2200 Ferdinand Porshe Drive Herndon, VA 20171
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Reviews For Volkswagen Group of America Corporate Office
VW CRASH AND BURN  | 5/8/12 |
| Truly, I am absolutely DISGUSTED with VW. I did a lot of research on the 2012 VA Tiguan that I bought BRAND NEW in January 2012. I paid roughly $40,000.00 for this car from the dealership in Winchester, VA. The pulled my leg continuously telling me "We will have it in by this date"...the date came and went. I finally got the car and after I gave them a poor rating on the survey, the general manager contacted me and I was going to set up with FREE mudflaps/installation. I drive 2 hours to get there (I live in WV) they give us a loaner to kill time while they install them, only to find out when we return that they don't make mudflaps for the SEL model, only the SE. You would think they would know what fits on their cars. HERE'S THE KICKER...I have 12,000 miles on this car and have only had it shy of 4 MONTHS. It broke down yesterday (5/7/12) It started vibrating very badly to the point of going not even 10 miles an hour. Appearantly FACTORY FORGOT to install a part and the transfer bolts backed out of the case and I am looking at EXTENSIVE damage. Obviously, I didn't return it to the dealership I bought it from. I had it sent to Staunton, VA, who by the way are MUCH MORE courteous and knowledgable!! I am waiting to hear more from them regarding further damage since they had only started working on it when I called to check on my car. They told me they are taking pictures of the damage and sending it to VW. I WANT A BRAND NEW CAR....NOT A REPAIRED ONE. Unless some other sort of compensation will be awarded. I WILL be contacting my attorney regarding everything once I get an itemized list of everything that went wrong. I WILL also be writing to VW corporate once I get the list of damage. Thank the GOD above that it didn't happen to me driving my daughter to and from Kentucky the weekend just before it broke down!! UNBELIEVABLE! | |
Repairs Repairs too many Repairs  | 5/8/12 |
| Has anyone in Manufacturing and/or customer relations looked into customer complaints listed on various sites,reported through dealers about leaks on the 2003 Volkswagen passet that would cause the Stop Check Engine Light to come on,on this particular model of Volkswagen,esp if the water pump,timing belt and thermostat have been replaced per the recommendation of the dealer no more than 2 years ago? There has to be some hose or faulty clamp that is causing this to occur and costing your customers soo much money is repairs of this and other items that they arent willing to purchase another Volkswagen because this and soo many other issues..I sincerely hope I am not the only one with these concerns..Please advise because I am leaning towards the many others who will not purchase another one unfortunately..I think the parts like the hose or clamps or whatever is consistently causing this should be recalled please up us customers out | |
| Cathy Bonewell | 4/11/12 |
| My mom went to the dealer in Fairfield Ohio for the sole purpose of getting the handle on her driver seat (that allows it to move forward) replaced. She waited two hours for her estimate or the repair only to be told that the part would have to be ordered and by the way, they did a multi point inspection (that she did not ask for) and her timing belt needed to be replaced and the water pumped leaked. It would cost around $1300.00. They charged her $95.00 for which I could never get a good answer as well as $23.00 for the part that had to be ordered. I went round and round with the service manager over the reason for the $95.00 charge. First it was because of the engine inspection (which according to the website is a free service) and when I pointed that out it was because they had to see what part she needed to be repaired. When I told them I thought she had been taken advantage of he finally agreed to give back the $95.00. I also told them to cancel the part because I would not let her go there again. As a side note, I took her car to a reputable mechanic. There is no leak in the water pump. Her car has 52000 miles on it and according to VW the timing belt does not need to be replaced until she gets closer to 100,000 miles. My mom's car is a 2004 VW Beetle. It will take her years to get that many miles on her car. What a crook! Never go to Fairfield Volkswagen for service. Too bad they get one star. | |
| Audra Cardoza | 2/29/12 |
| I am a longtime VW owner. I bought a New Beetle in 1998 when they first came out, I upgraded to a 2000 New beetle when I saw it on the showroom floor I just had to have it. That was my first mistake. I leased the vehicle and before it was due to be turned back in to the dealership I decided to buy it out. Not only did I put around 12,000 into the car I had to fork over around 20,000 to buy it out. The car was in & out of the shop because the check-engine light kept coming on. I brought it to the dealer in excess of 11 times before the figure out it was the oxygen sensor. Then the door panel had to be replaced, the window regulator on both sides, the interior liner fell, the arm rest broke apart, the e-brake button popped off, had to replace the plastic fan for the radiator with a metal one, replaced the motor that drives the washer fluid, also the alarm goes off randomly, the car thinks the door is open when it is closed, while I am driving all the lights come on & the door alarm goes off, I have had the doors worked on numerously with no resolution, I have had all the normal things fixed of course as well. The check engine light comes on sparactically still to this day. I had purchased an extended warranty which VW did not honor, I have had to replace the headlights 3-4 times per year, as well as switch out the interior switches, now there is an electrical problem. I had even bought a 2004 convertible beetle but someone borrowed it and totaled the car. I have had this car for twelve years now and it has been a total nightmare!! I was layed off from my full-time job in 2006, which is why I bought the car. I didn't want to get stuck with no car at all. I obviously need a new car but I will not buy a VW. I am so disappointed in Volkswagen. When I first got my cars (yes I said cars) I have owned and paid off 3 VW New Beetles. One for 33,000 another for 24,000 and another for 22,000 (not including what I paid for the lease) I even referred two people to buy beetles from a local dealer I never even got contacted. I am frankly appalled. | |
| Tom | 2/22/12 |
| I own a 2005 Jetta turbo. This is by far the worst purchase i have ever made. I have 97,000 miles on the car. In 2011 alone I spent 3450.00 dollars in repairs. I had to replace the transmition and have the entire motor taken apart and cleaned. Now they are telling me I need a 1200.00 catilitic converter. I owe way more than i can get for it so now I am stuck paying into this car. The real kicker is that the dealership told me that VW admitted to having manufacturing issues with that year of Jetta. Yet they offer you nothing in compensation. He did offer to lease me a new VW all I had to do was give him the 3000.00 deposit and the 6500.00 in negative equitty. VW is a horrible product and the people who make this junk need to step up and stand behind there products. Thats what you get for moving your manufacturing to Mexico. | |
| Chester R. Beshears | 2/18/12 |
| I bought a $35,000 2012 VW EOS recently which now has a mere 1,900 miles on it. To date, there have been FIVE steering-wheel-ignition LOCKOUT incidents each of which has been VERY frustrating. I've asked my VW Dealership if anyone else is having the same problem and always received an emphatic NO, and then with another incident ~ YESTERDAY ~ was advised by a salesman and dealership officer of two different ways to unlock the damned ignition switch (neither of which worked in the past). I wouldn't normally think too much about this problem ~ win a few ~lose a few ~ but necessarily have come to the inescapable conclusion I'm paying for an EXPENSIVE, BRAND NEW LEMON! Two weeks ago, I had a heart attack, and was UNABLE TO START the damned EOS to take myself to the Hospital Emergency Room. Fortunately, my second car ~ A 2011 Mercury Grand Marquis ~ started right up (AS USUAL). The point being, had I not had a second operable car, I might not be around to write about it today! Trust me when I say I'LL NEVER BUY ANOTHER DAMNED VOLKSWAGEN!!!!! They're NOT RELIABLE vehicles!!!!! | |
| Brenda | 2/11/12 |
| From the moment I bought my beetle It has been terrible. Any interior plastic piece that could break does. None of which are easily fixed or reasonable in cost although they should never have broken in the first place.I will never purchased another volkswagen. Again the quality is the poorest I have seen in 40+ years of driving. Only volkswagen will or can work on it. Cost of repairs is truly a nightmare. When you go in the dealership service area they brag about their training and how they are made so others can not work on them. Trust me It is clear they know their product is junk. They just smile and say that just how they are. I was in the VW repair today and the tech was telling a customer that the key to the ignition are made to break off easily but not to worry for around $150-$200 dollars they can fix just one part of the Key she saved and reprogam it for her. My window on the driver door left the track but they will also be glad to fix this for $450+ The plastic latch on the pocket can be repaired for 200+ not counting labor. As you may have guessed this will never be repaired. My last repair bill was over a thousand dollars it is still not clear what they did or did not do. I will go out of my way to persuade others not to buy a volkswagen. I am think about putting magnetic lemons on mine. I certainly would not use the dealership in Augusta Georgia. They will be very polite as they bill you or quote you out of the world cost. | |
| Caroline | 2/5/12 |
| Terrible rating for VW Camelback Phoenix, AZ. I am sorry to have to give them one star. They deserve nothing.Hope never to do business with Dusten (Sales Manager) or Christian (awful salesman) again. Did end up with a Passat after a most frustrating week, and am now dealing with VW credit who tell me they did not receive my January payment, although it was withdrawn from my bank account via a personal check on January 10. This experience is turning into a nightmare - sorry I ever went back to VW. | |
| Terrie | 2/3/12 |
| I would like to say we bought my daughter a Volkswagon Beetle 2003 for her 16th birthday in oct of 2009, because that is what she always wanted, and we even found her favorite color, GREEN.. Lime, we thought this was the cuttest car, but oh my.. TOTAL CRAP!! From day one the service engine light would stay on no matter what service we would do, always something, from windows, fuses, sparks plugs a constant thing, to running like crap, to electrical issues weekly, hatch back not staying shut, to sunroof leaking, water in floor board, to we would look outside and the sunroof would be going up and down on its own, to the alarm going off at night. My best friend also bought TWO for her daughter and the same problems, ELECTRICAL, the battery would have some weird fuse ran to them so this pointed out there is SOME major electrical issues, I was so happy to see this car GONE from our lives Last week, I want to throw a party.. NEVER Again do I want to drive or see a Beetle!!!! | |
Wendy  | 1/20/12 |
| I don't know who to contact and am hoping someone at VW Corporate sometimes peeks their nose in here. Ordered a 2012 Passat TDI SEL Premium on 9/24/11, with deposit down, hearing would be delivered sometime mid November 2011. Delays in getting parts, assembly, etc. I found out this week that the car should arrive today, however got a call back the 1.9% financing has ended, ONLY FOR THE DIESELS, now that they are finally shipping this incentive has been taken away. I realize that VW and VW Finance are seperate, but with all the complaints about getting these vehicles and waiting this long you would think you would grandfather folks in. The Auto Show is in Detroit and thinking of taking a drive there and seeing what's up. Giving VW one more chance, after about 6, to do the right thing here. I cannot be the only one who is getting screwed on financing after waiting so long. It is not my fault you could not forecast and mfg and deliver parts, FIFO deliver, etc. Namely just get the cars to the poor dealerships that are TRYING to sell them. I use to respect the brand, love the product and thought more highly for bring assembly to the US, but now I'm just not understanding it. Who has a number for corporate and a name to go along with it, someone who can OWN THE PROBLEM! | |
| BrotherNot | 1/20/12 |
| 2010 VW Touareg TDI. Stay away from this company. This car has less than 15k on it. Purchased brand new for $44k. I love the feel, the look,the performance. Hate the fact that I have zero confidence in driving the car anywhere. In the shop 1st time for 4 days. 2nd time 3 days, car had to be towed when I was 350 miles from home. I had to get a hotel for two nights. 3rd time I had to get a tow again. This time I had a total power failure, no lights,locked in park and stuck in the middle of the road at 1am in a pouring rain. Car is still in shop, 4 days now. The dealers mechanics haven't a clue how to fix it. I'm over 50yo and I have owned at least 15 cars. I can honestly say that I never had trouble anything close to this.Each time I was stranded I was just lucky that I had friends nearby to get to a safe location. I'm filing a lemon law claim. Going to get a Honda or a Toyota ASAP | |
| Gary Case | 1/8/12 |
| Volkswagen is running an ad in Europe that shows a terrorist, getting into a Volkswagen, driving to an address & then setting off a remote controlled bomb. Does VW still have that Nazi, Hitler mindset. In this day & age of terrorizm!! How dare they make a commercial like that!! | |
| Robert A. Williams | 1/4/12 |
| My wife and I are hard working, and don't try to live to much above our means. We purchased a VW CC, which was for my wife, and we have had a nightmare with this car. First, we were told that we would have unlimited oil changes, only to fine that we were told that we should have gotten it in writing. Now the CC, which is still not two (2) years old, need a new transmission. Of course the five (5) year sixty thousand mile warranty is passed, and we have to replace it with a new $4,200 one. Corporate will pay fifty (50) percent, but I have a problem paying 50 cent for a new transmission in a car that is not two (2) old. we bought the car new, with only 8,000 miles. We also own a VW Pasat, and I was thinking of buying a VW for myself, but now I might as well purchase a FORD...FIX...OR..REPAIR...DAILY. Shame on you Volkswagen. I will be contacting all of my friends and associates though the social network. | |
| Karen O | 12/17/11 |
| Bought a 2011 Jetta over the summer at Prestige of Turnersville, NJ for my daughter and the car started having problems shifting into 2nd. It would rev up then buck the car into second when it stopped racing. I took it back to the dealer since it is under warranty and told them something was wrong with the transmission. They said they couldn’t fix it because when they test drove it, it didn’t do it and they needed to see the problem before they could fix it. Eventually the car broke down on the road in the 5th month after constantly having the same problem. It was towed to the dealer and then I called the VW customer care center right away because I knew I was going to have problems with the dealer. Customer care did work with the dealer to find the problem and the transmission was replaced after they had the car for a week and a half. When I picked the car up after the new transmission was put in it sounded nothing like it did when I first bought it. It actually sounded like I was driving a truck. Also when I drove over 40 miles per hour it made a high pitched whistling sound. After 2 days of driving with these annoying sounds I took it back to the dealer again. The customer service person was very rude to me when I asked them to ride with me 2 times to hear the noise I was talking about. After 2 days they called and said the car sounded normal to them and the high pitched whistling sound after 40 miles per hour was happening in a lot of the Jetta’s but they couldn’t do anything unless it was recalled by the manufacturer. What happened to the car being under warranty???? So now I am stuck with a Jetta that sounds like a truck and has a high pitched whistling sound. I would never buy VW again nor would I buy any car from Prestige. They are not very customer service oriented. Guess I’ll be sending a lot of letters out and posting on a lot of forums. | |
| Ed | 12/7/11 |
| Picked up a 2012 Jetta on November 19, 2011. It went back to the dealer on November 21st because the vehicle wouldn't recognize the key. FOUR times the dopes at Lash Volkswagon of White Plains New York told me the car was fixed and each time I went to pick it up the problem reappeared before I even started the car. On the fourth try not only did the car not work there was a dent in the door. Should have stuck with Nissan, 27 years of ownership and NO problems!! | |
| Nardin | 12/4/11 |
| I bought a BRAND new 2011 Jetta in December of last year from Boardwalk Volkswagen of Richardson and I can honestly say I will never buy another volkswagon as long as I live! I loved my car when I first got but since June my car has been in the shop almost every month since replacing the headliner, recall, , hub cap, vibrations in dash and door, ac cutting off and Break light coming on while i am driving ....I'm sick of it! I'm paying for a new car and I can't even drive it half the time. i am about to trade my Jetta and because of all those issue i had showing in carfax i have to give it for 6,000 less that what i bought the car for in the first place and it is not been one year i am about to lose all that money please dont you ever think about buy VW . | |
| Carl | 11/11/11 |
| It seems Volkswagen is unable to get parts they need to repair their vehicles. I know this happened back in Jan'11 and it is still a major issue today. My daughter was in a fender bender and her car is at the body shop (3 weeks now), I inquired about the delays and was told there was a national shortage on parts from VW. Simple things...front impact absorber, hood, a/c condenser,front body radiation side panel.They are looking at an additional 3 - 4 week before parts are avaliable. This is just unacceptable, and frustrating. She needs her car for work and school yet she receives no help to resolve the issue. VW still ontinues to SELL, SELL, SELL. To bad thay can't FIX. This experance has put her on the down side and she vowes to NEVER purchase or recomend to anyone a VW. | |
| Vickie Kasper Monczka | 11/8/11 |
| Buying a car at Bergden VW in Gilbert AZ? Don't do it. First call to the dealership they told us, yes they still have the new Jetta @ 1.9 %. Picked out the car. They gave the price and monthly payments and months of loan. I bought the car from MI. I asked them to fax me the sales contract. 1.) there's nothing to fax 2.) they faxed me a advertisement printed right off their website 3.) next fax was an application for gap insurance 4.) they faxed me a sales contract @ 2.9 % This went on for a good week and a half. The sales personnel are arrogant. They lie. Right out front, in your face lie. Barked at me," first I want to know if we have a deal?!" I said until you fax me the sales contract so I can go over the figures, we don't. I need to have the paper in front of me while you go over the figures. Finally faxed the sales contract. I asked then for him to fax me a copy of the warranty. "print it up from the website." This was a horrible experience. Patronizing and condescending treatment. So, if you are in the market for a hard time, frustration and plain old rudeness....go to a vw dealership. Keep in mind, we called from an Audi dealership asking them of the APR was still 1.9 and the answer was yes. I think these guys are the guys fired from wall street, the banks or the insurance companies. It's a wonder they can sell a car with this reputation. Unbelievable. LIE. Just trying to help anyone who is thinking of going there. Do not believe them. Ask to see it in writing immediately. Vickie Kasper Monczka | |
| Edward Fields | 10/31/11 |
| Stylish, fun to drive, and some cool features, but these cars truly prove that beauty is only skin deep. I am totally and absolutely disgusted with my VW Jetta. I read all the reviews did the homework (even watched the video about the awesome fully automated factory) and bought this car based on its stellar reputation only to find that it was just hype. Every single, solitary part on this car has failed except the seatbelts.......and this was a car that the VW certified dealer said was in perfect condition when I bought it. And I'm finding the story to be the same with friends and family that have also purchased this brand. So much so that we are considering publishing a website that unvails the truth about the "VW Experience". I realize you didn't force me to buy this car and that it's not necessarily your fault, but I hate VW and will advise anyone within reach. Please find another line of work. | |
| Heather | 10/27/11 |
| Sorry this is not a car review or Complaint. My husband is a valued employee of Volkswagen Chattanooga, our son has Autism. it is medically necessary that he recieve Speech and Occupational therapies so that hopefully one day he can be a productive independant person. We recently began recieving denial letters from out insurance carrier refusing to pay for his much needed Speech and OT therapies based on his Autism. Today my Husband wen to the benefits coordinator to see if this could be cleared up and he was told that it was VOLKSWAGEN not the insurance carrier Cigna that decided not to pay for any Autism related therapies. Autism is a growing epidemic. Our son is not the only child of a Volkswagen employee that needs these services. The cost of therapy for my son is about 300.00 a week and we simply cannot afford to pay this out of pocket. All studies done on Autism show that Early intervention is key to helping these children. Please help me get this changed. heathers5500@yahoo.com | |
| Ashley | 10/14/11 |
| I decided to do some research on a Volkswagon Beetle, not too happy with the look of the brand new ones. But since I was a little girl all I ever wanted was a beetle when I grew up. Now that I am in my 20's, I almost got one about a year ago, but to make life a little easier on myself, so I had to settle for what I call my 'transition' car and boost my score by paying off the Mazda I have now before I got the car of my dreams. Through my research I have found that the reviews are not so great. Faulty transmissions and windows? I can deal with the windowns, and not the transmission. The car lurches forward in traffic? and stop altogether in traffic? << | |
| S. Anakotta | 10/12/11 |
| I traded my 2008 w/ 39K miles C300 Mbz for a 2012 Jetta 10.08.2011. 10.12.2011 Corporate-H.Q Customer Svc suppose to contact my local dealer regarding a Extended Auto Warranty - GAP the finance officer insist I must have and can not remove it regardless. The Jetta is parked & had 51 miles already when I drove off (Dont get me wrong, I tried to get my Mbz back). I wanted a monthly payment of approx 390.00/ mo but somehow the sales agents love to manipulate that key board and adjust the sale price to their advantage. Briefly, Volkswagen like the Wall Street, Fanny Mae etc., are greedy. Thought, customer satisfaction comes first. Apparently not to the C.E.O's et al. It appears, class action is viable when agents representing any dealers are unethical and have disregard to customer satisfaction. Everett-State of WA | |
| robert | 10/10/11 |
| I bought my wife a 2008 voltzwagen beetle and have had nothing but problems with the front lights. This is No exaggeration, we have had this car to both body shops and mechanics trying to keep the front lights working. We go about 5 days and we have the same issue. This is a real safety issue at night when she is coming home and has to come all the way with high beams on. Please tell me you can help fix this issue without going back and forth to get it fixed time after time. bob | |
| Vivan M. Jennings at vmjennings@farmtel.net | 10/4/11 |
| I'm the owner of a 2006 VW Jetta TDI. It has been phenomenal on mileage and at times will get nearly 50 mpg on the interstate and has been wonderful to drive. I have been talking it up until recently and rated it high in my Consumer Reports evaluation. I purchased it from Carousel Motors in Iowa City, IA and they have done an excellent job of servicing and repairs. However, the amount and cost of repairs are becoming insane. I also own a Toyota Avalon and virtually have no repairs on this one or the one I traded in. There is something wrong with the quality of materials you are putting in the Jetta that is resulting in everything going wrong on the car. It's turning into a nightmare for repairs. Most all the repairs eg. the clutch and flywheel $2150, and egr receiver $851. and a water spray hose $173. are examples. Why would a cabin filter cost $78.? Changing the timing belt another $1100. All of this is telling me to not buy another VW Jetta. I owned in the past four different Peugeot diesels and they were nearly repair free for upwards of 200,000 miles each. i thought that VW had a lot of experience with diesels and that was the main reason for prchasing the one I have. I'm sorry, but I can't afford a money pit like this car is turning out to be. Somebody in VW Corporate needs to address quality control because I won't be buying any VW models that has problems evolving like this one. Vivan M. Jennings vmjennings@farmtel.net | |
| Kiska Wilson | 10/4/11 |
| Whatever you do DO NOT GO the VW Crown in Lawrence, KS 3400 South Iowa Street Lawrence, KS 66046 to get your car serviced. They are expensive and inpersonal. Thank goodness I called the dealership in Olathe !! they are best ever !! Not only were they 700 bucks cheaper than Crown; yes, for the same thing. They offered to pick me up from my job when my car was ready, plus they washed and vacuumed my car. They had a really nice place to wait if you wanted to, and they offer rental cars. I spent some serious money on getting my car fixed and they made it well worth it. The dealership in Lawrence, did'nt even offer me a ride or a rental car. The guy was cold and rude and he quoted me a price 700 bucks more than Bud Brown for the samething. When I called him back to cancel the maintance he was like how is that possible we get the our parts from the same place...I told him to call Bud Brown and fiqure it out since your so rude. | |
| Deborah Julian | 9/26/11 |
| My name is Deborah Julian I'm not a happy camper about the volkeswagon beetle convertible. Let me give my reason I purchase the car two years ago I feel I have been taken advantage of mind you I understand I didn't have the best of credit but still no onw should take advanage of customer. my car was puchase at 37,000 miles 2005. after financed it was 23,000 what a shame, any way after 2 years my transmission going out of course my warrnity not valid anymore. My problem is WHY volkeswagon sell a car when they new it was in poor condition I put 9,000 down on that car. and look what I get for my money a over priced car that wasn't worth 23,000 and a 2005 then it was 2008. what a shame volkeswagon. Thanks but no thanks P.S. I will put on facebook and across the region HOw I was taken advantage off. | |
| candice | 8/8/11 |
| Dear volkswagen, From the moment I purchased this car my life has taken a turn for the worst. From the elecetrical problems with the windows, to the leak behind the timing belt...and that was just in the first couple of months. As soon as it was cold outside I learned what my car was really made of (which by the way is absolutely nothing.) This year alone my car has been in the shop THREE times...I have had to get my car towed FOUR times this year. First an ignition module replacement last month and ofcourse only volkswagen could do it because it required special programming....now as for the current problem today...whew, where do I begin. Well, one day recently when I was out my car wouldn't start and lucky me my sunroof was open, windows were down and they wouldn't roll back up, I had to get my car towed to volkswagen only to learn that I need a new comfort control module....which is located underneath the drivers seat, which I am also finding out is a common problem that volkswagen is very aware of but refuses to recall it and fix the damn problem. This module was designed under the seat where water is easily able to enter causing the wiring and this module to go bad.This car has taken all the gaiety out of my life. I am a unemployed student and the bill for my car to get fixed is $900 and again only volkswagen can fix it because it needs special programming. Whoever designed thesee vehicles seemed to lack common sense. Volkswagen needs help! Thank you for educating me. I will never purchase another volkswagen again! | |
| Crissy Benjamin | 9/19/11 |
| I had the worst experience ever at the dealership in Oklahoma City, OK. The Fowler VW dealership has adopted the tactics of less reputable dealers. Blatantly lying about anything and everything that they can. I love my car but it was not worth what I had to go through to get it. | |
| jeff henry | 8/16/11 |
| Please review my idea to help you sell more cars,example place my new book caled Women1st Basics of Exercise&Weight Training for Women on top of the dashboard to encourage women about their health and your cars.Please review at www.Xlibris.com and every time a car is purchase the women receive my new book Women1st thank the author Jeff Henry | |
| Juanita Bennett | 9/3/11 |
| Dear Volkswagen; I have a 2004 Jetta. Have not had any major problems til now. It accelerated by itself while I was stopped (before turning onto a busy highway). I had it towed to Kempthorn in Canton Ohio. They ran it thru diagnostic and found nothing wrong with it. They told me it was driver error. But, I had a mechanic in the car with me when this happened, and she noted that both my feet were on the brake, and it was still reving up. I keep up on the maintenance. Does anyone else have this problem, or can you tell me what could be causing this? I am very worried driving it. Could you give me a name of the corporate manager who heads up this department so I can send a certified letter and copies of my diagnostic report. Kempthorn Motors have my phone number if you wish to contact me. Thank You, Juanita Bennett | |
| Leann | 9/14/11 |
| I bought a BRAND new 2011 Jetta in March of this year and I can honestly say I will never buy another volkswagon as long as I live! I loved my car when I first got but since March my car has been in the shop almost every month since replacing the headliner, recall, gas Gage, hub cap, vibrations in dash and door, ac cutting off....I'm sick of it! I'm paying for a new car and I can't even drive it half the time and then they won't give a new one or a credit for the time it's "put up in the shop" for them to replace everything. | |
| larry | 9/5/11 |
| it is really ridiculous and sad that Volkswagen and Audi are really nice cars that people Would like to buy....but many don't because either they had horrible dealer service or heard of the many others who did! i actually run an independent German car repair garage in Thousand Oaks California, bought a brand new jetta TDI in 2009, and went from dealer to dealer hoping to find ONE that ran a decent service department....but ended up for going the last "free" 36K service, and doing it in my shop... because of horrible, incompetent, very poorly run dealer shops! the last problem was that they OVER FILLED the engine oil a full 1/2 of quart...which did'nt do the very expensive catalytic converters any good at all! they are really pathetic at least woodland hills dealership.....and others that i visited to check out as a technician. you just don't see these problems at toyota and honda dealers! | |
| david reilly | 7/11/11 |
| at 5930 miles my2011 Sportwagen diesel burst a fuel line 300 miles from home. VWwanted the engine because "this is not supposed to happen". Damaged engine went to Germany,new engine from Germany installed and car shipped to me 29 days later. A careless job was tightened up and the last problem to be attended to is an ignition key that will not release-a problem connected to the tranny pulled and installed as part of the repair. In the past I had to bribe my Japanese cars to go to the shop. It is still true, if you didn't buy Japanese you just wasted your money. | |
| Elaine Abercrombie | 7/15/11 |
| I finance a 2005VW Passat 4motion; I previously had a Beetle. I have always sung praises for VW'S but no longer. My 2005 Passat with only 72,000 miles died on me and I am told I need a new engine. When searching this problem I find many complaints related to this sort of problem leaving many owners stuck with no help from VW. In the privacy of mechanics hull at VW it was told to my insurance adjuster that this is a common issue and no one is doing anything about it. I called the VW Corporate office begging for an explanation and was told it would be investigated which it was not and they tried to blame Firestone who has been doing my recent oil changes. Usually like all other laymen I would suck it up and move on, but this time I am ready to fight! I have taken on an attorney and I am about to show Big business that the little guy can make a difference and a change! I am determined to take this issue all the way and then some! VW is you would like to discuss the matter call me 267-207-9942. Anyone with similar horror stories may also call and be added to list I will submit to my attorney! | |
| Victor de la Rosa | 7/16/11 |
| Hi vw, I purchased a 2011 jetta last september and was promised a new winshield that same month. Up to this day I have yet to receive a new windshield. Just to let you know, my windshield is pretty bad and I have not felt like the owner of a new car since I bought it. The dealership says vw is the one to be held responsible for not making them available yet, is this true? | |
| Victor de la Rosa Brownsville,Tx. | 7/18/11 |
| Dear vw, We had perchased a 2011 jetta from payne vw in brownsville, tx about seven months ago and yet to have heard back from them on my windshield replacement issue. We took the time out of our own schedule to see why the delay and their answer to us was that vw had not made the windshields available to the dealership yet. We spoke to their gm and sales managers and they all seem to say the same thing. Lately, we have not felt the proud owner of "das auto". To tell you the truth, we feel like we have been deprived of the brand new car expirience. We just hope vw can do something to get this fixed. Hope our friends weren't right when they said we should stick to american cars. concerned customers, Victor delarosa & laura torres | |
| Baylee. | 7/21/11 |
| I bought my 2001 turbo bug and it has been very expensive trying to fix it. I got it and the left shock broke, so I heard a "clunk" everytime we went over a bump. Then one morning i woke up and walked outside, and the headlights were blinking on and off and the windsheild wipers were on, but the keys were in my hand. It also had become a gas guzzler? I thought these cars were suppose to be very good on miles, well for the most part. My engine light is constantly on and we've gotten it fixed before but it still comes on. Also, my temp. gage light always comes on and we've gotten that fixed too. This was my first car that i got for my birthday and i was so excited...but dealing with this car has been so stressful and makes me think its the biggest mistake my dad made buying that. We got it for 3000 because it was used. but the old owner fixed it up just as much as we had. Of course my dad didnt want to buy me a bran-spankin new car for my first car but like i previously said having this car has been so stressful, right when we fix something, another thing breaks! | |
| Steve Dancu | 8/5/11 |
| Took my car for service At bayside VW when I got it back the car was dirty in and out bird shit in the car, Car still making noise in the front wheel axle did not fix the problem very rude managers will never do business with them again. | |
| Mark Garcia | 8/2/11 |
| I am appalled to say the least about the way I have been treated as a customer in Audi Manhattan. It seems that the salesmen there will lie and lie with only one purpose in mind, to get the customer to sign on the dotted line. My wife and I made an agreement with Scott Wernik from the Audi Manhattan Dealership to lease a 2011 A3 model for the ballpark figure of $260 per month. We custom designed the car and waited 3.5 months for it to arrive. In that time the sales person called us 2 weeks after the agreement and $1,000 dollars down payment to let us know the we have been pre-approved by credit for a lease then changed the year of the car for an 1% additional fee. When the time comes to pick up the car, apparently Audi now do not approve us for a lease and suggest to finance the car for $500+ dollars per month. We ask them what other solutions there can be and they ask for us to show proof of income and maybe some assets. We do, we show them W2 statements and tax return of 80k+ combined salary and over 100k+ in additional money AND 10k in cash down payment. They now say yes to the lease however at $325 per month for 3.5 years AND to add insult to injury it will be $2,000 dollars more. It seems as if they think that we are desperate buyers and if the car we have oh so waited for for 3.5 months arrives and we look at, we will sign anything to have it because we are impulse consumers. Not the case here. If the lease is brought down to the $260-$280 lease per month range like we agreed with our Audi sales representative we will consider it at this point however, watch us walk away because we will. Have fun selling that car to someone else. I have already called and filed complaints with Audi Financial, Audi of America, VW Corporate and will continue to do so with all levels of Audi Corporate & even with a trashy news program like ABC investigative report. I have called my bank and they are aware and will cancel the $1,000 deposit I made 3.5 months ago if I tell them to. I also should consider filing suit against Audi with my lawyer Thomas Larunas for the money we have spent for insurance. Have a nice day, Mark | |
| bwilson | 6/17/11 |
| Bought a brand new 2011 Jetta 1 month ago. There is a problem with 5th gear that my dealer will not fix. Called customer care ands was told I would hear from a rep by end of business next day; did not happen. Love my jetta, but am beginning to think that I should have bought a toyota. Screwchstyounugen= The sensation you have when trying to get help from VW and their representatives. | |
| roxanne | 6/6/11 |
| I bought my first vw golf 1992 new kept it for 10 years 90,000 the only major problem was the heater core . i sold it , bought a 2002 have had so many problems the air condition compressor went out at 60.000 now the lower arm controls are out. I will never purchase vw. My brothers silver-ado CHEVY year 2000 bought new has 140 thousand miles air condition still works has never given any problems except for wear and tear like TIRES. I always recommended vw not any more I cant believe I actually thought they were good quality. The little chime my vw 1992 had when door is open was perfect it chimed the siren tune in German police cars and car would not start without the seat belt on , these were all excellent features that I loved about 1992 vw . but taken out which was a mistake , most of all the quality. By someone who has no idea how to design the original vw. | |
| Jesse | 6/9/11 |
| I just got a volkswagen tattoo yesterday...is there a way to get discounts from volkswagen? =) | |
| Harold Woodson Jr | 6/2/11 |
| On 4/30/11 I had my 2000 VW Eurovan Camper serviced. This included oil change, rotate tires,and 49 safety point inspection. I have not had any problems with said vehicle. My problem has been with the local dealer "Royal Motors" in San Francisco. I was the second car @ 8:00am. I waited 1 1/2 hrs for this service. As I waited other cars were being washed after their service. Mine was returned dirty with the "Check Engine Light" on (the service light was not on when I brought it in) missing hubcap, service light still on. I was told that it would cost me $180.00 for them to hook my vehicle to a computer for diagnosis. Since I was getting the run around I took it to an Independent who diagnosed the problem. He reset the service light. He asked for the invoice, I was not given the final invoice. when I realized that I had the copy that was given to me in the beginning. I returned to lodge my complaint. They gave me a new cap (generic)and a copy of the final receipt. I questioned the 49 safety inspection since none of these items are listed on said receipt. I took the vehicle home put it back in the garage. Later I took it out to hand wash when I notice damage to the right rear lip of the wheel well. I have been in contact with Mike Witt (Manager of Service) at this time there has not been any resolution to my claim. In fact I've been treated as though I stole something. | |
| Margie from California | 5/17/11 |
| Wow it is interesting to hear that i'm not the only one who has so many problems with my VW beetle. I have taken out two loans to repair the car, and still paying on the car. It is terrible how this company can ignore people. It doesn't care just wants their money. Maybe we should start a class action suit. Maybe that would get their attention. | |
| Laurie | 5/5/11 |
| I have always loved the VW beetle, until I bought one. The 2004 VW Beetle Conv Turbo was a defective car from the beginning of manufacture. Your company is keenly of aware of this and still released it to the public, for a profit. You made this selfish decision at the expense of many hard-working people. My car has been nothing but a lemon and heart-break, not to mention, I could have had 2 cars for what I have and am still paying for this wreck. At first it was the windows. I had all of them repaired at least 2x per window. One in the back still works on and off. Multiple problems with this car, but ranking number one, would be the transmission problems. The car is not safe! It shifts on it's own. It will jerk, surge, not accelerate or lose power. December 26, 2010, I was travelling 70 miles/hour on the Interstate when it started shaking, jerking, smoking, and then . . . lost power completely. Your dealership, on 2 separate occasions, informed me I did not have transmissions problems. Of course, every car care clinic had no problem identifying the problem. Finally, April of 2011, I found a transmission shop that would fix my transmission problem. They also informed me that "this" problem was a defect made by your company and yet you still released it to the public. This is an outrage. MANY MANY people are paying the price for your knowing mistake/error. I will never buy or recommend your product to anyone. I have filed complaints with the Consumer Affairs and the US DOT NHTSA. It seems the law will need to be involved with this matter. | |
| debby smith | 4/19/11 |
| i love my car but it has alot of repairs out of my pockrthe starter was replaced and the battery has been replaced and i have never had to do it before. i bought it from dover vw and it is 6 years old this year. when the battery was replaced i lost the radio and cd player. i know there is a code to get them back but dover vw wants 50.00 to get it. it was never in the book as it was suppossed to be on a card or in the space in the book . when the battery was replaced i called dover vw and no one would give me the code without the money. look, i have had vw's all mty life my first being 18 years old and now i am 62. i am very discouraged that dover vw is not co operi can't understand to the radio and cd player to why they won't give me the code to get the cd player and the radio working again . it is so unfair and i have never been treated so badly in my life. i don't go there for service either due to the attitude. i doubt that i will buy another one from them. can you help me? thank you. | |
| charlene r | 4/1/11 |
| You wont believe this, if you buy BRAND NEW VW OUT OF STATE, VW dealerships dont have to service it. | |
| TINA MCKINNIE | 3/23/11 |
| I have a volkswagon product that is nothing but a lemon. I have spent over 4500.00 in the last two years for the same problem. Car cuts off on you when you make turns, slow down to stop and sitting at the stop lights. There has been many parts replaced and seems its always something else. I have spent my last dime with volkswagon and plan as well as Daniel Need dneef@consolidated.net to let everyone know planning on buying one DON'T. The electronic system is a joke. I was told one time with the problem of the car shutting off that it may be wiring. Asked them to check that then and was told it would cost me more than to buy a new car to check the wiring. What kind of an answer was that? Volkswagon has milked me all it's going to! Sending car back to dealership today and if they ask for one penny I am calling the TV station, radio stations and newspaper! | |
| Daniel Neef | 3/15/11 |
| I want you to know that I will Never buy another Volkswagen product again and will always go out of my way to let everyone know what we have gone trough with our new VW beetle. I cant believe you are still selling this car. Just look around at the blogs and comments about the cars. we all have the same problems,Head lights, tail lights, transmissions, electrical, back window falling out ,leaks and the list go's on. It falls apart faster than we can fix it. The worst part you wont cover anythig , for some reason nothing is covered no matter what is is , some technical reason or another. You as a company should be concerned about the product you sell and and the fact that it wont outlast the payments.We have tried to sell the car but the word is out and we were offered at best $4000.00 for the car, thats less than the $6000.00 you want to fix the Transmission. What a scam! You win and I have learned a good lesson. If anyone wants to contact me . dneef@consolidated.net | |
| MELISSA COLE OF UTAH | 1/26/11 |
| I WANTED TO WRITE AND TELL YOU ABOUT MY STORY I LOVE VW BUGS I LOVED THEM FROM THE OLDER CAR TO THE NEW ONES I SAVED AND DID ALL I COULD TO GET MY DREAM CAR EVEN THO I COULDNT BUY A NEW ONE I BOUGHT ONE USED FROM A FREIND AND RIGHT AFTER I BOUGHT IT IT STARTED HAVING PROBLEMS FROM THE HEADLIGHT TO THE FLASHERS TURN SIGHNALS NOT WORKING TO THE CHECK INGINE LIGHT STAYING ON AND ITS EVEN HARDER TO GET LIC I THOUGHT OK MAYBE ITS MY CAR SINCE IT IS USED BUT THEN I STARTED SEEING VW W ONE HEAD LIGHT AND THEN I STARTED ASKING EVERY VW BUG OWNER I COULD ABOUT THERE CAR AND WHAT THEY THOGHT AND WHAT PROBLEMS DID THEY HAVE IF ANY AND THEY WERE ALL THE SAME AS MINE AND I CANT SEEM TO UNDERSTAND AS A COMPANY WHY WOULDNT YOU WANT YOUR CARS TO BE SAFE AND EVERLASTING THERE EXPENSIVE ENOUGH TO HAVE A WELL WORKING CAR AS A FIRT TIME VW CAR OWNER IM VERY DISATIFING IN THE CAR YOUR CAR HAS MADE ME SCARED TO DRIVE TO OWN A CAR SINCE I SPENT MY HARD WORKING MONEY ON MY DREAM CAR YOUR COMPANY HAS DESTROYED WHAT I THOUGHT A GOOD HARD WORKING CAR COMPANY IS AND WAS I KNOW MY CAR WASNT BOUGHT IN THE MOST PERFECT CONDITION AND IT WASNT A NEW CAR OFF THE LOT BUT EVEN SO AS A COMPANY YOU SHOULD SAY GOOD JOB BUYING A VW BUG OUR CAR STILL OUT THERE BRINGING IN MONEY BUT YOUR VW BUG ISNT YES ITS STILL ON THE ROADS BUT NOT SAFE AND SOME NOT RUNNING IT LOOKS REAL BAD FOR YOU PLEASE UNDERSTAND IM NOT SAYING YOUR A BAD COMPANY IM JUST SAYING IF YOU CARE FOR YOUR BUYERS NO MATTER WHAT STATUS YOULL MAKE IT RIGHT IM NOT RICH IM NOT FAMOUS IM JUST A 31 YR OLD MOTHER AND WIFE WHOS GOING TO SCHOOL (NOW WALKING) WHO IS JUST ASKING FOR YOUR COMPANY TO MAKE IT RIGHT WITH ME AND KEEP YOUR CARS WITH THE TRUTH OF YOUR COMPANY AND NOT BE ONES WHO JUST SAY ITS JUST HER BUT PLEASE SEE ITS NOT JUST ME ITS MANY ME'S WHO CANT FIX OUR CARS OVER AND OVER OR GET A NEW ONE BUT AS A COMPANY WHO WILL DO THE RIGHT THING FOR ME AND MY DREAM VW BUG THAT I WORKED HARD FOR AND OTHERS LIKE ME PLEASE THANKS MELISSA COLE SALT LAKE CITY UTAH EMAIL melissamofo@ymail.com MY PHONE NUMBER TO REACH ME IF ANY ? OR COMMENTS IS (801-502-8872 PLEASE RESPONED SO I KNOW MY VOICE AND CONCERNS AND WORDS WERE HEARD THANKS | |
| MELISSA COLE OF UTAH | 1/26/11 |
| I WANTED TO WRITE AND TELL YOU ABOUT MY STORY I LOVE VW BUGS I LOVED THEM FROM THE OLDER CAR TO THE NEW ONES I SAVED AND DID ALL I COULD TO GET MY DREAM CAR EVEN THOUGH I COULDN'T BUY A NEW ONE I BOUGHT ONE USED FROM A FRIEND AND RIGHT AFTER I BOUGHT IT IT STARTED HAVING PROBLEMS FROM THE HEADLIGHT TO THE FLASHERS TURN SIGNALS' NOT WORKING TO THE CHECK ENGINE LIGHT STAYING ON AND ITS EVEN HARDER TO GET LIC I THOUGHT OK MAYBE ITS MY CAR SINCE IT IS USED BUT THEN I STARTED SEEING VW W ONE HEAD LIGHT AND THEN I STARTED ASKING EVERY VW BUG OWNER I COULD ABOUT THERE CAR AND WHAT THEY THOUGHT AND WHAT PROBLEMS DID THEY HAVE IF ANY AND THEY WERE ALL THE SAME AS MINE AND I CANT SEEM TO UNDERSTAND AS A COMPANY WHY WOULDN'T YOU WANT YOUR CARS TO BE SAFE AND EVERLASTING THERE EXPENSIVE ENOUGH TO HAVE A WELL WORKING CAR AS A FIRST TIME VW CAR OWNER IM VERY DISSATISFYING IN THE CAR YOUR CAR HAS MADE ME SCARED TO DRIVE TO OWN A CAR SINCE I SPENT MY HARD WORKING MONEY ON MY DREAM CAR YOUR COMPANY HAS DESTROYED WHAT I THOUGHT A GOOD HARD WORKING CAR COMPANY IS AND WAS I KNOW MY CAR WASN'T BOUGHT IN THE MOST PERFECT CONDITION AND IT WASN’T A NEW CAR OFF THE LOT BUT EVEN SO AS A COMPANY YOU SHOULD SAY GOOD JOB BUYING A VW BUG OUR CAR STILL OUT THERE BRINGING IN MONEY BUT YOUR VW BUG ISN'T YES ITS STILL ON THE ROADS BUT NOT SAFE AND SOME NOT RUNNING IT LOOKS REAL BAD FOR YOU PLEASE UNDERSTAND IM NOT SAYING YOUR A BAD COMPANY IM JUST SAYING IF YOU CARE FOR YOUR BUYERS NO MATTER WHAT STATUS YOU'LL MAKE IT RIGHT IM NOT RICH IM NOT FAMOUS IM JUST A 31 YR OLD MOTHER AND WIFE WHO'S GOING TO SCHOOL (NOW WALKING) WHO IS JUST ASKING FOR YOUR COMPANY TO MAKE IT RIGHT WITH ME AND KEEP YOUR CARS WITH THE TRUTH OF YOUR COMPANY AND NOT BE ONES WHO JUST SAY ITS JUST HER BUT PLEASE SEE ITS NOT JUST ME ITS MANY ME'S WHO CANT FIX OUR CARS OVER AND OVER OR GET A NEW ONE BUT AS A COMPANY WHO WILL DO THE RIGHT THING FOR ME AND MY DREAM VW BUG THAT I WORKED HARD FOR AND OTHERS LIKE ME PLEASE THANKS MELISSA COLE SALT LAKE CITY UTAH EMAIL melissamofo@ymail.com MY PHONE NUMBER TO REACH ME IF ANY ? OR COMMENTS IS (801-502-8872 PLEASE RESPOND SO I KNOW MY VOICE AND CONCERNS AND WORDS WERE HEARD THANKS | |
| Pamela Mathis | 12/25/10 |
| In 2008, we bought a new 2008 Volkswagen Beetle from Springfield (Mo.) Imports. We have had to drive 75 miles each way to the dealership (Springfield, Mo. Imports) about 5 or 6 times to have the same (right) headlight replaced or repaired but it never works for long until going out again. Fortunately, the warranty covers the repair but soon our warranty will expire and we're concerned that we'll have to pay each time the headlight goes out, and do so for the remainder of the car's life. A mechanic at the dealership told me the problem is common on all VW Beetles and there was nothing they could do except try to continue to fix the light. I disagree; I think they should correctly fix the problem or have a recall on the car. Can you please help us? Other than this issue, we love driving and owning the car but we don't think VW has treated us fairly. Thank you & look forward to hearing from you soon. Phone:870-715-5217; E-mail: kpmathis@windstream.net; or address: Kevan & Pam Mathis, 7792 Bubbling Springs Rd., Harrison, AR 72601. | |
| Marilyn Petersen - Lakeside California | 11/16/10 |
| Dear Volkswagon. I just have a question on the love bug punch. Do you have rules on when a person can actually punch another ? My husband of 41 years states that ANY volkswagon is cause for the love bug punch. I say "no".... it must be the Beetle. We have had discussions with family & friends and all are divided. Some even say a desert dunebuggy that doesnt even show the volkwagon medallion is ok for a love bug punch. YOU are Volkswagon, so I am asking that you clear this up once and for all for all of America. Also I am tired of being blindsided with an unexpected punch! I realize this is just a game but Monopoly has rules as does Scrabble. So this game should be with rules. Thank you so much... and I truley hope you rule ( or set the rules ) in my favor. A punch only happens with the Beetle. Marilyn Petersen 619-561-1256 | |
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