195 Reviews For Public Storage Headquarters & Corporate Office

Dear Ann, PS in Virginia started $10 phone back in 2007 or 2008. They also stopped us from taking payments over phone directly from our customers. In 2011 they changed late fee date from original contract date (often 15th, 12th or in some cases the 10th and even the 8th. Now everyone is the 6th. In Virginia ps is on monthly billing (rent due on 1st regardless of day rented), not anniversary billing (rent due anniversary day of your rental. Anniversary means if rented on 17th then next rent due on 17th. Rented 23rd, rent due 23rd. NOTE: Only exception to all these "systems" is when customer pays prorate upon moving. To confuse customer even more, many employees orientated toward simplistic sale are relegated to avoid explaining this to customers. Thats because ps will find a way to fire you IF YOU DONT RENT ENOUGH UNITS with lock and insurance. And they keep changing the bonus structure to further demoralize employees - ALL FOR STAKE OF THE STOCKHOLDERS. SHORT TERM PROFITS. Anyhow, If your original contract had late fee applied after 17th (midnight of 17th) and ps changed late fee date to the first (which means no grace period in California) then they really changed date late fee hits. Customers often get misled and confused at difference between due date and late fee date. They erroneously think that "late fee date" is really "due date for rent. Thanks, signed p. If a stockholder is reading this and you want to be invested in a fair, ethical , honest company then contact me. If your only goal is immediate profit at expense of long term growth and your customers and employees - then don't call me. If you say you have been making a profit with ps stock for years which seems "pretty long term" to you then contact me for details on my statements. REMEMBER, Enron and Termites take a LONG TIME before their work is exposed.

The Public Storage facility I where have my storage at is located at 380 Crenshaw Blvd. Torrance, Ca.90503. Public Storage acquired it from Americas Best Storage last year and even though the hours of employee on site presence went down along with the service my monthly payment increased from $142 to $178. Additionally, there is now a $10 fee for paying by phone and because my payment date (the 17th of each month) was changed to the first of each month a $26 late charge I must pay each and every month because my husbands disability check arrives on ther 17th monthly. If there is a regional Vice President I request that person be given the message to review and respond to, a $62 monthly increase (excluding phone charge)for nothing is unethical at best. Thank you Ana Perez 23008 Arlington Ave. Apt. 11 Torrance, Ca. 90501

I am not understanding some policies like why do you charge a full month's rent when its not going to be in use any longer. Its not like I haven't paid every month that I have been there. I am living on a small fixed income and now that I am able to move Why do I have to pay for a full month when I just need it for 3 days. I will be glad to pay for a week, but for a month... If I was moving in you would be glad to pro-rate me in so why not pro-rate me out. If you can ans my question, and I beg of you to please do This is plumb crazy.

I rented a unit I saw online. It was a special for $112 per month. Upone arrival, I was told I had to get the insurance from public storage. I told the lady their I have renter's insurance. She then told me I would have to bring in the policy, but I could not rent without insurance. So I signed up for the insurance. I was going to bring in my policy, but I did not until about a year later when I called for a the local regional manager. He told me that it is not a requirement. I then called to cancel the $8 insurance. That was a bad experience. However, it got worse. I then received a notice that my monthy rental was being increased by $8. Funny that it is the same amount as the insurance.

I am very busy as most people are these days. The ability to pay on line is a preferred way to pay by most. Went to go online to pay 1/4/2012 and the online system is not working properly? or is it possible it is a way to potentially collect late fees??. When on main screen, main screen, account summary states the monthly payment is due (the normal monthly payment). When click on manage unit the system shows the following from left to right: move in date, unit details, unit size, last payment (12/4/11) and $amount paid (which was paid in full), then......due now which is blank! Next line from left to right: under monthly summary: states rent, rent tax and total. Next payment due: is 2/1/11, rent, rent tax and total with a click "Make A Payment" button. When click on the make payment system takes me right back to the Account summary page!!!! Magically this is all happening just prior to where they are able to access a late charge for non-payment. ???? Please to all ...be advised!

I have been a client for many years. My relationship began at the brand new La Mirada location years ago. I certainly don’t mean to be an “asshole”, however since Adriana has been let go the level of professionalism and competence had diminished. On Monday, December 05, 2011 (2:21 p.m.) DJ called (left a message) and indicated that I had vacated the unit and had a balance of $29.84. I will admit, I had a “knee jerk” reaction and didn’t know whether to call my attorney or the police. My first thought was that someone broke into my unit and took the valuable equipment stored there. A little while later, DJ returned a call (left a message) and indicated that she had made a mistake. People make mistakes. I was almost over it. On Wednesday, December 28, 2011 Tony called to follow up my unit transfer. Only problem, I did not transfer anything. Again I was upset because I have valuable equipment stored. I am not sure of the solution to these problems, but perhaps further training will alleviate these shortcomings. I would like to say thank you for your time and I hope that these problems come to an end.

you guys suck no customer, service rude, no call backs and you have over charged by $200 00 and then lock me out. You should be sued and will. If there was a rating of -10000 thats what I would give you Jhon dow L.A. CA

I want to remain anonymous since I am currently renting a unit at your Hoboken facility. I am contacting you because I'm concerned about the rude behavior your employee (black gentleman, named Ken?) exhibited to a fellow customer who was trying to inform Ken that the elevator keypads were broken and that customers could not get to there units. Ken was condescending, rude and arrogant, insisting the elevator was ok, when in fact it wasn't. I'm concerned about future treatment and access to my unit. It's convenient that Public Storage's "contact us" form on their website is not currently working. However, as a customer who runs his own small business, I would never recommend Public Storage, rather the contrary, and warn hard working potential customers of the disrespectful "district managers" (as least that's what Ken at the Hoboken facility calls himself) that you have to deal with. If Ken had spoken to me like that, I'm sure I would have vacated my space immediately. Ken should be fired.

My experience with public storage has been horrible. I pay on my unit every month as well as insurance. Needless to say it was all for nothing. My daughter goes to the unit to put her summer clothes in and find my unit burglarized. Any and Everything of value was taken. 4 TV's, Front loader washer & dryer set, 2 lawn mowers, Leather sofa and love seat, side by side refrig., tower smoker etc.... Everything my husband and I owned in the world. Called the police and made a report and called the Willis Insurance (Fraud) to make that report. Willis comes back with declined. Public Storage... no help. DM... please this place is a joke. DO NOT UNDER ANY CERCUMSTANCES DO BUSINESS WITH PUBLIC STORAGE. YOU WILL BE RIPPED OFF ANY MORE WAYS THEN ONE!!!! IT WON'T FEEL GOOD!!!!! AND THEY SIMPLY DO NOT CARE!!!! OH WELL SO SORRY FOR YOU!!!

I would like to add that they use false advertising, to lure you in, by saying just a $1 moves you in. That $1 went to $13, then to $23, to $36 then $68. Their response is, Nothing...............No one tells you up front! Everytime I check it's a higher rate. Their customer service is extremely poor. Police? What? They should check on the one at Curtner.

I am only sorry you can't give zero stars or even negative stars. The facility on Jefferson blvd in marina del rye is working with a robbery ring. Thousands of dollars were stolen from a space and the management were useless and even worse evasive about answering questions about previous robberies. There was at least one which they were very evasive about. They actually had an incident report but did not have the number of the space that was robbed if you believe that! There is no security system unlike EXTRA SPACE which has a sophisticated system of security. Your personal code disables the alarm @ EXTRA SPACE. I believe there is a robber ring that is being facilitated by management. Do not use this facility.

Excellent customer service which is important to me. Megan and Jeff at the Telegraph St. facility in Reno, NV know how to do their job, truly an asset to this company. It was refreshing to deal with employees that knew how to do their job while being professional and personable. I have rented from both the Telegraph St. and S. Virginia St. storages with no complaints. The District Manager, David Bristol sets a high standard that both facilities certainly meet. I highly recommend both locations if you need a clean and secure self storage with excellent customer service.

My rating is for Public Storage in Austin,TX at 8101 N. Lamar. Today, one of the employees called me to the office. He said my disable husband is barred for coming onto the property. I asked why, "Was he disruptive or call someone a name." The employee answered, "No, some customer are afraid." I told him he can't bar a handicapped person because people are afraid. He said he can if "customers are afraid." I said it sounds like they need to be educated. This same employee called the police when my husband's wheelchair broke down at that location.

In July of this year,I rented a unit using a credit card for automatic pay on-line.In September of this year, I lost my credit card & reported it to my credit card company who immediately cancelled the card & cancelled all on-line payments & they advised me to contact all with which I had on-line payments.I contacted the Public Storage facility that I deal with & they advised me that they could not take the new credit card info over the phone & that I would have to appear in person to provide the new number.I immediately went to the office 10 days prior to the due date and gave them my new card number.I was not told that I had to do anything to reinstate the pay on-line.I received a late notice 10 days after the due date & when I called the office to question this, I was told that I had to re-register on line for the automatic payment & when I went on-line to re-register there was my new credit card info and a late charge. When I called the office about the late charge I was told that only the district manager could waive the late charge. I called the district manager & described the situation & he said it was company policy not to waive late charges until after I had rented one year.In my opinion, this is a bad policy as how do you expect customer loyalty if you can't accomodate them on what was an obvious misunderstanding.In addition, he said that this situation was my fault not theirs so he would not waive the late charge.When I said that I felt that this was their fault not mine as someone should have told me when I brought the new credit card info in that I needed to re-register for pay on line & that I could do that right there & then. This guy was not only unsympathetic,but rude. Basically, he said tough luck. P.S.This guy called me from either his home where he had me on a speaker phone with screaming kids nearby or an amusement park with children running around him-when questioned, he wouldn't say which!

I rated this storage experince a 4 because overall it was good. There were a couple of things I didn`t understand, such as why the public storage here in Columbus , OH does not give the option of buying or renting the special lock for the units.I was told that the lock had to be purchased from them and insurance was mandatory. I might add that I will probadly never use this type lock of again.The first month free it came with a lot " must buy extras " my total first month cost was 57.00, this was August 2011. In September 6, 2011, I received a call from a clerk, reminding me that a payment was due by the 7th. 69.00 payment was made on the 6th of September. On Octocber 5,I my removed all of my items. After,I left she (the clerk) called the say, that I owned 18.00 to cover the 1-5 October. I told her I didn`t think so, because my payment are from the 7th of the month to the 7th of the next month. It sounds as if she is trying to nickle and dime me. I say that because there was no mentioning of this kind of payment in the paperwork,pleas help me understand. My unit #3004 at the Public Storage on 4600 Hamliton Rd. Columbus, OH. Thanks

Public Storage has a United States pattern of juggling numbers both finanical and dates to make it appear consumers are late on payments; changing locks alleging break-ins that they never report to the police, nor advise consumers; turning off auto pay, ignoring complaints and selling off personal property without legal notice required in all states. Identity theft is the fastest growing crime according to the FBI and Public Storage sold my paralegal office that was already filed in a divorce action. I think a class action suit is in order to stop Public Storage from its continued fraud and monopoly against consumers. If each person in each state could look up the BBB number of complaints and send that number to me, I will file a complaint and ask for an injunction to stop and close down Public Storage. My email address is: Nowletsbehonest@Yahoo.com. I have evidence that Public Storage picks the units that want and others they allow to move. Unfair business practices!!! All these complaints do nothing....LETS DO SOMETHING NOW.......

My unit is in very poor condition. Rent was due on the 1st of September, I get a social security check on the 2nd wednesday of every month. So on August 27, BEFORE my rent was due, I paid 1/2 a month's rent to bring it up to September 15 as the due date, when I had plan to pay a full month's rent keeping it at 2 weeks in advance all the time. Today, September 7, I went to the facility and found that I was locked out. My attorney is not happy about this as I had paid the 1/2 month's rent PRIOR to the due date, which by law should EXTEND the due date to the 15th.

Public Storage is very unprofessional.The managers are ridiculously ignorant and don't know how to uphold business ethics. I was charged a 150 dollar late fee as they changed owners from american storage to public storage when I owed only 2 months.They would not itemize the charges, I don't think the idiot manager knew what itemize meant. When I questioned the charges he screamed,yelled and walked away from me. They sent me a postcard charging me in one way and when I got there they increased the price by $89.00. He acted as if dare I question where my own money is going. This happened at 367 Southern Blvd. in the Bronx. BBB Shut them down RIGHT NOW. Until they do nobody put their stuff there. In this economy making so much money and being so devilish. There has not been one business to give the working class a break in this depression, not recession that they want you to think it is. The USA is becoming money grubbers who are destroying the core values of humanity!!!!!!!!!!!!!!!!!!!

I just discovered after renting a unit for 7 years that my belongings have been sold for 80.00. I received no notice prior and supposedly it occurred July 20. Is that even legal im in Pennsylvania where can I find out the law and is there any way to get anything back? I just want my pictures and my deceased grandmothers things im so devastated

Dear recruiter, I think that you are 100% wrong for my level of supervision is high and my education and skills are at master lever graduate, why would you sent the same letter 8 times? Is there a specif reason why? I do qualify for you promise 6 months training, I my not qualify for immediately supervision that i do qualify even without training. For sure, after 6 months training I can do the job with excellence. I just finis MBA master in business administration and I am looking for a career. More important that those things are that I am like that one this very side, I am the only one historical on this very site, so, what you need to do is just to give me that one, place all the things that need to be done to me, and that's is all, I can do any job ever exist in this universe. I apply in more then one region, in all those I am not qualify?? Irina P.

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