Barnes & Noble Corporate Office & Headquarters

Went to the store in Harker Heights and come to find out that they moved the Pesach (Passover) display because of customer complaints. Are we going back in time here?? Pesach is for 8 days so why is the store pulling its display? Why the hatred of Jews from this store. There is a small Jewish congregation in this stores area, and it seems that this store wants ignore the community.

Simple question. Once you redeem a gift card online and add it to your balance, why do you always have to refer to the gift card number and PIN in order to check your account balance? Threw away the "used" card and now have no way to check to see how much credit I still have. This falls under the WTF? category. Stupid process Barnes and Noble!

Chick Meech to service show details 5:15 PM (33 minutes ago) Dear Sirs. Be advised that a copy of this e mail letter is being forwarded to the Attorney General of Florida and the local TV station's consumer hot lines. My name is Charles Meech and i have a Barnes & Noble Color Nook, also I have a & 122.56 in my gift card account. Your company won't let me order books on my nook or elsewhere, unless you have a credit card number on file. Your company charges the credit card and will not charge the gift card account. When asking for a refund then of the gift card account, i was told by (Evan, Supv. of Cust. Service) that he wouldn't do that.. this call to B & N re: this, is the third attempt to rectify this problem. Every time I call I get transferred from person to person and eventually hung up on ! Your department (after three months) can't seem to understand that this is extremely upsetting and actually the keeping of the money and not allowing purchases with it constitutes Consumer Fraud I will make every attempt I can (including picketing the local Barnes & Noble store ) to make people aware of your extremely poor customer service and the fact that the buying of anything from you (especially the Nook color) would be inadvisable. -- Chick Meech,

My NOOK broke on March 17th. It is now april 5 and I have yet to see my replacement NOOK. Every rude, inept customer service reps and mangers Feed me the same line "We'll have the problem fixed in 24-48 hours". I've called everyday. Beem on calls over an hour each call and I still get the same old line. This company is in default of my warranty contract that states a return will be issued in 3-5 days! I should demand a refund, even though it's passed the refundable date.

Barnes and Noble is the WORST company I have ever dealt with. They owe me 248.00 and every time I call for the status of my refund on a defective NOOK READER I get a different story. It cost me 32.00 to send the NOOK back to them on top of the money they aleady owe to me! Seems as if I am not going to get my refund and I have already made a case number with the Better Business Bureau regarding this matter. My advice to all of you DO NOT GET A NOOK READER and do not shop or go to BARNES AND NOBLE. They are a total rip off and all they want is your money and have no common courtesy or have good customer service. There customer service is one of the WORST I have ever dealt with. Next step for me if BBB cannot get my money is have a lawyer friend step in to go to small claims court. They should be ashamed of themselves......and the out sourcing is a joke.......cannot understand what the heck the agents are saying!!!!

I have never been in a store where they cafe workers are so rude. There are two of them. Who said blondes have all the fun? Because these two blondes are the worst. If they smiled their face might crack. Not to mention when the short blond with the ring inn her nose handed me my change back she acted like I had leprosy. And the sad part is, one of them is the cafe manager. I use to go in there all thetime and I will not anymore. Not to mention you can tell their coworkers arent very fond of them. You have twiddle dee and twiddle dumber working. Not a cool atmosphere to have for your customers. I get tired of the rudeness. So I will not be going back and in the town I live in word to ear is a good thing here. I will be telling whoever not to go there. And to make matters worse i don't think the Store Manager is all tha t bright and doesn't care. Made complaints but i know nothing was done. Get people in there that know what they are doing and get rid of the stupid people. Especially the rude cafe workers. I didn't know nepotism was allowed in a job place.

I'm so disappointed. After coming to B & N 4 - 5 mornings per week for years to enjoy a multi-grain bagel and Cafe Americana, I'm told multi-grain bagels have been discontinued. Why? It's obviously the healthier choice. If it's a matter of profit, I'll gladly pay more. You may wonder if I purchase any other merchandise while in the store. The answer is "yes." There's always birthday cards to be bought -- magazines, travel guides, best-sellers, journals and gift books galore. But what gets me into the store on a regular basis is that multi-grain bagel and Americana. That alone is worth $1000 a year. Customer loyalty works both ways. Seriously, it's a big enough deal to send me to Starbucks (they've added multi-grains to their menu). Could you reconsider, please.

I would give below one star as a rating. B&N is the worst company I have ever had to deal with.I Returned a Nook Color January 2011 and as of March17 2011 still waiting for the refund. I have called customer service 16 times and have had hours of being put on hold and given lies after lies, story after story. Still no refund................... The WORST customer service I have ever received. I will never give one penny of my money to this company again.

I bought a Nook for my daughter for Christmas. It set me back plenty but it was the only thing she really wanted for Christmas. I had to give B & N my credit card for them to have on file, apparently. I have no idea why when a person ordered something they just couldn't give the credit info then (and not have it on file from now till the end of time). So my daughter loved the nook and reading books on it. Then, somehow, someway, she got info re e-magazines that she thought were offered on a free, trail-basis. So she used my credit card (this is a twelve-year-old using a credit card). THERE IS A REASON THEY DON'T GIVE CREDIT CARDS TO TWELVE-YEAR-OLDS. Now I am out about one-hundred and sixty bucks for stuff I NEVER ORDERED, and she thought was on a free-trial basis. Oh, you can bet my other daughter will get a Kindle (if any kind of e-reader), and my local Barnes and Noble has not heard the last of my complaints re this nonsense. I WANT MY ONE HUNDRED AND SIXTY DOLLARS BACK! This Nook nonsense has been a nightmare from beginning to end!

I have a stress crack in my Nook near the arrow that allows you to advance the pages in my book. I called customer service and was told my Nook was out of warranty and I could not get a new one. I don't want a new one. I want to replace the white border where the crack is. I didn't expect to get it for nothing. I can't get anywhere with customer service. I sent them an e-mail and I got a form letter back. Wow!! Great service B&N!! Kindle recently came out with a new version. I will be looking into that. Thanks for nothing.

First the number i called at the top is not the corporate headquarters number. I called and they sid no they are not. I brought B and N's Nook and had it for 1yr. then this crack appread on the right page turner ( im left handed so i dont use that side) Its their defect and a lot of customers are having this problem.Its their first units.I cant get any help from them. Ive called the store, customer service, even the # at the top. nothing. Their answer is " Oh well,To bad,so Sad". Thats what ive been getting a day. I love my nook was thinking of buying another, but not anymore. Ive had it.

RE: Barnes and Noble, Grossmont Center "New management team decision" Dear Shannon and Kathy, Here is the new information for the poetry series if anyone should ask. Our last reading at your store was the best. We had Jerome Rothenburg, Ilya Kaminsky and Chris Tanasescu. We are sorry to leave your store but hope that you will keep the door open for special events. After 9 years with Barnes and Noble as a volunteer host, your suggestion to make our series "once a quarter" after I had the calendar published for the entire year wasn't going to work out. What would I have done with all the featured poets that were already lined-up? Wish you the best! Seretta Information: Wednesday, March 16 - 7 p.m. - 9 p.m. The New Alchemy Poetry Series* Featured poets: Daniel Schonberger & Ephraim Summers Open Mic Upstart Crow Book Store and Coffee House Harbor Drive, Seaport Village * Please note that we have moved from Barnes and Noble, Grossmont Center. Free 2 hours parking with min. purchase For more information: Seretta Martin wordsoup@juno.com

I placed an order online. B&N flagged it, accused me of illegal use of gift cards, refused to allow me to fax copies proving the gift cards were legit. B&N lacks professionalism, communication, and the ability to engage in e-commerce. I am shocked that a company this size is still in business with such rude and incompetent employees. It has taken over 2 weeks to get an online order. Ridiculous!!!!! I have canceled my membership and will be shopping Amazon only for now on. I think one star is too high of a rating!!!!

Barnes & Noble lost all my "gift reminder dates". It is...I mean was, a great free software program that reminded one, in advance, of any important birthday, anniversary, etc. When B&N updated their website, all this information was lost. No one from customer service or corporate can help me. Does anyone else out there have this problem? If so email me, so we can form a group and tackle this. Thanks! Kim kjr@netnitco.net

Problem with NOOK billing ---hours on hold---never called or returned e-mails--2 months of dealing with this ---will never do business with BARNES & NOBLE again

Do not shop Barnes and Nobles online...I ordered a present for Jordan on Feb 1st...his birthday is on the 14th...They cancelled my first order even though it was paid for because it wasn't in stock...the website said it was in stock. Their customer service placed the order for me again...same thing...they cancelled the order. They never notified me...I found out by checking on the status. Once again..I called customer service...they re-placed the order, said they would waive the expedited shipping...this morning...I have an email stating I have 7 days to pay for the order or it will be cancelled....What??? I paid for this order on Feb 1! Now I'm on the phone with them to find out it takes 24 - 48 hours to get approval from the payment from the first order before it ships!!!!! Unbelievable...Oh after the second order was cancelled...I emailed their customer service..still no response from them! Never again will I shop Barnes and Nobles! I am so pissed and disappointed Jordan will not get his present on his birthday and getting the run around from a company this big is unaccepable! 45 minutes on the phone now...still waiting for a supervisor! ONE STAR IS TOO HIGH OF A STANDARD FOR THIS COMPANY! .

Still no results on the Barnes and Nobles...Supervisor never got on the phone...was given some 201 area code ph number for the Corporate office..which ofcourse went to voice mail...then as I was leaving my vm..a message came on stating "Barnes and Nobles employee hotline is up and running or something like that with a good bye....went online....several blogs with the same story...so it seems to be a habit with Barnes & Nobles!

My mother is 90. We purchase audio books for her as it is her only way of enjoying books. We have always purchased from Barnes and Noble. In Oct of 2010 a caregiver took her to Barnes and Noble in Rockford IL and purchased $312.12 worth of Audio books for her. They then went to FL for the winter. When I arrived a short time ago 2/2011 I realized she has already recently listened to 9 of the 11 books purchased. Finding the receipt and making sure none of the books had been opened I called Barnes and Noble in hopes of getting at least a store credit of some kind, only to be told the return policy is 14 days even with a receipt. I understand that Oct. 24 to Feb 7 is over 90 days. The fault does fall to the caregiver. I also think that a book being unopened followed with a receipt should be able to receive some kind of a credit. I am dissapointed that Barnes and Noble does not have a way of keeping track of a return customers purchases as to help this not happen. In the day of gift registeries and computers one would think they would be able to provide customers or gift givers a way of making sure they are not repeating purchases. (a print out of previous purchases) Especially in light of their return policy. After checking with Amazon I believe it will be in my mother's best interest if we make future purchases from them. (They do keep a record of past purchases which I can view on line.) I have always preferred Barnes and Noble because I enjoy there store and the staff has always been friendly. As we live a long way from the nearest store (60 miles) it would have been a smarter idea to switch to Amazon a long time ago. This experience will assure that I do.

I wanted to leave 0 stars but that was not an option. I purchased an e gift card online. I did not receive it right away so I waited until the next day. Still no e gift card. Called the contact phone number was on hold for about 20 mins. I was told to give it another 24 hours that they were having issues. Guess what....still no gift card. I had to go out to b & n and buy a card as this was for a retiring co-worker who was leaving the next day. This all started on January 19th. Still no e gift card as of today, but the charge went through my bank. I was told on the 22nd of January that it e card would be cancelled. I still have not received my credit. I was told today that they process the cancelled orders in order. IT HAS BEEN 2 WEEKS AND THE CANCELLATION HAS STILL NOT GONE THROUGH!!! I will never walk through their doors or order anything online again. Borders looks like I will do my business with.

Several months ago I ordered a book and asked that it be shipped to the store.After about 2 weeks it still never showed up.I went in and asked for my money back and the girl who acted as an official told me I had to return the book to them to get a refund.SERIOUSLY.I went home, got the paperwork went back, again demanded my money and a guy is now in charge and he and the girl tell me that the post office admitted losing the book. RIGHT!!!! He took all my paperwork, scribbled on a piece of paper, handed me cash and walked away. I asked for the paperwork, or a copy, since this had been charged to my credit card and he turned and said "You got the cash, what more do you want." The cash registers in this place must be in a world of hurt they way they function. If you think that is all...No Way. Next they talk me, about 2 months ago, into a 2 month free trial of their discount card which was never used after this initial pep talk.They said if it was canceled before the 60 days was up there would be no charge.I canceled 3 times, the last time being on my own computer, Dec 25, 2010. On January 26, a full month after the last cancelation, they charged my account $25.00.I went to B&N and they more or less said sorry charlie, ha ha. My bank has blocked B&N from using that card number and I am now going to BBB and Consumer Protection. We cannot go in that store and steal from them but they are free to operate like this.