T-Mobile Corporate Office & Headquarters

Cancelled my service during my buyers remorse period and returned phones. This was all done in November 2012 was told I would get a bill with a zero balance. Finding out after having my credit run that it was reported to a collection agency. Contacted them on numerous occasions to make sure this was clear and now this. I live in Columbia SC and the service was very poor.

I bought a new LG Android...had it 2 months. Was on a call that lasted about 30 mins. I had to hang up as my ear and hand suffered burns. I went to my local TMobil store where after waiting 40 min behind a girl that was dressed very trashy...and listening to the store clerk talk to her about her car, home, job and various other chit chat...was told he never heard of this before. So I logged on only to find this is happening everywhere! They offerd me $90.00 trade in for my $250 new phone! Or I could ship it off at my own risk...and hope they find the problem! That is the Tmobil service I got after being a customer for a decade!

T-MOBILE is nothing but poorly trained employees, who lie about everything and make sarcastic remarks when THEY don't know what they're doing while you try to tell them what is going on. You can't call and speak with anyone, they're mostly rude or just hang up on you as well. These people don't care about their customer service and the employees are no better!!!!! Regret ever switching....BIG BIG regret!

There is no customer service at T-Mobile. To the contrary; it actually makes it worse to attempt to solve problems by calling this company, due to the frustrations that are faced in doing so. Not only are they incapable of solving the most simple problems and handling the most simple issues, but they also lie and are terribly petty. Obviously, the company's owners do not know what their customers are facing. If they do, then they no longer wish to continue their business.

The T-Mobile is very bad I made a payment with my account number and the put the wrong information in man I want to leave tmobile so bad I cant give them 5 only 1

They don't deserve a single star. Worst company when it comes to customer relations and communicating to solve issues started by themselves.

I give t- mobile zero stars. They never call you back. Language barriers, and unwilling to place a supervisor on the line. A member for way over 6 years. Very unsatisfied with the services and noone cares to return calls in this manner. Very poor communication with t mobile .

After reading the story about the firing of the pregnant woman I think I'll cancell my T-Mobile account and encourage others to do the same. Track phones work just as well

Tmobile service is a joke. you need to get your business and service together.

Horrible customer service!!! Promised me a free phine to stay with them and turned around and my bill was 300.00!!! Verizon here I come

Let me start by saying that the only reason I selected 1 star is simply because there is not a zero option. T-Moble is nothing but a scam for service, they give you pop up surprising fee's left and right. I almost cant even keep up with the names of fee's they come up with. I have never been so unhappy with service, and the quality of phone that they distribute to their customers are worthless. I can tell you that as soon as my "contract" is up im gone and im never looking back.

Thank you. This is a company that has directors like John Pottle who can recklessly decide whom he can let go. This director is so powerful that he let go one of his manager, under the pretext of re-structuring but the real reason was this manager disagreed to falsify weekly report like John wanted. He not only let this manager go within 4 hours he got another manager for same position. This is amazing company and senior leaders allow such unethical wrong do and on other had they claim T-Mobile value as “Best Place to Perform and Grow”. Everyone might read this statement as cry, but the point is there is no law in US or any support for such employee. How can this be restructuring when they just replaced a hard working sincere person and no one in company HR or senior leader see it.

How hard is it to listen to the customer? I ask about Samsung galaxy s IV get info about III! Ask about iPhone 5 get info about iPhone 4! Call customer care and ask them to find a location that has iPhone 5 but don't call xyz location since I just left there she then says I found a location the address is xyz! Why so many incompetent people!

I was told by them that I was no longer under contract, moved to Sprint, get a Tmobile bill for $1197.55!!!!!! Called and just kept saying, "I'm sorry you didn't understand, there's nothing we can do". so beyond frustrated and will be contacting everyone under the sun to get this resolved. Unbelievable!!!!!

Quick to take my money, quick to cancel my order after taking my money, not so quick to return my money. Terrible customer service

For the Last three Months I have been fighting and trying to Get a Credit for A phone that UPS has Lost Back in December. Nobody I have Talked to cares in getting this issue resolved. They just keep passing it along. I still have a broken phone.

they have no idea what they are doin', i have tried to get 3 lines n it's been a week an' yet i have gotten any info on why they can't get the order through. evnthough i have an excitisting line with them for about 11 years

Now it is mid April and I have been trying to resolve my account balance with t-mobile since January. First of all, they shipped two orders by mistake. I called to inquire and they had me in the system saying that the two phones were returned and they are waiting to credit my account. I told them honestly, I have not returned the phones as I am still waiting on a shipping label. They asked me to ship them and my tracking number confirms that the phones were shipped. I have given them the tracking number over and over and they have not located the shipment and asking me to pay almost $1,200.00 for phones that I do not have. In the mean time I continue to pay my monthly bill on time and they have interrupted my service twice due to phones that they cannot locate in thier warehouse. I should not be held liable for this. I am contacting the corporate office as I am filled with 3 months of total frustration!

Wow so i decide to switch to T-mobile and i go into the stores and they didnt have the particular phone i wanted. so i place an order online and it proscesses. then i get an email saying that it has been canceled. i order online again it says its proscessed. then i get another email saying its been cancelled. so i place an order over the phone FOUR TIMES and for whatever reason ive been put through the loophole and i try to call coorperate and theyre closed for the night. i just wanted a coustomer friendly service and i have been thouroughly dis-satisfied. smh.

251 dollars was taken out of my acct. which would be fine but i dont have a t mobile acct. I paid a bill for my daughter almost a year and a half ago and for some reason they have now taken out money from my acct. twice now. The first time they said it would never happen again my bank numbers were removed. Now happened again and was told my money would be put back in my acct in ten days and it is now 15 days and no money is returned and when my daughter called they have no info for her. THIS IS THEFT. I do not give you permission to take money out of my acct and my daughter has no permission to do this. But to be lied to twice by your supervisors who apperently cannot do their job is outrageous. This is why i have not been a tmobile customer for 2 years because of your incompentence. Now i will be bad mouthing you and your services to anyone who will listen and taking action against you for the theft from my acct.