David's Bridal, Inc Corporate Office & Headquarters

I would give the David's Bridal in Woodbridge, VA a poor rating. My daughter, many of the girls in her wedding party and other family members came to my daughter's appointment with her. In my mind, making an appointment implies some level of personal service. The woman who greeted us was not smiling. The store was loud and chaotic--rather like a Ross or Marshall's for brides. There was little seating and the lighting was harsh. The young woman who was supposed to help my daughter left her with several dresses and then disappeared. If it hadn't been for my daughter's matron of honor and best friend, she would have been left to struggle into her gown by herself. It wasn't until a member of our party became totally disgusted, that a manager came over to assist. The young woman serving my daughter was sweet, but did not offer quality service. While we found some dresses that were nice, the service at this store was well below par. All of us felt, upon reflection, that my daughter and her party were not treated well at all. The following day we went to Nordstroms. My daughter had a personal consultant, we were treated extremely well, the consultant treated my daughter, myself, and the entire party with dignity and kindness. As a result, we are purchasing my daughter's gown, her wedding party's gowns and most likely my gown from Nordstroms. In all, David's Bridal has probably lost about $2500 or more in sales. I find it distressing that I am unable to email or contact David's Bridal corporate offices and must leave a blog. Most companies welcome feedback. I will recommend against David's Bridal to others and will, when the time comes, bring my other daughter to Nordstroms. Good will begets good business. All brides should be treated like princesses. David's would do well to follow Nordstrom's good example.

My wedding is less then a month a way and Im still waiting on my Brides maids dresses. The dresses were supposed to be in over a month ago. Every time we have called, they have been rude, short, and misleading. My maid of honor is 8 months pregnant. I'm in tears knowing that her dress may not fit and we wont even have time to have it altered. They told me a month ago they were on a truck. Does that mean that they will smell of mildew and rats. I absolutely hate the fact that I invested thousands of dollars into this company! Please ladies do not make the same mistake that I made. Had I known that this company operates on crap policies and lies I would have tried my luck with Macys or some hole in the wall dress outlet. In tears and calling corprate not that they give a damn!!!

I and my 6 bridesmaids went to Des Moines Iowa store. (My one bridesmaid also is getting married so we purchased our bridesmaid dresses for her wedding there as well). 10 dresses in all were purchased. Like someone above, no one said that 'all sales are final until everything was paid for.' I was called and told my bridemaid dress for my friend's wedding was here. I went to pick it up, and it was HUGE, at least 2 sizes too big if not 3. They told me they ' order them that way so it can be altered." I am sorry, but I should not have to pay to have a dress altered that I had tried on the correct size of at the store and then they send me one that is TOO Big and I have to pay to have altered. NOW, I am scared to death my wedding dress will have to be altered as well and it is not here yet. The wedding is October 1st. ALSO, I had set up my appointment and asked for 11 dresses to be available for me to try on. I picked them out on line. When we got there they had 1 dress out of the 1l I had picked out for me to try on. The girl never was very helpful. She never measured me. When I asked she said, I see what size. Well, I see she did NOT know the size as the bridesmaid dress is HUGE. Also, I am a larger girl and I think David's Bridal does not want to cater to us larger girls. I felt like I was not treated fairly because of my size.

I purchased a gown back in August of 2010. I then went in May of this year to have my first fitting. The woman pinned it and I was to come back in a few weeks for my final fitting. When I got there for my "final" fitting, the dress didn't even appear to be altered! The seamstress that was working decided that apparently I wasn't big enough so she decided the solution to being able to completely look down the front of my dress and see the floor was to put padding in the bust of the dress! I was so angry. So I told her I was a big enough girl I did not want padding. She pinned it and they had me come in a week before my wedding to try again. When I got there, it was STILL wrong. The manager said she would personally deliver the dress to me after they fixed it, seeing I lived 45 min from there. I asked her what was to happen if it still wasn't correct after delivering it to me. She said I could always come back in and have it altered even more. Can you believe it, a week before my wedding! So I said that would not be okay. She had me kill an hour in town and come back in. Even then it still wasn't correct! I sat there and refused to leave until my dress was fitted properly. What a joke!!! I will never EVER go to that store for anything, EVER again.

So I went into David's Bridal because my little sister is getting married. She wanted a specific color dress that they were discontinuing so we rushed over, tried on dresses and tried on the perfect one. We then ordered the dress and all was good. Then about a month ago my sister called to check on the dresses. The manager messed up the order and put down that I went home with the dress that day, when we really ordered it because it had to be a special color. So whatever we were a little annoyed thank god the color was still avaiable. Then I go in today to pick up my dress and I tried it on. The dress felt funny and totally did not fit. It was two inches away from zippering!! I panicked and told the manager the same one that messed up before) I didnt think it was the right dress and the material felt different and it didnt fit even though it was the right size. She proceeded to talk to me like I wasa complete idiot and tell me total nonsense. She gave me attitude about the enitre situation and treated me like I was a complete fool. So after arguing with her and dealing with her attitude I decided to get a bigger dress size. The girl that was working the register kept leaving me to go help other people who approached when there were other employees standing around. She left me to help other people about 5 or 6 times. Finally I walked out and took another costumer with me because of their nonsense. If my dress was not already paid for I would NOT do business with them. But lesson learned and I will not be returning and will NEVER suggest David's Bridal to anyone due to their lack of customer service.

This needs to be shut down I had no idea and it was my fault I didnt check the reviews first but we happen to be near one so we just thought we would look . well one girl was fired for sure the way she handled us my daughter cried the dress looked terrible after we paid a fortune for it the alteration s were all wrong!! They dont care either they made excuses! Blood stains were left on her dress from the seamstress... it was just a mess we did call headquarters they did nothing so speaking the truth about our horrible experience will be done every chance I get. Allison the manager was great, and Liah the seamstres was wonderful the rest should be fired!

I just went in and picked up a dress that had been on layaway for my wedding at the Albuquerque store, paid cash mind you and then when they brought the dress up it had four hugh stains. They did not have another one in stock and said if they ordered one I would have to pay the shipping and they would not guarantee the condition. So I ask for my money back because I was to get married in one week, the manager said to me we cannot give you a cash refund we will mail you a check in 4 to 6 weeks. I ask her how I was suppose to purchase another dress and she couldnt give me an answer to that. Please do not shop at this over priced and unprofessional store when all they care about is getting the money up front.....

I received the WRONG DRESS and the store will not refund me because the assure me the right dress was sent. They dont know how the wrong dress was sent to me (from their store mind you) but apparently I must have hacked into their system or intercepted teh mail delivery man and changed the order. Corporate Office Customer Relations is no better. All they can say is "I feel bad for the bride" and "I dont know what to tell you". They sound like a recording. Not happy with the experience at all. Poor experience for me I have to say.

I also wish there was an option for zero stars. I was a Wedding consultant at David's Bridal for 2 and a half years. The experience of working for David's Bridal was nothing short of a nightmare. You are given more customers than you can handle, you're co-workers and managers are constantly stealing your commissions behind your back, and you cannot keep up with all of the other tasks that you are REQUIRED to do amidst trying to take care of your brides and brides maids, etc. My fellow co-workers and I would be told that we were required to go to lunch everyday otherwise we would be written up (and believe me we were!). One consultant was so exhausted and hungry one day that she asked the management if she could please go to lunch...she was sent home as punishment. Management rounded up all the consultants in the store and used her as an example of what would happen if anyone ever asked to go to lunch again. They took all of her commissions and distributed them among us all. About 3 weeks worth of work and pay...gone. We lived in fear of being punished, having the little money we were literally SLAVING for stolen because "they could". The girl called corporate...nothing ever happened. They didn't care about us. We had no power. We were slaves. This is just ONE!! example of the horrors of working there. I really empathize with your stories of bad customer service...I believe them ALL! because I was there. I saw them. I am proud to say that I always did my very, very best to be the best consultant I could be despite my circumstances as an employee. Please know that there were times that I literally had 15 customers at one time. I was not allowed to complain, I had been at work for 14 hours straight without food, water, or even sitting for one second! I am proud to say that I never once lost my cool, or puroposefully treated any of my customers with disrespect. I KNOW there were times I made mistakes, did not say the right thing, made a mistake at the cash register, ordered the wrong dress, came accross as moody or upset, forgot about, or took too long getting to someone who needed help. I think at some point anyone living and working in a nightmare like that is going to screw up. But customers don't see what's going on in the background. All these things just added to your stress, made you screw up even more and made you feel like an even bigger failure than David's Bridal and their store management already made you feel. They pulled you aside ever day and told you about all the people you'd pissed off, all the mistakes you made, and what they were going to do to discipline you. It didn't matter that I was the #1 Wedding Consultant in the Nation and the Northwest. All they cared about was $$. All they gave me in return was a stupid business card with my name on it and a little certificate saying "good job". This was just one store. Please put things into perspective...don't hold it against the girls who work there. Some of the girls are horrible yes, but many of them are just as much a victim as you. I am proud of what I accomplished, I'm glad I survived...I had to go to a hospital for 5 weeks after my employment because my body was so worn down from never eating. As a previous member of the David's Bridal family I apologize to you all. I also will never go back...as a customer or an employee.

I am a bridesmaid for a wedding and the other two bridesmaids and I ordered our dresses in fern and truffle colors. it took two months for my fern dress to come in and when we got all of our dresses they were the wrong size and the customer services reps did not help us they said they could alter them but wanted to charge us an extra $50 per dress to me this seems like a ploy for more money. which would make an already expensive dress even more expensive. The other bridesmaids and myself are not happy at all with the service and the quality of our dresses we will not be returning in the future for any other wedding. the store i went to was in boise idaho and besides the dresses not fitting when we got sized the gal argued with what size i was I am a size four and she said i am a size 8 i would swim in that!

I have a big wedding coming up before me and my fiance are being deployed, I am shocked at these comments thank you for letting me know to stay clear of this unprofessional store and its rude staff!

had the worse experience at the David's Bridal in Glenbernie Maryland exact address: 6320 Governer Richie Hwy. Horrible experience: One of my bridemaids called the store to order their bridesmaids gown I assured her I had loaded each and everyone of my bridesmaids in the system with the style and color of the dress and for convience they could call and order it. I recieved a call from my Davids bridal that my bridesmaids needed to order their dresses this month because the dress was put on a 12 week push out date. I contacted them all and they began to order. One My bridesmaid called June 8th early morning to order her dress her credit card number was taken and she was told that she would get a call back once it was processed. She called and let me know that it was done but no one gave her a price/conformation or anything, I thought this was odd she thought it was procedure she was just doing as I asked. So around noon I called to inquire about the ordering of my bridesmaid dress, gave her my name and the name of my bridesmaid and she the lady that answered the phone said it was ordered. I contacted my bridesmaid and let her know it was ordered. She said, " well how much was it no one ever told me they said they would call me and no one has called me yet?" I told her I would call back to get this all straightened out Phylis answered the phone I again gave her my information and my name and she said, " and your question to me is?" this took me by suprise so I started again. She began to tell me that they do not process phone orders in her store before the customers standing in front of them! I was shocked I said, with all due respect," Is my money any different than than theirs? she didn't answer I said, " well can I get a price for it I will let her know I also told her I was contacted by my David's bridal here in North carolina and the girls need to order there dress now to get it here in time,she stated, " well she came in in November and got fitted for it and she didn't order it then! by then I was irate! How dare you talk to me this way this is my wedding and I am supposed to intrust your company in handling part of my experience! I asked her to speak to a manager and she told me she was one of the managers there and she would give a call to my bridesmaid when it was processed! Seeing no need to argue with her I again asked her name and hung up. NOw mind (1) I am in N.C calling Maryland so I am taking the time to do this I pulled off the road to google Davids bridal corporate office to get the number so that I could call and report such a horrible experience I am really considering cancelling all orders and using someone else!This is such a poor excuse for customer service in one of your stores! Brides come in and intrust your workers and your managers with their experience Phylis just blew it! I am so mad now I could just scream!

funny, i was looking for the ZERO stars option. First off, today was the 5th visit to the Easton Location. I was hoping it would be my last, but that would mean that they actually did someting RIGHT. Back to the beginning, 4 months ago... i was hesitant to look for my gown there due to comments like these. I wish i would have listened. When shopping for my gown, my consultant left me in a room full of dresses i had said i did not want. I was eventually stuffing these dresses back into their bags with my cousins help, and loading them out of my tiny dressing room. I understood she was new, and just dealt with it. But we all know that this moment is the most exciting for a bride, so you would THINK that these people would be on their A game. Few weeks later, my dress is in! yes! wait, WRONG DRESS. i was so excited to see MY gown, afterall, most of us only do this thing once. Then, she argues and says 'yes it is.." after i say thats not my gown. After i show her a picture of me IN the right gown, and hand her my receipt, this little brat says "Well, its the dress you PAID for.." - Thats great service guys. So after talking to the manager, who acts as if its no big deal, she tells me ill recieve an email when my dress is in and walks away. No "have a nice day", No "im so sorry" nothin. It was such a confusing close to the visit that I went to find her and had to say "is that it? are we done??" and she pretty much bats me away like a gnat. A week later, its in. Praying that its MY dress, i go in. The same snot manager asks me if she can help me. I say "im here to pick up my dress" --keep in mind she JUST saw me, she says "OHHH, are you a bridesmaid???" ??? um NO, im the bride who you ordered the wrong dress for. After getting my dress, you would think that i would have my alterations done elsewhere, due to the poor customer service. Well, theres a woman there who seemed she knew exactly how to alter my dress, and make it look great. She's the reason i came back. When i walk in to my alterations appt., its someone else!!!!! Still, I am giving the benefit of the doubt that she will do a great job too. This leads me to today, when i went to pick up my dress after the 2 week alteration.....and i try it on, and its still Not Right. These people are supposed to make this process fun and easy, and instead its been the complete opposite. So, NOW i will be going back in two weeks to pick up my wedding dress. I never once asked for a discount, and I completely feel like i should have gotten one. I've had patience that I wish I didnt have and it is not worth it. This experience makes me wish I was the type of person to act crazy, cause a scene and demand things for free. However, not my style. A client told me once, that for every bad experience, the person tells on average 17 people. Well, i work as a hair stylist and i topped that number a few months ago.

You can't even get through to anyone at the store in Tampa Florida because of the fax machine! Everytime you call the number that is listed, you hear a loud buzzing noise.

I purchased my dress there, which I love. The alterations department however completely botched it up. It looked horrendous! I had to take it elsewhere to be fixed the week of my wedding. I would NEVER recommend David's Bridal alterations. The dresses, sure, the alterations, NO!

The service was good, however i am disappointed in the fact that with-in the full price of a dress, you still have to pay an alteration fee, if the dress needs it. I feel that one alteration should be included, unless the dress is a sale item. I will not have my dress altered at the store, especially since i have heard horror stories about people who have been "mis-measured" (from other stores also). I think this is something that should be looked into. I strongly feel one alteration should be free. If there is need for more, then i understand a charge!

The store in Southcenter was amazing to us. We had shopped at the Alderwood, Wa store and they were rude and had extremely poor customer service. We went further away to Southcenter as we did not have many choices. They were fabulous. We bought a dress at 9 pm and at 2 am my daughter went into labor. I knew the dress was non-returnable and non-exchangeable. When we went in for the fitting they found the same dress in a now needed smaller size in Oregon, shipped it up and altered the dress as needed. This alteration was at least half what it would have been with the original dress. I can't believe how wonderful everyone on the staff, especially Serene as well as the manager were. The Alderwood store will never see my business again.

I took my wedding gown to be cleaned and steamed at David's Bridal in Lafayette, La before my wedding. Well I finally got my dress back 3 days before my wedding so i left it in the bag so I wouldn't wrinkle or dirty it. Never checked it! Well 30 minutes before my wedding we unzipped the bag and took the dress out only to have a 4 inch hole right in the front of my dress!!!! Well thankfully we were able to hide it...Anyway when i brought the dress in to David's Bridal to tell them what had happened they told me they couldn't do anything about it cause I can't prove that they did it! What was I supposed to do? Bring it in a few minutes before my wedding??? They are crazy! They even want to charge me to fix it! Well I will never do business with them again and hopefully people read this and don't buy there either!!!!

This deserves a minus 10 star rating. My daughter is getting married March of 2012. She found a really beautiful dress. As a single mom, I don't have a lot of money. A friend of hers and I managed to pay for an $800 gown. It is beautiful. It isn't a perfect fit and needs a couple of alterations. (The top is too tight, the waist too loose and being only 5' she needs it hemmed.) She was told the night she purchase it that it would be no problem. Now she is told, "Oh, sorry it is a discontinued model. We don't have that material any more and also anything with bead work cannot be altered." Now my daughter cannot get the alterations done although the gown was purchased with that understanding and does not have a gown for her wedding. She was told to take the gown to a consignment shop to get "some" money back for it and try again. This is beyond unacceptable!!!!

I feel I have been ROBBED! My Dress was barely staying on me at my wedding, due to a very expensive and very bad alteration. I do understand my body is very different than most, but than they should have told me that the alterations would not be able to hold.....When I went back after the $300 alteration, AND $800 dress, and after it never held at my wedding! I went back to have it fixed, where they told me I would be given a free preservation kit, I gave them my dress to be fixed. I was told to come back in a month, which I did! Then I came back, with my grandma, it still was not fixed. I told them I will be back again soon, due to the fact that I live far away and wanted this dress! So last week I went to go get my dress...... Guess what after 6 MONTHS THEY GAVE IT AWAY AND NOW I CAN'T GET A HOLD OF ANYONE WHO CARES!