David's Bridal, Inc Corporate Office & Headquarters

I worked at Davids Bridal for a YEAR, it was HELL! Store was so disorganized, managers all hated each other, employees dropping left and right. Oh and calling Brides everyday is harrassment! its crazy that we have to call people and beg them to come in the store. The lies we are taught to tell people are jsut crazy. The commison was not worth the blood , sweat and Tears. Worse Job ever!

OMG!!! i am getting married in 15 days i went to the woodbridge store to purchase my gown... wonderful experience the girl was great i loved it... went back with bridesmaids ridiculus the woman was confused... wrong sizes were ordered wrong dresses etc... i called in july to order the last dress and they tell me my dresses are DISCONTINUED!!!!!!! i was furious but got over and fig i would find another dress i just called back at the end of August to ask a question and the dress came up in conversation and my dresses are NOT dicontinued.. so 2 stores told me they were and they are not so now on of my bridesmaids have to wear something diff from everyone and the best they can do is tell me they can have on shipped and maybe will be here by the 15th no gurantee...WTH i would not recomend a davids bridal to anyone

Part I Let me begin my David’s Bridal horror story by first saying that I have worked in retail for over 15 years. Customer service is the founding principal and/or mission for any retail establishment. It is constantly drilled into your head that customer service comes first! It is the backbone of your business and if you treat customers like crap, they in turn tell their friends and their friends and so on until the establishment develops a poor reputation, loses customers and eventually goes out of business. Now, keep in mind, this basic principal was for a retail establishment that did not always deal with high end items/products! Now imagine most of David’s Bridal customers are spending thousands of dollars. So one would think that “good” customer service would be the mission and priority for each of David’s Bridal stores. Furthermore, excellent customer services would be delivered by professional well trained staff that model and exemplifies a store mission related to “good” customer service. Yet, that is the furthest from the truth! My time and patience has been exhausted when working with the South Center David’s Bridal store located in Washington. It has been one unprofessional incident after another. With this evening being the moment that I turned into bride-zilla! But let me start from the beginning… My first appointment to try on bridal dresses was set and I was excited. My excitement quickly dissipated once I arrived and found that the person I was scheduled with was given to another bride and I know had to work with a “new hire”. Don’t get me wrong, everyone is new at one time or another. However, one would think that they would have someone shadowing/training her as she worked with me. Her biggest concern was whether I wanted to open a credit card… How can I open a credit card with David’s Bridal when I hadn’t even decided whether I was buying a dress?! Once I made it clear that I wasn’t interested the associate quickly lost interest and didn’t really help during my appointment. My sister and friends were left to help me try on dresses. Once I found my dress all of a sudden I had the associate’s attention and her added pressure of opening a credit card. And once again I made it clear I was not interested at which time she began a countdown of when she was off, literally. As she informed me that she was off in 10 minutes, then 5 minutes, and the constant time watching caused a lot of frustration as I was made to feel that I was an inconvenience. My frustration further developed as I checked out and that associate could not and/or would not answer my questions about alterations, layaway, return policy, etc. Finally, my dress was placed on layaway and hung on the hook behind the register. I left with a smile thinking I have my dress. But as I pulled into my drive way I realized that at no time did the associate place my name and/or garment bag on my dress at which time the freak out began. It took me a week and an outrageous number of phone calls to contact the store. However, I was only able to contact the store with the help of another David Bridal store who was able to ensure that my dress had been put on layaway. Sigh of relief... Even with the issues I ran into, I returned to the South Center store as it is convenient for the rest of my bridal party. We entered the venue with excitement and I thought that my previous experience was a fluke. How wrong I was! While my bridal party tried on dresses I decided to ask for my dress to be pulled so I could try it on for everyone. The associate who pulled my dress was shocked to find out that my dress was placed on layaway with not garment bag. Not even the cheap free plastic gourmet bag was placed around my dress. It was hanging on a hanger for the next 2 months with no protection. At which point the associate offered a gourmet bag and an apology. Please know that this associate was the first and only individual in this particular location that was helpful, professional, and willing to help. Great job Amber! She helped to find dresses for most of my bridal party including my daughter’s dress. She helped us with fittings, sizing, and ordering. Additionally, she went out of her way to thoroughly look over dresses that were being purchased in the store. We did find that my daughter’s dress needed to be cleaned and had to have some stitching done on several of the seams. Amber ensured that the dress was clearly labeled with the bridal party name, and invoice attached, and comments on what needed to be taken care of on my daughter’s dress. So again, I think that everything is okay! But oh no!

Part II Approximately 2 weeks later I get a phone call stating that my daughters dress is ready to be picked up. So today I ask my fiancé to pick up the dress as it is located near his job but is over an hour away from our home. He gets home and brings the dress into the house… BRIDE-ZILLA! BRIDE-ZILLA! BRIDE-ZILLA! WTF is what I scream when he hands me the dress. First thing I notice is that the dress is long my daughters dress is short. Then I notice that there is one shoulder strap and my daughters dress has 2 straps. And finally the best part…my daughters dress is a size 16 and this dress is a size 4. I ask my boyfriend was the dress labeled with my daughter’s name. He shakes his head yes. Did the check the style number with the invoice? He shakes his head yes again. But how the F do you not see that the style numbers don’t match. They literally had given my fiancé someone else’s bride’s maid dress. So not only did my daughter not have her dress (that we already paid for and could have been put back on the sales floor) but I have another bridal parties dress!!! I promptly get on the phone and to my surprise get an acting manager on the phone. She says sorry, after having to repeat the situation to her twice. She then begins to panic as my tone of voice begins to go from unpleasant to very unpleasant when explaining that the dress had been paid for and I have no idea where it is and that I have some other customers dress. She looks for the dress but I never did find out whether it had been fixed because I explained how upset I was and that sorry isn’t good enough as my wedding is near. AT which point she began to get upset with me and put me on hold. She gets back on the phone to say sorry again and I explained that this should never happen has style numbers and upc codes should be checked with the tag and invoice before leaving the store. Again, I am sorry is all she could say and then she began to get snippy about how no matter what she said I wasn’t happy. Well hell ya I’m not happy. She then did the most amazing thing ever! No she didn’t offer a discount she gave me to a seamstress to talk with because she couldn’t/wouldn’t talk with me anymore. The seamstress then informed me that this happens and she is sorry. No matter what I said their generic response was “I hear what you are saying”, “okay” or “sorry”. Finally, I yelled it’s not okay and they offered to send the dress to my home but there was the problem of having the other dress they needed to be returned so that didn’t really work. They then had the audacity to ask when I would be in to pick up my dress and return the other dress. Again… BRIDE-ZILLA! BRIDE-ZILLA! BRIDE-ZILLA! As my frustration grew the seamstress asked what they could do for me. I said you should have first apologized, and then found my daughters dress, have the dress sent to my house free of charge, send a prepaid box so the other dress could be sent back, and then offered a discount on my dress for the inconvenience. But that fell upon deaf ears event though they asked what they could do. It was the most ridiculous thing I have ever experienced. Essentially, the patronized me by simply saying “ok” and “sorry” which did not solve any of the problem. As tears emerged I yelled “I will be in tomorrow”, which was met with a curt “thank you” I hung up. Talk about blood boiling. I couldn’t take it so I called back and asked for a district and regional managers phone number as well as wanting my dress transferred to another store. The response was there is no contact information for regional/district managers and that my dress would have to be paid in full and then they could send it to another store or take my dress of a layaway, pay the 10% restocking fee and purchase a dress at another store. Needless to say, I ensured them that I would be finding contact information and would be writing about their store tonight. So here I am… Letting people know that if you want a pleasant, professional, customer service friendly environment in which to purchase a wedding dress. DO NOT SHOP AT DAVID’S BRIDAL. Share it with your family; share it with your friends and anyone else willing to listening. Visiting any of their establishments could potentiall

Has there ever been a class action case on Davids Bridal.. They are horrible. They didn't want to exchange a dress that the bride changed. Stuck with two dresses. This is insane!!

So we picked up 6 shoes, they were all the right size. And we were looking for Lauren's and they were white. So we went all the way up to Syracuse to get we shoes ordered and they said we never bought 6 shoes even tho we had them all there, they said there was no record and the couldn't do anything at all not even give us the money we spent on the shoes. They gave us attitude the whole time and me and Lauren where very calm till they said we planed this whole thing. They said we convinced the lady to give us 6 pairs a shoes even tho we order 5 so we can cheat them out of money. At that point me and Lauren lost it and left and gave holy hell. They could tell we were mad and all they did was sit there and talk bad plus where rude to us...this is in Syracuse, NY in Dewitt. If I could give them negative stars i would!!!! I WILL NEVER SHOP THERE AGAIN!!!!!!!

Davids Bridal does not even deserve one star they are by far the worst store I have ever stepped foot in. I have been to the Greensboro, NC store where it was a complete mess I was treated like a sale not like a bride I was pushed into dresses not in my price range and not even the style I wanted all because the bi**h wanted that comission check. After telling this woman I did not like these dresses she told me I was being difficult and I would not like the dresses I picked out and refused to bring them to me so I simply put my clothes on and told her to keep them and left. I later called back once I had calmed down and talked to the store manager and told her my experience I she stated she would take care of it and not my account that if I returned I would not have the same consultant, I a few weeks later I came back and was put with the same woman so with a clear head I simply told her I only wanted dresses in the back that I picked out and would not try on any others so she did just that I found a dress I liked and asked the price it didnt have a tag so she said she would take it and price it come to find out it was a $99 dress which was great so not wanting to get the first dress I liked I told her I wanted to think about it so while I was getting dressed I overheard her talking to another consultant and she said "the bride I have is too cheap for a $99 dress what a waste of time" ok first off its not about money its about finding the right dress as a bride I want to make sure its THE DRESS not just a cheap dress...as I walked out I told her she would not get a sale from me...I ended up driving down to the raleigh store to see what they had the consultant was nice and I found a dress it happened to be discontinued and was orderable in the size i needed so it was ordered there is when my issues began with this store, I called to see when my dress would arrive and they told me 10 days before my wedding ok when I purchased the dress the arrival was suppose to be Aug 10 so ensure it was correct and not to mention I have bridal portraits Aug 18 THIS SATURDAY so my dress came in Monday and yesterday Tuesday I went to pick it up...I called ahead of time to ensure it was my dress in the correct size so I drove an hour and a half down there to get it to find out they ordered the wrong size!!! The assistant manager said she would do an exchange for a dress in store if that would make me happy so I tried on a couple dresses found one I liked then she told me she couldnt offer the discount that was going on and wanted me to pay an additional $250 for this dress which I wasnt to thrilled about to begin with, so I refused by this time its 10pm and my fiance and 4 year old were waiting in the car for me. I left with a "maybe we can get this overnighted" and "well it is discontinued we may not be able to get your size now" I asked for a refund but was refused because of their "no refund policy" which is a load of crap because they were the ones that screwed up not me!!! DB needs a policy when someone in their store screws up it shouldnt be the brides fault!!!!!!!!! Davids Bridal has taken my bridal experience away I have had to deal with nothing but stress and complete nonsense dealing with these morons! DO NOT SHOP AT DAVIDS BRIDAL!!!! BY FAR WORST BRIDAL STORE!!!!!

Please Please Please DO NOT USE DAVIDS BRIDAL in Huntsville, Al. My experience has been a nightmare all the way around, this doesnt even include them ordering the wrong color Maid of Honor Dress. I promise fellow brides you can find affordable dresses at any boutique and get great service. If only I had known then.

The worst customer service ever!!!! This store needs to be shut down! Terrible, terrible business I have ever seen! This place doesn't deserve a star! Negative stars! If I could I would stand outside one of their stores and warn people to not shop there.

Never go to Davids Bridal!!! The dress for the wedding was altered SO BAD...no terribly, it ruined her dress!! NEVER NEVER to to Davids Bridal!!!!

I went with my fiance to the David's Bridals on MacArthur Road in Whitehall, PA. I am on a tight budget so the first thing I asked was about the $99.00 bridal gown sale (WHICH I KNEW WAS GOING ON UNTIL THE 23RD). They flat-out LIED to my face saying that that particular sale was over. I received just this morning ANOTHER e-mail from David's Bridals REMINDING me of the $99.00 sale!!! They proceeded to push dresses on me that were 5 times over my budget. I did not appreciate that nor did I appreciate being lied to. As a would-be customer I found this unprofessional and felt like I was being sold a used car. No one cared what dress "looked good on me", they only cared about how expensive the dress was and kept pushing the financing as if they were doing me a favor. I am NOT recommending David's Bridals to ANYONE I know and will be doing my business elsewhere.

I worked at store 101 in Woodbridge and never got paid, who do I contact to get a paycheck?? I did get insurance cards in the mail two months after I quit but no paycheck. I am owed 14.5 hours, please advise. Thank you, next stop is the BBB and Dept of Labor.

1 star is pushing it! I went to Davids bridal in roanoke VA! Everyobe was soooo rude. Shopping for a wedding dress should be fun, however all I got was threatening phone calls saying they were putting my dress back. Then when I seNT someone to get,they say they don't have it,then they say its not ready when just a week before I was told it would be put back of not picked up by that day! I DONT RECOMMENDED DAVIDS BRIDAL TO ANYONE ..SO UNORGANIZIED AND all they care about is there commission, ,

Well Im already married but we are having our wedding at the end of October. I have a 4 month old son and my husband is currently serving our country and is in Kuwait until the beginning of October.I had my 700 dollar wedding dress altered and had to pay 500 for alterations which was crazy . Then I get my dress back and its way too long. I am only 5'3 and I wore flats for the alteration appointment. However this incredibly RUDe women who did my alterations wrote down I had on a one inch heel. SO i went there and put on the dress with a one inch heel and it was still too long. Then the lady said I wanted the dress to be too long and then she changed the story to I was actually measured at a 2 1/2 inch heel. lol. I was contacted by a woman named Heidi who told me theres nothing she would do because the lady says I had on a 2 1/2 heel and if I get it taken up ill have to pay again.I have bridesmaids who were gonna be going there to get there dresses taken up but definetly will not be now. MY husband called from Kuwait and he couldnt believe it either. I will definetly be contacting someone and possibly the papers because they should not be in business treating people like this. tony27in@aol.com

The Greensboro, NC store is guaranteed to give you the worst bridal and bridesmaid experience ever. POOR CUSTOMER SERVICE, POOR STORE MANAGEMENT and an UNSATISFACTORY OVERALL EXPERIENCE, but they have NO PROBLEM taking your money and making sure that "ALL SALES ARE FINAL" so that when they screw things up (like forget to document the correct measurements on your order and the dress comes back wrong, just one of many terrible examples I could give) they will still have your money. This store needs an unannounced corporate visit to check out their ineffective store operations. From the sales associates to store managers-everyone needs to be reviewed, retrained in customer service skills and store operations revamped altogether. If you wish to throw away your money and not get a true bridal experience, visit the Greensboro, NC store on Wendover Avenue, where all sales are final! You'll be sure to be disappointed at this run of the mill store location. If you have any problems, be sure to see Stephanie the store manager who will promptly tell you she can't help you and it is business not personal, regardless of the situation. I assure you this store cares nothing about its brides, bridal party or providing a memorable bridal experience. For them-- it's business just as Stephanie said! Please be aware.

I have never received such aweful customer services with a store who is so well known, the service was terrible and the sales associates were unprofessional. I ordered a dress in May, 2012 for a wedding in June 2012, I asked for a larger size just to be safe and was told that the larger size would not be in until July 03, 2012, so I took the size that they could order, not knowing that this dress does not fit to size, even though it is a Vera Wang dress, I was told by Angela from the Pembroke Pines store that they had the size I needed in the warehouse on Monday, and that I could get it with a charge to switch the sizes, then I was told that I would not have to pay and the dress would be available on Thursday, I have called at least four times today asking if the dress was here, everyone put me on hold and never came back to the phone for 45min to a hour, I just hung up and called back to be told that the dress is coming through fedex, called back, and know one tried to find out where the dress is and if it is on the way and what time it will arrive, I do know that they have a tracking devices to tell were a shipment is, but the associates never even tried to help me in that sense. Please no that I give them a very poor rating, not even a 1 star. I just received a call from the floor supervisor Maria, stating that they found out my dress was not sent overnight express it was sent ground and I can expect it maybe by 3p.m. and my wedding is at 6p.m. and I needed to be at my destination by 11 a.m. tomorrow. Thank you.

My wife bought a bridesmaid dress from David's Bridal in the hope of being in my brother's wedding because his fiance' didn't have anyone to be on her side of the wedding party. My brother cancelled the wedding and we tried to take the dress back, but all of their sales are final. I don't understand why all sales are final for bridesmaid dresses. I understand for actual brides dresses, but a bridesmaid dress. It seems a bit ridiculous to me. I will never shop at David's bridal again.

If I could of hit zero stars I would have!!!!!I am in a friends wedding and purchased and paid for my dress in full!!!!Told the very nice lady that wanted the sale I would be out of town for 2 and a half weeks when dress came in....Oh that will be fine can I have your credit CARD!!!!Well dress came in the day before I left for my vacation and yes I did forget to call them back.....SORRY...I was in Disney world with my kids....Got another call while still on vacation telling me that I needed to pick dress up in a week...Said I wouldn't be home, could try the day after getting home to make the hour and a half drive to ge the dress......sorry didn't make it I had to unpack and go back to work....Three days later another rude phone call saying that I have 7 days from this phone call to get dress!!!!Or WHAT...what exactly were they going to do??? The davids bridal on mcknight Rd. in pittsburgh has the rudest people I have met..I am in sales and think that it is crazy they treat paying customers like this...Maybe I should have postponed my vaction for the arrival of the dress!!!!NOT!!!!I am getting married next year and if I have to make my dresses myself I WOULD NOT DO ANY BUSINESS with this rude company!!!!!

They DO NOT deserve even 1 Star for Poor service, they need a negative rating. Getting married should be a fun time without all the stress that David's Bridal caused me. Thank goodness I did not purchase my dress from them, just my Bridesmaids and Flower Girls. First they ruined my shoes by leaving a huge big blue stain on them, then they ordered the wrong style number for my bridesmaids dresses and thank goodness they arrived in 3 days (normal time frame is 6 - 8 weeks, just proves they can get things done when they need to). I do want to thank Bonnie Wayne for her assistance in getting this order expedited. It was one headache after another and you get the worst service from the employees and managers that work in the store in Lewisville, TX. The customer service needs serious work on how they contact you when your dresses arrive at the store, you would think they would contact the person who placed the order and paid instead of sending emails to the bridesamaids themselves. They even called my cellphone one evening and ask for my 7 yr old granddaughter to tell her the dress was at David's Bridal and needed to be picked up in 14 days or it would be returned! Then to top that off when I arrived at the store they couldn't find the dress, turns out that they discovered it was the wrong size and sent it back to get it corrected but didn't bother to call me and let me know. It's just my opinion along with all the others who have posted here, but you need to make some serious changes int he way you run your stores, receive and deliver your merchandise. This should be a fun time for brides and your stores make it stressful. I will tell everyone I know NOT TO USE DAVID'S BRIDAL when they get married.

I have had the worst experience at David's Bridal in Savannah,GA. So I went to David's Bridal and put a wedding dress on layaway. So I went back to the store about a month later to see if my dress was back and they told me is was. Then I asked if I could see the dress and when they pulled the dress out, it was the same dress of the sales floor that I had tried on. It had holes on it and it was ripped at the bottm, it also was very very dirty around the arm pits area. The manager found another dress that had to be shipped back to me. But then my bridesmaids dress orders were getting ready to placed this week so I called to ensure that everything was good and it wasn't. How about the dress had been discontinued and no one contacted me to tell me so I ended up having to pick a new dress typeat the last minute. I was a bucket of tears because they should have called and can you believe they didn't compensate anything. If only we had more bridal stores in Savannah I would cancel everything and go somewhere else.