Avis Budget Group, Inc Corporate Office & Headquarters

I rented a car form the 6101 NW 74 Avenue in Miami Florida. Phone 305-885-6868. I called three times and I get put on hold for 10 min which seems like hours when you need to get things done. Not Customer service ready. As I was doing the transaction for the car the other male workers were hanging around gauking at me with nothing to do. I felt uncomfortable. The attendant doing the transaction barly sopke English. wow... I will deff make my complaint to Corporate, they need to go out of business and let other companies succed.

March 16, 2012 I rnted a vehicle from the Avis branch at the Capital City Airport, Lansing, Michigan. The additional driver was to return the car by March 22. When the car was not returned I spoke with Pam, the manager of the Kalamazoo, MI office because the Lansing manager was on vacation. She told me that she was going to report the car missing and the Avis inspectors would look for it. At that time a daily late fee began. I phoned every day to ask if the car had been returned. The additional driver texted me and said the car would be returned March 26. I again spoke with Pam and she told me that the inspectors had NOT been looking for car and the car would not be considered stolen/missing until April 1. This was a direct conradiction of what she had told me in an earler conversation. I found the car on March 28 and had it towed to the Capital Ciry Airport branch beause I could not get the keys. At the time I returned the car I asked the counter peerson if I could have Northside Towing take the car to the Grand Rapids office enabling me to use my AAA road service. I was told that this could not be done, Avis had to tow it. I again phoned Pam and she said I COULD use the Northside service. I found out later that Northide Towing has a contract with Avis. I had to get approval from AAA for the towing. It wasn't five minutes before I had approval and phoned Pam back to tell her this had been approved. Northside Towing also phoned her. I was then told by Pam that the Avis service had already been contacted and they would tow the car. All through this ordeal I consistently received contradictory and misiformation from Pam. She was rude, inconsiderate and unhelpful in every conversation I had with her. Bottom line, I do not feel I should have been charged for the towing from Lansing to Grand Rapids, and feel I truly deserve some remuneration for the horrible service I received from Pam. I consistently received misinformation from her and on occasion from the counter help. Thank you for any assistance in this matter. Joanne E. Martin, Haslett, Michigan.

ON THE 22 OF MARCH I HAD TO FLY INTO MONROE,LA. I HAD BEEN UP FOR ABOUT 2 DAYS AT THE DALLAS AIRPORT BECAUSE OF WEATHER. CLOSEST I COULD GET TO HOME WAS MONROE, WHICH IS 80 MILES FROM JACKSON,MS. WHEN I WALKED UP TO YOUR DESK THERE I ASK THE YOUNG MAN IF BY CHANCE HE HAD A CAR THAT NEEDED TO RETURNED TO JACKSON SO I WOULD NOT HAVE TO PAY DROP OFF FEE. HE TOOK ABOUT 10 MINS. CAME UP WITH A CAR THE FEE WAS TO BE 90.00 SOMETHING. WHICH I THROUGHT WAS A GOOD PRICE. HE NEVER ONE TIME TOLD ME HE WAS CHARGING BE A DROP OFF FEE. I WAS TIRED AND SLEEPY AND I GUESS BLIND. I TOOK HIM AT HIS WORD AND (MY FAULT) FOR NOT CHECKING BETTER. I NEVER LOOKED AT THE PAPER WORK AND HE DID NOT GO OVER IT WITH ME. THE ONLY THING HE ASK IF I NEEDED INS.BIG SHOCK WHEN I GOT MY CREDIT CARD BILL. NO WAY WOULD I HAVE PAID 300.00, I WOULD HAVE TAKEN A BUS. THE PEOPLE IN JACKSON WAS REALLY NICE. BUT I WILL NEVER USE ANOTHER AVIS OR BUDGET CAR AND HOPEFULLY MY FRIEND WILL NOT. I KNOW I WILL NOT GET ANY OF MY MONEY BACK, BUT I JUST WANTED YOU TO KNOW HOW I FELT.

I set up a Corporate Account. I was told by using my corporate credit card, the BCD Number, and Pin Number, and use the employee name for the reservation that the employee would only need to arrive at the Budget Counter and show his/her Driver's License. I made a reservation on the phone when I was told all of this. Now I learn that none of that is true. I tried to put in a reservation to achieve the result I was promised. After speaking with many people in coporate accounts (located in Jamaica) I was told over and over by different people that the employee would need to have the corporate credit card or a major credit card to be able to rent the vehicle. We do not give out credit cards to all the employees. Budget was supposed to make this easier on us and instead has wasted a great deal of time. Don't bother getting a corporate account.

RUDE, RUDE, RUDE. all I can say about the people at Budget Hobby airport. Instead of helping me the girl looked for her cell phone charger, asked the other girl who was working that day, checked her schedule and looked in her purse BEFORE she even said hello. To make matters worst my original pickup location closed early so I had to find a ride all the way to the airport. They couldnt find my reservation AND charged me double! I will never use them again. I will tell everyone to never use them again.

Below is a copy of emails from myself to budget etc.. 1 of 3,449 Re: Car Reservation Questions (KMM5551626V69866L0KM) Inbox x Budget Customer Service budgetcustomerservice@budgetgroup.com 1:26 PM (47 minutes ago) to me 2/5/12 Dear Mr. Stapleton, Thank you for taking the time to contact Budget with your vehicle rate inquiry. Like other major car rental companies, Budget structures rates based on numerous factors including rental dates, location, duration of rental, vehicle type, and applicable discounts. Rates are constantly changing and always subject to availability. The rates change in accordance with the supply, demand, and availability of our cars. Please know that when checking discounts online at www.budget.com, the web site automatically gives you a discount for using our web site. If you apply a different BCD# and the rate is higher, it is because the web site's discount is better. Budget takes great pride in providing dependable cars and attentive service at a great price. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future. If you need further assistance, please feel free to call Budget Customer Service at 1-866-729-0770, or email us at budgetcsesc@budgetgroup.com. Your comments and suggestions are always valued and appreciated by Budget. Sincerely yours, Tena Klamm Customer Service Representative Budget Car Rental Original Message Follows: ------------------------ Budget.com Car Reservation Questions ************************************ Customer Information: ********************* First Name : Wiliam Last Name : Stapleton Email : grumpyhubby@gmail.com Phone : 832-466-2442 Fax : Rental Information: ******************** BCN : Rental location : Houston hobby Date of Rental : 3/10/2012 Return location : Date of return : 3/17/2012 Reservation confirmation number : Rental agreement number : Amount Billed : Currency : USD Questions/Comments: ------------------ I was going to setup reservation and had an issue. I would like an explanation HOW when setting up reservation, cost of stand. and full size both was 247.84.... I had bought a Houston coupon book put in code for 20% off and $25.a BCD # and a coupon #. Well guess what price of cars went to 287.79 and 290.44. So I took 1 code out price stayed same. WOW so the coupons are FAKE well real but BUDGET makes them fake if I can't get some kind of satisfaction I will report to BBB... William ------------------------------------------------------------------------ --- OS : Win32 browser : Mozilla/5.0 (Windows NT 6.0; rv:9.0.1) Gecko/20100101 Firefox/9.0.1 --- William Stapleton 2:08 PM (4 minutes ago) to Budget I am very disappointed that Budget's response was basically everyone else does it. I thought Budget wanted to be a LEADER but have now found out that following is good enough for BUDGET. Also Enterprise's price for same dates etc. FULL SIZE car is 208.00 tax and all.... I guess my biggest shock was I didn't realy get an answer and I also know this letter will not go past the front line do what is right and send it up the ladder PLEASE. William Stapleton

I live here in Phoenix. I use Avis 5-6 times a year when I want to travel out of state. Vince at the 3rd St/Bell Rd. office is fantastic. He always has a car waiting for me and will give me a special car if I ask. I get discounts and upgrades. I have never had a problem with the cars(new) or billing. I recommend Avis to all my friends.

Avis STINKS. I mean literally all their cars STINK of smoke, and scented cover up.I specifically requested and changed 3 times before I left the airport for a smoke free car. They all stink! Now they want me to drive another 30-40 minutes to exchange this car. I live on an island. I just flew in 1200 miles. I am here 5 days , 2 of which are airport days. You want me to spend another day exchanging for maybe a cleaner car (can't take the chance) I have driven with the windows completely down in 28(F)weather just so I can breath. If I didn't have asthma I do now. Basically when you complain they just pass the buck to some other "customer service representative" Their cars are old, 40,000 miles plus and smell even older. I wouldn't rent your cars if they were free. Filthy. I have to go fumigate my clothes now. You TRY HARDER? You don't even know how to try.

I rented a car through priceline from Avis, found out i needed the car longer than expected so i call the reservation line to extend my rental. The rep extended my rental for the price i was quoted through pricline but when i received my bill AVIS had billed me for the entire rental without deducting what i had already paid through priceline than to make matters worse they had charged me for a upgrade! 1. i did not request a upgrade 2. i did not quote myself the rates for extended rental. I waited 3 weeks and had to contact AVIS to found out they were only refunding the upgrade fees to my credit card which i do not agree with! I was told one price and charged another! AVIS cusotmer serivce SUCKS!

We made reservations for a Budget truck several weeks ago. Today we went to retrieve the truck and were told none were available. The local dealer stated that the reservation was cancelled because it was made through the corporate number and the people at corportate said that reservation was cancelled at the local level. They left us totally stranded on moving day and did absolutely nothing but to lie repeatedly at. These are the most brazenly unscrupulous people we have ever encountered. STAY AWAY FROM BUDGET THESE PEOPLE HAVE NO HONOR.

I just wanted to tell Budget what a great employee they have in Jeannie Hague DLR#955134 in Eureka, Ca. I have had nothing but the best of care from this nice lady. I have rented 2 trucks from her separately in the past 10 years to go back to Ohio and she has always provided me with the best vehicle she could and with the lowest mileage she could find knowing that I had a long distance to go. I am now renting 2 more trucks to make a final move back to Ohio from Calif. and she is trying to do the same for me in getting the best rigs she can find. Plus, I've had to change the dates several times for pickup and the folks at her place have always been so pleasant and accomadating. I feel she goes above and beyond the call of duty to take care of her customers. I hope she gets special recognition for her fine work. Also, I would like to thanks Elizabeth Wood from the Outbound Promotions Dept in her getting such good rates. I will always deal with Budget.

I rented a budget truck moving from Irving, Tx to Detroit, Mi., the truck shok all the way there, air was coming through the windows and I sent more in gas than I paid for the rental of the truck twice over. When I dropped the truck off in Detroit I was informed by the salesperson that the truck I was given was for local use and that's why it costed me $800 in gas. I will never use their services again or recommend them to anyone. I feel as if I was played like a fool. Once I reached my designation I had $35 to my name to put the gas back to where it was and it was only enough for half a tank. Today I check my card and I was charged for $98 which was $68 for filling the tank up and a $30 convenice fee. I called the 1-800 number and explained my problem and was told that I would be refunded the $98 but my problem is the $800 I sent in gas if it would of been the correct truck for long distance drive it would not have been that much in gas. I asked for the telephone number to corprate and was giving a address because they don't have a number to give out. 4500 S. 129th e. ave., Tulsa, Ok. 74134

I rented a truck and trailer. I made a reservation they didn't have it ready . I had a problem while driving , called customer service , they didn't help. Finally arrived , they closed early , had to wait to the next day. There is more details but this is just the basics. I want people to know not to rent from them , nothing but trouble ! Terrible company !

I called the San Diego,Ca branch a week before my schedule flight.I ask the customer service agent, if due to my poor credit rating would it hinder me from renting a vehicle. Well that person on the phone told me the following:"Sir, just as long as you have $300.00 in your account, so we can preauthorize it you should be able to rent a vehicle from us." I asked that Individual does it matter if it is a debit or credit card he told me: " No sir, it doesn't". I arrived at the San Diego Branch a week later, I go to the teller to pick up my rental, he swiped my Drivers License and told me that I was DENIED due to my credit. I was very upset at that moment, I told him what that customer service agent from that same location told me a week ago. But he couldn't give me a valuable explanation. That was very unprofessional and misleading of this company. I wouldn't recommend this company to anyone and to that matter I will not use them EVER again.

Does anyone have the direct email addresses of the executive or executives in charge at AVIS that can actually affect company policy? You do understand they completely ignore comments and criticisms like these on a website like this. Until you reach the right people, nothing will change. Phone numbers are not as good as email or postal addresses. What will also help is to send your thoughtful and calmly written comments and complaints to any company you may have booked through such as COSTCO, the Association of the United States Army (AUSA) AARP or others. Spread the word and when someone at a high enough level understands this will cut in to their business, they will make a change. Not until then however.

AVIS, no I received a Chevy Malibu which is NOT a Chevy Impala. I guess your office is not the right venue to voice my complaint. Know at the very least AVIS, I will never rent another vehicle from you Company. I do intend to bring my complaint to the AVIS Corporate Leadership level to see if they are satisfied in the way their Branch offices and Customer Service folks either practice bad business methods or do nothing when it is reported to them. Good day, I appreciate you doing nothing for me regarding this matter. sends >

To begin with, I was sent a survey request from Budget asking for my opinions of my recent rental picked up at BWI. This happened to be sent before we had returned home and the time allotted to do the survey had expired, thus my efforts to express our frustrations with Budget. I will gladly take some time to express my ill thought feelings about renting from Budget, recollecting happenstances that I experienced the last two times of renting. Unfortunately I have not kept all of my records showing the Confirmation numbers of the rental periods. My wife and I travel from Albuquerque, NM to Baltimore to pick up a rental twice a year in the time periods of April thru mid May and September thru early October. This is to visit a 96 year young mother of my wife, widowed for the last 40 years, living alone and doesn’t drive. In the last three years she has broken her hip severely and her wrist later, so we feel a need to visit and help anyway we can. In the past I was a fervent renter utilizing Thrifty’s services. One of the issues I had with Thrifty was the fact that they required me to either return to Baltimore to renew the rental agreement or go to Hershey to do so after one month. This was totally unacceptable to me. Thus I began to search for other rental companies and found that Budget was not only generally cheaper, but did not require returning at one month to renew the lease. The first rentals were great in the early years but I will elaborate on my last two years, below. In 2010 we arrived in April as usual. Our itinerary upon arrival to Baltimore is to get a cart, load it with our multitude of bags and have my wife wait outside for me while I catch the bus to go to the rental area. I am a FastBreak member so after arriving at the Budget desk I noticed my name was on the board, so off I go hurrying to get my car and keep my lil wife happy. I picked a car, drove up to the checkout kiosk and waited for 20 minutes or so until the operator told me I had to go back inside because I was keeping the car longer than a month. This I did, whereupon I was told that was not necessary. The kiosk computer thought differently evidently. So, in essence it took me over an hour to get back to my wife. As a FastBreak member, if it is required that you must use the counter to sign the documents, because of the length of the rental, then why have my name on the board? We did not did not return in September of 2010 so we did not utilize Budget’s services. This year, 2011, we did return in April. Again, following the same procedure, my name was on the FastBreak board, but this time I asked one of the agents at the counter if I needed to check in with them and I was told no. So I picked a car and drove to the checkout kiosk whereupon I sat waiting for over 25 minutes. Finally the operator called someone in the office to come out and help her. The problem was that the date and time on the computer had not been updated and it would not accept the time frame of the rental, from April 13 – May 25, 2011. Again, my thinking is that if my name is on the FastBreak Board all I have to do is go down stairs, pick the vehicle up, drive to the checkout kiosk and leave. Not so! We also returned in September for a rental, Confirmation number 35945616US0, from September 1- October 3, 2011. This time there were no cars available to pick from, so I had to wait. Upon returning I was told by the attendant at the return lane that I must go upstairs to check out because the time frame was over one month. When I got upstairs, there was one of the four check-in sections open, the other three were being used. There were seven Budget agents at the counter, three taking care of persons and the other four were in a BS session against the wall in the rear, two sitting in chairs and the other two standing, laughing and enjoying themselves. After a minute or two one of the ladies in the group of four finally looked in my direction, acknowledged my presence by asking if she could help me, never moving towards the counter as if I was interfering with their BS session. She finally moved over to assist me, whereupon I explained that I was told to see someone upstairs to check out. She worked five minutes on the computer and then we had to wait another five minutes for “the leaned one” to finish her other area of checkout to assist her. When “the learned one” was given the paperwork it took her another 10 minutes to realize there were over charges and to correct them. To me these occurrences involved in check in and out are totally unacceptable. The big issue is the problems associated with the periods of renting being over one month. If I have gone on line to set up a rental for 30 days, 40 days or two months and you have accepted a legitimate credit card to cover the expenses what difference does it make how long the rental is, especially if you have my phone number to contact me. I believe it is time to start searching for another rental company that does not have these types of problems!

Today I had the worst experience I have ever had with a corporate business in my 59 years of life with Budget Rent A Truck. They were rude, irresponsible, unresponsive to problems and the local office from which I picked up the truck simply would not answer their phone. Because of this I could not find the office by the address since it was located in a shopping center with no sign indicating so, and no one told me this. I CALLED THE LOCAL OFFICE TO FIND OUT HOW TO GET THERE THIRTEEN TIMES IN TWO WEEKS. The manager answered once to tell me to call corporate. Also no one told me this was a subsidiary of Avis, so I had no idea I was looking for an Avis location. The store was not visible from the road; there was no Budget Rent A Truck sign OR Avis sign. As a result of all this we were put in a horrifying position - my husband is 62 with a bad back, shattered knee and impaired feet. He CANNOT carry heavy furniture which is why, with considerable help we had arranged with others, we rented the truck. Because we have little money (I am on disability and am no help carrying; I have a fused back)we had to rely on relatives and neighbors. We are moving to a small ranch retirement home so my husband won't have to climb stairs. We were an hour late due to not being able to find it. The only reason we finally did find it was we scoured the area until we found someone who happened to call someone who happened to know where it was. THIS TOOK FORTY FIVE MINUTES. We passed the time when we and our helpers were to meet, thus being without assistance in moving two couches, two large carpets, a loveseat, two chairs and a gas grill. This put my husband in a health-threatening situation. We would have to pay a cancellation fee which we hate to do but would have to in order to spare my husband, but the worse problem was to reschedule which would involve getting everyone with their own work and private schedules somehow be able to get together again, with another rental on another date. Once we finally found the place I was furious. I asked the manager why he wouldn't answer his phone. I had called, esides al the previous times in the two weeks before,at various different times of the day, four times yesterday and three times today. I cannot imagine why the corporate office would not find a way for a manager to take phone calls or messages where he could call back. There are lots of reasons why someone would have to get hold of their local rental truck location which could not be taken care of by a national phone number or internet service. In fact we stopped at a gas station and I called the national phone number. We were either disconnected or they hung up on me because once I had told them I couldn't find the place and the store wouldn't answer the phone all I heard was silence on the other end. And by the way, the first time I called to rent a truck I called twice but got no answer, then called national and told the person who answered what I needed and when. I live in York, Pennsylvania. In the phone book (under Budget Rent A Truck, no mention of Avis)the local office is listed at 3623 East Market St., York, Pa. The person on the phone informed me THERE WAS NO BUDGET RENT A TRUCK IN YORK PENNSYLVANIA!!!! So I hung up and called national again before I could even begin the rental process. Does this company even know what they are doing??? As it turned out we knew where the shopping center was. When the manager of the store in York on East Market street had bothered to answer my question as to a close landmark to where he was rather than just say "3623 E. Market St." we would have found it immediately. To make matters even more impossibe, East Market in the best of times is always a very busy road with lots of traffic and fewe addresses posted, but right now construction work is going on and things are blocked off and rerouted everywhere. It was a nightmare. The manager had no answer when I asked why he continually (not just sometimes) didn't answer the phone. If he had a good reason he would have answered me. I asked to calll national there at the office. He told me he had had enough of me, that I could just call national somewhere else. When I said I would let national know how he spoke to me he said "I didn't say anything to you" and LAUGHED AT ME. Luckily my son and my neighbor thought to call our cell number because we didn't have any way to get hold of them. They met us later. Had this not happened I don't know what we would have done. My husband's well-being is no small matter to me. He's a good man; I love him and putting in a position to do serious harm to him is nothing to laugh at. I am beyond words. I can remember a time when Avis claimed they tried harder. As far as I can tell they don't try at all - and they certainly don't care at all. I may have been over the top furious but there was a lot more riding on this situation than being ignored, lost or frustrated. When someone's ignorant refusal to be responsible in his position puts my husband in danger, you bet I'm furious. SHAME ON THIS COMPANY. If they're so proud of what they do, why didn't anyone - national OR local, even mention I was dealing with Avis? I will give every review of my experience I can at every opportunity, in every form, to everybody, including the Better Business Bureau.

Corporate Headquarters, A compliment for one of your Greensboro, NC employees. A very personable Willa Courcy contacted me recently to tell me she was returning an iPhone charger found in a car we had rented and returned to Greensboro. I have been traveling and renting cars for many years and have come to giving up hope of ever seeing anything left in a rental car - from cd's to kids' toys to a beloved blazer, and so on. The fact that Willa went out of her way to contact me and send me back the charger was a much appreciated first. I thanked her on the phone, of course, but want to make sure she hears from corporate that the favor was much appreciated and represents a level of service not found regularly anymore. Thanks! Fred Myers

This Company is the worse Company I have ever had any dealings with in seventy three years. I reserved a truck for a date and when the time came to pick up the truck, it would not even start. We were sent down the road to a U-Haul and rented one there. I called customer service and asked them to cancel their transaction, which had a hold on my bank acct. This was on Saturday. The next Wednesday, they hit my Bank Account, withdrawing the money and told me they would be refunding my money and may take ten days to get my money back, no services were ever received and to take my money is downright stealing!!!!!!!!! (still waiting) How can these people stay in business legally?