Charter Communications Corporate Office & Headquarters

This inept cpmpany of thieves lost the signal in our area (Reno/Sparks, NV) 20 minutes prior to the beginning of the Super Bowl game, and didn't restore it until there were 57 seconds remaining in the game! A call to Charter shortly after losing the signal confirmed that they were having problems with their lines in our area and had techs out fixing it. Of course, you couldn't call anyone in the local office...only some corporate office that is located god-knows-where. The people in the local office were probably watching the game on Dish or Direct TV, which is what I'll be doing next year. Not that I'll wait that long to dump these criminal idiots; that will be done immediately!

If I could give Charter no stars that is what my rating would be. We just got our services through Charter, already they are trying to charge me more than what the promotion deal was. I have gone round and round with them and either they don't give you a straight forward answer or they try to treat you like you don't know what you are talking about. Finally, I got them to say they will give me my credit per month to match up the promotion deal. At this point they still are not doing it. To all of you people who are even thinking for one second to go through Charter, "WARNING" get it out of your head. Pay more money if you can go through another company, it will be all worth it. Hopefully you are not one of the people like us who has no choice but to go through Charter. I'm still looking around and as soon as I can find a different service, it will be GOODBYE Charter, and forever.

We finally had enough today and canceled Charter services. We have had 4 years of constant outages as a couple of you know. We stayed because it was less expensive than the alternatives, and we kept having hope that each time would end the problems. We are done, it is canceled. Our service was down every 2-3 months. When it went down again it was obvious that it was the lines again since they have worked on our neighbor's twice this week and and told them theirs MIGHT last until the next lineman comes out, It didn't and ours went out with theirs. I spent 30 minutes on the cell phone, they said our signal looked really bad...not a surprise. They set up the appt for 3-5. I sent an email to the service manager asking that if they found that if we didn't need to wait to please let me know and don't leave us sitting waiting. (we had his email from previous outage problems) Charter didn't show up for the appt and no one let us know not to wait. I got a call at 5:15 from a machine telling me the problem was fixed. It was not, of course, at either house. I spent 45 more minutes on the cell phone, paying for minutes, to be told our signal was really bad. "Yeah, someone told me that this morning, thanks." I was then told, (not asked) that a tech was coming to our house between 7 and 9 tonight. That was our last straw. I had already waited from 3-5. This would not be a problem if this wasn't around the 50th time we have been through this in 4 years. I am not exagerating. Every outage usually requires 2-3 visits and hours on the phone and waiting at home, over and over, only to get to do it again in a couple months. Our last 3 day outage was at New Years. It is barely Feb. We are done. Even the techs that come out say Charter won't let them replace parts and fix the problems and only let them patch. And most of them don't have Charter service which is very telling. Yes, we have had the opportunity to accumulated hours and hours speaking to the techs. A tech finally showed up at the neighbor's at 6:30, their appt was 3-5 also. The neighbor called and told us that a tech was there and did we want them to come to our house. I told them no, we had canceled. We got home later and it is fixed for the moment. Of course they didn't need to come in to do it although they wanted us to sit home from 7-9 anyway. Our service is being disconnected on the 6th, the billing stopped today. 4 years is patient enough! I'm sure things will run much smoother when you get rid of all of the pesky customers that expect what they pay for to actually work.

Everyone contact the FCC in Washington... Google FCC and it will guide you on how to file a complaint about CHARTER CABLE ........Especially if you are disabled or elderly and are being ignored by over charging or BAD SERVIVE... Which should should be the name of their company.instead of Charter... Or contact Consumer Finance .gov. Mr. Cordrays office on Washinton DC. CHARTER SHOULD NOT EVEN BE A 1 star status THEY SUCK!!!!!!!!!

We wouldn't even begin to write down all the horrible problems we have had with charter the list would just be to long. Lies, never hear the same story twice. Gave a confirmation # for a payment we made and when it was misapplied I called and gave them the confirmation # and was told that that number really doesn't really mean anything. We have spend probably over $500 in fees over our shared mobile minutes just being on hold. I cant wait until the contracts are over!

If I could give a dozen minus point I would. What a sham Charter is. Can the BBB do anything about the way there bills are??? I am a very well educated person and everytime I look at my bill I want to scream...and then try to get a straight answer from Cus Service is impossible. No matter what the situation is, it is always the customers fault..that's just the way their whole customer service dept works from manager to supervisor to rep. Do you think getting an attorney involved would straighten them out? I can't believe so many people and be so dissatisfied and Charter could care less. I can't wait for my two years to be up!!!!!

charter is horrible they lied what programing they were going to give us for the price. There customer service is very horrible. Trust me do not go with charter they are the worst company i ever dealt with in my 60 years on this planet. Also there rates keep rising after a few bills. I have had direct tv for about 4 months no problems also att is pretty good too. Trust me serously stay away from charter you will serously regret choosing them.

Well, I renewed my contract for another 2 years with charter and was paying my bill every month, 151.56 U.S., and never recieved a paper statement. Three months go by and I have been paying my bill over the phone with a debit card never seeing a statement and I get a call from charter saying that i owed 720.00 . Bewildered I asked them how does 3 months at 151.56 come out to be 720.00 and he told me that someone was paying crazy amounts into my account and then having it reversed and everytime it was reversed I was being charged a NSF fee and a revesal fee each time. What was odd to me was the payments were for ,as a few examples, ( 563.00, 657.00 x2 on the same day, and 338.00, all with reversed and NSF fees. There were 11 of each fees and my 151.56 bill went to 880.00. The supervisor assured me he fixed the problem and i was at ease....Two months later i get another call from charter saying they were turning my cable off and i asked why the said i owed 880.00, now i had made every payment on time never late, when i told him that i had talked to a man in india named "council 0yg" he said there was no record of my call and i owed this money. Now this new agent, " David ???" Said that i had to file a fraud claim and i asked " WHY IS IT FRAUD WHEN YOUR PEOPLE MADE THE MISTAKE ?" He said that they only accepted payments and that i had to be the one that made a mistake. Well, the mystery payments were paid with a check or check card and i only have a debit "prepaid" visa. All the payments that were payed from my card cleared and the ones that wern't me, didn't. I'm not paying for their mistake and am woundering if this has happened to anyone else? I'm preparing to sue them because corporate said they would return my call and still haven't. So, i guess thats it . I REALLY HOPE THAT ALL THE PEOPLE YOU STEAL FROM HAVE THE OPPERTUNITY TO DANCE ON THE ASHES OF THE CHARTER CRIMINAL ORGANIZATION!!!!!!!!!!!!!!

Why oh why did I leave Century Link??!! Just called the corp office number above. They won't answer it! The woman at the Hickory office told us nothing about installation fees, also she said any outlets we needed would be free. When the man came to install, naturally they weren't. I called someone with Charter and they said I would be credited. Got my bill today....I got charged. When you call the only number they will give you, which is in India or Shangri la or somewhere. With so many Americans unemployed you would think they could find some Americans to fill those jobs!! Does anyone in India have Charter cable?? Run away from Charter! You have been warned!!

Charter is a horrible company to do business with. Technicians and staff tell you one thing and the local company doesn't honor it. The Watsonville, CA office staff is horrifying to deal with. They sit behind what appears to be a very, very thick bullet proof glass from ceiling to desk height. It's appropriate for the way they treat their customers. They are unbelievable nasty. Looking for an alternative cable company.

My 1-star rating is far too superior for this company. They are theiving liars!!! I wanted to bundle my services to save money by switching my telephone and internet over from AT&T, but after speaking with various Charter representatives I found they were only telling me what I wanted to hear, and when it actually came down to it they could not deliver their promises. They are deceiving and misleading, and the price continuously went up by the minute. They even said that the price is different depending on which representative you speak to or what day it is. This isn't the stock market! I had two representatives say they would call me back after promising me a bundle for $105 per month for 2 yrs. with free installation(as I had to call my telephone provider to see if I had an existing contract), and then the price went up to $129 for 1 yr. with an installation fee. The only reason why I have cable tv through Charter is because they are the only company that offers cable tv in my area. My house is located in the woods and I understand that Direct/Dish TV may not work well. If anyone is considering Charter and you have other options - RUN!

Charter I am shocked about how many dissatisfied customers you have . Well actually no I'm not your service, agents and technichians are awful. You may need to keep in mine this is a competive market and if you don't get the customer your competitor will and based on your performance you don't care. This is not 1980 anymore people have choices. You thought you filed bankrupt some years back you may find yourself back in court if you keep up this horrible customer service. All people want is good service at a good price and if you mess up fix it. Give your agents the power to keep customers not lose them, I have been in the service industry for 20 years and have trained thousands of top performers and the service I received on january 6th 2012 was the worst I will cancel my services.

There is something that is clear to me about Charter. To view it as a company that is simply poorly run is a mistake. Charter is exceptionally well run, but their goal is maximum profit at any expense and in that, they are performing efficiently. No other company I've dealt with is as good at refusing refunds or credits. Something to be aware of is that Charter is breaking laws by the way they are operating. An example is when they promise a call-back by a manager and it never comes. I note all information on those calls: names, ID numbers, time, date, etc. When a manager fails to call back as promised, that is a violation of contract law as a verbal agreement over the phone is a legally binding contract. This, I believe, is pursuable in a court of law, which is the way to go with this company.

If you have the ability to use another cable service, DO IT!! They made promises to me and they did not honor them. I had a technician come to my house and stand in my living room and tell me that my cable bill would not be over $70 a month with taxes and then I found out my bill was $95. When I tried to reach him, he wouldn't answer. I then called Charter and spoke with Mary from the Vancouver call center. She said she could work miracles!! What a bunch of B.S.!! She told me my bill would be $69.84 a month. But when I checked the next day, I was told my bill was $116. When I tried to reach her, no one knew how to get a hold of her. More B.S.!! I then drove to my Charter office in town and got more B.S. DON'T USE THEM!! I have already called DISH NETWORK to change my service.

I have never had charter & don't intend to but I got a refund check in the mail. I've never had them so I don't understand why I recieved a refund check. My gut tells me this is a scam. Anybody have a suggestions?

For 18 months we have been struggling with our sevice bundle with Charter to no avail. Our coclusion is that the company is technically incompetent to fix the problem. We are waiting to switch to another cable service.

I "DON'T" have Charter and I DON'T intend to EVER!!!!! The BS I go through because my inlaws have it and we always have major issues while using skype which we never had before they got Charter. This company sucks big time because all they do is send guys into peoples houses multiple times instead of checking the real issue which is out on the telephone lines! Appears to be a scam......take your money for a certain service, but not give that certain service. POOR Quality SERVICE!!!!! Wanted to give 0 Stars, but that's not an option.

We live in the Dallas area we switched from DSL to broadband. Told it was great, now regret it be cause internet is lousy here. I've had the modem replced 2 times and to find out the first modem was good. Had 3 sevice techs in home to check the modem and cable and all is good. Had several out on the pole behind home. Was and told issue is at the pole and now they want to send another tech to my home to check same thing and tell me cable modem is good. The issue is on the line and I would like to see the problem fixed at the pole rather than waisting time looking at a brand new modem that was replaced. Frustrated at this, any one know how to solve the issue at charter and this circle repeats itself. May go back to DSL if its not resolved soon.

I have never had such crummy service as what Charter provides in the evenings here on the Long Beach Washington peninsula and it is just not me its the entire peninsula. After 7 pm at night, you might just as well use a carrier pigeon to get your messages out. I can tell by the activity of the lights on the modem that your service is slower than the coming of the Lord. During the day it is great, but come the evening hours, it sucks big time. Any messages I have to send go into my drafts folder to be send the following day. I am thinking quite seriously that at night when I am not getting what I pay for, I will deduct $1./day for every hour that your service is not up to standards. Supposedly an upgrade to your equipment was supposed to have been don by the end of October and here it is the first week in December and your service is still rotten at night. How about you guys getting on the stick and giving us what we are paying for. Thinking of switching over to DSL while not as fast its at least consistent.

By looking here should warn people about this company. I called today to try to find out just exactly what I'm paying for was cut off by one fellow so I called back and the other tells me I needed a security code (thats on the bill, that I did not have with me) despite I was calling from my phone line which is hooked up through them. Charter wanted us to lock in on a 2 year price stating your bill COULD go up..no could to it...it did go up as soon as the 1 year deal was up..from 99.00 to 174.00 wow!!!!!!! and I get less than people that can sign up for 79.00 now. It sad that Charter treats good paying customers this way. With todays job force I did not want to locked into a 2 year deals because with my husbands job their is no telling where we could be in 2 years and I'm sure our family is not the only ones that are in this situation. Charter HOW CAN YOU DO FOLKS LIKE THIS IN THIS BAD ECONOMY???? THERE SHOULD BE SOME LAW AGAINST THIS.... and OH just this past week dish network was on our street installing their network in two homes......