David's Bridal, Inc Corporate Office & Headquarters

Just want to report about the store in Tyler Texas. It is the Worst Davids Bridal store that I have ever been in. My daughter is getting married in May of 2012. Went went to look at dresses in January/1st week of Feb-I really do not remember, but we were stopped at the front door by a person who stated "if you do not have an appt, you can not come in". She was very rude, would not even take out phone number incase they had a cancellation. We live an hour away, so we were gonna kill time to see if there would be a cancellation. We asked to speak to the office manager, and she said of course you may come in and look. My daughter found a dress and headpiece and soforth. Well they took all our infomation, said they would email when the dress came in-first off we never got an email, we did get a hateful call stating that we had to pick up the dress by a certain date-which we could not make, so we told them we would be there on a sunday. My daughter asked about the email, whoever wrote the email down was so far off of the correct one, that is why we never got one. Another question that my daughter asked was if she needed to bring her undergarments to try on the dress-the sales lady laughed at her and replied "most brides wait until closer to their wedding date, and since you are not getting married until may 2013, there is no need", we informed her she had all the information wrong-we set up a time to be there. Now, they ordered the wrong size, it was way too big, the sale person said she would order the correct size, but the dress that came in was not the correct size, so naturally, we had to have it altered-which cost us another 180.00-which we should have not been charged at all. So, one day this week. 04/05/2012, they call my daughter to tell her her dress was ready, she could not come on saturday because they were too busy. So that means,we have to leave about 5:30, drive an hour or so, try on the dress, well today/04/06/2012, my daughter calls to tell them it maybe closer to 7 or so before we get there and they say we do not have an appt to try on the dress. Can you believe this? Once I get this dress, I am going to give them a piece of my mind and tell them to stick it where the sun does not shine!!!

I would give a "0" star rating but there isnt one low enough!!! I ALSO have put a dress on layaway because I was a little unsure on the color but did like the dress.Seceral days later I found another dress, when I went to cancle my layaway after putting $100.00 cash down, the sales associate told me I would have to wait 2-6 weeks for my refund by mail!!! WTF, really!!! BUT... had I paid by C.Card it would be put on my card within days. I DO NOT think I should be penilized just for paying cash! THIS IS TERRIBLE, and NO WHERE On Line, on my reciept or in the store was I told of this... I believe we should all repoprt them to the BBB! NEVER again will I shop in a Davids Bridal Store

I put a dress on layaway at your Layton,Utah store. I did so not knowing for sure if my Granddaughter would be satisfied with the purcahase. The sales associate assured me if I decided I didnt want it,I could cancel it but, I would lose 10% of the money. I put 100.00 dollars on it. We decided on another dress. I went back to cancel the layaway and was told I had to wait for a check from the Corporate Office because it was a cash transaction and it would take two weeks! What is up with this ? I give you cash and I have to wait two weeks to get cash back? Your policy sucks!!! Why wasn't I told this when I did the layaway? You messed up everything for Graduation pictures! I will never do business with your stores again. I wish you had a Zero rating listed because thats what you deserve !!!!!

DO NOT SHOP AT DAVID'S BRIDAL. I went to the store and found a dress and veil and put them on lay away. Later came back to the store after rethinking my decision to cancel the layaway. They wanted to charge me to cancel the layaway for EACH item!!! I protested so the manager agreed to allow me to cancel the layaway only if i agreed to use the money for another purchase in the store. I agreed to use the proceeds to purchase a different veil and or towards my bridesmaids dresses. I agreed to do so in order not to lose any money. So i found and purchased a veil from the store, told my bridemaids to order their dresses and thought everything was good. But i got home looked at the wedding gown and realized that the veil and the gown were not color matched and i needed an ivory veil instead of a white one. I called the store and asked if i could simply exchange, not ask for a refund, keep the same style just get it in ivory (veil still in the bag with the tags on!!!). I was told I couldn't exchange the veil I just purchased a week prior!!!! Then I phoned DB Regional Office and left a message. NO RETURN phone call. I'm going to check to see if the ladies have ordered their bride's made dresses, if they haven't we will go somewhere else. The customer service and policies are TERRIBLE. Adair Renton, Washington

I went to David's Bridal to find a dress for a special occasion. I found 2 dresses and asked that they hold them for a day as I wanted to look for a jacket since they were both strapless. This was at approximately 4 in the afternoon and it was my understanding that they would hold them until the next day. The next day I got to the store about 2 and was informed they only hold dresses until the evening of the day you made the request on. This surprised me because the hold had been made by the store manager. I was told I could go look for them in the racks. The one that I decided to purchase was no where to be seen. It took 2 or 3 prompts for anyone to even help me look. I asked them if I could leave my name in case it showed up. The answer was no, it wouldn't do any good. They never even offered to call another store to see if they had it. I went home and found one on my own. The person on the line was nice, but was confused about why an individual, not a store, was calling. The whole thing left me very upset and I would not recommend David's Bridal to anyone. All they do is make you feel bad.

I was absolutely BLOWN away when my bridesmaid called me yesterday to let me know that DB had ordered her the WRONG SIZE. Now, normally this wouldn't bother me...but it then manifested into "They can't order me the right size because the dress has been discontinued." Excuse me? HOW does that even happen and WHY wasn't I notified? Then come to find out the DB store in DC and Phoenix allowed two of my bridesmaids to order the WRONG dress because the other had been discontinued. You would think they would explain this to my bridesmaids, nope! They had no clue. And it was a COMPLETELY different style #. So now I have 3 girls wearing one dress (one that doesn't fit) and two wearing another dress. This is absolutely UNACCEPTABLE. I now have to go BACK into DB as soon as possible to pick out a dress in a color that's apparently getting discontinued, BEFORE that color gets discontinued, and so that there will be enough time to get the dresses in for my wedding. Now granted Marsha in Orlando is a GODSEND and is helping us out but the people in TAMPA were absolutely ridiculous. They basically told me "Oh we don't know why no one called you to tell you that it was discontinued." I can tell you why, becuase you obviously don't care about your customers. I am completely DISGUSTED with David's Bridal right now. Not only am I not going to be able to get the bridesmaids dresses I loved for my wedding, but now I have an even smaller selection of dresses that I don't even care for because the color is being discontinued. Here's a tip for you all at David's Bridal...check up on your stores and make sure they are doing things by policy. And if you DON'T have a policy about notifications of dresses being discontinued...now would be a good time to implement one.

Every 3 hours from Friday to Monday afternoon I received a computerized phone call from David's bridal. I called the number back and spoke to 3 different people telling them to put me on a do not call list. Then yesterday I received a call from the Waldorf, MD location about making an appointment. This was the rudest woman I have ever spoken to, she cut me off and told me that I was unreasonable to not do business with David's bridal because of a screwed up computer system. I'm unreasonable? I think I'll take my $ to another company who values their customers!

Very upset with davids bridal and they call themselves a highly ratwd wedding store company. To began with I bought my dress off the floor and no discount was given or mentiones with no extra beading. Secondly I went in to order my slips and they ignored my mother for 29 minutes and let younger girls go ahead of her while next in line. thirdly we pay for all this in full and no discounts provided I call them and they told us they would email us when the slip came in it took almost a month to find out it already arrived and they were going to dispose if it if I didn't pick it up. Fourthly I go to pick up my slip and its not evenm the right one 5th we have spent over 1000 in this store Nd they keep calling me to come in to buy a dress and make an appointment...so done with this company it makes me wish I never bought my dress from them..and now I am calling corprate and demanding a discount...I al getting married in 12 weeks for Peres sake...and the manager wouldn't even do anything for us...

Do not shop at this store. This was my experience and it is the second time a negative experience occurred in this location. This store needs to be totaly retrained and restaffed. Upon being greeted coming in, explaining what we were there for, and giving the greeter our information, we proceeded to look at dresses. Below are the comments we got from sales associates while we were looking: - Are YOU looking for wedding dresses? Explained again, what we were looking for. The associate moved on. - Greeter to my daughter, “You are about to step on that dress”? “Are you going to try those two on”? “Let me hang them on the end so you don’t have to carry them (2 tea length dresses)”. - Another associate jumped in front of us to hang up dresses she was putting away and only after I said, “Excuse Us” did she acknowledge that she was jumping in front of us to restock merchandise and apologized only after I stated “Let us move out of your way”. - Took the 2 tea length dresses to try on and no one was at the dressing rooms so we entered, saw some people, no one spoke, and we walked into a dressing room and tried the dresses. When my daughter came out and was looking for someone to get another size I heard “How did you get back here”? “Who is helping you”? Her tone changed when I stepped out but the employee then asked another associate did she know who was helping us and she stated rudely that she saw us but no one was with us. After stating my daughter wanted another size, this same associate stated something about what type of dress it is and it could not be ordered with my stating I did not understand what that meant. Your associate’s response to me was “I was not talking to you but to our employee”. At that point, I instructed my daughter that we were leaving and asked her if she wanted either dress while informing her I did not want to spend any money at this store but would if she really wanted either dress. We spent $265.81 and an extremely professional associate named Stephanie S. helped us. She asked what the problem was, apologized profusely, and rang us up. If you had more employees like Stephanie I might return to a David’s bridal but returning will not be the case. A negative experience twice is enough. This store’s procedures are inadequate; the employees are poorly trained, unprofessional, lack business ethics, merchandising is poor and the store lacks management. Fortunately, our family has better shopping options and we will exercise that privilege going forward. Professionalism and respect was not what was experienced today and each of your employees on duty today should be retrained or removed from a position dealing directly with customers. Customers deserve better and my young person deserves to be dealt with respectfully regardless of her age. Because of her need, your corporation received funds to pay those people’s salaries and shame on them for their rudeness to a child. It will never be to my child again and it is my hope not to anyone’s child.

I found a dreSs on davids bridal website and fell in love.when I walked into the ontario california store I wasbt treated very well..i wanted to get this dress and they didnt have it in stock, so I asked the girl at the "welcome" desk if she could check other stores that have it in stock and she started naming stores outside of california with an attitude!! And told me if I want the dress I have to order it, but since I didnt kniw what size I would fit in she said with a sarcastic way "sorry sweetie, good luck" I had the,worst experience there. To top it off, I emailed online help on saturday and I have nit receieved a call or email...im very dissapointed in davids bridal

Less than two months to go before my daughter gets married, she had an appointment with a seamstress to alter her dress. She hadn't tried it on when she picked it up from Davids Bridal - because she believed it was ok. Well my daughter is very tall and the dress was to be ordered in Tall/Long. Of course they didn't do this and the dress is too short! She immediately brought it to the store and they told her they couldn't find this dress and it wouldn' be available for at least 12 weeks - way past the wedding date! She found another dress - different color and style which is just ok with her. She had her heart set on the other one. She has to rethink her whole wedding decorations, accessories etc. What a mess! A big dissappointment!! To top it all off, they would give the dress to her at no charge. They said they needed to charge and gave her a measly 20% off. Her fiance had to pay for it - and he is serving his country in the US Air Force plus is a volunteer fireman. I had 2 daughters use Davids Bridal and their whole bridal party went there plus myself and bought our dresses. I would say we were good customers. I really want her to be refunded for this dress !!

Thou I understand it is a business, I can not say that whatever saving I may have received, was worth the lack of feeling like I was getting ready for the most important day in my life. Not only that, but now I am stuck with a veil that I will never wear and not able to purchase the accessories I really wanted. Still to be purchased are six more gowns for the remaining bridal party, not to mention my shoes, I would of happily taken store credit, but instead I was rudely told sales are final, and to deal with it.

I stopped into the Davids Bridal in Monroeville, Pa on January 28th with no appt. I seen how busy they were and the attention I recived suffered because there were so many girls there who did have an appt. I was told that if I had made one it would have been a more personalized visit with my consultant. I scheduled an appt for friday Feb, 10th at 6pm. I got there to find that my consulatant left at 4pm and had to be put with someone else. I was aggravated but decided to stay because I did have an appt and wanted to dress shop, personal attention my ass. My constulant to no fault of her own had to help 3 other people at the same time as me!! Altho the consultant actually listened to what I wanted and did her best I still felt jadded and so aggravated that I did not purchase the dress that I liked. I want to know what the hell is the point of making an appt to see someone when you are treated as if you just walked in off the street. I will not EVER go back there or to any Davids Bridal again. all of my bridesmaids and mother of groom and bride have cancelled all their appts and decided that we would go somewhere else, and to be perfectly honest I got better treatment in a thriftstore lookin for curtains than I did at a NATIONALLY KNOWN BRIDAL SHOP.. SERIOUSLY!!!!!!!!!!!!!!!

I need a bridesmaid dress for my sisters wedding, so I go to ALL the Davids Bridal location's in the Houston TX area to find ALL the dresses I was looking for, but ALL them dresses are small sizes!! Every dress style in the stores have a very big selection in small sizes and 1,2 maybe 3 dresses in plus sizes in the WHOLE store! I don't think it's fair cause to get the dress in my size I have to order it first, that means I have to pay for a dress that I might not like after I try it on! And if I don't like it or it don't look good on I'm stuck with the dress that cost me me a couple of hundred dollars. It's like buying a dress blind folded. It's just not right. They should send plus size dresses just like they send small sizes. Full Figure women exist too!!

I had to go to DB in Wilmington, DE to try a bridesmaid dress and help my friend select her wedding dress, and I was appalled at how badly we were attended. Firstly, our "consultant" did not even help my friend to put her dresses on, I had to go there and do it, because the consultant was more interested in talking to another bride who already had her own consultant. So I basically did the work for her. Then, I had to try my dress and our consultant just gave me one size and disappeared, and I was there for 20 min looking for her to buy the damn dress. She never came back to ask me if I needed another size or anything. It is a shame how they treat their customers so poorly; if we don't deserve a decent service, they don't deserve our business. Now I am getting married myself, and one thing I am sure of is that I will NOT set foot in any David's Bridal store ever again.

AND just to let you know, I never went to my appointment at David's and never will! I spent way more money at a beautiful bridal boutique near my home and bought the REAL dress (not the copy) which was a better fit and made with a better quality material with a beautiful veil and hair clip to match it and way better service. They only take HALF the money and the remainder is paid at the end when the dress is ready to leave the store after any alterations are needed. Very professional and polite and I would recommend this store to anyone any day. It was very busy and popular and i never heard one single complaint and there were brides there getting married a few weeks from now having final fittings. Different Class. I would NEVER recommend David's Bridal to anyone!!

Shocked and appalled! I thought I had found the dress of my dreams, a veil to match and a beautiful headband. I left the store in West Palm Beach, FL very happy. David's WPB didn't have a dress in my size but they clipped the one I tried on and it looked great but would need a substantial amoutn of alteration. The assistant was new so a Manager came over to check on everything. The alterations lady came by to discuss alterations and even she said I should try a size smaller. So it was decided they would try and get a smaller size and I was told to come back at least 6 weeks later and they made me an appointment for 7 weeks later which would be tomorrow. I received a call today the day before the appointment to say they never ordered a smaller size because I would have to purchase the dress first to get the size I want! This was never communicated to me. First of all, who pays for a dress when you don't know what size you want? Who pays for a dress before you really agree to it? And who pays the full price of everything and then pray that it is stored in a clean place ready for alterations and pray the alterations are done right? I was shocked! After talking to 3 different people over the phone and 2 1/2 hours later, I was told there was nothing to do unless I buy the dress. When I asked for a manager for about the 4th time in 2 1/2 hours, I was told there was no manager on the premises!! The "supervisor" told me that I should just call customer service if I have a problem and they did not seem at all bothered if they lost the sale! I found the dress in a smaller size in another store not so far away and asked if they could have that brought there so that I could try both sizes and see which was the most comfortable and compare and then I would decide on exactly which dress to get. However, they said that was not allowed and if I want to go to the other store I could! and if they lost the sale they would understand! ???? How strange. If I did that with my business, I wouldn't have a business!!! A bride to be is supposed to have a beautiful day and be happy. David's Bridal does not have experienced sales staff, they are very rude and not knowledgable at all. It is understandable why people pay so much more to have a more personal experience in a couture boutique than in a store that copies all the designer wear and gives it their own brand name to make it cheaper. Does anyone real (who does not work for David's Bridal) have anything good to say about them?

I came into the store to apply for a position as they constantly advertise for employees. I met the manager as I walked in to fill out an application. After I filed it out and began to tell her about how much experience I had with wedding planning, she could not even sit down to hear me. I literally had to follow her around the store. She asked me to ocme back in a week, and I did. I walked into an appointment with 7 other ladies whereby we were interviewed together. The most rude interview I have ever had. One lady walked right out the door. We were asked many questions for about an hour and half. Bear in mind the week prior I had tried to tell the manager about my experience. I have never been treated so rudly and I am glad I was offered a contract with a large company. As a wedding planner I have never brought a bride to a David's Bridal and I certainly never will. The most unprofessional store.

I was very disappointed in the service we received at the David's Bridal store in Omaha, NE. We had a 4pm appointment and arrived early. Our appointment was an hour for Bridal dresses and an hour for Bridesmaid dresses. I was expecting a professional consultant and was very disappointed in Renea and every other employee of this store. Our "consultant" was suppose to be helping us and was given another Bride to work with. What was the point of the appointment? We received very little help from our "consultant" and was told at the end of the first hour we had to go because she had two more appointments. I don't understand why this woman was given 2 people to help when there were other consultants just standing around. I also don't understand why this store is still in business and people still shop there. I have two daughters and we will not shop at any David's Bridal stores when it comes time for their weddings. Most of all I felt bad for my future Daughter-in-Law, she did not have the special day she was so looking forward to.

Davids Bridal in North Charleston was the best experience. I was married on December 28th and had 3 weeks to get everything prepared for this wedding. I went into your store one night an hour before closing and really just wanted to browse around. I had no clue that I would actually have the best customer service ever. The associate that helped me was so informative about your products and she was also so caring about my needs. I found a beautiful dress and your alteration dept manager was helpful that night with ideas to make minor changes. The next day I called to have the dressed altered and they fit me right in. Your store manager is the sweetest and very helpful as well. I met her he Saturday I came in to get my dress altered. She gave everyone special attention that day. Well I just wanted to thank the team in North Charleston, South Carolina for making my day so special! I would recommend everyone to visit that store if they want excellent customer service.