Ulta Corporate Office & Headquarters

So sick of your policy on coupons on your excluded products . I spend over 60$ and can never use these coupons .99% of the products in their are excluded that I use .I'M taking my business else where .I'm also a hairdresser and send people their all time .No More!

in your weekly sale paper you had an ad that said 8pk Lever 2000 soap 2 for 3 dollars. will the ad was a miss print it should of said 2pk Lever 2000 soap 2 for 3 dollar. I saw the mistake and went back and ask for the 8pk your manager said that the store had no 8pk. in the store and that I'm out of luck. I believe that he had all the 8pk. removed from the shelves and put in the back, this is not fair, he should of given me my 8pk and than remove them. would the company had fold and closed because he give me one??? this is why people stop shopping at store who hire manager,who do not think about customer service and the value of that customer. the mistake was minor but now it major in my mind. I will think twin before I enter your store:( the manage is Tom at 130th and Ashland. Have a nice day

I was in the new store in East Peoria 2 weeks ago and was asked if I needed help. At that point I didn't. I kept looking around and a few moments later was approached by another associate. She was very friendly and asked us if we're finding what we needed. I told her my daughter was getting married and needed some help with some makeup because I know nothing about it. She told us her name was Jackie and invited us to sit down. Lets just say when all was said and done, my daughter looked amazing and loved everything! We walked away with spending a lot more than I was going to but was worth it by far! Jackie was very knowledgeable and made it fun for us during this pre wedding chaos. I can't wait to get all the pictures and bring them in to show her. Even though I don't know a lot about makeup I will continue to shop here and bring my friends. Thanks Jackie!!

Wow. I really wish I had read these BEFORE getting my hair colored at ULTA in Brandon, FL. I really thought my colorist understood what I was asking for when we started...but 3 and 1/2 hours, and $150 dollars later, I was disappointed. My hair is literally the exact opposite of what I was looking for. My dark brown hair now has streaks of coppery orange and bleached-out blond. I really liked my colorist, but am so disappointed in the service I received. Am I wasting my time to ask for my money back? Probably.

I love the Ulta in Maple Grove, Minnesota. The employees have been extremely helpful each time I visit the store. They are not only professional but also friendly! I love the new rewards program, it allows you to basically receive free money over time just for shopping, I highly recommend it! The only thing I would criticize would be the coupons... Most of them don't work on prestige cosmetics and you have to be paying close attention to the fine print to recognize this. But overall, my experiences at Ulta have always been positive!

I had contacted L'Oreal/Lancôme about a blush that I haven't been able to locate,so they e-mailed me back to tell me that the item that I was looking for ,could still be found at Ulta,today I went to Ulta and the item has not been available for a long time,so you might want to tell them not to lead the customers astray,the item is FEEL NATURALE light softening Blush in a compact#286,when they make changes,they never let the buyer know,shame on them.

Carly at the Fargo, ND salon destroyed my hair. My hair had no color in it at all...all I asked for were color and highlights. What I got was orange drab hair. My daughters wedding is this Friday and now I had to make two new appointments with Hair Success to correct this mess. One for correction the second for styling for the wedding day. Thank God I was able to get in at the last minute to fix this disaster. Carly should be stocking shelves not working with peoples hair. The treatment I received was unconscionable. This young woman should be fired. She made one blunder after another to cover what she had done to my hair. Like I can't see a botched hair coloring. How can a stylist mess up coloring virgin hair???

I have been an Ulta customer since 2000 and since then, Ulta has changed its Rewards Program so many times, its almost like changing your underwear. Clearly, Ulta has become like so many companies. They promise you all sorts of neat benefits to get you to spend in their store and then before you know it, there really isn't any benefit at all. I understand that a business needs to make money and that they don't want to be taken advantage of by bad customers. However, this nonsense of let's treat every customer as if they were bad and take their privileges away is ridiculous. Their so-called Rewards Program isn't really a benefit at all and I hope that Ulta customers take their business elsewhere and then Ulta can go out of business.

I went to the Ulta salon for a haircut. The person who cut my hair was a master stylist, she had no idea what she was doing. I kept on telling her what I wanted but left the store very upset. I did not give a tip. Have called the store numerous times to explain to the manager but no one will call me back. Go elsewhere for a cut !!!

I was in your Ulta store located in the Town and Country Shopping center in Housston, Texas today on my lunch hour. The girl that checked me out was extremely young and rude. I have never had a clerk treat me so rudely. The two women behind me in line even noticed and commented. Everytime I have been in that store the clerks are extremely slow. I am usually on my lunch hour. The last time I shopped there I had to wait at least 10 - 15 minutes to get checked out and no one ever called additional help.

My daughter went to the Ulta in Silver Spring, MD for a "layered around the face" haircut. $60.00+ dollars later she came home looking like she had never had an appointment. First she had to wait 25 minutes (even with appointment) and then her stylist did nothing but complain about how tired he was and that he still had two more clients. She said his attitude and complaining were so obnoxious She is polite and well-mannered and should have demanded on the spot that he actually do the cut she asked for. I wish I had been there to back her up. I like Ulta but will probably go back to Sephora for cosmetics, etc.

A little disappointed it seems like evrytime i go into Ulta I can never use the coupon. I received a email from Ulta saying to come in and get a free hair spray. Went in purchased $30.00 dollars worth (coupon from Sundays paper would not apply to any of it) and when I gave her my email print off coupon she told me they were the only store that did not receive the hair spray. Once again they just get you in the store, and then change the rules. Think I will be using Target from now on. Sorry Ulta, have been disappointed one too many times in Holland Michigan....I guess if I have to say one good thing it would be the the employees are very helpful and nice.

The worst service ever I wish I could give them negative stars. I was in the Boise Id store last week and the salon manager looked like she had a rough night, she just reakked of alcohol and her service was terrible. She was pushing product on me that I didn't need after I told her what I needed. Just very rude I filed a complaint at corporate we will see if they do anything about it, she needs fired!

I use to work for this company before I had found out all the negatives reviews. I had to learn it the hard way. It's sad to see this company has so many bad reviews. It's obvious the corperate don't give a damn. I'm surprise this company is still standing. They don't care about their employees or customers. They just care about making that money.

Order it online at sophora or travel to the store cause ulta is terrible customer service in bluffton,sc. I wouldnt spend a dime there after the way I was treated. It was unprofessional the staff was judging us and I could here them. I left discusted with management to be apart of this. I have spend alot of money products at ulta however I will order from sephora for now on.

I went this past week to get a perm. I had hair half way down my back and wanted to keep some length. Yes I have dyed my hair and you would think they would ask if its from a box. I never got asked on the phone when scheduling or when I went in for the perm. All that was asked was how long it had been since I did my hair. I get the perm and you can tell if fried my hair. I mean was ruined. So my stylist kept saying I can't even see my lines to cut you hair I should have known then to ask for some one else. Age decided she could not get the comb through my hair and literally held my hair up and just chopped awAy. I went from hair that was probably 12 inches long to 4 inches in some spots. I left there in tears and the manager on duty was as rude as they come was no help at all and tried to make me pay for the whole service. I will never go back or shop there again and that was my favorite make up store also.

some of he most RUDE workers!, an unhelpful, i will never go into their stores again, and will never recommend anyone to the salon. VERY UNHAPPY I wish i could give them Negative stars but the computer wont allow it!

I suggested my Mom go to Ulta for her hairspray. She has been using Redken hairspray for close to 30 years. The cans that she grabbed had nozzels that keep pugging up. This has never been a problem for her before, so she took the cans back to the store. The store manager said she had to wash the nozzels off EVERYDAY before use. Other staff told her they were having problems with the recent shipments. NOHING was done by the manager. Extremely poor customer service.

I always enjoy visiting our local store in Henderson, Nevada. They say hello to you when you first walk in, ask you if help is needed. Since I have been going to that store for a very long time, I've gotten to know most of the employees. The only complaint I have is that I usually have to shop elsewhere to get the colors I want as they run out of stock on alot of items and don't restock enough times. Since we are west coast, our manners may be different than those from the east. Rude seems to be the way of life the further east one travels.

Ordered hot tools product was supposed to get fragrance sampler. Guess what? No fragrance sampler and wrong product.