200 Reviews For Public Storage Headquarters & Corporate Office

I think public storage is full of it and thats not what i wanted to say first off i have two storage units not in my name and the smaller unit is more than the other and every time i go to pay the price always increases and my stuff sstuff is going to be off tomorrow due till all the extra charges and late fees i will never do business with again and everytime i call to get information on the account but they wont tell me anything because the account is not in my name but when i go to pay no questions is asked bullshit is what that is.

4/2012 I too was FORCED to purchase their insurance even though I offered to have my insurance agent immediately fax a statement or copy of my policy to prove my renters insurance covered this. ILLEGAL ! I've contacted the Attorney General and am waiting to hear back from Public Storage's Corporate office as I left a message with the VP of Operations John Reyes. I am short on time but will be moving my possessions to another business ASAP.

Just went to Public Storage near me and I found dumb and dumber working there. After being treated like a low life and being told what to do like I was a child I pick up my purse and told them where to stick their storage units. I was told that I HAD TO PURCHASE A LOCK THAT WAS "GOING TO BE OBSOLETE IN A COUPLE OF MONTHS" AND THAT I MUST BUY INSURANCE ON PAPERS, BOOKS AND MISC THAT I WAS GOING TO STORE (WASN'T STORING ANYTHING OF MONITARY VALUE. I went to another local storage unit and got the first 2 months free and could use any lock I wanted and NO INSURANCE!

Public Storage are a bunch of used car salesmen con artists. They NEVER honor the online registration rate when you go into their facility. You are forced to also purchase insurance, which they also are profiting from. The amount of paper used to sign up customers is insane...they are literally deforesting the planet with this massive waste. The employees are rude and adamant. They stalk and harass you by phone and email immediately after registering online...even after putting your move-in date in the computer...for you to immediately come in and pay. They also move up your move in date in an attempt to screw you out of the space you pre-selected and the rate given online. This company is a massive fraud. GO ELSEWHERE...YOU WILL BE SORRY YOU CALLED THEM!

In fact, many employees would like to "report" and warn customers about ps (public storage) but don't know how. Nobody wants to lose their job. We would have discussions about how embarrassed and ashamed we are having to treat customers in such a bad fashion. PS investors would probably like to know how deceptive PS corporate is toward investors. Many property improvements look good "on the outside" but they are a facade. They are a cover to a rotten apple. Also, investors should know how rotten the employee morale really is - due to ps greed and mistreatment of customers and employees. I would love to give more information if I know that it would reach stockholders and perspective customers. Post it on the website.signed p

Dear Ann, PS in Virginia started $10 phone back in 2007 or 2008. They also stopped us from taking payments over phone directly from our customers. In 2011 they changed late fee date from original contract date (often 15th, 12th or in some cases the 10th and even the 8th. Now everyone is the 6th. In Virginia ps is on monthly billing (rent due on 1st regardless of day rented), not anniversary billing (rent due anniversary day of your rental. Anniversary means if rented on 17th then next rent due on 17th. Rented 23rd, rent due 23rd. NOTE: Only exception to all these "systems" is when customer pays prorate upon moving. To confuse customer even more, many employees orientated toward simplistic sale are relegated to avoid explaining this to customers. Thats because ps will find a way to fire you IF YOU DONT RENT ENOUGH UNITS with lock and insurance. And they keep changing the bonus structure to further demoralize employees - ALL FOR STAKE OF THE STOCKHOLDERS. SHORT TERM PROFITS. Anyhow, If your original contract had late fee applied after 17th (midnight of 17th) and ps changed late fee date to the first (which means no grace period in California) then they really changed date late fee hits. Customers often get misled and confused at difference between due date and late fee date. They erroneously think that "late fee date" is really "due date for rent. Thanks, signed p. If a stockholder is reading this and you want to be invested in a fair, ethical , honest company then contact me. If your only goal is immediate profit at expense of long term growth and your customers and employees - then don't call me. If you say you have been making a profit with ps stock for years which seems "pretty long term" to you then contact me for details on my statements. REMEMBER, Enron and Termites take a LONG TIME before their work is exposed.

The Public Storage facility I where have my storage at is located at 380 Crenshaw Blvd. Torrance, Ca.90503. Public Storage acquired it from Americas Best Storage last year and even though the hours of employee on site presence went down along with the service my monthly payment increased from $142 to $178. Additionally, there is now a $10 fee for paying by phone and because my payment date (the 17th of each month) was changed to the first of each month a $26 late charge I must pay each and every month because my husbands disability check arrives on ther 17th monthly. If there is a regional Vice President I request that person be given the message to review and respond to, a $62 monthly increase (excluding phone charge)for nothing is unethical at best. Thank you Ana Perez 23008 Arlington Ave. Apt. 11 Torrance, Ca. 90501

I am not understanding some policies like why do you charge a full month's rent when its not going to be in use any longer. Its not like I haven't paid every month that I have been there. I am living on a small fixed income and now that I am able to move Why do I have to pay for a full month when I just need it for 3 days. I will be glad to pay for a week, but for a month... If I was moving in you would be glad to pro-rate me in so why not pro-rate me out. If you can ans my question, and I beg of you to please do This is plumb crazy.

I rented a unit I saw online. It was a special for $112 per month. Upone arrival, I was told I had to get the insurance from public storage. I told the lady their I have renter's insurance. She then told me I would have to bring in the policy, but I could not rent without insurance. So I signed up for the insurance. I was going to bring in my policy, but I did not until about a year later when I called for a the local regional manager. He told me that it is not a requirement. I then called to cancel the $8 insurance. That was a bad experience. However, it got worse. I then received a notice that my monthy rental was being increased by $8. Funny that it is the same amount as the insurance.

I am very busy as most people are these days. The ability to pay on line is a preferred way to pay by most. Went to go online to pay 1/4/2012 and the online system is not working properly? or is it possible it is a way to potentially collect late fees??. When on main screen, main screen, account summary states the monthly payment is due (the normal monthly payment). When click on manage unit the system shows the following from left to right: move in date, unit details, unit size, last payment (12/4/11) and $amount paid (which was paid in full), then......due now which is blank! Next line from left to right: under monthly summary: states rent, rent tax and total. Next payment due: is 2/1/11, rent, rent tax and total with a click "Make A Payment" button. When click on the make payment system takes me right back to the Account summary page!!!! Magically this is all happening just prior to where they are able to access a late charge for non-payment. ???? Please to all ...be advised!

I have been a client for many years. My relationship began at the brand new La Mirada location years ago. I certainly don’t mean to be an “asshole”, however since Adriana has been let go the level of professionalism and competence had diminished. On Monday, December 05, 2011 (2:21 p.m.) DJ called (left a message) and indicated that I had vacated the unit and had a balance of $29.84. I will admit, I had a “knee jerk” reaction and didn’t know whether to call my attorney or the police. My first thought was that someone broke into my unit and took the valuable equipment stored there. A little while later, DJ returned a call (left a message) and indicated that she had made a mistake. People make mistakes. I was almost over it. On Wednesday, December 28, 2011 Tony called to follow up my unit transfer. Only problem, I did not transfer anything. Again I was upset because I have valuable equipment stored. I am not sure of the solution to these problems, but perhaps further training will alleviate these shortcomings. I would like to say thank you for your time and I hope that these problems come to an end.

you guys suck no customer, service rude, no call backs and you have over charged by $200 00 and then lock me out. You should be sued and will. If there was a rating of -10000 thats what I would give you Jhon dow L.A. CA

I want to remain anonymous since I am currently renting a unit at your Hoboken facility. I am contacting you because I'm concerned about the rude behavior your employee (black gentleman, named Ken?) exhibited to a fellow customer who was trying to inform Ken that the elevator keypads were broken and that customers could not get to there units. Ken was condescending, rude and arrogant, insisting the elevator was ok, when in fact it wasn't. I'm concerned about future treatment and access to my unit. It's convenient that Public Storage's "contact us" form on their website is not currently working. However, as a customer who runs his own small business, I would never recommend Public Storage, rather the contrary, and warn hard working potential customers of the disrespectful "district managers" (as least that's what Ken at the Hoboken facility calls himself) that you have to deal with. If Ken had spoken to me like that, I'm sure I would have vacated my space immediately. Ken should be fired.

My experience with public storage has been horrible. I pay on my unit every month as well as insurance. Needless to say it was all for nothing. My daughter goes to the unit to put her summer clothes in and find my unit burglarized. Any and Everything of value was taken. 4 TV's, Front loader washer & dryer set, 2 lawn mowers, Leather sofa and love seat, side by side refrig., tower smoker etc.... Everything my husband and I owned in the world. Called the police and made a report and called the Willis Insurance (Fraud) to make that report. Willis comes back with declined. Public Storage... no help. DM... please this place is a joke. DO NOT UNDER ANY CERCUMSTANCES DO BUSINESS WITH PUBLIC STORAGE. YOU WILL BE RIPPED OFF ANY MORE WAYS THEN ONE!!!! IT WON'T FEEL GOOD!!!!! AND THEY SIMPLY DO NOT CARE!!!! OH WELL SO SORRY FOR YOU!!!

I would like to add that they use false advertising, to lure you in, by saying just a $1 moves you in. That $1 went to $13, then to $23, to $36 then $68. Their response is, Nothing...............No one tells you up front! Everytime I check it's a higher rate. Their customer service is extremely poor. Police? What? They should check on the one at Curtner.

I am only sorry you can't give zero stars or even negative stars. The facility on Jefferson blvd in marina del rye is working with a robbery ring. Thousands of dollars were stolen from a space and the management were useless and even worse evasive about answering questions about previous robberies. There was at least one which they were very evasive about. They actually had an incident report but did not have the number of the space that was robbed if you believe that! There is no security system unlike EXTRA SPACE which has a sophisticated system of security. Your personal code disables the alarm @ EXTRA SPACE. I believe there is a robber ring that is being facilitated by management. Do not use this facility.

Excellent customer service which is important to me. Megan and Jeff at the Telegraph St. facility in Reno, NV know how to do their job, truly an asset to this company. It was refreshing to deal with employees that knew how to do their job while being professional and personable. I have rented from both the Telegraph St. and S. Virginia St. storages with no complaints. The District Manager, David Bristol sets a high standard that both facilities certainly meet. I highly recommend both locations if you need a clean and secure self storage with excellent customer service.

My rating is for Public Storage in Austin,TX at 8101 N. Lamar. Today, one of the employees called me to the office. He said my disable husband is barred for coming onto the property. I asked why, "Was he disruptive or call someone a name." The employee answered, "No, some customer are afraid." I told him he can't bar a handicapped person because people are afraid. He said he can if "customers are afraid." I said it sounds like they need to be educated. This same employee called the police when my husband's wheelchair broke down at that location.

In July of this year,I rented a unit using a credit card for automatic pay on-line.In September of this year, I lost my credit card & reported it to my credit card company who immediately cancelled the card & cancelled all on-line payments & they advised me to contact all with which I had on-line payments.I contacted the Public Storage facility that I deal with & they advised me that they could not take the new credit card info over the phone & that I would have to appear in person to provide the new number.I immediately went to the office 10 days prior to the due date and gave them my new card number.I was not told that I had to do anything to reinstate the pay on-line.I received a late notice 10 days after the due date & when I called the office to question this, I was told that I had to re-register on line for the automatic payment & when I went on-line to re-register there was my new credit card info and a late charge. When I called the office about the late charge I was told that only the district manager could waive the late charge. I called the district manager & described the situation & he said it was company policy not to waive late charges until after I had rented one year.In my opinion, this is a bad policy as how do you expect customer loyalty if you can't accomodate them on what was an obvious misunderstanding.In addition, he said that this situation was my fault not theirs so he would not waive the late charge.When I said that I felt that this was their fault not mine as someone should have told me when I brought the new credit card info in that I needed to re-register for pay on line & that I could do that right there & then. This guy was not only unsympathetic,but rude. Basically, he said tough luck. P.S.This guy called me from either his home where he had me on a speaker phone with screaming kids nearby or an amusement park with children running around him-when questioned, he wouldn't say which!

I rated this storage experince a 4 because overall it was good. There were a couple of things I didn`t understand, such as why the public storage here in Columbus , OH does not give the option of buying or renting the special lock for the units.I was told that the lock had to be purchased from them and insurance was mandatory. I might add that I will probadly never use this type lock of again.The first month free it came with a lot " must buy extras " my total first month cost was 57.00, this was August 2011. In September 6, 2011, I received a call from a clerk, reminding me that a payment was due by the 7th. 69.00 payment was made on the 6th of September. On Octocber 5,I my removed all of my items. After,I left she (the clerk) called the say, that I owned 18.00 to cover the 1-5 October. I told her I didn`t think so, because my payment are from the 7th of the month to the 7th of the next month. It sounds as if she is trying to nickle and dime me. I say that because there was no mentioning of this kind of payment in the paperwork,pleas help me understand. My unit #3004 at the Public Storage on 4600 Hamliton Rd. Columbus, OH. Thanks

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