Volkswagen Group of America Corporate Office & Headquarters

I purchased a 1998 vw beetle with 84, 000 miles. I purchased this car in Feb 2012. Since that time I have put 3, 000 miles on it. My vw stayes in the shop more than at my house. There are so many things wrong with it the mechanics work on it but when one thing is fixed something else is wrong. Am very dissappointed with my bug, I was excited about owning one but now I am very unhappy with it. I hope this is read by someone that has knowledge and can hopefully give suggestions.

Had a 1:30 PM meeting confirmed by email with Mr Khan at the Hilton Head dealership. The meeting was for April 28. Mr Khan was off that day and the Passat was not at the showroom as promised. The salesmen finally found one in their other lot which was ten minutes away. Some of the chairs in the customer are were torn. Not a good presentation. Very disappointed with the entire experience. Probably need a new manager as well as new sales people.

My car is a 2009 and only has 12,000 miles on it! I am 80 years ols and my dream was to buy a beetle. After a short time, I got stranded in a parking lot at night when my steering wheel jammed! There was no turning the wheel and I couldn't get it started. A nice boy called the police and they were able to call my daughter for a ride. She does not live close to me but he had no other choice. Volkswagon replaced the ignition. My daughter was with me about 4 months later and it did the same thing! This time we shook it and it released. Today I got stranded again. I forgot to bring my cell phone, but a nice couple gave me a ride home and we called AAA. my car is now at Volkswagon in Tilton, New Hampshire. I am not going to be charged for the repair to this car! It has 12,000 miles! Even the men from AAA were shocked at the mileage and the man who gave me a ride home said " they better not think of charging you, you have to fight". My husband is in a nursing home and I need my car to go visit him. I guess my family was right, I made a poor choice in choosing Volkswagon, but I love my little Beetle. Please fix it right this time!

are you patronizing me? Because I'm am going to take your comment as another insult .. as to " my business in not so important" you had a customer of 12 years in the service department today that brought her car in and it was missed diagnosed and after that she was verbally abused by 2 people in the service dept in front of others that makes matters worse. so based on her experience today and the insult from your sales manager and the fact that you can tell a customer this is how we do things and I would have to wait 10 days for a car is .. %^ I called 3 other vw dealerships that will welcome my purchase with NO DELAY> I am going to buy at another vw dealer in the Hudson that is not part of your ownership group. It has been a horrible experience and the worst way anybody should have to buy a car!!!

From the latest commercial it gives the impression that Volkswagon does not think very highly of people who like Polkasd. I guess they do not need those customers.

I puirchased 2 new 2006 vw Jetta TDI's back in 06. One for my self and one for my Daughter who is in the US coast guard. My TDI Fly wheel started making noises with in the first month. Had the car back several times and ewach time was told it was something different. No I am told that it is the Flywheel and it must be replaced at the cost of 2K Isolated occurance!!!!! Now my daughters car with half of the mileage is making the same noise! So much for and Isolated occurance! I was considering puirchasing a new VW TDI but guess that will not happen! . Europe and Austrial had a recall on the same issue. Whats up!!

I purchased a 2006 Jetta Volkswagon in 2009 . I was never shown a car fax report with little knowlege of cars I didn't know to ask for one for my car and my salesman didn't bother to tell me. There are other things to mention but I do not have enough time or energy to explain. What a B-I-G mistake that was on my part . I found out my car was a lemond head from day ONE . MY jetta has been giving me a headache suchas; headlights ( HID) having to be fix every year and so on.

I can' t believe my wheels rims are rusting on my car. I am just over my 36,000 mile warranty and both customer care for VW and my area naples, fl dealer ( also consulted the fort myers VW dealer)see no problem with what I consider premature rust. This is not quality, this is just another cheaply manufactured car. VW used to mean quality of workmanship.

Its a sad day when a corperation like Volkswagen has to emasculate men in making your commercials. Having the adult male actor throw a baseball as if he were efeminate, while teaching a son figure is not funny by any means. Your advertising group must have their heads up their collective asses. In one way does this commercial entice anyone to buy one of you automobiles. Grow up.

I purchased a Jetta Sport Wagen (my fourth vw) from Big Apple VW NY with a100,000 mile extended war. When I needed service, I was told Big Apple was no longer in business and that they had not registered my over $2,000 waranty. I am being told by VWofA that I have to go after the owners of Big Apple VW myself. I did not buy a Big Apple I bought a VW and I feel that if they gave a dealership to curupt people its not my job to chase these people down. I was a loyal customer.

Every since I purchased this vehicle I've had nothing but problems. I have sent at least $3,000.00 per year to keep this vehicle running. This last time I had it in the shop my car has never run correctly since. I would never recommend purchasing a Volkswagen to anyone. Very dissappointed that VW would not help me with this since it is obvious this car is a lemmon.

diernfeft dealerships give diernfeft prices of several thousand dollars sometimes. usually a dealership that gives you MORE for your trade will charge MORE for the car they are selling so it works out to be about the same. what you want to avoid is a dealership that sells THEIR vehicle for a premium, and wants to give you wholesale auction price for yours. These are generally more easily identifiable by the ultra high pressure salespeople. Your best bet is to go to several dealerships and see what they will offer you for your vehicle and the selling price on their's. Also, take someone with you that is bold enough to help you out of high-pressure situation.

Hoy fox volks in El Paso Tx is ran (GM) by the most rude and disrespectful man there is not to mention unsafe.

2006 Beetle 83000 miles and a busted transmission, how much to fix??? $5000 They should hang their heads in shame!!!!

Dear Sir, I am writing concerning our 2010 Volkswagen Routan. We purchased this vehicle on July 2, 2010 and were very pleased with the vehicle up until approx 6 months ago. Although we did have some small issue prior, the dealership in Georgetown, TX was able to fix any problems we had. The service wasn’t great but we still were enjoying our car. In the last six months we our vehicle has been getting on 14 miles to the gallon on the highway. We started taking the car in as soon as we noticed that we were spending a fortune on gas but not driving any additional distances. We took the car in and they found that there was an update for the vehicle that had not been downloaded that should help the mileage. They completed this download and for two days we did show an increase in mileage up to 21 miles per gallon on the highway. After this we noticed that the mileage began to drop again. We took the car back to the dealership and they again took the car. They told us that the cause of the mileage loss was due to the roof rack and floor mats. They stated that the floor mats because they were rubber were not allowing us to fully press down the accelerator, and the roof rack would cause us to get bad mileage. The dealership installed the roof rack two days after we bought the vehicle. My wife has had the car die on the entrance ramp several times. This has been explained to all parties. The car has been in and out of the dealership over 7 times. They have had us in other vehicles the majority of the last 3 months. We recently were given the car back and no report was given. We were told that the mileage is within specs. We asked for Volkswagen of America to come out and evaluate the vehicle. We were told by the dealership that the car was evaluated and that the car is fine. We have asked for a report from Volkswagen and were told that they do not give reports out. At this point I and my wife have spent countless hours dealing with this car. I have had to sit up at that dealership dealing with the Service manager, General Manager, as well as Volkswagen of America. Case #120601124. Volkswagen of America offered me a $750 voucher and then increased it to $1,000 for all our issues that we have had for the car. I initially was offered $13,000 for the car. Then the dealership offered me $16,500. We purchased this van for $33,000 and we make extra payments every month to pay the car off faster. We still owe over $17K. for the vehicle. We were told by the Salesmen when we purchased the car that he would never be upside down in this vehicle. He stated you can bring this car back to me in two years and it will be worth $24K. Me or my wife have never owned a Volkswagen and will most likely not own another one. It is really unprofessional to tell someone that although your getting bad gas mileage, and we cannot figure out why, we still are not going to do anything for you. No one wants to give us a valid reason for the drop off in mileage. One of the trips to the dealership revealed that there were metal shavings in the transmission. They did a repair and replaced a part but no change. Car still feels like it take a long time to shift and putting foot on the brake makes the car jerk and act like it is going to die. At this point we would like someone to make this write. I have been patient, professional, and tried to give the dealership a chance to make this right. Their best offer was to trade the vehicle in at a loss and sale us another vehicle. I hope that this is not the way you want your dealers treating customers. I did not include names on this email because the entire experience with Volkswagen should make the entire company at fault for the way this has been handled. I would love to speak with anyone who can make a difference in my experience with Volkswagen.

I leased a 2009 CC fron Schumacker in West Palm Beach, Florida and thought the car ran fine and was thinking about leasing another one in 5 months. There were a couple of features on the car that I liked very much. This year I took the car in to be checked for what I felt was a louder tire noise than when I first leased the car. I was told that when the tires were rotated this was the effect. Everything else was fine it's just a little louder. OK. Two weeks before making a trip to N.Y. I still didn't like the noise - it was cyclical like something stuck in one of the treads. So I brought it in for sevice and was assured that everything is fine. So off we went from south Florida to Saratoga Springs N.Y. where I pulled into my daughters driveway. I exited the car with the front tires still turned and the inside of my front tires exposed. I was shocked to see the inside of one of my front tires was completely bald. And I mean completely bald! So My wife and I drove 1400 miles at high speed interstate driving with a tire that should have been replaced Lord knows how long ago. This after twice having the car inspected and told everything was fine. I immediately replaced the two front tires for $400. Back home, I discussed this with the service manager.First, the car had been serviced on schedule the whole of the lease, why wasn't I apprised that one of my tires was not wearing properly and that the car needed an alignment? Second and most important, two weeks before we left for N.Y., when the car was inspected, why were we allowed to risk our lives driving 1400 miles at high speeds? The answer? "Yes, we should have given you an estimate for two new tires". GIVE ME A BREAK! How could I ever trust this service department again??

Hi I own a Volswagon Vento in India. This does not come with a keyless entry( Locking/unlocking) using remote control. I tried contatcing all the service managers in all the state with no luck. They always tell me that VW people did not release this accessory. I need help on this.

I would rate this a zero if possible. I purchased a 2003 VW Beetle new, today it only has 83,000 miles. I took the car to have a censor replaced because it was warranted for 100,000 miles. A week later the motor shut down on the interstate. No indication that something was wrong, no warning lights came on the car just shut down. Sounds like a deffect to me, know way a motor should be replaced with such low miles. This car is very well maintained oil changed every 3,000 miles this makes no sense and to top it off they want $7000.00 to repair it. Volkswagen I just want you to know that your cars suck. You don't stand behind your cars and your cars are a peice of junk. I will never purchase another VW no matter what kind it is. I'm going to spread this everyone I know and put it on every social media network that I know of.

Have my sons 2003 VW Passat with the 1.8 engine with I have found out it has a problem with oil sludge buildup even though oil changes at the required intervals were performed. I also read in a forum that there was an extended warranty for these vehicles on this perticular problem but it is only for 8yrs. if regular oil is used and up to 10yrs. if synt. oil is used why is that if so, since oil has been changed regularly and sometimes before it was required.

I am absolutely apalled by the latest television ad for Volkswagen. A Johnny Cash song about a mangy old dog is playing, & a man in a suit is looking @ his (presumably) old Bulldog. Next we see this man driving his VW to an Animal Shelter, removing his old dog (song is still playing), & heading toward the shelter door. Excuse me? Does VW really want to associate its product w/people dumping their old (presumably useless) pets? What's next? Same man driving his elderly relatives to a nursing home? Does VW want to associate itself AGAIN w/Hitler's policies of exterminating the old & useless? Like the DDR warehoused seniors? I am of (very) German heritage, a veterinary technician, & 60 years old; I am still shaken by the insinuation of your ad. Isn't it enough that someone has written a book blaming the general worldwide economic collapse on the large population of seniors (40+ years of age); this person was interviewed on The Colbert Report. It already seems like an official "final solution" for Social Security in America -- refuse to hire anyone 50+; the jobless will become homeless, & the homeless will die in the streets. Is this how VW wants to appeal to today's youth?