Charter Communications Corporate Office & Headquarters

After reading all the complaints on here is it any wonder this company went bankrupt? Great customer service doesn't cost a lot of money, but poor customer service does. Unfortunately, Charter hasn't figured this out yet. The audio on my channel 39 went bad on Friday, (today is Tues.) it was so bad you could not listen to the channel, which was CNBC. Being a day trader, having CNBC is fairly important. So I called the CS number, and of course it was no help. On Saturday I called again, got an agent, said it was probably the network, but she would check on it and call me back. Monday, the audio was still bad, called CS again, said they would sent a tech, even though I told them that it was not only my house but the same at a friends house. I knew it was at the local facility, but apparently they didn't. Finally a local service tech called, said they had a problem locally and the engineers were working on it. It did get better, but did not get fixed entirely . SO, I called CS again today and they said the only way they could contact the local office was to schedule a service appt for my home. ARE YOU KIDDING ME??? They KNOW it's not a problem at my home, but in order to get work to the local office they have to send a tech out? Holy crap, what a p$ss poor company. They only way we fix this folks is to start downgrading or eliminating their services (or lack of). I had just added my phone to my internet and cable service. I will be cancelling that. Then I will get a dish for my cable, it's cheaper anyway. Then I will look for another source of internet service. Oh, and despite their best attempts to thwart me, I WILL be in touch with top leadership of this company.

I just tried to correct being stiffed on an appointment had a pre-paid for, the tech claimed he had been to the house But described it completely wrong. Supposedly called my cell but apparently entered a wrong digit. I had driven into to town and was here at 1030, and spent the day working on the house (never left) he claimed he was here at 245 for a 300 appointment? When I spoke with customer service they gave me the big run around couldn't get anyone out for another week which I explained wouldn't work because I will be out of town again). I've called back in and had to speak to a sales person to get some help but now have been on hold for 20 minutes. You should take a look at their code of conduct (or maybe their people should) nothing I repeat nothing was done to take care of my problem. The only thing their reps would do was tell this was their policy (they cancelled the appointment because the tech claimed I wasn't here?) They do not care about customers, no effort, no consideration and apparently employees who forgot to read the integrity clause in their code of ethics

I just tried to correct being stiffed on an appointment had a pre-paid for, the tech claimed he had been to the house But described it completely wrong. Supposedly called my cell but apparently entered a wrong digit. I had driven into to town and was here at 1030, and spent the day working on the house (never left) he claimed he was here at 245 for a 300 appointment? When I spoke with customer service they gave me the big run around couldn't get anyone out for another week which I explained wouldn't work because I will be out of town again). I've called back in and had to speak to a sales person to get some help but now have been on hold for 20 minutes. You should take a look at their code of conduct (or maybe their people should) nothing I repeat nothing was done to take care of my problem. The only thing their reps would do was tell this was their policy (they cancelled the appointment because the tech claimed I wasn't here?) They do not care about customers, no effort, no consideration and apparently employees who forgot to read the integrity clause in their code of ethics

Problem: Communications with the customer, internal company communications Issues: (1)Necessary equipment upgrades to have a chance to have the "up to" download speeds; (2) value for the price. Charter has a major internal communications efficiency problem. Recently, a technician found an issue I had with my download capabilities--a single channel modem trying to work in a four-channel , cable medium environment. In February or May, 2011, my download speeds dropped to a crawl (the technician recently recorded a 0.96 mb download speed and a 1.9 upload speed!!!!). Fine--a new 4-channel modem was (Cisco DPC3010?) installed, and now everything is fine. Until then, I my ability to watch videos, and download necessary websites (online college) was hampered, to say the least. The first technician did not catch the problem, since everything worked fine by the end of his visit (probably a very low traffic window). Not only had I continued to be charged the rental fee for the modem and for the service call, but recent communications with the technical department revealed that not even the supervisor was aware of this issue. Furthermore, something as simple as making the customer aware of the new requirements (not buried in fine print) was neglected, and that effort would have demonstrated superb customer relations, at least it could have save me months, hours, and weeks of frustration. To make matters worse, nobody in the technical department, nor the customer service, is trained to know when an issue is above their head. They have no idea, upon inquiry, who they can name as a contact person, even when asked directly, so they try to deal with the issue themselves. As a customer, I expect glitches, nobody is perfect. However, if this was an isolated incident, I would have a measure of forgiveness. Yet, Charter has demonstrated consistent problems with various aspects of how they do business. In this case, equipment is everything, and it is the foundation of their business. This is not only their own equipment, but also the equipment necessary to utilize the service. A simple message that equipment upgrades are necessary to take advantage of the services they are offering, and communicating minimum requirements to the company's customer service and technical departments, would go a long way toward increasing the value (price vs efficiency, for example) in the company. At this time, I will not continue as a Charter customer past the end of my promotion, unless someone (yes, this is in Charter's lap now) contacts me and inspires at least a basic level of confidence in the company.

My cable has been out for two days and no one can tell me when it will be fixed. I called today to chek on it and the person I talked to said they hadn't even started working on it yet but to call my local office to see why.I called the local office number in the book and got the same people i have talked to for two days that know nothing about whats going on. He told me there was no local office number but could not tell me why the guy I talked to five minutes earlier told me to call. I just reuped my two year contract and have been with charter for twenty some years. Why does the service keep getting worse instead of better. I guess I need to switch to direct or dish networks.

Well I would love to write a long essay on Charters service but I cannot. For some reason all of my surrounding neighbors can recieve service from Charter but my residence cannot. I live off of a main road. I have a neighbor to the left, right and directly across the street. I initially call charter for service so they sent a guy out to survey the house, a guy who admittedly said he has only been with the company a month. Well time comes for them to come hook up the cable and no show. No call, no nothing. I call Charter and ask what is going on and the lady tells me my house is unserviceable. Now this house previous owners had charter service before. This goes on for a few months then one day I see a technician up a pole across the street from my house. I ask him if he was making it so I can recieve cable. He laughed and said I should be able to get it, all your neighbors have service. He gave me his tech ID number and told me to request him. I call charter, set up an install day. Same thing, no call, no nothing. I'm livid now because something is fishy in the water. I call corporate this time. No one can tell me anything, no one knows why this house cannot recieve service but yet no one will hook me up. So after we hang up the lady calls me right back. Apparently they sent an independent contractor out and it is somehow and for some crooked reason, would cost me 3500 dollars to get service. WHAT? After repeatedly asking for a rep to come out and show me why, and how they came up with this number and why I cannot get service I gave up. Piss on that crooked company. Why does it cost 3500 bucks for this adress to recieve service when my neighbors beside me and in front of me have service or are able to get service? It's ridiculous. They recieve one star from me and I would take them to court for extortion if I could.

I signed up with Charter for 1 year (phone, cable, internet). Six months into the contract I received a call offering me all pay chanels (HBO, Showtime, ect.) for free with a $20.00 discount on my bill if I lock in for 24 months. I agreed, but my bill did not decrease it increased by $85.48. I WAS LIVID!!! When I called to complain I requested that my account go back to the way it was prior to the changes, as it was less than 30 days. I was told that my promotion no longer existed, and I could not get the prices I had before. After I requested to speak with a Manager and after a 40 minute wait, my original payment was restored with a $.63 cents additional discount. Moto: DO NOT ACCEPT ANYTHING FREE FROM CHARTER, IT WILL COST YOU!!!!!

I have the bundle package with phone, internet and t.v. Ever since they installed this, which was completely unorganized (he actually asked me if he could run the cable up the wall, over the ceiling and down the other wall to where I wanted my phone so he didn't have to fix the outlet. Then he tried to sell me on the idea of having my phone over next to my television on the other side of the room.), they have kept an additional $300+ on my bill. The first agent I spoke with explained it was an error and they did not apply the bundle price. She corrected and that was that. However, they never corrected my bill. I have since been on the phone every pay period to discuss with yet another 5 indviduals who insist I am wrong and finally a manager who actually does the math and says it should be changed. This is the 4th month I will yet again have to go through this. Their customer service is atrocious and rude. These are simple problems that could easily be avoided yet they force this upon their customers. Charter is the absolute worse company I have ever dealt with.

i have read all the complaints i agree with all of them and could add 5 pages to them why dont the government controll them also

Charter has removed my TV giude from my tv. I called and got a disrespectful rep. who claimed that they would have to come to my house and do an upgrade. Bull! This was taken off without a visit and can be replaced without a visit. The rep. was trying to scam me into boxes and paying more each month. I am on a fixed income, and can't afford more. I am filing a complaint with the NC Attorney Generals office, Consumer Complaint Div. This is a strong-arm tactic to get customers to pay more. If you didn't send out these stupid flyers every month, maybe you could hold cost down.

Wish I could rate them a negative star! This is the worst company I have ever dealt with. The orange cord has been around my house since April 2 and they have promised to come out to pick up equipment 7 times and never showed up. I finally had to take it and drop it off. They screwed up my internet service and for the 5 weeks I was suppose to get a credit, they double debited my account and told me if I wanted a refund to submit a request in writing and wait 4 to 6 weeks. These people are all snakes.

Charter is the absolute worst communications company ever in my lifetime of watching television and accessing the Internet. For 6 years we have had major issues with them and the past year has been beyond ridiculous! You wouldn't believe the number of times we have had to call about our cable and internet. At one point we had no cable or internet for 12 hours!!!! No reason given...just an outage...and outage? Can't be repaired? For 2 weeks now our channels are displaying "Temporarily Off Air-please check back later". Are you kidding me? There have been two different tech folks to our home to do the same thing and still no results. Apparently it takes a machine from Texas to fix the problem! Also there are no local numbers to call because local offices have to handle walk in customers instead of our problems and we are the public who pays their salary? I think their customer service is unacceptable and furthermore, when you contract to another company who can only handle from the green box to your home and Charter has to handle the rest of the problems...that tells me someone has no clue how to run a communications company. Charter-you are supposed to be a COMMUNICATIONS company! Unfortunately you are not and can't wait to change my service!!!

I had my son call to find out how to get INTERNET hooked up and they put the account in his name. He is 16 yrs old. Now they send him a bill for 200 plus dollars and for what.! I can't get charter to give me a Itemized statement because the account is in my 16 yr old sons name !!! So now they are going to hold him responsible for a bill that we don't know what its for. they refuse to speak to a minor . Sorta a catch 22. Guess we will have to take them to small claims court. all this hassle for what to be a proud Charter customer !!!

Spent hours just trying to order service. Seems it MIGHT be in this area in two weeks but no one seems to know OR be able to find out. Rachel in New Orders best suggestion was stop by the local "walk-in" office (only 50 miles away) and they MIGHT be able to help me. DAC Carole in the chat room rather condescendingly suggested I wait two weeks and call back, then when I told her I needed to know within one week, have someone call or write me, she ended the "chat" telling me to phone Charter. Back to square 1. Can't tolerate clueless corporate mannikins but I know it's the company that creates them. So Goodbye Charter!

Charter in my area has constant signal strength issues resulting in the loss of digital and premium channels at night. 6 months ago my service and most of the neighbors service was out for TWO WEEKS before they finally discovered it was a low signal strength issue and turned up the signal strength. Now the last three days we are all having the same problem again with the same excuse from Charter that they are looking into the cause of the outages. Charter is a very poor service. It does not take a rocket scientist to know that you cannot continue to add more users in an area with signal strength issues without correcting those signal strength issues. Oh and their advertisements of giving higher INTERNET speeds for free is a joke. My DSLreports tests only show the INTERNET speeds are decreasing as they add more and more users without upgrading their signal quality and strength. No wonder they went bankrupt!! Poor Service and their customer service call centers are not professional and their supervisors like this guy named "John" are worthless. I do not want to be told to wait it out!!!

charter sucks and i like pie (:

really, (charter) you guys love to make things a bigger deal then it should be. i have had nothing but crap since i got this 6 months ago. always something with my service. charter had the balls to give me an appointment for 12-3pm they did not come that day, then i call and i get more crap saying it was for the next day. then that day comes and they dont show up until 10:45pm, after i sat around all day and the day before that. this has happened 5 times in a 6 months. pathetic by far the worst crap you could get. upon setting it up the first time, i made an appointment and gave them all my info along with debit card#, for them to never show and then when i called they didnt know anything about it. so then i call all around trying to find another service to find out its just charter, so i call back and now all of the sudden i get told i cant get the service for some reason i called 8 different numbers for them and they kept putting me on hold to hang up. i spent a lot of money and time. you really need to fix the B.S and stop making it seem like its us your supposed valubale coustmer. i got news you can kiss my ass and then take your service and stick it....! and go ahead shut off my shit thats the only thing you can do and i will spend my money else where

Okay... lets start with Charter customer service in Mexico- these people could care less if Charter loses customers. My problem was that my payment to Charter was applied to someone elses account??? I found this out when I recieved my bill reflecting a past due balance. I am very punctual with all my bills (not just Charter bills) I checked my bank and the check had cleared the bank. I called Charter (wow this is an experience in itself). They asked for my checking account number, my routing number....and then 10 minutes later said I would need to contact my bank and get a front and back copy of the cleared check. I called the bank - no problem they would make a copy for $5.00 and then I would need to come to the bank and pick it up. I did this. Faxed it to Charter as requested (included on the cover page a request for Charter to contact me). They did not contact me so when I called Charter Mexico (woo-HOO! ANOTHER GREAT EXPERIENCE) I had the pleasure of being told it would be 3-5 business days before Charter could look at the check and track down THEIR Error. So how much time have I spent trying to correct a Charter Error (estimation- 6 hours including return calls,hold time and speaking to numerous non-helpful people). Did I fail to mention that each NIGHT after 8PM - I recieve calls on my answering machine at home...asking me to call the Charter number. I call the number and they ask me "what I need". They leave the message saying to call them??? From under what rock did Charter originate from and what country did they learn their lack of customer service skills? Charter will not stay in business if they do not make some serious changes in the way they handle customer service.

It is time for all of us to tell Charter to PISS OFF and all of us that have Charter we need to go somewhere else...Everymonth for the last 4 months my bill keeps going up up up up and when I call to ask about it...they keep telling me that I am ending a promotion...HOW MANY PROMOTIONS?????? They have got me so upset I am SCREEMING at them on the phone...What kind of business, does not even have a link for complaints to there corpatate office on there support page...ONE THAT DOES NOT WANT TO HERE COMPLAINTS!!!!! I aske two seperate Supervisor's for a phone # or a email address to the head Corparate Executative so I could file a complaint and both of the female super's told me that there was no phone number and no email address to write too. That all go's along with they do not what to hear from the Consumer about what is wrong with there SERVICE'S!!!!!!!!!!! Doubt they even read these...

I've been a customer with Charter for six years. While paying very high fees, the service, when needed, is almost non-existent. Today I was told that my zip code did not exist. I insisted the man put it in THREE times, and each time, he claimed it didn't exist. Therefore, he said, I couldn't get technical support. How ludicrous is this? I told the man that a whole town would be surprised to hear that we do not exist. I just wrote to the corporate headquarters, but really do not expect an answer, especially after reading these comments and talking to MANY local people who have this very poor service. I would change my service if possible, but it's the only game in our small town. And I gave it one star because you can't give it less. This really inept company needs some real help.