Sprint-Nextel Corporate Office & Headquarters

Last month my bill was $79 dollars. When I contracted in Feb the young lady told me my bill would be $64.91 and that was with taxes, and insurance after she applied my 2 discounts I have had. The customer services staff told me the bill was $79 dollars because I had renewed in the middle of the billing cycle thus was prorated along with that bill. I paid that bill because it was a waste of time and energy talking to a customer service that tossed me from one person to the other. After I looked my bill up on line I called back and they told me the computers were down. I checked tonight and my bill is $74. They waited 30 days to change my billing after my renewal. This is not what I agreed to. My budget for a cell is no higher than $65 total. I have been with sprint since 2001. Tonight I am extremely angry. I feel like it's a waste of time trying to talk with customer service. I will go into the store on Monday. If this is not resolve on Monday I will call the corporate office. I like sprint even though most of my family in the last two years have changed to T-mobile. However after this 2 month experience I see why they changed from sprint.

I have had a mobile broadband card for 23 months, only went over the usage 1 as a test. I know how to track my usage and did not have any problems until this month. I have since closed the account, but they continue to bill me $50 a day for usage. THE CARD HAS BEEN SHUT OFF, you cannot have $50 usage on a card that does not work! Customer Service is horrible.... after being on the phone for 2 hours and talking to 4 people, and being disconnected....I asked them to track the time the card is being used....the times do not match when I am online, but then they state the times are not correct in the system....WHAT THE F!!!!! I will be filing a claim with the BBB in connection with this bill and will be discounting the cell phones we currently have with SPRINT. DON'T use this company, how can they charge $50 a day for usage on the broadband card that has been closed and broken!!!!!!!

I just recently received a notice from Sprint that the Free and Clear plan that was free is no longer going to be free. The want to charge me $89.99 a month. Mind you this was an good faith offer Sprint made back in 2006 , after we purchase an Instinct phone and wanted basic service only. Well we got what we wanted, talk time and unlimited text. This was for one phone only, we also have two other phones and we pay additional $65.00 a month. I was told by Sprint that they can raise the rates anytime they please, and there's doing I can do. When I asked about the reverse if something goes down ,do they offer the lower rates to current customers?? no reply on that subject. Then we purchased a Blackberry phone ,we again just wanted the basic services. When we called the rep.he told us about the Blackberry data plan, one for $36.00 and the other for $41.00. We told him to sign us for the the $36.00 plan, he reply "I'm going to give you the $41.00 plan for $36.00." This plan would include unlimited text, pic,video and TV. Well when I got my bill not only was the $89.99 charge on there, there was and additional $10.00 charge to the $36.00 charge, and they were still charging me $20.00 for unlimited text. When I asked about the $10.00 charge, I was told that's a new charge for all smart phones , because those high-tech phones are more expensive to use , I guess Sprint loses money. Ya right, just another way to get money from us. Customer service at Sprint sucks, it's not like it used to be, the don't care and they are all liars. They will say anything to get your business, and at the Sprint stores nobody there knows anything, they are no help at all. Ordering phones and rebates, it took us over 6 months after they lost our rebate twice and on top of that I was still overcharged for one phone.

To whom it may concern, I want to let sprint know how poor of customer service they have. I have only been with sprint for 6 months now, and I have the HTC Evo 4G. I was tols that my bill was only $69.99 a month plus $7.00 for insurance a month. Low and behole I get my monthly bill and it is $103.53. I am furious because I called sprint to ask them to explain my Charges and all they can tell me is that there is an extra $10.00 charge due to the extent of my phone. Then my phone cracks, and low and behold instead of a $50 deductable, it is $100. What is the explaination you ask, well since I spent $480 on my phone it is such a high technical phone so I cannot have a replacement for only $50. So all I can say is Sprint you are a horrible excuse for a company and have no concern for your customers! I see that Texas is sueing you, well wow, I see why now. I will be cancelling my account, thank you for charging me so much money to speak on a phone I rarley use, and I want to thank you for being such rude people who dont care about anyone but making an extra dollar. Shellie

My husband and father in law have had sprint for who knows how long. I've been with him for 2 years and they have had problems with the phones since I've been here. My father in law is deaf mute and would use the phone for texting purposes. The service was horrible it would take 30-45 minutes just to send and receive one text message. I would call the company and they would do nothing. So we put the phone up and never used them. We didn't even pay the bill. If they can't fix the problem then why should we pay. All they do is put you on hold for hours at a time and then say that there is nothing they can do because their computers say that the area we are in has great service.. (when it DOESN'T!) Then since we didn't pay the last bill they keep piling on more charges like that is going to make us pay it. They sent us to collection and the people there have the nerve to question why a deaf man should have a cell phone??? are you serious? Like its any of their business but just because someone is deaf doesn't mean they can't text and with all the services available today he can put an app on the phone and use it just like his video phone.

I RECENTLY WENT TO A LOCAL SPRINT STORE (STORE#1378478) AND THE CUSTOMER SERVICE WAS TERRIBLE. I WAS GIVEN THE WRONG INFORMATION ON GETTING MY PHONE FIXED. I WAS TOLD TO COME BACK AND THIER STORY HAD CHANGED. THE EMPLOYEE AT THE STORE WAS VERY UNPROFESSIONAL USING FOUL LANGAUGE AND INVITED ME TO FIGHT THREATENING ME AND TELLING ME HE KNOWS WHO I AM. THE MANEGER WAS PRESENT AND LET THE SITUATION CONTINUE. THIS HAPPENED IN THE WASHINGTON HEIGHTS BRANCH IN NYC. THE BRANCH IS LOCATED BETWEEN 170 STREET 171 AND SAINT NICHOLAS AVENUE. THEY LIED ABOUT NOT ABLE TO HELP YOU HOW TO GET YOUR PHONE FIXED BECAUSE I WENT TO ANOTHER SPRINT STORE AND THEY TOOK CARE OF ME. BUT I THINK I'M GOING TO SWITCH CARRIERS. I HAVE 5 ACCOUNTS AND I'M TAKING MY BUSINESS SOMEWHERE ELSE.... I ADVISE PEOPLE TO BE CAREFUL WITH THAT BRANCH..

Where to begin....how can you be with a phone company less than a year and have so many replacements on phones?!!!!!! I have 2 blackberry curves (CRAP PHONES). They have both been replaced 4 times each. GEEEEEZZZZ! Sprint wants you to pay for their poor service and cheap phones. No thanks. We are saving our money up and going elsewhere. I never hated a phone company so much , its almost a joke. I would rather go to a prepaid and deal with that than have to deal with sprints crap. Seriously I am so fed up with them. Their a waste of my time and their blackberry curves must have been made with elmers glue and things they found laying around because they have a new problem every 3 days. HEY SPRINT....I gave you enough money already and enough chances to send me 2 phones that WORK!! BUT YOU REFUSE TO HELP US OUT !! A t&t and verizon are gonna eat you alive in the end.

Piss poor devices and customer service. I'm going to share the disappointment of sprint with every body I know and put it all out there on network. SPRINT YOUR RIDICULOUS!!!!

I would give Sorint a zero for very poor work ethics. I have worked at a few corporate companies and this is by far the most unorganized company I have experienced. I have a manager that is just unbearable. making up her own rules as she goes along. one in particular is we have to ask to go to the bathroom like a 2 yr old. I thought that was illegal... Does anyone know if you work in a corp store, can you carry a cell phone from another carrier ? or is that grounds for termination...... unhappy worker

I don't usually take the time to write as I am a busy professional and mother of three, but I have been so bothered by this situation that I feel impelled to express my displeasure with the customer service I've received over the last few months. I have been a very loyal customer for over 8 years and I've lauded Sprint as the "best" in cellular service over all others. I am not sure what has changed within your customer service area, but over the last 6 months not only have I had the single most upsetting phone conversation of my entire adult life with your customer service center, but I've also been plagued by technical issues with my blackberry and been charged over $400 for a phone that I returned but somehow never arrived back to your center. I held in there for a while, but finally gave up and have switched to another provider - something I vowed to never do. I'm only writing to say that I hope you’ll make changes back to the old Sprint so that no one else has the experience that I did.

I have only been a sprint customer for 2 months and I have only had good service for 3weeks. I live in the Hampton Roads area where we have had problems with the towers. I have been calling every week about the problems I have been having with both lines, not surprised at all that I was brushed off by the supervisor that I spoke with Nicole on 4/7/2011... Sprint usually has pretty good service but customer service is horrible........ I dont understand why a supervisor would ask me why didn't I just cancel my service if I was having so many problems. The reason I didn't is because I was assured that I had the best phone on the market (the epic) and that once the towers were repaired I would be very happy with the phone and the service. I have had issue after issue with my service and my phone and the only thing this supervisor told me was that I was giving a 53.00dollar credit n there was nothing else she could do even tho there are a number of notes on my account about my service being bad almost from day one. I think and feel there is something else that can be done to make me happy and to keep me as a customer. These customer service reps and supervisors need to be retrained on how to talk to customers and correctly handle problems.sprint is a very large and popular company but at the rate your customer service reps and supervisors handle calls and problems sprint will not last long in the mobile business at all. I am very unhappy with the treatment I have received today and since I have had sprint.

I have actually been using Sprint for over ten years. I was originally on my boyfriends account but when Sprint made him mad he left. I chose to say, big mistake. This past Feb. I decided I wanted to get the EVO. I went to a Sprint store purchased my phone. The rep in the store had no clue what he was doing. It took me 3 and a half hours to buy a phone. He turned the new phone on with the wrong line so now I am being forced to pay for data for a phone that shouldn't have been deactivated. When I notice this I contact customer service. They tell me I have to go to the store and get my account noted, then call them back. Like I have nothing better to do with my time. I am a mom, student and employee. I do not have time for this. I find it hard to believe that Sprint can not fix this if I don't go in to the store.I am a very dissatisfied customer. I am usually so easy to make happy. I love my phone but the service SUCKS AND THE CUSTOMER SUCKS EVEN MORE!!!!! Maybe they do or don't care. Keep it up and AT&T will continue to be the number one mobile carrier. Sincerly, dissapointed and disgruntled!!!!!!!!!!!

frustated! repeated myself to so MANY different people at sprint,here I am AGAIN! have been a sprint customer for years.currently have 5 active phones.For over a year we've been having texting and signal issues.was mailed an airwave to help with signal. didn't really help.texting and signal issues REMAINED. kids will text to get picked up from school and will not always receive texts. have phone on hand and will suddenly receive a voicemail. NEVER RANG! will receive text and voicemails in the middle of the night (ridiculous)unreliable! we exchanged our exclaim phones at least 3x.problem remained! FINALLY GOT THE EXCLAIMS EXCHANGED FOR different models.didn't have much selection since our contract comes-up until august! (4 choices) recevied 3 refurbished phones today.lotus was fine until i activated it. tried to text (letter "A" gets stuck) reclaim, SILENCE ALL and VIBRATE doesn't work.still rings! sanyo,very poor signal.took 10 min to receive text! poor quality.CALLED 4 DIFFERENT TIMES TODAY TO GET ISSUE RESOVED! STILL HERE.TIRED OF BEING ON HOLD! WAITING FOR A SUPERVISOR AND GETTIN NOWHERE. TELLING FRIENDS AND FAMILY NOT TO CALL ON MY CELL.paying hard earned money foR BAD service!

I have been a sprint customer for a long time but have now got a problem that will require me to switch if they can not fix it. As an ISP they had provided an SMTP gateway for customers to send e-mails out, but some geek apparently decided they did not need to do this anymore and as of a few weeks ago i have not been able to send e-mail from my laptop via my cell card. Worse than not providing the service is the customer service department that is totally inept. I have spent countless hours trying to get hold of anyone who would even understand the problem and those that do understand can't do anything about it.

Sprint has gone down from what they used to be. They made a mistake and removed a service I had from years ago. They tell me now they can't do anything about it because it is no longer available, so there for they said sorry. Is this the way you treat customers that have been loyal to sprint for 11 years. This is not the end of this. I will be on the warpath until it is resolved or go elsewhere. This is Sprints choice.

I started my phone service with your company a little over a year and a half ago and within the last five months have had nothing but problems with my phones. I have two lotus phones that do not work on a consistent basis, never before, have I picked up a cell phone to make a call and heard a busy signal or received a message that says "network is busy, try your call again later." E-mails don't go out because the network is busy or interrupted and the same goes for our text messages. I pay nearly $200.00 a month for services I can't depend on and can barely use and to make matters worse, after talking to rep after rep at your unbelievably disorganized and crazy call centers (Kansas city, virginia, Charlestons and God only knows where else my calls were routed to), multiple phone replacements and starts and restarts and reconfigs and whatever else you do to these phones, I still have terrible service, a two year contract, (of course you renewed that when we had to replace the phones again), and your solution is to terminate my service instead of fixing the problem. I actually had one of your sales reps tell me that the problems was with the LG phones I currently had because they make junk equipment and "JUNK is NOT the word he used. I would not recommend this company to ANYONE!!! And as for your 4G services???? I only have 3G so I feel sorry for your 4G customers. You should get one area working before trying to go to another. My family has 4 different accounts with you and at the end of each service contract we will switch to another carrier. I an unbelievably upset with this company 502-608-XXXX

04/01/2011 10:28pm (est) Just got off the phone with Brenda (Sprint Rep.)and what a great person! It had to do with a billing issue and she cleared the problem in about 20 minutes. I feel they are starting to turn that corner related to customer service. I wish they had 50 Brenda's....

To Whom it may concern, I have never been so pissed off ,I got a i 580as a upgrade and had nothing but problems. After the 6th time of going to the store to get it fix and had to replacements I call and said I wanted a new one not referbished.They said I couldn't get a new one I don't know if the service rep on the phone was stupid and thought I wanted a brand new phone that just came out or just plan couldn't have a new i 580.(I need a dependable phone ,the phone wasn't working at the time my sons school tried to call me, my son passed out and needed medical help.) Then on top of the phone not working when they did give me a referbished one they didn't have batteries for the phone so they gave me a big one that didn't fit the phone and had to tape the back on the phone so that i would have a phone working ,you know how trashy that looked . I am so mad that the better bussniess will be contacted.You know you have me by the balls because if I cancel you will charge me a early termanation fee off $400.00 .But guess what as soon as it is done I am done with Sprint.I have been a customer for 6years, well no longer. Deeply Dissapointed,Judy DeWitt

I have been wth sprint for only a month i am on phone number two and my last nerve your sales sssociates in georgia are the worse they never tell you the same information twice everyone lies to keep your busniess but will not help i am canceling two hundred dollar fee included and hate is a very strong wrod but i hate your company all the way to your core i will be going back to metro pcs i never had these issues with their network or phones test your network and phones better i would much rather make and receive a call than watch youtube. Thanks for nothing Sierra Kent

I have been with sprint for a month within this time i have had two phone the epic which is the phone i wanted and the evo the phone one of associates talked me into getting because after three visit to the store in one week no one could fix my epic my evo has so many issues i could even start to explain all of them when i was within my thirty day three days ago i was ran around from store to store with my four kids all day just to be told by every associate that they could do nothing to help me i am in tears right now i can't beleve i have been treated this way i have two hundred dollar phone that i didn't want that doesn't work i wish i would have never went into the sprint store at 2110 henderson mill rd suite 22a braircliff plaza,atlanta,ga 30345 the associate that didn't help me on March 12 2011 was more concerned about my nail being broke which happen after an hour long phone call with one of your tech support where i was made to remove my battery about ten time which only made my phone so hot to the touch now i had to buy a rubber cover i was told by a customer service manager over the phone thst after my thirty days i could get a replacement phone and today i learned that was another lie thank you so much for treating a new customer like crap i really hate your company and i will be canceling this service two hundred dollar fee included Sierra Kent 4049512337 i know i will not hear anything back on these problems but i had to vent i am so hurt by the way i have been treated