Victoria's Secret Corporate Office & Headquarters

Looking at the amount of complains here I guess I'm Not alone. 1. Bought a bottle of perfume from the New York store as a gift for my love one and return to my home country to find out that the atomizer was missing.(disappointing and embarrassing) 2. Emailed Jennifer G New York store outle manager who said she would be sending a replacement atomizer. Emailed Tami M. who promised a gift voucher. 3. Failed to send and had to ask my my address thrice over a period of 3 mths. Gift card failed to arrive twice on the dates as stipulated by you. 4. I hold you accountable and responsible. I am bringing this to higher management and if I do not receive a satisfying remedy I am bringing it to consumer protection. 5. Disppointed and regrets and a definite piss off experience ever.

Visited the Eastgate location today in Cincinnati Ohio and was completely disappointed in the horrible customer service by the Manager of the store. I have been a faithful consumer of VS for years and after today, I will not be purchasing from their store again.

I have recently been getting Victoria's Secret advertisements in my mailbox when I never visted your store or website. Lo and behold, the ads are addressed to my maiden name which I haven't used in almost 20 years!!! That means Victoria's Secret bought my name from Facebook (the only place where my maiden name is known)! Sickening!!!

With great regret i will no longer be a customee of your. You product is the best in the business however the interaction between your people setting up the fashion show in NYC athe lexington armory and the military personel housed there in responce to hurricane sandi is beyond a disgrace. We understand you have a prior engagement there and we try and respect your business there however being forced to take a cold shower in mold filled stalls while your employees cotinue to report to our supwriirs that we have used your warm showers, the shower stalls that your employees need to bad to dump buckets in. In responding to this disaster i left my job school and family to come live in 3 rd world conditions, sleeping in a basement on the floor with mice running around us. We are not complaining of our conditions but just expect a common respect, whick your employeea have shown us none. The way your employees have acted towards us these last few days make me ashamed to ever buy from your company again. I only wiah news cameras could record the rudeness.

will you pls bring back all the shampo and hairsprays that you once hade,such as love spell and the other scents.thanks

Worst store ever, there items Ste do expensive but yet the materials are more cheap than forever 21. And the stores are always trashed ! And no one is ever around to help you out.

its cause she was focused on going back to high faosihn thats why her boddy is leaner compared to when she was still in contract as angel with VS. but no matter she still brought class to that show. she still brought it like she used to and i think that her last VS show. i dont think she will beap. coming back for this years show. alas the golden age of VSFS is finally over. all the great supermodels are gone and the only ones left are just crap

I meant to post on this a long time ago, but my computer is in the mogrue so that's been an inconvenience.I really liked this dare a lot and really wanted to do it, but every time I got change it became really difficult to hold on to it. (I'm an exact change kind of person..) so I decided to start hiding my quarters when I got home. So if I had quarters I would put them in a film canister and just collect them in there. I do this at the end of everyday. Hopefully I make it to $10 soon!

love the clothing have never had any problem with ordering over the phone. I have had many items shipped and never had a problem with any of them. If I orderd the wrong it is very easy to exchange. Wish all companys ran this well

Iam a VIP Card holder, I would like to know why I am not receiving the free panties coupons. When I'm in Victoria Secret Store I always see costumers with free coupons. I should be receiving coupons, please put me on the mailing list for free coupons items. Thank You VIP Costumer

I worked for victorias secret just a few weeks ago but due to my pregnancy in the complications I'm having with it I had to leave and I gave them my doctor's note saying I will not be back until after I give birth.they asked right on the spot ask me if I wanted to quit I said no. so in that time I've been asking for my medical leave papers and it's been about 3 weeks now no we get back to me on anything anytime I'm going to the store they blow me off and they don't want to talk to me so what is that leave me now it's been about 3 weeks. are they trying to say I'm fired or what's going to happen I might not have a job after I'm done with this because that's the case then I'm coming back with a lawyer

i just can't find anything about geting victorias phone number

About two months ago I placed an order online with Victorias Secret and I still haven't gotten my items. Not just that, they charged me for it! So now I'm out $150 with nothing to show for it. Also, to the woman on this page who made the comment "Quit complaining about stores not catering to the obese. It's disgusting", no, YOU are disgusting. However, you sound like a 14 year old brat, so all I can do is hope that whoever is in charge of you realizes how awful you treat people and teaches you better. Truly, shame on you. (This coming from a woman that is a size 5, so if you think I'm saying it because I'm fat, I'm not, thank you very much)

EFF you, VSD! Thanks for nothing. Didn't realize that all of us associates were for sale with the building.

They sent me the wrong item so I called and they are covering my return shipping and have sent the correct item express shipping. No complaints minus the initial mistake

The call center in Rio Rancho New Mexico is one of the worst places to work. They allow the Supervisors to use foul language to the Associates, with no reprecussions. I had won a couple of prizes for some dumb drawing and my Supervisor asked me to give her one, how pathetic is that. Out of fear they will make your job a living hell I had to give my gift to her, which I was taxed for! They have no regard for their associates. I will never shop or recommend any of my friends and family to shop with them. They send used merchandise and I will continue to let everyone know and to spread the word about what hoorible work ethics this company has. You are expected to give perverts a warning and people who scream and cuss at you because they dont get what they want before you can release a call. They create greedy, selfish, clients who just want free items and will make your job miserable.

I only gave a employer rating of 1 star to Victoria's Secret because there is not an option for anything lower. This company is a division of The Limited Brands. All divisions of The Limited Brands preach and claim to practice a type of honor code called "Living Our Values", however upper management (District Managers and above) are not held to this standard. I am convinced that they use this slogan of "Living Our Values" as a cover for all the despicable ways they abuse their employees from Store Managers and below. Victoria's Secret is a horrid company to work for. Complaints against upper management reported by Store Managers and below are ignored, in fact the HR department does so little to support employees that complain about upper management that they actually contribute to the escalation of an already hostile situation. The head of the HR department travels to stores educating employees about work ethics, but when directly contacted about a District Manager's unethical treatment of Store Managers and support Managers, she ignored the complaints. I left the company in the summer of 2011 because the work environment had become so hostile and unbearable, due to the District Managers outrageously abusive and unethical behavior, that it caused me to become physically ill whenever I would work. I had to take an Emergency Family Medical Leave Of Absence 6 months before I left the company because my was in critical ICU, she is a diabetic and got a cut on her foot that became infected. She went to the hospital and within a hour of being admitted she had heart failure and kidney failure. He lungs were filled with fluid and the infection from the cut on her foot had gotten into her bloodstream. She was in critical ICU for 8 weeks and on kidney dialysis for 4 weeks straight. During the time I was on leave my District Manager text me several times asking questions about things that we had already discussed before I went on leave. She would talk to me as if I was a terrible person for not being at my store, like my mother's illness should be secondary to Victoria's Secret. She was completely unsupportive and careless. I came back to work for 2 months and then my mom ended up having to have her right foot amputated. I left the company shortly after.

Disappointment with recent returns and exchanges I am writing in to express my disappointment with the recent returns to VS for which I requested for an exchange via the VS exchange form (found at the back of the shipping invoice I received with my earlier orders). On the 7 February, I send an email to Victoria Secret informing them of the list of items I returned. I also indicated a list of exchanges that I would very much like to exchange these returns with. I got a reply from a Katie B (email attached), assuring me that upon receipt of the returns, the requested items for exchange will be processed accordingly. On 9 February, I handed in a parcel to the Singapore Post which contained a total of 11 items (of which 2 were damage / wrong item delivered, which I was told in an earlier email to retain it but have explained that I will be returning it back), the following of which are: 1. 277356 – 31.60 2. 272513 – 29.99 3. 277727 – 55.60 4. 260078 – 49.50 5. 276959 – 59.50 6. 277099 – 42.00 7. 275763 – 44.50 8. 278184 – 69.50 9. 275073 – 29.50 10. 277307 – damage item 11. 285055 – wrong item The amount of the above returned items came to a total of USD$411.00 (not including the damaged / wrong item). In the same parcel I’d also put in 4 exchange (official pink-coloured Victoria Secret) forms in which I stated a Singapore delivery address for the receipt of these exchanges and the list of 7 items I wanted to exchange with and for which the total of these 7 items amounted to about USD$409.00, the following of which are: 1. WJ-268-691 (size XS - color 26R) 2. WJ-279-295 (size XS - color 2SU) 3. WJ-264-727 (size XS - color 77R) 4. WJ-282-539 (size 2 - color 092 (length 36")) 5. WJ-285-354 (size XS - color D34) 6. WJ-277-099 (size XS - color Y44) 7. TE-281-444 (size XS - color 63R) When Victoria Secret received the parcel on the 18 February, I received 2 separate emails (as attached) that they were charging USD$17.07 (order # 473571485, including tax and shipping (within the US)) and USD$152.99 (order # 473571483, shipping only) respectively on my credit card, the latter for which is pending credit card authorisation. I was not surprised at the handling of the recent returns as in the past this was what had always happened when I returned items to Victoria Secret - I would never receive the exchange items but would either be given a gift card or a refund to my card. However, what really got me angry was that Victoria Secret had gone ahead and charged USD$17.07, for which USD$1.08 goes to tax, onto one of my earlier credit cards, and it was clearly indicated in the exchange form a Singapore address for delivery! On top of this, this is an exchange and Victoria Secret had charged shipping! Again, and as with the earlier issue, Victoria Secret has gone ahead and treated customer’s financial information like a toy, as and when at their disposal! To make matters worse, Victoria Secret did not even get the # of exchange items correctly and this despite sending out 3 emails all clearly indicating the items that I want for exchange. Instead, what I got from the recent emails is that Victoria Secret was only going to process 4 exchange items! Strangely however, whilst order # 473571485 was originally destined for a US address, order # 473571483 however, was destined for a Singapore address and both incurred shipping charges despite clear indication of this being an exchange, albeit mail exchange! I called up Victoria Secret on the 19 February and spoke to a Ms Brie who had kindly fixed the tax and shipping charges on order # 473571485 and changed the shipping address for this order. I am still unhappy, however, as the returns amount should have more than enough to cover the exchanges without the need to revert to my credit card. Hence, I requested for Ms Brie to look into this but she reasoned that it was not possible as it was an uphill task to match item for item (an explanation I will never be able to comprehend)! Ms Brie had also looked into order # 473571483 and explained to me that since the items were more than 3 months old merchandise certificates will be send out. I reasoned out with her that it did not make sense to me when only 1 returned item was acknowledged for 1 item to be exchanged with (and even that was charged to my credit card) when the rest I had to wait for merchandise certificates! I asked why don’t the rest of the exchanges be processed without the need to print out merchandise certificates, send out to customer, wait for merchandise certificates and then process the exchange, by which time the requested items for the exchange will no longer be in stock! Ms Brie put me on hold for a while and when she returned she explained to me that now she will go ahead and process the exchanges for the remaining 6 items (I had to go over the items for exchange with Ms Brie to get it over across correctly) for order # 473571483 and advised me to destroy the merchandise certificates once I receive them. I thanked her for that initiative and asked her for the new order #, if there was one. She replied indeed there was and gave me the order #, only for me to find out much later that order # 473571483 is still pending credit card authorisation and the new order # she had given me was a replacement for order # 473571485 (which she had done the adjustments to the tax and shipping charges). I am sorely disappointed with how events have once again turned out with additional charges again billed to my credit card unnecessarily. It seems, I have to be very careful with my credit card information from now on when it comes to shopping with Victoria Secret because it seems to me Victoria Secret do not respect customer’s financial data, treating it like a toy as and when it suits them! I also wonder why Victoria Secret put in an exchange section in the returns form when in reality it’s a redundant section! I have now come to the point where returns will never be processed accordingly and after this incident, will never again submit an exchange form, because it is redundant information Victoria Secret customer service reps are not immune to! I would like to request for the transacted amount on my credit card for order # 473571485 to be entirely refunded as I just don’t see why the need to charge my credit card when there was more than enough from the returned items to cover the amount for the exchanges. As for order # 473571485, and since Ms Brie have advised me that she will proceed to apply the merchandise certificates to this order and have it shipped out soonest (and this was explained on the 19 February), then I would like to know whether this will be done as what she has explained or that Victoria Secret is still awaiting authorisation on my credit card (as evident from the status on this order from my online account). If Victoria Secret still insists on authorising the amount for order # 473571483 on my credit card, this will be the last time I will sending in an exchange form and will request for my bank not to entertain this transaction. I have also submitted a complaint to my bank and requested for them not to entertain the transacted amount on my credit card for order # 473571485. They have advised that they will look into this matter and hold the transaction. I look forward to your resolution of this matter and reply soonest.

now im being giveing the run around!my vs love jeand,that where 69.00 i had got down to 49.50 with 2 10.00off coupons and a dicount from the interet since i was haveing soooo many problems!now sales and customer service say thay dont no what im talking about,ans now i can use the coupons again because thay were used without my permission,thay were used on the jeans,and now there acting like ithay dont no what your talking about...........................................mural greaes.2/10/12.with my 2 coupons it brought the jeans to 49.50.......thease coupons were 10off!each................thankyou,murial greaes

i placed an order with your company victoria secrets,in the months of january,september 2012!2ordrs .1 of the orders was missing a bra,and that was suppose to be replaced asap,because it was a gift,the other order was.1 valor shorts,valor hoodie,valor shirt,vs love jean boot cut ,size 16,i have not receaved my order because thay keep saying im someone else...............................thay refuse to replace the bra,and send out my jeans,i thought this was a reprable company!!!!!!!!!!!!!!!!!!please handle this problem,and also because my coups where used i cant use them again,thease coupns were for 10 off each and a internet discount was applyed bring my total for the jeans to 49.00.murial greaes02/10/12 ps this has bin going on for days i had to wait for the jeans to come in........................this need attention now!