United Airlines Corporate Office & Headquarters

I went on line trying to purchas an airline ticket. I was given seats and I entered all my personnal inforamtion including credit card. When I went to purchase the ticket, I received an error. I then called the number on the screen. After 2 hours I have no flights. The supervisor said the return flight was now sold out and the price was $900 more than the web price and I would have to return a day later. Thank you United, you have ruined my a vacation and my husbands international competition.

United Airline Company is one of the largest company that has customer services nailed in the bottom of a well. we will never fly again with United even if we have to delay the trip for later. Customer services is very bad, lost baggage, sent to wrong plan, sent to wrong gates. food is as you eat cannibals food full with cory, customer service in India that most Americans does not understand, hardly any water to drink in the airplane . Ultimately, I think no one should ever fly or support United Airlines.

Bad airlines. Would not even change a reservation due to a bereavement. How can an airline still stay in business....bet Southwest would change it for me. Airlines need to have a heart and not a deep pocket of GREED. I realize times are tough, but I believe we are all in the same boat. Last flight for me!

Second time in a row the plane has mechanical issue. They have run down equipment and very poor customer service. They will not offer any apology or compensation for lost time. Fly southwest never had a bad flight and great customer service.

I booked a round trip ticket, however due to an emergency, I couldn't take the first flight to my destination and had to book another flight, with the intention of using the return flight. Since I didn't occupy the seat for the flight out, they cancelled my return ticket and want to charge me $200 to reinstate it!! I already paid for the ticket, and after discussing the situation with someone in Manilla, I got nowhere! I will NEVER book with United again and will put this on every social network site i can find. The horror stories heard about their customer service are true.

worst airline i ever delt with. would like a complimentry round trip ticket domestic as compensation in near future.

During my attempt to make a reservation today the customer service agent had limited knowledge regarding options for buying a ticket for a 1K passenger and using miles for the second ticket. Agent had to verify information and I had the privilege of listening to the entire customer service department/agents conversations...including those conversations with other customers. With the volume of business that United does on a daily....yearly basis...I would expect a more professional policy.

Imagine my amazement when I read that United (a) shows movies to kids rhat are rated for adults; (b) treats you ike a terrorist if you object; (c) is so jealous of its insistence upon corrupting children that it is willing to inconvenience an entire plane-load of people just to show that it can. If these are the "friendly skies of United," I'd hate to see their hostile skies. Ah, yes! that's right! I don't have to!

Both Oliver Dickins & myself were booked on flight UA1192 leaving Hartford at 07:11am on March 6th. Imagine my shock when the night before I went online to print boarding passes, etc. only to find that the flight didn't exist! After a very long time I was able to connect with a human only for him to tell me that because of poor weather the flight was cancelled. And what about your customers, do you not tell them? No, not at all .. because of this we were booked on a flight the following day ... this is DREADFUL .. you need to understand about customer service. Why were we not called to tell us about this? The weather wasn't bad .. Flights weren't delayed & your service is poor!

On 3/31/13 my husband and I flew from San Diego to Houston. We were to connect for flight 4199 to Columbus, Ohio. We boarded our United flight and were told to disembark due to weather. We were in terminal B -84H at door #2. We get the weather delay. Once the weather passed all other doors started boarding and updating flights. Not from our door. Delayed times kept being posted and at one point Columbus disappeared from the information board. When questioning the gate agent she was rude and gave no information about when or if our flight would leave. I decided to go to 1 of 2 customer service agents at the bottom of the escalator in terminal B. Not to draw this out, the agent was rude, demeaning and seemed to enjoy frustrating a passenger. A man from the Columbus flight then came up trying to get information from the second woman and was mocked, and treated so badly. When he walked away his agent helped the only other person in line. She obviously told him a very biased account of the incident which did not involve him. The agent had no regard for my privacy rights or safety. The man while leaving the agent, got in my face and yelled at me. My agent then asked if I wanted her to call someone to find out flight status. Really? She then said it wasn't mechanical issues, it was a swap. She told me to go back to the gate agent who is updating. NOT! I left crying because of being so frustrated. I was not loud or disrespectful. I wish I had recorded the incident because then United would be forced to face the possibility that some employees are rude or worse yet dishonest. I have tried to contact United multiple times with no response. Talked to India a lot. Five minutes after my conversation with the agent our flight was called to board. Could it be the fact that I requested a supervisor to talk to? Save their butts! Walking to the plane we found overhead bags that had been on the same plane sitting in an isolated hall just sitting there. When we arrived in Columbus we were waiting for our bags only to be told they arrived on an earlier flight. They were just sitting there. So much for leaving bags unattended. A 17 year old girl traveling alone burst into tears upon seeing her parents in Columbus." I couldn't find out what was happening." No wonder United is the lowest rated airline. Abuse your customers, feel protected by your deceit and attitude, never be held accountable because it's impossible to talk with a true supervisor, and feel empowered because you can manipulate and lie. Cover your own behinds. Nice! More should report issues and try not to fly United. There were multiple safety concerns and I can not make them known.

On 3/31/13 my husband and I flew from San Diego to Houston. We were to connect for flight 4199 to Columbus, Ohio. We boarded our United flight and were told to disembark due to weather. We were in terminal B -84H at door #2. We get the weather delay. Once the weather passed all other doors started boarding and updating flights. Not from our door. Delayed times kept being posted and at one point Columbus disappeared from the information board. When questioning the gate agent she was rude and gave no information about when or if our flight would leave. I decided to go to 1 of 2 customer service agents at the bottom of the escalator in terminal B. Not to draw this out, the agent was rude, demeaning and seemed to enjoy frustrating a passenger. A man from the Columbus flight then came up trying to get information from the second woman and was mocked, and treated so badly. When he walked away his agent helped the only other person in line. She obviously told him a very biased account of the incident which did not involve him. The agent had no regard for my privacy rights or safety. The man while leaving the agent, got in my face and yelled at me. My agent then asked if I wanted her to call someone to find out flight status. Really? She then said it wasn't mechanical issues, it was a swap. She told me to go back to the gate agent who is updating. NOT! I left crying because of being so frustrated. I was not loud or disrespectful. I wish I had recorded the incident because then United would be forced to face the possibility that some employees are rude or worse yet dishonest. I have tried to contact United multiple times with no response. Talked to India a lot. Five minutes after my conversation with the agent our flight was called to board. Could it be the fact that I requested a supervisor to talk to? Save their butts! Walking to the plane we found overhead bags that had been on the same plane sitting in an isolated hall just sitting there. When we arrived in Columbus we were waiting for our bags only to be told they arrived on an earlier flight. They were just sitting there. So much for leaving bags unattended. A 17 year old girl traveling alone burst into tears upon seeing her parents in Columbus." I couldn't find out what was happening." No wonder United is the lowest rated airline. Abuse your customers, feel protected by your deceit and attitude, never be held accountable because it's impossible to talk with a true supervisor, and feel empowered because you can manipulate and lie. Cover your own behinds. Nice! More should report issues and try not to fly United. There were multiple safety concerns and I can not make them known.

After reading about the fiasco concerning the in-flight movie on the Baltimore-Denver flight which was diverted to Chicago to remove a family of four I wonder if United's pilots are just naturally arrogant goons or are they trained that way. In either case I wont be traveling on United in the near (or distant) future.

I can't believe that I called united tonight to cancel a flight which I bought which is still 5 days away and I am being told that my ticket is both non refundable and non transferable! I have paid and now being told to accept that the $468 which I paid not even 2 weeks ago has just gone to their bottom line!!! I will never again recommend or purchase a united flight even if it is the cheapest after this totally unfair experience! Maybe some one reading this can partner with the CEO & other Execs and remind them that airlines thrive off return business not stealing cancellation fees and upsetting the consumers!!!

I booked 2 tickets to Los Angeles and paid extra money for Economy Plus.A week before flight day I have decided to check my seats on Website and couldn't find them.I tried to get a new one but computer asked additional money again. Finally I spent more than one our with customer service and received a new seats.Should I check United Website every day to avoid problems? Terrible organization.

Don't even try to get a breavement refund on your United ticket. I think they have deliberately made it as difficult as possible so that anyone experiencing grief will simlply "give up!" Shame on you, United!

My husband and I traveled First Class like with always do and its always wonderful except our last trip both ways we had the miss fortune to have a the worse flight attendant in the world..she was rude, she drank alcohol on the flight and she told us they were out of cocktails..also no hot towel and she said Its UNITED NOW..this how it is!! Shame on United to have such an unprofessial flight attendant!!

I would rate this airline as the bottom of the pack and a flat zero if it was permitted. Continental was a great little carrier - United are pure thieves in my opinion and are arrogant beyond belief. The only way to bring them to the gutters is everyone to take alternative airlines. Just like Pan-am who thought they were to big to fail, United can fail and will fail with total support. Please consider flying another company. I booked 4 flights on airmiles and then they passed my account information to the carrier who took us who then clobbered the money out of our account illegally.United are refusing to pay any money back. I am considering taking legal action, have requested numerous times for the recorded messages to be sent to me, which they have failed to do, as I believe they have brokenthe Data protection act, pasing my personal account and banking information to a third party. BECAREFUL

I recently flew to Colorado with my family on a ski trip and family vacation and when we flew back to Columbus, OH they did not handle my $1000 stroller with the care that they should have and broke the stroller to where it could not be used. I understand that it might get tore up a little but by no means should a stroller that is gate checked be physically damaged and broken to where it can't be used. It was my kids favorite stroller and their answer was you should have gone to walmart and bought a cheap one to fly it happens all the time and that is why we aren't liable. I said where and when was I told you weren't liable and the response was on the little tag they put on your stroller. They don't read it to you they simply just stick it on. They don't care!!! I know with golf clubs atleast they do tell you they aren't liable when you bag check them and I am good with that but not with a stroller that is gate checked, it should not have be damaged beyond repair. Then it gets worse I have emailed and called multiple times and I have not received one call or email back about replacing my stroller, our country is in a sad state of affairs.

I have unfortunately tried to fly United a.k.a. Useless Airlines myself and two of my children to see their dying grandfather. I was delayed 3 1/2 hours because they couldn't find a crew. My son missed his flight to Denver because of their lateness and now my daughter is stranded in Denver because of their lateness despite there being another flight to our home in Casper. United = Useless Airlines.

i called the customer service number and was told that there wa no way to get ahold of a company reprasentative that could assitst me in the issues that i was having with baggage.. as a traveling customer going to work in tennessee i need to travel with tools... i currently have no extra money and am unable to pay for extra baggage, i am wondering what led to this american company reducing american citizens to traveling one way across the country with only a single backpack without having to spend extra money in order to bring a bag large enough to bring belongings and tools. as well as the nonsense of this very blog being un affiliated with the airline im trying to contact when the post said customer service for united airlines... i realize that corporations are trying to completely rip us off and i will be filing a lawsuite to amend thes issues..