362 Reviews For Best Western Headquarters & Corporate Office


We stayed at the Loanoke Best Western Plus. We told the attendant at the desk about the mold and hair in the shower. She did not reduce our billing. It was unacceptable!! I have pictures, I wish I could load them on to your site.

worst place ive ever stayed!!

staying at the best western in historic district of savannah is a horrible idea! Don't do it. The staff took stuff from out room and then charged us 70$ for cleaning it. They don't inform you of this. You'll get their pleasant surprise when you check out with out notify king you. Nasty place in general.


Don't waste your time complaining to corporate about local operations. You'll just get the party line.


I have stayed in about 5 different Best Westerns in Texas, Oklahoma and Pennsylvania in the last 2 years and I found that I loved everyone of them. Thanks for giving me the locations of the bad ones. Now I know not to go there and stick to the ones I love.


Best Western in San Simeon, Ca is not some place you want to stay I guess they feel that since they have an ocean view and call themselves a resort they do not need customer service in the front office. Not only will I not stay here any more after my resent stay I will not refer it to anyone, in fact I will tell to avoid this motel

Pet Friendly hotel

Can you pls advise the Best Western hotel policy for pet friendly Best Western hotels? I was just told by Best Western in Mt pleasant SC that their policy is "smoking rooms only for pets". This is not only upsetting but discriminatory forcing you to take a smoking room when you have some asthma going on just to accommodate your dog.

Wonderful Visit

Best Western Ocean Villa Port Aransas, Texas. Great, Polite, Professional front desk ladies, Jerri and Hiral. Very helpful in finding places to eat nice seafood dinner. Clean Room. Clean heated pool. Clean restroom, towels, sink. Comfey bed & nice flat screen TV. Carla the breakfast lady was wonderful too. 3rd time we've been here and we will be back for sure!! Bringing 2 others next time we visit. We'll be back for sure! Thanks.

Retired machinist

The wife and I stay at best Western approximately 12 times a year. Earlier this year we spent three or four nights at best Western in Branson Missouri. A week ago we spent two nights at a best Western Monee Illinois and one in Indiana. Disappointed in all of them, quality has really went down. After years of traveling and staying at best Western will start looking elsewhere.

intown Luray, Va.

I will never stay @ this motel..... Dirty, dust, cob webs, soiled blanket , a long hair hanging from light @ bedside !!! Dust on bed headboard, lights etc...... Room smelled like somebody dumped Clorox down the toilet but forgot to clean anything...... HORIBLE !!!!

Fraud at Hotel Best Western Trianon Rive Gauche

Through the system all operations booking.com reservation at Hotel Best Western Trianon Rive Gauche. They charged my credit card the five nights seven days before my arrival. I was sick I could not get Paris. The person responsible for approving the cancellation does not like to make the repayment of the charges made seven days before, this is a case of clear and stealing customers from Best Western Hotel fraud took 1,116 euros because they argue that the reservation was the most economical. This case appear on the tourism network, newspapers, tourist offices in France and much of the world to stop this kind of dirty business. I want this email reaches the Best Western President and board of directors.

Employees using drugs

All the housekeepers were talking about drugs and smelled like weed and their eyes were red and the were snorting something that I think was cocaine. I will never go back to the best western in Roanoke Rapids, NC

Never again

I recently tried to stay at a Worst Western, reservation got messed up the hotel automatically checked me in took the full room price. Three days before I needed the room. I then had no where to stay except at an expensive ski resort 20 minutes further away. I am a broke college student whom 87 dollars is pretty precious especially when rent is due. Not to mention I had to pay 149 on top of the no show fee just to find a place to sleep.

Thanks for taking my money

Thanks for charging me full price for my room in Boca Raton even though I tried to cancel 48 hours away from check-in. Oh I was informed "policy" was 72 hours! Nice!!

Terrible service

Group for wedding was blocked off and couldn't get checked in right a way, needed to get ready and wedding was an hour away , but anyone in wedding party got checked right in. My family and girls a Had to get ready in hotel bathroom . ken d. In Olathe, ks. Was very rood and could not help us in any way . I will never stay in this hotel again

Worst Hotel EVER!

Stayed in Prospect Park location in New York... worst experience EVER! Suite door left open, took three days to get phone partially working and still couldn't get incoming calls, no ATM in lobby, had to call to get coffee pot plugged or stand on chair and move TV which didn't match the guide in the Guest Directory anyway! About all I can say is room was clean! I sent a letter... not going to cross my fingers that anyone will read it.

sales man

best westren in bellevue, Ne is the worst place to stay at. they charge you for following the rule and than lie about the charge to your bill and makes up lies. that was my first and last time i will tell anyone that is thinking about staying there to look for another hotel. they are you rude and lie to people

Bad bed

The bed in our room at the Best Western in Fresno, CA was totally broken down. I sank 5 inches and almost slipped off the bed when I sat down on the right side of the bed. We were so tired from driving 13 hours that we just stuffed a pillow and the rolled up bedspread under the mattress just make the bed level and to get a few hours of sleep. My husband and I left at 0300 the next morning just to get out of the room. It was not the cleanest either. I am a retired Fllight Attendant so have seen and stayed in some good and bad hotels. THIS was the worst I have ever experienced in my 20 years of traveling. I don't expect to stay at a Best Western again.

Oshawa Best Western

I am still trying to get things in order with the staff at this hotel. This process first started months ago. All I ever get from the Service Reps, is "I'll have it for you in five minutes". Well ya I'm still waiting Giving them one star at this point is being very generous

Never Again

I assist with the Logistic needs of Firefighters while they travel the West supporting Wildland Forest Fires. One of our crews had to cancel a reservation at the Alturas California Best Western but were told they would have to pay anyway due to a cancellation policy. I explained the situation to the desk clerk and was curtly told "this our policy". Really Best Western? I told the clerk our new"policy" was to never use their motel again. This cost your franchise probably $50,000 a year for that one, rude motel. See ya, Best Western.

Best Western Sunset

Don't stay at Best Western Sunset in San Antonio, TX. Parking overflow is across the street in a condo where the rent-a-cop occasionally monitors but who knows what that means. If you get broken into, the hotel says they aren't responsible. I am disputing bill because we declined to stay there and have contacted our credit card to refund charges because hotel clerk told them a bold-faced lie about how we had use of room all day before we left. We will never stay again at a Best Western!

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