Charter Communications Corporate Office & Headquarters

I had a small past due balance from my previous bill and I got my service interrupted. My fault. I log in online and pay that amount. My next bill is not due until 3/26. 3-40 minutes go by and nothing. I call in and am sent to, yes you guessed it, India. I couldnt understand a friggin word this woman was saying. I explained the situation and she says I need to make a payment. I ALREADY MADE A PAYMENT LADY. She tells me that my payment is due on the 3/26 and service cannot be restored until a payment is made. I DONT KNOW WHAT KIND OF CALENDARS THEY USE IN INDIA BUT I BET THEY ARE THE SAME AS HERE. Today is the 5th and the 26th comes after the 5th. She still doesnt get it. She asks me if I want to make a payment. No!!! a payment was already made!! My service is not on. Now she gets it. She now says my service is on. NO ITS NOT!!! I will transfer you to the repair/tech support. I ask for a corporate email to file a complaint and she doesnt have a clue. Im on hold 10 minutes and hang up. Ill figure it out myself. I unplug the box and 10 minutes later it comes on. Charter, if you are going to send these jobs to these people overseas who dont HAVE A CLUE AND CANT SPEAK THIS LANGUAGE then I will be saying goodbye to you and bringing in satellite. You are typical US corporate WHORES Lets see if I can get my whole extended families to tell you and your services to piss off

Charter rips off Senior Citizens! The have a monoply with cities in California. My 83 year old mother pays $86.00 a month for basic telephone and basic tv cable. They will not discount anything for seniors who are on a fixed income. Calls to complain go to India where they tell me nothing can be done. It is what it is. Cities in the United States should not be doing business with companies who do not help the elderely.

Sorry to say about the rating,when I started with your Company I ordered extended Cable & internet, cable was to to 49.00 & internet was to be 29.99, WOW never thought I would pay so much each month I fork out $100.00 each month for these services.. So I have come up with an idea, if you want to charge low income or disabled people so much each month why dont you throw in a TV to rent each month, seem's only fair, I paid for my tv once shouldnt be charged each month to watch something I already own...When I was living in Calif, I paid between cable & internet a total of 70.00 dollar's, $30.00 saving's each month, may not seem much to you, but when you live on a set income it's alot to me..o think about it, throwing in the TV with your plan, seem's only fair.... You should have plan's for Low Income People & disabled people. Candy

Long story short, the rep said it would be 29.99 a month for the cable service. The bill is all messed up and after speaking with a "manager", all I get is im sorry but the lowest rate we have is $44.99. I was told that there is a department that can listen to the call and make it right if I was told that, only to find out there is no such department. The manager is supposed to call me back after asking the rep why they told me that when there is no such package. I am going to switch this service if they dont fix it. I was lied to on three different calls and Im supposed to believe there is nothing anyone can do about it. I will give him 24 hours to call me back and then Im calling corporate. THE WORST!!

There service is less then acceptable and customer service is rock bottom of the barrel. I was on the 2 year guarantee and every bill was a different amount. Getting an agent to correct it took an act of Congress.. This company definitely should not be in service

I have Charter and they are the worst carrier in my area and everybody around here has nothing but bad things to say. The signal is always scrambled and my On Demand hasn't worked for a year. When I asked for a credit for On Demand they said it's free with my package so I don't actually pay for it. So basically because I don't pay for it it shouldn't have to work? Also I called bacause my cable was out and I was having a superbowl party. They would not send anybody out the next day and all I heard was NO NO No. When I got a supervisor on the phone he told me to donate the food I bought for the Superbowl to Charity... Yes he really said that. I also had a service call in December where nobody showed up. I had my boyfriend stay home all day waiting. When I called they said there wasn't a service call set up. I had the Chat saved where I was supposed to have a service call and they refused to send somebody that day even though I had somebody stay at my house all day waiting for the guy and I had a saved document showing I had an appointment. They had the nerve to say it was my fault and why didn't I call when there was no confirmation call about the appointment. Charter is horrible i could go on for days. A person at work got thier service shut off for 2 dollars on a bill of 242 when only 240 was paid. Then it was shut off again 9 days later when the rep told him he had another two weeks to pay. Charter is awful. I am switching to Direct TV.

I've been a charter customer for years. Very pleased with the service and resolution of issues when they occur. My complaint? I have Charter for my home page on internet and I used to enjoy the welcome box news features, but now everything is a "video". It is extremely annoying because I like to choose news stories to read, and now everything is on vidio and I do not want to watch, listen to more advertising, and see Kelly Zinc presents idiotic vidios that amount to nothing. Can you please consider just having written information to choose from instead of shoving more advertising down our throats and FORCING these vidios. Enough is ENOUGH!!!!! I'm sure many other customers would agree with me!

If I can rate charter a 0 I will. I have had charter for 7 months now and since I have had so many issues. I am calling every other week or every week since I have the service. I do not like this service at all. It is unfortunate that I can not get Dish or any other service because the way my apartment is facing. I say this service sucks and I will not recommend it to any one, no one. I was told from a CS agent if they fix the internet ot cable over the phone and there is no need for a tech to come out to take a look at the internet or cable, crazy thing is within her saying what she said the computer went out again and the premium channels looked like a puzzle then went out. I am going to either have to move from one apartment to another or just move all together at once if this does not get fixed. My service rate was advised I will be paying $128.00 a month with the tax 142.00 now I am paying 177.00 to 188.00 a month. If it was not for the credits that I have been getting I do not know what I will do. I am so done with this mess.

Geez love getting the run around! This is the company for you!! Terrible and I mean Terrible!!! I have been paying for the bundle pkg since July of 2009 phone, internet and cable not only did the bill go up 30% but I found out that I didn't even have the right equipment for the phone hookup. Everyone that kept calling in on my homephone told me my mailbox was full. Thought it was something wrong with the phone so I turned the phone down and left it. Then one of my kids not to long ago went to use the line for a fax come to find out I didn't even have the proper equipment for a phone. Had a service man from Charter to verify that I was never hooked up and that dealing with the company I was pretty much screwed trying to get it straighten out he was right and he worked for them. So spent more than 8+ hours in one week trying to tell my story at least a dozen times. I usually hung up till I got some one that understood english. Finally get a hold of someone that talks to a so called supervisor and they were going to investigate and get back to me in a few days. This is the so sad but funny part. I just called to follow up explained the story one more time got the whole please hold thing. Agent comes back on and says I will be receiving a call in a couple days about this problem. Heres the best part I asked when and what # are they going to call. Heres the funny they were going to call the # that hasn't been hooked up since July of 2009. I mean REALLY!!! you have to be kidding me your calling to talk to me on a number that isn't working!! Geez I do believe there is a job for everyone even those with no common sense!

Too bad your star rating begins with 1. It should start at zero. I recently had to inconvenience our local service persons twice within a week. I have no problems with the service persons. My problem begins with having no local service number to call. Instead your 877-728-3814 must be used. Your answering machine rates zero stars. In both cases that required me to call for assistance, the problems each time were due to service work to your own system in our neighborhood. The kind serevice technicians said they have been swamped with calls in our neighborhood due to some kind of work on the network. Had a local office person been contacted they would have easily solved my problems in each event. Not only is your answering machine a dis-service to good customer relations, the human that finally comes on the line has no clue what might be wrong. How could they? They are several states away from my call. The problem is caused by pure upper management. It is due to greed. You do not care to provide adequate local office services. Your field persons are just fine. Fire your corporate office personnel.

I have had constant issues with charter... when I first got the cable and internet, not only did they not hook up two boxes everything was actting all wonkin I had 8 tech guys come out in 5 days to fix the problem they also charged me for them to come out..... the last guy supposably found the issue It was all hooked up backwards. Now I ask you how the hell does someone hook cable and internet up backwards, expecially when they are supposed to be trained on how to do this? also why did it take 8 guys to figure it out. This is crazy. AND BY THE WAY IT ALL DOES NOT WORK RIGHT STILL INTERNET STILL GOES IN AND OUT ALSO THE CABLE DOES TOO. They also are screwing up my bill like crazy. I was told 52.00 for 12 months and that price was supposably set. OH NO THAT WAS B.S. my bill was over 100.00 this is crazy Im so fed up with CHARTER!!!!!!!!!!! HERE IS THE DAMN KICKER OUT OF ALL OF THIS, WHERE I LIVE I HAVE NO CHOICE BUT TO GO WITH CHARTER,SEE I LIVE IN A DOWN TOWN AREA, WE HAVE 18 APTS ABOVE 2 STORES THE LANDLORD MADE AN CONTRACT WITH CHARTER, SO WE ARE NOT ALlOWED TO USE ANYTHING ELSE WEHAVE TO USE CHARTER..... AND FOR THE LANDLORD DOING THIS AGREEMENT CONTRACT WITH CHARTER>>> HE GETS PAID!!!!!!!!! NOW THAT IS SOME BULLSHIT... whatever you do dont use charter they are horrible, money grubbin, buttheads .....

I had a lady give me a deal on phone internet $19.95 stayed that way a while then I got a bill for $40.00 can"t pay that high bill had you cut it off, now I find out you have senior discounts which I ask about and they told me you did not have it, huh get your act together or stop trying.

Charter does not keep their word! 2 days in a row I have had appointments! They didnt show up yesterday & I called today & they said it has been changed to Monday. Never use this company!!!!! My internet is down all the time. If I didnt pay my bill you would shut off my service! So why is it right for your company to lie & just not show up! I will tell everyone not to use your company!!! It stinks!!!!!!!!!!!!!

I am changing my service because this incometent,useless ,but VERY expensive service(?) has become a vicious cycle of ads for services there is no way in heck that they can provide. They cannot even answer phones in a 7 day span. This company, at least here in Reno, NV. is run by immigrants (whether legal or not) who speak a very broken english, and do not understand it at all. Most programs are run for Mexicans, and it is nearly mpossible to find english programs except for the big ones like ABC, NBC, and CBS. They are in bankruptcy and it is for sure where they belong!

I have to admit, I have been very very frustrated with Charter on several points. When my phone service was installed, the technician installed the "modem" out in my sunroom, which has no heat or air, and is on the back of the house. That wasnt an problem until the jack that he installed in my kitchen went out. I had to run my phone directly into the modem at that point because they refused to send someone out to fix the kitchen jack, even though it was a jack that Charter installed, and while they installed it, they cut some important wires that needed to be fixed, so a supervisor was called out, and after all was said and done, I was left with a fist sized hole in my kitchen wall, through wallpaper and drywall even. Being the nice person I am, I didnt want to make a huge fuss, so I made a point to notify Charter that this had happened, but did not push demanding that they repair the problem. I was actually hoping that Charter would step up to the plate and offer to make it right. Not only did Charter not step up to the plate, but they also even refused to fix the jack in the kitchen without a charge. I couldnt believe I was being treated so shabbily. Now the phone service has gone out for the 2nd time in a week. Last week a repair man came out, because I couldnt get a dialtone, and when you dialed the # you got a busy signal. Anytime I have called the regular customer service line, I end up with someone in India or overseas. I have been treated rudely and uncaringly. The only time I have received anything even remotely similar to "customer service", was today when I called the corporate office and spoke to someone there. I spoke to a very caring and reasonable rep today,(who I wish I had written down her name I was so impressed with her and her attitude. She made me feel like I was a valued customer). She transferred me to a tech support person, who scheduled a repa

As far as the service I have no problems. When I have a service problem the technical department is always very helpful. Until today I have never had any problems with adding or disconnecting any of my service. I have been a Charter customer for 17 or 18 years. Today because I want to have Epix cut off I have to have a security code off my bill (which I did not have with me). It is funny that when I added the service just a couple of months ago no security code was ever mentioned. Just wanted my name, address and phone number. The customer service person and supervisor refused to cut off the Epix. The supervisor was Lynn 28132 in wisconsin. We need to take to local people who we deal with here. This has made me so angry that I'm considering cutting off Charter and getting Direct TV and AT&T for my internet.

To Whom this may Concern: I have been a charter member for over 9 yrs. and i would like for you to know that i have never had such a hard time in getting my bill straighten out. This supervision woman SHERRY, has made me so upset that i'm changing my services. I will go with at&t and direct services and will never go back to charter,also it seem like your company woud get someone that could speak ENGLISH. It's ashames that your company trys to cheat people out of their money and if you will check you will see that I always, ALWAY's paid my bill every month... Alice Feltman

CNN HD has been out for 2 days. The local office has no idea what is going on, and the 800 number people show no outages or any type of mork going on in my area. If the left hand doesn't know what the right hand is doing, how does a company survive?

If I could give you a 0 rating I would right now. I am a charter customer and I would like to know how charges accidentally get added to my bill. I cannot seem to get an answer out of your customer service area so I would like someone from coporate to answer my question. Please feel free to call me at 320-202-8313. Please no customer service reps need reply only someone that can give me a straight answer.

This company let someone open an account in my name in Michigan and I live in Illinois. Whatever happened to asking for IDs. The bad thing about it is that I keep calling the corporate office and nobody wants to talk to me and they cant answer my questions of why they let this happen but guess what they have the wrong person this time because if I have to drive to Missouri to the corporate office, I will. They gonna answer me one way or another.