1135 Arbor Dr Romeoville, IL 60446
(630)226-0020
Reviews For Ulta Corporate Office
liz a  | 5/7/12 |
| I recently was thinking of applying for a position at the Ulta store in Manchester, CT. I started the online application process and to my dismay, it was as long and as scrutinous as one would fill out for the U.S. Government. The personal information and the "interview" questions were outrageous and quite frankly patronizing. I am well over 18 years old and have been in the beauty industry for over 27 years. Asking about gossiping at work, do I work hard or would rather take my time when performing a task, and the list went on, for 10+ pages! It is insulting to think these were pre-screening questions. What happened to the days when you could walk into an establishment, look someone in the eye and have a real conversation about your abilities and then judge me? Maybe its time for the HR dept. to re-evaluate their demeaning application process. After that process, this is definitely not a company I would want to be affiliated with; either as an employee or a consumer. | |
joan  | 5/8/12 |
| Please bring back the ulta minerals eye shadows. I got so many compliments on it and I told everyone where to get them. This was the best eye shadow I have seen for years. Please bring it back!!! I have now had to go to another store to find another eye shadow and it does not compare to Ulta minerals. | |
| LeAna | 5/8/12 |
| I visited the salon where I lived in Ga. to ask if they took walk-ins. I was told "yes they do, but I would have to pay $10.00 more for a haircut because only "master cutters" were in that day. I was told to come back around 1:00 for the appointment. I told my daughter that I felt better about making the appointment, because a "master cutter" was someone probably more experienced and knew what she was doing. WRONG!!! I took a picture in to show the "master cutter" how I wanted my hair cut. Needless to say that by the time she was done...it looked NOTHING like I wanted. I mentioned several times about how it was being cut, but was told not to worry it would look like the picture when done. The manager asked me how I liked it and I almost broke into tears. The original cutter was busy with another client so she had another hairdresser try to curl it with a curling iron, which didn't look too much better. I left and did not cause a scene, but believe me I will NEVER use their salon services again. I should have asked for my money back...all $45.00 of it for my "master haircut"!!! | |
| sallt teschon | 5/15/12 |
| Your brand new store in Ramsey NJ on Monday, May 14, 2012 at 2:00pm had one trained person on a register of 5 registers. Lovely store not ready for prime time, yet. Frustrating waits in line. Only 1 person trained to work the registers in the store a worker told me. 8 of us waited on line while she took returns and answered the phone. Good thing she didn't need a bathroom or lunch break. And as far as the worker, how DOES that work? What are you thinking? Not ready for us, for sure. No manager in sight just girls in black who couldn't answer questions and didn't look for the manager; I guess not trained well. | |
| N Johnson | 4/24/12 |
| The store management in Augusta ME leaves a lot to be desired. They are rude to their workers in front of customers and feel the need to belittle their workers. One of the ''management'' even felt the need to argue with me over Too Faced and Urban Decay and was actually too stupid to understand what I was even saying! I believe her name is Stephanie and at most has a high school education and it shows. The girls that she feels the need to make feel inferior have the same amount of education as she has and she wants to feel so much better, when in reality, these high school kids have it all over her. Headquarters really needs to send ''moles'' in there to see just how poorly this place is managed. Another example........I went in to Prestige to ask some questions about a product, however the sales clerk was sitting on the floor doing her nails, when finished she then went mirror to mirror applying makeup, then sat down again on floor and took off polish and then reapplied a different color polish. NEVER once asked if she could help me. I was there over 30 mins waiting for someone to inquire if I could use some help.Again, Miss lack of management skills, Stephanie, never approached her to do her job or at least try to look like she was working. I already heard another manager drop the f bomb because she was counting something and the phone rang. Honestly, don't these idiots realize that we see and hear what they say and do. I will never go back after seeing the treatmentof co workers and the lack of intelligence in the so called management. I will say that I did see a girl named Katie working and she was quite pleasant and helpful, so Augusta does have one good employee in management that I did get to observe.Headquarters...............do yourself a favor and clean house of some of these people. There are too many people looking for a job and would be glad to do their work and at least act like a professional. I will either order online from Sephora or if I want to continue with Ulta, I will use it when in S Portland. I'm actually afraid that if I observe the behavior I did last time that I will call the manager out, see how she likes it. She is useless to your store, you deserve better.Oh,and the talking about customers when they leave the store leaves a lot to be desired....... also, again the stupidity of the management that you have right now, very very sad.Do they actually think that we other customers don't hear what they are saying??? I have actually shopped in this store at least ten times and there was always some negative impression made, so I will go where the employees are professional.I'm sad to say that I lasted this long, but I really liked the conveinence, that doesn't even matter anymore. | |
| Christina Komeshian | 4/9/12 |
| This store has the worst service, they are incompetent and when they inconvenience a customer they blame the customer and do nothing to rectify their mistakes. I will NEVER shop there again. I have only placed a few online orders with them and each time it's been a hassle and something has gone wrong on their end. This last time they screwed up my address so my local post office returned my package to them. I called Ulta immediately (as the package was still in transit to them) to ask them to re-ship the package and they refused. I had spent a lot of time shopping for the items I chose. The customer service rep said she would transfer me to the Corporate Office but instead I was transferred to a recording and had to navigate through their phone system only to speak with a rude Operator who transferred me to someone's voicemail that I am sure will never contact me because this company does not care! Their physical stores are staffed with unprofessional, inexperienced people as well. I hope they go out of business. Please everyone shop at Sephora, Beauty.com and Beautybar.com and don't support lousy companies like Ulta. Judging from all the negative reviews, I am not alone. | |
| | 3/28/12 |
| I went into the Ulta store in Mesa, AZ 1614 Signal Butte Rd. About a month ago I went into this store and the time I was in that store, I was follwed and felt like crap like I was someone who would steal something. I was very upset with this and I left. Today, 3/28/12 I went into this same store I went in to buy some shampoo and condition that I brought a month ago, it was not there, but from that point on when I was looking around I was followed and I was done with this treatment at this store, I went to the store manager who is named Marian she said she would talk to her staff.......oh really? I said I'm going to the corp office and I'm complaining about this. Really Ulta???? Is this really how you treat the customers? | |
| Jeannie S. | 1/26/12 |
| I recently shopped at the Ulta location in Commack NY. Everyone working at the time was on point, from the makeup girls to the cashiers at checkout. I had the help of one of the managers there. She was a new manager, but was a great help to me in finding the right hair products for smoothing my hair. I love everything she suggested. She was so sincere with the help and genuinely wanted to help me find the right products for my hair, as her hair is long and smooth. She was great and will go far in the company along with the floor staff and cashier who were very plesant too. I also use my 20% off coupon on majority of my items and am very pleased with my shopping experience. I will recommend Ulta to everyone I know to be theyre choice in a womans beauty needs of all kinds. Excellent staff, great product knowledge, variety , and a clean organized store! | |
| Bunny | 1/4/12 |
| Does anyone in Mechanicsburg, PA Ulta Salon customer base know what happened to Heather the hairstylist? She was very talented, with it and knowledgeable....and is no longer there. Not able to get any information as to her whereabouts, which is not surprising but unfortunate because good haircutters are as scarce as hens teeth. Please let me know if you know where she's currently working | |
| Fed up customer | 12/30/11 |
| I tried to purchase a gift card for a Christmas present and everytime I went to the store there was a line to the door. It didn't matter what day or what time, (weeks before Christmas)it was always the same. I do not have the time to wait for hours in line. After attempting to get it in person multiple times, I asked the counter clerk when was a good time to come so that I wouldn't have to sacrifice hours and hours. She said 7:00 am in the morning at opening, or 11:00 p.m. at closing. Please, it wasn't like Rob Pattinson was there. I ended up ordering the card online which was a huge mistake. It was a little card that never came. I tried to track it, but surprise there was no tracking number. Customer service said that there was no way to tell where it was and that it would probably be there in two weeks. (Well after the Holidays) Anyway, I asked to cancel the order and of course was denied. I wanted to get a refund and was told it was non-refundable. I am so disgusted with Ulta and their customer service. They don't give a crap about their customers! This was such a waste of my time and effort; I should have just gone to Sephora. They even give free samples! Ulta has no interest in keeping me as a customer, so goodbye Ulta, and hello Sephora. | |
| Cyndi | 12/22/11 |
| I went to the Arlington, TX store on Dec 22 at 11:30 AM and there were 2 cashiers and a minimum of 40 people in line that formed all the way to the back of the store and that is not an exaggeration. That is a conservative estimate. I only saw one make up artist who was busy and couldn't help anyone and a hairdresser who was also providing a service. People were setting their stuff down and walking out!!! Poorly run and understaffed. I drove 15 minutes to a private salon to get my stuff and still saved time. It would have been a 45 minute wait at least in that line. | |
| Kira | 12/21/11 |
| Mechanicsburg PA store could use some intensive customer service training. The tacky little tarts known as cashiers are snarky and snippy toward every customer that walks through the door. Their arrogant rudeness toward customers is disturbing. Will be boycotting this store for a year. Gladly will be taking my money elsewhere. | |
| Felicia | 12/17/11 |
| I AM A SPECIALIST FOR A WELL KNOW LINE.I HAVE BEEN LENDING SUPPORT AT THE STONCREST LOCATION IN CHARLOTTE NC FOR MORE THAN A YEAR. I HAVE NEVER HAD A PROBLEM WITH THE PRESTIGE NOR THE STORE MANAGER.THEY WERE VERY NICE AND SUPPORTIVE OF ME.NOW THEY ARE NO LONGER THERE.NOW THERE IS A NEW PRESTIGE MANAGER AND A NEW STORE MANGER.THEY ARE TWO OF THE MOST RUDEST PEOPLE I HAVE EVER MET IN CUSTOMER SERVICE.THE ULTA CREW AND VENDORS COMPLAIN ABOUT NOT WANTING TO BE THERE.IT IS TERRIBLE THAT ANYONE HAS TO WORK IN THAT TYPE OF ENVIROMENT. I AM TIRED OF FEELING LIKE I AM WALKING ON EGGSSHELLS AND HAVE BEEN TOLD THAT BY OTHERS TOO.THERE IS A LOT OF TENSION IN THAT STORE AND I THINK CUSTOMERS FEEL THAT. THERE IS NEVER ENOUGH HELP FOR CUSTOMER SO THE VENDORS AND I HELP OUT.THE PEOPLE THERE ARE VERY SWEET. ITS TO BAD THAT THEY HAVE TO WORK UNDER THOSE TWO. | |
| Julie | 12/19/11 |
| I am sick and tired of the attitudes of most of the employees that work the registers at the Geneva, IL store. One would assume that someone is forcing them to work there and every minute is sheer torture for them. God forbid you need to make a return there. You might as well get ready to offer up your wrists for the handcuffs because they make you feel like a criminal if you would like to return something without a receipt. All I wanted was to return a Clinique product that I had a reaction to. I didn't want my money back and purchased an additional 35 bucks in product, but Ms. Store Manager, Heather, was less than pleased and very rude. Hey Ulta, Sephora is less than a couple of miles away, and they can have my money from now on. They fall over you in that store trying to make you happy. Goodbye Ulta! | |
| arianna | 12/20/11 |
| I LOOOOOOOOOOOVE ULTA their like best they have purfume that smells so good. they even have JUSTIN BIEBER perfume AAAAAAAAAAAAAAAAAAAAAA !!!!!!! THEY HAVE like any thing you need, such as,crimpers, curleners, I think they have loshen,,,,,, WAIT THEY DO thats why I looove them so mutch.Well I guess thats it. So hope u ulta peeps read this and buy the way I'm 11. | |
| me | 12/15/11 |
| Well i worked for this company we do put customer service first i feel so sad just because of one thing you could fix you blow up into this messages. The company is just starting out and it will get there yes they hire young people may seem rude but if you had to deal with crazy people wanting free makeup you will watch for what you do. Yes the sales ad are a lil confusing but if you learn to read it says what is good for and what is not. they can color match a foundation same as any other beauty store i gone too only half the face otherwise is a make up application. some girls will do full make up why not that we love too if we are free and enjoy different skin tones,doesnt mean anytime you want to buy new makeup we will do it or if you are going out theres a fee for full makeup you can ask about eyes blushes ask to show how to apply but not a full face is silly to expect that and dont say macys does it i worked there too and does girls even sephora wont they are extra rude. we encourage people to try things more them we can count but if its seal why would you open it they have testers you are not special use the same testers. you ruin new makeup some one could had bought that i saw allot and that's why we are out of stock yes is popular and people want it . And to the lady with the nail polish its nasty to try nail colors on.get tape or a piece of paper fungus could be spread and other stuff is a health reason theres also a salon.Same for all paris hilton wanna be with your dog is make up same as food it goes on your face some people are very sensitive stop been nasty. The return policy is very well explained why cant people understand is in the old store i worked 60 days with your receipt all free gifts(only free if you keep the item duh there nothing free in life and if you exchange for same brand you keep it dont expect another) oh and obviously 80% of the product you cant expect to return and empty bottle and if you got a substitute use it waiting for your item get a full refund or come with a receipt and get a refund with no product because you threw it out it didnt work. What if you are past the 60days as the other lady well you can get a merchandise credit with your receipt no with out it you can call customer service and they can email it we are happy to exchange or give the credit. Oh and i love people when it says ultra ulta exclusive on something it doesnt mean 4years later after heavy use and not caring for and item you can return it means you bought a special edition item only at ulta and that policy of 60days only still applies there a warranty still in the package for you to send and cover depending on the item a year or up to 3. Salon wise i really wont excuse them they do double book people add on services they get picky they estimate a time. does late customers please if you see you are getting close to eight ask how much longer if you are truly unhappy please say it and ask for it to be fix there's a manager maybe they cant answer yes tomorrow certain time but they will help you. I saw a couple customers with issues either too high expectations didn't bother asking if the price still applied due to their level im very aware of different level stylist that's why when you see an offer you ask. When they call you to confirm please assure is your stylist not just assume people quit or leave they find better jobs or move not much a manager can do. Yes policy wise you cant give where they went is personal we dont know who you are or she left because you threaten her | |
| MJM | 12/11/11 |
| Ulta is a pain in my ass with all their unsolicited emails. Every single day I receive an email advertising their crap. I have never shopped their and absolutely will not now, even if they were the last store on earth. Somehow they got my email address and have ignored my multiple "unsubscribe requests for the last 8 weeks. I would encourage EVERYONE to not shop at this store until they cease their aggressive and unsolicited marketing campaign. Calls to their corporate office have gone on deaf ears as well. So now, I am looking into legal action to initiate against them. Its now a matter of principle and I will win one way or another.... If you have received unsolicited emails from this company I would encourage you to call their corporate office and register a complaint. Eventually they have to listen. | |
| Beth | 11/24/11 |
| Every time I go in the Hammond, Louisiana Ulta, I f feel as if I am intruding on the associates who work there. Unlike Sephora, they do not encourage you to try products. In fact the makeup stations are missing mirrors and are in terrible repair for the most part. Recently, my grandchildren and I were there and one of them tried some nail polish which was in a display and a clerk came running over yelling at them that "this polish costs $30!" We are used to Sephora where you can try on items and the unopened new product is obvious. Other times, it seems as if the store help is very put upon by my presence. Also, I got one of the magazine scam subscriptions which I DID NOT sign anything to get nor did I verbally agree to take. Ulta had to give them my credit card number. Now, I am cancelling all my dealings with Ulta, including my crappy rewards card, and never going there again. | |
| ilia matos-giovannelli | 11/18/11 |
| i love and enjoy going to ulta in Middletown NY THIS IS MY DISNEY. Too me and my two girls. ALisha is my hair dresser when she is done with me i swear i look like Halle Berry. i love and ejoy the fragrance the atmosphere the girls are awesome friendly actually the know us already. and they entertain us. like i said before this is our Disney. i had a huge Masquearde party. and the girls did our makeup and hair we look like we belong at the Grammy Awards the conpliments we had we felt like a princess our makeup and hair looked too perfect. My conpliments our to the girls who did our makeup and hair. but Alisha is OUTSTANDING. actually yesterday we went Christmas shopping there and free gifts. Good Job to the girls in Middletown. i have as special request if you will look at my records i misplaced my reward im at level 10 i beleive is there anyway you can e-mail my rewards i have an appt. Sunday 11-20-2011 with Alisha and the reward points will help me. also i can finish shopping there, my e-mail is imatos@ormc.org. Thank you i rate the girls 10 star THE BEST". Thank you, Ilia Matos-Giovannelli | |
Faye Coronado  | 11/16/11 |
| I placed an order with this company on the web. When the total came thru which I caught 5 min after I hit submit. The had charge my order which was 30.47 + 33.90 for shipping and handling and I had only order 3 items. I called them within 10 minutes and they said they could not change the order or catch it before it went out I paid with Paypal and also called them. I have been sending e-mails and phoning them since 11-2-2011 and it is now 11-16-2011 and they will not respond to any e-mails. I finally got a supervisor (I bet it was) she said that paypal is the one that tack on the 33.90 which of coarse I don't believe. suppose to have had my money in 2-3 days not here yet. Guess the next step is write th President and CEo Of the Company but the girl I spoke with does not even know his name. I will never order from this company again and will tell everyone I know not to. Very Un Happy | |
| Rhonda | 11/10/11 |
| I made an appointment for a haircut with Judy, the Ulta Salon Manager. When I checked in at the desk the lady told me she was going to cut my hair. I asked what happened to Judy. I was told that she had a regular client call and needed to get in ASAP. So I was bumped for a regular client and no one bothered to call me. I was angry and felt I was treated unfairly. What really made me mad is Judy is the manager ans she should know better than to treat clients badly. There is no way I will ever use Ulta again. I don't care how good their specials are. The poor customer service is causing the lack of clients, that's probably the reason they run so many specials. On top of it all I drove 35 miles for the appointment in bad weather. | |
| Disgusted Customer | 11/5/11 |
| I was recently in the Tradition Ulta in Florida. So this is a horrible story, I am getting a foundation match by a lovely young lady, which by the way may I say the only time I have EVER had any kind of customer service what so ever in this store. All is going great I'm excited as it will be my wedding in a few days. So the manager walks by and in a nasty tone said " How are we doing over here" I know her she is horrible but determined to not let her ruin my fun day with my sister. I say great I have a whole basket full of great things. She leaves then returns in about 3 minutes and pulls another manager aside and said go over there and put a stop to that make up application or we will charge her 30 dollars for a make over . I hear it all and mortified I start to get up the other manager insists I sit and finish I say no.Then the poor nervous make up artist spills black shadow down my white sweater, she looks like she wants to cry because of the Nazi manager. So I ditch my basket and go to make a point and wait in Nazi managers line and demand to pay the 30$ for not a make over but I'm to pissed I still am determined to pay for the "MAKEOVER" that was only a foundation application. She refuses to let me pay I insist determined to win. She then calls me a liar and says she never said that. All the other employees were mortified. So one gives me the district managers personal cell. And I tell Nazi manager I am calling her DM and she tells me she is the DM another lie. And I show her the # and tell her read a book on customer service. Never shop at Ulta they are horrid witches !!!!! I have all my receipts and will be returning everything I bought there that I can get my money back on. No.store credit as I will never step foot in another Ulta again. | |
| | 10/27/11 |
| Not sure why I am writing this review since it seems no one from Ulta reads them or responds. But I got an email on Sunday Oct 23rd that said Ultra Chi Red Pro Hair Dryer (or Red 1" Ceramic Flat Iron) were on sale $79.96 with coupon. I have been wanting a Chi Dryer for a while just didn't want to cough up $150 for it! I drive to store and pick up hair dryer and take it to the counter, give them the coupon (which says 20% off) It rings up $120 with the coupon. I show them the email that says $79.96. She reads the first sentence (about the Flat Iron) and says very rudely "that is for the Flat Iron, NOT the dryer" I said "keep reading" then she goes "oh... let me get the manager" so I wait, and then the manager comes, scans it all and says I must have gotten the wrong dryer (it had a picture in email and I matched it to the picture) so she went and got all the Chi Hair dryers and tried them all. Then she said there was nothing she could do, that I could come back when Regional Manager was there and Maybe she could match the price (TO THEIR OWN EMAIL!). I asked when Regional Mgr would be there, she said "I don't know" Horrbile service. I wrote email to corporate 5 days ago and never got a response. I can understand if they made a mistake with the email but at least send out another one saying they made a mistake? Crazy! | |
| km | 10/18/11 |
| Bloomingdale, Ill store..worst stock ever..always out of sale items. Worst mgmt. customer service. One lady bought all bed head hair spray for breast cancer..no limit enforced by mgmt..was my 3rd time trying to get it. Left!! Employees were stocking, talking complaining, and cussing about mgmt. and cusomers so we could hear, very unprofessional...very uncomfortaable..uninviting store. | |
| Jennifer | 8/8/11 |
| Went to Ulta in Aurora, CO Purchased 3 items. Sales person at register was talking to the other sales person and rang up one item 3 times. A purchase that should have been $80 came out to $150. I pointed it out to her and she started to talk very loudly saying "I had to pay for the make up, it is not free." I walked out of the store and scanned the receipt. My husband got out of the car because he could see I was upset. We went back in and the manager snatched the bag out of my hand, refunded the money, NO sorry maam. By then I was very angry so I said very louldly "Is Ulta in the habit of triple charging for items and then humilitating their customers?" | |
| fred | 8/11/11 |
| I WENT TO THE STORE IN AVON CT AS I WAS WALKING INTO THE STORE, I NOTICED A BLOND HAIRED HEAVY SET WOMAN WITH SCABS UP AND DOWN HER ARMS SMOKING WHAT APPEARED TO BE A CIGARET. THIS WOMAN HAD AN ULTA NAME BADGE ON CHRISTINE, I ASKED THE STORE HOURS AND SHE TOLD ME SHE WAS ON HER BREAK DONT BOTHER ME. I WENT TO COMPLAIN TO THE MANAGER MUCH TO MY SURPRISE SHE IS THE STORE MANGER, IS THAT ANY WAY TO TALK TO A CUSTOMER-THIS WAS MY FIRST TIME GOING TO THIS STORE. I WILL NEVER GO TO ANOTHER ULTA STORE EVER AGAIN. | |
| B | 9/1/11 |
| I am upset by the very poor attitude at Ulta in West Bloomfieold,MI. I was told 2 days in a row they would have the nail polish color coming in that I wanted. I gave the man I talked to the second day I returned to Ulta my phone number to call me. He said yesterday it would be in today after 3 pm. I got to the store at 2:30 (the second day in a row) and was told they are not getting the polish color as it was a part of a collection from spring. I asked them why he had not called me to tell me they couldn't get this when I was coming for the second day in a row being told the same thing the previous day by someone else at Ulta. They were very dismissive and didn't seem to care that all they had to do was phone me with my phone number I gave him and tell me not to come in as they still or are not getting this polish color. I will no longer shop at Ulta. Their customer service when you have a problem is very poor. Very disappointing. They are eager to sell but very, very poor if you have any problem. | |
| suzanne jacobs | 9/7/11 |
| This store is at the River mall in Rancho Mirage, CA. They fradulently used the credit card I used for a purchase and applied it to a magazine subscription of In Style. The sales clerk shoved one at me claiming it was free, I asked her twice is it free, even the two months worth to be mailed, and she said yes. Sure enough I was billed $24.95 for a year of In style, c.c. number obtained from Ulta. Ulta mgr. claims she can do nothing about it and also did not have anything to show me that she continually claimed I signed accepting the subscription. Beware, don't take anything for "free" from Ulta, pay in cash only, but better yet GO TO SEPHORA INSTEAD!!!!! | |
| Michele | 7/5/11 |
| I went to the Ulta in Pembroke Pines, FL for salon services. I had missed an appointment, and the stylist doing my hair told me to come in the next day, that he would fit me in. I was having a root touch up and highlights with foils done. He was doing someone else's hair when I arrived, so I waited for a bit. He finally got to me and put the color on my roots. An HOUR and a HALF later, he took the color off. I asked him if that wasn't too long for the color to be on my hair and he assured me that the color stopped working after a certain amount of time. It was on so long because he was working on other people. Then, he put foils on my hair. My hair was a brownish color and I told him I wanted blonde (yellowish) highlights. I sat for an HOUR with bleach on my hair while he again worked on someone else. He never checked on my hair once during that hour!!!! When he finally took the foils out, I could see in the mirror that they were quite white. He said he was going to put a toner on and that I would have beautiful blonde highlights, exactly what I wanted, afterwards. Well, he put the toner on, and while it was on, asked me to pay because the store was closing. It was now 9:00 in the evening. I arrived there at 5:45!!!! I paid my bill which was $112 (this was the price after the advertised discount of 25% for highlights). When I asked about this discount, which was being advertised on a HUGE sign in the store, I was told that it only applied to certain stylists. Are you kidding me??!! I got the discount and left a tip. He then rinsed my hair of the toner, and thought I would leave with wet hair. I had him dry the front to see what it looked like, and to my disappointment, and after sitting with BLEACH on my hair for an HOUR, my hair looked no lighter than when I walked in!!! When he asked me if I saw the blonde, I told him not really, it looks the same. He assured me that if I washed it a few times it would be the blonde I wanted. Well, it's a week later and my hair is no lighter, but it is pretty dry and severely broken and damaged!!! I'm very disappointed with what he did!! I tried to call the salon today and was put on hold twice for over 10 minutes!! I WILL NOT be going back to ULTA and I would not refer them to anyone! If you want good color, save some money and go to the Hair Cuttery. I've never had them leave me with color on my hair for such a ridiculous amount of time, and they've never damaged my hair. Also, their products are pretty overpriced. | |
| Laura | 7/7/11 |
| Last evening my friend and I visited the Ulta store off Division Street in Gresham, Oregon. The employee (a woman who was a little older, short hair that was curly on top, wore a white shirt and black trousers) came up to us at closing time and told us to put our stuff down or go purchase them. We apologized for not realizing it was closing time and immediately headed to the cashier to purchase our items. As we passed by she made snarky, rude comments about us. On the way to the front, my friend mentioned to me that she had wanted to purchase a curling iron. Employee #2 overheard my friend and, since there was a line in front of us, offered to go grab the iron. The same rude employee then told Employee #2 "you will NOT get if for her, i already told her (my friend) to purchase her items and leave". At that moment we chose not to purchase ANY items. We walked out of the store at 9:02pm as other customers were still being checked out. I cannot believe how rude and verbally abusive that employee was. Because of her I will not shop at ULTA and will tell all of my associates not to go there as well. Instead, I purchased my items at a competitor store later that night. Unbelievable! | |
| Amy | 8/5/11 |
| I am writing to say how disappointed I am with the restructing of the Ulta points program. Recently the points were restructured so now I get even less for my money and the rewards for spending tremendous amounts of money in your store are shabby to say the least. We used to have nice rewards for spending our money in your store bur now that Ulta has restucturd the program we get less for our money and the new choices are horrible. If Ulta does not go back to their old rewards system I will be forced to shop at Sephora again where I like my reward items. | |
| J | 7/29/11 |
| I am thinking about accepting a managerial position with Ulta. I have worked for other Global companies & have learned a lot. I have read the complaints on this website & I think a lot of their dilemmas could have been avoided if Ulta employees would have remembered that the client/consumer comes first! It is important for ANYONE in a service industry to remember that without the consumer NO business would not exist or be successful! | |
| Hannah | 7/30/11 |
| WORST CUSTOMER SERVICE. I purchased a couple items part in $13 cash and the rest in credit. As I was leaving the register, I noticed on my receipt that it said that I only paid $9. I went back to the same cashier, and told her what happened. She snapped at me loudly in front of the whole store and gave me an attitude. Another employee came over to help me and gave me the $4 difference. As I was leaving the store, she came running after me asking for the money back because the register was $10 short. Obviously, the cashiers haven't been counting their money right because even with my $4, they're still $6 short. Never shopping there again. | |
| Lupe A | 8/1/11 |
| I am letting you know that i shop at the Abilene Texas store #409 and was so exteemly glad to see Pam Lollar working in your store.The other managers you had working there were rude and unhelpful.I am abig fan of your PUR MINERALS products and every time my daughter and i gon in there they never knew what they had on hand or when they were getting a shipment.AND WHEN they had a promo with a free gift with purchuse they always said they did not have the free gift.. Hello are the counter girls taking all the free gifts??? So that would leave me no choice but to go to Dillards to buy my Pur Minerals. Now that You have hired Miss PAM LOLLAR my daughters and I will continue to shop there. Please do everthing to keep her , she is awsome with the public. | |
mary  | 6/29/11 |
| Most ulta cllerks remind me of catty high school girls, love how they ignore some customers while falling allv over others. They definitely judge by appearance go to sephora, they're fab!! | |
DMG  | 6/11/11 |
| I find it very interesting that all of these "reviews" are almost identical in their content. If you're going to barrage a company with a negative letter-writing campaign, you might want to be a little more original with your thoughts and criticisms. Also, in response to the anonymous person that claimed to have worked at corporate, you might want to a) learn how to spell and b) learn the English language before you compose a thought. Hardly any of it made sense and it was as if you were using your internet's whatever-to-English translator. When I first started reading these posts, I thought, "Wow, Ulta must be really horrible". Then as I read on and realized the frequency of these posts and the similarities among them, I became skeptical. | |
| Maddi Gould | 6/18/11 |
| I am so fed up with Ulta that I've removed them from my bookmarks and blocked their 'promotions' which incidentally they are ALWAYS out of. I swore I would never walk into an Ulta store again after seeing a manager watch lines snake around the edge of a store and never once offering to jump in an help at the registers, even after being asked by customers to do so. This was at the Belmar/Lakewood location. So I finally decided to try again online after receiving this great promotion offer this morning for a beauty bag. First off, I could not get to a point where I could choose my free samples and pay. I tried on two different computers and 2 different operating systems. I called customer service and after holding for 5 minutes, a man came on a told me I needed to clear my cache. When I told him I had already done so, he said hold on and then promptly hung up. I called AGAIN and this time a woman answered. First she informed me that the 10 free samples were gone. I had received the offer in the morning and I ordered the very same morning. She told me we were in different time zones so the gift was sold out. I mentioned that it was unfair that if we were in different time zones we never got the offer and she blew me off! Then when she tried to log on to my account (after I spelled my name 3 times) she said I didn't have an account. Then she said 'oh, I added an e to your first name...sorry'. She got to the point where she was able to put in my payment information and put in the card number wrong TWICE despite me very carefully giving it to her. When she tried a third time she informed me that they were using a new system and she was shut out because there was a new fraud protection. She said she would be able to place the order next week!!! I told her NEVERMIND, I got on the Sephora and ordered the same items, got another great promotion, and paid. It took me all of 3 minutes. I am totally DONE WITH ULTA!!!!! I'll be sure to tell all my friends. | |
| Carole | 5/24/11 |
| I MUST PLACE THIS REVIEW ALL IN CAPS TO STRESS TO ANYONE READING...PLEASE BEWARE OF ULTA...POOR POOR CUSTOMER SERVICE IS AN "UNDERSTATEMENT"...HOW IN THE WORLD DO YOU SELECT YOUR MANAGEMENT STAFF?? I WAS TOLD TODAY THAT THE GENERAL MANAGER OF THE STORE IN MYRTLE BEACH, SOUTH CAROLINA DID NOT EVEN KNOW ANYTHING ABOUT HAIR..NOTHING...THEY ARE YOUNG, RUDE, POOR CUSTOMER SERVICE, CONDISENDING WITH A VERY BAD ATTITUDE....I WAS QUOTED $75.00 FOR A BROCCATO KERATIN SMOOTHING TREATMENT THAT WAS TO LAST AROUND 6 WEEKS..THEN THE STYLIST WHO WAS A NICE GIRL DID THE 6 MONTH ON ME...FROM $75.00 TO $195.00...I WAS FLABBERGASTED AND THOUGHT "WELL YOU LIVE AND LEARN"..PAID MY BILL, GAVE THE SYLIST A NICE TIP AND FOLLOWED ALL HER DIRECTIONS...WOKE UP AND WASHED MY HAIR TWO DAYS LATER AND IT IS FRIZZY...A MESS..HORRIBLE....CALLED MONDAY TO TALK WITH MANAGER...GOT THE RUN AROUND AND FRUSTRATED BEYOND BELIEF....THESE TWITS DO NOT KNOW HOW TO TREAT CUSTOMERS.....PLEASE BEWARE....I AM NOT A COMPLAINER AT ALL..BUT I JUST GET SO FRUSTRATED AND SAD WHEN THE MANAGER TOLD ME SHE MAY NOT BE ABLE TO RECTIFY SINCE I DIDN'T ASK FOR A MANAGER RIGHT ON THE SPOT???WHAT??? MY HAIR WAS STRAIGHT..NOW IT ISN'T...I WAS SUPPOSE TO FORESEE THIS???HUH????HELP HELP HELP...I WILL BE CALLING CORPORATE AS WELL WITH THIS COMPLAINT....THANK YOU. | |
| Angry Husband | 6/1/11 |
| Sending this on behalf of my wife. Went to the PA, location on McKnight Road. She simply went for some highlights and the "stylist" Missy did a unwanted and unexplained procedure to her hair. Which burned her hair and has since been breaking off, at the request of the salon manager Nikki she returned to try to the her hair deep conditioned ( which didn't help ). She did go online and send a e-mail to date has not been answered, and my feeling will never be answered. In my opion Ulta is just another cookie cutter company that is here to blow smoke up the back sides of consumers with staff that isn't skilled in the chosen trade. I have been on hold now for 45 minutes and counting. I guess nobody works at ulta. My wife now tells me there launching a new hair lightening treatment, My goodness I hope any women reading this really reconsider using this company, they really are bad and have no clue as to style hair. For anyone in the Pittsburgh area please go to the South Side and use UZORI salon, the ladies are freindly and they know what there doing, also the answer there phone and you get to talk to a real person. I understand that ladies hair is there identity so if you value it DON'T GO TO ULTA. | |
| L. | 6/3/11 |
| I have been going to the Ulta Store in Hurst Texas for years now. About a year ago I met a super young Lady named Rachel who was a stylist there. She helped me find a great shampoo.She was so knowledgeable i decided to become a client of hers. I was so impressed with her talent i became a regular. I called up to the store on thursday june 2nd to request an appointment with her and they said she was no longer there. I asked where i could find her and a snarky women named Ruth said they couldnt tell me that. When i asked why she said it was corporate policy. i told her Rachel was the only reason why i came to ultas salon and now that she was gone i would not return. I am so sick of ulta letting go good employees. i dont know why she was let go nor do i care because i am sure thier reason is BS. i will also no longer shop at ulta because i have seen how the managers treat thier staff. it is appaling and you should be ashamed to have hired these women to run your stores. it says alot about what kind of company you are. i will be taking my beauty needs elsewhere. | |
| Kaye | 5/17/11 |
| First of all, I shop Ulta all the time. I like the products they provide. In the store the clerks have always been helpful. One rainy afternoon I was on my way home in the rush hour traffic. I called and Kelly answered and I asked if they have a product. She put me on hold and returned to tell me that YES they did have the product in question. I replied o.k. please put one back for me. She said I will place it at the checkout counter. When I arrive and asked for the product the clerk behind the desk couldn't find it. I said, "It's o.k. I will go over and get it." Still no big deal... but when I went over there I couldn't find it. The clerk came over to help me locate it but couldn't find it and guess what????? She found Kelly and asked her about it and Kelly said OOOOPPPPPssss I made a mistake we don't have it. I don't even think Kelly looked when I called. I think she just said yes we have it and didn't bother to look. I can't stand LAZY IMCOMPETENCE!!!!! | |
| CR | 5/19/11 |
| Last night my wife asked me to accompany her to the Ulta store at Golf Road and Skokie Blvd. near Old Orchard Shopping Center in Wilmette Il.. The help couldn't have been ruder. We basically got the run around and I am terribly disappointed because I though Ulta was a professional corporate company. How disappointing. | |
| stephanie | 5/5/11 |
| I will never shop at ilya again! I went in for a straight perm. The lady told me to wait 2 days before washing my hair because it wassuper curly. I waited two days washed my hair and the straight hair didn't stay it went right back to curly. I went back in to get a refund and the general manager refused. I shop at ulta all the time im a regular customer there. But ever since they switched managers the ulta in greenville sc has been crap. I called corporate and they have to forward to the regional manager so I still don't know if I will get my refund. But I am just extremely upset about ultas customer service. They are rude and don't care about the customers at all. I will stick with Sephora from now on. | |
| brittnie | 5/9/11 |
| Sephoria is better! they care about their customers | |
| Jennifer | 5/4/11 |
| I ordered online at Ulta.com they said they sent the order and gave me a tracking number. I checked the tracking # on found out it had been delivered. I didn't get the package. I called to see what they could do they said to dispute with my bank. How is my bank at fault when they did their job and paid. Ulta is the worst store I have shopped at. Other stores either refund or replace the package or at least do a UPS investigation but they refuse to do anything. Ulta needs to be shut down or force to do better customer service. | |
| Amanda | 4/22/11 |
| I am sick to death of Ulta's crappy service. I waited on the phone for 30 minutes and ran out of time, so I wrote an email explaining my issue and was redirected with zero confirmation that the email went through! Awesome! NOT. | |
| Terri | 4/11/11 |
| I have been a good customer of ULTA's for many years. I get my hair colored and cut on a regular basis (every 5-6 weeks) which is not cheap. I also buy quite a lot of products from them. I always make my appointments in advance, usually when I'm leaving from getting my hair done. This past Sunday, I had an appointment with my ULTA sylist, which I had made 5 weeks before. I showed up on time (as I always do) for my 11:00 appointment at the ULTA store in the Promenade in Bolingbrook, Illinois, and my stylist was not there. When I inquired about her, another stylist said to me, "Oh, she doesn't work her anymore". Excuse me?! The salon manager had known this stylist was not there for at least 2 to 3 weeks - AND NO ONE CALLED TO LET ME KNOW?!!! VERY POOR MANAGEMENT!! I can't tell you how extremely disappointed I am in the salon manager, who should have taken the initiative to let clients know of the stylist's departure. She should be removed from her position immediately. ULTA has just lost a faithful customer. | |
| Jessica | 4/19/11 |
| I have been an Ulta customer on and off for several years. The quality of customer service has always been poor, in my opinion, in the two locations I shop at: Naperville on Washington St and Aurora Ave/New York Street. Both post misleading signs, such as 'Buy Two, Get One Free' in front of their shampoo and conditioning products, but the fine print states that it only applies to "finishing products". This is misleading and a common problem, as I have personally witnessed other customers checking their receipts and pointing out a shampoo or conditioner that they were charged for only to find out - after they had already paid - that the promo only applied to finishing products. If it's such a common problem, why not change your signage or have the cashier point it out to the customer before they ring up the product? It is a hassle to get a refund immediately after you have already paid and finalized the transaction. When this happened to me, I had to wait for someone else to ring up the refund because the cashier was unable to do so. The person I waited for was busy standing with two salon workers, gossiping about a coworker and customer...WHILE I STOOD WITHIN EAR SHOT! When I eventually interrupted the conversation and asked if she could help me, she acted annoyed! I work too hard for my money to be treated that way. I will no longer shop at Ulta. The locaal Walmart and Target stores have comparable prices, and honor coupons. I wish I had read some of the other comments on this site long ago. I thought I was just hitting the store on a bad day, and I gave them the benefit of the doubt. Little did I know, it is their store policy NOT to provide Customer Service. | |
| Sheila Strong | 4/19/11 |
| I purchased Oscar Blandi at home salon for 25.00 - the sign in front of it stated - receive a free pronto dry shampoo ( with a picture of the bottle) with a 25.00 Oscar Blandi purchase - I double checked the size etc to make sure it was the proper bottle. I purchased several other items and when I got home, realized that I was charged 11.00 for the "FREE" dry shampoo - I called the store and spoke to OLGA the manager, she informed me that it was the wrong bottle - IT IS THE SAME BOTTLE ON THE AD - I informed her that her salesperson should of caught the mistake and now I have to spend another hour of my time returning these items - and I will return ALL of my 200.00 purchase due to her rude behavior - this is not the first bait and switch I have heard about with Ulta - I will never shop there again - OLGA was rude to me and told me it was MY fault ! IF I could of found a salesperson to help me while I was shopping, It would of helped ! Olga the manager hung up on me! DO NOT SHOP AT ULTA they do not need the business. | |
| | 4/7/11 |
| Ulta does not care, worked in the corporate office. The motto is what are a few dissatisfied no-body's going to harm. Ulta has worked to create a brand that screams higher status to women, hence the reason women flick through the doors to overspend on ovepriced non essentials, and products.not even used to recieve discounts. The sad truth is, Ulta knows they can get away with unethical, malacious business, because american women are too absorbed with status quo and trends. The very few that inciunter Ulta's lewd business, will not have the power to counter Ulta's social appeal on Naive buyers. Its sad Ulta stands by their mistakes fully and gets away with major profit. As for gow they treat their employe ss, we received multiple letters from employess laid of because of taken a week off excused by dooctor for health, and no steps are taken to get them their job back, actually the procedure us to shed the letter, with no responce. Ulta is concerned with one thing, Profit! They don't care how or what they have to do, they will get it. | |
| Isabelle Kelley | 3/18/11 |
| I have been an Ulta customer for over 3 years now ever since I popped into an Ulta store in Charlotte, NC. I have never been able to get through to their customer service department # 18669838582. I have also emailed them as they specify on the phone. I have called and waited for over an hour for someone to pick up the phone, to no avail. I have never been able to get the amount of rewards I have. I have also never been sent any vouchers, even though I spent over $200 in less than a year which would qualify me for free items. I am thoroughly disappointed and will be going back to Sephora. So sad to see I am not the only one disappointed. The amount of money that us women spend is into the billions and Ulta should concern themselves with the fact that we are taking our business elsewhere! | |
| dk | 3/20/11 |
| I went in for a haircut since I was in town at th auburn store I only had my haircut idid not have it washed I was charged 45.00 I go to an upscale shop in the area. They use the curling iron wash blow dry and style for 30.00. | |
| Lisa | 3/21/11 |
| I live in Pgh.Pa. I shop at the store on Mcknight Road.Every time I go to the store for a product that is advertised on sale, or their special beauty deals the products are not available.Every single time they tell me it is the distributers fault,they were not shipped to the store.I believe it is a lie,I think they false advertise just to get you into the store. I waste my time and gas money and they always tell me were out of stock.They say the item sold out then they say it was never shipped to the store,they lie. I am done with that store.If they keep this up they will go out of business as they should. | |
| Jan | 3/24/11 |
| Bought a Hot Tools Professional hair dryer at Ulta a couple of months ago - already, the motor died. Ulta refuses to do anything about it. If they can't stand behind the products they sell, they don't have my business. Hello, Sephora! sammiejanL40 at aol dot com | |
| Carol | 3/14/11 |
| On Thursday March 10th I went to the Ulta Store located at 841 Alafaya Trail, Orlando Florida which is located in the Waaterford Lakes Shopping Center...I went to the ProX (Oil of Olay) section and saw a Kit with Mask and Serum...There were about 6 kits on the shelf the price ()Keep in mind this was the only kit of it's kind stocked on the shelf) price $29.99...I looked at all the other PROX kits and this is what seemed to be the best deal...I went to pay for it and to my surprise it rang up for almost $80.00...Wow I said but the shelf where it was stocked says $29.99 and there was no other kit for that spot but the one I got...The Salesperson double checked and was also confused as she could not find another price for that kit except for the $29.99 where all those kits were placed...They offered to give me a small discount off of the $79.99 price which I thought was unfair since the shelf price was $29.99...In our State of FLorida is that if the item is marked on the shelf for lower than the normal price then the customer is to get it at the price that is marked on the Shelf....I did not expect it for free I just wanted the item for the price that was posted on the shelf and keep in mind there was nothing at all in that PROX section that was marked $79.99...Well the store Manager who's name is Dana would not even come and talk to me...The salesgirl was trying to help but the store manager did not want to sell me the product for the price which was on the shelf...Totally against Florida law and very poor 'NO CUSTOMER SERVICE"...I went across the way to another store and made my purchase at a different store.... Dana is not very courteous to the customers.... | |
| Fed Up With Bad Service | 3/6/11 |
| Ulta on Stephanie Street in Henderson Nevada. I shop there all the time and go to the salon for everything so I over look it when I get bad service due to it is not the company just the employee BUT this time will be the last, my husband added up all the money I spend there, and WOW it was crazy!! I shop with Ulta instead of ordering online for the products you can not find at a regular store and I do not like to go to the mall. I always plan extra time to go into the store because I know I will end up waiting for 1/2 hour at the makeup counter due to the fact they are not properly stocked and always have to look in the back or I am told it is only available at a different location or the register line that is a mile long with one register open. They are always out of the free gifts in the AD after more then a few times of this happening I find out from listening to the sales ladies that it is due to the employee taking them first!! This is not even the start! How much BAD service do you need to get before you learn to go somewhere else! today I am returning the Bare Minerals kit for $63 for the second time because of the color match that they screwed up Again!! So for my last trip to this company I will even ask them to take me off the mailing list! Best of Luck ladies with this company! I will now take my business to SEPHORA! Thanks for listening, Unlucky In Las Vegas | |
| Toni | 2/24/11 |
| I am a Boston transplant to Maine and live 20 miles north of Augusta. I was delighted to see this type of store come into my area. I appreciate fine cosmetic products and thought I would be able to discontinue including a trip to Neiman's in Boston. I visited Ulta three times. On the first visit I was going to replace a product I've been using for more than 10 years, Bare Escentuals. I was stunned to hear and watch the woman who stated she was trained to sell the product. There is not an iota of truth in her statement because everything she said was totally opposite my experience. She advised a color so inappropriate for my skin type. Her application of the product didn't come close to that of founder and developer Leslie Blodgett. I left the store without making a purchase. I thought I would make another effort and on that day met a hair stylist who inspired sufficient confidence that I had my hair cut. On the third visit to keep a follow up hair cutting appointment, I waited one hour due to a scheduling error. The stylist did apologize but I left with a terrible hair cut. I was so upset that without thinking I left my usual 25% tip. The fact that the manager of the Ulta Salon who had been apprised of the situation merely shrugged his shoulders and did not approach me to offer an apology. In point of fact this same manager had scheduled the booking for me. What a poor representative Ulta has in this employee. I'm done with Ulta, have found another stylist, and will if asked about Ulta urge people to shop elsewhere. | |
| Connie Peltier | 2/18/11 |
| I agree that ULTA has the WORST customer service I have ever experienced at a store. I purchased products that were "on sale" and when they did not ring up with the sale price I was told that the receipt was correct. I went to my car and took out my calculator and found that it was not correct. I went back into the store and again was told that it was correct. I should have just returned all of the items at that point, but I really wanted them for Christmas gifts. I left the store - which approx. 50 miles from my home and when I got home I again looked at my receipt and then called the store. The lady that answered told me that I would have to bring the receipt in and they would refund my money. Well, when I returned with my receipt - I was told they could not do anything without the items. Well, the items are gone - given as gifts. The sales person was very very RUDE and I ended up storming out of the store. I have never done that in my life and I'm over 50 years old!!!!!! I will never go back to an ULTA store. I sent an email several months ago to the corporate office and of course no response. I don't see how this store stays in business. I plan to tell everyone I know to stay away from ULTA!!!!!!!! | |
| Kelly | 2/10/11 |
| MANAGER THAT EMBARASSED ME: Amy STORE #: (New) Store #407 3869 Promenade Parkway B D’Iberville, MS 39540 228 392-1562 Dear Ulta, • I attempted to return a purchase at ULTA and the store manager , Amy, gave me HELL! • The items were unopened, with receipt, purchased 5 days prior in accordance to your Return Policy. • She actually VISUALLY SCANNED the SKEW numbers of the items I was returning and matched them against the item I’d just purchased and said “You just purchased one of these items so I can not return it”. She slammed the eyeliner on the counter. THIS IS A NEW STORE IN A NEW AREA AND I’M SURE THIS IS NOT THE REPUTATION IT NEEDS. EVEN WORSE I HAD TO RETURN PRESTIGE MAKEUP AT GREAT DEAL TO BECAUSE OF AMY’S BEHAVIOR! I repeatedly asked what she was talking about in confusion. She was loud and it embarassed me so badly. I showed her that the item I’d purchased was in my bag and the 1 I was returning was a different item. She kept saying “No you will be returning the same item which means you get a better price on it”. I explained over & over that I was returning items witihin the terms of the RETURN POLICY. She refused to return my items and the customer behind me put down her items and left. I told her to return everything even the items I’d just purchased and I’d be returning other items ( $135.00 Strivectin and Philosophy products). Sephora now has my business. DO NOTE THAT SHE TWICE TOLD ME NO SHE WOULD NOT RETURN THE ITEM I’D JUST PURCHASED 5 MINUTES AGO! I TOLD HER THAT I HAD THE RIGHT TO RETURN IT FOR THE 3RD TIME AND SHE FINALLY RETURNED IT. I will refrain from shopping ULTA and will tell all friends family and associates as I am a very prominent figure in my community. | |
| TWhite | 2/7/11 |
| I go to the Ulta in Dayton Oh. The shevles are never stocked you never get help. They dont carry what they advertise and the customer service is awful.When you like a product they stop carrying it. Will start buying my products elsewhere. | |
| TDC | 1/26/11 |
| Made a return of items unused on 12-14-10. I have called several times about my refund and receive the run arround. It is now 1-26-11 and still no refund. This is the worst customer service ever. They are opening a store here in my city and I will never think of giving them a chance after the ulta online ordeal. It's no wonder that their customer service is consistently rated so poorly. | |
| Kim | 1/11/11 |
| I ordered $45.50 worth of products on Nov. 29 to be delivered by Christmas. The tracking information on UPS said they were unable to deliver to my address which is a lie since I've received things from UPS at my current address. Not only did I never receive the products but I've also never received my refund. I keep calling customer service and they tell me that they have sent the message to corporate office and I should have received a refund on 12/14. There is a store location close to my home and I now refuse to go there! (I ordered online bc my items were not in stock at the store BIG mistake!) Anyone know how to get this refund?? | |
| M.J. | 12/29/10 |
| I went to ULTA salon 12/23/10 for a FULL color process,along with a haircut and highlights that was offered at $50.00 as a special. The entire process was quoted at $90.00 that ended up costing $115.00 + an additional $20.00 for conditioner wash for my ends which the person doing my hair said was necessary. I ask for a Honey Blonde overall highlights with slightly darker highlights. The beautician proceeded to do the Highlights "first",which were lighter,and then the all over which ended up being a brunette,instead of a Honey Blonde. I do not know why they bother to ask you for a hair color, when they ignore what you ask for? Never again! do I want to have an ULTA Experience! | |
| Alina | 12/30/10 |
| I went to Ulta in the Sacramento are. Natomas location 3591 N Freeway Blvd. Serivce was horrible. I go to this Ulta beacuse its very close to my home but I will be going else where for the products i need. I would come to this store on a regular basis and the service always sucks. Before purchasing a smashbox pallete i asked someone to help me w/picking the right colors, brushets etc. and the respons I got from a colored men was "come back later..everyone is busy" I didnt mind so i left got myself dinner and then came back and guess what I saw that same colored men doing another colored women's makeup. He refused to help me and told me that no one was available yet another colored women showes up and he was more willing to help her then me, I am a white women. Anyways I asked once again for help and was told again that makeup person that specializes in smashbox products is gone.. so I end up buying the pallete anyway and trying it at home myself and playing around w/colors. I was told smashbox is professional makeup and u really need to know what u'r doing.. Anyways the colors didnt seem to go well w/my brown eyes so I went back to the store and asked again if someone can help me .. I told the girl in the store that i have bought the smashbox wish pallete and needed some help and the respons i got "the box comes w/instructions just follow the instructions" I was so shocked at that point i said it was enough .. it should take 3 tries to get help .. I went above and beyond on my part to get help and didnt get it. I went back and returned the product and will never be coming back to that store again. The service is horrible in that location .. the management really need to do something about it because I have told my friends about my experience and the respons I got was "oh that location is horrible..try Roseville or a diff store all together" | |
| Carole | 12/24/10 |
| Very very very poor. I sent on order on November 28th. They said it was SHIPPED but gave no tracking information- on December 3 it was put on my charge card. I have not received it. I have sent messages that have been ignored. I will never order from them again. I WANT MY MONEY BACK! Order #A202844934 | |
| Phyllis | 12/18/10 |
| Went to Ulta today, 12/18. Saw a sign that advertised by two get 1 free. I noticed after paying that I did not get the one item free. After much investigating the manager on duty, Geneva, told me that the offer was for finishing products only despite the fact that all ad signs were placed in front of shampoos and conditioners, no finishing products. I asked that the store honor the sign and was told no. I then asked to get the number and name for the regional manager and was told that they could not give me that name! The location in Rogers, AR is a hick run operation that has no appreciation for customer service. Not done with this. | |
| J Tilley | 12/17/10 |
| Purchased online some cologne, etc. as Christmas gifts on 11/19/10. As of today, 12/17/10, I still do not have my order! Don't order anything online from ULTA, may not ever get it! They do have my money, of course, not sure if I'll ever get that back!!!! | |
| A Werner | 12/1/10 |
| Just home from an awful experience at the Short Pump Ulta... the experience involves terrible customer service by the Store Manager. I was purchasing and doing an exchange, the exchange was on a item for a friend, who was with me, I had purchased the wrong item for her the previous week... Because the new purchase was rung before doing the refund on the wrong product... the refund was then turned down... the transaction was handled backwards... that is a store error...not a customer error... the store manager was running the register...the store manager couldn't figure out what to do??? Could not over ride a 22 dollar refund, with proper documentation, with product in hand??? I am stuck with a $22 bottle of shampoo...Ulta lost 2 customers... and never would I recommend the store... never... | |
| D Wallace | 11/15/10 |
| I bought a product from the McKinney TX store on Hwy 380 and 75E that I later found was possibly defective. I returned it and asked for my money back and was told "not without a receipt", which I no longer had. I was at least 25 miles from home and later called Ulta corporate office who told me they had a record of my purchase and would forward it to the store. I had to drive the 25 miles back and was told by the manager that corporate tells them not to tell customers how to get a refund without a receipt. It wasted my time and about 100 miles of gas money. this is lousy customer service and I will tell my friends and anyone who will listen not to shop at Ulta. | |
| Susie Colee | 10/22/10 |
| A couple of weeks ago I got a Keratin treatment at an Ulta salon. A friend of mine recommended it and gave me a 20% off coupon. The normal charge for the treatment is $195. and the salon took the coupon and gave me a similar coupon to pass along to someone. I liked the Keratin treatment so I took my daughter to the Ulta Salon in Auburn, Al. They said the price was $250.00 which is contrary to their online price list which clearly states that the price for the Keratin treatment is $195. Furthermore, they refused to take the coupon. I feel like we are being scammed. | |
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