801 Reviews For T-Mobile Headquarters & Corporate Office

The t mobile on sw military sucksthey make u sign in then they dont follow the clip board people walk in n they help them first his name is andre n suppose to be a manager n then u tell him something n he gives u additude like what ur gonna make a payment

LIARS

Tmobile said that they would pay my ETF and they denied me and i did everything like they told me. they lied. their service sucks. its not unlimited like they say. i have 1GB and when u go over they shut ur data off. LIARS.

T-Mobile lies

I have been with them all of 3 hours and will stay with them 30 days only because they don't refund. they lied to me to get me to switch, and the only data I get is edge network. they told me I would get 4g lte and I get nothing. liers and don't care. DO NOT USE TMOBILE.

tmobile

TMobile sux.. Ive called them 74 times on a daily basis because they keep charging me when I haven't used the phone. Today I was told "I see you have no usage but we're not refunding the money anymore." wanna bet? also They say they can't refund the balance of my money because I paid cash

Don't use T-mobile

T-Mobile has a bad refund policy and will not return your money, after unauthorized to use your debt card DONT DO BUSINESS with them.

Wonderful

i dont have a problem with them.....looks like all is fair in love and war with these cell companies according to the comments....I like my T Mobile

t mobile service is the worst 4g out there . get to find out its metro pcs

Worst Customer Service Ever!!!

I was put on hold for 45 minutes. When someone finally came to the phone and i explained my situation, for about five 5 minutes she put me on hold for another 30 minutes and then hung up on me. that went on for about 5 times different times. I'm fed up, this is the worst cell phone company in the world.

Liars!!!

They have the worst customer service and they lie about the service then when you call them out on it they want to transfer you to different people and put you on hold for a long period of time

Awful service deceptive practices

Be careful with them. Deceptive practices was lied too by multiple managers. Hooked into signing up with an additional 75 dollar credit that never happened until 4 months later when I called corporate and complained. Basically corporate rep stated it was our fault. Stay with verizon people

Deceptive shady

Don't use them. They conned us into signing with an offer to save 75 dollars and after 4 months still haven't seem credit. Called corporate office and they said it was our fault . Very deceptive and not professional

horrible customer service

I had cancelled my service with t-mobile but was still being charged. I was told i would be refunded but it has been over 5 months and still no refund. I will never ever be with T-mobile again and will never recommend to anyone.

mrs

Can.not wait to see the back of the.mobile.nothing but a bunch of bullies, having really bad problems with the signal phoned up on more than one occasion. To try and get the problem sorted. Was kept on the phone for 2 hours was bloody livid. And still no joy

30 minutes on then phone trying to cancel service

here I am still on the phone transfered to 4 different people, how hard should this be to cancel service...190.00 a month for three smart phones, there nuts!!!! great i just got disconnected, now speaking with corporate..WOW 2 minutes on line with corporate problem solved..

Deceptive, unskilled employees.

Promised great service, ended up being the worst service I've ever had. Promised a refund, didn't happen, promised an unlock code when we switched services, didn't happen. I am filing a complaint with the BBB and will start a petition against your company on moveon.org. And judging by the numbers of complaints this will draw attdntion that you don't want.

Very Poor Customer Service

T-Mobile Has very poor customer service !!!!!

T-Mobile is the WORST!!

They are the worst company ever! They cheet people and the customer servive and cell phone service are aweful. Do not use this company.

whay flex accounts are no longer because t Mobil had this accounts

Tmobil customer service lied to me when I called to pay for my service. they told me that they would give me two months free for the inconvenience. when I called this morning they told me that there was no record of our conversation. the service is very bad. besides that they terminated my flex account without my approval and transferred it to another account because !!!1 the flex account was being compromised . we should file a lawsuit against them for all the customers that had a flex account and subpoena for their record.

Good Job!!!

The Manager Devin Santisevan and Staff in Pueblo Blvd and Northern store in Pueblo, CO are outstanding. Every month they have a class on how to use your phone. They are patient and courteous to all the participants in the class, while still servicing the clients that come in for service. They are very knowledgeable and well trained. They even provide food and drink for us. Thank You for a job well done and for great customer service.

Reactivation

So I lost my job and was unable to pay my bill for 3 months and when I finally landed another job, I contacted T-mobile prior to that time and expressed to them that I had another job and would like to pay my past due balance once I got paid, I was told it was ok. So in 2 weeks, I called back and they sent me to collections, almost tripling the amount of the past due balance, then told me that I would have to pay the termination fee in order to continue with the company. I don't understand why I would possibly pay a termination fee if I'm not leaving the company. STUPID!!!

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