Best Western Corporate Office & Headquarters

5/25/12 Best Western Sam Patel 1290 N Temple Avenue Starke, FL 32091 Dear Mr. Patel: Ironically I feel your hotel should be called Worst Western! I am writing to follow-up on the incident of having my Ipad 2 Stolen from your hotel on Saturday May 19, 2012. I am very unhappy with the whole experience and having also learned a co-worker had the same kind of experience two years ago when her wallet was stole at your hotel. Beginning on the first day of our stay when we checked in and were given room 126 which was filthy and had bologna, hotdogs, dirty sheets and disgusting bathroom. We were told by the staff that they have no idea how a room was dirty and they moved up to 130 which was clean. I am distraught over the fact that once I informed your staff about the incident they acted like the likely hood of this occurring was not possible and they will not review tapes to see who it was unless I fill out police report. I understand policy however, if I wanted to help the customer it would have been easier to do sooner. I was told no one at your hotel would steal (well that was a HUGE lie) and if that’s the case how is it that my co-worker has a similar story? I am a teacher and the $800.00 for the IPAD is one of my checks and was a huge burden to my budget. I understand that the maid (who has worked there for years) said she did not find it but this is not true… I have reported to the police and to the service company and will be following up with pawn shops. Please let the staff know I hope they enjoy stealing from hard working people because I promise I will inform everyone I can about this incident. I asked two of your staff to have you contact me but that did not happen either just reassuring the fact that your organization is NOT professional and once again I am skeptical about the staff that professes to be so honest and accommodating. Disappointed and dismayed, Melissa Mapp-Francisco 548 ZAck Dr NW Lake City, FL 32055 mmapp@suwannee.k12.fl.us

I stayed at a Best Western Plus in San Simeon,CA. What a dissater. My girlfriend and I was celebrating our 1 year anniversary and decided to take a trip to hangout in the quiet beach area community. The promise from the Front desk staff of our type of room we would like was ok'd but when we got there it was not granted and nor did they work any harder to accomodate us. The room was so-so at best. Bed covers lumpy and half made. Cleaning Staff needs to be retrained because they are not cleaning good because of turnover of the rooms but when you're paying 300.00 for a couple of days we shouldn't have to call to get the room cleaned or told they do not clean daily only make the beds and change the towels. I was told they are taught not to touch anything of the clients once the room is being used. Once I was home and had an opportunity to reach out to the management at this hotel, he contacted me and asked for some information that he needed to investigate my complaint of course I turned around and sent it back to him and have not heard back for over a month. I reached out to the Corporate offices in Phoenix, AZ to see if Best Western really cares about their paying client.

esta critica es directamente para el dueno del best western hotel de sebastian florida enpieso por decirle gue usted debe de inbessticar el trabajo de su jerente nos guedamos en su hotel , y nunga podimos hablar con su jerente por gue siempre estava ocupada, sus empleados estan cansados y una persona hace mas de un trabajo nos sentamos a desayunar y hoiamos a sus empleadas de servicios protestando por gue no se les da un tiempo de descanso gue negosio usted tiene las personas tienen derecho a vacaciones y mejor paco por favor le pedimos que tome en serio nuestra sugerencia ya gue nosotros trabajamos para los derechos del trabajador internacional ...esperamos regresar en un futuro gracias por su atencion desde madrid espana su amiga ana lucia menendez

My husband and I stayed at the Best Western Rockdale Inn in Rockdale TX on 4/6/12. On that night there was a very humid condition and I got up various times in the night to turn the air conditioner up higher thinking it didn't work. However the problem was not discovered until the next morning. There was a leak in the laundry room next to our room and it had leaked into our room where my suitcase, computer in case, camera in case and purse were laying. Needless to say things got wet. We told the owner and he offered another night free but we were leaving. Upon returning home I found my computer and camera with condensation on it. The computer was fine but the camera was no longer working. I was unable to download the pictures of our vacation so immediately took the disc to the store to have the pictures printed and the pictures were fine. However I am out $150.00 for a point and shoot camera because of excessive condensation. I wrote a letter to the Inn with no response. I felt a reply of some type would have been appropriate...

Stayed at the Best Western in Ozona Texas 5-17-2012... The rooms are fairly nice and clean but the overall outside appearance is looking pretty shabby. For the price I paid I was not pleased with the crowds of tattooed oil field workers gathering around the parking lot and the pool at all hours getting drunk with beer and mixed drinks in their hands. I have stayed at hotels/motels for a lot less money without the half drunks cruising through the parking lots and leaning on my truck and other's cars. This motel has been pretty well taken over by the crude oilfield workers from all parts of the country and the next time I stay in Ozona I will pay a little more and stay at the HIE just down the road. I would unequivocally not bring my wife or daughter to a place like this in any case. Look hard before you stay here. This is NOT a place to bring your family!

Best western pentagon, 2480 S. Glebe road, Arlington VA. Rooms were filthy, woke up Monday morning to leave and had no hot water to shower with. Desk attendant stated " we are working on it" . Brought a large group with us. ( booked 15 rooms ). Three different price ranges for rooms...???? Looking elsewhere for next year.

an employee here in arkansas we need yall help we are beening rushed through our work dont know when we have to work we are on call everyday for work an no lunch break an only an 10 min break when we are on our breaks we cant enjoy them we are beenin harresed by the owner we are rushed they come in the rooms an rush us an then we get in a hurry an confused by the onwer thers no hand book for us this is in the pinebluff arkansas hotel besterwerstern

We stopped at the Moreno Valley Best Western en route to a new house. We had been moving all day and evening and were looking forward to a shower and some rest. We were moved to three different rooms because of no hot water in the shower. Hotel mgr. Saby gave us a box of chocolates for our troubles. Really? We argued more about how this was not acceptable. My husband is a heart patient and just had heart surgery. A cold shower was not something his body could handle. She agreed to credit out rewards card; and never did. Phoned her on a follow-up and she doesn't see any record of this and cannot remember. Horrible customer service. I am finding this is the case throughout this company.

pls come to pinebluff arkansas bestwersten hotel asp theres alot you need to know about how the employess are been treated there when you come pls talk to them i was a guest there i heard an saw alot there they get no lunch breaks also

This review concerns the Best Western Medical Center, Amarillo, Texas. where my wife and I stayed April 28/29, 2012. It was a family visit and our Grandchildren, ages 10, 14 and 16 took the opportunity to use the swimming pool. After we left, about two days later, the came down with sores and pustules over their bodies which have been medically analysed and found to Pseudomonas aeruginosa and extremely contagious and life threatening disease that can have life long concequences. We have alerted the health authorities of this. We telephoned the hotel and spoke to a man who gave his position as "Manager in training" and who quite frankly gave the impression that he could not have cared less - he said the pool was cleaned once a week !!! I have looked after pools for many years and know that the pool disinfectant and Ph levels should be checked twice daily. We requested that the Manager/Owner call us back - no such call has been received. As this hotel is directly opposite a hospital complex it is not beyond the realms of possibility that someone suffering from this disease being treated at the hospital could have bought it in to the pool area - anyway - until the Health Authorities take action this pool MUST be closed down.

Our stay at the Best Western, Galesburg, Il., was a nightmare. We arrived late from the west coast, checked in, when we went to the room, we could not get the door open, we called the front desk, they send the night watchman, he couldn't get the door open either, finally he found a pass key after leaving us standing in the hall for over 45 min. the following day the same thing happened and again the following day. We also discovered the doors to the outside, were not locked and anyone could come and go at will, no security. The room smelled musty, the shower knob came off in hand when we went to shower the following a.m. A very bad experience:

manger in manassas va hotel e is very bad person he play with his workr and let other use room for free

My girlfriend and I stayed at the Best Westeren in Gardiner MT while taking a tour in Yellowstone. I can not believe how horrible the employees are. The girl at the front dest "Arianna" was obviously stoned out of her mind, with the smell of Marijuana pouring off her clothes and breath; Nice girl but very confused and stoned. The next morning was no different, our housekeeper looked as if she lived on the streets and just crawled out from under a rock obviously still drunk from the night before. Our room was nice and had a great view of the mountains but I find it hard to believe that management lets the employees act like this. I know they live in a small town and have nothing to do but drugs and booze but for christ sakes you have to keep it real while your at work.

I am not sure about posting a complaint on your corporate page because from what I have read above, nothing will change. It doesn't even appear as if anyone has contacted the people to get more information or try and resolve any issues they may have had during their stay. I filled out the Best Western Survey that I was sent via email after my reservation. I filled it out honestly and submitted it. Ever since that point, the manager of the hotel, who speaks and writes very poor English, will not stop emailing me. He keeps asking for my phone number to call me. I advised he would not be receiving my phone number and to stop contacting me. He WILL NOT. I am about to turn this over to an attorney. He has reached the point of harrrassment and I want it to STOP. PS. Do not EVER stay at the Bestern Western located in Carrollton, GA.

I stayed at the Best Western Plus Inn at Marina Del Rey. I was charged $250.00 smoking fee when I was not smoking in the room. Housekeeping staff and the concierge staff member said that they could smell smoke coming from my room. The general manager was very helpful at getting this problem resolved. However, I did call headquarters and made a complaint. I recommend that you sleep in the streets before you sleep at the Best Western Plus Inn Marina Del Rey.

Inn by the Sea, La Jolla. One bad apple can definately ruin your vacation! My husband and I were napping; when we were awoken by a walkie-talkie going off (very loud), we woke up to find someone in our room. My husband got up and ran her out of the room, I called the front desk immediately and we went right down to file an incident report. When I got up from laying down,.my purse was on the floor and my wallet about a foot away. She didn't know we were in the room and when she realized -- dropped it and ran. She told the manager that she was in the room to change towels; which she never did. If that was true, she should have passed them to one of us and apologized. It was an excuse to enter the room. BEWARE AND STAY AWAY! We did have the police come and gave a report..however since we didn't see her actually go into the purse and no money was taken..nothing can be done. I'm sure she has been doing this for years, but this time got her hand caught in the cookie jar. PUBLIC AWARENESS...do not stay here!

Best Western Hotel Tour Invalides Paris. We Booked this Hotel for its Location through Eurostar as a four day break to celebrate our 39th Wedding Aniversary. We Booked in February and arrived at 5.30pm on 19/04/2012 only to be told they were fully booked and they could give us a room for two nights and then we would have to move again to another room for the other two nights. I informed the gentleman that this was not convenient as the hotel was booked well in advance. We were then offered the Garden Room advised us that it was a family room and contained four beds. Well Knock me down with a feather the room was in a state of disrepair, it had obviously been flooded the ceiling was a patchwork of plasterwork along with the wall which had been plastered over the wallpaper. The bathroom was the same took photos should you like to see them. The Garden was actually the smoking area for the Hotel Guests and staff, and the bins directly located outside our door,we DONT SMOKE AND COULD NOT OPEN THE WINDOW FOR THIS REASON> We were also above the Breakfast room where we had an unrequested ALARN CALL every morning at 6am by the person that wore clogs going up and down. We went out on the friday morning at 9am arrived back at 4.30pm to find the room had not been made up my Husband went to ask for milk and this is when they realised they FORGOT WE WERE THERE. We were greeted by Ismael at reception with bonjour i did respond though not with a big smile his sarcastic answer was tre jollie HOW RUDE. Alas the day came to Check out and we were asked if we enjoyed our stay ,when i responded that we had notand that we would never use a Best western ever again nor recomend them to anyone else, he quickly lost interest AS THEY ALREADY HAD THE MONEY IN THE POCKET. I did ask if he would alocate the room to his parents or another family member i didnt get a reply.BEST WESTERN SPOILT OUR STAY IN PARIS> I have my own Business though not in the so called Hospitality industry, we do deal with the public and we dont treat them with total disrespect or disregard. TO PUT A CUSTOMER IN A ROOM IN DISREPAIR IS A DISGRACE. BEING RUDE TO CUSTOMERS IS SHOCKING. FORGETTING A CUSTOMERS EXISTANCE IS UNFOEGIVABLE. yours sincerely Linda Hall

My wife and I recently visited D.C. We stayed at the Mt. Vernon/Ft. Belvoir Best Western which was not only comfortable but reasonably priced. What made our trip much easier and more enjoyable was attributed to the service we received by two employees, Mr. Marcus Reed and Ms. Elizabeth Hasp. Mr. Reed provided a shuttle ride to and back from the Metro station each day and gave us directions and info on visiting the sites of D.C. and Mt. Vernon. Ms. Hasp provided us with maps and info and always with a great smile and attitude. 'Attaboys' are only effective when the employee is rewarded and noticed for their service. Please commend these employees for their excellent work and service to Best Western. They represented the company in an exemplary matter.

On the afternoon of my final stay I advised Bobby that I would be extending my stay. I told him that it would be done within 45 minutes - an hour. He looked disgusted. He rolled his eyes and as I walked away he told me that if my mom was paying for an additional night that she would be required to re- fax all of the information that she did on the day before. At that point, I was fed up with his ugly attitude and condescending tone. I never told him that my mom was paying for an additional night . As I stated, I it would be about 45 minutes to an hour. After he made the comment about my mom paying, I proceeded to the elevator. It wasn't 15 minutes later, he came to the room banged on the door and advised me that my mom said that she wasn't paying for an additional night. I reminded him that I never told him that she was. I reiterated that I would be downstairs shortly with the credit card information. When the money posted to my account (within the time frame that I original informed him of) I went downstairs so that he could process the payment and re program the keys. At this point I was fed up with his attitude. As I approached the desk I told him that I feel as though he pre judged me when I entered your lobby doors 3 days ago and that he really took issue with the comment that I made about the clerk being murdered in your lobby. He claimed that he had no attitude, but it was evident. By that time I was in tears. I told him that I am going through something and that I wasn't at the hotel for pleasure, He should think about how he treats people because he never knows what burden a person is carrying. I was there because I had to be. His response was " We all have gone through something and standing here now aint the time to cry and complain about it!" I was appalled. I reiterated that I think that he could have been a little nicer than her was and his response was "YOU DONT HAVE TO STAY HERE!!!" I told Bobby that he'd been wanting to tell me that since I walked through your establishment doors. His reply was well its true YOU DONT HAVE TO BE HERE!! " At that point, my phone made a really loud noise which I believe made him aware of the possibility that I had proof of his unprofessional and unnecessary comments. At that point he attempted to explain that he was just doing his job. Well, that came too little too late. The bottom line is that if he is what you chose as a manager, he should know that stereotyping is unacceptable. He was totally out of line for contacting my mom and basically LYING to her by advising her that I said she would pay for an extra night. That incident alone has caused a riff within my family and I'm still confused as to what his motive was. Once I complained about the bugs in room 418, we should have been moved then. Your company needs to clean up and rid your hotel of the critters. We literally slept with the lights on as. we were afraid of being bitten. I have photos of at least 4 or 5 roaches in your hotel rooms. As I previously stated, we weren't there for pleasure, we were there as a result of an unfortunate incident. I'm already in a depressed state and your manager's attitude and the sub-par conditions of your rooms only added to the frustration that I was already dealing with. It's evident that he would have been elated if I chose to leave, unfortunately I was immobile and basically had no choice but to remain there. I actually thought that once we changed rooms that the roaches would be the least of our worries, but again, that was an assumption and shame on me for giving the hotel conditions or Bobby the benefit of the doubt. I work as a lead Customer Service Agent for a prominent company and I am well aware of how to treat people who choose to do business with you. I may not have been in business attire but my money is the same color as that of people that he greeted with pleasure. Our entire visit was uncomfortable. I feel as though we didn't even receive basic service. At this point I definitely wouldn't advise anyone to stay at your hotel and I know that I wouldn't re-visit that location as long as you have Bobby mishandling your business. He needs more training in customer service and prayer to overcome his prejudices, This is not a situation that I take lightly and I will definitely see to it that anyone within ear shot of my voice is aware of the unsanitary conditions and your managers unethical business practices. Please investigate this issue and advise me of the outcome. Shari Riley

I am submitting this letter to you in regard to a recent stay at your Best Western Hotel located at 4580 Collins Road , Orange Park, FL 32073 . The entire stay was unpleasant thanks to the unsanitary conditions and Bobby, the manager that you have mistakenly hired to handle your managerial/ customer service issues. I made my initial reservation via Priceline. I placed a bid and requested a hotel with 2.5 stars in the Orange Park area. I was surprised that your hotel was the one that they blindly chose for me, as I once frequented your establishment but Helen Walker's senseless murder left me hesitant to book with you. Upon check in , I made a comment to Bobby, advising him of the coincidental reservation and my reluctance to stay there. He stated that it was an isolated incident and that it could have happened anywhere and I agreed with him. At that point there was nothing that I could do as Priceline will not refund your money once you've placed a bid and won. Bobby initially assigned my son and I to a handicap accessible (still not sure why, I guess I got the raw end of the deal for booking with a discount) room with 1 king bed . At that time I explained that the other person in my party was my 15 year old son and that I would prefer 2 beds versus 1. He informed me that it would be a $10 charge to “upgrade” me to a double room. I decided that I would deal with the king size bed . We were initially assigned to room 418 . The room possessed a strong stench and later that evening I saw more than a few roaches. I contacted the desk clerk and inquired about a late check out on the following day and I also advised her of the roach sightings. She advised me that she would inform her maintenance guy. On the following day, I extended the room. My mom agreed to pay for the room. I made the reservation via the computer and was advised that my mom would need to fax over a credit card authorization form. As I stood there in Bobby's presence I realized how he short talked me and was rather snippy with every comment that he made (toward me). Almost like it hurt him to deal with me. I initially blew it off and decided that he may be having a bad day. I realized that it wasn't “his day” that lead him to answer me sarcastically and with an attitude it was obviously me. Because as others came and went he smiled and greeted them kindly. He thanked them and apologized for inconveniences and told them to have a good day. The only difference that I could see between them and myself was their race or the way that they were dressed. Either way Bobby was extremely unprofessional and made me feel guilty about “him doing HIS job”. During our conversations I was the polite one, continually thanking him, addressing him with yes sir and no sir telling him to have a good day and so forth. While he addressed me with one liners and his nose turned up as though he smelled something sour. He spoke with my mom and made arrangements for her to fax over copies of her drivers license and credit card as well as the authorization form. Prior to leaving the desk I asked him if the lady that worked the graveyard shift made him aware of the problem with the roaches and I also informed him that the phone in the room was inoperable. He acted as though he was checking a list and mirrored the exact thing that the woman told me earlier, that he would inform his maintenance guy. Once Bobby received the documents back from my mom he advised me that I needed to come back downstairs to give a signature and have the room key cards reprogrammed. I immediately went down stairs as he requested. I again asked about the roaches he informed me that he could move me to a room with a queen bed I reminded him that I had my 15 year old son with me and I felt that the king bed was pushing it so why would I want a queen? I asked him if that was the best that he could do. He then advised me that he would go ahead and give me a room with 2 beds. The new room number would be 402 and that I had to wait because he needed to have housekeeping clean it before they left for the day. I advised him that a friend had come to the hotel; to give me a ride to the store and that I would switch rooms when I came back. I was gone all of 20 minutes During this time my son called me and advised me that the head of housekeeping entered the room (418) and asked him if we were moving he told her not that he knew of and she stated "yeah somebody sounds as though they have no clue about anything" . I'm guessing sarcasm is a class that all of your managers attend prior to being advanced to managerial positions. When I returned from the store my son and I moved our belongings from one room to the other (418 to 402). Later I realized why the roaches were no big deal, the hotel is infested with them. There were more in the double room than there were in the king room. I'm still disgusted by that but when you have a person like Bobby mis-managing your business I assume that most guests figure that there's no need to complain as nothing will be done.