Cricket Communications Corporate Office & Headquarters

I WOULD LIKE TO KNOW HOW TO TALK TO A REAL PERSON ,NOT THERE AUTO-SYSTEM??????THAY GAVE MY PAYMENTS TO SOME ONE OTHER THAN ME!!!I HAVE 4 PHONES WITH THIS COMPANY AND YOU WOULD THINK THAT WOULD BE IMPORTANT TO THEM BUT ITS NOT..IM GETTING READY TO HAVE 4 PHONES LESS WITH THEM IF THAY DONT FIX THIS.-CRICKET USE TO BE A GREAT COMPANY BUT SOMEWHERE ALONG THE WAY THAY SUCK!!!!!I WOULD REALLY LIKE TO GET THIS SETTLED.I HAVE EVEN FAXED COPYS OF MY RECEPITS IN TO THE COMPANY AND STILL I HAVENT HEARD ANYTHING,BUT THAY SURE DONT FORGET TO BILL ME DOUBLE EVER MONTH!!!!

i have had my phone now for almost 3-months and as far as i am concerned i would not go with any other phone service but cricket. thank you for such great service.

omg cricket is horrible.......my phone got stolen and i want to file a claim and when i get to the claim department i can't cause they tell me i have the wrong city and zip code but i have the address correct what type of shit is that i never had that problem until i try to file a claim and soo i say is there anything else that i can use to verify that , thats my accound the lady say's no ......... and so i can't file a claim.... soooooo what is im suppose to do thats should be sumthing else that they is able to do i think that is very stupid

WOW! Never have I had more problems with any service department/sales department/customer service. Absolutely the worst company ever in the entire history of marketing. I would have better luck recovering a stolen iPod from a gang member then get actual help from Cricket. Cricket cannot get any worse. Period. I want to line up the entire staff at Cricket and run down the line with my have out and slap everyone of them. If I could sue you for just pissing me off I would send every last dime I have doing it. Just so this is crystal clear, YOU SUCK ASS CRICKET!

I have had soooo many problems.........I bought a phone on mycricket.com and returned it over 2mos ago. sent it certified receipt retun required. They signed it, confirmed they had the merchandise and kept telling me they would expidite my refund (100.00) It is now June 11th and get the same answer ...we will expidite your refund. I have heard that bull since April!!!!!..I did call the home office and get some satisfaction with a man named Dave...but it was on another issue .....but I did tell him the dicciculty I was having with the refund and he submitted it as well.......so far I'm out 100 dollars and to top it off I went into a cricket store and spent 300 on a new i phone.........I have been a customer for 11 years and this is how they treat me!!!!! They have stolen my money!!!!! I am a divorced mother of 3 who is disabled due to a car accident I have many rought days as it is I don't need this. I need my REFUND!!!

cutomer service sucks, you have people advertiing for you that are pin wierless not cricket, and your customer service is in south east asia, india, and the freaken phillipans, whats up with that;.?

When Cricket took over Pocket, my wife was told she would have to buy a new phone. The Internet said that she should not have to buy a new phone, I tried to return the phone and I was told that because she had used more than 30 minutes that they would be unable to take it back. This was the store at 1503 Austin Highway ion San Antonio, TX. Stay away from that store. They are a bunch of lying bastards. Cricket should revoke their dealership because they do a disservice to their reputation.

I got the huawei and had nothing but problems they replaced it once and i still think its a used one they brought out of the back room not in a box it had finger prints all over it but anyway i still have the same problem i have a hard time answering it , its like it freezes up 3g works when it wants to but the good thing about that is my battery last a lot longer

I have been a Cricket customer since 2008. On May 5, 2011 I paid $59.46 for service for the month of May. On May 9, 2011 I was no longer able to receive or place calls, when someone would call my number they would get a message saying 'this number is no longer in service' and when I would try to call out I would get a 'this phone is not authorized' message. I called Crickets 800 number and explained the situation. The first time I called I was told it was my handset so I took it to a Cricket store and they said the handset was fine. Called them again and even though I had a hard time understanding the guy in India I think he said it would be escalated, but never heard back anything and it never got fixed so I ended up getting new service with TMobile. I eventually filed a complaint with the Better Business Bureau requesting a refund for both the month of service that I did not receive and for the new handset I paid $150 a few months before. Their idiotic response was since I was able to use it for 4 days there would be no refund. I then tried to sell the phone I had and when the person I sold it to tried to get it activated they were told that there was a bill due for June and that there was a 'lock' on the phone until it was paid! So they took money for the month of May, didnt provide me the service they agreed to and now they are trying to collect for the month of June AND have made it so my phone is useless to sell. They are money stealing fraudulent thieves. The BBB has logged almost 5000 complaints against Cricket in the past 3 years with almost 2000 complaints filed this year alone.

I have Broadband and am totally disappointed in Cricket. I am checkig out other venues. Here is why: My mother passed away in early May 2011 which devasteed me. I receive a paper bill and pay $1.25 extra for that. After her funeral, I noticed I was late in payment. I called customer service and had the payment taken out of my debit card. Fine. I did not receive a bill for June and forgot because my late mother's house had sewer backup problems which forced me to have her yard dug up to the sewer. I did not notice that no paper bill was sent and I was cut off! I called customer service and was told you never paid us! Before my mother's death, I had NEVER been late with a payment. After that was resolved over the phone, I noticed a box popped up on my computer with a text message---what is this? I am not computer smart.. It said you are late with payment! I also went to the Cricket store to turn in my broken modem and was treated like I never pay my bills! I HATE Cricket and will be looking elsewherre. Do not do businss with them. Even when I forgot to pay my electrical bill due to mom's death, they at least gave me 1 month to make it up before shutting off my electricity!

Well looks like another one bites the dust. I bought before reading these reviews and WOW! I sent a fax to corp. to see if a little encouragement would help. But the economy has created a dog eat dog situation - It's take the money and run.

Now im olny 12 years old and I can even tell how bad this service is.Its already been a week week with no help at all.My mom has spent days just trying to find out whats wrong with my phone.Half the time you cant even hear the people,they hang up on you,or they dont have the answer to what were asking.Some even have a rude atitude and we still dont know whats wrong.

Purchased another Cricket phone when had problems with other cricket phone while paying ins. for the previous Cricket, I had to pay a $50 deductable for a phone that was still inferrior and could have been purchased for around $10 to $20 dollars. I have been paying for full long distance, unlimtd txt, email, web only to find out the phone I was sold does not perform the services I have been payuing for for approx 5 years! You charge people a service charge of $3.00 for coming into your stores for paying cash, NEVER have I done business with a company that could CARE LESS. Your services and your company fall under the DECEPTIVE FAIR TRADES ACT! You will pay sooner or later! You will wake up after you are having a class action.

WELL I PAY 205.0O A MONTH FOR 3 PHONES AND BROADBAND MY WIFE AND STEPDAUGHTER HAVE HAD PROBLEMS GETTING MESSAGES WE CALLED SEVERAL TIMES FOR TECH SUPPORT TO FIX THIS PROBLEM AND AFTER A MONTH STILL NOT FIXED I CALLED TODAY TO GET THE CORPRATE # AND NO ONES HAS IT PLUS MY FRIENDS ARE ALSO HAVEING PROBLEMS MAY BE WE NEED TO GET THE FEDS INVOLVED

WIsh this rating had a zero. I contacted you about making a bridge payment WITHOUT having to talk to a person to do it. I will NOT go into a stupid store where everyone speaks Mexican & not English, NOR will I talk to a rep because I simply do not understand Indian accents - period. Your website says to call the 800# to make a bridge payment, when I say "bridge payment" it says to go to the local store. The BBB already has my complaint - dialing 611 or *611 both say the call can't be completed as dialed. False advertising much? ALSO false advertising to say I can email customer service when I've not ONCE gotten a damn reply from there.

I agree with all of you. I can't believe that this company operates the way that it does. I could give you all so many stories, but recently I recieved my bill and it was about $30+ over my monthly amount. I looked at my past bills and noticed that it has steadily been increasing over the months. I called customer service and spoke with someone that could not speak sufficient english to continue the conversation, so I called back, same thing, I called back.... finally got someone to talk to that could understand me and I could understand them. The man on the phone explained that he could not find the reasoning for this and he would credit my account with the difference and correct the billing (after 45 minutes on the phone). When I went to pay my bill the automated system still had the incorrect amount and would not let me talk to a representative. The automated system said that I needed to go to a store. So I did, which by the way is an entirely different horror story. After a very long wait, the lady informed me that she saw the notations on the account but could not honor the agreement I would have to call customer service. She advised me to come into the store next time because customer service never sets it up correctly. I confirmed that I would have to pay money that I did not owe or my service would be interrupted even though it confirmed in the computer, she said yes. Now here is the kicker.... She charged me an additional fee for coming into the store to pay the bill! Even though they would not let me pay over the phone or talk to a customer service representative until the bill was paid. This is crazy, they are completely "stealing" money in a couple of different ways. If anyone knows how to report this to the FTC, please advise.

To whom it may concern,My wife & i both had the service less then 2Mo.and never had i had so much trouble with a carrier like Cricket.First let me say this we leave in S.A.TX.anyone who needs some sort of help with there cell phone or just to make a payment be ready to spend the entire day @ the stupid STORE.Oh don't to pack a lunch because as soon as you arrive @ the STORE you have to sign in and wait to be called unless your the first customer well you might want to Camp out.Then there is no REAL Person to talk to when you call but if your lucky and do get a real person to talk to good luck in trying to remember why you call in the first place.We've gone to several of your Stupid Stores sometimes no one knows or understands the customers problem,i call this lack of knowledge and most are SCHOOL KIDS.Here in our city we used to have a service provider call (Pocket Comm.)which cricket bought out this privider was much more than a provider everyone knew there stuff,and no waiting in line either everyone behind the counters were helping customers at all times.We never saw anyone doing window washing,eating tacos,drinking soft drinks,sitting kicking back, shooting the breeze,etc.Well now my wife is the only one that styed with the Stupid service as for me found a Hell of a Better Service Provider(pagepluscellular)works for me.In my opionion your service & your Customer Realtions stinks.........

My long rant! Had tried service a few years back and had no problems, we left do to other factors. We are near the edge of the calling area for our location, (when we travel south, there is no service for about an hour). My husband would have to stand next to the window in only one room or go into the parking lot. Our city has its own internet service, but only get 10 hours free and unlimited it's $90. So tried broadband, it worked the same as the city. Lost the month of service, but was able to refund the adapter and hook up a phone for free. Got my husband an android about 5 months back. We did receive our credit refund. BUT, it turns off on its own, have to charge it 2-3 times a day, not all calls come thru (I have to text him to call me or call multiple times), sometimes he won't get texts or will get the same text multiple times. Okay annoying but workable. I don't have automatic bill pay, I authorize every month over the internet (I'm poor, I will not pay extra money just to pay my bill.) So this month I didn't know if I would be able to pay before the due date, so I went in to do a bridge pay, couldn't because all I had was $10 and their system can only do $20 or more. My bill was due on the 14th, luckily I was able to pay the 15th. My monthly is $46, the bill had this month and next on it, I only wanted to pay the current ($46) well they took $92.50 (where the hell did the $0.50 come from, didn't ask because I had bigger problems), my husband calls and says he got a text, so I immediately called(5-15), saying they took to much. I was told it would take 5-7 business days for it be credited back. Called today to check on it, the lady (best person I could understand since the first time I have ever talked to) told it that it takes 5-7 days to investigate, then 2-3 weeks to be refunded. Wanted to speak to supervisor, so he says "I don't know why you were told wrong, but it can up to 3 weeks". Replied, that was my electric bill, and if my power gets turned off, I would cancel service. Nope can't do it. Told him that I've worked customer service, so I know he is probably a floor supervisor. That I didn't want talk to another floor supervisor, I wanted to talk to his direct supervisor. Not available. So asked for corporate, "sorry,we do not have that number and if we did, I am not able to give it out." My husband found it on the net, (I'm surprised I actually said goodbye). Called, waited almost 15min. After stating my complaint, was asked to hold a moment (no music, just dead silence...had to check my phone to see if I was still on the call). 20 minutes later, was told that it would take 7-30 days, but they would refund it as soon as possible. Asked for a supervisor, again not available. Again I (somehow) said goodbye, hung up as he was starting to say something. Called my bank, even though I had entered as an online check, they took it out as a credit,(it should only take 3-5 days). A dispute could take up to 20 days. At this time, I'll wait. Luckily I was able to get an extension on electric. Unfortunately we have to stay with Cricket, don't have good credit or a big deposit, there isn't a different non-contract option available, and prepay would end up costing to much.

When you call them, it is so confusing and trying to talk to an actual is almost impossible. Had to call 5 times just to finally get someone, then had a hard time understanding them. At least corporate has either a english as first language or someone that didn't have a crash course in it. Since they barely can speak english, I wonder if the call center has anyone there who can speak spanish.

I purchased your latest Crosswave modem. For the past 2 months this 'waste of time/plastic' piece of crap has not worked. After nearly 8 weeks of troubleshooting with your 'worthless' customer service (800#) staff, I am inclined to believe $200 for (1 month's service & equipment)is worth getting rid of a BAD PIECE of %*#$&%*#$& company that does not support its product. One of your support staff (my assumption, uneducated) had the audacity to ask me to uninstall my operating system to enable the computer to receive a signal from your Crosswave that NEVER emitted a signal to begin with. Outside of $$ lost, frustration, and hours of worthless conversation from individuals that cannot obviously spell 'P C' - CRICKET in my opinion is %^*^*. When asked for corporate numbers to contact or request for a shipping label, I only got the run-around, bogus names, bogus numbers, and a headache. It's a mystery to me WHY: EVERYONE want a FRIGGIN JOB..... NO ONE want to work?