Best Western Corporate Office & Headquarters

My family and I just had the pleasure of staying at your Island Palm hotel in San Diegofrom 6/23-6/25. Since our mini-vacation began with a very disappointing, but oh so expensive lunch at a winery, it was a delight to experience the special guest comforts offered at your hotel. Our room was perfect: spotless, comfortable and well-equipped with all of the information we needed regarding wi-fi, phone calls, etc. The pool toys and the rolled towels on each chaise are a nice touch. The check-in and check-out process was quick and easy. We were supplied with a map and given information on nearby restaurants, complete with coupons. When we called the front desk, the response was prompt and helpful. The restaurant staff was friendly and efficient. We enjoyed the food. Our server, Sam, was thorough and very pleasant. We would certainly plan to stay there again, and will be sure to recommend you to others.

Our room had BED BUGS! In Shreveport, LA. The staff didn't care and didn't want to give us our money back! This place was disguesting, gross, and should be shut down

Last March 2012 I fulfilled a promo for 3 different nights stay & get one night free coupon mailed to you. I never received anything yet and it's July 5th. I would never stay here again & fall for their unfulfilled promos.

My husband and I stayed at the Best Western Station Inn in Tahoe, CA and were really upset about what happened. Asked for availability for one night - she said $118.00. I then asked if the room was available for a second night if we decided to stay. She told me it was about $149.99 for the next night. She printed out the form and had me sign it. We left the next morning and when we got home found out that we were charged for both nights. The cleaning staff told the manager that they cleaned the morning we left and the next day the room was dirty again! I have called them and basically they said it was my fault that I didn't look at what I was signing. (she wrote in the second night and I did not notice). We are now disputing the charge with our credit card company and I will be writing the corporate office as well.

we stayed at the branson plus landing hotel at branson, mo. from june 28th thur july 3rd, we made our reservations back in march and requested two beds. we got there and only had one bed and a couch that made a bed. the couch bed was hard and could feel all the springs. i requested another room that nite and they said they had none to wait til check out on the next day to see if there was a room. the next morning we got up and was getting ready at 7 am and when i unplug your hair dryer bugs came out of the socket. went to the manager and they moved us immediatly which means there was a room available the nite before. we thought things would get better but the next day we left at 730 am to go to dance competion and did not get back til 3:30 pm and our room door was standing open. the housekeeper did not shut our room. we were luch nothing was missing. We were very upset. she must have made the bed and left towels but didnt clean anything else, i had jucie from that morning and the ice jug was not empty, and no coffee. so i would not let them clean our room the rest of the time. all your manager had to say was sorry would speak to the housekeeper. I think i should have gotton a very good discount for everything we went thru. They also had a snow cone maker that stated every evening would make snow cones. well my 5 year old grand daughter danced all day and we told her we would go back and get snow cones. none was made any nite we were their. just one more thing that you advertised and didnt have! We will never stay in any best western again due to this exprience from the branson hotel.

I have stayed in many Best Western hotels across the nation. They have just ok acommendations, but what I wanted to complain about is the fact if you leave ANY thing in the room worth any value....the house keeping staff keep it! I have forgotten a few things over the years and the first time thought " my bad" but the next time was unhappy about losing my things and now the 3rd time have said that's enough! Traveling like I do for my job I have forgotten things in other hotel chains and always gotten them back. I usually stay in the same hotels and stays are sometimes for weeks at a time. I will never stay in a best western again and I am a diamond member in this chain. Until the upper management realizes there are some serious issues with the staff they employ.....why would anyone subject themselfs to the treatment I have read about on this web site and experienced myself?

Dissaapointed in the BW hotel in Paris Grand Hotel de I'universe. Daytime desk person can't be bothered by trivial matters like directions to sights. Pillows are flatter than pancakes and pipes rattle throughout the hotel when the wateris running in any room. Very dissappointed. Would not visit a BW hotel in the future.

We stayed at Best Western Arrowhead in Black River Falls, Wis. Our experience was a mixed bag. It didn't start out so good, but it got better, for the most part, as our visit continued. It's an older hotel, obviously, and looks dated when you approach. My first impression was overwhelmingly negative. The temp outside was in the mid 90's, and the hallways of the hotel were very hot, stuffy and stinky as we walked through. I never did get used to the smell in the elevator -- like stale pizza smell. We had reserved a jacuzzi/fireplace 2 room suite. When we first walked in, I was bowled over by the heat and stale, slight smoke smell. I guess I expected that the AC would be on already! The AC worked fine once we got it on and kept our rooms delightfully cool the whole time. The decor was a bit dated as well. But the room was definitely clean. The bed was very comfortable. The staff was very friendly, helpful and pleasant -- everyone that we met. The breakfast was wonderful! Eggs, sausage, hashbrowns, waffles, hot & cold cereal, danishes, bagels, fresh fruit, juice, milk, yogurt, coffee -- all served in a clean, appetizing environment. The pool is fairly small and dated. Hot tub a little older too. But it all seemed clean. The biggest disappointments to us were in our room. The jacuzzi tub jets quit working after about 10 minutes and wouldn't come back on no matter what! My husband tried to see if the gas fireplace would come on but it wouldn't, and he said it looked like they had deliberately closed it up -- not that you need a fire when it's 90 degrees out, but when you pay for something, you kind of like to know it works if you want it. We have contacted the management to see if they will give us a break on the price we paid. They said they would and we're waiting to hear back from them. We'll see. The Black River Falls area is a big ATV area -- and the trails for ATVs are right off the hotel property. So if you are into ATVs -- this would be a good place for you to stay. I would just get a regular room and not a "special" one.

We recently stayed at the Best Western in Norman, Oklahoma. We were in town due to a family emergency. When we arrived at the hotel, the lobby of the hotel was over 90 degrees. Needless to say, the customer service was lacking because we had to wait over 15-20 minutes for a front desk representative to assist us with the process of checking in for the night . Also, the next morning, we were unable to have our contemplinary breakfast because apparently the "Oklahoma Department of Health" had shut the breakfast area down due to neglect & violations!!!!!

On my vacation I stayed at six Best Westerns from Vermont to Virginia. All were good except for one -- Chambersburg, Pennsylvania. It was dirty and they did not follow the same procedures as all the other Best Westerns. For instance, they ended breakfast at 9 a.m. instead of 10 a.m. They were too cheap to leave the AC on in the common areas, and instead left the outside doors on both ends of the hallways open, allowing insects to fly in. They also refused to honor the usual Best Western discounts, like government employee and AAA. They said their discounts are built into their prices. That is completely illogical. All the guests there were walking around mumbling their complaints. When we tried to resolve issues, it was like trying to get your computer issues resolved by customer service in India -- the owners and staff have mastered the art of polite refusal. If this had been the first Best Western I stayed in, I wouldn't have stayed at any others.

June 28-30 2012 Best Western Plus Magazine St. New Orleans In this economy like no other in recent time, all industries are competing for limited consumer dollars. Most businesses are taking hard looks to maintain acceptable bottom lines and analyzing where cuts can be made without compromising product quality. Advertising dollars are high ticket expenditures and are spent to attract new consumers. The consumer experience is geared toward consumer retention. Without the latter the first is a waste of money. So I get the need for limited staff and services. However, what I don’t get is the lack of everyday courtesy, politeness, and graciousness. Especially in the ‘hospitality’ industry, these things are not given at a cost and therefore should not be reduced because of the economy. When one has a bad experience it not only reflects the specific site but as a consumer, I pass judgment on the entire Corporation. I am going to assume Best Western at large has a Mission Statement and if you do I believe my experience proves it is grossly ignored. A backed up toilet can happen anywhere anytime. It is really no big deal. . Yet how you handle the guest is what the guest will remember. The fact that a time for the clean-up from the repair, which left fecal matter all over the floor and toilet, could not be given because housekeeping was not in yet is not acceptable. Attached is my personal experience. However, I will emphasis at no time during my stay did I hear the words “Welcome” “Thank You” “Enjoy Your Stay” “I am Sorry” “Can I be of Service” They did not even offer to change the room. I wonder had I not asked for a room change would my co-traveler and I been expected to remain in the room? At no time were personnel pro-active. There were no signs of understanding or sympathy and definitely no apology. Not even from the Manager. The only unsolicited help I received was when exiting, and, after tipping the valet for the two days of parking, the valet put four small bags into the trunk of the car, and asked, “Do you need help with directions?” This is the impression I will take away of ALL Best Westerns not just Best Western Plus St Christopher New Orleans This is what I will share with friends, family, co-workers, social media etc.

Recently our son was married in Williamsport, PA. Several months ago a phone call was made to your hotel to book “a block” of rooms for family members who traveled to attend the wedding. Upon arriving at the hotel it was noted to be under construction. We had to walk over boards and through some types of “vinyl fencing” areas the entire weekend. None of the amenities were available, i.e. the swimming pool. This was NEVER mentioned when the “block” of rooms was booked. Additionally, the so called “block” of rooms turned out to be putting family members several different areas within the hotel. NO family members were nearby each other. We registered at the front desk for our room and were given the key. When we approached our room there was a pair of dirty boots outside the door, along with dirty socks, gloves and boxers. At this point we were not sure if we were given the correct room. We tried the key and entered the room. There was a refrigerator and microwave inside the room. The refrigerator had food and beer inside. It was obvious that this room was regularly used by a company from the gas industry. Upon using the restroom we washed our hands and laid the provided soap on the counter only to notice it had picked up hair from the counter that appeared to be from a man shaving!! A coffee pot in the bathroom…how unsanitary!! We were on a pretty tight schedule with wedding functions and left the room for the evening hoping the dirty boots, dirty gloves, dirty socks and dirty boxers would be gone when we returned. Upon returning later that evening everything was STILL THERE!! This is disgusting!!! Everyone knew which room we were in because we were the only room with the dirty belongs outside the door. Not to mention how disgusting it is to wash your hands with soap that had picked up someone else’s hair from the counter that was obviously NOT wiped down. Saturday morning at approximately 6 a.m. trucks in the parking lot were turned on and left running for some time, how extremely inconsiderate to other guests in the hotel. Additionally, family members who had booked two nights well in advance only received one nights stay and had to be moved to another room…..WHILE THEY WERE EATING BREAKFAST!!! Other family members who had originally booked at your hotel found a cheaper hotel 1 mile down the road with ALL amenities working and in fact were able to get a suite for the same price as we were paying for a double room. In my opinion, this does not mean we were given any type of discount for booking a “block” of rooms in advance. The next evening, Saturday, we returned to the hotel at approximately midnight and found it very difficult to locate an open parking space. We then discovered our key did not work properly. We had to go down to the lobby and get a new key. At this point we were told not to keep it in a pocket with a cell phone or magnet. Do you realize that EVERYONE keeps their cell phone in their pocket???? Sure would have been nice to know this upon arrival…the last thing a guest wants to do at midnight is go to the front desk and get a new key. Our room was NOT replenished with coffee or soap for the evening and/or next morning. Our recent stay at the Best Western has left us questioning any future business with Best Western. We feel your company certainly did not meet ANY expectations. This was a horrible and disgusting experience for our family considering it was supposed to be a very special occasion.

This concerns the Best Western in Westminster CA. The AC would not work until the mgr came and forced the unit to cool lower than 72 degrees. We had bugs in the room. So checked out the next morning. Asked the front desk clerk to cancel all future stays by us, the next day and the 17th two weeks later. To show how well they did their job we GOT BILLED FOR THE STAY ON THE 17 THAT WE NEVER USED AND WILL NEVER USE. THEY ARE RIP OFFS AND I HAVE FILLED A COMPLAINT WITH THE CREDIT CARD COMPANY. i CAN EXCUSE A MISTAKE BUT THIS SEEMS TO BE A TACTIC BY THIS UNIT TO GET EVEN WITH A CUSTOMER COMPLAINT. I HOPE THE REVERSAL IS WITHIN 48 HOURS OR WE GO TO THE NEXT STEP.

Best Western Kiva Inn, Fort Collins, CO. I was very disappointed in my stay at the Best Western Kiva Inn. Firstly I arrived at the hotel after 3:00, after a very long day of travel. My room was not ready. When I finally got to my room (103) I realized it was a smoking room. I did not request and I do not like smoking rooms. Apart from that, the room was extremely out dated. There were holes on either side of the rafters in the ceiling which lead to the adjacent rooms. (Creepy). The room smelled horrible. Fixtures on cheesy furniture hanging on by one screw. One trash can in the whole room located in the bathroom. Door curtains hanging off. I went out to the pool which was crowded with kids but it was a relief to have. Then went to the Jacuzzi next to the pool which had about 6 inches of stagnate water in it. (three days into my stay I found a whirlpool in the exercise area on my own… perhaps they could have put a sign up by the disgusting outdoor Jacuzzi directing me to the actual nice whirlpool¦!!!) After discovering all of this I called the front desk to get a better room and was told “no problem.” I got to the counter I was told that there were no other rooms. Confused and getting really steamed at this point I asked for a refund. I was told that was not possible because I booked through a third party which was AAA. I again demanded that if I have to stay there I want another room. The woman told me she had another room. I was happy. Then she said that it was only for THAT NIGHT and that I would have to return to my original room the next day. I was no longer happy. I asked about transferring to another Best Western and was told I could but again only for one night, then it was back to that horrible room again. I felt as though I was being held hostage and the $500.00 I paid was the ransom. It was either stay there or pay another $500.00 on my own to go elsewhere. Horrible customer service! Oh and by the way, the biscuits are FROZEN. One added point... The morning after my first undesired stay, I arrived to breakfast a little after 6:00AM with my travel companion. The door was locked while the attendant was still setting up. When she came to the door her first words to me were, "Are you guests here?" I was baffled and outraged.

I agree that the name should be Worst Hotel! I have not stayed at a Best Western in years and will never again do so. For starters, the woman at the front desk was rude and very unprofessional. She sat talking with a co-worker and would not even check on a time for us to check in..just stated the 3 PM policy and did that with disgust dripping from her tone of voice. The access halls are broken down, the outside had a view of a filthy pond and "court" yard, the fitness equipment included 4 pieces wedged into a room about 8x8 off the lobby. The only reason we stayed was because we were barely in the room. The furniture was filthy, the towels are gray and dingy and rough and hung over the rod used for clothing..there is NO closet! My husband didn't tell me about all the bugs he killed until after we left knowing that I would have immediately changed hotels! There was a "bell man" with a taped over name badge that read Main who did a great job helping with our luggage and finding ice etc. The "free" breakfast was in a room that was very unclean with worn out furniture. The offerings were modest at best and I was afraid to eat anything after seeing the condition of the rest of the hotel. Isn't there a manager who watches over the hotels and is accountable for their condition and the training of the staff? As far as I can see, the only saving grace was the location and there are many more hotels with better locations and settings! This place needs to be examined by the health department, exterminated and possibly condemded!

caution!!!! Acworth Georga this motel tried to double charge me and they might get u if u dont watch ur credit card they must think i wouldnt catch it till it was to late. but i caught it and when i went to confront them they told me it was just on hold but the next day my acc:said they returned it. So bewear if they take ur credit card.

I recently stayed at the Best Western Laurel Park Suites in Livonia, Michigan. I have stayed there three times and the first two were okay, but the third time (6/3/12-6/8/12) was the worst and the last. While checking in, I was greeted by Christine who replied to my "hi" with, "Just a sec, we're in the middle of a shift change." I waited 10 minutes for one of the two employees behind the counter to get off the phones and take two minutes to check me in. It was so aggravating that I went through and completely a very long survey about that particular hotel while waiting in the lobby for my ride because the front desk had kicked me out of my room. Long story short, the assistant manager, Christine, was rude when I arrived, and then my house keeper, Dana, gave me an attitude about doing a late checkout. I was told by someone at the counter that i would be allowed to check out at 1PM instead of noon because of transportation issues, and would be allowed to stay IN my room until then. 15 minutes after twelve, I was told by my maid that, "Oh no you ain't stayin in here!" and then received a call within 2 minutes from the front desk, siding with her and telling me I had 15 minutes to get my things and leave because that room needed to be cleaned for another guest arriving in a few hours. A. Few. Hours... While waiting in the lobby for my ride, and completing a survey, I hear the assistant manager, Christine ask, "Is room 101 gone?" and Dana replied, "Yea, thank God." Not only was I unhappy with the way I was greeted, but the with the way I left as well. After completing the survey, I received an apology letter from Christine. Oh, and did I mention they waited 11 days to take the money out of my account? Not okay. I am furious.

Best Western Lone Star Inn in Edna, TX at 310 E. Houston Hwy, Edna 77957. This past Sunday (June 17 - Father's Day), my father-in-law passed away in Edna, TX. Family members began to arrive in Edna from out-of-town places starting Sunday afternoon. My brother-in-law arrived first, and not knowing how many of the family would actually arrive for sure on Sunday afternoon and possibly need a hotel room, he asked to block four (4) rooms together. As it turned out, he was the only family member to need a hotel room on Sunday. When he told the lady at the front desk that the other three (3) rooms would not be needed for the evening, she basically told him that it was his error in not cancelling the other three (3) rooms earlier and that we would be charged. Did she ever take into account that my brother-in-law's father had passed away earlier that morning and that his mind was not focused on hotel rooms, but on more important, personal and family matters. On Monday, my wife arrived at the hotel to reserve three (3) rooms for that evening and also attempted to explain to the woman at the front desk what had happended the day before and the experience/treatment her brother received, and could she please either remove the charges for the three (3) rooms not used on Sunday evening, or at a minimum, provide us some financial break. Again, my wife was given the same explanation of company policy and general "we don't care" attitude. On Tuesday, we gave up two (2) of the three (3) rooms and happened to be in the remaining room getting ready for the funeral when housekeeping came by. We asked them to come back, as we would be leaving shortly. When we arrived back at the hotel on Tuesday evening around 8 pm, the room was just as we left it. Beds unmade, wet towels on the bathroom floors, etc. I went down to the front desk to ask for either a clean room or a break in our room charge. I was told that the hotel was full and that no other rooms were available. We were offered no break on the hotel charge for that evening, and when I asked for clean, dry towels, I was given some but the lady at the front desk asked if I would bring the wet towels down to the front desk. I've never been asked such at any hotel ... ever! And no, I didn't take the wet towels down to her. When we check out "for good" on Wednesday morning, the hotel manager whose first name is Serena knew exactly who we were and what room we were checking out of. It was the first time that I had enteracted with her so when I attempted to explain what had happened on Sunday with the mistake on the block of four (4) rooms (for which we ended up only using one), she immediately began recounting the mistake my brother-in-law had made and offered to have the woman who checked him in come to the desk to talk to me ... or to confirm her story. I told her that I was not interested in hearing (again) what had happened. We understood what had happened. It was my grief-stricken brother-in-law who had lost his father that morning to death, and he wasn't thinking clearly. I asked the hotel manager, Serena, for some level of a break, as we were being charged for eight (8) hotel rooms over three (3) nights, when we only used five (5). When I realized that Serena had no interest in offering any level of assistance with our billing, I told her that I was going to contact Best Western's corporate office and file a complaint against the hotel staff and management, write a letter to the editor of the Victoria Advocate and Edna newspaper, file a complaint with the Better Business Bureau, etc ... she then said "have a nice day sir" with the biggest smirky grin on her face. Serena repeatedly said "have a nice day sir". I also mentioned to her on my way out the front door that my oldest son did a search on the Internet of the Edna Best Western Lone Star Inn and that the reviews were horrible. After getting on Best Western's website and seeing the comments left by the other writers (above), I now see what my son meant. When a family is grieving over the loss of a loved one, the last thing they hope to encounter is a hotel staff and management who is ruthless and seems to not have any feelings for a family's loss. I would strongly recommend to anyone considering staying in Edna, TX at the Best Western Lone Star Inn that they continue to drive on another 25 miles and stay at anyone of a number of finer hotels in Victoria, TX. I would avoid this hotel and its mean-spirited, heartless hotel manager, Serena, like a plague! And ... lastly, watch your pocket book. Serena and her staff will screw you over anyway they can.

I have to say the Best Western Gateway Orlando has got to be the worse hotel I have ever stayed in in all my travels. Had to ask for towels and wash cloths every day. Ran out of toilet tissue. Got here and reservation was totally wrong. Paid for a king bed with poolside. Got 2 very small double bed room away from pool. Complained enough and got moved to the 3rd floor with king bed like I paid for. Had to villain every day because of the noise in the hotel. No one did nothing about it. Dirty grounds and pool area. Hole in wall in the bathroom. No one here seems to care about how important customer service is. Please don't ever choose this hotel. It's a dump!!! Very disappointed!!!!

we stayed at your best western in Dublin< Ohio on 6\14\12 It was the worst experience I ever had. The place was dirty and smelly. Then around midnight people was outside our window talking, yelling and drinking. They even had a cooler. We didn't feel safe at all. As the outside door wasn't even locked. I think it was broke that is why it wouldn't lock. This went on outside of our room for over 2 hours. When we finally got up at 6 am. There outside our window was beer cans all over the place. Then to top it off they lost their elctricity. We wanted to check out and couldn't even find any one around the front desk. Need less to stay this is the last time I will stay in a best western, I know that isn't fair to all of them but you know my safety comes first.