Cox Communications, Inc Corporate Office & Headquarters

Now I know why they call it Cox cable.....they give you the shaft every time you call!!! I was promised a free HDMI cable for the new box I ordered. One didn't come so I called and they rudely said no its not free!!! Screw you Cox I'm taking my home phone and internet to verizon wireless and cable to direct TV where service is superior I'm told

whats with the diversity of treatment by the cox "team" when you call in for help? is it my voice? Maybe its just virginia. God knows the customer service concept never made it here and everyone from the other 49 states seem to know it. I called in last night (friday) my internet was shut off for lack of payment. My fault for sure. Explanation had no impact on the woman on the other end of the line, didnt get a name. did i mention we have no payment issues with our account for the past two locations in ten years? I asked what can be done the payments should have arrived in NC by now. Nothing short of making another payment on top of the ten dollar charge for processing. So needing more time to think this through i said good bye and hung up the phone. Its saturday morning now and i called again hoping to get a more sympathic ear which i did. Susan (got a name this time) couldnt have been more helpful to deal with. She explained to me there was no mail yesterday and that she could arrange for a 14 day extension to allow time for my payment to be processed. ( this was 10am EST saturday Apr 7 2012) and it would be back online wihtin the hour. If it wasnt just call tech support and they will handle it. Which wasnt necessary as i was back online within five minutes. So i ask why did i have to go through all the nasty treatment the night before? Probably time to hire a few more Susans and let the mean ones find work elsewhere? ps seems like a lot of single stars in here >?< doesnt that tell you something?

Worst, WORST cable company ever. We live in a small town. We don't have a lot of options for cable and they know it. Our tv is constantly pixelating and freezing, when I get on the internet, I have to refresh it like 8 times to get it to come up, phone had a constant buzzing on it and they told me it was my phone. Wrong! It was your fault! They've replaced our boxes 4 times now and each time they come out, they have a different excuse as to what is wrong. Today they came out again, fixed the pixelating and what happened tonight when we turned the tv on? Pixelating! These people do not care about their customers. But they sure care about raising our rates constantly! Shameful company!

cox cheated me! i called in december because of computer issues and they hooked me up with who they (cox) use for technical support called Plum Choice. i paid 100.00 and now they debit my account 25.00/ month for a year contract. Now cox advertises that they have the same service for 14.99/month. i called cox up and they told me "too bad, we did not have that service then so we hooked you up with OUR (COX) 3rd party contractor and that was the price of the offer then! too bad you have to pay more because a month later now we are charging 14.99/month for the same service! Cox is the worst company i have ever dealt with! Swindlers, scammers for sure! don't use cox!

I was told in January that if I signed with cox that I would get HBO for free forever by the dishonest rep i talked to. I told her that I did not want HBO but she told me that it was part of the package. Now i am being charged 14.99 per month and when I called to ask why was I paying for something that was supposed to be free, the manager told me if I was to remove HBO, it would take away my bundle discount. I have called corporate once already and I only had cable for one month. I am going back to directv, cable is horrible.

While shopping at Best Buy, I was approached by a Sales Rep for Cox Communication with $250.00 cash back if I sign up for 2 year package. I was currently with another company for my services. When I verified the payoff of my current services, it came to $250.00 which would be a straight move, no additional cost to me. Cox promised the $250.00 would be mailed to me within 10 business days and it is 3 months later, several phone calls and no $250.00 as promised. I am now down to placing a blurb on YouTube and going to the news channel to ensure others do not fall pray to the promise and no deliver. I will push this legally as far as the system will allow me. The service is to be cancelled and my $250.00 spent to pay off my original carrier will be re-enbursed. Cox is not very smart as they will still be out the $250.00 and now the monthly payment I faithfully pay, even though I have been cheated. Two wrongs do not make a right, but doing something about it legally does make it right in the end. Companies like this tear apart our faith and trust. Please think twice before you sign with Cox.

I was promised free installation and the order rep also told me to get connections put in all rooms because it would cost for the rep to come back out and install connection equipment in the other rooms in my house later. I ordered and was promised the bundle package for $99.00 per month. My first months bill was almost $300.00! They charged me for the installation and every room that they installed cable cords.I called unsucessfully for almost three weeks to have them disconnect the service for frauduelent misrepresentation of their services. Finally they came to disconnect their unwanted services but they did not adjust my bill and sent it to collections. I have a Lawyer and I will Win because I taped the order by mistake on my answering machine.They did not connect my outside nor inside telephone lines after they removed their equipment either. I can honestly say that Cox Cable is the absolute worst service in the World!!! I am in the process of seeing if they discriminated against a certain group of residents based on where we live as well.

Cox service and customer support is a complete joke in Henderson, NV. If you need service here, get a dish and DSL from CenturyLink. I started with Cox in 2010. i should have seen what was to come from the beginning. The installer was late, and seemed clueless. I ordered a cable card for my TV. Several channels wouldn't work. Even after several attempts to get these working, the answer was the same: "We don't know what's wrong. Oh well." One rep literally said "Oh well." Since then, different channels just magically appear and disappear. Their internet is the worst I have ever experienced. Since January of 2011, I haven't been able to stay connected to Xbox Live for more than 5 minutes. Netflix degraded to unuseable since August. Even simple web surfing went to almost nil. No matter how many times I called, no matter how many hoops I jumped through, it was always a problem with my equipment. I was paying for the 12Mbps service, and was receiving .8 - 1.3 Mbps, and the connection dropped out continuously. This had been going on for a YEAR. I explained to one tech that everyone in my area has this problem. He disagreed. I pointed him to several web sites with complaints. He said these weren't valid. I asked him to monitor my service right then and there, and see for himself. He refused. He said I should try their web site speed test. This site has a quick test, and a three minute test. On the quick 1 second test, I saw almost 10 Mbps. He started throwing this in my face. I said I wanted to try the 3 minute test. He said that was not valid. I asked "when you provide 12 Mbps service, does that mean 12Mbps for only a single second, or every second?" He was quiet. Sure enough, the speed dropped instantly and hovered around 1.0 a 1.3. Keep in mind, I offered to provide my modem logs, which he said didn't matter. I also wanted to provide a log of DoS attacks I was seeing from Cox. He negated that as well. When I explained my 3 minute speed test, he suggested I was lying. I offered to email a screenshot right on the spot. He refused this as well. No matter what I tried, I was never able to get a tech to look into this, nor come to my apartment. Every Cox rep was extremely rude. EVERY ONE. I finally found time to shop for new service. I ordered CenturyLink DSL, and a dish. I called Cox to schedule a specific date for service. When they asked why, I told them. They wanted to go on and on about how great their service was, and how people always come back. I told them forget it, and place the order. I was supposed to habe their service for almost a month. The day after that order was placed, my "service" went down the toilet. I needed to extend service a few extra days due to some scheduling issues. I called Cox, and they said they would extend. I asked why my service is even more degraded. Of course, it was my fault. Right then, I said enough, and demanded to cancel immediately. The woman tried a sales pitch, but I just talked right over her saying "CANCEL, CANCEL, CANCEL" until she stopped. She asked "How can we make this right?" I asked her if there has ever been a single attempt by Cox to repair this garbage, and provide me with the service I am paying for. She was silent. I then asked if Cox would fix this today, and provide me with the service I am paying for. She responded with offering a 6 month discount. I told her I would rather pay for dial-up internet, and have a wire coat hanger as a TV antenna, than to have Cox service for free, for one more inute. She finally got the picture. 6 month discount? Why not just fix the problem? BECAUSE THEY ARE INCAPABLE OF DOING SO. I got CenturyLink DSL as of December 30th. I ordered 10Mbps service, and see CONSISTENT 9.85 a 9.87Mbps on every test, during different parts of the day. On my dish, every channel I ordered is there, and is crystal clear. The installation was on time, and the techs knew their business. And I am saving over $40 per month, while having the same options. I did not change a single thing in my network. I didn't even need to power cycle my router. And now, EVERYTHING WORKS. Imagine that! Just as a test, I tried contacting CenturyLink billing support, and technical support January 2 at approxiamtely 0530am. Within 30 seconds, I was communicating with a polite professional with quality skillsets. They knew their product and services well, and treated me wonderfully. Cox treats their customers like dog sh*t. Their service is a bad joke. I seriously would not accept their service for free for life. It's really that pathetic. To the Cox reps who wondered why I left after being treated like dirt I say this: THANK YOU FOR DRIVING ME TO GET BETTER SERVICE, BETTER SUPPORT, AND SAVING MONEY WHILE DOING SO. If you can't understand all of this... "OH WELL."

Cox refuses to give me my billing statements. I have gone to the BBB, I have talked to supervisors, reps, and emailed. I have even gone to the Attorney General of Arizona. THEY REFUSE TO PROVIDE ME WITH A BILLING STATEMENT, EITHER ONLINE OR IN MY MAILBOX. Why? Because I pay my bill ahead of time. Sometimes a month, sometimes 3 months. They say they will not give me a statement for my records if I pay my bill ahead of time. THIS IS INSANE. EVERY company I have ever dealt with gives you a billing statement. If you pay ahead, you still get an itemized bill showing a credit. They simply refuse to do it. This is completely ridiculous. And the way I have been treated by anyone I have tried to deal with there has been short, rude, and with complete lack of understanding. They seem to think it's stupid that I want a record of what I am paying them. They don't WANT me to pay my bill ahead of time! How idiotic can a business be?? I am a good customer and have been for going on 3 years. It should be against the law for them to do this. I just don't know what to do to get them to give me my statements. I know they have them...they showed up BRIEFLY online..like for one month I saw a statement...then they just stopped doing it again! So I know good and damned well they HAVE them...they just refuse to provide them!! I want my statements. Bottom line. Not only are they good for my own records, future credit rating, and just because I want them, IT IS THE RIGHT THING TO DO, AND THEY ABSOLUTELY HAVE REFUSED TO GIVE THEM TO ME. They should have their butts sued off for this nonsense.

Wow ... Susan, it's too late - everyone know nows where you live. You might want to make a phone call to Cox and notify the webmaster of this page (assuming you can figure out how to contact them) or talk to your Apartment Manager about moving to a different apartment # at the very least! I'm not a Cox customer anymore (cancelled over a year ago for many of the reasons in this blog)

T.W.I.M.C. Today I write you not only as a long time subscriber to your cable company, but also as a concerned citizen' Some years ago one of the stations on your line up, “THE LEARNING CHANNEL” ,decided to no longer be an educational station and instead become a reality based channel. This as of itself ,I like most fans were disappointed in ,but was not completely agents. Some of the shows in this new line up like, “LITTLE PEOPLE BIG WORLD” were a form of education unto itself. Soon as they changed to, “TLC” other less educational ,and more promotional shows like “CAKE BOSS” soon followed. These like the others, thou veering deeply from the original format, were still tolerable. Then a few seasons ago a disturbing show, “TODDLERS AND TIARAS” started to show on the cable network, and in spite of all the bad press it has remained. Now two more shows have joined the line up, both in it's own way as equally disturbing, I am referring to “SISTER WIVES” and “AMERICAN MUSLIN” I Believe that CHILD EXPLOITATION ,DEVIANT LIFE STILES, and RELIGIOUS PROPAGANDA, have no place on television. And I believe I am not alone in this belief. I know that you are under what is probably and IRON CLADE contract to show this station on your network for some time in the future. BUT as soon as your are legally able I encourage you to RECONSIDER renewing the station to your line up. If for no other reason then to avoid any BACKLASH the bad press that these shows have already generated. THANK YOU FOR YOUR TIME

Horrible service. i signed up 11/12/11. they said that after a year contact, they will refund back a deposit. i called them two weeks ago and asked them to credit to my account. they said it will show on after 11/16/11. i checked my account today, it did not credit back. i called them and they said it will credit on January 2012. That is piece of Sh... One told me this , another one told me that. they dont know how many moths for one year. is it 14 mths for a year? LOL. They are all dumb in Connecticut ( customer service JEFF and supervisor BILL).

I am in awe that with such a large Company that it is "IMPOSSIBLE" to speak to a Manager. I had Cox install the bundle package services on 11/4/11 and had no services what-so-ever for 4 days! I was told each day that someone else would return the following day which only happened when I called again, I was then greeted by the question, "Is there a ticket in on this issue?" I am blown at the poor service! By the way, while be put on "HOLD" the automated system tells me that my account balance is $209 Ha! I've lost money in business, and I am charged too?! Trying to find an appropriate address to serve a Subpoena seems to be another challenge...but I will continue. I am disappointed, outraged and in an economy that is screaming from the seams this type of Customer Service won't last before the old dish begins to look good again!

To Whom It May Concern: Voices Of Experience, Inc. New Orleans, La. 70125. We are a grassroot organization that incorporated June 2011, but been part of the community all our lives. We fought for our community to be employed under the section 3 component, where if you are a resident of the community construction contractors had think about hiring us first. We fought and 40 members of our community was hired. We are trying to curve some of this violence that has taken over our community. We mentor kids after school ages 5 to 15 to try and change their mind-set of being productive in the community they live in and inform them on staying in school and positive and not take the rode we did growing up not listening to adults as we grew up, which cause us many sleepless nights in places we wish we never would have visited. At present we are taking field-trips out of the community teaching kids their culture and expose them to inmates that can share a word with them on where they went wrong. With that said, we are in need of a computer lab to further teach kids, teens, adults and seniors the importance of learning how to use the computers to assist with the education. I spoke with Director of Goodwill Industries Inc. of becoming a partner of Learning-Web, BTOP-(Broad Band Internet Technology) and was advise that their funding was non-extisting any longer. I would like to make a plea to you all to donate your old computers with all hardware, software, keyboards, mouses, that are being retired, so we can develop a computer lab for our community. Whether it be one or many any computer that you can start us with our lab with will be greatly appreciated. We are in the process of getting our 501c3 papers together and would be glad to partner with any non-profit that you all suggest to use their lab so we can continue to better educate our community and stop some of this crime by keeping their minds busy with positive influence, preparing our youth for the work-force which is important in previding some of this crime. Thank you for listening and all cooperation. Theophilus Moore, Voices Of Experience,, Inc. New Orleans, Louisiana 70125. 504-699-8288

I have had similar experiences to all of the above. I got the "bait and switch" sales pitch with false promotions that weren't available, misquoted monthly rates and wasn't told anything about a 24month contract. Of course by the time I got my bill, realized that I wasn't getting the rebate check as promised and was so dissatisfied with my service it was "too late". They couldn't listen to the call, they wouldn't break the contract and refused to accommodate me in anyway for their false representation. I'm stuck with them now. In addition I have been without steady internet for 6 weeks due to an "upgrade" in the neighborhood. 3 weeks and 3 tech visits and a $100 new modem later they finally agreed with me that the problem was on their end. It's been 3 weeks and I still have to call tech support a minimum of 2-5 times a day to reset my service. In addition I have to continually call and ask for an adjustment and repeat my saga over and over and over. The biggest joke was an email I received apologizing and giving me a whopping $5 credit towards my next bill. ARE YOU KIDDING ME? I'm retired from Ma Bell and worked in network operations, I'm not an idiot to how communication companies run. They are deplorable and even the new Bell (at&t) treats their customers better. I can't wait till I can get away from them and I will due this running with a happy dance at the end! One can accept just so many "I apologize's" without ending up writing disparaging comments like this.

This is now the second time that I've had to call COX's corporate office. Why? Because the customer service representatives don't know what it means to notate my account when they tell me they're going to apply a certain credit to my account. Oh, but you know what? They certainly know when I am late on a bill or something to that effect - then they notate the account all day long, don't they? So here's my issue: When we first signed up with COX, we had a choice. Verizon or COX. When we called COX, they told us that since we're active duty military, they would offer us this great deal they had going on, for all we did to serve their country. TV, INTERNET AND PHONE for a low fee of $99/month plus tax. First problem? There was no such thing, and our bills would come in at $150 each month. But, we stayed with you guys. We figured okay, corporate has helped us out with this after going through it with them for three months, we'll go ahead and stay. One day, our cable, internet and phone were not working. We figured it was an outage and chalked it up to that. The next day, same thing. Then our neighbors told us theirs was fine. So we called. Had to wait five business days for a technician to come out, since none of the trouble shooting had worked that we'd gone through over the phone with customer service. Long story short, the tech came out and told us that we'd been disconnected from the back of our apartment BY COX because they thought we were stealing cable and internet service from someone else in our building. REALLY GUYS? So, we called COX about this, the women heard the story, apologized and said....this is what I am going to do for you - your bill is wiped clean. You owe nothing, because I see where you've had all these issues, etc. This was six weeks ago. Our bill is now $469 and it's due NOW! Our bill was wiped clean, but apparently she forgot to notate the account. If it's not one thing with you guys, it's another - and we're tired of it.

I've had Cox since June 2 of 2011. I have had problems with the service since then. I'm limited in this area so have been patience for this amount of time. I still have horrible connection and no solution to my problems. I want a full refund for all my services from Cox. I do want to be promised help and never get it. I will terminate all services upon a refund since June 2, 2011. My phone number is 504-305-6025. alt. 985-210-1843

Normally I would give Cox Communications a 4 star rating, however I've learned over the past several months how Cox is treating our service members when it comes to a last minute deployment. Our son was deployed to the middle-east the 1st week of March. He didn't have time to return the equipment he had from Cox when he left. His father & I had to buy that equipment because there was no one there to let a representative in the house to remove the equipment. He was able to cancel his service via computer, but it still cost us $299.00 to purchase what he didn't have time to return prior to leaving. He's back now & it just cost him $60.00 to have a Cox representative come to his home to reconnect a wire. Something that took less than 20 minutes to do. Cox needs to realize our service men & women don't always have the time they need to do what needs done prior to leaving their assigned base for a war zone. We've been Cox customers since 2002, our service from your company has been good, however I'm ashamed of how your company is treating the men & women serving our country. You need to take a long, hard look at what you're doing & come up with a plan as to how to deal with the last minute deployments of our service members. Think about it & do something right for our military men & women.

Cox has been in oklahoma city since the late 70s. There has been several companies establish themselves such as Dish Net. and Direct TV. They have come up with a few good prices and cox stays the same saying they offer a good service.....I have lived in Okla.City since the early 60s and i know alot of people,but after talking to alot of people no one likes Cox because one way or another they screw people out of money.I know after moving to different locations around OKC that Cox has screwed me more than once,and that was my mistake for going back to COX. This last time i went with Dish Network and when i hooked up i disconnected COX and they threw a fit for going to Dish and charged me 3 extra months of payments.and now if i dont pay they send a report to the credit buisness and i lose my credit rating so i have to pay no matter what....COX SUCKS bigtime......For instance Cox charged me 55 dollars a monthe for 55 channels.while Dish gave me 45 dollars a monthe for 200 channels....which is the better deal? One more time COX SUCKS.

I WANT TO PAY MY FINAL BILL! Website doesn't work to make a payment. I call, they transfer me around and tell me to call different numbers (which is costing me money as I moved overseas!). I just want to pay my bill. These guys are now, always have been and always will be, a nightmare. These are they people that need to be out of work - dumb dumb and dumber.