T-Mobile Corporate Office & Headquarters

I had multiple concerns and I have been a customer of Tmobile for more about 3 years. I will just start with my G1 phone which i purchase with insurance and broke on three different occassions. (all not my fault, all from manufacturing issues) The last phone Tmobile sent to me was refurbed and was broken before i turn it on. Now mind you I'm still paying monthly payment for a phone that doesn't work.. So I called Tmobile and they offered to give me another phone which they did 3G My Touch. Its a nice phone but the phone is very sensitive to the touch where you can touch it in one screen and be in the internet. So I called them about that... I guess that was an ez fix but I notice on my last bill i was charged a late fee due to not paying them .84 cent. The late fee was 5.00 and I opened a chat session to reverse the fee. they agree NOT to do so... Not to mention I asked to change my billing cycle date... I always pay my bill on the 15th of each month and my billing cycle is the 11th. I was told by a rep Dom rep # 13-20831 that he would not reverse it not to mention his customer service skills was very domain and he seems un interested to what i had to say. His personal comments was "We already advised you of this about 45 minutes ago" I was told based on my history of payments I can not do so.... I told myself I will never renew or get another tmobile contract. I will NOT, I repeat I will NOT do this again. At the end of my conversation I felt as if Tmobile had the upper hand over me. My easy solution is just to wait another 3 months and pay the 200.00 fee to cancel the service.

My husband deployed, I went into tmobile to cancel our lines and the lady faxed over a copy of his deployment papers but I was NOT told to send POA which I had suggested she do. She called customer care and they said they were not needed since there was a copy of his orders. I called to verify the lines were canceled but then was told the POA was needed and I would get credited for the lines still being on but would have to get the tmobile store to do it. Tmobile store told me that it would take an hour to post the POA and to call that evening to cancel the lines and also, they could not retro me the charges from the first time til present. So, I called the next day... no post. I got off the phone a few minutes ago and I'm beyond disgusted with this company! They told me that it will take 24-48 hours to post the POA but there are NO records at all from me having gone in there the first time. The only notes they showed was when I called and was told to go fax POA. I was also told that they deem the POA to be honest from 24-72 hours in addition to the posting for me to be able to cancel the lines; thus, I will have to pay for my lines up until they do this. This is absurd and a horrible way to treat customers; especially those in the military who are suppose to be granted cancelation upon these orders. The representative on the phone kept emphasizing that tmobile won't make the account retoractive per my submission of paperwork for which I did everything right. SHAME ON TMOBILE! A truly disgusted customer.

the cell service is spotty at best , unless you'er in a good sized town. customer service is a joke, its farmed out to india apparently, cant understand them half the time. they are very polite but rarely DO anything! billing is a nightmare !!! dispite always paying early or on time i constantly have to call customer service & spend 20-40 minutes on the phone to clear up their errors! they constantly bill me for services i didnt use & they cant explain what it is??!! i think they just add on to the bill & hope the customers dont notice.customer service usualy means endles on holds, & if you complain about anything disconnects are common.I've caught them in several outright lies & all they do is apologise...or hangup! absolutely the worst company i have ever dealt with. Oh, and as a parting gift they hit me up for another erroneous fee & threathened to take me to collections. deadbeats,liars,& thieves run away. I went to verzion & no problems at all, none.

Do not purchase a Nokia flipphone. I bought one 7 months ago and the plastic hinge corner broke off rendering the phone inoperative. The Customer Servce rep only wanted to give me a free phone and extend my contract time. I will be terminating my contract with t-mobile ASAp and changing to SPRINT. The best way to demonstrate your dissatifaction is to refuse to do business with them and to let your family, and friend know as well.

My story is Ron B. all over again and then some. I just started service with T-mobile a week and a half ago. I have complained about the phone freezing and such just the same. But the icing on the cake was this morning when i had my phone in my lap, i stood up and not thinking dropped the phone on the carpet. When i picked it up, the screen completely shattered on it. I called of course and the gentlemen on the phone tells me "oh yeah you will be fine, you added the extended warranty to your plan, you will need to call this number (warranty dept) and they will ship you another one overnight and it wont cost you anything". HA HA HA!!!!! The warranty company then tells me that i have a $130.00 deductable i have to pay for the phone. WHAT?!!???!!! First of all the phone was free a week and a half ago, i have had nothing but problems with it since getting it and now it drops on the CARPET AND BREAKS and you tell me i have to pay $130.00 and get another phone just like it, only to have the same problems. I dont think so!! I dont care what it cost to cancel the service i will just because of first of all there poor quality on phones but also there customer service SUCKS!!!!!

they have had my defective phone for a month the last message they gave me was that I need to be patient that they would have some info for me in 16 days. worst company I have ever done business with.

first of all I must say that tmobile sucks there phone reps are no good at all.. I purchased two phones in feb.. and made two payments ahead which would have left me allset until april, but no that wasnt the case now a week later tmobile is charging me another payment stating I never made my payments and services continue to be suspended and I have fax over all my receipts three times and they continue to say I never made the payments...so think about twice before going t-mobile

I've been with T-Mobile for 8 months now, I was added to a friends line. I purchased a HTC Dash, HORRIBLE PHONE. The first phone had all sorts of problems and eventually stopped working. I went into the t mobile store they assured me I would get a "new" phone, well I've had the "new" phone a lil over a month now, and its messing up as well, can't text, can receive emails which is work related, and the scroll button does not work. When I took it back into the store today they said all they can do is send me out another phone, I asked will this one be new or refurbished, the rep said all our exchange phones are refurbished. Well I be D%^&!! So basically you are sending your customers someone else's junk. I told them this was unacceptable to me as a paying customer to keep going through this because of t mobile's defected phones. So I agreed to order another exchange phone, and what do you know, its on back order. The rep offers me a upgrade, I said ok, how much will it be, she says full price, how smart is she, its not a freaking upgrade if I have to pay full price. so the "customer loyalty" dept gets on the line trying to fast talk me with all these discounts that did not benefit me in no way..I can go on and on, but you get my drift!!!!! CANCELLING ASAP

I have been having problems with my MyTouch 4G since Nov. 10. I went from a Behold to this 4G and my service has been horrible since. Not to mention I have had new SIM Cards, a master reset, 3 MyTouch phones and a G2 in the last 4 months. My service has a distorted sound on certain calls and it drops calls. It seems like it is a glitch in the system. Their engineers were supposed to fix the problem and after they supposedly fixed the problem my phone continues to do the same things. They put another service ticket in over a week ago and the promising customer service rep has yet to return my call. I have now reported them to BBB and will be calling corporate.

I find you are a bunch of thieves as well as penny pinchers - your attitude towards long time customers leaves much to be desired~I expressed my concerns about losing my job and not being able to continue with my contact as well as AT&T buying out T-MOBILE and "customner care" representative Bruce DIDN'T CARE! I didn't sign a contract with AT&T it was with T-MOBILE I don't like the services provided by AT&T and now I find T-MOBILE is just as bad~! Our phones that drop calls constantly, the battery doesn't hold a charge, many times we can't get connected at all and find out that the phones we have are NO LONGER ON THE MARKET since it was determined to be a bad product - the problem was brought to T-MOBILE's attention several times but "CUSTOMER CARE" once again didn't care - losing my job is tramatic enough but now to get told by Corporate Customer Care (where is the customer care?) they won't do anything about reducing the termination fees on my contract (where is good customer relations) is a lot of bull - Sooner or later I will cancel my contract so YOUR CEOs don't get any more money from me for your lousy service, attitudes and poor customer relations

My phone stopped working T Mobile sent a refurbished phone as replacement with a prepaid ups slip to send the defective phone back, I returned the phone on 02/15/2011. They claimed they did not receive the defective phone and they have no way in tracking the package and will not do it. Their customer service is useless. They refuse to listen or dom any thing about the issue. They are charging $350.00 and has diconnected my service. I cannot go to another provider because they are charging me a $1000.00 to get out my contract. I am a mortgage loan officer and I need the phone for work, I am the sole provider for my family my husband is unemployed

The worst phone service ever and nine months of tmobile giving me the run around reps telling you different things they can't even keep their own story straight. Went thru three phones one new and two used and problem was worse and not being fixed now thet wanted to give a fourth used phone. I left and went to Verizon, guess what no more problems with anything. Excellent reception no matter where I was no droped calls, calls not being dropped or worst yet the phone just freezing up. Their reps reponse when you call remove battery and reboot. Lets not fix the problem. Now I fighting with them to waive my ETF. Seems their customer relations person gets a bonus on how many people they can say NO! to. Everthing goes to him not to the President of the company who should know what his employees are doing to his company. He needs to read all reviews people write not some subordinate who may relate to hime that all is fine.

T-Mobile absolutely sucks. I have been with them for about a year now. I pay for 1500 minutes and unlimited text messaging. In the year I have had the plan, I rarely if ever use the phone minutes not even coming close to going over the minutes until I met my boyfriend who is with AT&T. In one month I received a 522.00 phone bill from T-mobile who states too bad. I was told when I got the phones that the minutes would roll over. what a lie! All that whole year of not making any calls was a waste of my money and now I'm told there were never any roll over minutes. My boyfriend who is with AT&T has a bill for less than $120.00 for the same amount of minutes as I do (because we talked to each other during those minutes) and my bill is $522.00! T-Mobile had the nerve to tell me that they have the best plans around. lol Why is it then that my bf pays 120 for the same amount of minutes I'm paying 522.00 for? When I called T-Mobile they could care less and very rude. I spoke with a guy name Jimmy who was rude as hell and snotty. I do not recommend T-Mobile anymore. I plan on paying them off very slowly and will switch to AT&T.

I sent n a notice to T-Mobile about a bill that I had no choice but to write off, you exceped the letter and now all I want is to be left alone, BUT you all keep getting the credit callers to call, I am asking you once again to please stop this fullness that you have once again started up. The credit people stopped onmce they realize what I told them was true. Please stop and leave me alone.

I recently canceled my acct with tmobile. I was on a flexpay contract for almost 2 years and called in to get a contract (as one had been promised to me after 6m) I was told i was eligible and to go to the nearest location to pick out my phones and plan. So i went only to be told i could not get a contract. I went home and called in to find out why they denied me in the store, they told me it was a mistake and to drive back to they store. So once again i drove back to the store and once again they said they would not give me a contract. So while in the store i called back and they rep on the phone was telling me i was able to while the rep in front of me was saying i was not. So i put him on the phone and waited about 30 min. When the man hung up the phone he looked at me and rudely told me there was no way i was getting a contract. I informed him i had been with them for 22m and was told when i first joined i would be able to get a contract after 6m. He then told me i would need to call in and cancel my acct so he could run my credit again. I told him i was going to cancel my acct and repay activation fee's just so he could run my credit. When i told them never mind i'll just go to another company he told me to go ahead. So needless to say i went to sprint. Now my ongoing issue with them is getting my refund. I had payed my bill on feb 7(the day it was due) and canceled my acct on feb 14. I paid 124.03 so i should be credited a back for 93 right? I have called in several times and been hung up on, refused a supervisor and even told they dont owe me anything. So needless to say i will be seeking legal council. I dont car if its $500 or $5 that is money that is owed to me! Now if it was me that owed them im sure there would be no problems! Horrible company, if your thinking about getting them DONT!

t mobile is the worst service to get the reps do not know what they are doing and i had a t mobile phone 5 days returned it and still have not received my refund they do not send refunds back and switch you frpm rep to reps

I have had 4 sony Equinox phones. Every time I call in I sit on hold for at least 20 mins and then if you can understand them they want you to troubleshoot the phone again and/or call them from another number. When does this B.S end

I have been with T-mobile for only a year and already ready to sue them!!!! T-Mobile took money from my account without my authorization. Called Customer Service to get my money refunded and was told that I authorized the payment. Asked for a supervisor since I was not getting anywhere with the employee. Get this....the supervisor was defending the rep that LIED!!!! OMG!!! Advised the suprevisor that I was going to contact Corporate office, the supervisor told me NOT to call corporate office cause it won't do any good. They will just send you back to me. How arrogant. However, I did state to the supervisor that if my account was not credited, I will seek legal actions and have the phone records pulled to support my case. They WILL owe more than just the NSF charge. I will seek for financial & emotional distress. If anyone has been bluntly abused or had money taken without your authorization, by all means file against T-mobile. I know I am. Iw ill not stop until everyone knows how T-Mobile steals from their own customers. Not to mention their phone service sucks too!!

T mobile is a bunch of lying ghetto people. Rude and not professional at all.

My cell phone service is with T mobile & I have been a customer with them for 6 years now.I brought a "new G1 phone from them and I have had to have that hone replaced several.When replacing your phone they send you refurbished phones in exchange for your phone I had 2 of them replaced with in 2 days and a total of about 4 0r 5 replaced with in a year all because they has been something wrong with the refurbished phones.So here is my problem I didn't send 2 of the phones they sent me with in 2 days of them freezing up on me with in 30 days and now I am being charged a restocking fee of $340 per phone even thou they got the phones back.And there are no exceptions to their rules..And it don't matter that they have the phones back and it don't matter that they inconvenienced me by them sending me refurbished phones I still have to pay this money or they will shut my phone off.This is unfair because #1 if you buy a new phone and they have to replace it it should be replaced with a new phone not a refurbished phone. And #2 They should not be charging a restocking fee if they get the phones back.. Thank you