David's Bridal, Inc Corporate Office & Headquarters

I ordered my dress, got it in the mail. Missing the entire Train and has makeup stains! No tags on the dress either. Torrance store was HORRIBLE, Bakersfield was bad but a little better- rude people. I have called corporate TWICE, no calls back. I called the store manager at Bakersfield, no reply yet. Am I just screwed? This is ridiculous. I paid for a new dress and got a dirty old one with missing pieces and no one willing to help.

very frustrated with bridesmaid dress. special ordered it, came in 6 weeks later, about 4 days before the event. was called to come get it. it was pulled out of a box-the black satin dress was covered in dust and horribly wrinkled. i asked for it to be steamed, "well, we don't do that unless you want to pay $25.oo, the wrinkles should just fall out when you hang it. besides if you need to, everyone has a steamer you could use. " well the wrinkles didn't just fall out, nobody i knew had a steamer. had to bring it to a dry cleaners pay $7.00 to steam it, wrinkles didn't come out, had to have it pressed, another 24$ still didn't completely come out. no more time, wore the stupid dress wrinkled. the dress should be ready to wear. had i just bought it off the rack would it not have been steamed? why would I have to pay for it to be steamed when i already paid extra to special order, and had only a few days before the event!?! bad customer service! acted like I was rude for asking for the dress to be wearable.

I purchased my wedding dress at the Altamonte Springs store, I picked out the dresses and the sales lady was more worried about my bridal party filling forms for a credit card than about us making sure the dress colors were correct. I chose Pistachio and Cocoa, but the Pistahio i chose was actually Peridot which is discontinued(WE did not not know that), after i ordered my daughters dress and picked it up totally disappointed wrong color, i had to choose a different green which had to do.I went back and forth trying to order the dresses doing exchanges and the color scheme i chose was 3 clover and 3 cocoa color dresses, the cocoa color could not be here by the wedding date, i have one cocoa dress. The matron and maid of honor have clover, the bridemaid have cocoa!! totally not right how make the the matron and maid stand out the cocoa color dress would be assumed the maid of honor just by the color, going back and forth with the sales people and manager VERY RUDE!!!! I am not the consultant and the sales associates should check and double check. I will not refer Davids Bridal to anyone because i was not offered assistance in locating the cocoa color worldwide search i had to ask about it and call other stores in Florida and in other states. VERY DISATISFIED This diserves no stars!!

The David's Bridal in Madison Heights, Michigan has got to have the rudest employees and managers this side of the mid-west. They have horrible customer service skills! The store is also run down and dirty feeling inside. My problem is this location ordered the wrong bridesmaids dresses for my girls and then they re-ordered the new ones and throughtout the entire process have had the biggest attitudes toward me and treated me very poorly and I wasn't the one who had made the mistake in the first place they were. So now I have to order some more dresses and lets just say I will NOT be going back to that location and I will persuade others to do the same.

My dress was my first to do on my list for the wedding. I ordered it in April for a June arrival. I made all my plans around having my dress in PLENTY of time for my wedding. WELL, when it came time for alterations, the dress was a disaster. There were ink stains on the dress, the beading and lace were falling off and very very poorly done. At the initial fitting, the dress fit PERFECT. I bought EVERYTHING that I was wearing that day. This dress, it had gathers where there were not supposed to be and seemed too big. The lady in alterations informed me that she had not seen this before and was unaware of how to fix it. She called the dress DEFECTIVE. The manager came in and saw the dress while I was having the total bride meltdown. She said there would be a new one ordered ASAP and I had nothing to fear. The manager called two days later informing me that yes the dress had been ordered and I could expect it in by mid to late October. Since then, good luck talking to anyone at the store. The right has NO IDEA what the left is doing. Only ONE employee seems to know me and my dress. The others blow me off and are confused. Here it is the end of October and we can't get anyone to answer the phone when we call. My wedding is next week and I HAVE NO DRESS that I have PAID IN FULL. I have already let my future bride friends know to stay clear of David's Bridal.For all the money we have put into that store you would THINK I would have better service. Telling me not to worry and that it is going to be ok does NOT help the fact that I have NO DRESS and time to get a fitting done is running SLIM. Frustrated is beyond an understatement and I can not cancel being EVERYTHING has already been paid for. Thank you for NOT calling me but ONCE, I call you and you know NOTHING other than, oh I still have not got a responce to my email.... that is NOT what I am wanting to hear. Very disappointed screaming crying bride with NO wedding dress yet!!! Rene' Purchase from David's Bridal, Slidell, Louisiana

On October 18th, myself, my maid of Honor and my junior bridesmaid went to Davids bridal on Flatbush Ave in brooklyn. We were greeted by the gentleman and as I looked up I noticed 3 staff members and one that i focused on tried to hide behind her co-workers immediately my excitement started of looking for my wedding dress started to fizzle down. As i asked for the consultant Celine or Dione she was summons and she was the young lady same one who tried to hide behind to hide.She did not have a professional or kind smile. Her dress attire was even less professional jeans and a jacket more ready to head for the door. I whispered to my maid of honor seems like shes not interested in working with us. She dissapeared for a minute, I again said watch next she will get a personal call. She return only to retrieve a personal call. The gentleman took my measurements and printed the dresses from my favorites on line. She returned and summoned me to wait for her while she retrieved dresses so we all waited at a area we were comfortable. My maid of honor began to ask her questions, this consultant had no knowledge of the products at all. She returned with the dresses the Maid of Honor began to pull dresses as the Consultant, explained to me that she was again going to make a phone call. I was left with no one to tie the dresses, help me with the fitting, no one to ask question to at all. It was suppose to be the best experience ever It was worst. I felt so uncomfortable. The gentleman came over and i heard my maid of honor explain the situation to him. I removed the dress with the help of my junior braids maid and left all 6 dress in the dressing room. I put my clothes on and proceeded to the front of the store the consultant was still on her personal call. She at that point noticed us walking towards the front make no effort to get off the phone to help. I felt as if I were one of the local people of the neighborhood she would have helped me. It made me feel very uncomfortable. The gentlemen asked me to come back and he would help me. My answer to him was I hope she did enjoy her call, I thank him and I don't think I would ever come back to the store or ever refer anyone to this store. I am left without a dress for myself, the flower girls and the bridesmaids. i am so dissapointed she made what was suppose to be a great experience the worse. My wedding is only 4 months away and I still don't have a dress. All because Dione has no customer service skills or i am not the kind of client she wants to service, that's is not the kind of People I think Davids Bridal should have working for them. When I attended the Bridal expo I didn't get that impression from them. cvbe813@aol.com

I bought my dress. They lost my dress. They lied and said I would have it in 2 days. The dress never showed. I was told I was LUCKY that I discovered that they'd lost my dress and that should go buy a new one. They said I could get a refund if I returned the dress I didn't have. I went into a local store and they told me to open a credit card with them ti buy a new dress. I asked for a discount on the only floor model that fit me. She removed the tag before I could see it and told me she'd take $100. off the price. I saw the tag after I paid for it. She only took $50. off. I was to angry to fight it. I asked that they steam it. I came back for it and they claimed it was ready. It had 2 snags in the front, a tack was now loose and it wasn't steamed. An employee said the girl steaming it burned her hand and they bagged it as ready. It wasn't ready. Now I'm stuck with a dress I hate and I refund I might not ever see, on a dress they never shipped out.

I got an email informing me that my dress was in and ready to be picked up. The email said that it was a size 12. I ordered a size fourteen so i was able to make it smaller if need be but that it could fit as is. I went to go pick it up and to inform them that it was not the size I ordered. I walk up to the desk to tell the lady/ manager Sandy that it was the wrong size and that "I am not very happy with that because I ordered it over a month ago and made sure it was the right size." She cut my sentence and said, "Don’t get snappy with me. It’s early and we just started. I know I can fix it." Another lady went to go get my dress from the back, I tried it on, and it fit for the most part, just needed a few adjustments. Minutes later Sandy came to my changing room and said "See I told you, looks fine" with an attitude and walked away. I had to pay 92 dollars for the alterations that shouldn’t have been needed in the first place if they just listened to me and got the dress size correctly. The other ladies that were there to help me with my dress were very accommodating and helpful. I thank them, BUT I think the manager needs an attitude adjustment. Now because of this, I won't get my dress until 7 days before my wedding. Hope it doesn't need more alterations.. This all happened at the TX Hurst location.

I made an appt. For oct 1st at the woodbridge store to find my bridal gown. A woman working there got me a dressing room and told me i could pick some dresses and start trying them on. I started trying on dresses and didnt see the woman helping me anymore so my mom and one of my bridesmaids were helping me tie the backs and finding me different gowns to try. I had narrowed down my selwction to 3 dresses and i went to look one more time before i tried on the 3 again to make my selection and the woman came back and told me if i wanted to try on any more she was going to put my other ones back. She told me if i wanted to try them on again then i cant look at any more. So i went back to try on my three for the last time and another woman came over and started to tell me that i should have obly trued on 5 dresses and that i looked tired and pretty much was telling me all these reasons i needed to leave. She then went into my dressing room and was trying to rush me into a decision and started to take my dresses back ( the 3 i had narrowed it down to) and said i need to make a decision. They were very rude and trying to rush me out of the store. Im not sure why because no one was helping me anyway. I found the dresses and hung them back up and put them away myself because no one was there to help. It was a horrible experience and everyone was very rude. Im not sure how anyone can decide on their wedding dress after only 5 dresses and in a one hour time slot. These rules were not told to me beforehand. I thought this was going to be one of the most exciting parts of planning my wedding but it turned out to be one of the worst. And i was never able to make my selection before being pretty much rushed out of the store.

Absolutely hate the experience I have had at David's Bridal in Columbia, SC. I put my dress on layaway in the Columbia office and when I went to cancel it they informed me that they will only issue a store credit and no refunds. Well, I informed them that I found another dress and will not be utilizing their store and they Manager just shrugged her shoulders and said its store policy. So I asked for the policy in writing. She then made a photo copy and attempted to circle the area that states store credit issued while marking through the line above and below that line in a dark black permanent marker. Well when I got home and was able to sit down and view the paper issued to me, I was able to see the line that was marked out and the policy clearly stated that "all store initiated cancellations" would be issued in a store credit. At that time I called her back to inform her of this information and to advise her that the policy states nothing about a customer initiated cancellation. She then told me that according to her corporate director it can only be issued in a store credit. I then advised her to cancel it per my request and issue the store credit to avoid it miraculously becoming a store initiated cancellation the following day. I am currently in the process of trying to reach the corporate office and if need be I will seek legal advice per this "CONTRACT/STORE POLICY." I am so disgusted!!!!

This company and their employees are unbelievable! I had to order my dress over the phone because i live far away from the nearest one. Well i had to drive there to get the dress only to find out it was the wrong dress when i got home. By the way the manager was the one who ordered the wrong dress! How crazy is that! When i contacted the store to tell them all they said was well it will take twelve weeks for the right one and it wont make it in time for the wedding. They didnt even care and it was there mistake. I think they just expected me to wear that one. So i had to call my sister (the bride) and tell her the bad news. The store she bought her dress from actually helped and found the correct dress already in store somewhere else and had it shipped to the tyler, tx store. Well did they even call to tell me it was in? Hell no. I had to call them. Then i asked them to ship me the right dress because they wasted my gas and time the first trip down there and I had to keep calling because the manager wouldnt answer the damn phone but she was there. They wanted me to send the wrong dress back to them and at THE SAME TIME send me the correct dress overnight. Did that happen? Hell no. They called me the next day saying that i needed to pay a difference for the dress. It took everything inside of me not to go off. I told them i just spent that difference amount on sending them back the wrong dress. so now they have my money and my dress and i have nothing and the wedding is in 11 days and i only have 7 days to get it altered. I wanted make a complaint about them earlier and couldnt find any contact numbers. so i tried this corporate website and this is what the f*** i find. Nothing. Nothing but more bad reviews. and they dont even answer the phone. they shouldnt even advertise.

A month ago went to david's bridal just like others brides looking for a perfect gown. The consultants, was rude, I guess because I was the only asian in the store, I pick the gowns from the rack by myself along with sister in law, I tried about (6) different gowns and the consultant did even bother to help me to put on the gown on me, lucky my sister in law was helping me out to put it on me. When I decided to pick the dress and have questions when it will be a perfect time to order dress,she told me between 9-12 months, then after a month later the dress arrive and they call me to pick up the dress. I start freaking out coz I dont place to stored it. If I have known that the dress will arrive this early I would have buy the dress this early. I explain to them my situation, they seems like they dont care, they only care h ow to sell and get your money. I ask the manager of the store if they have any option for me, but she is clueless. She told me that I have no choice to pick up the dress. Its really bullshit. I work in the hospitality industry in downtown chicago, I dealth a bunch of brides now I have a chance to share my experience with davids bridal. They are rude anc clueless.

My mother recently purchased a dress for my Oct wedding last year in CA. I just had a baby and I wanted to exchange the dress for a size bigger. I wasn't looking for cash, a diffrent style or anything. I called the Manhattan store (since I now reside in NY) and I was told by the associate that I could exchange it for a size up and that she would be holding it for me. So thrilled by this matter I called back and wanted to make sure since it was purchased in CA and I don't have the receipt would it still be okay to exchange. The associate tells me YES!!! As long as you have an event registered w/ us you'll be fine. Not onyl do I call again to make sure the merchandise is on hold before I walk over again and to my surprise I'm now being told that I can't exchange it because it was bought last year and its on sale! WTF!!! My mother spent well over 1100 on an entire set of veils, dresses and flower girl dress and I can't even EXCHNAGE the merchandise. When I bought it at FULL price. Ridiculous! I'm so livid and outraged that I'm now stuck with a dress that I can't even fit. I'll be contacting corporate directly. If you're thinkng of purchasing at DavidsBridal JUST SAY NO!!!!! Totally not worth screwing up your day

I realize I didn't make an appointment but since I was driving by the store anyway I decided to drop by the location in Des Moines, IA. The lady at the door was friendly until they figured out I didn't have an appointment then I kind of felt like I was "unwanted." Well I looked around and found a dress to try on and the consultant informed me everyone was busy with other clients and kind of made me feel like make an appointment next time and go away. I tried on a dress but decided just to leave before trying the second. Just because I'm wearing an Aeropostle hoodie & jeans doesn't make me poor I'll take my $1000 dress budget and go somewhere else!!!!!

I am disgusted you supported the airing of Ph.D. Phil's Scamthony interview and paying $100Ks of BLOODMONEY to these sociopathic liars. I hope millions of irate people boycott your products

I shopped at the Schaumburg, IL store. The good: I had a nice experience shopping for my dress. I had a small budget (under $350) and wanted a simple gown so shopping at David's worked out fine for me. The $20 discount for my bridesmaids was also helpful and the consultant on both occasions was reasonably pleasant although obviously a little overworked. They were providing the level of service I'd expect from a department store, not a bridal salon, which was OK because I'm not particularly fond of being coddled. I received $50 towards my alterations, and the dress came in earlier than expected. The nightmare: Because I had the $50 credit towards my alterations and was told by a friend who had a good experience 10 years ago at David's, "Their seamstresses know their dresses, you should go there." So I took my SIMPLE dress in about 10 weeks in advance of my wedding. All I needed was a bustle and the top taken in. I felt that it would look better if they let the waist out a bit, which they refused to do. They kept trying to sell me Spanx instead of letting the waist out 1/2" or so. Finally I figured I should trust them and I left the dress in their hands. Two weeks later I went back to pick up my dress. The first thing I saw was a snag on the VERY SIMPLE satin bust on my dress. I immediately called the tailor over and she tried to push the blame onto me. Then I put the dress on, and it looked terrible. The waistline still looked awful and the boning on one of the cups had shifted so it was lumpy and awkward. I was standing in the store on the pedestal crying. The tailor stuffed her hands in the dress trying to make it look better but nothing worked. In tears I left the store, too upset to take anything up with the manager - which I should have done at the time. I ended up taking the dress to another seamstress who not only let the waist out, she fixed the boning in the cup and informed me that (1) not a single seam had been pressed open, which is Sewing 101, and (2) there was a water stain on the bottom of the dress that they had tried to hide from me. If it hadn't been for the second seamstress I would have had to buy another dress entirely. BOTTOM LINE: If you're a bride on a budget who doesn't need a ton of hand-holding, the price can be right - BUT AVOID THEIR ALTERATIONS DEPARTMENT AT ALL COSTS!!!

I bought my Daughters wedding dress @ Davids Bridal, my first mistake. We wanted sleeves for her dress, the sighn in the dressing room said that any dress could have sleeves added. The sales consulant did not know that, I kept having my daughte try jackets, & it looked like a jacket over her dress. We asked to see other dresses, none with sleeves & only had a few size 2 & 4's. I had a set price & informed the girl how much. The alternation lady came out with some cute sleeves & pinned them in, they added a sash, it looked OK my daughter liked it. Only after we purchased the dress, & I looked at my recipt did I realize that ALL SALES FINAL. The dress was altered, at the store for $189.00 more thatn the dress cost. The dress still does not fit right, told her to but a bigger petticoat, wear a shoe with a higher heal, & several other things. The zipper is not straight, it gaps, she put a hook & eye, to hold the zipper together. They wanted another $50.00 to add a bustle for the train, we are over the top of our budget already. So now my daughter is stuck with a dress that is not flattering to her, has to wear a red sash to cover up something that was wrong. How can Davids Bridal stay in business when they have so many complaints about them?

My bridesmaid paid for her gown and the location in her town gave her dress to someone else and my wedding is less than 7wks away and now she is out of a dress and the money. I dont think it's right that she should have to repurchase the gown and they donated her dress to someone without permission.

I made my initial appointment way ahead of time to find my gown and my bridesmaids to be fitted and order their dresses on the same day. I figured I'd kill two birds with one stone. When I set up the appointment I asked which day and time would be less busy and they recommended the best time and we set up the appt. They said that it would be 'slightly' busier due to the $99 sale and my consultant may be helping 1 other bride but that my girls and I would still have our own area. I then asked if I could give them style numbers of the dresses so that they could be prepared ahead of time and they insisted on waiting until that day. FYI: I was only trying on 5 dresses MAX and already had the bridesmaids' dress style picked out. When we arrived, we were the only party there and there was little to no direction given to us by any of the consultants and they were all just standing around. I brought printouts of all of the dresses and said they were the only ones that I needed to see. The consultant was bringing out anything but them for me to try on. I'm pretty open minded so I tried them but each was a definite no. Finally my mom piped up and said, "Can we get to the ones she really was interested in please?" There was only 2 other brides in the store throughout the time that I was there and I kept having to wait for another bride to step away from the raised floor area and mirror so that I could see myself. Apparently my girls asked for chairs to sit down and the consultant said that they can only use the 2 chairs within our section. FYI: This other bride and her mother had set all of their stuff on the chairs in "my section". I walked out of the dressing room to my bridesmaids sitting on the floor. I quietly asked the consultant why I keep having to ask another bride for the mirror and why my girls are sitting on the floor... she responded that the other bride must be confused and that my girls sat on the floor on their own. Avoiding a conflict, I then asked the consultant to find their dresses so that they had something to do (This was what the appointment was set up for mind you!) Once I picked out my dress that fit like a glove and surprisingly was the perfect length (I'm 5'9") my consultant kept trying to push getting a larger size and ordering extra length and then kept talking up their alteration dept. My bridesmaids and I all felt as if she was pushing to get more money from us. The real kicker at the end of the appt: That other bride and her mother were leaving at the same time and we talked to them in the parking lot. They were brought to our section and told that it was where they could set their stuff. They were just as irritated as we all were. I wish I was done with them. I just picked up my dress last night and am NOT having my alterations done there. I'm still waiting on the bridesmaid dresses. Crossing my fingers that all goes well. ALSO: I was never informed that I would be getting telemarketing calls after giving them my phone number. What a nightmare!

All I have to say is HORRIBLE... HORRIBLE... HORRIBLE!! The David's Bridal in Morrow, Georgia is HORRIBLE. I can't even rank this store... 1.) Customer Service- HORRIBLE 2.) Staff- HORRIBLE 3.) Asst. Manager- HORRIBLE 4.) Professionalism- HORRIBLE 5.)Appearance of Store- DIRTY & HORRIBLE Then after contacting the Corporate Office- DOUBLE HORRIBLE!!! Please take my advice and stay away. There are PLENTY MORE Reasonable priced dresses out there. Just please shop around. This company is not what it is all "SOUPED UP" to be. I'm just sharing my thoughts!!