I am a lifelong customer of Dillard’s, and while shopping at the Inernational store, on Wednesday, December 14th, I had a very unpleasant experience. I walked into the handbag department and encountered a group of Spanish speaking employees, who could barely take a moment from their personal conversation to say “let me know if I can answer any questions.” They immediately went back to their conversation and I was left to help myself. I was extremely insulted and left immediatly. I was able to find what I wanted at Nordstrom’s, where the sales people were courteous and very helpful. They also spoke English. Is this the level of service I can expect from Dillard”s? This is America, our native language is English. The fact that sales people stand around speaking a foreign language while customers are present is insulting to me and something that I find totally unnecessary. If this is what Dillard’s has reduced itself to then I will happily take my money to Nordstrom’s or Niemen Marcus when shopping at International Plaza.

I been working for dillards for 4 and half years in north olmsted ,Ohio store number 367 ,working dept 130 to 139 dresses ..working almost 40 hours a week..for the past year I been threw very tough battle with the dept manager as she is not professional to handle very important matters that goes on, in the dept ...as I adress her many times about the situation that goes on in the dept as I had to take it to the store manager and tell them what is going on ...very sad to say they haven't done or made a change ...as racial remarks has been made towards me ...as i am a Arab American ....could not handle the remarks made towards me by a few employees in my dept ...I have noticed the bullying went on and when I say bullying meaning ...finger pointing in the face ,the yelling in front of the customers toward me calling me names ,as a American born I have never seen so much racial actions towards one person as I have seen ,as of yesterday 12/06/2011...around the time 2 clock in the afternoon I had to walk out of the store quitting my job after a associate raised her voice in front of a paying customer and the dept manager ...I was very embarrassed to the point I left in tears ...as I am not leaving my name for a reason ..but to inform the situation and let the people judge ..

I recently purchased a jacket at Dillard's in Alpharetta, GA. In less than 2 weeks they had it for 30% off, so I went back to see if I could be refunded the difference. Mind you I wasn't looking to return it.I just wanted to be refunded the difference I paid for the coat and the sale price. since it wasn't even 30 days since I bought it. They said there store policy doesn't allow them to do that. I even have the receipt for the jacket and they still won't do it. I have never shopped anywhere before where they won't refund the difference within 30 days of buying something if it goes on sale for a cheaper price. Your employees are rude and very inconsiderate they would not try and help me one bit. No wonder u never have any traffic in your store. I own my own retail business and the number 1 thing it comes to when u own a business is customer service. Maybe u should contact me and I can teach u how to run a business because your employees have no idea how to treat customers.

I have shoped in Dillard's on a regular basis for over 20 years. I am finding more difficult to stay in the store more than 30 minutes. Why? Because of the constant and loud "ROAD KILL MUSIC". As with most department stores Dillard's thinks everyone enjoys shopping with a constant irritating sound being forced on customers. Please tone it down and try playing music that customers over 30 years old might enjoy. I am finding shopping HSN and QVC is more pleasing but I miss going shopping in the stores. Now, on a positive note. I received the latest Dillard's Christmas Catalog. I was very impressed when I noticed that your catalog cover page actually said MERRY CHRISTMAS. I have decided that any store that does not acknowledge and express the holidays with MERRY CHRISTMAS instead of Happy Holidays will not get my business.

My husband and I got married November 20,2011 under a beautiful waterfall at a nearby by golf club and we were off to our honeymoon out of the country. Everything was pleasant until my experiences with Dillards Department Stores. I always thought of Dillards as a family friendly business. Dissapointed, we found ourselves when we got back from our honeymoon to find that all of or wedding registy gifts were left at my old address they had on their file that they did not erase and replace with our latest address. My husband and I distintctly remember filling out a change of address form given by a Dillard's sales associate. After speaking with Mario Duran (Operations Manager), he tried his best to help track our packages. Totoalling, an estimated value of $300 and more dollars worth of stolen or undelivered merchandise. I am left in awe at the way I was treated and spoke to by Briana Fuller (sales manager) who keept reiterating "Well, Im sorry ma'am but their is nothing we can do. You gave us your address after the wedding on November 22,2011." My husband and I had received correspondence to our apartment that they say they did not had on file. It doesnt make sense that we are opening correspondance from Dillards before November 20. Dillards is responsible for delivering the wedding registry gifts to the bride and groom at their current address. Dillards is not as organized as you might have thought. Too bad Marialice Gonzalez (Store Manager)could not provide us with standard Dillard's customer service that you pride yourselves on so much. Luckily, our wedding and honeymoon turned out well.

I am very proud to be a teacher in Oklahoma. I enjoy shopping in Dillards at all locations especially in Muskogee, Oklahoma. Over the years I have applauded Dillards for recognizing our hard work by allowing us a discount during the Christmas holiday. However, I recently(2011) was told that the corporate office did away with that discount and would not acknowlege teachers. They do still offer Policeman, and Firefighters and I believe they still deserve it. However, they wear uniforms and teachers do not. Point being we must buy clothing for our jobs. Does this make sense? I guess all teachers need to rethink where to shop for their wardrobes.

I am very disappointed with the Dillards in the Mall of Acadiana in Laffeyatte Louisiana. It was my first time in the Dillards of this mall, I was looking for maternity clothes thinking that the store would have some. Well, I asked a lady that worked there and she rudely said we don't have maternity. Very upset I stormed out of the store wondering why the store does not carry maternity wear. People who shop there do get pregnant and would like to get clothes from there and I was very upset. I will never shop there again for the fact of the rude workers!!

I am writing to complain about store number 994 in colorado springs, colorado. I was forced to quit after the young inexperienced manager in accesories and handbags ran me into the ground. His name is John and he plays favorites with the girls. If your not one of his dark haired favorites you get treated like trash. I was closing everyones drawers and opening them too. I had to do all the mark downs and put away all stock, plus the jewelery stock when I was hired for purses. This was a day in and day out thing. He smokes pot and drinks alcohol on his lunches along with 3 other managers. He would forget what he told me to do, I gave my 110% here and he treated me like dirt too. He changed my schedule all the time and wouldnt listen to anything I had to say. I did a whole floor change for him one night with the Dooneys and Kate Landry. only for his "prodject" to sit for another week. Sales are down because customers dont want to walk around in a mess. Corprate would come and I had "clean up quick" so they wouldnt see his mistakes. I cleaned up the stalk room "quick" for him when the dooney rep came. and I pretty much did everything for him and he gave my dillards app. and sales to a "dark haired favorite" that missed 10 days of work in two weeks. He takes 2-3 hour breaks and leaves early. He was so unprofessional coming to work with blue jeans and t-shirts when we have to dress nice. He doesnt help anyone he doesnt care about the customers. All he cares about is his raise. The day I quit one of the girls who didnt deserve a raise came up to me and asked me to ring up under her number so she could get a raise in two days when I have sat and done her job too for the last 3 months. I wanted to work this job for 10 years+ and they were so rude its unbelievable. I had to fix his mistakes everyday so the upper managment wouldnt fire him. He sleeps with other girls in stock rooms. and hits on all the employees and talks about sexual content on the floor. If you want to keep good employees around store 994 get rid of John from accesories and handbags. Not to mention they pulled me upstairs to say my sales were down, which was incorrect. My qourta cards showed my high sales and I helped each and every customer. I had complements from customers on how nice and helpful I was. He was giving my sales and apps to the other girls and he didnt like me because I told him upfront i was professional and wanted to work. i was here to work for dillards and not to sleep around. Which ironically was the same sinario of the girl whose job i took. Guess I should of listened to her.

My son had to shop for his high school homecoming dance. We previously ventured to Macy’s (at Collin Creek Plano, Texas), because he was looking for a specific Polo (navy – blue) cardigan sweater. Since we could not find the size and specific color at that Macy’s location, the sales person there suggested we try Dillard’s or JC Penney. We went to JC Penney’s and did not find anything. Then we left to go to the men’s department at Dillard’s. We were serviced by a very kind sales assistant, who was a true gentleman (of Ethiopian descent) at the counter upon entry (from the ladies handbags and jewelry counter). My son did not find the cardigan sweater, because you did not have the size at that moment, but he chose your navy - blue cardigan vest sweater. Your sales clerk held on to it while he looked for: jeans, socks and sunglasses (the socks and sunglasses were on the on the other end near the men’s dress shirt and tie area near a female sales assistant named, “Chris”). My son was looking at the socks and noticed he was being spied on and followed by your agent, Chris step-by-step. My son suspected this and went to the sunglass area and of course Chris followed and reprimanded him to not touch or take the sunglasses! What?! Right after your worker decided to exchange words in the store with a teenager, she placed it upon herself to call the security officer (his shirt read “sheriff”) to follow my son. Mind you, my son had NOT taken anything away NOR tried to walk with ANYTHING, but simply asked why he was being followed, automatically profiled and accused by your sales clerk. My son called me over and I asked Chris what was going on and she rudely said to me, “People are not allowed to touch the sunglasses nor try to take them out of the area”. Confused and not to mention angered, I responded, “So you mean to tell me my son cannot try on your sunglasses nor take it over to the sales person that has been assisting him for purchase?” Her response was a very terse, “Well, this is our store policy, I don’t know what he could try to do, but you can’t walk with the sunglasses!” Shocked, I was about to leave, when I turned around (with my son at my side) and said to her, “I will have you know - this young man you’re trying to racially profile has his own credit card to purchase things here, is an honor student, plays for varsity basketball for Berkner high school (for a number of years), is a mentor, a born Catholic and has NEVER given ANY adult, store, school etc … problems NOR has he EVER been profiled the way he has been profiled, by you!” Her response to me was a very very rude shrug of her shoulders with her hands up, “Well, it’s our store policy”. My response was to tell her she was a “racist b***ch”. She then had the officer follow me back to the original counter we were purchasing our clothes. While I was telling the sales agent that was originally helping us, that I did not want to make a purchase (nor have my son spend his money), I had to re-think, because at that moment it was not that kind store clerk’s fault, it was Chris’ fault. While I made my purchase – my son went to try on the Levi’s jeans he needed for the Friday night homecoming game. While I was there purchasing other jeans, I overheard your security guard speaking (and pre-judging as well as defaming my son’s name) aloud to another male sales clerk - about my son!!! As well as why he felt “justified” to follow him! He did not know the boy whose character he was defaming ALOUD had a mother who was standing near and making purchases towards his salary. Sick of it, I turned around I looked him in the face - he shut his mouth, took three steps back and walked over to Chris’ counter and spent more than an hour talking with her about my child! I am TRULY disgusted that my money and my son’s money were spent at Dillard’s. I called your department manager, Ms. Joanne and I appreciated the fact that she recognized Chris’ actions were inappropriate, because her response to me was, “every person that walks into Dillard’s no matter what ethnicity, race or religious background is a potential buyer and must be treated with respect.” She promised she would address this with Chris as well as the security guard and ask other workers who possibly witnessed this incident. She promised to call me Monday, November 7, 2011. But all weekend I was disgusted, thank GOD I went on Macy’s website and found my son’s Polo navy blue cardigan sweater at the Galleria mall in Dallas. We both took back the vest to Dillard’s on Sunday. But he kept the jeans and I kept the jeans I purchased (thank GOD it went towards your nice male clerk’s commission). I did not hear from Ms. Joanne on Monday, so I called her Tuesday afternoon and she apologized for the delay. She said she spoke with everyone involved, including possible witnesses and said that Chris recognized where she was wrong, but the security guard DENIED everything! She said she had a quick talk and training with the workers there. I appreciate the fact that she took the courtesy to talk to everyone and saw that what Chris did was not right - on behalf of my son and myself, I accept Ms. Joanne’s apology. But I NEVER will accept an apology from Chris or the security guard (if they ever offered which was never given to us from them specifically). Why am I writing to you? I am so disappointed that in 2011 grown adults portray silly attitudes, racism and profile others different than them! When will this stop? It starts with us adults to teach our young, it is sad when it is the other way around. Dillard’s is part of a service industry that depends on people regardless of race, creed, religious background etc … I am not asking for anyone to get in trouble nor lose their job, because in this economy WE ALL need our jobs/careers. But what if I was not there with my son? What would have happened? She judged my teen without even finding out who he was as a potential customer – all Chris saw was a tall, young black male and automatically pre-judged him. And that attitude is SAD and disheartening. If this was about commission – that should have been said by her and I would have respected her. I (my family and friends) will NOT be shopping at Dillard’s again. If this can happen to one, what’s to say it can’t happen to another person at your store? My son and I have gone to Louis Vuitton, Tiffany’s, Macy’s, any store at Northpark mall in Dallas, and given the upmost respect whether we were purchasing or just looking. Color was always overlooked. Please train and re-train Chris (and your security guard) about race relations and respect. They are working in an industry where the customer, PEOPLE should be respected. Her attitude Thursday night was outright disgusting not to mention I was embarrassed by her ignorance.

On October 2 2011 I went into Dillards located in the Meadows Mall in Las Vegas, NV where I over heard the cosmetic manager (Ultua) using horriable language on the sales floor; she is a nasty and rude woman and I will never spend any more money in that cosmetic department

For about 20 days, I have been receiving collection calls from GE, who wouldn't tell me who they were collecting for. I would just hang up on them. Tonight I decided to listen to a lip beating and hang on long enough to see what they were talking about. Guess what, it really is Dillards. I just got my last statement to see that I had missed a payment of $23.00. I never got a bill. I sent a check for $100. I think that covers the $23, right? I always send more than the amount due...if you don't you never get it paid off. I have a credit limit of over $4,000 and have never missed a payment to my knowledge. I can not believe one can receive three or four phone calls a day for weeks without someone saying who and what for. Why not just send a bill in the first place? These phones calls treated me like I was a dead dog laying in the middle of the street. A really bad dog that been dead a really long time. When talking with the person, I was asked to make a payment. I told them I had mailed a check. I was told it would cost me $15 to do it over the phone and that this was the only way to stop the phone calls. I explained the payment had already been sent. I was told again, that the calls would continue until the payment was processed. Then I was asked what my records showed as to when the check was mailed. I told them I don't keep records. I know when I wrote the check, but don't know the day and time of when I put it in the mail. It seems one must know the time and day of when you drop it in the mail. What? I tried to explain it was written on Thursday and drop in the mail on Thursday or Friday. This wasn't good enough for them. They tried to get me to give them the $23 plus $15 to get them to stop calling my house. There most be some type of screen they can't move past when it asks you the question to when it was mailed. I asked the girl if I should lie to when the check was mailed. So I said put Friday. It is now a week later. So the mail is slow. No, not necessarily the issue. I was told they might be late posting it to my account. The only solution was again to pay the $23 and the $15 over the phone or the calls would continue until they decided to post the payment to my account. I have spent over $20,000 with Dillards over God knows how long and this $23 dollars is really pissing them off. So after hanging up because I couldn't figure out this whole thing about when it went in the mail, I called Corporate and got a supervisor, someone not with the credit card company, and they hung up on me while I was hunting my account number. I called back, got another supervisor and they hung up on me again. I then called the credit card company and cancelled my account. They wanted to know why. I told them they were harassing me over $23. They said this was okay. They needed the $23 more than they needed me as a customer. I then called corporate back to try to tell someone that the credit card company is crazy and guess what, they hung up on me again. So they can have my $23 dollars and the $35 late fee and the $487 dollars I owe them. I will walk around their stores, not through the store ever again, even if getting back to my car would be closer. I will take my average yearly spend of over $5,000.00 and go elsewhere with my money. I guess they won't miss it in today's economy.