David's Bridal, Inc Corporate Office & Headquarters

wow is all I can say. My daughter went into the store in Westminste Colorado ro get a gown that I had bought 5 years ago and worn at my wedding. She was treated very bad from the start. The seamstress told her she could only get one inch from the seams and when my daughter asked if the could add a pannel she was told yes but it would be $200 which she was willing to pay for. They then tried to hard sell he into another dress. The told her they could not do the alterations because it had a mark on the bottom of the dress at the back. My daughter told them that they would sign a paper saying the mark was there and that they would have it cleaned after the alterations. The MANAGER at one point even told her she was too big for any of the dresses.They then tried to tell her the dress was 10 years old so it could not be altered. They did every thing they could not to do the alterations and get her to buy a new dress. What should have been a good night turned into one where my daughter broke down in tears not one but twice. The woman in the room next to us even came over and was appaled at how she was treated. I will never recommend this store to any one and I have 2 more daughters that are getting married so they have lost my business.

I would have rated the Westminster, CO zero stars, but it wasn't an option. Two of my friends and I went to this store one evening to try on dresses. They say they take walk-ins, and we just wanted to really look at a particular style, rather than trying on every dress. From the moment we walked in, the greeting from the receptionist was cold, and she claimed they were "very busy." Looking around, we saw 5 people and one screaming baby in the entire warehouse-sized store. She asked if we had an appointment and told her "no, but is it alright if we look around for a specific style?" She again claimed they were busy. Then she said there was an appointment at 6:30 available, and it was 6:30!! She asked the manager if they could take us and the sales person and the manager both rudely yelled "no, we don't take walk-ins!" I was beyond SCHOCKED that this is how they treat future customers and BRIDES. They attempted a meak apology, but it was clearly too late. I am NEVER recommending this or any other David's Bridal due to the complete lack of professionalism and general kindness toward others. I'm not sure how they sleep at night. David's Bridal 9270 Sheridan Blvd. Westminster City Center Westminster, CO 80031 Phone:303-412-0558

I can not believe the stress that the store in multiple locations was putting on me the final months before my wedding. First I got my dress at the Denver location, they did not inform me that the skirt and bra were only 15% off IF I got it the day I bought my dress. They did have to order my dress because they didn't have it in my size. The last issue with this store is that when the dress came in no one called me. I called in on a tuesday and found out that even though it had shipped it could still take 30 days to get to the store. They gave me a tracking number. I checked the tracking number a couple days later and found out my dress had been in the store for 3 days before I called the first time. I made them ship it to me free of charge because of my work schedule and the fact the store was almost 2 hours from my house. I then began working with the Colorado Springs store. This was the biggest mistake of all time. I took my dress in to have to altered. Lucky me I brought someone with me to help me as they were not there to help me get into my dress. I came out and the lady was so rude. She pinned the train (lucky me this is all i needed done) then walked off. the dress eye hook was also broken and she said she would replace it. One of my bridesmaids went in and they sized her and everything. I gave them options for necklines knowing they would all want different ones. The lady didn't order her the neck line she wanted. It took a lot of talk and a lot of urging to get them to get it ordered and here in time. Even then we were told it could be that it wouldn't make it in time. Then they ordered her the wrong jacket. There was only ONE listed for them and we had to have that one reordered as well. One of my bridesmaids was in Alaska. That being the reason I chose David's Bridal in the first place. I ended up on the phone with them many times. They told her that they could only get her one neckline as that is all I had chosen. That was a 2 hour conversation with the manager. They did change the order the next day and said everything else was ordered the sash and the jacket. Two weeks before my wedding my bridesmaid went to get her dress and there was no jacket. They stated it was never ordered even though she had paid for it. That was another 2 hour conversation with an assistant manager. They did get the jacket to her but the NIGHT BEFORE she left on the plan to get here. While all of this is going on I am dealing with issues with my own dress. I have a crazy work schedule and only have sunday mondays off from work. Now getting in to have the train done was easy... Monday. But, to pick it up... impossible. They would not work with me to get a day that I could get in there to get it picked up. I ended up having to call a manager to get my dress for me so that I could pick it up. I did not get to try it on again, I did not get a lesson to how to do the train. We were left to fend for ourselves to figure it out. All the while getting attitude after attitude. They weren't even willing to do anything to make the experience a better one. They told me there was nothing that they could do. I was like are you serious... I have seen people give free veils at bigger stores like Kleinfield's. I was told "I have never known a wedding company to give free stuff to customers for any reason." Needless to say that my bridesmaid figured out the train and things went off pretty much without incident on my wedding 7 weeks ago. But the drama from this company ruined my mood coming up to my wedding and caused unneeded stress. I was dealing with an unexpected medical surgery for me and a cancer diagnosis for my dad while all this was going on. No amount of talking to them got me anything but more stress. I will never use this company for anything ever again. Even their online dept charged me twice for merchandise and refuses to credit me back the second charge because they don't see it was ever charged. How could they have shipped it to me without the payment going through because that is how they know what I wanted and where to send it. I have also made sure to let everyone I know that is getting married to avoid them because of all the drama they caused me. And I know that no bride needs this drama before their wedding either. I did contact the BBB about them and didn't ask for anything because I was getting nowhere. If you want to complain start there.

I had a terrible experience from this store of all. FIrst I walked into one in the Pittsburgh area, had to wait for ever to get waited on. Once I was waited on the lady gave the dress for me to try on said she would be back and went to wait on someone her own color. I felt like I was treated unfairly and that this was not fair treatment. After standing in this dress for a half an hour I finially found another sales associate that was great. The next problem though was the fact they were no longer making the dress I needed for a wedding so I could not order it. There was none the correct color in the store at this time and I want to know why your Davids Bridal never contacted the bride to let her know they are no longer making this dress. The lady in the store gave me four number to call that showed they had the dress in the store. I had to go home and call these stores myself. The closets one I calles several times before I got a hold of someone so they could tell me they no longer had this dress. I got a hold of a store in California and they had the dress, but I had to pay shipping. In this day and age most stores do not charge shipping or if they ship from one store to another it is free. Not with this company, I had to pay to have it shipped. Now the story gets even more interesting, once the dress got to my house I realized it was once another customers and there was a tag on it with all of this customers information, name and phone number. I was very unpset knowing how stick the laws are now about letting others see customers information. This dress was also pinned up to be altered and I paid full price for a dress that was pinned up and someone just did not get. I am very disappointed in this company and I would never go through a company that can not even notify the bride that the dress she has on reserve (7 total) is no longer being manufactured so that the girls can get thier dresses before the wedding and then charge full price for one that was ready to be altered. What is wrong with this company I would say that it was just the first store, but I went through three stores, three different states and had issues with each on of them. Good luck if you use this company and make sure you check frequently to see if your dress is availible.

I ordered a bridesmaids dress at the Springfield, VA location. My husand and I got orders to MA so I called the VA location to let them know. The dress was not even being shipped out yet but they said I had to pay extra to get it shipped to my house. I asked why they couldn't just send it to a david's bridal near me and "they just don't do that." I could understand if they didn't want another store to get the money for my dress but I had ALREADY paid. They never called or emailed (like they were supposed to) when the dress finally did come in. I will definitely be telling everyone how davids bridal doesn't help support military families in their moves. I can't help but think how a bride would feel about buying an expensive dress then having to pay a ton extra to get it shipped to her while in the middle of a military move. HOPEFULLY the dress gets to my house in time (safe and sound) in time for the wedding! WE WILL SEE!

Well, to start, my bridesmaids all went for their fitting in Septemeber 2010 at the West Springfield location in Mass. The sizes that the girls all tried on fit them perfectly, but apparently the sales woman did not record them correctly. Two of my bridesmaids dresses came in the wrong size, one of them way too big and the other way too small. Luckily, for the dress that was too big, they were able to find another dress in the right size at a different store. For the other dress, they refuse to admit that they did anything wrong because now, with the wedding 3 weeks away, they cannot find a solution. The manager Jenn at this store has been completely snotty and acts like it is not worth her time to help me out. I am the one who went and paid for the dresses, and looking at the slips now the sales rep duplicated the sizes for two of my girls. I am so upset to think that my own sister is probably not going to be able to be in my wedding and that noone is willing to step up and help me with a solution.

WOW I CANT BELIVE THIS IS GOING ON AND THE CORPORATE OFFICE IS SITTING ON THERE HAND NOT DOING ANYTHING ABOUT THIS!!!!! BUT (UNTILL SOMEONE OPENS A CLIAM ON THEM) THEY KNOW WHATS GOING ON AND THERE NOT DOING ANYTHING TO FIXS IT !!!!!!!!!!

I am the mother of a bride who is getting married July 30, and purchased her dresses and some accessories in the Bismarck, ND store. I like David's Bridal because people who are in weddings who live far away from the event, can still go and be fitted and get their dresses/items without having to wait till they get to the destination of the wedding. But, that's ALL I like about it. What I don't like is when consultants bring items to the bride, and ask if you like it and the bride says yes, she likes it but never says she wants it. So, without permission it ends up on the list and is an item that is charged to the bride's account. Its true that the bride signs the charge ticket that she is in agreement, and the unwanted item is on the receipt. Its closing time. Its late. We trusted the consultant to only have on there what was agreed. I also was disappointed that the first consultant who helped with the dress, got involved in a slight disagreement between bride and mom. We will be going this week to David's Bridal in Bismarck to discuss the unwanted item that was charged to us, and hopefully money will be refunded or the charge card corrected. In addition, the bride changed dresses after her first dress selection, and the Bismarck store manager first told the bride that she could not order the dress. We called the Minneapolis store, and the manager there said she could order the dress in her system if we needed a different size, and Bismarck said its not orderable in her system. Fortunately, the Mpls store had the size in stock and sent it to the Bismarck store, because it would have been a battle with the Bismarck store to get them to order it, and we would have just ordered from Mpls. Wow! Someone at one of the stores is not on the same page. We do not want the HWG3220 as we never said we wanted it. If you reach the manager of the store in Bismarck, she will tell you the bride and the item in question, and it is our hopes that you will authorize a refund of our money. We don't want any of your merchandise. There are others who are needing to buy and be fitted for this wedding, and I hope that you as a corporation will consider the customer first, over your needs and wants and policy. Whether or not you think it to be true, the customer is still always right, even if they aren't and their satisfaction SHOULD come first. I am very disappointed that David's Bridal policy is not refund for the item, but instead will exchange for merchandise. I feel its a very poor way of doing business. I would not recommend David's Bridal to anyone just for that reason. I would suggest that David's Bridal take a close hard look at their return policy, and consider offering refunds upon presentation of receipts. Its just a good way to do business. I will be calling the corporate office on Monday!

Horrible! They are only there to rip someone off and do not care about the customer. Buyer Beware!! Will never do business with them again!

i went to your store in raleigh n.c for my weding dress after my mother in law and i picked my drees we were told that i get 3 free alteration then when my dress came in and i went to alterations in the store they told me i had to pay for my alterations and that i was told wrong the sale lady new we are on a budget i have been tring to reach some one in charge but no one will call me back the people in your raleigh store should not play with people money and if i don't get some halp soon i will let everyone no that davids bridals are liers,rude ang try to get more money out of you and if some one does not no how to run things they should not be working there becouse i really don't like being lied to we work very hard for our money

Ordered my dress from David's Bridal in Macon, GA (Store No. 0174) in Mid-February for a wedding that's in May, and 3 weeks later they called and said it was in. Well, guess what it was the WRONG DRESS, and now they are saying the correct dress won't be in until a week before the wedding. I advised them this was not going to work because the dress needs alterations and at this location they stated it takes 2 weeks to get the dress back after alterations. Me and the bride have been calling at least once a week for status on the dress and if they could call the warehouse and put a rush on the dress. Needless to say, the folks there didn't seem to give a damn and just keep saying give me your number, we will look into and call you back. Do you think they called us back NOPE!!! We have to keep calling them. To all you brides & bridesmaids, I suggest you find a dress somewhere else. The folks at David's Bridal in Macon, GA (Store 0174) are very unprofessional and unsympathetic to the whole situation. They could careless because they already have my money. I will be calling corporate next, however based on all the bad reviews I'm seeing about David's Bridal I doubt they would be of any assistance

There are no words to explain my ordeal with this company. First of all very very poor customer service and ZERO contact information for a corporate office. A month ago I went in the store and asked for a dress I saw online. The 1 of 5 ladies working in the store sort of helped me. She said she had the dress but she said it was dirty and dingy and would not be able to sell that one to me but I could try it on. They were in the midst of sending that dress back to get a brand new replacement dress. After another store worker saw me trying the dress on she began explaining to me and the other store worker that "Oh yes, that is the dress that we just got in, it has been replaced" that was the replacement dress she stated. Well I loved the dress and bought it on sight. I paid for a garment bag which ripped as soon as I got it into the car. When I got home to check over my dress in the comfort of my home I realized the whole neckline was filthy, the buttons were missing, beading was missing, arm pit areas were so gross and dirty. I WAS SOLD THE DRESS AT FULL PRICE THAT EVERYONE ELSE TRIED ON. The store told me it was new and that was the replacement. How disgusting!!!! I will NEVER do business with them again. I will deter anyone I know from doing business with them. They are ill equipped in staff and management and over all skills. VERY POOR!!!! They suck and I am planning on contacting my Better Business Bureau for the situation which is called bait and switch

Davids Bridal is an awful company to deal with. My consultant urged me to buy my dress 9 months before my wedding. Assuring me that they would exchange/fix my dress if for some reason it didn't fit or I didn't like it. She even called me on the phone to get me to order it, so I did. The dress was beautiful and fit me perfectly. Now, 9 weeks before my wedding, my breast have grown a good amount. I need 2 inches added to both sides of my gown. The alterer said it would change the look of my dress and I should probably just go up a size and have the waist taken in. Well wouldn't you know that they won't do that. They said that my sale was final and there is nothing they can do about it. I ordered my dress over the phone, asked about if in the event that the wedding was canceled or if I didn't fit would I be able to return it and she said yes! The conversation is on recording! She never told me my sale was final until I picked it up the next week and she handed me the receit where she put in the signature spot "phone order". Under that it said All Sales are Final. Had I known that before I bought my dress, I would have NEVER purchased it so early. I was so fed up, I called headquarters and they told me the same thing. They were so rude and told me I was expected to maintain my weight when I bought the dress. HELLO! I can't help I have been endowed over the past few months! To sum it up, I gave her a piece of my mind and I am going today to meet with my lawyer, and by the time I am done, I will own Davids Bridal.

Horrble!!!! I cant even find an email to complain.

I went to David's Bridal in Peoria, IL on February 22,2011 and was very disappointed with the service. I walked in and no one waited on me for 28 minutes! I walked passed several sales representatives and even tried on two dresses in a fitting room. I finally sat down and then I was waited on. The manager then came and apologized to me after the other sales clerk told her what I had said. Her excuse was that she 'assumed I was with another bridal party.' Very poor service. I would not recommend them.

David's Bridal is a horrible company.The store manager is oblivious to everything, she doesn't know how to do anything she shouldn't even be employed there, however the assistant manager is very knowledgeable about the company. If you ever need help she's the one to ask

Davids Bridal stores are a joke. It was the worst experience of my life!! I am so thankful I did not get my wedding dress through them!!! My maid of honor ordered her dress in December and here it is 4 wks before the wedding and she still does not have her dress. They ordered the wrong size to start off with. They messed up everything else. I couldnt imagine ordering my bridal dress through them, I probably would have cancelled my wedding. Took 2 kids in to get fitted for dresses ... 4 year olds! No attention span. Hard enough. Then went to order their dresses and they had not documented ANYTHING. I hateeeeeeeeeeeeeeeee Davids Bridal.

I have been to David's Bridal a few times with my mom, future mother in law & wedding party. Every time that i have been there, they're are never any problems. My mother had gone down to finish paying off my dress and to have my sister try her bridesmaids dress on and pick it up. They arrived and was from the moment they walked in treated terribly. The girl that was working there was either just rude or having a bad day and taking it out on them. She printed out the paper that stated all sales were final and absolutely no refunds. Well knowing that i had been down there a week before with another one of my bridesmaid and she tried on her dress the same exact size as the sample she tried on and it was miles to big. Which makes no sense because the sample size should have been bigger but fit her perfectly. So they reordered that dress for her in a smaller size. She got extremely upset because my mother would not sign it intil my sister tried the dress on. The consultant walked away and said nothing to them and walked away to another consultant and handed her the dress and proceeded to say that "she will help you" in a snotty tone. My mother was upset at this point that my sister tried the dress on and it fit so they went back to the counter to get my dress. The same snotty consultant looked at the dress and saw the amount we paid for it and then told my mother that she had paid $500 dollars more for her dress then we did. She had ABSOLUTELY NO RIGHT TO TELL US HOW MUCH SHE SPENT ON HER DRESS!!!!! In case she wanted to know I don't give a shit! Then when my mother got home, my sister once again tried on her dress only to find white stains on her dress. I called the manager and she was extremely polite about the whole situation but said she would talk to the home office about it and would call back and never did! I have had it, us brides & our wedding parties spend thousands of dollars there and they treat us like we are nothing to them but a sale not a person. I WILL NEVER GO BACK THERE AGAIN! BUT I WILL RESOLVE THIS SITUATION!

I was in David's Bridal in Fresno California. And could not believe what I saw! I was in their store on Sunday. Looking for a gown for my daughter. And I saw 6 girls drinking alcohol in front of everyone. As if it was a party. There were families and children there. I told one of the consultant and she said they would let management know what was going on. Management did nothing, they were to busy. What if one of those girls would have put their drink down and a child pick it up. Or an accident outside of the store? I will never go to this store again!!!

I visited David's Bridal in Altamonte Springs, FL with my mother, and they did not let her in the store because she was leaning on a shopping cart (she is handicapped). SHAME on you for discriminating against elderly Americans :( I will take my business elswhere !!