828 Reviews For T-Mobile Headquarters & Corporate Office

bad service

I ordered a new phone for overnight - the t-moble company didn't send the phone till the next day and put it on regular shipping I asked them for corporate number they said all they could do is give me an address (this was from a floor mngr) not a good way to start with a new customer !!

horrible customer service

they ported my number to my daughters phone without permission and said unable to get it back for 24 hrs. they dont care about you go elsewhere

service

this company has the worst service ever.....I retired from ATT and never would treat customers the way they do. a bunch of lemmings

THE WORST EVER

Two months and still waiting for my phone to get back to me from warranty repair. Sent to my old address half way across the country after changing my address with them; told over a week ago they would just send me a new one and find the old one themselves, still waiting for that one, if I hadn't bought another phone I would be without a phone for this whole time and that's just the beginning. Cant get refunds due, they don't understand English; every time I deal with an issue with this company it's a nightmare.

Complainers' Ignorance

After 11 years of T-Moblie service, without a problem, I am completely satisfied with their service. Dissatisfied customers seem incapable of writing a simple English sentence! Their ignorance of the English language is probably the reason for all their problems!

BAD Customer Service and Rippoff

T Mobile just tells you lies. I catch the service people lying all the time. . They charged me a fee for an app that I never downloaded nor used. When I told them to take it off the bill they said no. I signed up for paperless billings and then they stopped sending me paperless billings and then charged me late fees. I asked them why they stopped sending me the paperless bills and they said I never signed up, but I have emails saved in the T-Mobile Billing files that state this. These people are a mess and running a scam to get more money. They need to be put out of business, and some of them arrested.

Upset costumer

Bad choice in choosing t mobile coming over from sprint I preordered the iphone 6 + .0n the 13 of sept coming over into a family plan I did everything I was supposed to do I sent all the info I was asked for. Signed the policy they sent to via email go and find out on the 25 of sept my order was canceled and had to reorder the iphone 6 + all over again on the 29 of sept now I have to wait later for my phone and now I have to pAy for two services when I switched over from sprint to be put in a bad situation with tmobile dry. Wry disappointed with way it's been handled !

Very upset

I ordered 2 T-Mobile phones 3 weeks ago. I have never received the phones. I called T-Mobile today spoke with some very rude people who hung up on me. I also received a bill which I was told that T-Mobile now charges you before you receive your phones. I have never had this many problems. I am very upset. I run a business of my own and this is not how a business should be run. I will also be getting ahold of BBB. Worst experience ever

Fraud

Ported over from att 7-30-2014 was told phones had to be unlocked mind you that was never brought up when taking my money so the acct was closed same day it was opened was told that within 30 days the deposit would be refunded almost 2 months later still nothing I call daily 10-15 times and the story changes every time 9-17-2014 tmobile fraudulently charged my account for another 122.77 and I've called more than a hundered times since that charge and again I've been told a 100 different stories so I will be getting a lawyer to take care of this!!!!!

phone service

Bought 4 new phones to put my family on the plan. I had Verizon. We bought Samsung 5s coming off Apple and Verizon which I had no issues with. I received very few texts my first 2 weeks, The reason, they neglected to tell me to get off of imessage. That issue solved still had no service and no Wi-Fi connect. Reason, they put 2 ISIS SIM cards in our phones. When that was switched, it worked better. Got the new iPhone6 Works better but the service us spotty. Can't say I am happy I switched. I guess you get what you pay for

Samsung Galaxy S3 4.4 Update

I believe it's wrong not to offer and update to Kitkat to the Samsung Galaxy S3, which is widely available on all other carriers. This move appears to be clearly motivated for Galaxy S3 users to move to other phones sold by your network. That is clearly wrong. Samsung has not restricted or hampered the update to your business so why the "slow walk." I hope that as a business you do not nickel and dime your consumers. We have a voice and maybe not loud enough right now, eventually it will be deafening.

My great experience

I worked for the "other guys" for 9 years. As a manager, I heard people who wanted to get credit, just to try to get service for free. They either couldn't understand their bill, or understand what they had signed up for. I knew they understood, but were just trying to get something for nothing. When I had a choice, I went with t Mobile. It's a prepaid service that I have never had any billing issues with, nor too many problems with reception to make me quit. My saying is, if you can't afford the phone or the fees, don't get it. No one owes you anything.

Horrible Service

The customer service at Market Place, Waldorf, MD is horrible. You wait over an hour for service when there is already two people being waited on and you are next. They do not greet you when you come in or say we will be with you soon. The two women are slow as snails. This store needs help bad!!!

false advertising

I visited a T-Mobile in Arlington,Tx on Cooper and I-20. I am very disappointed in the false advertising on the website....I go to the store and I was told my credit had ran and on the websiteit states no credit check. Then, I was told I had to pay the termination fees or payment arrangement with Verizon to pay last bill and termination fee then I would receive the rebate card in the amount paid for termination fees....... I was floored because this is not what is stated on the T-Mobile site...... I might as well weight until my contract is up on January 3 of 2015..allama these cell phone companies are rip offs!!! I will not be using T-Mobile Verizon sprint nor AT&T .....metro PCS. Will get my business... .T-moble and their false advertisement can go in the garbage with them other phone companies..... What a Damn joke!

after two horrible (and unusual) experiences with T- Mobile Customer Service I was finally able to resolve the two minor questions I had by contacting this unit the customer service representative was knowledgeable, courteous intelligent and very helpful

Service

I was told at the store before I switch from att that I was in a 4g area. I said cool bought two phones and then only to find out when I went home that I could not even dial out call 611 spoke with a rep they ran some test and foumd out that I'm in a blatche area and its been problems every since. I hate there service and would never recommend there services to any body else there the worst

worst customer service ever

After 3 hrs I was done there customer service is the worst ever my internet just stops working no service in places I wish I would of stayed where I was AT&T they have the best customer service and service I wouldnt recommend tmoble if the service was free had to put a rating so it would go through but I rate T-Mobile a 0

CC Fraud

I made a purchase in the T-Mobile store at Millenia Mall in Orlando, the next day one of the associates used my cc for his own personal use.... How's that for customer service?

we have not had any problems so fare with them

I called to make payment arrangements and one manager told me that they only do that for contract customers n I told her that I know people who have made payment arrangements and they have pay as you go jus like me, she then stated that they were able to make payment arrangements because they had been with t mobile for so long n I went through 4 managers to try and get a number for corporate but they wouldn't give it to me, they kept trying yo give me a p.o box to write to and at this point I'm not feeling like I shud hav t mobile service anymore and on top of that, every manager I spoke with was being rude and trying to talk over me... I really feel like t mobile will lose a lot of service gettin responses such as what I received.

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