130 Reviews For Volkswagen Group of America Headquarters & Corporate Office

bad

Customer service rude all the way round!!!

HUMMER

poor customer service, rude service on all vehicles! NEVER GO BACK

Never get your car service ther

A bunch of clowns, rude, uneducated... Will never return!!!

The wores

Never ever visit this place!!!!!

do not warranty their cars

never buy from them

never buy again they do not warrant their grp

VW Jeta 2012

Poor! Bad customer care... Did not cover my warranty... Never buy again!!!! Car has many issues... The power locks while running do not work. Stereo does not work.. The front passage window does not work.. This is a 2 year car and I got the extended warranty and this is no help! Buyer be careful...

I took my 2009 jetta into bud brown dealership in olathe kansas for its 80,000 mile service , on July 26, was email a survey in which I responded and gave my honest opinion in just a few minutes of pushing the send button I received a email back from the service manger ripping me apart he didn't believe I gave them a fair review . I'm still in complete shock of his response and plan on contacting vw headquarter first thing in the morning .

Absolute Junk

First Volkswagen.....last Volkswagen. 2009 EOS. Just over 60K miles. Nothing but constant problems. Have spent $3,600+ in repairs since February. The car is in the shop now. A small flap that closes when the top is put down not working. Cost of part...$603...not including labor. Part costs are outrageous. Labor costs are outrageous. This car is the biggest piece of junk I've ever owned. DO NOT buy a Volkswagen...believe me. Many other brands to buy...this brand sucks.

Mr.

In December 2012 I purchased a new Volkswagen beetle Turbo. I like this car very much, the way it drives and handles. I purchased this car mostly because of it's promised fuel economy I was told by the dealer that the cars fuel economy would be 30 MPG and I could expect up to 36 MPH The window sticker also shows this MPH rating. The reality is 18 MPG, city/highway driving. This is not acceptable and is a misstatement made by Volkswagen, who must know, that their listed fuel economy is not true. Looking forward to hearing from you I remain Very truly yours, Wenzel H. Stefens

VOLKSWAGEN SELLING CRASHED CARS AND CALLING THEM CERTIFIED PRE OWNED

yes indeed, you read that subject line right. I purchased a VW cc certified pre owned. I even have the carfax that states it was never in an accident. Yet after 3 years of MANY breakdowns and being in and out of the dealership with problems, I switched dealerships only to learn my car was INDEED in an accident. SHAME on you Volkswagen. After coming from a BMW I wanted to stay with aGerman car. I will NEVER purchase another VW and I will be contacting my attorney. YOU should be ASHAMED!!!!!!!!!!

Jetta TDI Love and Prase

I have a "13 Jetta, TDI Manual 6 speed, Sport Wagon. Had problems with Sun Roof raddling has been fixed but started to raddle again, but the dealer, Fowler VW, Norman, Ok, will make it good. Average between mid 30 MPG in town, to low to mid 40s on the road, speed makes a big difference on MPG, usually drive about 67 MPH. This is my 9th VW and 3rd TDI, will drive nothing else, keep up the good work. Please bring the new GOLF Convertible to the USA with TDI.

no updates

I bought my volkswagen new in 2006, and everytime I called to take it in the person told me I had to have five thousand miles. Will I just got five thousand miles 2014. I have not received any recalls or thing from Volkswagen. We trailered this car from Fla and I know it must be hard to be believe I just got five thousand miles.The head liner is falling down and I have to get all new tires, also a new battery . I didn't put in to volkswagen for anything. Can some one get back to me

2013 beetle

great car but need to be able to disable the traction control and the stable management control like mini and ford and Honda and chevy and bmw do. I thought that you had fix it in the 2015 gti but you did not make so you could disable the stable management control boo. I would love turn them on when driving down the road but when I am a the track I wish I could turn them off.

ABS

ABS Brakes went out on a EOS that has only 30,608 miles on it. Cost to replace the unit is over $3,100 and when I spoke to A customer Advocate they say sorry nothing VW will do. Very poor customer service and apparently they do not stand behind their product.

Radio keeps dying

I have a 2011 Jetta and this will be my third radio that needs to replaced again. I called the dealer and they said because of the mileage i have on my car i will need to pay another deductable on the radio because it is either a year or 12,000 miles. I got my 2nd radio replaced in October. What does my mileage have to do with the fact that the radio died again!!!!!!!!!!!!!!!!!!

Volkswagen Routan

I purchased a 2009 volkswagen routan in october 2014. The van has been shutting off while I'm driving in traffic. I have to restart it quickly before I crash. The power steering goes and the breaks. The dealership replaced the win module without success. The van is being taken back to the dealer again. I hope they can find the problem.

cng truck

You need to build a small natural gas truck and you would sell more than you can build, both a four and six cylinder. I would buy one tomorrow

Union decision

Having not only owned a Passat but also working in a dealership several years ago I was amazed to hear that CEO had threatened the workers in a U.S. plant after they voted down the union. Mr Chump should not be playing in our sandbox if he can't tolerate democracy!!! LEAVE!!!

2014 Jetta parts

2 months after I bought my 2014 I had an accident and the body shop ordered 3 parts. Well 5 weeks later still waiting for parts. No one in VW seems to know where they are. The regional people are clueless and I am furious. They don't even give me the courtesy of giving me a rental. They want me to lay out more money. Never again. Good luck getting parts on a VW. Never happen.

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