Cox Communications, Inc Corporate Office & Headquarters

A Cox technician came into my home to "repair" our "slow" internet connection and stole my husband's iPod Touch off of the nightstand. We were not home, my dad let him in and did not feel the need to stand over him and watch him, thus resulting in the technician stealing. Shame on you Cox!!!

I originally went with Cox for my business email to give professionalism to my business. NO generic gmail and their intrusiveness, no Yahoo which anybody can set up for free. However, Cox refuses to keep up with technology. I can no longer access my business email on my Android Smart phone as Cox REQUIRES Adobe Flash. Adobe no longer supports flash on mobile devices so Cox Business Mail is no longer viable.

my bill is different every month. the reps put you on hold and leave you there! they refuse to have a supervisor call you back and all the supervisors are busy so they put you on hold for hours! they put late fees on your account even though you call on the date it is due but have a question that they cannot answer (without lieing) and then you have to wait to get help by calling and calling and calling in again and again again!

I have never seen or dealt with such complete incompetence demonstrated by Cox Communications staff. We had our business phone service disconnected for three hours this morning due to a Cox Bussiness Representatives complete incompetence. We have tried to work this issue for the past three months now and come to find out they shut our service down for a $27 bill that was due (not our fault - was a transition issue that we were trying to resolve). We are located in Las Vegas, NV and it is very frustrating that we can't talk to anyone in charge to resolve our issues or deal with a manager that has the authority to take action. They never answer your calls and seldom return your phone call. I can't wait to switch to another company that has a customer service that you can talk too and is responsive!

very rude billing department people........ charge that should not have been on my bill.......Was assured that I was not going to be charged seeing that it was cox equipment issue, saw on my bill the month after that I was charged for a service call. Sneeky, and no one wants to be accountable. When i asked to check taped phone conversation I was told that was meant only for training purposes, and was not valid. I would like my credit back..... for $.49.95

very rude tel. people........ not happy about a charge that should not have been on my bill.......want a credit back..... for $.49.95

I took time off from work to have some changes made to my cable set up. After waiting an hour and no one showing up, I called Cox. Surprise, they didn't even have me down for an appointment. Their records showed I called and who I talked to, but the gentleman never made the appointment in the system. This is the Macon office by the way. I had to argue with the rep to get a Saturday appointment. She started to say she didn't know if she had any opening and I told her you inconvenienced me by taking time off from work for nothing now its Cox's turn. The rep's attitude got very cold but she did get me an appointment. If you make an appointment with them you better double check as Cox doesn't appear to know how to enter appointments into their computer system. They only thing they offered for my troubles was "I'm sorry". Breaking news Cox, "I'm sorry" doesn't fix everything.

Hurricane Isaac had us without electricity for eight days where I live in south Louisiana. Cox needs the electricity to run their systems. I did not see a automatic credit on my bill for the four days, as reported in the Times Picayune newspaper. The article further stated that more credit days would be added where warranted. THE COX REP JUST TOLD ME THAT COX SERVICE OUTAGE CREDITS WOULD BE APPLIED TO THE BILL, IF, AND ONLY IF, THE COX CUSTOMERS CALLED AND REQUESTED THE STORM OUTAGE CREDIT AND THAT THE MAXIMUM CREDIT WOULD BE FORE FIVE (5) DAYS ONLY, MO MORE. THIS IS PISS-POOR SERVICE FOR SURE AND THIS LONGTIME CUSTOMER OF COX PHONE, INTERNET AND CABLE TV WILL BE LOOKING AT OTHER OPTIONS TO REPLACE THERE SERVICES AND MAKING A FORMAL COMPLAINT TO THE FEDERAL COMMUNICATIONS COMMISSION, LOUISIANA PUBLIC SERVICE COMMISSION AND THE BETTER BUSINESS BUREAU. BYE-BYE COX!!!!

How sad!!!! As a former employee, I'm embrassed to say that I had ever worked for Cox Comm. There was a day when I would have recommmended Cox, but those days are over. If everyone made a formal complaint to the FCC and the Mayors office to request that Cox get it's local licenses pulled for poor service, you can bet that it would get their attention. It's only when customers pull together and cost Cox Communication real revenue losses that they will change their ways. This kind of shity attitude comes from the top down. It's really frustrating to say that Cox Communications attitude towards customers is the rule and not the exception.

I have only gotten two bills from cox. That should tell you how long I have been a customer. Just like many of the other complaints I have read, I was quoted one price and charged another. However the first bill was exactly as we agreed. The second bill was higher, so I called to ask why. I was told my account got audited and a mistake was found. When that happens they automatically fix it. Really???? Funny how I ordered a dvr, the technician installed a dvr and my family used the thing for the first month and was not billed for it. I was very firm with the representative at the time I placed my order about my bill. I asked several times how much is my bill gonna be after taxes, she stated around $117.00 a month. I ask her how much total after the promotion is over, she stated around $134.00. I payed 116 and some change last month. This month is 127 and change. So again I inquired on how much my bill will be when the special is over. Their reply is $166.60. I kept trying to explain how that was bad business and how I am a new customer. They didnt care what kind of impression they left. I was not getting anywhere with these people so I decided to disconnect my telephone and cable service and just keep internet. I was told I would have to pay a rental fee on the same exact modem box that I am now using for free, when I disconnect my phone service. I ask her how many more unknown charges should i prepare to see in the future. Guess what?? She hung up in my face. I call cox back. The forth and final employee I spoke with tried to convince me that the package I have is a deal. A deal, Huh? Being deceived by a company I just started doing business with is a great DEAL of crap!!!

THIS IS MY PROBLEM , WHY DO COX CABLE INTERRUPT OTHER ADVERTISING COMMERICIALS BUT PAY THERE ADVERTISING COMMERICAL TO THE END. ISN'T THAT A FCC REGULATION ON THAT, THINK I WILL CONSULT AN ATTORNEY AND SEE, IF SO I SEE A CLASS ACTION LAWSUIT COMING.

Poor TV service, digitizing pictures all the time. Phone and Internet for past several weeks has been intermittant at best. Customer service is useless. Have been a Cox customer for more years than I like to think about but since they hold the MONOPOLY for service in our area we are stuck. My husband is only reason I do not cancel ALL SERVICES. Today while trying to schedule heart surgery lost phone service right in middle of conversation. Had to revert to cell service to finish. Calling tech support is like talking to the wall. Have been on hold here - just waiting for the operator for 6 minutes already. Can't imagine what will happen if/when someone actually answers. But from posts I see already probably not much. guess cancelling service would be best next step.

Hi Cox...:)..not.Look heres the deal. Im PISSED. Im a single 18 year old mom, 2 kids might i mention. Their dad is nowhere to be found. I do things on my own. I work from home currently with dtv tech support. So i depend on cox internet and phone to make my money. Every sense i got installed with yall, My internet drops off the face of the earth every few hours, rather im working or not. Now while i'm working, and yalls sorry internet randomly drops, i get locked outta my system for atleast 30 mins, add that up by how many times a day it does it, on top of how many weeks...and then how many hours ARENOT on my paycheck. I have 10 techs out here, all told me different things and tried different things. I have credits after credits. yada yada yada...now i just got into it with a rude supervisor with cox, and i told her that i WILL NOT pay for my internet servc as long as it isnt resolved. Its ridiculous, i dont have the money to switch providers because im losing so much money already, and then i get told im abusing credits? No. i look at it this way...Yall say to hell with my money?...I say to hell with yalls. Thats how it is. Im very upset and so annoyed, and aggravated at Cox , Im sick of yall all together. Im calling back every single time my internet drops, and everytime it drops and im working, im getting a credit. because its up fair that i should have to lose so much money, and yall gain money. No. Yall wont keep ripping me off. Period. I hate co servc, and when i get the money i will drop yall like a bag of pennies.

COX sucked us in here in San Diego...... drank the cool aid for the new whole house DVR ! Don't make the change they could hardly keep the old one going in my house. But i went for it has not worked right yet!I'm on my fourth call in three months they send under trained Tec. out to put bandaids on my problem while my MONYE bleeds in to there failed attempt to make the thing work.So there big plan was to rip us off until they can get the thing too work! They rushed it to market to keep up with other cable providers and know want us to pay for there mistake! Don't call in for help there all brain dead from what ever memo came out to put us off until they can get it right.

Three weeks ago, we were preparing to leave CO for Florida. We called ahead to the 800 number for Cox Cable, talked to a representative who quoted us a package deal for $75 (25, 25, 25 for each service), and set up an install date. When the technician had completed the installation, he told us that there was no way that Cox would have quoted us a deal like that. My husband went downtown to the local Cox communications office here in Fort Walton Beach, Florida, and they would not honor the quote that we had been given over the phone. Right now, we have a package deal that includes telephone (that we don't need, but have to get) for the mid $90's. Why is there false advertising out there on the internet for this kind of deal, yet your offices will not honor it? This is the kind of business practice that makes people prefer satellite over cable. We're gonna keep the package for this month, only so that we have TV/internet while we're looking for something else. To say we're unhappy is an understatement.

I am sitting on HOLD waiting for a service rep with a wait time of 10 minutes! But, before I got to your service, COX representatives transferred me from sales to cable, to billing and now to tech support!!! Your customer service is sooo incredibly poor! To make things worse, I am a new customer and after 4 weeks, my phone service is still not working correctly. So, I am on perm hold to get a service rep to come to my house for the third time to try and get my service working correctly. I live in PHX, AZ. If other companies were run like COX, they would be out of business!!! I wasn't surprised to read the reviews and see how many one star reviews you have received. Get your act together!!!!!

i cancelled cox tv service 13 months ago but kept the internet (the reason for leaving the tv service was lack of programming and the fact it kept freezing even thought i have all new wiring and connections throughout my house) any ways i have direct pay from my account. About a month ago i realized my bill was a little high (kinda my fault for trusting a corporate company). For the last 12 months they have been billing me for tv services that i havent even used (have had directv for the last 13 months due to the NFL ticket) when i called they said they would adjust it (that was two months ago) im still being billed for tv they havent turned off yet, i was dealing with one guy who never decided to call me back and every time i call and complain about my issue they ask where the equipment is. I RETURNED IT OVER A YEAR AGO YTF WOULD I WOULD EQUIPMENT FOR CRAP SERVICES I DONT WANT!!!!!!!

To all Cox customers. I have been with cox well over 2 years. I have paid all my bills with them and recieved my share of credits. Credits due for there repeateative mistakes. Every time I call, I appear to at least waste a minimum of 30 minutes of my life. And a max of THREE hours from repeat calls! Tonight 8/29/2012, 7:38pm I spoke with a Diana employee number #1283. She hung up on me after speaking with her for 34 minutes and 6 seconds. I explained if I can not speak with a manager, let me talk to some one who can answer my question. She hung up right away. What type of customer service is that? So I call back 7:38pm and explained hopefully you can answer my simple question. And not hang up on me like the last Representitive. When were the trio boxs first installed? and when were they due for repair? Being the second billing cycle she basically said I was a "price whore" for all the credits I have recieved. Mind you credits for MULTIPLE mistakes made by cox. I had a cancellation made by the same person who set up the appointment. I waited all day for this Installer and they never showed. How is this possible? Well cox could not explain why this was done, another mistake. From June 3rd "first installation" and 3 hours of installation-time to July 21st "repair work order". Another 3 hours of waste. All due to a simple code that was to be sent over from a cox office. MISTAKE! The representitive elana HUNG UP on me after 9 minutes and 55 seconds. Calling back; 8:00pm rolled around and how convient the office was closed. It is service like this that should not be in this country. I am taking back my whole multi room Dvr set up and dropping the cable set up. After paying thousands of dollars with this company. I strongly urge anyone to go with DISH or another cable company. TRUST me... This is the last mistake of many, and crappy customer service that I will go through with Cox.

I just have to say how much that I LOVE COX COMMUNICATIONS INC. because of how much Cox cares about their customers. Last month I received an “Great Customers Deserve Great Savings” in the mail from R. Hayward that will save me $250.00 per year. I called customer service on 7/31/12 and find out how much my bill would be each month. I was quoted from a customer service Rep at Cox that my new bill would be $86.99 per month, plus tax. Then I get my bill for this month, it is now almost $140.00, that is more then I have been paying for the past 6 months. I called back and talk with the customer service rep (not the same one) and was told that she saw that one 7/31/2012 in my History that I was quoted $86.99 + Tax and went on to tell me that I was misquoted and I had to pay the more expensive bill, she apologized that Cox made a mistake. I don’t know about Cox, but some people live on a budget and have to stay with in that Budget. This may be the reason that Cox has so many customers’ complaints. I am a month to month customer and have never been late with any of my payments; maybe R. Hayward should look into this before they have zero customers. Victor West Las Vegas NV

My experience with Cox is that they unfairly monopolize regions and then use that power to inexplicably increase rates while denying quality programing and reducing internet bandwidth by "increasing" tiers. In more recent developments Cox advertised for over 5 months that they would be adding the new Pac-12 network nationally, but when the network was rolled out only Pac-12 "footprint" areas were included and many of those were given extremely limited viewership options. In my region, Central California where a logical person might consider us to be within said footprint, we were given the regional channel only and only in standard definition. Upon further investigation I found that unannounced to me Cox had added an "HD Plus" tier that would now cost an additional $5 a month and require an upgrade to Whole Home DVR (despite the fact that we only have 1 TV). So much for completely free HD programing, but this mysterious new package does include the Pac-12 network in HD so I thought it would be worth it. I ordered it online to avoid THE $60 INSTALLATION FEE and within 24 hours my order was inexplicably cancelled. I guess customer service and satisfaction go out the window when you offer the only cable service within 100 miles. My advice to anyone looking into Cox is run for the hills unless you are like me and you have no other option. If that's the case don't count on being treated like a human being.