Cox Communications, Inc Corporate Office & Headquarters

I had a Cox Comm. technician invited on 3/31/11 to my house by my daughter (he installed her cable) for lunch while he was on duty. He took a rag off his Cox truck and proceeded to pray on my yard to Allah. He isn't Muslim. I was a diplomat in Muslim countries for 13 years so his actions were more than inappropriate! At the lunch table he said he had pictures of his family (after saying his church was Baptist). He showed me 6-8 members of the KKK from his color digital photo list. I told him I was a southerner. That should have been when he apologized for that stunt. No such luck. He's dating my daughter and a bigot. His name is Eric and he services Phoenix and Surprise AZ. Think Cox Comm will fire him for his mental health/anger issues?

I want to know why Cox's is showing porno on almost every network and why they show programs like Hung, that should be taken off the air (a teacher as a prostitute) and why during the day shows that have language not appropriate for young people.I have called several times on this matter and i get the most ridiculous answer, we are only the provider and can not do anything about it, well I say I pay you for a family run cable business and since you (cox"s) are providing me a service and I pay you not HBO or any one else. you are the responsible not us! you lied about your programs and all the new movies all I have been seeing are the old movies and re-runs (Avatar, Twilight etc.) please do something. I think the FCC should step in and the newspaper's should do a story on how we get ripped off.

Cox lied, harrassed, manipulated and unethically attacked my parents. They are old people and COX calls them up out of them stating that there is a leak in their house and it is disrupting our neighbors service. Well, our neighbors that have cox, has no disruptive service. They then proceed to tells lies upon lies about their service. Customers of COX, why does your bill keep going up, but yet the service is still the same? Do you know why, because they are greedy. What company still uses old technology, going back to 15 years? Cox does, we have had the same line, the same tap up by the street since day one. Telling my parents they HAVE to pay for tv service, basic analog channels, not using a cable box; they want to charge them $22.99 a month for channels 2-22! Well prior to that, my parents were spending $10 a month just for that channels 2-62+. My mom wanted to create just one bill, so what they did was merge everything into one bill. This was back in 2006, so before that we were getting tv service. After that, until Monday 04/11/11 they were getting tv service. Nothing has changed, except COX unethical actions on pursueing that extra dollar. Correct me if i am wrong, if my parents were getting this service right along and COX bundles it toegteher and it is COX responsibility to folow through to what they state to the customer and that it is COX fault for not doing there job properly and screwing over their long time customers? Seriously, a long time customer means how long they have been with you, NOT by how much money they spend! If cox customers are only getting cox internet and they have DirectTV for tv service, does that speak much about cox than it does about the customer? After all said and done, the threatened my parents to terminate the service under the FCC regualtion for non complaiance. After all said and done, cox still split the feed going into the house for tv service. So WTF was all that about?

Cox Cable in Greenville SC is an absolute joke. Customer Service personnel are very polite, but also very ineffective. Our cable had to be replaced, a group came out and buried the new cable - in an area they were to avoid, they did not follow specs. In the process they damaged my old cable and did not connect the new one. So right here at NCAA tournament time - we have no cable. They woule not dispatch a crew that day - said they were all booked. I asked that an on call crew be dispatched - they said they were all booked too. This is laughable. I was promised an 8am service call the next day by 2 floor managers. 8am came and went. Finally we got a call that service would be later that day. We were to travel this day, we postponed our plans. They eventually came and completed the 10m job and said "sorry for the inconvienence". I am going to Dish Cox: good luck on your bankruptcy - now I know why you are in trouble - you care NOTHING ABOUT YOUR CUSTOMERS I dare you to call me (even though you said you would) You have my number - it is the one with multiple calls on Mar 18 - Come on, call me.

We have Cox cable with extended channels/HD and internet. Over the past year of having service, we have had constant problems such as picture freeze, break-ups,losing channels, and slow internet; not to mention multiple other issues. About seven months after getting service, I purchased a DVD player. It was only then that it was discovered that during the preceding months, we had not been receiving HD picture quality. Our TV and the Cox HD receiver, which was hooked up by the sales rep, was done so incorrectly. In my opinion, Cox should put some of that money they spend on their commercials, and focus on improving customer care and better tech support!

I am still waiting for a refund after moving out of a COX service area. I keep gettign the same answer, "The order has been in a que to be processed, I will get it sent out shortly." I think they sit on it hoping customers will forget. It is time for a letter to the FCC.

Ridiculous company. During my lunch hour today, I went to Cox to return some equipment for the service that we disconnected. I entered the store at 12:30, at which time there were 2 customers, each receiving assistance from a cox employee. Aside from myself there were two other customers waiting in line. Before long, the line began to grow, and grow. At 1:00pm, a manager comes out and very casually, non-chalantly logs onto a computer and takes the next customer in line.There were 8 other customers in line by this time. Once it was my turn, 3 other customers had walked in and gotten in line. The 2 customer service representatives were very professional and helpful with the customers. However, why, on a weekday, during the peak time of day (lunch time) for customers that work . . . to come in and handle business, WHY DID THIS HAPPEN??? I missed lunch and was late returning to work.

The Cox Customer Service and Sales department is criminal. I signed up for one promotion on the phone. I got service and it was prompt my service was excellent then I got the bill. They put me on the wrong rate plan. I called they said it was their mistake, they credited the account and it would show up correctly on the following bill. The next bill same error and crediting procedure. Then the third month, corporate amnesia, I now need to sign up for a long term contract and service at that rate was never available. Every person I speak with says something different but they all end with no you never signed up for that plan, we'll have to get back to you in 24-48 hours. However, they never call I have to initiate the call. I have filed a formal complaints and emailed Cox corporate.

yeah, my bill started out at $6.99/month and in under 3 years jumped to just under $18/month!!!! how does cox stay in business??? the customer service is poor, there are other providers that are cheaper - matter of fact - there's that lovely new gadget where one can get unlimited channels for $9.99/month!!! UNLIMITED! and, there's the internet...FREE!!! on top of that...i cancelled service with them on 12/13 - they sent me a bill for $5.48...billing me from 12/15-01/03!!!! but i figure, they do need the money - cause anyone with half a brain will not use them! they're losing customers left and right for good reason! and on top of ALL that - i try to call at 6:15pm this evening...recording says to call back during business hours...til 7pm!!!!!!!! nice.

I have NEVER been treated so badly as a customer before until now. Cox has HORRIBLE customer service. At work, I deal with customer service everyday and this is NOT how you treat your customers. For the past few months, my boyfriend and I have been treated horribly by Cox. They tried to charge us for things that we should not have been charged in the first place and then treat us like dirt. My boyfriend has been on the phone with them for at LEAST 9 times about issues we had with them for a total of probably 3-4 hours WASTED. Let's just say they are losing two customers VERY SOON.

The WORST customer service!!! Cox Communications does not abide by any of there prices, they always change and when you try to contact them you sit on hold and noone wants to help. I to thought they would offer better service then Verion and it is much worse. If it weren't for my children I wouldn't give them a penny of my money!! Don't waste your time with this company and by the way, corporate isn't any better.

I AM SO TIRED OF COMPANIES ALWAYS HAVING SPECIALS FOR NEW CUSTOMERS, I AM A OLD CUSTOMER OF A FEW COMPANIES, SO THEN, I AM NOT AS SPECIAL AS I ONCE WAS? , THAT I AM FORGOTTEN ABOUT, I THINK COMPANIES SHOULD KEEP HAVING GOOD OFFERS FOR THEIR OLD CUSTOMERS, AS THEY DO FOR THEIR NEWBEES IF I COULD STOP ANY OR ALL OF MY SERVICES I WOULD,

You recently updated services I lost all my recorded program and on your movie channels you now do not put the dates of which the movie came out like you used to I have contacted essar pres. and Ivan johnson and others, because I am very dissatisfied and look to change over to u verse

I just left the big phone company to go w/Cox. I was quoted a monthly price for bundling by one of their reps. When the bill came the monthly cost was higher. When I complained, one rep said they would review the recording of my conversation with the first rep. It would take a few days. That was good, but she never called back. I had to call them back. Of course by then, they were conveniently unable to go back to the recording. I am so disappointed. I had high hopes Cox would be different from Verizon but that is not the case.

My child has more engineering sense than whomever is in charge of the Las Vegas cable commercial insertion servers. Always seem to get set to 1080i, even if the network feed is 720p causing picture breakup. Really, it's a simple menu click.

Here in Northern Virginia, you have two major choices. Cox Communications, and Verizon (aka the big phone company). They are in direct competition with each other, and it shows. I called the main # for cox trying to find out something about what happened to my account. They said one thing, and couldn't back it up. I asked to speak to a supervisor, the girl never told me that they had 24 hours to contact me. Thus the supervisor has never called. i am not calling the CEO/President of the company and DEMANDING an investigation and termination of the girl that I talked to yesterday, that promised that a supervisor would called me. And I will ask for a high level investigation into this matter. They brag (enemonously) about their customer svc on their funky commercials down here in No. Virginia. They have yet to prove it to me.

I don't understand how you are even in buisness. Leave san diego. I wish I could get time warner, they are a true cable company. I went to your customer service center on federal blvd in san diego. The agent yelled at me and told me I was just being a "bitch" because I was upset about being charged 55 dollars to have my house connected to the internet and tv, even though cox guaranteed one working outlet.

Because I have two accounts that my Cox bill is paid from I send them 2 checks. They cashed one and lost one one month and I called and addressed the problem as they should be responsible with my checks - if they don't make sure everything is out of the envelope it can get into the trash and fall into anyone's hands. This meant my check was floating around who knows where or if they suddenly find and cash it I end up with money that I am not aware of coming out of my account. I started taping the two checks together so they couldn't miss both of them. Just the other month they again cashed one and the other one was never cashed. They were taped together!!! How could they lose it unless on purpose. They will not take any repsonsibility for their actions nor will they try to find my check to return it to me. Very irresponsible company. I called them on the 14th of the month - immediately upon getting my next statement showing they had lost my check and informed them of what they did and told them I would be sending a replacement check - which I was responsible enough to send out that very day, along with that month's payment which was due on the 26th. On the 20th they send me a letter from their collections department stating I was past due on not just the check I sent as a replacement but for the amout due that month that wasn't due until the 26th! When I checked my bank account the replacement check I sent them had been cashed on the 20th! Our company uses Verizon and when I had a billing problem with them they were extremely helpful and responsive. They do take responsiblity for their actions. I am not unhappy with Cox's products but I am very unsatisfied with Cox's business procedures.