1740 Broadway New York, NY 10019
(212)904-7200
Reviews For Victoria's Secret Corporate Office
Justine  | 5/17/12 |
| They sent me the wrong item so I called and they are covering my return shipping and have sent the correct item express shipping. No complaints minus the initial mistake | |
Dirty little secrets  | 4/13/12 |
| The call center in Rio Rancho New Mexico is one of the worst places to work. They allow the Supervisors to use foul language to the Associates, with no reprecussions. I had won a couple of prizes for some dumb drawing and my Supervisor asked me to give her one, how pathetic is that. Out of fear they will make your job a living hell I had to give my gift to her, which I was taxed for! They have no regard for their associates. I will never shop or recommend any of my friends and family to shop with them. They send used merchandise and I will continue to let everyone know and to spread the word about what hoorible work ethics this company has. You are expected to give perverts a warning and people who scream and cuss at you because they dont get what they want before you can release a call. They create greedy, selfish, clients who just want free items and will make your job miserable. | |
| Victoria's Secret Store Manager | 3/19/12 |
| I only gave a employer rating of 1 star to Victoria's Secret because there is not an option for anything lower. This company is a division of The Limited Brands. All divisions of The Limited Brands preach and claim to practice a type of honor code called "Living Our Values", however upper management (District Managers and above) are not held to this standard. I am convinced that they use this slogan of "Living Our Values" as a cover for all the despicable ways they abuse their employees from Store Managers and below. Victoria's Secret is a horrid company to work for. Complaints against upper management reported by Store Managers and below are ignored, in fact the HR department does so little to support employees that complain about upper management that they actually contribute to the escalation of an already hostile situation. The head of the HR department travels to stores educating employees about work ethics, but when directly contacted about a District Manager's unethical treatment of Store Managers and support Managers, she ignored the complaints. I left the company in the summer of 2011 because the work environment had become so hostile and unbearable, due to the District Managers outrageously abusive and unethical behavior, that it caused me to become physically ill whenever I would work. I had to take an Emergency Family Medical Leave Of Absence 6 months before I left the company because my was in critical ICU, she is a diabetic and got a cut on her foot that became infected. She went to the hospital and within a hour of being admitted she had heart failure and kidney failure. He lungs were filled with fluid and the infection from the cut on her foot had gotten into her bloodstream. She was in critical ICU for 8 weeks and on kidney dialysis for 4 weeks straight. During the time I was on leave my District Manager text me several times asking questions about things that we had already discussed before I went on leave. She would talk to me as if I was a terrible person for not being at my store, like my mother's illness should be secondary to Victoria's Secret. She was completely unsupportive and careless. I came back to work for 2 months and then my mom ended up having to have her right foot amputated. I left the company shortly after. | |
| Chrissy | 2/20/12 |
| Disappointment with recent returns and exchanges I am writing in to express my disappointment with the recent returns to VS for which I requested for an exchange via the VS exchange form (found at the back of the shipping invoice I received with my earlier orders). On the 7 February, I send an email to Victoria Secret informing them of the list of items I returned. I also indicated a list of exchanges that I would very much like to exchange these returns with. I got a reply from a Katie B (email attached), assuring me that upon receipt of the returns, the requested items for exchange will be processed accordingly. On 9 February, I handed in a parcel to the Singapore Post which contained a total of 11 items (of which 2 were damage / wrong item delivered, which I was told in an earlier email to retain it but have explained that I will be returning it back), the following of which are: 1. 277356 – 31.60 2. 272513 – 29.99 3. 277727 – 55.60 4. 260078 – 49.50 5. 276959 – 59.50 6. 277099 – 42.00 7. 275763 – 44.50 8. 278184 – 69.50 9. 275073 – 29.50 10. 277307 – damage item 11. 285055 – wrong item The amount of the above returned items came to a total of USD$411.00 (not including the damaged / wrong item). In the same parcel I’d also put in 4 exchange (official pink-coloured Victoria Secret) forms in which I stated a Singapore delivery address for the receipt of these exchanges and the list of 7 items I wanted to exchange with and for which the total of these 7 items amounted to about USD$409.00, the following of which are: 1. WJ-268-691 (size XS - color 26R) 2. WJ-279-295 (size XS - color 2SU) 3. WJ-264-727 (size XS - color 77R) 4. WJ-282-539 (size 2 - color 092 (length 36")) 5. WJ-285-354 (size XS - color D34) 6. WJ-277-099 (size XS - color Y44) 7. TE-281-444 (size XS - color 63R) When Victoria Secret received the parcel on the 18 February, I received 2 separate emails (as attached) that they were charging USD$17.07 (order # 473571485, including tax and shipping (within the US)) and USD$152.99 (order # 473571483, shipping only) respectively on my credit card, the latter for which is pending credit card authorisation. I was not surprised at the handling of the recent returns as in the past this was what had always happened when I returned items to Victoria Secret - I would never receive the exchange items but would either be given a gift card or a refund to my card. However, what really got me angry was that Victoria Secret had gone ahead and charged USD$17.07, for which USD$1.08 goes to tax, onto one of my earlier credit cards, and it was clearly indicated in the exchange form a Singapore address for delivery! On top of this, this is an exchange and Victoria Secret had charged shipping! Again, and as with the earlier issue, Victoria Secret has gone ahead and treated customer’s financial information like a toy, as and when at their disposal! To make matters worse, Victoria Secret did not even get the # of exchange items correctly and this despite sending out 3 emails all clearly indicating the items that I want for exchange. Instead, what I got from the recent emails is that Victoria Secret was only going to process 4 exchange items! Strangely however, whilst order # 473571485 was originally destined for a US address, order # 473571483 however, was destined for a Singapore address and both incurred shipping charges despite clear indication of this being an exchange, albeit mail exchange! I called up Victoria Secret on the 19 February and spoke to a Ms Brie who had kindly fixed the tax and shipping charges on order # 473571485 and changed the shipping address for this order. I am still unhappy, however, as the returns amount should have more than enough to cover the exchanges without the need to revert to my credit card. Hence, I requested for Ms Brie to look into this but she reasoned that it was not possible as it was an uphill task to match item for item (an explanation I will never be able to comprehend)! Ms Brie had also looked into order # 473571483 and explained to me that since the items were more than 3 months old merchandise certificates will be send out. I reasoned out with her that it did not make sense to me when only 1 returned item was acknowledged for 1 item to be exchanged with (and even that was charged to my credit card) when the rest I had to wait for merchandise certificates! I asked why don’t the rest of the exchanges be processed without the need to print out merchandise certificates, send out to customer, wait for merchandise certificates and then process the exchange, by which time the requested items for the exchange will no longer be in stock! Ms Brie put me on hold for a while and when she returned she explained to me that now she will go ahead and process the exchanges for the remaining 6 items (I had to go over the items for exchange with Ms Brie to get it over across correctly) for order # 473571483 and advised me to destroy the merchandise certificates once I receive them. I thanked her for that initiative and asked her for the new order #, if there was one. She replied indeed there was and gave me the order #, only for me to find out much later that order # 473571483 is still pending credit card authorisation and the new order # she had given me was a replacement for order # 473571485 (which she had done the adjustments to the tax and shipping charges). I am sorely disappointed with how events have once again turned out with additional charges again billed to my credit card unnecessarily. It seems, I have to be very careful with my credit card information from now on when it comes to shopping with Victoria Secret because it seems to me Victoria Secret do not respect customer’s financial data, treating it like a toy as and when it suits them! I also wonder why Victoria Secret put in an exchange section in the returns form when in reality it’s a redundant section! I have now come to the point where returns will never be processed accordingly and after this incident, will never again submit an exchange form, because it is redundant information Victoria Secret customer service reps are not immune to! I would like to request for the transacted amount on my credit card for order # 473571485 to be entirely refunded as I just don’t see why the need to charge my credit card when there was more than enough from the returned items to cover the amount for the exchanges. As for order # 473571485, and since Ms Brie have advised me that she will proceed to apply the merchandise certificates to this order and have it shipped out soonest (and this was explained on the 19 February), then I would like to know whether this will be done as what she has explained or that Victoria Secret is still awaiting authorisation on my credit card (as evident from the status on this order from my online account). If Victoria Secret still insists on authorising the amount for order # 473571483 on my credit card, this will be the last time I will sending in an exchange form and will request for my bank not to entertain this transaction. I have also submitted a complaint to my bank and requested for them not to entertain the transacted amount on my credit card for order # 473571485. They have advised that they will look into this matter and hold the transaction. I look forward to your resolution of this matter and reply soonest. | |
| murial GREAES | 2/10/12 |
| i placed an order with your company victoria secrets,in the months of january,september 2012!2ordrs .1 of the orders was missing a bra,and that was suppose to be replaced asap,because it was a gift,the other order was.1 valor shorts,valor hoodie,valor shirt,vs love jean boot cut ,size 16,i have not receaved my order because thay keep saying im someone else...............................thay refuse to replace the bra,and send out my jeans,i thought this was a reprable company!!!!!!!!!!!!!!!!!!please handle this problem,and also because my coups where used i cant use them again,thease coupns were for 10 off each and a internet discount was applyed bring my total for the jeans to 49.00.murial greaes02/10/12 ps this has bin going on for days i had to wait for the jeans to come in........................this need attention now! | |
| murial GREAES | 2/10/12 |
| now im being giveing the run around!my vs love jeand,that where 69.00 i had got down to 49.50 with 2 10.00off coupons and a dicount from the interet since i was haveing soooo many problems!now sales and customer service say thay dont no what im talking about,ans now i can use the coupons again because thay were used without my permission,thay were used on the jeans,and now there acting like ithay dont no what your talking about...........................................mural greaes.2/10/12.with my 2 coupons it brought the jeans to 49.50.......thease coupons were 10off!each................thankyou,murial greaes | |
| Disgusted | 1/30/12 |
| I have never, in my 40 years, heard of a manager running a retail store so poorly a the one in Decatur, Alabama. This girl has no idea how to run a store and how she got a job as the store manager I will never understand. She tells employees to work for free or quit, she doesn't give them any hours (I mean zero hours) in a full week and then when they try to talk to her about why she didn't give them any hours, she puts them off for weeks at a time, telling them she's "not in business" when she's away from the store and when she is in the store she is too busy. She hides in the office with the door locked and tells the employees that they aren't allowed in the office unless they are on the clock. I can go on and on. She will be the demise of that store. Wait and see. Her regional manager can't be much better to allow this to happen and she can't be ignorant to the fact of how she's treating her employees. Of course, none of the employees are going to say anything because they will lose their jobs. I won't shop there ever again and neither will my family nor friends with the way this "manager" treats her employees. 1-30-12 | |
| Adrienne | 1/11/12 |
| This is the worst company to ever have a credit card with! If you have a return item for payment come back. They will not let you pay online for two months. You have to mail it or go to a store. The store only takes checks or cash. Who in the heck writes checks or carries cash!! They make it impossible to want your payment in this case. Mistakes happen. And when they make it. They take zero action. The people in customer service are a joke. So if you are paperless. You are screwed basically. The quality has gone down hill on the shirts. The stores hire silly teens who do nothing but lurk around all day. I try to be patient. But so over this store. | |
| | 1/10/12 |
| WORST phone customer service EVER. Out of every size and every color for the boyfriend turtleneck that was on sale (the turtleneck was also in ALL of the 8 catalogs I received in one day)...BUT when I called they said they have the SAME turtleneck AND THE SAME F-ing color I wanted from another catalog which they wanted FULL PRICE for...ummm seriously??? They apologized for it making no sense (damn effin right) but still said I had to pay $60.00 instead of $29.99 JUST BECAUSE it came from a different catalog. I am so confused...this makes no sense. I spoke with a manager and she said "sorry...that's the way it goes sometimes..." Are you serious??? All I wanted was the available turtleneck for the discounted AND ADVERTISED price. NOPE. Anyway...I will be filing a lawsuit. Since I am a lawyer...this will be no problem at all. | |
Jessica Fagnant  | 1/7/12 |
| To whom it may concern, My name is Jessica. I am writing a letter of recommendation for a product. My mom had breast cancer a few years ago and we are proud to say she is a survivor. Since her surgeries she has not been able to wear bras with under wires because they are uncomfortable and hurt her scars. Also what if the under wire came out while she was wearing it? It could do some serious damage and cause the need to have more surgery. Now she has to wear bras with no under wire. My mom, sister, and I were at the mall today and saw that Victoria’s Secret was having a huge sale, so we went in. My sister and I both got new bras and then went to help my mom look for one with out any under wire. We found a small, small section of them in a corner and looked for one she would like. There was only plain colors and nothing really pretty or feminine, none of which she liked. There is definitely no lack of bras with under wire but there is when it comes to bras without it. Surviving breast cancer is something to be proud of and not something to feel ashamed of or upset about which is how my mom felt. You make gorgeous bras with under wire and yeah I’m sure they make those girls feel happy but when you have gone through what my mom has you deserve a drop dead gorgeous bra with no under wire. I’m sure that anybody who knows what she has been through or has gone through it themselves would feel this way too. I know that Victoria’s Secret is one of those brands that everybody loves. I know my family does. I also know that if you make a fabulous bra with no under wire in honor of breast cancer survival that it would be a huge hit. I know that there are more people out there in the world that have gone through breast cancer surgery and have the same problem with under wires. I just think that they should get some praise for what they have been through and should feel just as special as or maybe more sp | |
Amy Malobicky  | 1/4/12 |
| I think victoria's Secret should launch a beautiful,frilly blue bra and all proceeds go the the women's rights movement in Egypt in honor of the poor girl protestor beaten,stoomped unconscious and stripped by the military police and had blue bra underneath. Smart marketing move and helping women! | |
| Chrissy | 12/1/11 |
| Hi, I have just started purchasing items from Victoria Secret Direct in the last 5 months and am very disappointed at how the following matters were handled by Victoria Secret Direct this morning. I now have a very bad impression of Victoria Secret Direct as I did not think a company of this size and fame would be so unethical as to deduct money from a customer's credit card as and when it suits them! On the 27 November, I placed a phone exchange for item # 275987 (from order # 460629738) for several other items which amounted to USD$ 354.50. 2 days later, on the 29 November I placed a phone exchange for item # 262529 (from order # 455347685) for several other items which amounted to USD$152.59. On that same 29 November, the amount of USD$152.59 was approved on my credit card. On both of the occasions, I was clearly communicated to and confirmed with over the phone that the amounts of USD$354.50 and USD$152.59 will be deducted on my credit card. No other additional charges to be deducted were communicated to me. In addition, email confirmations were send out for these 2 phone exchanges clearly stating the amounts of USD$152.59 and USD$354.50. The order # for the transactions of USD$152.59 is order # 465240050 and, for USD$354.50, is order # 464904171. On 1 December 2011 (30 November in the US) I was contacted by my bank in the wee hours of the morning asking if I had approved 2 Victoria Secret transactions for the amount of USD$193.04 and USD$418.49. In addition to these 2 transactions, another transaction for the amount of USD$152.59 was put through by Victoria Secret Direct on the 29 November. I was shocked to have been communicated this information as I was only aware of 2 order confirmation emails send by Victoria Secret for 2 very different amounts that is way less than what was put onto my credit card that morning! I immediately contacted Victoria Secret Direct that same 1 December morning asking why the amounts of USD$193.04, USD$418.49 and USD$152.59 was put onto my credit card instead of the initially communicated USD$152.59 and USD$354.50. I was told that shipping charges were added to these 2 initially communicated amounts. I enquired as to why there were shipping charges when the Victoria Secret Direct customer service representatives I spoke to on the 27 November and 29 November confirmed that because it was a phone exchange no shipping charges will be charged for these 2 orders. I was told that since the time the phone exchange was placed, the items to be returned were yet to be received by Victoria Secret Direct and as a result Victoria Secret Direct had no choice but to charge me shipping! The phone exchanges were done on the 27 and 29 November and I returned the items on the 30 November. How can the returned items be received by Victoria Secret Direct from an international customer in less than 3 days! I also further enquired as to the reason for the third transaction of USD$152.59 on the 29 November and was told that that amount will be refunded in 3-5 business days! As I was not communicated to in advance by Victoria Secret Direct for these 2 new amounts of USD$193.04 and USD$418.49, I requested that the orders be cancelled and the 2 amounts be refunded back immediately. I was on the phone dialing in from Singapore for nearly 2 hours and was given 1 excuse after another and put from 1 customer service representative to another who refused to cancel the orders! At one stage, 1 of the customer service representative had the nerve to tell me that I could refuse the shipments once it arrives into Singapore. I told her that since it is not send via registered the shipments will be delivered directly to the customer hence if I had to return the shipments I had to fork out additional money to return both shipments back to the US! After nearly 2 hours of frustration with no fruitful results in sight, I decided to drop an email to Victoria Secret Direct on this matter. I was shocked to have received a response from a customer service representative by the name of Bryan T stating that this matter was as a result of an earlier letter send out. I am at my wit's end as to which letter is he referring to as I have never received any letter from Victoria Secret Direct! It was also further stated in the response that future phone exchanges will no longer qualify for free shipping! I also dropped another email that morning on a damaged item which I had just received last week. I enquired if the replacement item is already on its way as I had earlier called Victoria Secret Direct and explained that this item (item # 267968 from order # 463421975) was damaged. I was told that day over the phone a replacement item will be send out. However, when I checked in on my online account this morning, I was surprised to have noted that the replacement order was removed from my list of orders! I was disappointed to have received a response stating that emails on replacement items will not be entertained! Now I am left with a damaged item which cost me USD$25.00 (a substantial amount in Singapore dollars, when it could be purchased cheaply over in Singapore for that same item). I am very disappointed with how Victoria Secret Direct has handled the above 2 matters. I am especially disturbed at how Victoria Secret Direct can just simply, as and when it suits them, deduct whatever amount from the customer's credit card, without any advance communication to the customer! I would have thought a synonymous company that of Victoria Secret Direct will ensure quality goods are send to customer. Instead, I am disappointed to have received 2 damaged items (for which 1 of them is as stated earlier) and for which Victoria Secret Direct do not seemed concerned to have the damaged item replaced! I would like to have my refunds back for the above unethical transactions of USD$193.04, USD$418.49 and USD$152.59. I want to also have the replacement for the above mentioned damaged item. | |
| Shiree | 11/27/11 |
| My daughter rode the bus to the Water Tower in Chicago to purchase a Pink outfit for a friend at school birthday party the afternoon of 11/26/11. Later that night when she got ready to get dressed to her surprise look whats still attached to her items....YES, the do not steal but ill remove it upon purchasing clamp!!!! It is the holiday season & the day after BLACK FRIDAY & as a customer I have noticed every VS store I've went in had 3 or more employee's standing at the entrance/exit listening for the BEEEEEEEEEEP. Was it that many beeps from thieves that they didnt catch my daughter the paying customer? 1st I blame whoever was on cashier 1391880 on register 3 at 12:58pm on 11/26/11 because she should know to check & remove all sensors before bagging any items purchased. 2nd my daughter missed the party because she was upset. The first thing this morning I call to speak with a manager only to be placed on hold for 16 minutes before hanging up & calling back again to get "ASHLEY" who said she was one of the managers. I explained to her the ordeal, let her know my daughter rode the bus to VS to purchase an outfit that still had a sensor on it when she got home & how will she compensate her for this inconvience? Ashley said she cant give her bus fare back(mind you I never asked for bus fare just stated that she rode the bus there to inform her that the store isnt around the corner from where we live) & she said that since they are a fairly new store that they dont have any appeasement cards. REALLY?!?! BUT, she can come back to have the sensor removed. Oh and of course she not allowed to give me the VS CORPORATE OFFICE #. TALKING ABOUT POOR CUSTOMER SERVICE!!!!! This is not the first item from VS purchased but it will be the last. | |
Southern Il,Sandra  | 11/19/11 |
| I just started buying V.S. Pink clothing aprox 1 yr ago. They fit great and look super bute BUT they do NOT wash well. I only wash them together in cold and on delicate cycle and never dry them. Sme of the colors run together and all the sweats and many of the shirts get fuzz balls on them. Considering these items are very expensive its disapointing. I do have to give 5 stars on the bras though. I bought 6 of them last year and I will never buy a bra again thats NOT V.S. | |
| Meaghan | 10/28/11 |
| I bought a pair of yoga pants about a month ago at Victoria's Secret. I can count on my hand how many times I've worn or washed them for that matter, and as I just went to turn the pants from inside out, half of the leg seams just tore off. Simple as that. Those pants are expensive, it ran me close to 35 to 40 dollars for these things and they don't even last. That's ridiculous. I've always had a pleasant experience with VS but this is too much. I bought VS pants because I thought they would be quality, better than walmart yoga pants. I really didn't have the extra money to buy them either, but I splurged. Of course there's nothing I can do now considering the tags are off and the pants are worn, but they were not over used or abused in the least bit. This is the last time that I will be purchasing from the store. | |
| | 10/19/11 |
| The quality of products has sufficiently gone down I bought four bras and not even a month later they started to rip I used to be able to wear them for at least a year and a half. I don't waste money so I kept them its been six months and only one isn't almost torn in half they are the correct size so it's not my fault needless to say I won't buy from them again since you cannot return after ninety days EVEN if the product is faulty and get any money back you only get store credit. When I called after I first noticed them tearing the manager said they wouldn't return or refund me at all anyway even though they are faulty products. | |
| Vicki | 9/19/11 |
| Please read 2 Peter: 2:10-12 (that's in the Bible). "Bold and arrogant, these men are not afraid to slander celestial beings; yet even angels, although they are stronger and powerful, do not bring slanderous accusations against such beings in the presence of the Lord. But these men blasphene in matters they do not understand. But these men blaspheme in matters they do not understand. They are like brute beasts, creatures of instinct, born only to be caught and destroyed, and like beasts they too will perish." Even though you may not believe these words, please stop using angels in your very nearly pornographic ads. You would never show an Islamic women in a burka revealing herself in such attire or present the ad in an obviously Buddhist setting. Please show the same respect for icons of the Christian faith.. | |
| | 9/9/11 |
| EVERYTHING IS SOOO EXPENSIVE!!! And all of the models make me feel horrible about my self. Think about your image VS. Work it out. You're losing multiple customers over useless stuff. Get back your business and fix it!!! | |
| Tampa Customer | 7/12/11 |
| Yesterday I was at a VS store and was buying many pairs of yoga pants. Well, while at the register I saw that a couple pairs were coming up $9.99, and were regular $34.50. They didn't know that the pants were on sale. Of course I went to grab a couple more pairs but the manager followed me and grabbed stacks of them to bring to the back and she wouldn't let me have another pair. I asked why and she said that "They belong in the stock room." I do not know what their policies are, but this was ridiculous. I wasn't allowed to buy more pants bc they were on sale, and apparently no one else was going to either because they were hiding them. Annoying. As for the other complaints I read on this page about them not having sizes for big girls. Most chain stores do not, so get over it. And it's not that they cater to anorexics, you are just fat. Cut back on your food intake and exercise a little. Quit complaining about stores not catering to the obese. It is disgusting. | |
| Andy Gonzalez | 7/12/11 |
| I recently ordered shoes online from VS and I purchased them a 6.5 thinking the shoes ran big (I am a size 7), I tried them on, and boy was I wrong! They are the tightest things ever, and they have straps making them even tighter! I was thinking of exchanging them but being clueless on their exchange policy I decided to do my research and found lots of terrible comments about how their online exchanges suck, and how they rip you off and make you waste a lot of money for a simple exchange! So now I am scared to exchange my size 6.5 shoes for a size 7. :( I am a cross dresser and I work at a local strip joint near my house. I was planning on wearing my new shoes with this really cute outfit I put together just for those shoes but apparently that won't be happening. :( Please, if you have any feedback or can tell me about your experience, please write me back. Thank You very much! ☺ | |
| sandy | 7/21/11 |
| i forgot to pay my credit card it was due on the 16 of july and i just paid it the 20th which is today.. do u think they are gonna charge me for paying it late?? and how much>? this never happens to me..ugh=( | |
| Muhammad Arshad Khan | 8/5/11 |
| We are a Group based in Pakistan and have an Exposure on the limitless ventures. We like to really know and formulate a Plan to introduce VS in Pakistan. We are interested to take a Franchise for Pakistan for this brand. We would like to contact with your international sales and Distribution department to help us formulate a strategy to kick off this prestigious brand in Pakistan. Pls. advise the details of contacts to arshad.khan@excelgoup.com.pk. Thank you and Regards | |
| Joanne | 6/11/11 |
| I am appalled at the feedback given to what is nothing less than the best lingir'e brand in the world. The people in the retail industry are just that, but it is the bras, the line that are undoubtedly the most creative, the most sexy and diverse range in the world. I am an underwear model from Australia, trying extremely hard to make it as a Victoria Secret model while Im here in NY, to be signed here, and let me just say, that you guys take fore-granted the line you have. Nothing like VS back home. The brand allowed me to go from tomboy to model, sportsbra to bra, from hating puberty and adolescence and the changes that came from that to loving my body, embracing it.. From hating curves/hips/boobs to loving them. Watching the VS show for the first time, Gisele Bundchen's powerful confidence gave me the ability to not only want to try on my first bra, but put the sexiest one on I could find, and love my body.. I love your Secret Victoria!! Email joanne.yjc@live.com.au if you are Monica Mitro, Ed Razek, John Pfeiffer, as I would love to email my photos and become the next angel.. I would happily represent Victoria Secret! The brand is what Roy Raymond would be proud of today.. | |
| shopping junkie | 6/1/11 |
| so like most of the ppl on this page, i had a very very poor customer service incident. i was shopping at the VC in roosevelt mall, queenz a month ago. sorry for the poor typing, using small keypad..ur employees are rude, disgusting and obnoxious. i use to shop at VC ALL THE TIME!! LITERALLY every few weeks. when will i go back? NEVER. get ur act straightened up and get some real workers in there. i spend 50% less at bath n body n their cust service is impecabble. u ppl make me sick. what really nailed in my decision to never go back is everyone elses horrible experience. ur stuff is so expensive n ppl stay loyal to you- for what? to get treated like crap...no thx! | |
| Sherry Walker | 6/5/11 |
| I have also been disappointed by VS I used to buy Bras and underwear there but they no longer carry my size. Fredrick's of Hollywood carries large and small sizes and they are less expensive. | |
| Brandie | 5/29/11 |
| I used to love shopping here until you discontinued my size in stores. I was a 34 DD. Now somehow I am a 34DDD (as measured by an employee at VS) and I went online to find my size and you do not carry it. Why not? | |
| SHOPPER | 5/15/11 |
| OK WELL I HAVE BEEN A VERY VERY LOYAL VS CUSTOMER FOR MANY YEARS. WHEN THE INCREDIBLE BRA CAME OUT I WAS SUPER EXCITED AND WENT TO BUY 3 OF THEM (AT $46 A PIECE!) I TAKE VERY GOOD CARE OF MY BRAS, THEY NEVER HAVE BEEN IN THE WASHER OR DRYER AND I ONLY WASH THEM EVERY OTHER DAY. I PURCHASED THESE 3 BRAS ABOUT A MONTH AGO AND 2 OF THEM ARE COMING APART AT THE CLEAVAGE AREA.....THEY SEEM TO BE GLUED TOGETHER.....WHAT IN THE WORLD IS GOING ON PEOPLE! I DIDNT PAY $46 FOR FABRIC AND GLUE. THE STORE OF COURSE WITH ALL OF ITS "FRIENDLY EMPLOYEES" (THAT ARE WAY TO BUSY CHATTING WITH THERE FRIENDS AND GIRLS BEHIND THE COUNTER TO HELP YOU OR EVEN OFFER TO HELP) WONT TAKE THEM BACK BECAUSE THEY HAVE BEEN WORN. WORD OF ADVICE DO NOT BUY THESE BRAS YOU WILL WASTE YOUR MONEY.....THEY ARE MADE TO BE PRETTY NOT TO LAST!!!!!! I WILL NOT SHOP AT VICTORIA SECRET ANYMORE.....I HAVE CANCELED MY CARD AND WILL NOT BE GOING BACK! | |
| Tammy Hernandez | 4/28/11 |
| The women and young girls that work at the Pueblo Mall store are very rude. They act so snooty - when they are JUST retail store workers, probably making $8.00 an hr. When I complain to the managers she was more unprofessional then the girl that waited on me. There is no reason to treat the customers the way they do. I have been to alot of stores and the worst one is in my home town! Pueblo,CO. | |
| My Daughter's Story - MORIAH | 4/28/11 |
| This is the past two months of VS's great work. My daughter wrote out her $40.00 check and VS charged her bank $401.00 dollars instead (first mistake) last month. Yes, overdrafted her bank account, and created a $35.00 late fee. GUESS WHAT?? VS did the exact same thing this month! VS re-charged her $401.00, overdrafted her bank account again by another $35.00. Here is where the real fun begins...My daughter's Time Warner cable T.V. and computer were shut off as a result, her rent is do May 1st, She has zero dollars in her bank account after her paycheck was deposited, her lunch break today was spent @ the bank attempting to correct VS's ERROR, my mother had to not only drop everything she was doing but utilize her gasoline to transport my daughter from her job to the bank on her non-existent lunchbreak. Please don't let me leave out this is the "SECOND" time they caused this and it may also AFFECT HER CURRENT and or FUTURE CREDIT. My daughter cancelled her credit card tonight as a direct result of all the legal screw ups that this company subjected her to. This would have been documented by her but unfortunately her computer is turned off so I am composing it instaed. Yes, I think I will follow suit and cancel my credit card with VS as well. Good Luck all. Juliette Ryan-Buffalo NY. | |
| LITTLE LUNA, VISALIA CA SUCKS | 5/2/11 |
| I was a customer in the Visalia Mall, in Califorina location. I was in with my wife and a gentlemen Rumaldo was helping us out. When two other guys were making rude gestures and comments about Rumaldo. It was loud enough that I heard. A customer asked Jose a question about a scent, and he rudely said I did'nt help you, I dont know what your talking about. That was loud and rude as well. I would like to know what you would do to these employees that are taking VICTORIA SECRETS name down. I have read alot of reviews on this company, and found that you're company has a problem with this behavior. If an employee decides not to befriend a co-worker but to keep the store a professional place and a welcoming enviroment...instead of dealing with the drama and distress of entering the store and wondering what im going to hear from an employee or if they are going to be rude to me. Im very blunt, im just glad that my wife was with me because I would of stepped in and defended the customer that was asking simple question about a scent of colonge. Please email me right back so I am aware that this situation has been resolved or is being taking over cause I hate to comfront the manager and let her know a piece of my mind about the employees bullying customers and other employees. I will take this matter futher if I have to. Little Luna tisb1qt@aol.com | |
| not happy on a rainy day | 5/2/11 |
| i buy alot there every month well i went in to get my freeumbrella on the first day of the prommotin spend sixydollars and get a vs umbrella free haha what a joke i went to three stores and they all claimed to be out of the umbrellas they were out on the first day excuse my messy typing im on a phone anyways how could they run out so fast give me a break scam | |
| Jessica | 5/4/11 |
| I am absolutely in love with all VS stuff from bras to swim suits and clothing. Everything is just great and I dont mind spending money on anything i purchase cause it is worth my money, however it is unecceptable how a VIP member places an order online and gets stuff already used and stains of lip gloss or make up all over it. After i opened all my stuff and i noticed i called customer service i spoke to a girl and she did nothing but offer an apology and told me oh that must have been one of the trends we get back from the stores that people return back and we cannot re-sell and it might have just slid on your order!! Her suggestion was for me to ship it back to them and they will send me another one but it was going to be backorderd until july 2nd. I told her i didnt want it by the end of the summer so i wend ahead and cancelled that one and kept the rest!! Ive spend almost $200 on that order and i wasnt asking for any discounts or anythig like that but if she could have been more helpful by giving me other item suggestions and/or calling stores to get the same item so i could re-purchase. SHE DID ABSOLUTELY NOTHING and i just think that was unecceptable!! | |
| Rosie | 4/19/11 |
| I was shopping in a Victoria's Secret store in Portland, Oregon, Clackamas Town Center, and a store clerk harassed me by following me everywhere and watching me as if I was going to steal something. I'm sure they get their fair share of theft, but there was no need to follow me like a dog and have the store associate pretend to arrange merchandise, when she had just done so five minutes before. So I played along and made the gluing associate follow me to the back of the store, then the front. She gave me sly looks the entire time, and as I was leaving, it seems that customers aren't the only ones to be treated like criminals, because one of the employees who was leaving had to get her bag checked, which was extremely humiliating to watch. Get your act together VS, and treat people with respect! We don't want to buy our undies from a fancy police station! | |
| Grace Burritt | 4/3/11 |
| At the Carousel Center in Syracuse, New York there is a large Victoria Secret. While there yesterday I handed my 17 year old daughter my VS Credit card, a $10 gift card for my birthday and a coupon for a free pair of undies. It is important to note that she is an AUTHORIZED USER ON MY ACCOUNT. When she brought her items to the checkout area, the cashier immediately screamed at my daughter that she had the wrong underwear for the free promotion. Hannah said "Could you please tell me where they are?". The cashier responded "OVER THERE!" Hannah said "I'm sorry. Where?" "OVER THERE!" When she came back with the correct panties the woman rudely pointed out that my daughter's name was different than the name on the credit card (My name IS different than my husbands) She rudely asked for ID, accused my daughter of taking someone elses card, called a number to see if she was an authorized user, yelled at her that she wasn't and...here's the best part...seized the card and coupons. The woman wouldn't speak to me on the phone when my daughter called me and said into the phone "You can keep talking to me as much as you want I'm not going to listen". And, yes, by that time my daughter had had it with this woman's bullying and searched around for support from other's waiting in line who couldn't believe that this woman was speaking to Hannah this way. I went in today to get my card from the safe. I showed ID, and said "I'm here to pick up my credit card and coupons from the safe" The woman who waited on me took a while to acknowledge me...when she finally established eye contact with me, she took my ID and returned a few minutes later with my card and only 1 coupon. My $10 birthday gift card was gone. I asked her "Were there any more coupons in the safe?" and she said "No". That's it....nothing else was said. I toyed with the idea of speaking to a manager but instinctually knew that this would get me nowhere. The manager at this store needs a tune up in customer service. Bottom line...it starts with the manager. She's responsible for allowing such a poor attitude towards customers and I'm considering closing my account. I regret not knowing this person's name...long hair, pacific islander looking..worked on April 2nd at approximately 7pm. Unbelievable.. | |
| A Grant | 3/15/11 |
| I think Victoria Secret has a Great Collection. However, in your 34th street store the customer service is beyond horrible. I come in the store excited and leave out ANGRY. Most of the customer service people on the floors don't like to speak to you or look you in the eye. I ask questions and they mumble with their heads down. These are actually manners your parents teach you! I don't go into this store very often for this particular reason and will most likely start shopping at Frederik's of Hollywood as I feel this unprofessionalism is a reflection of the Brand. Manhattan is one of the most popular locations and I am confused as to why the customer service is not up to par! | |
| Gail Smith | 3/8/11 |
| The company may have government regulations about undergarment....you never know...I know If I owned VS i would not allow return of undergarment. For the safety of the consumer, who wants to return panties and bra's that been on somebody...that's a lost | |
| | 3/1/11 |
| VS in Bloomingdale, Il..I am once again writing about poor service in this store. Noone ever asks you if you need help. The girls at the front of the store are not wearing name tags, and should i assume they are sales associates, by the yoga pants and pink sweatshirts with the elbows cut open??? The other two were trying to show the guys at the kiosk cell phone stand the new body spray..obviously outside of the store. The girls at the counter had there backs turned and were looking at a magazine, they saw me and looked annoyed until they finally said can i help you. Again rude from beginning till end. This store needs serious mgmt. and customer service skills. | |
| n/a | 2/28/11 |
| The company need to better evaluate ur managers, as they are dating employees. Its very unprofessional and discusting. | |
| valerie | 2/8/11 |
| I received horrible service at the Victoria's Secret store in Carbondale, Il. I went to exchange some bras that I had grabbed the wrong size in and that went just fine. No problems there. I also wanted to return a can of the dry shampoo that I had bought and it never sprayed! I told the store manager this, who was helping me, and she said the can was half empty! Really?! Pretty sure I just told you I had never used it. She refused to exchange it, refund my money, nor give me a store discount. So I told her yet again that I had not used it. Still got no help and she was beginning to get snippy with me! She even tried to give me back the can that wouldn't spray after I just told her it didn't work. So I told her to keep it! That store and most likely all of the Victoria's Secret stores have lost my business! | |
| cheryl_huffman1955@yahoo.com | 1/25/11 |
| The Linda McKibben, Family, and Friends Relay for Life Fund Raiser The American Cancer Society Hello, My name is Cheryl Huffman. I am a member of the Linda McKibben, Family, and Friends Relay for Life team. This year our team has several Fund Raisers planned to collect money for our Relay team. One of those Fund Raisers is a Chinese Auction scheduled for April 2, 2011 at the Vinton County Community Building in McArthur, Ohio 45651. The purpose of my writing this letter to you is, our team is hoping that you would be willing to donate to this Fund Raiser. Examples-gift certificate for a photo. Any donation will be greatly appreciated. We want to make this our greatest Fund Raiser we have ever had. TOGETHER WE WILL FIND A CURE FOR CANCER. If you have any questions about this Fund Raiser, you may contact Linda McKibben at 740-596-4383. Donations may be sent to Linda McKibben P.O.Box 204 Zaleski, Ohio 45698 Thank you in advance for any donation. Cheryl Huffman Relay for Life Team Member. | |
| Kelly | 1/26/11 |
| I have been shopping at victoria's secret for years & when I go I drop some money. Recently though I have been very dissapointed in the store. The employees are EXTREMELY rude. I have been to 2 different stores on 3 seperate occasions in the past week. At the first store I asked for a job application and was told "sorry we are all out of applications right now." That was a lie and I knew it so I put it past me and went to a different store and they had some remaining stuff from the semi-annual sale I bought some make-up, perfume, and a PINK collection bra. Outside of the store they advertise "free PINK dog with ANY PINK purchase" key word the ANY. I have bought clearanced items from VS before and received a PINK dog. When I got to the register the cashier was very slow and was already being rude. She rang me up and I asked her politley "do I get a pink dog with this bra since it is the PINK line" and she looked at me and chuckled sarcastically and said "no you only get those with full priced items dear" she said it so sarcastically the 2 customers behind me started laughing. I was VERY embarrassed. I did'nt even argue with her I just left. Today I went back to the same store to return a lotion and body spray I got for my birthday, I sprayed the body spray once to smell it. I walked up to the register and told the girl my story and put my stuff on the counter and she looked at me and in a very aggressive voice told me "NO NO NO this spray has been used I cant take this back." So I was like okay what about the lotion I didnt use that she scanned it and said "um I can take this back but you're only get like $2.00 for it so there is really no point" I proceeded to ask her why only $2.00 and apparently the specific fragrance was marked down during the semi annual sale. Last time I checked the return policy they are supposed to make their customers happy and I am pretty sure she should have taken that back. The funny thing is right after I went to Bath & Body works and returned about $60 worth of stuff I had gotten as gifts between christmas and my birthday and some of it was even used a little bit and they did'nt ask any questions they took everything back and gave me a store credit and they were very helpful and kind. My past three visits to VS have done it for me & I will not shop on line as their shipping prices are rediculos. VS has lost me as a customer for good & they wont see another penny from me & as for the girls from the second store I went to I will be calling their manager tomorrow and even if they dont care I will make sure they know they lost a loyal customer and I will tell all my friends what a terrible store VS is. | |
| Karen | 1/15/11 |
| Hmmm.... the sweaters have straw on them and smell like sweat, urine and perfume. Where are coming from? Add periodic charges to my account that VS mysteriously cannot and will not acknowledge as fraudulent much less trace the origin. A supervisor? Mayyyybe one will call you back next week... | |
| Jean lyons | 1/3/11 |
| I have two daughters and we've bought many items at VS over the years. On 12/22 one of my daughters bought her sister a sweatshirt for Christmas at Pink for $49.50 at the Square One Mall in Saugus, MA. The only sweatshirt available was on a manequin so the salesgirl removed it and sold it to my daughter without a tag on it. We tried to return the item on 12/29 (poor fit) at the Northshore Mall in Peabody, MA. The manager at the store refused to accept the item because no tag was attached. I tried to explain that this was the way it was sold. She didn't care. She was incredibly loud and rude. She took the receipt, turned it over and slapped it down on the desk, pointed at it and said "this is our policy and we don't have to take it back and we won't". I was so embarrased for myself and my daughter. They clearly took advantage of her when the sold the sweatshirt to her. I will NEVER shop there again and will encourage my daughters to shop elsewhere. I'm not surprised, I've heard this is how they operate. | |
| Shanon Jaramillo | 1/6/11 |
| VS is overrated and needs a new everything. Pink is old already! Do you know how many times I have gone into your stores and pulled on those dumb looking little drawers for a what I see online, in your ads etc and found NOTHING!? I think you should pay me for the car rides! I am officially boycotting your store and I know a about 500 plus women I will get to do the same with a simple email to family and friends. Its not that I hate VS, its just lame already. Quality is down, employees are all my size and I know cant shop there either, but try to sell ME a SECRET CREDIT CARD! ha ha Now that is ballsy! Bottom line is I am so glad I have seen the light. Who needs PINK, trendy, crappy VS bras and sizes that cater to the scrawny and underfed? Not me. I am all set with Fredricks or even mall bras! GOOD BYE Victoria - your secret is out! | |
| UNKNOWN | 12/23/10 |
| This is my story. I was one of the best sale's associates at Victoria's Secret, and after a month was promoted as a "beauty specialist." However, as the holiday came Secret Santa Reward Cards were given out and my mother recieved 2 or 3 of them, and luckily for her one of them was a $100 dollar one. We went to a VS store and she told me that I could get something too, so I did, I got a sweatshirt. Basically, I ended up getting fired because they said I wasn't allowed to use the card, when yet I was with my mother and it was her card...basically VS is WACK and UNFAIR. | |
| Marie C | 12/19/10 |
| I am appalled to find out that employees at VS are patted down and purses are searched each time they leave for break and at the end of their shift. These women are humiliated and violated and I will never step inside a VS store again. My friend/relative was told it was corporate policy, Maybe they should mention that before they hire them. What a disgusting practice for a retail store. | |
| Robyn Edmonds | 12/20/10 |
| Well woo hoo for you Teresa. Wait until they stop carrying your size all of a sudden like they stopped carrying size 40 bras and xl panties maybe a month or more, If you are used to shopping in a store for 10 years it can be a little upsetting to find out that the same bra you bought for years and recently bought maybe 3 months ago is no longer being carried. | |
| Tiffany | 12/3/10 |
| For those complaining about the VS billboard in the Thanksgiving day parade, that billboard was on a VS storefront, if anyone is to blame, its NBC.. I shop at victoria's secret for all my underclothes and wouldn't shop anywhere else. As for VS not carrying your size, you can't expect them to carry EVERYTHING, I understand what your going through with people not carrying your size, I'm the same way, fortunately my uncommon size is ONLY carried at VS. I know there are other stores that specialize in larger sizes, and have great bras. I don't go into those stores complaining they dont have my size, so the same should go for you all. | |
| MeganW. | 12/8/10 |
| I am in love with pretty much everything in your store and website!! everything is aimed at helping women be more comfortable in their own skin, and i absolutely LOVE IT!! Everything is very sexy, and glamorous, and i look forward to seeing what else will be created :) | |
| Alice King | 12/13/10 |
| I had gone to the Miami Lakes, FL store at 10:00 AM and found other ladies (approximatley 8) waiting for the store to open its doors. Apparently some were upset as they would not open the door until the Manager returned. The weather was cool and damp. A couple of the ladies became upset stating this is not the only store in town and left. Another woman also became fed up and left. About 10 minutes later, the Manager shows holding a container with beverage/food. She left the store and had the customers wait so she could get her food? Why did she not do this before coming to the store in the first place? She apologized, but we all ignored her. I don't like to shop this store, as they never seem to open on time and I had told these ladies this upon my arrival. This is the norm for this particular store. I can't believe they have stayed in business at this locale. It just seems no one seems to care anymore. | |
| Cassandra | 11/28/10 |
| i love your sexy adds. Being bold and sexy is a part of every womans life. | |
| Jerri Wright | 11/29/10 |
| I was recently in the Little Rock, Arkansas at Park Plaza Mall Store over the Holidays, I was treated like trash by three girls at the register, I shop in this store every year at this time, getting the free bags after u purchase $60.00, I usually spend 400-500 dollars and I have two girls so I get two bags. I have done this every year for 7 years, and never had a problem. Instead of the girls explaning this before hand that it was changed, to only purchasing 1 bag per person, they embarrassed me and were very very rude. Only to find out, after waiting on a friend to come out, I saw ONE girl come out with TWO bags that I was told u could not do that. I was furious, I asked the girl how did she get TWO bags and she told me "My Home Girl fixed me up". This ruined my whole day of shopping, thinking that this store would not be racially discriminating against me because I wasn't "the home girl" that they knew. I am white and I feel like this was held against me for this, and I did not have their Connection. I would hope that there will be percussions on this kind of treatment to your customers. I am on your mailing list and from now on I will travel 30min out of my way to go to a different Victorias Secret, maybe haven't decided if I would want to spend my hard earning money for treatment like this. | |
| Sheryl Cronin | 11/25/10 |
| Why is there a Victoria Secret billboard in the middle of a Macy's Thanksgiving Day parade? The Macy's Day parade is for families(I great day for capitalism and tradition). Really? Where is their moral compass? | |
| Cari Clark | 11/14/10 |
| I, like Adriana Moacoai above, also had somehow signed up for the paperless statement. I do check my email and did not receive, to my knowledge, any billings. I ended up behind on my bill (for a paltry $40) two months. Once I was contacted by a real person from WFNNB (Victoria's Secret credit card bank) I immediately paid the $40, but I objected to paying the additional $32.50 "late fees" and interest. I had to make 4 phone calls in a 45-minute time period (inputting, over and over again my Social Security number and zip code) to finally talk to an (outsourced) supervisor about taking off the unfair charges. He agreed to remove $20, but as of this date, I still have not seen this credit show up on my account. So, rather than saving $10 on the bra I bought, it cost me that plus $2.50. Be very careful and avoid the paperless billing, especially if you, like me, do not buy from VS every month. | |
| Lisa | 10/12/10 |
| I am so disappointed that your stores do not have sizes for girls my size. I am a 48D and my panty size is a 12. I would love to be able to buy bras and panties at your store but they much rather sell to skinny people and not bother paying attention to bigger girls who want to buy something like that. | |
| Adriana Moacoai | 10/4/10 |
| I am very disapointed with Victoria Secret. I've been a customer for a very long time and i recently switched from paper statements to paperless statements. I completley forgot to pay my card for 30 days. I don't have acces to often to a computer, so by the time i saw that, i was already reported to the Credit Birou Agencies. I paid my card in full right away and then i called the corporate office to have them talk to the agencie and repair my credit. THEY ARE NOT WILLING TO DO THAT!!!! The fact that i've always paid my card in time for so many years (and not minimum payment) does not matter anymore!!! | |
| Charlene Jorich | 9/27/10 |
| I have always been a satified customer of Victoria's Secret until recently. I usually buy the body by Victoria and I have always been pleased. However recently I was diagnosed with breast cancer and during my treatment I was told by the physician I could not wear an underwire bra. My first thought was to try Victoria's Secret for a bra without underwires. There were not many choice for this type of bra in the store however I found one and bought it. I took it home and wore it only a few days because the "stay" on the left side of the bra kept jabbing me. I returned it to the store where I bought it and I was told that they would not accept the bra back for a refund or an exchange because I wore it. Of course I did not have the tags on the bras as how would I wear it and had I not worn it I would not have know there was a defect in the bra. The sales associate agreed that there appeared to be something wrong with the "stay" on that side. I have bought numerous products from Victorias Secrets as I also have 3 grown daughters who like the products. I am very disappointed in a womens store who would not support a breast cancer patient with this type of issue. I would only hope that your stores would be more sensitive to such an issue. It is disturbing that your store would not find it suitable under certain circumstances to exchange or refund money for a defective product. | |
| lynne norris | 5/18/10 |
| Your latest commercials, which have been shown during family viewing hours, border on porn. This is inapproppriate viewing material. If your intent is to sell products to women, I think you need to look at what women really want,which is not the kind of product you're showing. Hope to see you try a different approach. | |
| lisa hardeman optimal fitness | 9/12/10 |
| I am pretty fed up also re the soft porn marketing approach. I am no longer shopping at your stores. Who are you selling to anyway? I like to wear attractive uner garments but I dont need 16 yr olds showing me how to get ready for a sexual encounters. You might as well be Fredricks of Hollywood. | |
| Dale Jettinghoff (Female) | 8/22/10 |
| While visiting one of your stores in Myrtle Beach attempting to purchase items for a wedding shower my daughter stepped on a security tag (that is attached to your clothing usually) that was laying on the floor poking it thru her shoe and punching a hole behind her toes. She had to pull it out and blood was everywhere. Your clerks busy talking had to be asked to bring a towel to wipe up the blood. Did they ask her name or if she needed further assistance---no. Did they ask if she had a recent tetanus shot. Nothing. Offered a chair after she already had pulled the tag out of her foot. Since I was outside the store when this happened and didn't know what was going on I would have brought your clerks on the steps they need to do when an accident happens in their store. Evidentally this is not taught to your clerks on what to do. With the crowds that this store has I am sure this isn't the first time something has happened. You are a big corporation you need to update your employees when something like this happens. Doesn't say alot for your concern of your shoppers. Lets get with the program and do some training. If this would have been a little kid that would have stepped on it instead of an adult I am sure you would have heard some horrible screaming--maybe that would have got their attention. | |
| Denied Return | 7/31/10 |
| I tried to return two bras because they didn't have my size nor color to do an exchange, so I tried to return them the manager was asked to step in she looked and looked over the bras told me they had been worn and the tags were removed she said she would give me a refund on one but not the other. I told her it was the wrong size and they had no replacement to exchange . She still insisted she would not give me a refund on one of them because it was worn and the tag wasn't attached to the bra.It was tried on @ vs & home had to take tag off to ajust straps. According to her it was worn .If it was defective she would grant me a return thats what she told me.So she called security and had the officer tell me to leave that I was refusing to leave.This was at the Citadel Mall in Colorado Springs , Colorado . I had my 11yr old daughter with me also. As far as I'm concerned she should be fired . I went to another VS and was granted my return for the one she refused to accept and I exchange the other because they had it in the color and size I wanted. She was the most unprofessional manager I have ever spoke with .Plus to boot she wanted me to be grateful that she was allowing the other return . I'm a very honest person sometimes too honest but I will never buy anything from that VS again as long as she works their.I was totally humilated by her and my daughter.She made me feel like a criminal when she was the one harassing me and my daughter about a return.The security officer did agree with me that the return policy was extremely unfair because you allow people to try them on.All I wanted is for her to be terminated and to never be allowed to be a manager or work for VS again. | |
| Write A Review For Victoria's Secret Corporate Headquarters Note: This is not to be used to contact Victoria's Secret Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Victoria's Secret. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
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