Bass Pro Shops, Inc Corporate Office & Headquarters

bass pro is good at the old bait and switch in their ads. also the amount of money they pay their employees is rediculous, they infringe on the rights of their employees and well let's put it this way it's that way from the top down and they always pass the buck. and their policy of writing people up who miss two days in a week or a month is absurd. most of all they do not pay at all, they make a boat load of money and the only ones that see it is the managers and corporat office. the little guys see nothing , no one can make a living on 8.50-9.00 and hour even at 40 hours a week.horrible horrible company

customer service stinks at bass pro, it seems everyone here has this attitude if it doesn't pertain to me then the heck with it. people here at bp do not put forth the effort to make the customer happy, there are only a selected few in the entire building, very disappointed in the bp in san antonio. have noticed their ads of the old bait and switch, advertise one thing and then shocker it was a mistake on the ad or it is no longer available but hey we have this for you instead, there are laws against this.

On a happy note Central New York is having a wonderful summer. I only wish the 20ft. sun tracker pontoon boat we purchased from Bass Pro 3 weeks ago was ready for us to use on beautiful Owasco Lake in the heart of the Fingerlakes. Sales persons and management are always friendly but lack in teamwork and getting things done.It seems they are quick to sell but no one has much authority...I think we are still waiting for "corporate". Had I known there would have been such a delay, I would have shopped elsewhere.

I bought a (new)Bass Pro Shop Nitro bass boat 11 months ago from the Pasadena, Tx. Bass Pro Shop. 1st problem salesman was a liar (big surprise). 2nd problem when I came back to pick it up from make ready, trolling motor had wrong plug, trailer lights did not work,& no running lights for boat. This was after they said it was ready. I have since taken the boat for warranty work @ Tracker Boat Center 14908 North Frwy. Houston, Tx. (another Bass Pro Shop headache). My rub rail (trim molding) around the boat fell off while I was on a lake. It took these guys 24 days to fix it, then they wanted to charge me for the warranty work. I will NEVER deal with nor recommend a Bass Pro Shop to anyone, also just try using your VIP card,good luck with that because they always get it wrong.

I went down to the keys a month ago and booked a 1/2 day back water fishing trip 400. Then i spent almost 300. At the store . Next day a booked a dolphin trip 800. . So last weekend my wife & i took our jet skis down & went to go eat lunch at your restraunt & they wound'nt let us park at the docks . What the diff. Of coming there on a boat or a jet ski ? I think thats pretty sad . & i will never shop at your store agian ..

I wish there were a score of less than zero here. 06-23-2012_8:50pm - Bass Pro Shop at Katy Mills has lost my business as well. Staff was clueless and the older woman at customer service was just plain rude. Meaner than cat dirt as my great grandmother use to say. Staff ran our family all over the store..no one could figure out how to order 1500yards of power pro braid. Ended up at the customer service counter where Mrs. Sunshine was snapping at the kids working there. When I inquired about ordering a $160.00 spool of braid she started snapping at me. I believe she is old enough to remember when customers were treated with courtesy and a little appreciation. Truely upset with myself that I went ahead and purchased the $275.00 of tackle in my basket. I should have walked away from all of it.

You need to get out of the timeshare business, we purchased a weekend St. Augustine at BlueGreen Resort in Orlando. We made reservations, arrived on our date but was refused to check in because I misplaced my driver's license and did not have it with me. My wife had hers and I had other ID but not acceptable. They did not dispute that I was who I said I was, Bluegreen refused because when we went thru the presentation they could not complete the transaction?? Never needed a driver's license to buy property. Here we were with my granddaugther 120 miles from home, 5 pm in the afternoon and no place to stay and not help from your manager Louis Hernandez, just sorry, make a new reservation even though he admitted when we signed up and paid in Orlando, they checked our ID but would or could not help us at BlueGreen. Maybe Bass Pro is just an Agent for Bluegreen and has not say, just collets a % of the sales which appears a scan presenting this program as being part of Bass Pro?? Think about that, 240 miles round trip, already paid you but Sorry go find somewhere else to stay. What do I do at this point? We found a hotel, pay becasuse we had planned this weekend with our granddaughter which started with this disaster. I would as Bass Pro to re-pay our money and the extra expenses caused by refusing to help us and honor our reservations. What an embarrassment to me and my wife in front of our granddaughter!! Remember your sales pitch, "You are going to like us, you will see!" NOT

JUST TO LET PEOPLE KNOW MY DISAPPOINTMENT WITH BASS PRO. I WAS LOOKING TO BUY A PRO 165 BASS BOAT, WENT TO THE NEW BASS PRO SHOP IN EAST PEORIA IL. THE TRACKER MARINE SALES PERSON SAYS THEY DON'T HAVE ANY IN THE COMPANY, SIX TO TEN WEEKS FOR DELIVERY. FUNNY THEY KEEP RUNNING THE ADS FOR THE BOAT THEY DON'T HAVE. MY NEXT VENTURE WAS FOR A HANDGUN FROM SIG SAUER IN THE FATHERS DAY AD. I WENT AGAIN TO THE LOCAL BASS PRO SHOP, THEY DON'T HAVE ONE AT THE STORE IN FACT THE SALESMAN TELLS ME THEY ONLY HAVE SEVEN OF THIS PARTICULAR GUN IN THE WHOLE CORPORATION. NOW THIS AD IS RUN NATION WIDE AND THEY ONLY HAVE SEVEN IN THE WHOLE COMPANY HOW STUPID CAN A BUSINESS BE. VERY DISPLEASED WITH BASS PRO.

I ordered a new reel over 3 days ago and it still has not shipped. No one at customer service can tell me why. All they say is "order pending". I could of driven to the nearest store out of state and buy it..... So much for 3-6 business days!

Went to BPS in Katy, Houston today. I will never spend my time in any of BPS again. The price is ridiculous high compare with the Academic which is just next to them. Don't even think about to buy boat from them, the price is also much higher than the boat shop. what a joke!!!!

Below is an exchange of e-mails between myself and Lyssa of BassPro. I had just joined BassPro On-Line as a customer and bought some goods to the value of about $48. The on-line store automatically calculated ALL costs including shipping (based on shipping address). Mine is Australia which I put in. Invoice spewed out for about $57 ( $9 or so shipping). Paid it. Next day received confirmation e-mail regarding item availability and shipping details. Beauty!! Sit back and wait for arrival. TODAY See Lyssa's e'mail. Don't know what she's going on about except that it looks like a demand for more money AFTER goods paid for but BEFORE being sent. Non-compliance within timeframe meant cancellation of order plus a thinly veiled threat that there'd be no refund!! Bugger that! BassPro's practising "bait" sales. Get you to agree to (and pay for) a invoiced amount but then send a demand for more before the goods can be sent!! Bloody disgraceful. On top of that there's apparently to be extra tax and duties!! How much?? Who knows. (There's no tax or duty imposed by bAustralian authorities). My advice Do not deal with BassPro. Do not buy from them. ____________________________-________________________-___________________ Sent: Tue May 29 19:13:18 2012 Received: Tue May 29 19:13:19 2012 From: ronje1@optusnet.com.au To: Bass Pro Customer Service <basspro@custhelp.com> Subject: Re: 5259856 [Incident: 120528-000549] Part(s): Message Source Save As Hello Lyssa I'm a bit surprised at 2 things wrt your e-mail. I've never asked your on-line support centre for assistance (personal or otherwise). All I did was order some goods via your on-line shop and your ordering system automatically did the rest INCLUDING applying shipping charges. It seems to me that you have manufactured an excuse to fix a shipping problem that your ordering system has created. Your ordering system can only apply what you told it to apply. Not me. Why not just straight out and say " Sorry. Our ordering system stuffed up the shipping charges and it should really be ............" I can live with that. We all make mistakes. However, I believe that BassPro is fraudulent by nominating a "bait" price to obtain a sale and then trying to increase the cost to the customer after the sale. In this case by about $30 extra in shipping. To top it off, you manufactured a non-existent request for assistance from me as the catalyst for the increased charges! I know of another customer who ordered from you on my recommendation. I'll talk to him as I bet he will run into a similar demand for more money after the sale is made.. These days of instant worldwide communications via the internet means that news travels fast. Your demand for extra money after a "bait" sale will also travel fast via the internet world to every fishing forum of which I am a member (some in the US) in addition to every BassPro store that I can find on e-mail. I'd be grateful please, if you would cancel the order and refund the amount to my credit card. Please advise me when you have completed the refund. My reason is not about rejection of taxes or duties which you claim to exclude from refund. I won't do business with dishonest companies who operate in the way that BassPro has over this issue. regards Ron xxxxxxxxx Queensland Australia. > Bass Pro Customer Service <basspro@custhelp.com> wrote: > > > Recently you requested personal assistance from our on-line support > center. Below is a summary of your request and our response. > > We will assume your issue has been resolved if we do not hear from you > within 7 days. > > > > Thank you for allowing us to be of service to you. > > Subject > --------------------------------------------------------------- > 5259856 > > > Discussion Thread > --------------------------------------------------------------- > Response (Lyssa) - 05/28/2012 04:20 PM > Dear Ron, > > Thank you for your recent Bass Pro Shops order. If your merchandise > total is $88 or less, your shipping charge is $40.00. If your > merchandise total is $89 or more, you are charged 45% of your > merchandise total (except oversize products as indicated in the catalog > or internet site) for shipping and handling. > > Your shipping will be $40.00 via Federal Express. Tax and duty will be > collected when the order arrives in your country. > > Please keep this reference for future orders since these are our > standard shipping charges and will apply to all future orders. *Please > note that if the order is returned to Bass Pro Shops due to the tax and > duty not being paid, we will be unable to refund any funds.* > > Please confirm by replying to this email if you accept the shipping > charges. We regret that if you have not replied by 06/04/12, your order > will automatically cancel. > > > Sincerely, > Lyssa > Bass Pro Shops > International Division > 417-863-2499

Dear Mr. Morris You need to seriously look at Bank of America as your credit card bank. Do you know their executives do not believe in the 2nd amendment and are anti-gun? I have one of your Outdoor Rewards cards but will not be using it. Please change banks. Russell Porter 19700 CR 218 Brookesmith Texas 76827 rporter65@gmail.com

We purchased a pontoon boat at the Garland, Texas store in April. They were running a promotion with $1000 gift card on the 2011 model. The boat on the showroom floor had tears in it and we were told we would be receiving one from their inventory that was in good shape. On Friday when we arrived for our appt for the financial paperwork at 2 we were left waiting until almost 4. When we were finally led to the boat, after signing all papers, it was not in new condition either. There were stains on the pontoon rudders (not sure what they are called) and the carpet looked very worn. Several tabs on the seats were broken (they did replace that). We were told the carpet was fine it was just wet since they washed it for us. Nobody could figure out what to do with the stains on the rudders, so after much back and forth the store manager gave us a $200 store credit. He did not even have the courtesy to come out and speak with us. The salesperson told us he was afraid he was going to be blamed for everything and it wssn't his fault. It is now over a month later, we haven't received the tags yet (I was told today, they are in but have just been very busy) and now I'm being told we may not get the gift card due to the promotion expired when we signed the papers----even though we were told it would be mailed to us when we did the closing. The signs were still up offering the promotion on that day. This hasn't been resolved still. We paid over $22,000 for the boat. When I purchase something new I expect it to be in new condition and I expect the company to stand behind their merchandise. Obviously this isn't how Bass Pro works and I would be very careful on purchasing anything from Bass Pro, especially a big ticket item.

I visited the Springfield, Mo. store on 5/13/12, and had a great experience. I parked on the south side of the store and i needed a wheelchair for my mom. My daughter went into the store and ask if they had them, which they did. A gentleman named Jim brought out the wheelchair. After shopping, we were checking out and Jim was right there to see if we needed anything else. Jim walked with us to my car so we didn't have to go back to the store with the wheelchair. Jim was very pleasant. I have to command the other employees also, they were great. I am coming back to MO. in early November and will be visiting Bass Pro again.

I will no longer be spending any of my hard earned money at Bass Pro there undying loyalty to BOA has given me reason to end my relationship with them. Anyone who listens to half a story and arrives at a conclusion is not a rational person, last I checked there are 2 sides to every story and to not have the common decency to hear them out is rude. How would they treat a customer with a problem? Call him a liar? Don't know and won't be put into a position to find out.

WARNING FOR BUYING A BLUE GREEN VACATION PACKAGE FROM BASS PRO. VERY BAD CHOICE!!!!! RIP-OFF RESORT BLUE GREEN!!!!!!!!! BAD ACCOMODATIONS AND TRY TO FORCE YOU TO BUY TIME-SHARE. 2 HOUR TOUR TURNED INTO 4 AND HALF HOUR HELL. WILL NEVER SHOP AT BASS PRO AGAIN AS LONG AS THEY ARE AFFILIATED WITH CON ARTIST THUGS!!!!

I purchased a crank bait reel for my son last week $119.85 and found out the following day there not the easiest reels to use. After about 30 minutes of trying to figure this reel out we gave up. Today I went to return the reel well with in the 30 day return and the customer rep had called an other clerk from fishing to look at it. After looking at the reel for 5-10 minutes, to make sure we are not trying to return a faulty unit. Which is more time that they took to look at it when the day I bought it and they dropped it from the top shelf they barely batted an eye at it, I had to look for my self. Well I realized I did not have the receipt. I did not think it would be a problem I didn't want my money back I wanted store credit to purchase him a new reel.You would think if you want cash back with out receipt you would get what they say is 90 day sale return amount, and store credit would be 100% of the unit price right? Wrong I got $84.97 back and I still only got store credit so I lost $34.88. I have 4 avid hunters and fishing family members and will never purchase any thing from Bass pro again.We averaged 6 trips to the store a month not any more. CABELA'S HERE WE COME

It appears that BPS needs to do something to improve service to customers and employees. The goal is to screw the consumer. Rewards can only be used it you spend hundreds and hundreds of dollars. Employees are treated like dogs - to them its cheaper to make good knowledgable employees quit and train new ones. Those only last for 1 to 2 months anyway. I can buy most everything sold at BPS online from other companies, I encourage everyone to do the same until BPS learns to treat customers and employees with some respect. To BPS - reveiw your policies and how you treat people. Your satisfaction level will go up and your revenue dollars will increase. Your employees have families, consider that.

To ConcernedParent, your lack of knowledge on the pitbull breed is ridiculous. If you research, actually research, you will find that Staffordshire Bull Terriers (better known as pits) were actually considered the nanny dog because of their loyalty and gentleness with children. I have owned pit breeds for many years and have found them to be wonderful animals and friends. It is people that are wrong not the breed. People do these terrible things to these dogs. They are who deserve the bullet. Not the dog. And it is people like you, who need to learn what they are talking about. Pathetic how people just assume things, they are they same that promote hate in this world without knowledge. Promote love not hate. They are God's creatures and deserve love. That being said, I love my Bass Pro and I bring my well trained quiet children loving pit Hank in all the time. The kids love him. He is a part of the bass pro family, not just mine. Learn.

I went to buy a Nikon scope mount from Bass Pro in Harrisburg Pa when a very helpful employee tried to assist me when Bass Pro made a purchase price error. The mount total came to 0.01$. The teller said "You see the price, right?" I was willing to pay in the upwards of 100.00$ Before the sale could be made a "manager" was called. I use the term manger lightly. The manager said "Whats up?" I said the product is marked at 0.01$..M "You can't really believe you gonna get that for free, do you?" Me "Its not free when your paying a penny for it. M "What don't you get or understand cuz" Long story short 2 employees and one manager told me that I should shop at local gun stores because the prices are lower and that product knowledge is more informative. I tried to purchase the mount for FULL MARKET VALUE even though they were free with a purchase of a scope the manager still would NOT sell the item to me. What store advertises a price only to say they can NOT sell the item for the listed price, furthermore saying that they cannot sell the item at all????? Bass Pro Shop I would re-evaluate who you elect as "managers". I WILL NEVER SHOP AT BASS PRO SHOP EVER AGAIN!!!! NO MORALS, VALUES, HONOR, INTEGRITY, AND LACKS ALL PROFESSIONALISM AT EVERY LEVEL. No wonder Cabelas and Gander Mountain destroy you.