Cricket Communications Corporate Office & Headquarters

I tried to purchase my new phone and service from Cricket through my Capital One Master Card but they said it did not go through yet my credit card show pending fees?? May credit card said there is not problem with my credit but somehow not matter how many time I tried to call credit department they deleted with my credit card company on the line and then it happen again? I am so unhappy in how could it pend on my credit card yet they said it did not go through?? They don't even send me or get their super visor to help what is going one my credit card is ok???? I had spend form 6pm to 12:30 IN THE MORING DEALING WITH CRICKET AND STILL NO PHONE???

Their customer service is stupid they never send me to credit department who is not Cricket or anyone to solve a new order I guess they don't want me as a customer. I want a discount for my problems.,

Cricket rips people off. They have double-billed me for six months, and are still doing so despite my repeated notice to them. I am retaining the phone just because I know that once I cut off my service, I will have lost all access to recourse. If you haven't bought a Cricket phone yet, don't. You will absolutely regret it. I know several people who have Cricket, and like I they constantly experience missed phone calls and text messages. The phone service is crappy, the customer service is worse, and the $10 per month you'll save on phone charges are not worth it. Why have a phone if it isn't reliable?

I bought the Cricket Broadband Modem in Burlington NC 4/12. It is runnning on dialup, not broadband as it should. I am "under the coverage map". Local office would not exchange modem and told me I would have to go to another city to have it checked. I just spoke to the corporate office, and she was to check to see if tech support put a note on my account from the tech support call I made and stayed on the phone almost an hour with "Joe" at tech support, and he told me that it needed to be checked. However, tech support obviously did NOT put any type of notes on my account, THANK YOU SO MUCH FOR NOTHING. Local office said I would have to go to Greensboro. No thank you. If I buy a product in the Burlington office, the Burlington office should have common decency to exchange the piece of junk that does not work. I will NOT be paying for another month. I will NOT get my money back that I worked so hard for, and I will NOT refer ONE individual to this service. I will do WITHOUT broadband if I have to deal with this kind of customer service. Being a government customer service rep myself, I do MY best to make my customers happy, not send them screaming out the local store door, and never looking back. Feel free to call me if you should have any questions about my rating. Period. Not happy. And will spread the word to others so that they do not get caught in the same trap. Money spent. No broadband. No customer service. No help. Amazingly poor horrible customer service.

where is my complaint post? I said nothing vulgar or offensive. Unless it was offensive to Cricket. So be it. I will make sure my complaints are posted on Facebook and Twitter. I will spread the word that if you want broadband and CUSTOMER SERVICE, you should go elsewhere. I have NEVER had such a bad experience with anyone. This will most definitely not happen again. I learned my lesson. Paid your company good money, spoke to tech support that could not understand me, nor him. Got nowhere. spoke to corporate in Greensboro today and was told I have to bring computer and modem to them. I highly think NOT. Gas is almost $4.00 a gallon. I'm not wasting my gas and time when the local store that sold the modem surely had a replacement modem in another box, just like the one I bought and cannot use except for slower than dialup. And it is crap. Sorry. people work hard for their money, to purchase products that are to be good. Not products that do not work, then have to be given the run-around for hours or days (as someone above stated, thank you so much!). I will not speak about this again on this website, but please check facebook or twitter. Pass the word. Shut this company down if they are not going to provide trained customer service to consumers. I have never in my entire life been so aggravated and disappointed.

Bought phone and one month (I thought) service online with assurance of rebate on phone; the rebate form was so complicated, requiring difficult to access information, I never did get the refund; also, we used my credit card to purchase the PREPAID MONTH TO MONTH amount -- no authorization to autopay in future -- phone did not work where we live so did not purchase additional service; HOWEVER, on my credit card was a charge for an additional month through some entity called "Vesta" (a processing center, they said) - did not know how "autopay" got on my card and said they'd credit my card but could not remove charge -- I had to call Cricket -- good luck with that -- could not understand the rep I got and he kept misinterpreting what I said -- which was pretty straighforward -- like "I did not authorize that charge!!" -- he'd repeat like "oh, you say someone took your credit card without your permission?" I finally hung up in frustration. Terrible signal on phone -- fraudulent handling of my credit card -- indescribably terrible customer service and charge remains on my card!

Bought phone and one month (I thought) service online with assurance of rebate on phone; the rebate form was so complicated, requir

I have finally given up on Cricket and changed service to Boost, but Cricket is still charging me on automatic bill pay ever though my old phone is no longer attached to a phone number. I keep trying to call or go on line to fix this but I cannot reach anybody live and every time I've gone to the store I have to wait a minimum of an hour and 45 minutes which waist valuable time to total frustration. Best to simply avoid Cricket.

I just bought a new Cricket phone online. As soon as I received it, i called to activate it. Nope, its just not that simple...WAIT!!! CALL BACK IN 4 HOURS AND THEN WE CAN ACTIVATE...THANKS FOR YOUR PATIENCE... NEXT CALL...CALL BACK IN 4 DAYS AND THEN WE CAN ACTIVATE IT...WOW....... CALLED BACK ON THE 4TH DAY..CORPORATE OFFICE... WAIT..A TRANSFER TO SAME "ACTIVATION LINE"????? OH SORRY ,ALL NEW PHONES CANT BE ACTIVATED AT THIS TYPE.,.THERE'S A GLICHE IN THE SYSTEM. WELL AFTER I SHELLED OUT 110 BUCKS...NO ACTIVATION... NEXT CALL.. WELL WE CANT ACTIVATE YOUR PHONE...YOU'LL HAVE TO TAKE IT TO ONE OF OUR CRICKET STORES AND THEY CAN DO IT................really. THAT STINKS...REALLY STINKS...I CANT BELIEVE I SPENT THIS MUCH MONEY AND ALL I AM GETTING IS LIES. ALL I CAN SAY IS WOW.. Ms. Long 571-277-3883

Sooo many complaints...never thought that i would be writing this...my complaint is...my sis purchased the huawei phone for me as a gift and the sales rep offered the shield for it....well i get home and i open up the shield and its used....went back to return it andt i find that they dont have a receipt print out for it...well the rep ended up poketing the money...and the manager said they would look into it...and call me back...of course he didnt and its been three months now and I've gotten nothing in return..and keep being ignored...i dont see how nor understand why Cricket won't address our complaints...bummed in texas

Cricket Sucks The customer service is awful They use bait and switch tactics and need to be sued.

I think a class action lawsuit is in order Cricket needs to know this is not how we do business in the USA

when u first started i was 1 of ur first clients.was happy now that u have gone paperless u seem to think all problems have disapeared because there is no paper trail.this only give u the right to say we dont know but this is ur fault got paper to prove it no. if u pay online u have to make ur payments thru cricket otherwise u have no proff u have to go get a statement from the bank the transaction # listed on line is nothing and since you are now owned by att i see why u went paperless and why we have so much trouble getting payments in to u why does it take five days to pay this bill online when it takes reliant one day being greedy is already been a downfall for att customers are paying for it, your free cell phone gimic winds up costing you like a house mortage elderly people have no help from either co.

and the people that work in the cricket office are rude and talk down to you and dont care what your problem is you got a copy of your bank statement (which for most of us comes the first of the month and unless you got a 10k bank account it costs 5$ for a copy but then again the fellow who was rud and who will talk down to you and tell u i get one every day because he dont pay for his phone and while you try to get waited on you hear him tell his friend he fixed it so his phone got cut back on while he tell me no way to locate my payment if its from my bank either get a printout from the bank or u wait i was also told by him bring your computer in are cricket off wifi would i have been able to show him i had paid the bill or was it just the sarcasem when he said it i was to stupid .i was in the new office by crosstimbers 45 freeway its toward town he was light skinned had braids in his hair the time was 4;45 to about 5:10

actually i give u no stars that boy talked down to me like i was a liar i was stupid and also told me i wasnt on my husbands account of which he called in and talked to them just like it says can you prove go get me a bank statement i said my ststement doesnt come out till the 1st of the month and i have to pay 5$ for a copy he says oh well i get a printout of mine everyday. and since u people let ur employees say and do anything they want i think you need to be investigated and maybe i can get some frinds of mine to picket and until i see something done about the smartass i will write online and send a protest letter to ur corp office

I HAVE HAD THE SAD EXPERIENCE OF PURCHASING YOUR CROSSWAVE WIFI CARD. AFTER SEVERAL TIMES TO WALMART EXCHANGING DIFFERENT WIFI CARDS BECAUSE THE CARDS WERE REGISTERED TO ANOTHER CUSTOMER WHEN I GOT HOME TO TRY TO ACTIVATE IT AND GOING BACK AND FORTH TO THE STORE TO GET ONE THAT WAS NOT ON SOMEONE ELSES ACCOUNT. I FINALLY GET IT HOME TO ACTIVATE IT AND IT IS DEAD OUT THE BOX MEANING IT DOES NOT EVEN WORK. SOOOOOOO I HAD TO ONCE AGAIN GO BACK TO WALMART AND PURCHASE ANOTHER ONE THIS TIME SO I DIDNT HAVE TO COME BACK I MADE SURE THAT IT WAS LEGIT AND ABLE TO BE USED.I WOULD LIKE TO KNOW FOR THE MONEY THAT WE PAY FOR THIS SERVICE MIND YOU $60 PER MONTH WHY DO YOU SLOW OUR SERVICE DOWN THAT IS ALMOST THE SAME PRICE AS DSL BUT YET YOU SAY THAT IT IS UNLIMITED SERVICE. THAT IS A LIE THE SERVICE IS LIMITED BECAUSE OF WHAT AND HOW YOU DO THE BANDWIDTH. YOUR COMPANY IS A PISS POOR EXCUSE FOR A CORPORATION IT MATCHES YOUR CUSTOMER SERVICE, PRODUCTS AND SERVICE. YOU STAY ON HOLD FOR CUSTOMER SERVICE FOR OVER AN HOUR THAT MIGHT BE DUE TO THE COMPLAINING CUSTOMER ***AND TO THOSE WHO READ THIS DO NOT I REPEAT DO NOT PURCHASE ANY SERVICE FROM THEM RATHER IT BE BROADBAND OR CELLULAR SERVICE YOU WILL REGRET THAT YOU DID*

CRICKET IS THE WORST COMPANY EVER!!!!! I have called the corp office 858-882-6000 with no help....I purchased a broad band modem with no insurance..the insurance was $5.00 a month..the equipment was only $50 and I have had it over a year..no need for insurance...until it broke...all I need is a reusable or the same one.....I have had the runaround for the past couple of days....I was told by the store location that they can't help me....this is crazy

The mere mention of Cricket makes me get a headache! These people don’t care if you are a long time customer or if you go to some other company. They have no customer service, no working website, no proper accounting, and no heart. If we get together and sue them, maybe they will start to better their company. Let’s cost them money and help their stocks to drop! Please email me at marteeno@hotmail.com so I can start a list of those willing to join in on legal action. Thanks; Martin

Just bought my phone a few months ago and the charger to the phone has already crapped out

Cricket sucks in Las Vegas and all counts. Maybe getting Channel 13 "Call for help", might this company around. The correct information for the corporate office:Corporate Communications 5887 Copley Dr, San Diego, California 92111. I know this I have the insurance for my phone and its on the paperwork. Cricket needs to get rid the INDIANS and bring the COWBOYS (hint..hint). Can't understand a word they say. ALL the stores in Vegas need to rid of all the reps. They are all rude and nasty