Charter Communications Corporate Office & Headquarters

Your people amaze me I have documented disability and always pay my bill according to my disability check !!! I made a arrangemnent to pay today and because monday was a holiday my check wont be here until 10/18 so your employee Joan Id # 852795 would NOT WORK WITH ME AND IS SHUTING OFF MY SERVICES TODAY how rude and crude can you people be Its not my fault that I was injured and on disability and they government didnt send my check when promised !!! I will go to the endes of the earth to rectifiy this in one way I am being discrimanated against and the rude unprofessional attitude is a liability to your company this happend once before and I was able to put it off but this employee is on a power trip!!

Charter shuts my services off the day before the bill is due, often. When I call them you get someone in a foreign country who insists that they legally do not have to hold to the date on the notice, that they can turn it off whenever they feel like it. They then insist that I pay a fee to turn it back on even though they legally have to restore services until the specified date. The reps are very nasty, speaking down to you. When they installed my cable they ripped up my carpet and attached the cable up the molding on the doorway. I ordered their telephone service several yrs ago. When they came to install it they wanted to lay cable around my entire family room. Their phone service does not work if the electricity goes out like regular phone service does. They want you pay extra to purchase a battery they have to install in your garage and place more cables from your garage through your house to the phone line???? The installer was extremely rude and even scary when I Questioned the installation process. I canceled my order for the phone. IF CHARTER HAS INTERRUPTED YOUR SERVICE BEFORE THE DATE ON YOUR LETTER PLEASE REPORT THEM TO THE FEDERAL TRADE COMMISSION. I AM CONSIDERING A CLASS ACTION SUIT.

I have had Charter Communications and have some difficult with them as far as the internet. Today I was schedule for an important between the hours of 10-12 and I had a meeting today that I had to attend. When I return out of the meeting I had a call from Charter. The call came in at 10:30. At 10:36 I call back and explain to the CSR that I want to confirm my appointment today. She explained to me that the appointment had been cancel. I ask why, and she stated because I did not pick up. I explained to the CSR that I never knew anyone was going to be calling me to confirm the appointment. I was told that the techician was going to be at my home between the hours of 10-12 today. But, when I received the call I immediately return the call and it was six minutes later. I told the CSR I dont understand their process and because it was six minutes later that the appointment should have not been cancelled. This is terrible service to not explain the process, then to cancel the appointment after six minutes from not answering the call is a dis service to a me as a customer. I really would like for some one to call me today and offer a discount as well. A very dissatisfied customer.

All I want to say is the initial sales agent said my bill would be $39.98 + taxes and no installation fee, but I had to pay the installer $69. And I have been overcharged $15 to $45 every month since I got the service in May. The CS agents have been completely void of helpful information or action. In fact, one told me 'too bad for you' in a tone that sounded taunting, not genuine care. No one on the phone or live chat is able to provide an address to send a certified letter to anyone in particular. I am going to try the above address and see what happens.

Well to start my phone is still ringing on speaker waiting for someone to pick up and been ringing for over 20 mins. Hung up called back to try again in case it was something to do with the phone. Sure isnt still ringing and waiting to be helped been another 15 mins now... HORRIBLE I'm going to search for new service i think. Charter is bad news bears