942 Reviews For Ashley Furniture Headquarters & Corporate Office


I bought some furniture n they gave me the wrong furniture item then I call n they say it is but I know what I choose so I go To the store they tell me I can return it n then they tell me I can't n all they can do is store credit bad customer service will not everyone shop their

This place has the worst customer service. Please Please take your buisiness elsewhere. We tried receiving furniture multiple times and every time it was messed up. This company needs to be held accountable.

terrible terrible

we are on our 5th dining room table…….it's almost a joke in our home now that "Ashley is coming again today….."

Order / Delivery

This was the worst experience. the customer service was so poor and unacceptable. Reading this site lets me know how bad this really is..


Ashley did not deliver our furniture by the stated date. In fact, the told us to wait an additional month. Which who knows if it will be in by then. How is this company not being held accountable?


continutal delays with the delivery of klids beds. they have more stories than walt disney....

poor poor

We will never purchase from Ashley again. Have been waiting for our bedroom furniture for a month. It has been rescheduled three times now. On hold with customer service for over an hour and still no answers. Extremely disappointed and can't figure out how they stay in business.


Extremely disappointed in the service/ delivery I received. I will never purchase or recommend Ashley to anyone. Apparently there isn't anyone paying attention to these reviews or there would be some action taken to make corrections.

awful service

never in a million years have i experience such disrespect for an error the store committed

my delivery is delayed once again they delivered my dinning set and didn't put it together and they will not come out and do it im going back a forth with them I paid for this service never again with I by anything from here.

so called leather man-made leather

pitted within the 1st year , called numerous times wont call back, poplar bluff missouri beware of service

Broken bed

Bed broke first week January after having it 4 months. Someone came to repair it 4 weeks later and said there were missig parts. Now they sent us the parts and expect us to fix their mistakes. Horrible horrible place

fee for travel...really

I will never purchase from here again. Bought a desk and after two months its peeling. I called to have them come and check it out but I have to pay $50 for travel...really! Called the store and they said if I purchased the extended warranty it would be covered.

Nightmare with Ashly Furniture!

Furniture was not delivered when promised. Furniture was damaged when delivered. Be careful of the ins tore resources such as there finance company and leasing company is very unethical, rude and unprofessional. I would never recommend the Reno, Nevada store to anyone.


In all my years, I've never had a manager speak to me the way this one did. And the order was wrong, and I still have a bed I didn't order in my house. NEVER buy from these people.

Worst customer service ever

I ordered a bedroom set in Las Vegas and they delivered the wrong bed and I talk to the store and still didn't receive the one that I ordered. The managers can't even take responsibility. And on top of that the customer service representative have the worst customer service. They don't even deserve one star.

Guest Response Team

Ashley Furniture Stores owner should be ashamed to call themselves a Caring Entity. The experience for replacement of brand new furniture that's damaged on arrival is Horrid. Save yourself the headache and shop Rothman, Value City, JCPenney, etc. anywhere but Ashley.

broken furniture

Purchased a sectional sofa that arrived broken..being given the runaround..customer service is horrible..considering about taking legal action against them...


My sofa was.repair two times in 6 months and still don't want to replace,awful customer service

customer service/delivery

Didnt deliver furniture as confirmed. Didn't receive a call to tell me no delivery . Also i had to a day off for the delivery. Customer service was very unprofessional when i was finally able to get through. Now I have an empty room, no answerm no deluvery time. I sm mad ,upset and disappointed with Ashley. .

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