800 S. Shamrock Ave. Monrovia, CA 91016
(626)599-3700
Reviews For Trader Joe's Company Corporate Office
JY  | 5/7/12 |
| I got food posioning from item purchased at Trader Joes. I contacted the store to get more info and manager not helpful. I contacted the corporate office. Left messages for 2 months. Never returned any calls. Finally.... she answered her phone...claimed never got any messages. Ya right!!! She said would file claim. Next day, a man called and claimed to be from Trader Joes. He needed information to process claim...He requested my name, address, DATE OF BIRTH AND SOCIAL SECURITY NUMBER!!! Why would you need SS? He said they are not liable for what they sell. If thats the case..why did he ask for above no? Something is fishy here besides there spoiled food. I contacted the store where purchased and corporate again...guess what no return phone calls. With no dates on products...and items with there names on them are from who knows where...BUYER BEWARE!!!! | |
| Marjan Tehrani | 5/24/12 |
| I'm a regular customer at Trader Joe's. I had really a bad experience today and I'm so unhappy! Today I bought a Mexican style chicken salad for lunch. I almost finished it when I found a cockroach (or whatever insect looks like cockroach) in the box. The cockroach looked marinated in the salad. Now you can imagine how I felt. I took the box back to the shop. Yes, they gave me the money back, but who cares about $4. I hope I don't get sick. I can't trust the pre-packed food any more! I do love shopping at Trader Joe's but recently the products are not fresh. Several times, I bought small box of cucumbers or strawberries and I had to garbage them as they were bad and spoiled! Marjan | |
Carole Hall  | 5/22/12 |
| Good morning, I do enjoy Trader Joe's and for thwe most part have no complaints, but just recently I purchased a box of SWEET BITES a Product of France. On the cover is a picture of 9 sweet bites, but just above is a circle claiming 4 bites of each, which would make 12 bites. Not so, there is only 9 bites inside, this is false advertising by either the French or Trader Joe's. Don't know if anyone will read this but at least its off my chest. | |
| jc | 5/8/12 |
| Got severe food poisioing from food bought from Trader Joes. I went into store to get more information to give to doctor talked with manager from Orland Park, IL location and was not helpful. I called the corporate office and guess what...never returned any phone calls. Called once a week for 2 months...no return phone calls. I finally got ahold of this person when she remarkly answered the phone. Said she never received my messages...Bull!! She said she would start a claim immediately. The next evening..yes evening. I received a phone call from a man stating to be from Trader Joes. He wanted my name, date of birth and SOCIAL SECURITY NUMBER! Why would they ask for SS? This man then stated they are not responsible for items sold in there store. If that was the case...why did he ask for my personal information? I called store where purchased and asked about this and guess what no return phone calls. There is something fishy going on with Trader Joes besides the rotten food!! | |
| Cindy | 5/9/12 |
| Shoppers beware. There are no expiration dates on frozen items. They put there name on poor quality items that you would not normally buy. But because there name is on you think differently. Try calling corporate...don't return calls. They don't stand behind what they sell. Smarten up shoppers!!! | |
Bella Icenhower, ND  | 5/12/12 |
| Trader Joe's I have respected your company's integrity for sometime. Please correct your labeling or raise the price of your non organic dairy to afford to feed your cows non GMO. Your customers are going to be very upset. I have posted this to my FB with over 3250 friends. I will continue to do this until we hear that you have corrected this fraudulent activity. Via Nature against Monsanto: "TRADER JOE'S NON ORGANIC EGGS & MILK IS FED GMO'S I LOOKED UP THE LOT# ON THE TRADER JOE'S MILK AND TRACED THE MILK TO CLOVER IN PETALUMA CA. AND TALKED WITH THE HEAD DIRECTOR SHE CONFIRMED THAT THEIR FARMERS USE GMO FEED & UNLESS IT'S ORGANIC THEY HAVE NO CHOICE TO BUY THE GMO FEED & SO I HAD TRADER JOE'S CALL TJ'S HEADQUARTERS TO ASK WHY THEY SOURCE THEIR MILK FROM GMO'S WHEN THERE POLICY IS THAT ANY TRADER JOE'S LABELED PRODUCT IS NOT GMO SOURCED HEADQUARTERS REPLIED THAT THEY CAN'T FIND A NON ORGANIC NON GMO FARMER CHEAP ENOUGH TO GET THE RIGHT PRICE FOR THEIR STORE LETS E-MAIL TJ'S HQ TO STOP THE FRAUD OR HAVE THEIR LABEL REMOVED FROM THEIR NON ORGANIC MILK." | |
jackson  | 5/14/12 |
| To John K. I actually work for Trader Joe's. I have been working for them for a long time. I have seen the values change and to be honest, it is not the same working there. In fact, I am looking for another job. Enough of that though. There is a reason why frozen foods don't have labels on them. They are frozen! There is no expiration date for frozen foods because they won't go bad. If they taste bad it's because of frostbite. If the food is frost bitten it means the product has been in your freezer for too long at too cold of a temperature. Our frozen food consists of our highest area of sales. That being said, there is not one product on our shelf, aside from a few deserts that we don't order at least once a week. Our frozen orange chicken? Each day the average store brings in 5 cases. We rotate our product every day as well. If the frozen food is tasting bad, thats not the fault of the store or the company in this case. Other chains may put a best if used by date on their packaging, but thats an overall suggestion. I'm sorry but it's just common sense, and I have to explain this to customers every day. To Flo...We were one of the first companies to sign the fair trade and food acts. Just look at some of our chocolates and our coffees. Yes, the tomato thing was a rumor. Everybody needs to wake up and stop listening to rumors, and being so picky about things. You complain but drop so much money in our stores. To the other complaints, very valid and I agree. To the people who enjoy our stores, thank you for coming. We love the loyal friendly customers. And if there is a complaint, be nice about addressing it to the "right" people. The cashiers just work there and have enough stress to deal with than being yelled at because they had a bad banana 6 years ago and never got a free one to replace it. | |
| M..Ryley | 5/17/12 |
| I have no rating I have a complaint. I was shopping on 5/16/2012,at Store#109. It was only about 10:00 am and the store was almost empty. The checker was very rude! Her name was Lisa. When i told her I didn't like being rushed and pushed and rushed out the door she said nothing and just turned her head away. I could not even put my money away! The counter was littered with bags and there was little room for my items I bought and my purse. I left the store and then decided this was not right so I went back to talk to the manager,I didn't get his name. I didn't feel like he even cared when I told him of my complaint! This is no way to treat people and or customers. I will tell my friends and I may not shop there again. M.R. | |
| Virginia | 5/19/12 |
| I just moved to FL - The Villages. Where I lived before I shopped at Trader Joes. I loved their things one favorite their Tuscan Panini Bread can't find here. Please consider opening one here. It would go over big!! | |
| Pat Campbell | 5/2/12 |
| Please, please consider bringing Trader Joe's to Amarillo, Texas! After living in So Cal & Tucson, I really miss having Trader Joe's available. Amarillo is a growing, thriving area with lots of people moving from other places to do business because of the competitive real estate prices, among other things. Thank you! | |
| Sue | 4/27/12 |
| I don't understand why people love and support Trader Joes? Over 90% of their products are imported. These products come from as many countries you've never even heard of! What are their safe practices and their food safety practices? Do they even have any? And what about buying american and buying local? What about our workers, manufacturers and farmers? I can't understand why for example a package of cut stew meat comes from two different countries like Mexico and Nigeria??!!! This is a gross concept but a cheap one and what about increasing the potential for bacterial and food borne contamination? I find TJs customers despicable and ignorant. And the irony is that these shoppers mainly categorizie themselves as " trendy, savay, intellectual, and conciencious" shoppers. They are hurting our economy and fattening the TJS corporate pigs - this is why the company is so hush hush. And what about the cheap produce imported from all over the world yet we grow the same crop a few miles away. And what about the wasteful packaging they use? They contributing to endless amounts of waste in our landfills. For example look how they package one bunch of basil? It's in a huge plastic clamshell whereas stores like Lucky and Railys tie a bunch with a rubber-band. Don't shop Trader Joes America! | |
| Georgette | 3/7/12 |
| I love to shop at Trader Joe's. Luckily there are three within a 45 minute drive to my home. If you ever consider opening one in Port Hueneme, Ca We here in Port Hueneme would be ABSOLUTELY THRILLED. I know of two great locations possibly available. Thanks for listening. | |
| John Kole | 2/19/12 |
| Trader Joes never seems to mark the expiration date on their frozen foods, like other Major food stores like Costco, Safeway, etc. do. We end up throwing away a lot of the food, not knowing how old it is, because we have spent time cooking some Trader Joes frozen food items, and found only after we spent time cooking them, that they taste terrible because they have been frozen for too long! This ruins our family meals... Why won't Trader Joes mark the expiration date on their frozen foods? We cannot buy frozen food from Trader Joes anymore, until they change their policies...We will buy these items from other sources like Costco and Safeway. We used to shop there a lot, buy our shopping there will decrease considerably.... John | |
| souleymane kone | 2/20/12 |
| Sir, I found it as great hounored to be linked with you. Its cost 6.1 % cost of 25kg to ship 25 kilograms of Non refined Gold Dory Bars to you and i have paid 4%?can you trust to pay the remaining 2% meant for insurrance and freight to ship and deliver the 25kg for you via Global Africa Logistics Cargo in four working days? The required fees shall be deucted from the payment after assayed. A representative shall meet you at your airport to clear the 25kg from your customs before heading to your office/home or refinery for assay. Commodity: Non Refined Gold Dory Bars. Quantity: Approximately 25 kg first shipment with Rolls and extensions Form: Dory Bars Purity: 92.5%. Density: 18, 16 Hallmark: GLD specification and standard HS Code: 7108 Gold, Unwrought or in Dory Bars Forms, Finesse: 22, 05 Carats Minimum. Origin: Burkina Faso, Africa. Packing: Export Package Boxes. Amount: $32,000Per Kilo Commission:10% The following documents: - Proforma invoice; - Certificate of Origin; - Certificate of Ownwership; - Export License; - Goods proof (deposit slip) Air Way Bill The contents inside shows 16 Pieces of Non refined Gold Dory Bars Packing listed below: 8 PIECES of 2kg cubes block = 16 kilograms 3 PIECES of 1.5kg cubes block = 4.5 kilograms 2 PIECES of 1kg cubes block = 2 kilograms 5 PIECES of 500 grams cubes block = 2.5 kilograms THE TOTAL; 25 kilograms of Non refined Gold Dory Bars Presently the goods has already been logged at the customs storage warehouse Lome Togo, Airport: Delivery Airport to any Buyer destionation. Best Regards Mr.Souleymane Kone Email:soulkone141@yahoo.com tel+229 9818 7737. cotonou rep du Benin. | |
| Violet | 2/16/12 |
| I recently moved to Oregon and am finding that there is no consistency in the products from state to state. Trader Joe's outsources to local manufacturers, which is normally a good thing, but they seem to have no requirement that recipes be the same in different locales. The mini-fiber cakes that I enjoyed for years in California are dry, sawdust like here in Oregon to the point of being inedible. I have called customer service in Monrovia but it seems to be a very difficult process to find the product I want to purchase. | |
| Judith Ann Hillard | 2/11/12 |
| I have loved Trader Joe's since I had to drive from Phoenix to Pasadena to go by the first one ever on our way to a boating weekend in Santa Barbara. It was so exciting then, in the early to mid 80s to have such a place. Then, when you came to Tempe, I was over the moon. And when I moved to Arlington, VA, you'd just arrived there as well. Now, my sister lives in Spokane, WA, and you've opened a smaller version of the store there (but it had almost NO Christmas stuff, and I just assumed I'd be able to get advent chocolate calendars for her NINE children up there rather than cramming them into my suitcase here -- WRONG. And then I learn there were so many here, they were going for a penny apiece after I left town. Thanks Jude for your loyalty)! Anyway, I made the discovery of your wreath sugar cookies and they appear to be gone from every Phx-area store now. I am down to my last two boxes and am in a deep depression about this. I adore them, and am trying my best to replicate them with my best rolled out sugar cookie recipe, and grind cranberries and pistachios or hazelnuts, or whatever on top of a glaze. I can't get the glaze right, nor the lightness of the cookie. So, I'm begging you to find me some more somewhere and ship them to me. They were down to 99 cents a box in Ahwatukee, and I bought out their last 30 boxes. I did share them with my very large family and my sister Jan up in Spokane with all the kids (7 are boys, too). They get a lot of food from the food bank at the church in the shopping center right by your store there, as they are missionary pilots on loan to Moody Aviation where Billy teaches young pilots to survive and keep the plane going in third world countries, as they did for 20 years in various parts of Africa. So, they are freezing, but loving the sushi and the wraps, salads, pasta dishes, etc. So, if you can't share the recipe or the baker with me, can you at least find a way for me to get some more before next Christmas? I am totally serious that I want a huge crate of wreath cookies soon (and they expire in May). Your most loyal customer in AZ anyway, Judith Ann Hillard judithannhillard@cox.net 2840 E. Dunbar Drive Phoenix, AZ 85042 (602)277-4202 | |
| susan Kilkenny | 2/11/12 |
After phone calls to Corporate and promises from the Encintas store in CA tht I would have my calls returned I have heard nothing. Such miserable customer relations!!!!!Anyone read or have proficient hearing? I had a dinner party completey ruined almost 4 weeks ago when I poured Trader Joe's ORGANIC tomato chunks as a finishing touch on my other Trader Joe fine ingredients. The can included a very large COCKROACH!!! Brought it back to the store and they offered consolation of "YUCK"They assured me I would hear something from Corporte....Nothing!!!no answer to my call. Talking to the woman at customer relations who listened to my experience was like talking to a robot Sad to have to change after all these years of shopping. Friends and neighbors grossed out too! Stuff happens that cannot always be prevented but you are in control of customer relations. | |
| Margie | 2/9/12 |
| Manhattan Beach Store - I found the worker's to be very helpful and courteous. I Didn't feel that the employees are happy but in spite of it they do a great job servicing anyone who enters the store. I've shopped that store since it opened and I can see a decline in the store's management not the employees. I hope it gets better in the near future. | |
| C. Johnson | 2/7/12 |
| Greetings Trader Joes Personnel: Just to let you know that those of us in Alhambra, California would like a Trader Joes nearby. There is a huge space that is vacanct at 701 E. Main St., Alhambra. It is in the Smart and Final shopping area with a large parking lot. The phone numbers to contact are: 310-550-3393 310-801-3431 Thank you. | |
| trader joes sucks! | 2/3/12 |
| This company has changed it's traditions and turned into a corporate company! I used to shop their, the people seemed like a big family! Now it's like the people are robots! Just gone down hill! I heard a year or so ago they hire a bunch of kids out of college and they are changing the whole system. A few of my friends have been working for TJ for 10 yrs and are at the point were they are unhappy with the changes. I believe we should evolve with change but keep the family thing going, it only build moral, most people are more happy. I used to love this place but now I shop at fresh and easy, they seem to be gaining on TJ in my neighborhood! I do not recommend them at all! One thing to ad my buddy's say that TJ have been late on giving the employee's W2's on time! two weeks late, wow a big company like that should have their crap together! Scumbs!!!!!!!!!!!!!!!!!!! | |
| Connie Hanson | 2/1/12 |
| Well, Trader Joes? Doesn't the east coast of Florida merit your putting a store here? I have to go to Connecticut to find one of your stores. I live in Palm Beach Gardens, Florida and there is a perfect spot called Legacy Place which could house your store and believe me, you would get tons and tons of customers. Come on down and not to the west coast. | |
| Sally | 1/26/12 |
| We're so excited about Trader Joe's coming to Colorado. We relocated here from California 10 years ago and TJs is one of the things we really miss. About two years ago, SmartCo tried a few stores here and for whatever reason pulled out after putting a lot of time and effort into remodeling vacant grocery stores. They were only open a few months and didn't really give themselves a chance. I know TJs will do much better. We live near one of those empty stores, looks like new in and out, and to this day I think "what a waste." High traffic, major artery but still in a neighborhood -- I think TJs would fit in there perfectly. Location is Smoky Hill and Buckley in South Aurora (near Centennial border), please have your scouts check it out! Hope to see you open near us soon. | |
| Flo Martin | 1/22/12 |
| I have heard first-hand that Trader Joe's, unlike Taco Bell, McDonald's, Burger King, Subway and Whole Foods Market, has not yet signed the Fair Food agreement. This agreement, sponsored by the Coalition of Immokalee Workers, indicates that tomatoes used by signator companies are picked by farm workers who are protected in the field. Trader Joe's, please do the right thing and sign the Fair Food agreement. | |
| Bette | 1/18/12 |
| It's been reported on the news today that Trader Joe's is in the paperwork stage of coming to Denver, Co. GREAT!!!!! I love Trader Joe's and have been doing my shopping there in Phoenix when I visit my daughter. I would, however, love to see a Trader Joe's in Grand Junction, CO. Would that be possible? | |
| leon thompson | 1/16/12 |
| I have been going to trader Joes market in los angeles for many years. The last few years I have been living in Fayetteville georgia. There is no Trader Joe's near where I live, although I heard when I moved here one was being built in Fayetteville; Then I heard in Newnan Georgia. Once every few weeks I have to drive 45 minutes to an hour to a Trader Joe's in Atlanta to do my grocery shopping. THIS IS A HUGE INCONVENIENCE and gas costly. It would be nice to have a store here in Fayetteville; A growing and prosperous community. I have been a spoke's person for Trader Joe's for many years and have turned many people onto your store.. Thanks | |
| Jincie | 1/16/12 |
| I AM CONCERNED. I KNOW THAT WHOLE FOODS HAS A VERY DECEPTIVE PRACTICE OF HIDING "PRODUCT OF CHINA" ITEMS UNDER PURELY AMERICAN NAMES. I AM AFRAID TRADER JOE'S MAY BE DOING THE SAME BY JUST PUTTING, "DISTRIBUTED BY TRADER JOE'S" AND NOT REVEALING WHERE THE FOOD ACTUALLY ORIGINATED FROM. THEY HAVE A SEAL "OF ASSURANCE" SO TINY YOU NEED A MAGNIFYING GLASS TO READ IT AND IT IS ACTUALLY, ACCORDING TO ABC, A BOGUS SEAL USED BY CHINA. THIS IS DECEPTION IN IT'S HIGHEST FORM. I HOPE TRADER JOE'S STOPS THIS PRACTICE. | |
| Gloria Wright | 1/15/12 |
| HOW MUCH LONGER DO WE HAVE TO WAIT FOR A TRADER JOE'S IN OUR CITY OF MENTOR OHIO. WE HAVE BEEN PUBLICIZED FOR MANY YEARS AS ONE OF THE BEST CITIES VOTED IN AMERICA - - - HEY YOU IN MANAGEMENT - - - WE IN MENTOR DON'T LIKE THE MILEAGE WE HAVE TO GO TO IN OHIO TO TRAVEL TO YOUR "OTHER" STORES. WHERE IS YOUR MANAGEMENT IN MARKETING ????? GO TO THE BEST CITY AND GET YOUR NAME PUBLICIZED WITH YOUR BOOST OF SALES. | |
| Diana Eyre | 1/10/12 |
| My husband and I LOVE Trader Joe's. We do not have your store in Sonoma, so we travel to Petaluma and Santa Rosa to get our TJ foods, etc. Yesterday we were so disappointed, because the mini toasts were not on the shelf, and neither were the boxes of turkey broth. We were told at customer service that those items are "seasonal." Oh, say it isn't so! We use those 2 items all year round. Your turkey broth is a million times better than the chicken broth, and no other store carries it in our area. We hope you will reconsider stocking those products all year. Then we will give you 5 stars!!!!! | |
| Jim Maida | 1/6/12 |
| I have always loved your store, and the products you sell. When I lived in Los Angeles, I would shop there every week, and stock up on my favorite goodies. Sadly, I moved from L.A. to Orlando, FL and there are non of your stores here in Florida. I have asked many times in the past few years, but so far I ask to deaf ears. There are many Trader Joe shoppers that moved here from northern states,and we are all hoping that you will consider us down here. I'm tired of carrying an extra suitcase with me when I visit CA.and fill it with your chocolate orange, and raspberry gel sticks, and assorted delicacies. This recent trip to L.A. for the holidays, I bought so much, that I had to ship a box back home along with the suitcase I carried on board. PLEASEEEEEEE, open some stores here in Orlando, and surrounding cities here in Florida. | |
| Patrick | 12/30/11 |
| Horrible service at trader joes Manhattan Beach; Ca. On Rosecrans. The clerks are rude and like to make the customers part of their jokes. Beware : your complaints will fall on deaf ears when notify management. | |
| beth Cameron | 12/22/11 |
| Trader Joe's in Albuquerque is wonderful - the Paseo del Norte store has an outstanding manager, Miles, who does everything - I know because he carried out my groceries when a kind cashier, Erich, said the bag was too heavy and he'd get carryout - I appreciated the fact Miles overheard from the Boss customer service desk, threw on his coat and carried out my purchases. Jennifer has always been the most helpful and customer oriented person on the floor or at the register - she always sees what we're looking for and locates it for us. Both Albuquerque stores are customer oriented but the Paseo store goes above and beyond all others - thanks for having such dedicated staff. beth | |
| Nancy Lovett | 12/11/11 |
| We live most of the year in Anacortes, WA -- went to your location in Everett until you finally opened a location in Bellingham, WA -- but that's still 45-60 minutes away! Please - would love to see a Trader Joe's in Anacortes. You have a lot of customers in the area, already, and Anacortes is a perfect fit for your company. Take a look -- it would be worth it -- and your customer base would love it!!! | |
| Lydia DeBlasi | 12/5/11 |
| I have been to Trader Joe's in L.I. New York when visiting my sister. I love shopping there. I live in Orlando, FL and unfortunately we have no Trader Joe's in the Orlando area. Why not? My sister sends me packages of items from Trader Joe's because I can't purchase the items here. Will someone please open a Trader Joe's in Central Florida? | |
| Susan Glenn | 11/30/11 |
| I have a question and don't know where else to write ??? I would like to know where you Pumkin Ice cream is , Last year my son and I tried it and loved it so much that we told all our friends about it , Than I went to the store in Kirkland and they told me that they probably would'nt be getting anymore ! My Son was so sad :((((((( . Is there anyway we could get some ??? Pleeeeeease!!!!! Thank-you Susan Glenn A Very faithful customer E-mail: Hearinglady@gmail.com | |
| David T | 10/21/11 |
| I enjoy shopping at Trader Joe's, and I would likely shop there (the Carmel Mountain/San Diego store) more often if the parking wasn't so bad. One of the employees said that the Carmel Mtn store was one of the lower volume/performing stores. I wonder if the terrible parking has anything to do with that? | |
| J & p. Temecula | 10/17/11 |
| Concerned about eggs! Shelf life? California Eggs, produce, and buy from locals Not China, or other Countries! Understand the owner is German ? Are you an American Citizen? Your stores are high quality ! We miss the Bufflo and goat yougart! Wish you would discuss Health issues concerning Soy and its dangers and concerns for people with hormone issues! Really enjoy your Salmon wild caught! Do you like most Salmon sold Have it packaged in China? Do you sell garlic from China? One day price will cause more demands on all of us! But food inspection safety and value will hopefully tell the truth! We shop in Temecula and have the best of your employees There! So helpful As Christians who do not entertain Halloween We thank you for the Autumn theme! Please.... No witches, black cats, death or grave or spooks Displayed! We notice those things and make decisions where to shop by their standards! No Happy Holidays. But. Merry Christmas please! We wait and watch! No Santa but The real reason for the season! Thanks. j & p. Blessings to you all! Thanks ! | |
| Andrea Marx | 8/9/11 |
| My Husband and I moved to St Augustine Florida 7 years ago from Long Island New York. We had 3 Trader Joe's in the area. We Miss them. Is there a chance we can get one down in Florida. Us Northerners are salivating for the store. We stock up on groceries when we visit up north | |
| Richard F. Koppe, Jr. | 8/13/11 |
| To the corporate management at Trader Joe's; For many years (14), I lived in San Diego, and I loved shopping at Trader Joe's for all of my home purchases as well as a staggering (for the mid 1980s and early 1990s) sum of about $ 200.00 to $ 300.00 for one day our sailing for my sailing parties on my 38' Catalina sailboat; and that was every Saturday and Sunday. We all appreciated the innovative, thoughtful, exotic and the reasonable-priced offerings at you excellent stores. Alas, for the last 14 years, I have been Living in West Palm Beach Florida and there are NO Trader Joe's anywhere. Do you have any idea how much money you could make in Florida !?!!?!?! And what a loyal following that you would have even in the most affluent areas of Florida !!!??!? All we have is Publix (and they do a fair, if pedestrian job of a full range of items) and then there is "Whole Foods"/whole paychecks !!!! And they are really incredible, and so are their prices !!!!! Your Company with it's already loyal following would fill your stores here day and night and especially in the more affluent areas of florida such as: Destin, Florida and down that lovely west coast of Florida Stuart, Florida, is a mix of middle class and VERY AFFLUENT retirees who want to stretch their millions and have really great food for their homes and parties. West Palm Beach, Florida is now quite a mix of ethnic, socio-economic demographics; but the demographics have swelled to now year-round residents who are incredibly saavy and affluent. Oh, and let's not forget the uber-wealthy on the Island of Palm Beach. Let it never be said that the super-rich don't like bargains or better said "Value for dollars" in stocking their huge homes and laying in provisions for their fabulous parties at their $ 30 million dollar plus homes and additional provisions for their extravagent yachting parties. Going further south on the eastern coast of South Florida there is: Ft. Lauderdale, the city that never sleeps with their multi-million dollar homes on the intercoastal and canals, their huge yachts; then there is a huge "alternative life-style community" that spends money like water; and they too have enormous parties both at home, catered, and on their yachts as well. And Lastly, Miami, Florida, more specifically in the areas of "Cocoanut Beach". "South Beach" and "Fisher Island". These are the most affluent areas in the Miami metro area who would literally flock to a convenient Trader Joe's store. I am sure that your executive staff, marketing staff, and operations staff have written the State of Florida off as a "Fifth-World-Banana-Republic", which it is; but this is a State with very select target markets that would do you well in your expansion. In short, I MISS YOU GUYS !!!!! Richard F. Koppe Jr. 1830 Embassy Drive, Unit # 105 West Palm Beach, Florida 33401 Mobile Phone: 561-315-3570 | |
| my name here | 9/18/11 |
| Your customer service in henderson nv is deplorable. I was not able to go for a long time due to my hours at work and was so happy I would be able to start shopping there again once my hours changed. But first off the idiot behind the customer service desk practically runs you over when he is out on the floor to "HELP" someone and NEVER says excuse me. The and I will use this term loosely "ladies" behind the registers are always so busy talking to this jackass behind the CS counter that you have to ask them if they are even open. With lines of people waiting more than 3 you would think these assholes would ask if they could help you or look to help you but NO the jerkoff at the CS counter would rather hold a non working related conversation. I could give two shits less what these assholes are doing or what happened yesterday. If they want to screw around do it on non working hours not during there shift. Your company sucks now in my opinion and guess what the only reason I went there is for Coffee because of the price well guess what Starbucks will make out because I will only be buying coffee from them I would rather pay more for the good service than save a few dollars and deal with assholes. SCREW YOU TRADER JOES!!!!! | |
| Charlene Mercadadante | 8/29/11 |
| I just learned that you have discontinued the Trader Joe's Dairy Free Mochi. Please Please Please bring this back. It is one of the few non dairy desserts for people who cannot eat dairy. Thank you. | |
| adrienne | 9/1/11 |
| I love, Love, Love Trader Joe's. There is a store in Arlington Heights, IL which I frequent. Now, I will be moving to Ashevill, NC. Please, Please, Please open a store there. I can guarantee you will be very well received. | |
| | 9/1/11 |
| I went shopping at TJ today and wanted to buy one zucchini and found that the zucchini were in a package of four. I asked to buy one and got a snide condescending remark from one of the employees. "Ummmm no, that's not how we do that around here, and maybe that should encourage you to eat healthier." Needless to say that there are plenty of other places that we sell me one zucchini and not give me a lecture about healthy eating. Trader Joes lost my business today. | |
| A Marti | 9/11/11 |
| How about opening a TJ's on the Upper Eastside of NYC. I have been to the Union Sq area store and the 14th St store and 72nd St Bdwy store, but what about the population accross Central Park, Fairway managed to open up an Eastside store, How about you Thanks | |
| Helga Walter | 9/10/11 |
| I have been a loyal customer of Traders Joe for several years and the staff has always been friendly. I have been buying your wild Alaskan Sockeye Samon fillets for years ( frozen). On my last visit to the store I picked up several packages of wild Sockeye Salmon fillets not realizing that they actually were a product of Russia. I did not pay attention, because I never had come across anything but Alaskan wild salmon at Traders Joe. When I called the store, I was told I could return the fish, which is o.k. I asked the sales person, why you are suddenly selling Russian Salmon, she told me that they were not yet in season from Alaska and that you would have the Alaskan later. I have been seeing wild Alaskan salmon in other stores. And as far as I know it should be available now. I am disappointed in your store trying to sneak in a cheaper brand of salmon for your customers. | |
| Kay S | 7/21/11 |
| It would be really nice if your stores enforced a policy that sick employees STAYED HOME. I really do not appreciate that the clerk checking me out two days ago in Morgan Hill was visibly sick. Now I am sick. Thank you TJ's. I do not think I will shop there again. | |
| Pauline a.k.a. "Hugs" Childcare in San Lorenzo, CA 94580 | 8/3/11 |
| Your loss is our gain. We've been asking for you to come on to Mervyn's Square in San Lorenzo. The board reply? Oh, we're too small of a community for trader joe's to come in. Guess what (and I so love to inform our community and my fellow parents who work waaaaaaaaaaaaaaaaaay outside of San Lorenzo since they prefer my profession for their hearts. Oops I mean their babies) Fresh Foods is coming to the neighborhood and fellow parents? Way more affordable than trader joe's. From my 100+ parents from the last giving decade of my entire life. Trader Joe's thought San Lorenzo too small for our community. Well open your narrow headed minds. Many and most of my childcare parents would rather shop before or after they pick up their babies. Re-route to Castro Valley (extremely small store) or detour to Alameda after their hard working day? I don't think so. Friends? Family or neighbors alike? Say hello to the same product quality to Fresh Foods near our Target on Hesperian. Detour and inconvenience to my parents and myself alike? NO MORE. You should have gone to the square in San Lorenzo 94580 when we would have loved to have you some years back. You've already submitted you're not able to abide by such a little community but guess what? My parents will go to the nearest, most affordable, organic store being built right now and to this day, 8/3/11, no more detouring to your place when my exhausted parents pick up. Get it? Not just San Lorenzo but its veins, people like us who love their kids and want nice meals for our children. Simple and sweet. Pauline Soulnier/Caregiver/owner/"Hugs" Day Care, San Lorenzo, CA Too good for us? Bye-bye. Personally and proud to suggest? Go Fresh Foods! | |
| janice rapp | 7/28/11 |
| I could even rate you higher if you could locate a store closer to my area. I'm in Amador County and I think if you put a store in Jackson or Martell California, you would do just great. I know many people here would appreciate and use the store weekly if not daily. Think about it, cost less to build here and your store is much needed. I do hope you take this into investing time in checking out our growing area. Thank you | |
| Sarah C. | 7/29/11 |
| What is with all the 1 star reviews? Trader Joe's is the best thing to happen to grocery shopping since the invention of nickle/quarter toy dispensers. The only thing that could make these stores better is if they were coated in chocolate. Keep up the fantastic job, and add more stores ASAP! | |
| Lee McFadden | 6/23/11 |
| I purchased a veggie wrap with hummus from the Trader Joe's in Fairfax Va -- after 2 bites I decided it was untasty and might taste better with a hot sauce or something and put it in the frig until later. In a couple of hours I was deathly sick -- chills, upset stomach, etc. Contacted Trader Joe's --- they have ignored me. Was only trying to let them know there could be a problem as there was no expiration date on the veggie wrap. There lack of concern frightens me. Will never shop there again. And will spread the word. | |
| VALERIE | 6/24/11 |
| Like most people who know of TJ's - we all have been shopping with you since day one - seems like the 60's or later? I have shopped all over California in Trader Joes and can honestly say that I have always encountered more then friendly clerks and checkers - they always ask did you find what you are looking for. Since I live and shop in the Napa Valley store, I always enjoy the samples of what's cooking! The wine expert is the best! He knows the good bargains. I never go to the usual supermarkets and since Trader Joes and Whole Foods are side by side - we have the best of both worlds! I cannot understand the above negativity thrown out above - must be type A personalities and unhappy campers! | |
| charlotte logemann | 6/27/11 |
| I buy from Trader Joe's in San Pedro, CA. I question why so many fresh vegetables, etc are shipped from Mexico. I have been told that how they tend theirland is something to be desired. Do you have proof that the quality of their organic vegetables, etc. are just as safe as the ones grown in the United States? I just wonder why so much is from Mexico. Thank you as I do enjoy many items at your store but tend to question the items from Mexico. Charlotte | |
| charlotte logemann | 6/27/11 |
| I just sent you a comment in regards to your vegetables being purchased from Mexico. I forgot to give you mt e-mail address...chargarfield@cox.net thank you | |
| | 6/28/11 |
| I want to know why it's SO HARD to get a Trader Joes in an area that is population friendly, clientele friendly, and out of the parameters of another Trader Joes? | |
| Randy Stoddard | 6/29/11 |
| Recently, I was doing weekly shopping at the Trader Joes location in Pasadena (467 Rosemead Blvd.). For the most part, everyone is efficient and friendly. I would like to single out one "captain" in particular. While walking down TJ's frozen food aisle, I "caught" my pants on a nail that was sticking out from the frozen food case. My pant leg now had a small hole in the material. I was pissed because I wouldn't be able to "patch" the hole. When I went to the customer service desk, Craig Arnold was at the customer service desk. He listened to me, offered no excuses, apologized, and corrected the problem. Not only did he offer to replace the torn pant, but he has also fixed all the nails (screws) that were not properly screwed into the frozen case. Thank you Craig Arnold. You defused my anger and corrected my problem. My hope in writing this text is that Corporate will read this message and acknowledge Craig. | |
| Mela | 6/21/11 |
| I stopped in your store on National Blvd in Westside Los Angeles. Not my usual area to shop TJ's. This store is not up to par. Dirty and sloppy looking entrance. Unappealing. Coffee grinding machine was jumping and making funny noise and when I reported it as a service to you all.... employee did not seem to care. Even though he could speak English, he started speaking Spanish to another employee in front of me. Very rude. This store needs an attitude adjustment. | |
Patrick Ward  | 6/9/11 |
| The Bluberry Muffins, Trader Joes Brand are mis-labelled....they say that there are 8 in the container and there are only 4... a minor mistake but confusing to us who read labels... Patrick Ward 484-571-2827 | |
| TESS PEDERSON | 5/21/11 |
| I AM MAKING A HUGE COMPLAINT ON THE AS--HOLE TRUCKING DISPATCHER WITH THE EVERETT WASHINGTON TERMINAL OF TRADER JOE'S. FOR 3 1/2 YEARS, MY OLDEST SON DROVE TRUCK FOR TRADER JOE'S DELIVERING ALL OF THEIR GOODS TO VARIOUS STORES FROM WASHINGTON TO OREGON AND BACK. CARRYING EGGS, MILK AND OTHER PARISHIABLE'S TO AND FROM. HE NEVER FAILED TO DELIVER. HE ALWAYS HAD THE NIGHT RUN SATURDAY FROM WEDNESDAY. THAT STARTED AT 11:00PM. FROM EVERETT WA TO BEAVERTON OREGON AND BACK, DISTRIBUTING THEIR GOODS ALL ALONG THE WAY. NO MATTER IF THERE WAS RAIN,SLEET,SNOW OR HAIL, MY SON NEVER FAILED TO SHOW UP FOR WORK. HE'S WORN OUT 3 CARS WITH HIS HORRIBLY LONG COMMUTE OF OVER 300 MILES TO AND FROM WORK EACH AND EVERY NIGHT. EVEN WHEN HIS LITTLE BROTHER WAS KILLED ON HIS BIRTHDAY LAST YEAR, HE COULDN'T EVEN TAKE TIME OFF TO GRIEVE. THERE WOULD BE TIMES WHEN HE WOULD BE SO SICK, OR TOTALLY WORN OUT FROM THE LONG WEEK COMMUTE, SO TIRED AND SLEEPY AND NOT FEELING WELL, HE WOULD CALL IN AND THE DISPATCHER ALWAYS REFUSED HIS REQUEST. AND WHEN MY SON WOULD SUBMIT HIS VACATION TIME REQUEST A LONG TIME BEFORE IT WAS DUE HE WAS DENIED EACH AND EVERY TIME BY THE DISPATCHER. MY SON MEANS EVERYTHING TO ME. I'VE LOST MY YOUNGEST SON IN A TRUCK ROLL OVER ACCIDENT. IT HAS BEEN ALMOST A YEAR NOW AND THE HURT FOR ME AND MY OLDEST SON, IS AS STRONG TODAY AS IT WAS 1 YEAR AGO. THE DISPATCHER, WHICH I WISH I KNEW HIS NAME SO I COULD TRASH HIM ALL OVER THE INTERNET, HAS MADE MY BELOVED SON SO MISERABLE WITH HIS UNREASONABLE DENIALS. MY SON RECENTLY HAD TO QUIT HIS JOB BECAUSE OF THS DISPATCHER. THE WORST PART OF AL WHICH PISSES ME OFF, IS WAS WHEN HE RECEIVED HIS FINAL PAYCHECK, THE COMPANY HAD TAKEN ALL OF HIS VACATION PAY BECAUSE THEY SAID HE DIDNT GIVE THEM A FULL 2 WEEKS NOTICE. NOW HOW f----N TRIVIAL AND UNFAIR IS THIS?????? h HE WAS ONE OF THEIR BEST DRIVERS......NOW HE IS SOMEONE ELSE'S BEST........WITH ME BEING HIS MOTHER, I AM STILL PISSED AND I WILL NEVER,EVER AGAIN BUY TRADEER JOES PRODUCTS UNTIL THEY DO SOMETHING TO RECTIFY THEIR ACTIONS!!!!!!!!! | |
| Sharon | 5/22/11 |
| Two weeks ago, as I was in the parking lot of my neighborhood Trader Joe's, I accidentally locked myself and my 9 month old baby out of the car. My keys were locked inside! I immediately went into the store, found the manager by the name of John Earl. I was very upset and told him the whole story. He let me make a few phone calls from his phone, but I had no luck. He then saw how upset I was and how I had no help, so he offered to drive me home to get an extra key for my car. I was very apprehensive, but another employee told me that he was a dad and a good man and that I could trust him. I took him up on his offer. John Earl even had an infant car seat in his car for my son. He drove me home, I got my extra key, and he drove me back to my car. John Earl really was an angel that day. He didn't even hesitate in helping me. I was so thankful that I met such a nice person that day that was able to help me in that way. I will be forever grateful. It's nice to know there are still wonderful, helpful people out there. | |
| Bob Singer | 5/14/11 |
| My heart is broken because one of your employees Michael "Mickey" David was shot dead and your company in what was told to me doesn't choose to have any of it's Silver Lake store employees mention anything out of "consideration for the family" . I don't speak for the family but from what has been said in the local press I don't find that to be true. TJ should at least set up a donation can in store so the public and help the family off set the cost of this event and allow there employees to speak about there friendship with this great guy. First a little back round on my store relationship with Trader Joe's & Mickey your employee. I'm a long time shopper that dates back to your Eagle Rock store in the late 70's. My reason for shopping at TJ's has always been the great food & the personalized service which brings me to Michael "Mickey" David, every time I went on my shopping trip to TJ's he was there with a smile and his helpfulness, if I didn't see things out in the open stock he would always check the back room to see if it was there and if it wasn't there he would check the order sheet to tell me when it would be back in stock. I know not to out of the ordinary for a TJ employee but not what you get when you shop at Ralph's or any of the other major markets in the area. Some employees are there just doing there job and others were like Mickey ...more than a job..a true real life human being. I've still not found a person like this at any of the other MAJOR markets. I ask you to please show a little respect for your employee's and allow them to let there feeling out in the open and also allow the healing to begin. | |
| Marisa Nichols | 5/15/11 |
| Trader Joe's has become a BIG DISAPPOINTMENT. It has become a store who's quality is much lower than Costco, Safeway and other cheaper stores... They buy food in bulk and then they package it and label it with they're own name. They have other company's manufacture the product, who will substitute the ingredients and add more chemicals in order to increase the profit. The Corporate Office refuses to tell you where the product is manufactured. The quality is not there anymore, it is very much inferior as it used to be at the beginning, when the store first opened. I refuse to buy anything that does not have the original company's name and address, not only, but also the produce that comes from Mexico and the rest of Latin America... | |
| Laura Samaniego | 4/10/11 |
| To whom it may concern; I live in Redlands,CA and we have a Trader Joes nearby, I have been looking for a particular coffee, I googled the brand and it stated that I could find the coffee at Trader Joes, well I went to the store and they did not carry it, I also went to another store in Upland, CA. I believe you do not carry it anymore, and I was wondering if you can bring it back or look into bringing back I'm sure your customers would love this coffee you once carried and you repackaged with Trader Joes name on it as you can find when you google "where can I purchase Cafe Duran"? This coffee is very rich and has so much flavor please visit Cafe Durans website they are out of Miami, Fl. The coffee is grown in Panama. PLease PLease I plead bring it to Trader Joes as it is not a coffee that can be found anywhere, unless it is purchased through another company, or on their site for a much higher price. I love all your foods and other products, I hope you are able to bring this Cafe Duran to Trader Joes you will not regreat it!!!! Sincerely, Laura S. Redlands, Ca | |
| S. LAUREN | 3/29/11 |
| i ALWAYS GIVE YOUR EMPLOYEES 5 STARS BUT THE LOCATIOON OF THE TRADER JOES STORES ARE VERY FAR AWAY FROM WHERE I LIVE. I LIVE IN SILVERSTRAND BEACH,OXNARD CA. THIS AREA IS CRYING OUT FOR AL TJ'S AS OUR LOCAL MARKET. PLEASE OPEN A TJ'S IN THE SLIVERSTRAND AREA OF OXNARD. THANKYOU | |
| len | 3/30/11 |
| I am very much pleased to inform to TJ company that as far I am concern I am happy with the services that I received in all of your stores here in New York. I like the line of products you sale from pasta, frozen food,fresh fruits including dried fruits and nuts, cheeses,creams,bagels and other breads,so with your flowers down to your wines, and other Italian, Jewish, and Asian codiments. I hope that you will consider to expand to Forest Hills. A very ideal place.As I could see a lot of people commuting the train from Manhattan to Forest Hills,Continental station are carrying TJ paper bag. If you take a look along Queens Blvd.at 71st or Continental train station you will notice that at #108-26 Queens Blvd. near Key Food store there are 3 vacant stores very feasible to have a TJ branch.A block away at Ascan St.near Our Lady of Queen of Martyrs Catholic Church is another grocery which is Twin Value also own by Key Food grocery.People have no other alternative.I hope you will consider the site and to have Queens borough branch. | |
| Heather Refetoff | 3/20/11 |
| Why do you no longer have Trader Joe's Roasted Minced GArlic at your Chicago area stores? Please return it to the shelves. Also culd you please carry La Madia White Truffle Cream. Heather | |
| | 3/21/11 |
| Please build a Trader Joe's in either Avon Indiana or Brownsburg Indiana Thank You | |
| Lori Poulton | 3/16/11 |
| Dear Sir/Madam We would like to present to you our product, the Kartlok. It is designed to reduce cart theft, cost enhance customer convenience, and simultaneously benefit the environment. Kartlok is a cart locking system that helps innovative retailers reduce cost and waste while improving the customer shopping experience and making a positive impact on the surrounding environment. Kartlok is an inexpensive coin locking system that addresses the issue of abandoned carts for both customers and retailers. This type of system is used across the world to great effect and it’s time has come to be in full use here in the USA. Carts are being labelled as blights on our communities and this system is designed to help. We also provide a consumer friendly reusable keyring (the Kartcoin) which gives customers an easy, convenient alternative to using a coin. The Kartcoin offers branding opportunities, the opportunity to recoup the cost of implementing the Kartlok system, as well as convenience. Finally, our products promote the message of environmental responsibility. Pressure is mounting to resolve the issue of abandoned carts with consumers and municipal governments alike designating them as a safety hazard, public nuisance and visual pollution. Cities across the USA have been implementing ordinances requiring retailers to take action to keep their carts on site and ours is an effective, inexpensive solution. We would welcome the opportunity to meet to discuss with you in greater detail how the Kartlok system can save each of your stores many thousands of dollars per year. We have conducted consumer research looking at the perception of our system as compared to the wheel locking perimeter systems and would be happy to share it with you. Please do not hesitate to contact us for more information. We look forward to discussing our services with you at your earliest convenience. Sincerely, Lori Poulton Director Maciver Enterprises LLC 201 South Biscayne Blvd Suite 2800 Miami, FL, USA 33131 Phone: 305 913 6961 786 326 4172 Fax 305 913 1301 www.maciverenterprises.com | |
| Ronald S. Bushnell | 2/28/11 |
| Although it probably seems humorous to bacon sucking sacks of excrement with no concern for the suffering of other creatures, there are humans that care about what they eat. I am very concerned with food labeling, and am capable of rejecting a chain such as Trader Joe's on this issue. I purchased two jars of Tomato Basil sauce believing that it is vegetarian. I became very angry when I learned that Natural Flavor can include meat products. This is very offensive to me and seriously shakes the trust I was developing for Trader Joe's, apparently falsely believing that you were progressive and sensitive to this issue. For me thats all you have going for you. If you were to imagine that I had urinated in your company water container, you might have an idea how I feel right now. An intelligent corporate individual would recognize an opportunity to further distinguish Trader Joe's products by instilling standards of trust with clear and unquestionable labeling. | |
| Royal Stewart | 2/25/11 |
| All I can say- FIVE people having fun, while us "the customers" are waiting in line. They are laughing at us. And the manager Tyler just lets it happen with his five girls all around him. Not acussing anyone for anything but this guy is VERY creepy! Who wears PINK glasses???? this manager does and he through them he dosen't see hs custometers. I am calling the State Police to report this sick guy! He sat with four other girls being the "bid shot" while customers lanquished in line. Taylor ( the manager with the pink glasses) hast to bethe WORST MANAGER i know Please Trade say it aint so.. Get rid of these scumbags like tyler! he s piss n t˙e wnd! | |
| John Adams | 2/15/11 |
| I am from Bullhead City, Arizona. I drive to Las Vegas, Nevada, to get to the nearest Trader Joe's, as do MANY of the people in this town. A Trader Joe's would be a great investment here in Bullhead City. Just thought you'd want to consider it. | |
| Jeanette Baker | 2/10/11 |
| PLEASE bring back Trader Joe's Wasabi Tempura Seaweed Snacks. I know so many people love these and they are kind of addicting.. If I knew where I could get them I would order a case of them. I don't know why you stopped making them. Could you give me the place where they were produced and I will try to purchase from them. | |
| Chloe | 2/3/11 |
| I recently went in to the Trader Joe's store in San Rafael, CA and was very excited to be getting my trader joe's goodies, when i was approached by an employee named Patrick S, at least that is what his name tag said. He asked me if I needed any assistance and I said no I am fine. He continued to follow me around the store trying to look busy but after a couple aisles I realized that he was still following me. I tried to make eye contact so he would know I noticed and maybe stop but he continued following me until I felt so unconfortable that I just left my cart in the aisle and left. I noticed him near the front window of the store as I was walking to my car, so rather I walked out of the parking lot in fear that he would still follow me. Very uncool of an employee to make me feel so uncomfortable in the store. I will never go back to that trader joe's again. Thanks Patrick S. | |
| randy kingsley | 2/8/11 |
| please open a store in wichita ks | |
| Yardena Small | 1/19/11 |
| I was told by Trader Joe's stores in my area that you discontinue the Trader Joe's 100 calorie 70% Dark Chocolate Bars. My friends and me are very disappointed. I s there any way to order it back to the stores or can I order it on line? It is the only diet sweet that is very tasety and satifying. Thank you. | |
| Jane | 1/12/11 |
| I have been a loyal shopper at Trader Joe's for many years and I still like their products which are unique and affordable. However, after my experience with a southern California location which I shall not name to protect my identity, I have severe reservations about shopping at Trader Joe's because of their extremely poor customer service. What happened to me at the store level was shocking and that the corporate office refused to get involved is even more shocking. About a week ago I called Trader Joe's, looking for particular product that was difficult to find since it was a seasonal item. The supervisor in charge whose name is John stated that he was out but said he would try to order it even though others had told me it was unavailable to be ordered since it was seasonal. During our conversation he asked me why I had not been to the store in about a year. I told him I had not been to the store in a long time since I felt I had been treated extremely poorly on one of my last visits. When I asked for help, several employees refused to help me stating that they were too busy. One even said that he didin't want to help me because it would take too long. When I told the supervisor, John, about this he just smirked and laughed the matter off. After that unpleasant incident, I didn't return to the store for about a year. I was thinking of reporting this incident When I told the supervisor, John, about this he said that he recalled that I had been banned from that store for taking some frozen peas from my cart and throwing it at an employee. I was stunned that he said this since it never occurred. I called the corporate office to make a complaint about this. I talked to someone named Nikki. She didn't even listen to the full story and said she would get back to me. When I called later in the day, they said that they had decided that they refused to get involved since one person backed up the supervisor's fallacious story and three employees said something derogatory about me. When I asked to speak to their supervisor, they said that she refused to talk to me because she didn't want to get involved. It's hard to believe that a chain of this size would give so little concern for customer service and would choose to believe the employees, rather than the customer. Apparently, they don't follow the adage that the customer is always right. The customer service reps were extremely rude and impatient with me. They told me I could call the store and discuss the matter with the manager. The customer service department also mentioned that the supervisor had added that I had locked myself in the bathroom and refused to leave the store. This was also a complete fabrication. I decided to call the store manager since I felt this was my only recourse. When I told the store manager that he should allow me to shop at the store since what the supervisor said was not true, he said that he chose to believe his employees even though there was no independent evidence like customers. He basically had his employee's back and didn't care about my feelings. Also, Trader Joe's also has no cameras so there was no way to prove I didn't do what they accused me of. The manager also said that the supervisor was a wonderful employee and said he didn't believe me but believe him. As a result of what happened to me, I really don't feel like giving Trader Joe's my business. | |
| Joe | 1/12/11 |
| Great coustomer service. I love their drinks and food | |
| vicki h. | 12/20/10 |
| I too, want the Sunkist Fruit Gems. They are hard to find, but one of the best candies ever made. PLEASE, PLEASE bring them back! | |
| Kirby Fairfax | 12/17/10 |
| I write this with great sadness, because until last month I thought Trader Joe's was the greatest: loved the merchandise and the friendly, helpful staff. Unfortunately, however, apparently the corporate management doesn't care about their customers. I was involved in an accident that is still causing me a great deal of distress several weeks after the incident. I was told to report same to their insurance rep, who informed me the store had decided it was not liable, despite the fact that it was the fault (albeit inadvertent) of one of their employees. Calls to their internal claims department have repeatedly been ignored and apparently they have no intention of honoring their responsibility. I have no idea where to turn at this point to deal with the pain engendered by this; I can no longer bring myself to shop at this store and am warning everyone I know to do so at their own risk. I guess I'll have to look into the small-claims court option, unless anyone has another idea...? | |
| Susan | 12/3/10 |
| Trader Joe's has totally lost site of the cruelty's of the most horrid example of genocide and horror in the history of the world In a recent flier there was a comparison to Sophie in Sophie's Choice having to decide which of her children must die and which would live!!! with the choice between which vegetables to serve. What an incredible lack of sensitivity and crass comparison to a horror beyond description. How can the corporate offices due to reverse such a despicable reference? | |
| Marc Vogel | 12/7/10 |
| How come you take away the Sunkist fruit Gems (Circular) and give us these square pieces of Greek acidy jellies? You guys are like Costco, get people hooked and then give them something substandard and not re-fill something that you've been selling for at least 3 years. Take the Greek candies and shove them up your Greek candy aisle and bring back the fruit gems. What's wrong with your buyers, are you going to lose 2 cents to make a point, You idiots, charge 50 cents more and bring them back, I like flavor not acid!!! Marc in San Francisco! | |
| Lynne Sadler | 12/8/10 |
| I have always been very happy with Trader Joe's and shop there whenever I can. Yesterday I was really pleased that one of the bottles of wine purchased at your store had a braille label. I just wanted to point out that the braille was misprinted. I would like to be a solution to the problem and consult with you on braille labels. I realize that it was not your store's brand, but if I could be of any assistance in putting out correct braille, I would be happy to do so. I am interested in seeing braille written correctly to help the population of us who really appreciate the effort of companies to provide braille labeling. You can contact me at: lyne@cox.net.Thank you. | |
| Kristin | 12/13/10 |
| Please think about bringing a store to Central New York..You can look into the cities of Skaneatles or Cazanovia... I think they would more than support a store like yours in those communities, and people would come from the surrounding cities as well... or even better come to Armory Square in Syracuse.. We just got an Urban Outfitters as well... the surrounding community is a bit artsy.... we would love to have you here! | |
| Elaine Jesmer | 11/26/10 |
| I've been a fan of TJ's for years. Call me naive, but I thought they had a completely consumer-respectful standard. Not so, sorry to say. Since November (or maybe before, but that's when I discovered this bit of duplicity), they have been shrinking the packages of Simply Mango Slices by 2 oz. a package, and charging the same amount as the former larger size. This is no different than the shrinking of cereal boxes by companies like General Mills and Kellogg's. It's sneaky, and it puts TJ's in the same bottom-line category as any other corporate company where it's all about the bottom line. When I brought this to the attention of my TJ store manager, she agreed this was rank. And then she said, "But everybody else does it, we're the last ones." Like that makes it better. Sorry to see the standards slip, but in this country, that's hardly news anymore. | |
| Elaine Jesmer | 11/26/10 |
| Somehow, I overlooked the rating when I wrote the above message. "Poor" is now more reflective of my opinion of the entire TJ company. And reading some of the more recent messages, I see I'm not alone in my new assessment of the company culture. I don't expect as much from the Ralph's, Vons and Gelson's around me. So I won't be as disappointed, when I switch back to the stores that make no pretense about looking only at their bottom line. | |
| Isabella Rolandini | 11/15/10 |
| I'll start by saying..I love TraderJoes! Now, moving from Mass to Maine 4yrs ago, I definitely missed my TJs. Finally, You are here. I've visited twice, opening day and a week later. The Plus side, big store, friendly staff, variety. The down side, 1. 2x I've had to park around the corner in a ditchy parking lot(not yours) This makes me feel like a bag lady with a cart. 2. Where are ALL the prices listed, I wouldn't buy what I wanted for fear I'd go over my budget.The staff said just bring it to the register and we'll scan the $. Embarrassing and time consuming.3.Wheres the incentive to bring your own bags??? And some items are missing from the Mass stores in Maine?? I'll continue to shop at TJs cause I love it. But hurry up and get the kinks out please! | |
| Ron Bastone, Bakersfield, CA | 11/10/10 |
| The California Farm Fresh Eggs that you sell for $1.49 in your Bakersfield store, have an imprinted small box on the side of the carton that states "May not contain California eggs" The exact same brand also sells for 99cents in the 99 Cent Only store. SHAME ON TRADER JOE for such deception. I see your phone number for your Headquarters is nowhere to be found on your website. Too important for customer phone calls? Even if you Google TJ Corporate HQ and try to get through, Tried to email them with the form on their website, and when I click submit my feedback, nothing happens. Luckily a 24 hour WINCO supermarket opened in my area, with even better prices and real California Farm Fresh Eggs from Petaluma, CA for only $1.19 This is what happens when companies like Trader Joes, get too big for their britches. Their founder was bought out and the store no longer gives a s--t about their customers. | |
| Margaret Haynes | 11/4/10 |
| I have been a very loyal customer of the Palm Desert Trader Joe's Store. However, on this occasion, the check-out cashier was engaged in a very long conversation with another male customer, which was only purchasing a bottle of wine. While I stood for a five minutes plus listening to their conversation, which had nothing to do with groceries, I proceeded to voice my displeasure in waiting in line, and proceeded to complain to the cashier. He turned to me and stated, "when I am ready". I then told him to stop the conversation with the other customer and help me check out, as I had a very heavy load of groceries. He became very unfriendly towards me, and as I thanked him upon leaving the store, I had no response from him, either by apologizing to me or thanking me for shopping at Trader Joe's. | |
| Dave | 9/30/10 |
| While working for Trader Joe's at the Stockton, California warehouse (Mike Campbell's building) I witnessed a shocking site of illegal labor and OSHA non-compliance. Trader Joe's has known for years now that they have outgrown this facility (it is far too crowded and VERY dangerous as there is no room) and refuse to move location. The solution? They go through temporary work services (Cornerstone Staffing, Select Staffing, etc.) as they broke their union in favor of hiring a multitude of illegal aliens which a hidden on their night shifts and bread departments. All safety meetings are conducted in Spanish, the supervisors themselves (Fuguerra) cannot even speak English. Moreover, even legal hispanics who do not speak Spanish are called "coconuts" as they are brown on the outside and white on the inside, dispicable. If you buy from Trader Joe's, you are creating a demand for illegal labor. It is an awful feeling to be a legal citizen, born and raised in this country and yet I am pushed aside in favor of illegals who supposedly only take the jobs we Americans don't want. I don't think so! Beware! | |
| Elizabeth | 9/29/10 |
| I live in Golden Hills . I shop in Hillcrest while the store in nice the produce has been less then fresh . I called the store and spoke to the manager who is very nice . She suggested corporate be told and they were less then nice. I reported it to Tiffany at corporate and she said ok have a nice day did not do anything about the prb . I then called back and spoke with Nikki who claimed Tiffany would not speak that way but she did . That is the truth . Nikki did nothing for me as well and said it could be reported to the store only . That she and Tiffany are the only way to corporate . They are a blockage a hindrance . They are doing the company an injustice by not allowing any complaints to get to the top people . It is a no win situation and after years of supporting the company I feel I have no choice but to boy cott them . Regrets , Elizabeth I would love to hear from them !! Judezoni@aol.com | |
| Judy | 9/29/10 |
| I have been having probs with the Hillcrest trader joes . Not the workers but the quality of the produce . It has not been fresh or not stored properly . The main issue with Trader Joes is they are sadly stingy . They will return items rotted but not correct the root cause of the prb . The corporate offices are just a way to thwart actual change and keep all complaints with in the company from not circulating to the powers that be . They could actually improve if they wanted to do so but sadly they have no interest in real customer service . I am sad about this because years past they were an AT quality store . They have specialty items that are good but the produce is priced to high and the quality is low . I would love to see them make an effort to work with us the customer who they are nothing with out . I guess if we all take some business away from them and give it to vons and albertsons or jimbos and henrys they may wake up and say wow ..what did we do to loose the market share of the food industry . I think its time to re invest in better workers in corporate . Take heed , Nothing goes on forever with poor customer service . | |
| cynthia salaices | 9/28/10 |
| Please, please, please consider opening a Trader Joes in Franklin,Ma. 02038 on route 140....this is the center of town ...I know this would be very profitable for trader joes...Thanks I will keep bugging you guys till you do!!!!we need Trader Joes here so bad.Okay enough with the whining!!!! | |
| Tim Tibbits | 5/11/10 |
To whom in should concern, My wife and I have been loyal Trader Joe's customer's since the company first openned. Today was a major setback in my opinion of management. While all of the staff seem very friedly and dedicated to the high standards of the store, I was very disappointed in the surly and unhelpful nature of the managers. As a self-employed individual for over thirty years and hiring people to join my team I can only understand the highest values it takes to be successful. I am currently semi-retired but have plenty of enthusiastic energy to help part time at a place like TJ's. When I followed through on my application submission by wanting to meet the person in charge of hiring I was told the person was returning this week. When I returned that person was at lunch and I could return the following day, today. When I did another person said no such person existed, right in front of the gentleman behind the main desk whom I discussed this with the day before! When I wondered what this was all about the story changed and that there was a person, but he was a lunch, again. This was the time this same person told me to return. There was no apology, no "light and easy banter" so characteristic of TJ's to reassure me that there was a mis-understanding. Just the cold corporate stare like I was a problem. Needless to say I was shocked by this attitude that seemed so polarized from the smiles that greeted me from the floor workers as I left the store. I hate doing this but feel someone is "out to lunch" and when my employees have messed up in the past, I wanted to know about it. Tim Tibbits Claremont , Ca 909-445-0126 | |
| florencia bonazzi | 5/19/10 |
| My company is interest in offering fresh and frozen fish from Argentina and is very difficult to contact you. You can contact in our mail Florencia.bonazzi@gmail.com Thanks FB | |
| John T. Mason | 6/8/10 |
| To Whom It May Concern I recently had shopped at the Store Number 692 in Brentwood Missouri and encountered a rather odd person who was checking me out. This person asked me to bag my own groceries and then went through a bit of a triade about personal sensibilities, etc.. Odd to say the least, I went home and called back to inform the management of the situation. I talked with Mr. Chevy Cheuvront who informed me this was an enigma with respect to this person, he also indicated he may know the person, as they had given him many opportunities to meet the store and culture standards. Well it was that person, anyway Chevy suggested I come back in and was very sensitive to both the situation and whether the experience would prevent me from coming back. I assured him it would not, and that I had lived in California for 12 years and my store was in Eagle Rock, CA so I was used to the culture and style, so this person was just that, an enigma. Chevy and another manager, I believe his name is Tom said the issue would be dealt with. Their handling, especially Chevy's was exemplary and a tribute to your company. I also represent a large commerical real estate company and do know about retailing, as I was also head of an architectural firm who designed retail centers so I know what it takes to make retails stores successful, Chevy certainly is the tangible factor for success here in St. Louis, why don't you open stores in Kansas City as I travel there and would like to see that. Regards, John T. Mason 314 276-6751 | |
| JOAN CORANY | 6/19/10 |
| I love Trader Joes and any time I can get to Las Vegas I load up. What I would love to see is a store either in Bull head City or Laughlin NV..We have had a population explosion in recent years and I am sure that the store would have ample business to support same as there is a marken in Laughlin called Adolpes which has survived over 20 years in spite of vrey high prices. Many laughlin residents that I know come across the river (about 8 miles) to do their shopping. By the way, I adore your candied ginger and buy 6 or 8 packs when ever I am lucky enough to get to Vegas. I have searched the internet and it would appear that no one else caries what I am looking for. Do you ever ship? Safedway is starting. Get in on the ground floor!!!! My address is 1097 Mobile Lane Bullhead City AZ 86442 | |
| Lori West | 6/19/10 |
| My favorite Trader Joe's is on Lincoln Drive and Scottsdale Rd., in Arizona. Most of the employees are the best one could ask for. The managemnet however, has been at times rude, and disrespectful when asked any question they don't like to hear. Today, at around 3:15 pm, I was shopping and saw a large Scotty dog sitting in the grocery cart while a man drove him around. I am an animal lover totally, and especially dogs; having said that, I do not appreciate non-working/non-seeing eye dogs being allowed in the store, much less in the carts. And some who are claiming their pampered pooches "are", is absurd. It is ridiculous to some Paradise Valley residents, like me, who see our "entitled" acting neighbors, who think the rules don't apply to them. They count on the fact every merchant will shudder in fear of some bogus lawsuit if they approach them. This is clearly a health violation and should not be something folks have to deal with. When I approached the mgmt desk, I got my head bit off by a young man, who,(although he looked a little-like my dear son),was rude, patronizing and loud as he told me that they "always" address the issue. That is a joke. Everyone, even employees know it. The cart was sitting right in front of the desk, only minutes before with Fido and his owner looking around. Denial is not a river in Egypt. I was told that headquarters had advised their employees not to deal with the people who have dogs because they were afraid of a lawsuit. How sad is that? Well, health codes are health codes and managemnet should turn their "out of line" comments to the ones breaking the law, not one who always treats them respectfully when shopping. And this is not the first time mgmt has been rude and abrupt when I have brought a concern to them. The other two men standing by, said nothing, so I assume they will support each other if confronted with my complaint. It is nevertheless TRUE. Lori West Paradise Valley, AZ | |
| Tom Robertson | 8/27/10 |
| We live in Newbury Park, Ca where a store just opened a short time ago. Previously we had shopped at the Westlake Village store. At Westlake there was a wine specialist names George who was absolutely wonderful. He remembered his customers an what they liked but he was transfered somewhere when the Newbury Park store opened We were hoping that the New store would also have this level of service but as of this date there still doesnt seem to be a wine specialist at the store if there is we have never seen him Is this a new style of management? | |
| Joanne Novack | 8/10/10 |
| I recently transferred from the Green Valley store in Henderson, Nevada. Partly to be close to my relatives in Chicago, and partly to start a new life with my fiance. There is also an underlying reason for this move. The management at the Green Valley store is inept, specifically the manager TJ Tweeten. It boggles the mind to figure out how he was promoted to this position. He developed his staff to become simple-minded, corporate drones. I've worked for the company for a long time and did not like what I saw or experienced under TJ's administration. My store in Chicago is nothing like what has happened to the Henderson store. Here we still care about the customer and do whatever it takes to provide the best in customer service. Trader Joe's is alive and well in the midwest. Well, at least for now. I've heard by the grapevine that Mr. Tweeten is being transferred to a new store in Nebraska. Woe is them!!! My family is also from Nebraska as well. I wonder how long they will put up with his inept leadership. Maybe they are just transferring him to get rid of the problem in that region. There is also a rumor that the Henderson store will be closing. I know Fresh & Easy markets have taken a foothold in that specific area and sales are well under projected marks. Anyway, keep shopping at Trader Joe's and come say, "Hi!", to me if you shop in Chicago. I'm the tall, gorgeous Redhead!!! | |
| Sylvia | 7/19/10 |
| We just had a new store open in Rancho Palos Verdes, CA. When the store opened I was so happy that we had a store only 5 minutes away. At the beginning the store was well stocked and had many items to choose from. Within the 2 months, when I go there, their shelves in the produce department are bare and when I ask if they have any more they go to the back and said no but they are expecting a shipment tomorrow. When I go back they have only put a few things out and still no selection, when I bring it up to the staff at the registers they tell me to go tell the Manager, I don't think it is my job to tell the manager, they as staff should say I will bring this to my managers attention, they have no sense of customer service. So now it appears I will have to go to the Redondo Beach or Torrance store to get what I need. At least those stores are always stocked and the staff seems to care. So sad that this is a new store and they do not seem to care about anything. | |
| Lois Douglas Pasadena, CA | 7/20/10 |
| I was told by one of the management employees to contact corporate about having TJ's bring back your Ceasar Salad dressing that was refrigerated in the fresh vegetable refrig area. I was told you have discontinued it. Your Ceasar dressing on the shelf (non refrigerated) is vinegery and oily! Please consider returning your Ceasar dressing immediately. Thank you. I shop at the TJ's in the following locations: Lake Ave, Pasadena; Hastings Ranch, Pasadena; South Pasadena on Mission St.; La Canada-Flintridge store on Foothill Blvd. Thank you. Could you let me know. | |
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