Cox Communications, Inc Corporate Office & Headquarters

Over 5 years ago, I cut off every Cox communication service I had. Best decision I ever made. I highly recommend Dish for television services. Today, however, I had to call Cox on an unrelated question. After making 4 phone calls and having a supervisor say I could hang on for 10-15 minutes, he told me to call a number which he guaranteed would ring in my local city. The number was to his department. Jerk. I am going to publicly humiliate them in my small town. They should not be in business!!!!!!

I wish that i had of known that this company was a big fat joke . I just switched not even a month. Was sent no bill yet you are going to put me in collections for only having service for 25 days. My quote was not what my bill was. I see all these people with complaints and this company looks at this as if we are all looney. If you have this many unhappy customers wouldnt you want to sit back and see just what is going on. Im sorry for leaving verizon. Yes i have to pay more but at least you can talk to a supervisor. Not with you guys it takes 48 hours. REALLY I rate this company for crap

Why does Cox Communications have promos FOR NEW CUSTOMERS ONLY! Don't they care about keeping their existing customers or do they have a "don't give a damn attitude". I recently spoken to customer service rep and he advised more than once they focus on NEW CUSTOMER PROMOS only. If Cox cared about keeping their older customer base instead of losing them for another competitor, perhaps, they will think twice if their jobs were in jeapordy due to poor service. Remember Cox is not invinsible. Companies close doors and merge with other major companies everyday. No job is secured out there.

Five (5) years ago, we returned the equipment box and at the same time paid in full and in cash our bill at the Cox office. We had gone with a new provider for phone, Internet and cable. We moved a year later to a new place and forwarded all of our mail. NOW all this time later we are being contacted by a collection agency saying we OWE money to Cox Cable??? The bill was paid in FULL and we've had ZERO contact via any bills (remember, our mail WAS forwarded to our new address 5 years ago!). After calling Cox and saying this is a bogus bill and we dispute it (because we paid in full when we returned all equipment 5 years ago,remember?) we were told this would be reported on our credit. The first representative we spoke to said "that doesn't seem right that you are just now being billed when you settled the bill upon equipment return", yet the second representative is the one who threatned us with credit reporting! *WE* can recall exactly WHOM we have paid, but Cox, apparently cannot. Not to mention after FIVE YEARS all of a sudden, we receive a $91 bill from a collection agency???? Our bill was settled IN FULL when we returned the equipment! Not to forget that our MAIL WAS FORWARDED so any attempt to contact us would have been received far before now---we've gotten/heard NOTHING! FIVE YEARS GUYS!!! ??? You are trying to collect where NO MONIES are due! The bill was settled a long, LONG time ago! What kind of an INSIDE SCAM are your employees running there?????

I am seeming to start to have consistent problems with my services with Cox Comm. A few months ago talking to a rep I had found that I was being billed $10 more a mo for approx 1 yr. I spoke with a sup who said they would refund me 3 mo which I declined and asked to speak with mngr. I spoke with a mngr who after I asked for the CEO totally obliged to my request to be refunded the entire yr for being billed for something I didn't order-which was high sp internet which I definitely don't need as a at home user. So, that I was happy about except it didn't seem to lessen my bill at all??? Since then I have been having additional problems with supervisors, rep's, I'm being treated condesendingly, rudely and actually I think it has something to do with getting the refund I got. Now I found out I pd for a phone plan I never ordered in 2010, which I was first told 2009 and I was told, the first time a different plan name and the second time I called I was told another call plan name. I have spoken with a Jessica in billing in Omaha who was horrible. She thought it was humerus and was extremely questionable for a supervisor. I am on disability and after speaking with Alisa, ID 72896 this evening, I'm in total disbelief now and mistrust with Cox. She was telling me one date and then another and was changing what she said two different times. So I'm feeling really untrusting and asked her to send me my bills from when one of your reps said I added a phone plan that I wouldn't and couldn't possibly do because of my financial situation. I tried to explain this to a few different supervisors who were completely unempathetic and rude and told me I had 60 dys to do something and so sad to bad pretty much. I am highly upset and don't feel I should be billed for something I never ordered and I honestly think you have some disgruntled employee's that like to add things on to people's accts out of spite or whatever and I'm also sad to say some of your cust svc rep's and supervisor's are horrible and I've been in the Customer Service field for 20+ yrs and I know good quality customer svc. I would really like someone to look into this and pls get back with me. I otherwise don't have any other problems with my services except for the customer svc and my bill getting screwed up and being billed for things I've never ordered-this is so, so not right. Pls email me at skw1961@cox.net or call at 402.614.0141, or 402.591.9786. I would like to have someone look into this and take a look at some of your cust svc rep's and supervisors. I don't feel like I've been treated fair at all and when I asked who the CEO of Cox was no one, I mean no one, no supervisors or cust svc rep's knew who they were. That speaks volumes right there. And there are some supervisors that are good, very good. I wish I would of got all of there names and sorry to say they were mostly men and some women but mostly men. Please reply. Thank you, Susan Wilson 10933 Arlington Plz Apt 1925 Omaha, Ne 68164-2196

Wow after reading all these unhappy stories and then having my own on top of it, yeah wtf! Come on Cox Comm I know you can do better. I have had good cust svc and I'm sure everyone else has to. They'er just bent because of probably dealing with things inadequately and also some bad cust svc-it's just epidemic-people just aren't happy - people who work at Cox, Cox customers. Life just sucks for everyone right now. But you shouldn't as shit have to pay for something you never ordered in any circumstance. Yes, it's me again. I first want to make sure the first note I sent you don't submit my add and phone num's. I didn't read the info before sending my last complaint. Pls don't advertise my info. Thank's again, Susan Wilson

Cox apparently has their spam filter set too tight or their McAfee system is screwed up. Many of our emails are identified as spam. These are single messages to friends. I have had to set my spam blocker to identify as spam and send, otherwise a good many of emails from my colleagues would be dumped. The tech support people play the idiot's game and quote the company mantra that its not Cox's problem rlnelson Poway, CA

I feel Cox cable provides poor service, poor customer care and basically doesnt car because we have few alternatives.

BE AWARE OF COX GIVING OUT PRIVATE INFORMATION TO VINE NARKETING INCLUDING SS#!!!!

My husband and I moved to AZ. from San Diego and started using Cox. When we first moved in to our home we needed to be able to have access to the internet in two different rooms in our house. We tried using a router for a few months as there technician suggested, the lag was terrible. They sent out another tech, he said the only way we would be able to have two connections without having lag issues was to install and pay for an additional outlet. Fine, done. It has been over a year, the problems are worse now. The internet and phone goes out weekly. Cox has sent out numerous techs all of which have a different "solution". After calling they're corporate office once again they sent out a tech. What he said made perfect sense. We are paying for two different Internet connections for nothing, we don't have enough bandwidth to sustain both I-net connections and the phone line causing it to fail. So another words, I've wasted an additional $40 per month for twelve months. That's $480! They admitted that the tech who suggested we use two separate connections was mistaken, but they refuse to credit me anything. I've paid for a service that over %70 percent of the time was not working including the phone service! Thanks Cox...

Cox Phoenix AZ gets a 5 star rating for it HORRIBLE CUSTOMER SERVICE! Their Technical department is unacknowledged. The employees are rude and condescending, worse if English is not their first language. They only suggest to fix what ever issue you have is to is "Unplug the modem and wait" That's Cox Technical Support??? That just does not cut it. Sadly Cox employees quickly forget, that with out subscribers like you and I, they do not have a job. Most I would fire on the spot for their ignorance. Once you get past the MOST ANNOYING computer system ever created. wait times are awful However, with that said... Cox HQ Atlanta is always courteous and takes complaints seriously. The sad part is a AZ customer should not have to call Atlanta to get customer service in the first place.

COX IS THE WORST CABLE COMPANY BY FAR!!! THEY ALSO HAVE HORRIBLE CUSTOMER SERVICE!!! IVE HAD COX FOR A MONTH AND MY INTERNET HAS NOT WORKED AND THEY GAVE ME A DEFECTIVE ROUTER AND TELL ME I HAVE TO GO OUT AND PURCHASE ANOTHER BECAUSE THE 1 MONTH WARRANTY IS UP MIND YOU I CALLED EVERY WEEK TELLING THEM IT DIDNT WORK AND AFTER THE MONTH WAS UP THEY TELL ME THEY COULD OF EXCHANGED IT BEFORE BUT NOW ITS TOO LATE. THIS COMPANY SHOULDNT EVEN EXIST BECAUSE THEY DO A AWFUL JOB AT EVERYTHING!!!!!!!!!

I've been a cox customer in perfect standing for over 5 years. I've been having internet connection issues for a year now, and they won't own up to the problem, which is obviously a network issue. The local office is (seriously!) manned by a thug; he's caused MANY interpersonal problems, yet Cox still employs him, so I won't even go there. Now I can't even get through at all to tech support. The worst part: having their 'hold' music an off-key, country guitar played badly at full volume. Try listening to THAT for 25 minutes. ATT, looks like you'll be getting a new customer.

I gave Cox 3 star because they don't carry as many stations as Direct TV,Time Warner, Dish network, AT&T, I'm a fan of Current TV and enjoy watching BBC other providers carry these stations. The customer service is great, I haven't had any billing issues,however I will be using another provider to see the channels I enjoy watching.

I must say that cox customer service is awful. I moved here recently from NY, and due to renting AND HOA, we aren't allowed to bring in DISH. The thing I am really complaining about is their Customer Service, their inability to help you if you are using OUTLOOK, and the IT DEPT not being able to assist in these areas. WHY, I ask, can I use my MAC laptop at work who ALSO has COX, but I cannot use it in my home?? They just kept repeating the same thing...we don't support Outlook. We have no answers. They sound like they need to get fired so they might appreciate a job, because they don't treat their customers like they want to keep them!

I want to know what is going on with cox in HAMPTON ROADS VIRGINIA.O ne day you go in to pay your bill,they again are changing the office.Thats twice in one year.The staff was a mixture of young and more mature people.Not going to say old,but older than twentyfive years.Went back the next month and a whole new staff.Any person over 30yrs of age was gone.It now looks like a college campus.It seems that is the second time they switched employees.What happened to those people,did they just fire all those people.I feel like i'm talking to my son and his friends.Cox is sending out the wrong message.Has cox become the modern version of LOGANS RUN,when you get thirty they dont kill you they fire you,or get rid of you.Now I can say I am quite happy with my service,but if they dont start showing a diversity of people to work in their stores,I a customer for 15 years just might switch to VERIZON,AS MUCH AS I HATE VERIZON.It seems that cox in Virginia might be discriminating against people thirty and over.Guess who watches more t.v. retired people way over thirty.

I paid a my reminder amount for my bill five year ago now five year later I get a phone call from collections claiming I owe money to cox which is ridiculous how are they allowed to do this?so I called the headquarters and the customer service was horrible and the lady did nothing to help resolve the matter they expect me to show evidence from five year ago that I paid cox need to be put out of business!!

Why is cox promoting offereingsand rebates and we are never getting them that is false advertisment and that is very bad for business I don't know what going on but I see now why over the years cox have become very unpopular but slowly but surely just like verzion is taking all the business as far as cellphones they will soon do the same with cable one things consumers don't like is to be lied to involuntary.

Worst thing I ever did was go to cox ONE BIG MISTAKE

I payed the remainder of the bill that I had with cox in the amount of $57. Now, this crap is on my credit report stating I never paid. I wrote them a check and have the carbon copy. When I called them on the matter, all I got was "I'm sorry but we don't have any record of you paying the amount owed." Are you freaking kidding me? I have the bank statement saying you idiots cashed the check. WTF?!? The fight continues!!! Thank you Cox for nothing but a negative mark against my credit, horrible customer service, and the worst cable and internet I have ever had in my life!!!!