942 Reviews For Ashley Furniture Headquarters & Corporate Office


They financed us for two sets of front room furniture, we only ordered one. Then They delivered the wrong furniture and then wanted to charge us a extra $4,000 dollars for the add on. Horrible customer service completely incompetent staff. They still cant figure our my order now I am bringing pictures to show them nothing like working with 2 year olds.

Faulty hardware on leg

Purchased a couch and love seat, the delivery drivers were unethical in making us believe everything was fine. When I moved the loveseat into place the leg fell off. The screw they used was undersized so the leg was not secured, they just set the loveseat on the loose leg!!!!! Thats not even the worst part - - trying to deal with customer service to get this resolved, what a joke -> steer clear, do yourself a favor and go elsewhere.

terrible place to shop

ordered and paid for furniture. Never received furniture. They gave us a refund form. Will not credit our account. Had to turn the problem over to our visa company to settle. Every time we called it took exactly 45 min. before someone came on the line. The customer service stinks. We will never buy Ashley furniture.

What A Joke

Lies and more LIES

this company is rip off

they are selling us furniture and warranty and then tell me when I call the store that the manager is busy with customer. I know for fact that they are all only concern abut making a sale and has no leadership in their store. Jeff at the Orlando store tell me to keep a 3K bed with no back spring.


my husband and I purchased aa bedroom set . Started having problems with the bed. could not get any one at the store went to the store felt like i was in a quarle. this person is suppose to this no that person is suppose to kept going back and forth. took almost 2 months. They don't like to communicate. I will not recommend or shop there again.....

we@ Ashley Future pick & choose our customers

Town Center in Jacksonville Florida. 06-29-14


terrible service after I purchased for repair


I bought new mattress default and they refused to exchange it and I have back Bain


The furniture broke, they wont fix or replace it, and the "finance" company calls and harrass you about it. And the customer service is terrible. Just a horrible experience altogether.

Read all of these 812 Reviews

PLEASE,PLEASE,PLEASE read all of these reviews before you purchase ANYTHING from Ashley's Furniture. Wish we did!

why! how

Why wold you even tell your family that you work @ashley's furniture if they ripp off 75% of there buyers....how can you call yourself CEO. When no onesays anything positive or eencouraging..

Price Change

I was in the process of Buying a Bedroom Suit from the Hickory Nc store had already signed the paper work on the price when the saleperson changed the sale price by whiting it out.I want to know what kind of scam is this store running


Bought a Durablend sofa and 2 matching recliner along with extended service plan.. Set just turned 3 years old and I was assured when purchasing nothing like this would happen now 1 of chairs is peeling and it's just my husband and I! Called store asked for manager he was going to call right back never happened! Decided to contact corporate but after all the neg reviews that their customers problems don't matter I figure why bother? So sad I will never use them again and will discourage all from using them!

Garthay Reclining Sofa

I am working on my 3rd sofa because first one wouldn't recline because a metal bar was broke almost into, and second one had a hole in the seat cushion, and it takes a min 4 weeks to get a replacement sofa. I don't recommend Ashley Furniture!!! If you contact Corporate Office, they don't care! Bottomline!

Replacement Parts

Worst customer service ever. Can't help won't let you talk to manager. Wanted to buy replacement part and was told can't bed is less than a year old. should be free but just wanted to fix the bed.

Would not recommend this company to anyone. Terrible service including repairs..... I'm ready to ship the furniture back and ask for all my money back!

Worst Ever

Purchased $4000 worth of furniture on March 18th, still have not recieved a month later! Every time I call there is another excuse. Would never consider this brand again. They could care less is right just like everyone says. I did not order custom furniture it should not take a month!

customer service

If there was a negative review I would select it. This company twice now has sold my daughters bed before delivering it to us. Management has just given a apologies about it and has done nothing to fix situation. Never, absolutely never would I buy furniture from them again! Nor do I recommend them to anyone.


I purchased two Ashley Furniture Boulevard couches for my living room a couple of years ago. The leather started peeling and bubbling up in areas that were hardly used at all. I was and am highly disappointed with the quality of the leather used for my hard earned money...

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