24601 Center Ridge Rd.,Ste. 200 Westlake, OH 44145
(440)808-9100
Reviews For Travelcenters Of America Llc Corporate Office
Pedro Angel Gonzalez Garcia  | 5/10/12 |
| By means of this letter I would like to thank you for taking the time to review my complaint regarding my termination of employment with TA, in Eloy AZ. On 4/23/12 I received the notice that my position was eliminated because an outside vendor will provide porter services to TA. No notification in advance was given to me. I simply received the termination of employment letter the same day that I was fired. Under the circumstances described above, it seems that TA management have failed to comply with the TA code of business conduct and ethics that reads, under Section II – Work Environment – “employees deserve to feel respected, satisfied, and appreciated”. Currently I do not feel respected, satisfied, nor appreciated after more than 5 years working for TA with several benefits that now have suddenly gone!!. Under Section XII of the TA code of business conduct and ethics it is outlined that I have the obligation to give the Company my complete loyalty, but it seems that as a devoted employee I did not deserve the same loyalty in return, which is so unfair. I know you are not failing to comply with the law, but as I discussed above I think you have failed to comply with TA internal code of conduct, which is detrimental for the Company reputation. I truly hope that this type of proceedings can be reviewed in the near future.I would like to have TA as a reference of attractive/secure job opportunity where old employees (as me) are not afraid to be fired without notice in advance and without offering any alternative, but resignation. Sincerely, Pedro Gonzalez (pegomca@hotmail.com) Former TA employee | |
Janis McNally  | 5/13/12 |
| I was totally upset when I walked into a TA restrant on Mother's Day and saw a sign saying Happy Fathers day! What a way to let the backbone of America to feel on their day! Why not wait till the day after? You have little respect for those that carried you and raised you! And let us wait to see the menu for Fathers day! You have lessened your quality of meat and food but raised the prices. Your chopped steak taste so nasty I don't see how you can serve it! I have hauled everything you own at one time or another. But the respect you show the drivers any more is none! We built you up for you to walk on us now! I hate the fact that the company that I drive for only uses TA or Petro! The filthiest truck stops in America! I am proud to be a truck driver but I am also ashamed of how everyone treats us! Keep up your poor quality and soon only Pilots Loves. And Flying J's will remain!! Back at you ! | |
| scott | 4/27/12 |
| The truck shop in Walcott,Iowa needs attention.I took my truck in for a oil change and now I have to buy a new oil pan.The "Tech" stripped the pan plug threads in the pan taking out the plug. What really gets me is they then collected payment for a filter change/ grease job.When the order was for full p,m, They actually just costed me big money and still got paid for it. The second shift at this location is not knowledgable, sloppy, and generally does not care. It would be nice if they would pay for half the repair, or pickup the tow bill.That I now have getting my truck towed out of their shop to a freightliner dealer.... | |
| COOK!!! | 4/10/12 |
| I HAVE RECENTLY BEEN LET GO OR RATHER NOT SCHEDULED SAME THING REALLY, I WAS A COOK AND A DAMNM GOOD ONE AT THAT AT THE TA IN WAPAKONETA OHIO, PROBLEM THERE , TOO MANY ILLEGAL MEXICANS, THE ENTIRE KITCHEN STAFF ARE MEXICANS NOW, THEY GET FREE HOUSING FREE MEALS, NO UTILITY COST, PAID WELL 6 DAY WORK WEEK ALL OF THEM ARE ON SALARY EVEN THE DISHWASHER LOL YEAH RIGHT DISHWASHER ON SALARY HMM GO FIGURE!!THEY HAVE LOST A GREAT COOK BUT THEY ARE TOO DAMN SELFISH, ANYWAYS ANY OF YOU TRUCK DRIVERS THAT HAVE STOPPED IN THIS TA AND I COOKED FOR YOU I ENJOYED IT VERY MUCH!! I WAS THE COOL TALL BLONDE LOL!! | |
| Charles Hirt | 2/17/12 |
| I was recently an employee of Travel Centers of America in Greenland New Hampshire.I loved my job as a breakfast line cook.Being a truck driver myself as well as a cook I decided to take the cooking job to help improve food quality and driver appreciation.My problem was my General manager.Food safety and profesional kitchen ediquet were not her strong suit.She did not wear a hair cover nor gloves nor safety shoes on the line while she told everyone else what they needed to do.Her unprofesional demener when addressing other employees as well as wait staff left alot to be desired.Unfortunatly she is still employed but I hope she will be replaced by someone with appreciation for how hard people work to service the drivers of this country. | |
| Martin Mayer | 2/10/12 |
| The cashiers at your 505 Truckers Lane, Bloomington, IL location refused to run my American Express card manually for a presale of $300. When explained that the magnetic stripe was worn off and that it would have to be manually ran two of the cashiers refused to run the card with just the explanation that "they" run it through a preauthorization process and refuse to process the card manually even after exprressing that their location was the third location today that we had been to. POOR service and then women seemed to care that a $300 sale was going across the street to Pilot. we notified American Express of the time wasted and treatment received. We also notified the location in question that a complaint has been issued to American Express and one as well to Corporate office, sales manager didn't seem to care. Never asked for my information. Look for to hearing from you, Martin J Mayer, MJM Auto Transport LLC 608-208-0198 Cell 8-5 CST ONLY | |
| recently let go | 2/2/12 |
| I was recently fired from my part time position as a porter. My reason for termination, no call no show. Make sense right? Well that's what the paper work will say. You see I work full time and had this part time job to help bring in a little more income to get my wife and i out of debt. I provided not one but two schedules to the managers so that they could know which days I was available to work. At the beginning of the year I looked at the schedule and noticed that I had been put on a Thursday and Friday night graveyard shift, the problem being that I had to work Sunday morning at my fulltime job. I approached the Asst. Manager with this conflict stating that doing a quick turnaround like that was going to be easy and his response was "Yep, it's gonna suck." Instead of looking at the schedule I provided and seeing that Saturday was highlighted, stating that I can't work, he ignored it. In that situation I had to call in sick and lie. The following Monday I went in and apologized to the Manager for lying to her about that Friday. After that event I filled out a calender for an entire year stating which days I can and can't work and put it in plain english so that we would not have another incident. Last week I went into to speak with the Manager about the following schedule and told her that I was available to work Saturday through Tuesday and Wednesday until 8 pm. Last night I got a call from the porter that was working the 2-10 shift, he called me at 10:45 pm asking if I was coming into work, I resonded "No, I have to work in the morning, they must have messed up the schedule." Well this morning I get a call from the manager, she says to me "I see you didn't show up to work last night, I'm going to have to let you go because our schedules conflict to much." The problem with that is I didn't know that I was scheduled, and I didn't check the schedule because I told her the week before that I was working Thursday through Saturday at my full time job. After this she proceeded to tell all the other employees that I was fired because I pulled a no call no show. So either A) she scheduled me, ignorning both schedules that I provided, because she is incompetent, or B) she scheduled me to get rid of me. Either way I was wrongfully terminated from this job. This is just the tip of the iceburg as far as this TA goes. The managers talk behind everyones back, blame things on people to get them selves to look better, start rumors and blame them on someone else, and do not follow the 2nd section of the Code of Business Conduct and Ethics that ALL employees are required to follow. No wonder why they have such a high turnover rate. Corporate needs to start training their managers better because this seems to be a running trend from what I've read on this webpage. | |
| kristin | 1/23/12 |
| I am a former employee of the TA in Morris, il. I can remeber Romines owned it and Steve Miller was the Gm, mund you orobably one of the best bosses I ever had, he was fair and cared about his staff and made sure his staff was happy! After TA took over the place started falling apart but Steve managed to keep it going bring customers in makeing sure everyone was happy! when new management came in buisness went down and employees unhappy! I can remember loving my job the customets and it was exciting to go to work its really sad what has happend to the place no more happy faces no one wants to go to work! new GM does nothing but cause drama discuses issues about employees, very unprofesional! The GM there is more concernd about how to create issues with other employees then making sure the customers.are happy! Ive seen them let go of great employees, employees that customers loved! Just because she didnt like them! Save the place and get a new GM! One that is concernd about the customers and can treat all staff equally not one that picks favorites just cause they gossip! Someone that is a boss should not do these things not just anyone can be a boss! its takes a person that can treat people equally even if they have there favorites someone that can controle there self and just cause things arent going there way nit to take it out on employees this causes unhappy employees which causes unhappy customers! | |
| Christy key | 1/11/12 |
| Store 161 betty!!!! Shes great!!! Please be sure she recieve my previous comments store 161!!! Keep up the good workFrom a recent visit in august 2011... I was elated to have such a great waitress (betty) !! I had always said if i ever come back for a revisit i would defiently make the resturant a priority stop hoping to engage in the fast& friendly service i recieced from betty. Back in august she gave us the type of customer service that any customer or person would want to recieve!! I am not sure if she was praised or not from the august 11 survey that i filled of but she is one who exceeds excellence!!! On january 6,2012 i revisited the restraunt again knowing and expecting that same customer service i got the last time& who was the first person i saw when i walked through the door.... Betty...with that friendly smile,energeticness& eagerness to wait on me & it made my day more because she had remembered me from 10 months ago..she gave fast friendly& accurate customer service! She is defiently an asset for the company also a keeper! If there were more staff who were people oriented as her the company would be great! I hope this message reaches her in great regards until my next trip to louisiana. ~Be Blessed~ | |
| Christy key | 1/10/12 |
| From a recent visit in august 2011... I was elated to have such a great waitress (betty) !! I had always said if i ever come back for a revisit i would defiently make the resturant a priority stop hoping to engage in the fast& friendly service i recieced from betty. Back in august she gave us the type of customer service that any customer or person would want to recieve!! I am not sure if she was praised or not from the august 11 survey that i filled of but she is one who exceeds excellence!!! On january 6,2012 i revisited the restraunt again knowing and expecting that same customer service i got the last time& who was the first person i saw when i walked through the door.... Betty...with that friendly smile,energeticness& eagerness to wait on me & it made my day more because she had remembered me from 10 months ago..she gave fast friendly& accurate customer service! She is defiently an asset for the company also a keeper! If there were more staff who were people oriented as her the company would be great! I hope this message reaches her in great regards until my next trip to louisiana. ~Be Blessed~ | |
Rob  | 11/29/11 |
| My name is Rob, i am the shop foreman for Western Flyer Express. If you were to look up our Access Acount you would see that i do a lot of buisness with T.A. and Petro. Now tire pricing for used and recaps are fine, overall work is ok. I have to allways make the decision that all the work they get from us is tires, jumps, and batterys. It bothers me that when you sign on for an access account you are realy buying into the name of T.A and Petro, but now come to find out that different locations get to pretty much make up their own rules and go to the beat of their own drum, that is not what we signed up for. If we had known that from the beginning we would never have gone for it. Not to mention that their mechanics need better training. I have never been a fond believer in cert's, any one can get a piece of paper that says they can wrench, but that generally speaking they cannot. I like to hire guys that are trainable, i wish the same went for your organization's. Not saying everything is bad cause it's not, we all have room for improvement, especially at gaston indiana. | |
| att..scott baker | 11/29/11 |
| Regarding the Petro/TA OH sites, i am really confused as to why the lube techs and mechanics do all the hard work and make ur company so much money but the cashiers and foremans get all the bonuses, free meals and the perks? As far as im concerned if they dont work on the trucks y should they reap the rewards?? Those men in the bays work hard at what they do!! | |
| ziggy | 11/1/11 |
| WILLINGTON SITE SUCKS THE FOOD AND THE LACK OF SEVICE WHEN LAURIE IS NOT THERE THE ENTIRE PLACE GOS TO HELL I AM ON MY WAY TO PILOT . THE SHORT OLD GUY WITH THE LAZY EYE AND THE BAD TEETH IS A LITTLE MEAN BASTARD CLEAN UP YOUR MESS . BEEN A DRIVER FOR 42 YEARS AND ALWAYS DISAPOINTED WHEN I DRIVE IN THE WILLINGTON PLACE, PLEASE EITHER SHUT IT DOWN OR CHANGE THE EMPLOYEES. AND THE MANAGEMENT. KEEP OUR LAURIE..... GET RID OF THE REST OF THE STAFF . HOPE YOU GUYS DO BETTER.... | |
| a driver | 10/12/11 |
| I have complant about the t. a. at matthews missour. the restaurant manager selects customers that come in and mind their own business. his name is tom. he needs to be termnated from his job. treats the help like dirt that he don't like or that don't kiss up to him. the restaurant is dirty. the health dept . needs to check this joint out. i buy a lot of fuel and food both . not anymore. looks like like it will be pilot now. at least the place is cleaner. the management is a lot nicer. this place can go to hell! my money is good anywhere. fire that dum ass manager alll of us truckers will go somewhere else. i think t.a. wants dum ass managers and filthy restaurants. dam shame it don't close up on account of that dum ass manager. going to pilot, don't want to get food posioning. | |
| E. Andino | 10/3/11 |
| food too expensive too greasy and doesn't taste good!!!..they are killing this drivers!!! | |
| Christy | 8/14/11 |
| Visited the location in lafayette,la & the waitress (betty) was awesome!! My husband & i went in there& neither of us were having a good day but she came along with the friendly smile and made our visit more personal& better!!! There should be more workers like her in many resturants...needless to say she not only has 5 stars but 10...for goin above & beyond! This took place on 8-11-11 when i be in the area again i will defiently re-visit this location...keep it up betty! | |
| TRANSGENDERED IN CT. | 9/21/11 |
| IF YOU GUYS GOT RID OF THE SHOP MANAGERS AT THE SHOP AND THE BURBER KING THEN YOU CLEAN HOUSE WITH SOME NEW AND IMPORVED STAFF WITH NEW IDEAS AND GET RID OF THE OLD GUYS WITH THEIR SHIFTY WAYS OF DOING BUSINESS AT THE SHOP ESPESSIALLY . THEN YOU GUYS MIGHT BE THE BEST IN YOUR FEILD BUT YOU GUYS SUCK RIGHT NOW UNTIL SOMEONE HAS A SET AND GETS A NEW STAFF TO DO SOME NEW WORK ... THEN WE CAN GET MOVIN... I HATE BEING TREATED LIKE MY MONEY IS NO GOOD FOR REPAIRS OR BURGERS.... THATS JUST NOT RIGHT ANYWHERE ... START FRESH !!!! TRANI IN CT,AND NOT ASHAMED OF DONG WHAT I DO BEST . | |
| anonymous | 8/22/11 |
| my daughter is an employee at TA in Cartersville,ga at the taco bell/pizza hut express. They recently had a new district manager for the last 3 months and he instituted new guidelines for the pizzas to be pre-made before anyone has ordered them and if they stay in the window for longer than 20 mins they throw them in the trash, most days they throw 30-40 pizzas in the garbage. the company has been losing money for the last 3 months and they have accused employees of stealing food and now they have had their hours cut almost in half by the morons in management...why cant these idiots see that they are throwing their $6.00 pizza profit in the trash...as a customer i would want a fresh pizza made for me anyway..not buy one sitting in the window even for 5 mins.The moron's name is George district manager for Cartersville, GA -T/A. He should really rethink his career. | |
| sedric walk | 8/23/11 |
| i am a former employee of ta. i worked in da shop as a diesel technician for 6 yrs. i have been to all 3 classes and am certified in hvac, electrical, and brakes. i recently applied to return to my job. the manager of the ta in meridian mississippi called me in and told me i had the job so i left my present job. i took my drugscreen and passed, i began orientation and when i got ready to take my online test i could not get into the system for sum reason. come to find out, the manager sum years back, darrell sowards,(my reason for leaving in the first place)has put me on the no rehire list. the manager that is there now, told me that i was in the clear and was not on this list before i even took the drugscreen and began my orientation. so he tells me now that he is trying to fix it and then he will give me a call. i have been waiting a month now and everytime i call he blows me off. i am currently unemployed because of this situation and i dont feel that this is fair. there should be something done for this type of action. why would u have a man give up where he had employment and when u get him u toss him out with no explination. can sumone please help me. my name is sedric walk, out of meridian ms. 6016926700.....thanks | |
| loyalty | 8/23/11 |
| I am a former employee of TA I have been through four manager in two years in .. I was a shift lead in the restaurant .i was fired because apparently I didn't put a ticket in correctly or I cashed it out the wrong way which made it seem like I was stealing thts what they told me.. I have never stolen from them I never been written up but one time .. Never gt introuble one of that.. But rather that write me up or suspend me they fire me after I had driven almost an hour too work. Nevermind the fact that they have employees who come up short onthere register,who are pot heads ,meth heads and pill poppers. They fire me they don't set me down and talk to me bout they fire. Even if I am a lead that's doesn't mean that I don't make mistakes if that's the case they should have fired the asst manager when he was arrested or the cook when he was arrested. Mind the fact that the cook sometimes yells out the window cursing or that half the employeed there are either relatef or couples. Excuse me I'd I sound bitter I do. It's ok if I'm fired for ot following the company rules, but with all the allowances everyone else was given I didn't gt crap. I find it odd that the girl who quit and wasn't suppose to be rehired can take my position was rehired earlier this year and winds up taking my position.or favortism goes a long way.. | |
| regina - truck driver | 8/28/11 |
| During hurricaine irene, my fiance and i were stranded at the petro in bordentown, nj. The storm knocked out the power, but petro kept the doors open for restroom use. Mike Polachek, the area field manager gave us a ride to an area restaurant and back because commercial vehicle use was prohibited. Talk about going above and beyond for customer service! To put it simply, we will be loyal customers from now on! Thanks again mike. You rock! | |
| MANIAC | 8/29/11 |
| WE ARE EXPEDITERS AND WE ARE ALLOWED TO PARK OUT FRONT OF THE T/A IN LAREDO, TX! BOBTAILS WERE NEVER ALLOWED TO PARK OUT FRONT, WE WERE TOLD BECAUSE THERE WAS NO PROPER SIGNAGE POSTED AT THE END OF THE DRIVEWAY THEY COULDN'T ENFORCE THE NO BOBTAIL RULE! PLEASE HELP! | |
| nicky | 9/11/11 |
| the shop manager in wllington ct. dumped his wife for me and I feel badly because I made him leav earlt to meet me at motels and i begged him to lie o her and I was with him when he kept telling her that she was going crazy an even after he took me to their beautifulhome and we had sex there and he was so disrespetful to her by leaving my bra and undrwares in her closet and letting her belive that she was going crazy she loved him so much and she had cancer and he would leave work and take me away for weekends telling her it was for TA business. He has dumped me to now after she filed for divorce he uses mt addres fro his cell phoneso her lawyer canttrace his textes and calles and he lied to her saying hewas with mr THERON so many times he is now doing the same thing to me . Your company should fire a loser like that who used his wife for monwy and lied to her every second of the day and tried to drive her insane I wish you wold just fire him.... i am one of his ex girlfriends please fire him he involved my mother and put his cell number under her name I derserve what I get for how i destroyed his ex- wife and how i was in his black jetta every night we had sex on theTA proptery at lunch time even Laurie could not reach him and customers were so angry that he would just take off and any time he could find the extra time. before you lose more an more customers let him go . he is just going to destroy your willington site he is a liar and a cheater and in his work place no one likes him not one person likes him at all. you can find a better man to do this job . PLEASE DO NOT LET HIM KNOW THAT I SENT THIS HE WILL COME TO MY HOME AND HURT ME. PLEASE JUST LET HIM GO HE HATES WORKINGTHERE AND IS GOING TO MOVE IN WITH HIS MOM ON FLORIDA NEXT YEAR IN 2012 HE WAS GOING TO QUIT WITHOUT ANY NOTICE PLEASE DO NOT TELL HIM ABOUT THIS E-MAIL I AM AFRAID OFHIM > HE BLAMES ME FOR HIS WIFE LEAVING HIM EVEN THOUGH WE BOTH CHEATED AND HE GAVE ME MANY GIFTS THAT WERE SENT TO THE TA OFFICE FROM VICTORIA SECRET AND FREDRICKS H IS VERY ANGRY GUY !!! > PLEASE KEEP THIS A SECRET > LET MR> THERON BE AWARE OF HIS BAD BEHAVIOR> | |
| WIllington Site | 9/11/11 |
| The site can be saved if you just get rid of that nasty manager . we cant let him know that we know how nasty and rude he is to us who have to work for him... JUST ASK THE PEOPLE WHO GET HIRED AND IN JUST A FEW DAYS OR WEEKS THEY QUIT OR JUST LEAVE BECEASE OF THAT LAZYED EYED NASTY LITTLE MAN>>>> HE IS A CHEATER AND A LIAR LOOK AT HIM ANS YOU CAN SEE WHAT HE DID TO HIS WIFE WHO WE WERE ALL SOOOOOOOOOOOOOO SURPRISED THAT A CLASS ACT AND A BEAUTY LIKE HER WOULD EVEN THINK OF MARRYING A CHEATER AND A LIAR LIKE THIS GUY > WE CAN DO SO MUCH BETTER AND MANY MORE SALES IF THE TRUCK DRIVERS DID NOT HAVE TO DEAL WITH HIM> THE TRUCKERS HATE THIS GUY WHO IS NEVER HERE WHEN HE ON THE CLOCK>>>> HELP OUR STAFF BUT DONT LET HIM KNOW WE NEED YOUR HELP HIRE SOMEONE ELSE WHO WE CAN WORK WITH AND KNOWS HOW TO DEAL WITH THE TRUCKERS >>> PLEASE SAVE US BEFORE 6 MORE OF US QUIT>>>> WE ARE TRING TO WORK WITH THE ( LITTLE HITLER ) THATS WHAT WE CALL HIM ASK ANYONE WHO WORKS HERE THIS SITE CAN BE SO MUCH MORE SUCCESFUL WITH A BETTER SHOP MANAGER HELP US ALL . BEFORE WE ARE SO SHORT STAFFED THAT THE TRUCKERS WILL NEVER WAIT AND THE NUMBERS WILL DOWN. IS'NT THE IBB-ID-DA THE FINALL WORD AND THE KOKNOES REPORTS WE CAN TRAIN SOMEONE ELSE TO DO THEM. WE WANT A PERSON WHO WON'T USE THE COMPANY TO DO SHADY THINGS AT LUNCH HOUR AND A HALF HE TAKES AT THE LOCAL MOTEL AND SO ON ETC.. NONE OF OUR BUSINESS BUT IT IS ON COMPANY TIME .... AND WE GET THE ROUGH SIDE OF THAT SHORTIE TOUNG WHEN WE QUESTION HIM AS TO WHERE HE WAS FOR SO LONG.... HE AND HIS GIRLFRIEND USE THE OFFICE FOR GOD KNOWS WHAT... PLEASE IF YOU DONT GET RID OF HIM AND HE FINDS OUT WE ALL SENDING IN THESE REPORTS HE WILL MAKE OUR LIVES AT ( TA ) MISSERIABLE AND WORKING FOR HIM WHEN YOU CAN NEVER TELL IF HE IS LOOKING AT YOU OR WHAT HE WILL MAKE US ALL VERY UNHAPPY.... DO SOMETHING PLEASE . DO NOT TELL HIM OR WE ARE ALL IN TROUBLE. PLEASE WE REALLY LIKE THE COMPANY WE JUST REALLY DON'T LIKE THIS SHOP MANAGER . DO SOMETHING !!!! OR ONCE AGAIN WE WILL END UP SHORT STAFFED. SCARED TO TELL YOU WHO I AM BECAUSE HE WILL FIRE ME FOR NO REASON | |
| PATRICK W. BARNETT | 9/13/11 |
| I stopped at the TA in Rockwall, Texas and had to listen to the cashier complain to another emplyee about how she wasnt going to put up with the truck drivers attitudes anymore. After 3 or 4 minutes I was allowed to pay for my cup of coffee. I then went to the Burger King inside the store hoping to get something to eat? After seeing the rediculously high prices on the food, and being informed that Burger King no longer had the "dollar menu, I left and drove 1 1/2 miles up the westbound access road to the "regular" Burger King (the dollar menu was happily provided there) and bought the "value meal" there for 5.89 compared to the 7.39 that was being charged at the TA?? I feel like the TA is ripping us off here? Patrick Barnett 6005440025934258 | |
| Attention Mr Theron | 9/13/11 |
| do something about this little angry man in charge of the shop at willington... There has to be a better man out there for the job. We all are beginning to dislike comming to work morethan ever before . His life has gone under and he is taking the company with him .. Please dont post this email but do something about that little guy . signed employees of the TA WILLINGTON SHOP . | |
| bob | 9/15/11 |
| I JUST STARTED WORKING FOR TA AND I WANTED TO LET YOU GUYS KNOW THAT I REALLY LIKE IT HERE. I JUST CAME TO PENN. FROM NEW YORK AND I REALLY LIKE IT HERE TA IS A GREAT PLACE TO WORK. THANKS BOB | |
| pink pony tran | 9/15/11 |
| I have been too three different T/A. For repairs to my semi, the frost has for a bad shake in the front end. We were told by the shop the our king pins were shot and needed replaced. This was a fri evening, we knew the we were not getting them fixed before Monday. We drove it back to columbus oh to our repair shop. They checked it out , we roof them what the YA said. They checked it out to and only found that we just needed new tires? The se ons time was for a battery issue we were having, again at a different TA they checked it out told us we need four new batteries. They did replace all four, I ask if everything was good told yrs everythingwas all good. I noticed the our volt gauge did not full charge. Three days later when the temo was over a hundred degrees. Our truck had battery issues again. This time the petrol was the closest . They were called, we waited in the heat. They came and told us. That one of the new batteries has melted the cables and the post came out of the too of the battery. We called the TA that dis the workwas told too make sure the bill went to them. Made sure that the petrol guy new it gave Jim all the information even gave him a copy if the TA bills. Well a week later swift( the company we drive for) have us the bill from petro Last was just a few days ago. We again was at TA, this time it was for our AC going out. bjt first we asked if they had a new ac compressor, was told yes and they had experience mechanics to fix it. After they checked the hole system out. We were told that is in the dash or the switch and they can't fix it. Again we took it to our dealer that does all our work. Upon checking it out also they said that the compressor needed replace, the same part that I told the TA mechanic thatits what i thought has wrong. Do what is up with your shops do they not want to work on a transgendered womens truck. Is that what is going on here or is your shops just that lazy that they just don't want to work? I would be curious as to why this is | |
anonymous  | 9/8/11 |
| I HAVE BEEN A TRUCKER FOR MANY YEARS AND I HAVE USED MANY OF YOUR SITES FOR LABOR AND TRIES AND STUFF. EACH TIME I HAUL THRU CT. I HAVE TO SAY THE VERY BEST BY FAR IS THE MILDALE SITE ... I TRY NOT TO HAVE TO STOP AT THE OTHER SITE EAST ON 84. MY LIKES IS MILDALE. | |
| jim | 9/8/11 |
| I have been with the Willington CT. Shop for a few years but along with someother employees we have been looking to find other work. The shop manager has changed from a hard guy with a army background and his ( Teach By experieance ) attitude to . I can do what I want to do because I am the boss. I went to get a newVerizon phone and I was asked after filling out the paperwork for the TA discount to show two and more forms of ID and a Bill to prove that I am the person who will be not only having the cell phone but to make sure that the phone bill will not be going to another address. I was later told that he lives in Vernon CT. and has his bills sent to his girlfriends mother home in another part of the state. Are we not able to get our discount because of these strange things he has been doing. taking very long lunches and leaving and two pm on Saturdays and asking not be bothered all weekend unless it was very important. He is not liked by most of the truckers and he is always angry and upset. He has very bad personal problems and he was able to take care of business but now he has changed. I DO NOT WANT TO LOSE MY JOB I WOULD LIKE TO CONTINUE TO WORK FOR T/A BUT SOME OF US JUST CANT GO ON WORKING FOR THIS GUY THAT HAS MADE A MESS OF THE BUSINESS . PLEASE DO NOT REVEAL THIS E-MAIL OR I WILL END UP WORKING EVERY WEEKEND AND EVERY NIGHT AND I WONT TAKE HIS NONSENSE LIKE SAYING HE IS IN UPSTATE NEW YORK FOR BUSINESS AND WE ALL KNOW HE HAS NO SUCH MEETINGS BUT WHAT HE IS DOING IN HIS PERSONAL LIFE IS NOT TO INTERFERE WITH THE T/A BUSINESS. I REALLY RESPECTED HIM FOR A LONG WHILE BUT SOMETIMES WHEN A MANS PERSONAL LIFE FALLS APART SO DOES HE . JUST MY THOUGHTS . THANKS FOR KEEPING THIS PERSONAL AND PRIVATE ON BEHALF OF THE OTHER MEN WHO ARE JOB SEARCHING AND MY SELFAS WELL. WE WANT TO STAY... JIM | |
| tom | 9/9/11 |
| I hate working at the willington ct. site , I want to transfere to Mildale but he little guy manager with one eye shop manager wont allow it . he wants his weekends free and turns off his phone at noon on saturdays and can never be reached until Tuesday at 10am when he shows up. He is to hard to work for , why cant I geta move to another site. Help me out please , tom.in CT. | |
| Jenn | 7/16/11 |
| My company makes me to stop at Greencastle PA TA i try to avoid most of the times cause their internet sucks so bad i wish do could get better internet service the wireless doesn't catch in parking lot at all | |
| lee | 7/19/11 |
| The ta shop in duncan sc is a joke. Tried to get ac charged 3 different days while there. The ac guy was always gone, or on break. 3 ac machines and nobody to work them. Went back at night and no ac guy. Guy there said" looks like you will have to sweat it out and smiled. No rest rooms in shop to use. Got grease on my boots walking floor of shop. A new meaning to hole in the wall | |
| I guess Pilot will have more business!!!! | 6/28/11 |
| I know that TA/Petro probably never read much less do anything about any of these valid complaints. I have called in several times but nothing is ever done about it. I guess profits are number 1 and customer service is number 5. Arogant. My complaint once again is about the Petro #312 in Knoxville, TN. This place is a zoo! I'm not sure who the general manager at the shop is but both of the assistants are pathetic. The first one named Shannon couldnt talk to me right away because he was on his cell phone. I left and returned later in the evening and tried to speak with Robert, the other assistant. I have never met a more rude and arogant person in my life. He must be doing favors for someone at the coroprate level. Robert cannot be 18years old. But is rude enough to tell me the problems I am doing driving my truck. I am 53 years old and have done this driving thing for more than a few days. I am so proud that TA/Petro has Robert to let there customers know what we are doing wrong. Like I have said before, I have called 3 times to the corporate office. I stopped there earlier today and there was Shannon on his cell phone still. Talk about losing touch with the people who pay your salary. From this day forward I will never stop at either a TA or a Petro. There coroprate people stands behind those who run away business. Therefore for me it isn't a Knoxville problem it is a Coroprate problem. | |
| Jennifer | 6/30/11 |
| I am also a former employee of T.A in Amarillo, Tx, I myself have been having promblems with getting paid the hours I have worked. I started June 3rd so I had 10 days on the pay period worked. On payday June 21st I called my card and I was only paid 149.21 for 10\8 hour days! When I contacted the manager and the accounting department neither one of these people could give me a straight answer to what was going on, nor did they give me a check stub for the pay I did receive. I have calcuated my hours over and over and what they are trying to pay me just does not add up with my pay rate. How is this company still in bussiness??? I would just like to get the money I worked for and a copy of my ck stub, and clock in\out sheet. They think they are going to cheat me they have another thing coming!!! | |
| anonymous | 6/6/11 |
| the ta at burns,wyo. was my daughter's dream to work there she never worked at a job before and she went and aplied at the buck horn got a waitress job her shift was souposed to be from 4pm to 10:30 pm but she never got home be for 3am whitch was very hard on her because she had to go to high school the next day.she went to put her 2 weeks notice in last night a the general manager katie fired her and hold her to get the hell out not come back shes not even allowed to by gas for her car there eather thats fine luckly theres other places to by gas. i do think it was professnal of katey to cuss my daughter out no mater how made she was.none of my family will go back there for anything again. | |
| Friend of an ex-employee | 6/6/11 |
| This is a formal complaint for the Travelcenter of America addressed in Burns, Wyoming. Not but yesterday a friend of mine who worked at the Buckhorn went to tell the general manager that she was going to quite. She'd put in her two weeks notice on June 5, 2011 and her general manager fired her on the spot with apparent anger and told her to leave the property immediately and to never return for any reason. As of now and the days ahead, she is not allowed to dine at the Buckhorn nor is she allowed to use the Travelcenter of America addressed in Burns, Wyoming. She has been wrongfully banned due to the event that her general manager used violent language to fire her as well as inappropriate behavior. The general manager has also been seen as a favoritist, being considerate to a select few. Please re-asses the staff at the TA in Burns, Wyoming for it not only has a bad reputation but many who have worked there have been wrongfully fired due to the bias of a general manager and have been harassed by fellow employees. | |
| confuse!!! | 6/9/11 |
| I have worked for T.A since 1999. As with all the employees that work for T.A i get a $2.00 diduction from my pay check every other tuesday for drinks, today i got a coffee from the fuel store n was asked to pay for a cup by security, mind you he only asked for .27 cents and i was confused as to why do we have to pay for a cup if we already get a deduction from our paycheck!!!! Security said it came from the store manager and he was only doing his job...What is the perpuse of getting a $2.00 deduction if we still have to pay for a cup!!! Would'nt a cup be included with our drink? Can any one please send out an answer!!! Mind you i have been very happy with T.A just confuse with that little thing that happened.... | |
| Me | 5/24/11 |
| Was supposed to get paid by TA today and they decided not to pay us. What the hell!! I have kids I have to take care of. Better with the previous owners. If I could I would quit right now, but I do need the job. They better start paying their employees as promised or there will be lawsuits filed, not only by me, but a lot of other employees. | |
| disgruntled driver | 6/4/11 |
| I stopped at the T/A in london,OH.at 11:15 p.m. and went in to eat, it took the waitress being told 3 times just to get a glass of tea, and took other orders before mine then when the food was ready it sat under the heat lamp for 10 minutes before she even got to it. then instead of serving the food she put it on a tray and it sat there for 5 minutes while she gabbed with the cook. at that point i walked out ( during the whole time the manager was standing there not caring that they were losing customers. The way I see it apparently the drivers that bust their but all day have to wait for the bull session to end in order get something to eat. When the waitressess and managers figure out that the drivers are more important than their bull sessions they may not have so many walk out on them, and they may just make some money in tips. As for me I will not stop at another T/A again there are other places that I can eat at and even get served hot food. | |
| anonymous | 5/30/11 |
| worse. place. to. work. ever. DALLAS. PIKE. MANAGERS. PLAY FAVORITES | |
| bob | 5/11/11 |
| Worst place to work for ever! If you don't want a headache don't apply!!! | |
| Anonymous | 5/8/11 |
| this complaint i have is about the ta in jessup the other night i was there for a meal the server was polite but i think something had happen inthe kitchen but i was waiting for my food for along while i ask the sever what had happen she said the cook was not therre so she callsome one i guess who i think was a managerand then an argument started between the manager and the cook which i think that that cook should have gotten fired cause there is no way a cook should tslk to a manager and an employer like that when he should be on duty some time we truck driver have only a couple minutes to an hour to sit and eat before we get back on the road again and i think corperate should look into this deep where that cook needed to be terminated for insobordination | |
| Managment Kingsville, Ohio | 3/15/11 |
| I have noticed a lot of people complain about the Shops in TA, but I have found the Restaurant and the QSRs are way more friendlier. They actually enjoy working with the drivers and see them as people. If you have not been to the North Kingsville Travel Centers you are missing out. I guarantee you have the best service especially in the QSR. | |
| Anonymous | 2/8/11 |
| TA in Jackson TN or Denmark TN is a horrible place, illegal gambling, employees paid under the table because they aren't legal citizens, VERY poor management!!! I would recommend this place be shut down or at the very least investigated! | |
| Robert Newport | 2/8/11 |
| Monroe, Michigan-- the Mountain Man breakfast was superb. The presentation was second to none. Slices of steak over cheese, onions, green peppers and mushrooms layered over hash browns and an egg omelet. It was all you can eat! when I asked for seconds, the waitress gladly obliged. I am a truck driver now but was in restaurant mangament for 20 years. This was a quality place to eat. You can tell the staff puts a lot of effort and pride into what they do. Thank You | |
| Anthony | 1/19/11 |
| I work for the TA Shop in Savannah, GA. In my time there so far, I have seen a General Manager get fired for doing under the table deals, an Assistant Manager quit for being accussed of the under the table deal scam, 2 Service Advisors fired for a supposed card fraud, and about 6 mechanics fired for various reasons. We have had many different temp managers, and not a single one ever really cared about our well being or the services that were being provided by the technicians. I personally have seen other mechanics doing under the table deals, double charging drivers for labor, doing poor jobs, and passing up on jobs because they don't feel like doing the work. The condition of the shop itself is extremely poor. The shop tools hardly ever work, the oil change pits are in hazardous conditions, and the bay doors can come down without any notice, which could definitely cause serious bodily harm and damage to customers trucks and trailers. This shop has definitely become a place I would not recommend this to ANY driver. | |
| Terea Oglesby | 1/24/11 |
| No star here! We have stopped twice now at your service /repair. shop in Brunswick, GA. AND GOT NO. SERVICE AND ATTEND AT ALL!!THEY. TOTALLY. IGNORED US!!! We drive for Conway Truckload. And are company use's your facilities alot. We've never had a problem anywhere else. Just at this shop x29 off I-95 | |
| annominous | 12/5/10 |
| ive been a long term emploee for your company 2 days ago a notice was posted if we get 3 dine and dashes i n a 90 day period we as the waitstaff will be terminated we do not do the cash transactions with our customers there is noi way we servers can keep an eagle eye on every single customer at the same time this prohibits us to do our other job duties such as bring up dishes ice busing tables diliverinf food morale is way down with this threat hanging over our heads no one seems to care how can we be responsible for the wrong doing of another we are as much the victim as is the company | |
| tuck driver | 10/14/10 |
| I stoped at the colby TA, I walked in and asked if i could get my truck worked on. They said that it would be a bit they could get it in so i go out side to have a smoked while i wait and i see a man who works there smoking in the building. and after that I was concern when i heard the truck drivers talking about how they turn people away cause they dont have anyone to do the work i was wondering what the guy does that was smoking cause i'm sure he could do some work, not smoked. After hearing all the stuff about wat the other guys had said i left and i'll make sure i tell everyone not to go there. | |
| Anonymous | 7/20/10 |
| I have workied for the TA In auora oregon for amost 2 months. I have been paid 3 times and each time because th manager Brian failed to get me into the computer I have only been paid 60% of each check for 3 checks. Today is payday and they said they finally put my check on a card. well I dont have the card. They told me that when I worked there 2 years ago that i was given a card. well come on now who keeps a card for 2 years that they dont think they will ever use. And now that I'm trying to contact them no one is answering. I have barely been able to survive for the last 2 months because they haven't been paying me My money. And now I wont be able to pay rent because they put my money on a non existant card that was destryoed years ago. My question is if thats the case then why were my last 3 checks given to me in cash and only 60% of my earnings? Someone please look into this. I feel Brian is not a very good manager, And I feel I am being taken advanrage of | |
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