Charter Communications Corporate Office & Headquarters

I've "HAD IT WITH CHARTER"! I had been warned about Charter when I moved to this new home. I really wish I had headed these warning! They give you a choice, pay up, (Even Though It's MORE Than The contract I Signed), Charter's Tech came out and I was told that I would "HAVE TO RENT A MODEM"! Even though I have a BRAND NEW NETGEAR WIFI, It is even The Excact NetGear Modem They show on CHARTER'S Hep Page on setting it up yourself! I have "OVER-PAID CHARTER for Over a year and a half, "RENTAL ON THEIR MODEM"... NO MORE CHARTER FOR ME!!! I Operate XP PRO on all my systems. I opened up my RWIN & TWIN settings in my registry, (I am not afraid of working in the Registry), to cut to the chase, these are My SYSTEMS, Not CHARTER's!!! I have Never been able to get the "Up To 30 MEGS A SECOND", after making the changes to my Registry, I immediately started getting almost what I signed up for! It took Charter less than a week before they "Throttled My Connection Back Down"!! To me, that seems like Theft of Their Services because of My ability to get some where close to what I was expecting! In Closing, CHARTER KISS OFF!!! NEVER AGAIN!!!

I would not recommend Charter to anyone for several reasons, I have it now but as soon as I can make arrangements to change that is my plan. The service has gotten terrible in the Dalton area, with channels going on and off and anytime weather comes its service is disrupted. The other reason may sounds like sour grapes bit it seems Charter has chosen to do business with companies with unethical business practices. Recently my son in law lost his contract work with Charter which he has had for several years. An employee of his had been supplying the company that now has the contract with information on his operations which of course makes it easier for that company to compete. This of course can’t be proven but it seems highly likely as the employee whom he trusted new that he was going to lose the contract three months prior to it happening and is now working for that company and a good chance he was already on their payroll. This seems to be like insider trading in the stock market but it seems Charter isn’t interested in fair business action.

You are all a bunch of babies. Go to Dish or Direct TV then and see how long you live without 30 or 100 meg internet. Or Free HD or a free modem rental or service with no additional taxes included...............Charter has changed for the better! Good luck

I was speaking with a Charter employee and was told that the service in my area(02790) slows down dramatically due to vacationers. It took me nearly 10 minutes to get to this site. I cannot use my Internet service with much success, If you think that a 10 minute download is OK, then Charter is the carrier for you. Where is my discount for POOR service during the summer months???? I've dropped the cable service, I think Internet is next.....Charter has the absolute worst service available......

I think its absurd that you cannot change the channel or exit out of the Emergency alert system. it keeps going off. If I am paying for the service I should be able to opt out of whatever I want, whenever I want. Charter is terrible.

charter has the worst cable services of anyone in the business ,I have been trying to get fix cable for two years ,they sell services they cannot or will not provide ,I THINK they are all full of BS

You guys really need to fix my problems! Seriously.. Your customer service is terrible.. I was told one thing by one employee, another by the supervisor and all she gives me is an apology? Still wants to charge 500 extra bucks on what is completely a misunderstanding!

NO STARS FROM ME AT ALL!!! Charter is the worst company I have ever dealt with in my life! Nobody and I mean nobody knows what they're doing! Constant MIS-INFORMATION, constant lies I can't even BEGIN to tell you the NIGHTMARE I've been through in the past few weeks with what they want to call "Customer SERVICE". It's definitely not Customer SERVICE - it's more like "Customer, We Don't Know What the Hell We're doing, so We're Going to Screw You Over and There's Not a Thing You Can Do About It!" Believe me, nobody reads this or has any concern about what we all go through or something would be done to make things right, but I'm confident somewhere down the road they will all have to deal with God's wrath for the hell they put us through on a daily basis. They think they have the market and that we just have to suffer with the crap they put us through, but someday, somewhere along the line they will have some great competetion to have to deal with and then they will all be out of jobs...

Think twice, maybe even three times before going with Charter. It has been a little over a year and while my bill has gone UP, the service has definitely gone DOWN! I spent 20 minutes today completely unable to connect to the internet. When I called in to complain (sadly I have phone, cable AND Internet with them) even the supervisor complained about how bad the phone was. I told her, it was her connection. LONG silence. Then tonight on what I thought was an innocent connection of CNN to an iPad, I found I needed a username and password from Charter. First time I EVER heard about it. When asked why I wasn't told about this at signing I was told it was my responsibility to do this. I replied that I would have if I knew I had too. IN short, I have a $170 monthly bill now and if I'm lucky might connect to the Internet and will hear of have heard every second word on my phone. And this is the 21st Century. Oh, Internet speeds? The best? I have tracked a reading of .05 MB per second. Dial up is looking better and better every day.

I feel one star is an upgrade for the horrendous customerservice department. If Cox were this inept, they wouold be out of business. I can understand why this faudulent company wnet bankrupt..but how they ever came out of bankruptcy baffles me. I would rather have no communications than this fraud of a company!!!

i got the bundle package back in march of 2012 at a price with tax included for 131.97 which was suppose to be booked in for two years. i talked to a guy named Doug i.d 97069 i thought that this was a good deal untill i got my first bill and every one since . my bill in march was 161.97 that's quite a difference.when i bundled i went over every thing because i don't like bundles or hidden costs. all of my bills have been that much or higher. when i called to talk to them it was just the run around and they couldn't do any thing for me.. i live on a budget too, is there a law that you have to stay with the plan. i think charter should have all phone conversations recorded . it should be that we have a contract not just charter. with one rep. giving you a price then that price should be in the computers. for all reps. to see and it should be binding just like they say there contract is binding. now this is why i hate contracts.any one thinking about bundling should think twice.

After reading all these complaints and the "add on charges", I think I'm going to pass on Charter. Instead of them showing "that there a better choice" than 1 of the phone companies it seems like they want all the "Bad Publicity" and Poor Customer Relations. I would think that somebody at the Top or in a position of authority would read all these comments and make things right with people. I do know that there sales people are on "Commission" that is definetly a mistake I asked the Girl who seemed a little short with me. There only interested in a "check", not anything else, a smart company would change this systemin in a heartbeat!!! I HOPE MANAGEMENT TAKES 1MINUTE TO READ THIS AND ACT ON THE COMMENT.

I have the Phone, Internet and Cable service through Charter. I have had the service (when I Have service) for six months, and the gods only know how many service calls without resolving random, intermittent phone and internet outages. Today, I got a number to the National Customer Service Escolation team: 888-266-7618 Their job is to be above the regular tech support team. Unlike the Tier 1 team, they give you contact information, a trouble ticket number and enough information to actually get back to the same technician for an ongoing form of support.

There should be a rating for -5 stars!!!!! I am disabled and receive my check once a month on the 3rd. When I set up my account with Charter in March 2012, I WAS VERY SPECIFIC that I wanted my bill set up for auto pay on the 4th of every month. On April 30th, I get a shut off notice that my bill was not paid. I called, talked to an ENGLISH SPEAKING rep, had my billing cycle AND new phone number changed on my account. She ASSURED me that everything was changed correctly, she credited my account $30 for my trouble. TODAY, 4/24...I get ANOTHER SHUT OFF NOTICE AND DOUBLE BILL FOR $126.20!!! Again, I call...this time I get HABIB who decides to argue with me, so I ask for a supervisor, I am put on hold for 15 minutes, I get another HABIB aka "supervisor". Who proceeds to tell me that changing my "billing cycle" costs extra (because I want my bill paid on time, actually, ahead of time...4th instead of 24th)! Sooooo....now, they are going to double bill me for paying ahead of time and by auto pay. Funny thing is...yesterday, I had to call them because my cable reception was exceptionally poor and my 15MB internet was so slow it wouldn't connect...they wanted to send out a tech @ $35 to check it out!!!! Guess who is shopping for a new provider??????

I would give Charter no stars if that were possible. I left AT & T a year ago and signed on with Charter and as bad as AT & T was, Charter is worse! In this past year I have spent more time on the phone with Charter than I ever did with AT & T and have made absolutely no progress whatsoever. I have had three new modems and one new t.v. box supplied in this past year and at least a dozen tech visits and I still do not get t.v. channels I am paying for and my internet still loses its signal or there are outages or something else all the time. The last three days I have spent 80% of my waking hours trying to get my internet to work and get channels that won't work. I spoke to 5 customer service representatives yesterday on the phone and was disconnected from two of them while waiting on hold. Each time you call, you get a new person and have to go through the whole long story recounting what is wrong with each one again and again. They are apologetic and give you their name and ID number but you can never speak to the same person when you call back. Techs who come to my home tell me that the reason nothing ever stays fixed is because Charter's equipment in the field is old, outdated and not upgraded or maintained. The technicians are discouraged and caught in the middle. They have to come to customers homes and work on the problems and act like everything is okay when they finish all the while knowing that the same problems will occur again because Charter won't spend the money to repair, replace, upgrade their field equipment. I intend to contact the FCC, my state's attorney general and I plan to go and talk to the City Council who permits the franchise with Charter for my city. Charter is just as guilty as every other big corporation that is driven by greed and ready to shaft the consumer at every opportunity. We must aggressively fight back and demand justice from our legislators and government! Charter depends on the consumer to give up in frustration and decide that we are helpless to change things. We aren't helpless. If enough of us protest loudly and often enough, Charter, like the money grubbing banks will be called to account for their actions. Let's direct all the anger and frustration we feel toward finding a solution from the powers that be in government!

After having another catastrophic experience with Charter's customer "support" representive I went on line in hopes of getting an e-mail address so that I could lodge a complaint concerning the abhorent treatment I received from one of their "sterling" "outsourced to another country" reps and wouldn't you know; there isn't one. My guess is corporate doesn't want to deal with their lousy service because they either are inept or don't care. But I did happen upon this page and am at least able to vent. Charter, with many,other corporations have chosen to take the cheap way out and outsource jobs to third world countries who cannot communicate accurately, understand fluent English and then then blame the customer for their inabilities. I was quite suprised when I read only nine positive reviews against sixty-eight terrible ones! WOW! If Joe the plumber got those kinds of ratings he would have bankrupted a long time ago. I identify completley with everyone of you fed up with Charter. We upgrade service and get substandard instead. Charter doesn't want to go the extra mile, invest in American representives to problem solve, or resolve customer complaints. Charter "gets what they pay for". Cheap, substandard third world people instead of great American people that for the most part do outstanding! When Direct T.V. and Dish network improves their policies and services it's GOODBYE, CHARTER!

NO STARS FROM ME. OK..FOR THE LAST SEVERAL MONTHS I HAVE BEEN RECIEVING ADVERTISEMENTS TO GET THE BEST INTERNET PACKAGE. EVERY WEEK I GET AS MANY AS 4 OF THEIR ENTICEMENTS...LETS SAY. I FINALLY SIGN UP JUST TO FIND OUT FROM THEIR INSTALLER I HAVE NO ..TAP LINE. THEY TELL ME IM 100 FEET OVER THEIR ALLOTMENT FOR CABLE TAPS. SO I MUST PAY. WHY...!!!!! MOST OF MY NEIGHBORES GOT THEIR TAPS FOR FREE. YOU MEAN TO TELL ME A MULTIBILLION DOLLAR A YEAR CONGLOMERATE CANT PUT IN A TAP THAT IS ONLY 100 FEET PAST THEIR LIMIT??? NOW MY QUESTION IS THIS....CAN THIS BE HARASSMENT BY CHARTER OR HOW ABOUT ADVERTISEMENT FRAUD??? NOW THIS HASNT BEEN THE FIRST TIME. BEFORE I MOVED IN WITH MY SON AND HIS FAMILY THET RECIEVED THE SAME TREATMENT EXCEPT THEY WERE TOLD THE FIRST TIME IT WOULD COST THEM $1700 FOR A TAP LINE. THE SECOND TIME THEY CALLED CHARTER THEY WERE TOLD $3600. HEY WHATS GOING ON WITH CHARTER....FRAUD OR FANTASY!!!!!!!!! MAYBE I WILL EMAIL ST LOUIS POST. AW WHO KNOWS WHERE THIS MAY GO...HAVE A NICE DAY..

Worst company ever. Service problems, outages - those are to be expected every now & then, but Charter - there are problems with EVERYTHING. From the bills, to the customer service, the technical service, to outages, to not being able to reach someone, to foreign customer service, never following through. You spend all your time on hold, and then when you finally get someone and go through the scenario, they hardly note the account with any detail of what was discussed, so you have to go through it ALL over again. What a joke! Glad I am not their customer ANYMORE!

I PLACED AN ORDER FOR INTERNET ACCESS AND PHONES SERVICE AND A PRICE WAS QUOTED. WHEN THE TECHNICIANS (LOOSELY APPLIES) CAME OUT, THEY REPORTED THAT IS WAS GOING TO COST MORE AND THEY WOULD NOT INSTALL UNLESS I PAYED FOR UPGRADING THEIR EQUIPMENT. THE CABLE IS ON MY PROPERTY AND LESS THAN 200 FT FROM MY HOUSE. THERE IS NO WIRELESS ACCESS IN MY AREA THERE IS LITTLE TO NO CELL SERVICE IN MY AREA CHARTER WAS GIVEN THE FRANCHISE TO SERVICE MY AREA AND HAVE NO COMPETITION BASED UPON. THAT FRANCHISE GRANTED BY LOCAL GOVERNMENT. THIS COMPANY WANTS ME TO PAY TO UP-GRADE THEIR EQUIPMENT. I THINK THEY SHOULD BE HELD TO PROVIDING ACCESS TO THIS PUBLIC UTILITY FOR RESIDENTS WHO CHOOSE TO USE IT AND NOT ALLOWED TO PICK AND CHOOSE WHO THEY SERVICE WHILE AT THE SAME TIME BEING PROTECTED FROM COMPETITION BY GOVERNMENT GRANTS OF " CHARTER", FRANCHISE, AND FUNDS.

charter internet services was ok but I have a tenant that wanted service from them also they gave me the run around. They said it could not be done at the same address. Then about 2 months later they have the cable from charter we wanted to know how was this possible they said they don't know. But they could not shut off the other service. they have a double standard they say one thing and do another, and they love giving you the run around.You can't even email them a message.I asked them if I could get it in writing that Charter policy states that 2 cable accounts can not be at the same address, they would not give it to me, I was told if I was the property owner they could turn the other one off, when shown my cridencials, that I was the property owner again the did an end round around me and did not turn it off. They can record you but you can't record them while talking to them. People you should warn your friends and tell them be ware of Charter Communications, they are not there to help you but to help themselves,