Best Buy Corporate Office & Headquarters

I purchased a computer on 03-19-2013. The Microsoft form I had to fill out from the information I received at the time of purchase was filled out incorrectly (password plus) so I had to bring it back to Best Buy to have it corrected. The person helping me made me feel like I did something wrong and did not acknowledge it was the salesperson. After three times bringing it back, I wanted to bring the computer back for refund on Apr 9th and the manager said it was to late. Of course it was in the store several times. My experience was not good and I will not patronize the Best Buy in Fort Myers Florida again. Hilda Taylor

I tried to get a manager to honor the price match policy on a Maytag washer/dryer combo, but he decided it was going to lose the store too much money, so we ended up buying from a small appliance reseller that apparently wanted to earn my business. Bad management on the part of the Best Buy manager, and not honoring a policy that's clearly displayed in large letters right there in the store is pretty foolish. I hope for their sake, the regional manager got rid of him, but I never went back to that Best Buy location, and avoided Best Buy altogether for another 4 years. More recently, I bought a 17" MacBook Pro and a week later decided it was too big, and they let me return it with no restocking fee. Kudos for that. I now love the 15" Mac I bought from them. Hopefully, Best Buy is improving

I went in to a best buy today to purchase a DVD. The DVD was "the bible" which was just released. While checking out at the register, the cashier told me that the devil in the movie looks like Obama. I was shocked so I asked him to repeat himself because I couldn't believe he would make such a comment. Regardless if he felt that way or not he should have kept his feelings to himself.

Let me start by digesting a name change from Best Buy to Worst Buy! Your service is horrific. Your Geek squad is inept and no one there relays what is spoken about in one conversation to the next. So you have to fight each and every time with a different person for the same issue. No care is given to costomer satisfaction. We will not be buying anything from there that requires a warranty ever again. Useless is all I can say.

I was lied to about a purchase. after returning the product i got a bill from sprint forover $400.00 for using the product for only 5 days. I spoke to a manager and he said he would call and let me know what is going on. I was told that he spoke to the sprint rep for that location and he would let me know what she told him about the bill. I never heard anything from him so called back. He never caaled me back. After one week still no answers from him or the sprint rep. I have worked retail before and this is noway to treat a customer. I will NEVER buy from Best Buy again.

On line purchase very confusing, kept refering to pick up from store, when it was to be delvered. Did not tell me I had to set up date and time for Geek people.. Who is running this outfit??

I was in your Menifee CA store today to buy a GoPro $399 + and do you think we could get any service "NO" went to the front, we will send someone down to you 10min later still no one,2 girls on computers in the TV area and the guy that walked passed us is down the front chatting to another girl and the store had under 10 people in it. told the manage as we WALKED OUT "last time I will be in that shop" must be making to much money NOT HAPPY

As customer service goes so goes the business! The direction of Best Buy reminds me of that of Circuit City - remember them! Best Buy will soon be joining Circuit City in the same graveyard and for the same reasons.

Best Buy sales guy (Sioux Falls, SD) highly reccomened a Lenovo laptop computer that turned out to be "LEMONS" and they would not try and help us out at all....cause it was a week past warrenty and they could tell by the computer that it was not used much. IBM would not help out in any way either. We were not expecting a new computer, just a discount on another. We took it to a computer store and they said the Mother Board was "History" and the reviews on this computer are BAD!! Even by replacing mother board with new ones didn't last a month on a lot of the repaired laptops! $500 plus the bill at the computer repair shop...down the tubes! Just read the reviews!

I understand that "partstore.com" is affiliated with Best Buy. I believe someone had better tell these people how to handle orders and their customers. I placed an order for a part on 2-19-13.Checking on the part at later date, I was informed that the item would not ship until 2-26-13. When I placed the order the site said there were 5 in stock. I never received an email telling me that this was the new shipping date. The person did send one after I called them. I called them again 3-4-13. I was told that this part was no longer available and the order was cancelled. I was not sent an email telling me this. Upon tracing the order, I noticed that it did say cancelled on the order. What an inconsiderate outfit regarding taking care of their customers. I will never order anything again from this outfit. I will report this to the Better Business Bureau.

I bought a new toshiba because the geek squad recommended it as well as webroot and words10. Webroot was not installed and I got 5 viruses. Well went in the see the geek squad atleast 6 times never got it fully fixed just bandaged it for a couple days. I went in the last time and the geek squad manger told me he guarentees its fixed they were unaware windows 8 could get a virus and appologize for not installing the webroot. My computer is still messed up and I have called your executive office with no help. I am so tired of being told give me 48 hours and havr recieved no call from your dm or mgr of the meridian ms store. Your lack of customer service or care has made me sick. I have previously rexommended best buy as I was a valued customer, now I tell everyone I see about my experiance and hope that others stay away from your store so save them this loss of time, money and important material.

Why is Best Buy letting Geek Squad(GS) make business desicions, they are there to make repairs not set customer service policies. After over a year of 5 repair trips and 20 to 25 frustrating phone calls with different GS representatives, sometimes within hours of each other telling me different ways they were going to handle my issue, I was finally given a confirmation number to have my TV replaced. Through all of this, I and most of my family and friends will no longer consider any future purchases at Best Buy. It is my opinion that technicians should not be making customer service descions. This is why there sales and there stock price has been dropping rapidly. Time to get people in charge that make customers want to come back to make future purchases. Customer service is not just following company policy, its customer satisfaction!

This review is to highlight the excellent customer service by all of the management and staff at the Aiea, Hawaii Best Buy. Seeing as I had the comedy of errors, and actually bought my Samsung Tv, Blu Ray Disc player, soundbar. WII game and all accesories at the town store, not only did the Aiea store take on all my problems, but graciously solved them all. I will continue to shop at Aiea Best Buy and encourage all my friends to do so as well. Thank you to Kyle, Paul, Rebecca, Blane (Jesse and Brian of Geek Squad management), and all of Best Buy Aiea....aloha Carol Wright

Greg Lamm 1770 Green Street Spring Hope, NC 27882 To whom it may concern: On 12/8/12, my wife and I decided to visit the Wilson BestBuy. We were interested in purchasing a new television, and I needed the Geek Squad to look at my laptop’s battery. Upon entering BestBuy, I asked a female employee if I needed a sticker for the battery; I was told it was not necessary. I walked over to the Geek Squad desk and asked the cashier if anyone was available to check whether my battery was good or not. The cashier referred me to a male sales associate that was at the other end of the counter. The sales associate asked if I had brought the laptop with me; I informed him I had not and then proceeded to tell him the make of my laptop. The sales associate informed me that if he had the same brand laptop he could check out the battery for me. I told him no problem and informed him I was shopping for a television and would be back in about 45 minutes. After purchasing my television, I returned to the Geek Squad desk and the two sales associates were unable to locate my battery. At this point Tony, a manager at this location, got involved and asked to whom I gave the battery to. Tony then came out with the first two associates I had spoken with and they said I had not given them a battery, and called me a liar. I felt that Tony was not willing to help me and refused to look at the cameras. I proceeded to call 911 and waited outside for them to arrive. Before the police arrived Tony came out with my battery, he said sorry but it came across as if I was inconveniencing him. I work in retail and the customer service that I received this past weekend was unacceptable. If the battery was momentarily misplaced, that’s ok, but to call me a liar is ridiculous and poor customer service. This situation should be addressed with the employees involved and I would like a phone call to discuss what is going to be done about how I was treated. Thank you for you time. Sincerely, Greg Lamm

I would like someone to please take notice of this store comparison. I used to live in Dayton Ohio and very frequently visited store #274. We have bought 3 TVs, a washer, dryer, a refrigerator, and an enormous amount of DVDs and CDs from this Best buy. I am a photographer and have even bought my last camera, extra lens and several memory cards there. The store is wonderful. It is ALWAYS fully stocked. The customer service is amazing; the employees are friendly and helpful. Apparently I’ve been spoiled. I have recently moved to Pittsburgh Pennsylvania and now frequent store #584. The building is big, the space inside is big and unused to its full potential, the merchandise sits too close together, there is never anything in stock, and I can never find an associate to help. And when I do they tell me “I’ll be there in a minute.” I always have to go back and find someone again because apparently I’ve been forgotten about. Recently I have gone in to purchase a laptop. I stood around for 20 minutes before I finally gave up and had to in search for someone. Twice. Every time I’m in the store I hear the security alarm go off but no one seems to be interested that a customer is walking out the door and setting the alarms off with possible stolen merchandise. This would never happen at #274. There was always someone standing at the door greeting customers and checking bags if the alarm ever went off. This happened to me once because one of my CDs had not been scanned to deactivate the alarm. They were very helpful and apologetic about it. Yesterday I went in to research an iPad and pick up a movie and a video game. I stood at the iPads for 10 min before I had to go in search of an associate AGAIN. If I’m looking at something this expensive I should have an associate at my side in minutes to help with any questions I may have. Finally I got service. Of course when I asked what the difference was I was told “I don’t know, I’m a windows person.” Seriously? So I then trek over to get my movie and video game. There are three gentlemen standing at a register complaining about the amount of people coming in asking for the new game. The one I was there to buy. Excuse me, I work in customer service. I worked in retail for years. The more customers you have the more business your company makes. The more the more business they have, the more people they will need on staff to attend to those customers, the more hours you will get, the more money you will make. Needless to say, they did not have the movie I was looking for, like that’s a surprise, and when I asked about the video game I got sly little smirks thrown at me by the three teenagers. This store needs to be revamped and updated and the staff needs to be retrained in proper customer service. You should treat every customer like you want to be treated when you walk into a store. Needless to say Amazon.com got my business.

I tried to call the Best Buy Store in St. Petersburg Florida and stayed on the line listening to music for over 20 minutes. The recording kept saying"If you want to be transferred to a nearby store for pricing and availability, press one". Then you had to keep listening to music until finally the phone was disconnected. No wonder they are losing business to online stores.

three days i ordered a best buy card and placed a order, a day later they canceled it. I called and they (best buy)said it was their fault here's a 10 percent discount for your troubles, So we placed another order, canceled.!!! We called again still the same run around, my family has 5 best buy credit cards, we canceled all of them, these people are not professionals they are degerated toddlers. Never in all my years of bussiness have i ever come across anyone so unprofessional

My husband on 09/11/2012 bought a Lenovo Idea Tab, the salesperson told him that there was going to be accessories for it in a week or 2, and this was a new tablet, go today almost a month later and still nothing and this salesmen said that it is discontinue, I believe neither knew what they were talking about and I will never and I mean never go back into Best Buy to buy anything, for if this last salesperson was right then then 1st guy lied and that is unethical.

I need some help--I am completely disappointed with the events that have taken place: 1. I brought a Toshiba in for repair--soundcard and 2 usbs were not working. 2. got an estimate of 131.00 for new soundcard--we checked if external speakers would work--but they did not. 3. sent it off to repair--who called and said the motherboard had to be replaced because soundcard is built in.--I imagine techs know this? Non-working usbs also should have been a clue--I imagine everyone but me knew this,that usbs and the soundcard were built in and the motherboard replacement would be much greater than 131.00. 3. guy called from tennessee, said motherboard had to be replaced. I asked about the pictures and installed programs and he explained the difference between hardware and software and that was all stored on the hard drive, not the motherboard. 4.I go to pick up my repaired computer and they give me the hard drive--removed from my computer and replaced with a new one.I ask where are the pictures.programs? All removed from my computer!!! Not one thing was ever mentioned about replacing the hard drive. 5. The store offers to scan pictures off the hard drive for free. All work-related programs are gone--I do closed-captioning, so that is a HUGE amount of information. 6. In the meantime, I bought another computer while waiting for repair 7. I buy the anti-virus and MS 2010 Home Edition, and asked for the techs to install it before taking the computer home. 8. This evening, I have a large document in progress and go to place it into Word.--Guess what-the Home edition was not installed on the computer. I call the store and they explain that perhaps it had been installed incorrectly on the Toshiba that went out for repair, and since has been wiped clean. 9. I now need to take the new computer back into the store, and have the program re-installed (new license? bought the one with 3 licenses-now have 2 left?) 10. REALLY? Is this customer service? All this from the Westminster, Colorado store.

AS far as the Best buy store inMesquite, Texas it was very good except they did not give us the Reward Card discount on over $1,200. I bought a refrigerator and dishwasher there and the refrigerator had to be replaced 5 times. I am having trouble with my dishwasher now. I called the Geek squad and got hung up on 5 times. I would be talking to them and they would hang up on me. I called the store that I bought the dishwasher from and told her the problem. She called the Gees Squad and made me an appointment on the 13 day of October. This is happening on the 4th of October. Why do I have to wait so long for my repair to be done? And why did I have to get hung up on 5 times and have to call the store to get my appointment to fix the dish washer. I will never buy another product from Best Buy that has anything to do with a Geek Squad. And will probably never buy anything else from Best Buy because of the Geek Squad experience. I was given a number supposedly to Corporate Headquarters but keep getting back to the Geek Squid. I know by me not buying anything from Best Buy is not important to Best Buy, but enough people like me keeps not buying and keeps telling everyoone the problems I have has will someday start to effect Best Buy business. Because I know that I am not the only one that is having this very bad experience.