T-Mobile Corporate Office & Headquarters

i paid online for my bill once and it procesed once and came out of my account twice and over drew me. Customer service waas the worst ever n my sitat ion becuase it didnt show in their system. i have a new born baby and it just seemed like thay didnt care at all

I called T moble cusomer servic on saturday June 4, 1.25 and again at 1.:45 and request to speak to a supewrvisor a total of 22 times they said they were not allow to have any one speak to a supervisor . I made this request over 15time they refuse each time . I mention as a client if i request to speak to a person of higher authority i should be able to. My husband an I have been a loyal customer of TMobil for several years so is my family, and i have never felt so disrespected by you workers. I ask if they could( Lillian or Justyn )their supervisor call me back they said did did not know if that was possible as they have no time. if your called are recorded than this one you should listen to . people like them should not have customer services jobs if this is the BEST IN CUSTOMER SERVICE they have serious problems

T Mobile customer service is very very poor. There are to many people in this United States who need a job for TMobile to be employing bad people in customer service.Your customer service is not just poor it is disrespecful to customers. Corporate should review some of the tapes as to how these customer service people speak to people for example saturday june 4,2011 at 1.25 tp 2.05 Mr.Arnesto Very I rate would not all me to speak to his supervisopr and hung up on me after i requested a supervisor over 15 times. Than there was Roshard wo did the same. saying you are not allowed to complain to supervisor. they said there supervisor name was Lillian and Justyn. they also refuse to give there number so i could officially report them to corporate office.

I NEED TO KNOW HOW CAN I GET SOME INFOMATION ABOUT HOW TO GET IN ,INTHE T MOBILE AUCTION BID FOR RETURN AND NEW PHONE, HELP ME ON THIS OR GIVE ME SOME CONTACT # WHERE I CAN GET SOME INFORMATION.

I purchased a my touch 4g back in october been having problems with the phone. The phone has been freezing and not holding a charge. I called customer care they sent me a new battery still didnt work. They then sent me a new phone. After 3 new phones all having problems. They tell me today that they can replace it with moto cliq 2... Lmbo are u serious this is a 500$ phone u wanna swap out for a 200$ phone.. Not terrible service. I just figured since im out of my contract. Mayb I should go else where if I have to buy a new phone worth ne thing¡ What a smack in the face moto cliq 2 for my touch 4 g¡ Such an insult¡! Siging off p~ssed consumer! :(

I've been with tmobile since 2004 and I had ask today to cancel all my lines, they overcharge me on 411 calls that did not made, spoke to customer service how they were able to raise my internet charge from 19.99 to 24.99 For almost a year. Customer services told me that she would be able to save four hundred dollars in the next TWO yearS buT what happens to the overcharge in the last year. It is upset to know how you can go to any tmobile store and all they do is to refer you to tmobile to have your phone be fixed. It is a shame to be with a company for 7 years and all they do is nothing for you. miami

You guys need meetings weekly. One person says one things, another something else. You are money hungry and just plain suck! I have been a customer for 8 years. MOved and having to jump through hoops to get out of my contract to an area YOU DON"T COVER!!! JUST FOR YOU WHO DON"T KNOW>>> MODERATE COVERAGE MEANS NO COVERAGE!!!!!!! They actually told me its not there problem I don't service!!! WOW!!!! Done wiht TMOBILE!!!!! ALL THREE LINES>>>>

i had got my a 400 doller phone a my touch and i took it to a tmobile store for a new sim card and they messed up i called and they said to send it asap and i did for a replacement and thay said that they where ganna send me a replacement phone and they havent done noting and i cant get good sercive and the first week i got my line some costumer service anent was yelling at me and i got mad and hung up on her and from there i havnt got good service some one plz tell me wat is worng with tmobile get this thing FIX iama call yous and tell yous the SAME THING GET IT RIGHT

Customer Satisfaction - the Worst! After 9 years with T-Mobile (never one late payment and huge bills)we were told - you cannot relocate and expect service to be good! Tower problems for T-Mobile, loss of business for us, and it's OUR fault. For two years our service has been fine in Incline Village, this year, terrible! When we asked to be released from our contract, or go out of business, we were told you cannot relocate or be released from your contract......Bye, Bye T-Mobile. This harassment story will go far and wide.....your customer loyalty is the worst!

i have just recently bought the new nokia astound and it is by far the worst phone. it is too samll for my hands, its slow, its unresponsive, and i cant keep it. the worst part is that i just bought it. i'm ready to get a new phone but was wondering, even though i bought it online can i still take it to a tmobile store and exchange it for another phone. (by the way it was free)but i dont mind paying for new phone. ANYTHING BUT THIS

have been trying to resolve an issue with your technical support and customer care department without success. My phone (Bold 9780) is a problematic, endless nightmare that I can't seem to wake up from. The times I have had to call into CC and TS, trying to resolve an issue had been fruitless until I called again this week and spoke with a rep who actually listened to my problem and decided the device was the issue and offered to exchange it. Here lies the problem I received a refurbished phone (which makes uneasy) so I called into your CC department asking for a NEW device. The quality of service offered to your customer has finally bottomed out. The reps are clearly do not take ownership of the call and it's as if they are scripted to say no. After speaking to rep 1 without avail she stated I could purchase a NEW device. I asked for a supervisor and was put on hold until the line disconnected. Called back spoke with rep 2, he spoke to me in a very unprofessional manner so again I asked for a supervisor in which he refused and told me I could buy a new phone. So I ask that the line be disconnected, he proceeded to give me the $200 termination spill. I advised him I would save money by disconnecting the line. He transferred me to a disconnect specialist, in speaking with her the background noise was so distracting we had problem hearing each other, so by now I''m asking for a supervisor, who did/would not offer a solution to me issue which bring me here. I have decide to return the refurbished phone, hopefully we can put the issue behind us and move forward in our mutually supported relationship. I was contacted today by Poncho *Executive committee, who basically said nothing but... too bad you are in a contract and there is nothing you can do about the way we treat you.

I am using HTC HD2. And in past 6months i have exchange 5 HD2 phones. And again there are some technical difficulties with this phone. I called them up and asked for another model in exchange of HD2 they told me that all what they can do is exchange the phone for another HD2. I explained them that this is not 1st or 2nd time this is 5th time this happened and still you want to send me the same phone? Why? why can't you just exchange me with some other model of same price. They told me if you want then take other HD2 or cancel your line and pay early termination fine. This was worst reply ever i got from any customer representative.

Have you ever noticed that you can't get access to the individuals that run T-Mobile the VP's CEO, go figure why?

t-mobile service is the worst service ever. They keep you on hold for ever before you even talk to a rep. Then when the rep gets on the phone they speak poor english and you are unable to understand what they are saying. Also they charge you for every little thing that you call for. What is the purpose of insurance if everytime you have a problem with your phone to still have to pay $100 for an replacement. They call in loyalty plan cause you are a loyal customer, but how loyal are they. NOT A ALL. They are quick to except your payment but you can not get good customer service help. I have been with tmobile for 7 years and they claim that i have an outstanding bill of 149.00 since 2006. how the hell is that possible if i have paid my bill every month and service never interrupted but still claim that i need to pay this amount. So ready to pay the eraly termination fees just so i don't have to deal with the bullshit from tmobile.

T-Mobile has poor pre-paid service. I called into customer service because another name was showing up on the caller id when ever I called a landline. they told me they were going to submit an trouble ticket and that it would take 3-7days or problem to be resolved. when i called back to let them no about the same issue the phn disc ater being on hold or 5 min. When i called back the third time I was tranered to customer technical support. Representive that it would be 24-48 hrs beore my name to show up correctly on caller id. A mnth went by same problem. soooo pissed.

No stars, Your a bunch of thieves and lairs and I am sorry I ever even tried your phone service! We only had your phones for 7 days and you bounced us around, charged us for service we did not use. We sent our phone back before the 14 day trial period and your employees are so irresponsible, that they couldn't find it "convienent" now you want to charge us a $200.00 deactivation fee. Now you even tried to charge us for another month of service. I've reported you to the BBB, and I'll be talking to a lawyer about suing you for false claims and charges.

Tmobile is one of the worst companies to deal with!!! They would rather see u go to a different company than make u happy! They just lost two good customers and I'm sure that's not where it will end! I don't understand how they were ranked for best Costomer service! Alot of people are not doing their JOBS!!!!

Ok . . . why is it that whenever I call TMobile and I request to speak to a Rep, I get a rep that doesn't speak good english or who has such a strong accent that I can't understand a word they are saying. Over a period of 2 weeks, I spoke to 5 different reps about the same issue and I received different information about the same issue from each of them. After 30 minutes of talking to a rep that I couldn't understand and who just rambled through reading a script to me, I asked to speak to a supervior. Well, I was on hold for 15 minutes before speaking to a supervior (to the reps credit, she did return to the phone a few times to ask me to continue holding). I asked the supeviosor for her name and she told me that she wasn't allowed to give out that information, but she would give me her ID #. I then asked her where her call center was located (I only asked to determine where she was located because of her strong accent) and she told me she wasn't allowed to give me that information either. What kind of business is this company running!!!!! Now, I used to work for a bank in a call center and I've never heard of a rep not being able to give out their name!!!! After speaking to her for 40 minutes and with her running through a script dialog, we finally got down to my issue and she was the only rep that helped me. When you try to explain your situation to them, they don't listen to you and they are too quick to jump in and start the "routine dialogue and script". And if she had just let me explain my situation and listened to me in the beginning, we could have resolved the issue in 10 minutes.

Bought a basic Nokia 1661 from T-Mobile last June for use when in the USA (I reside in Mexico). Pre-paid $100 with the deal being that the number would be good for 1 year, renewable, etc. Well, the phone works but I for issues we have, T-mobile's website tells us our number is NOT a T-Mobile number. One T-mobile chat rep opened our account tonight. The subsequent T-mobile chat rep (I had to follow some instructions from the first, call my wife to "power up" (remove and reinsert battery) as she could not call out) could not open/find our account, so said he could not do anything to make the T-Mobile website etc know that our number is in fact a T-mobile number. Really bizarre!

I have been with this company for many many years and have had issues on and off. This time it is the worst and the worst service ever. I'm to the point I'm going to cancel.I have read many of the statements people have left and yes my issues are about the same. I know how they can promise the moon and stars to you and your left out in the cold with no SATISFACTON. I will be getting the news media involved and spreading the word that tmobile is not a good company to use. Hope I get better service from the corp. office if the matter is not resolved I WILL BE GETTING OUT OF MY CONTRACT!!!!!!!!!! OR CONTACTING A LAWYER!!!!!!!!!!!! A VERY UPSET CUSTOMER.