Outback Steakhouse Corporate Office | Headquarters 2202 N West Shore Blvd 5th Fl Tampa, FL 33607 (813)282-1225 Reviews For Outback Steakhouse Corporate Office HK 5/8/12 I am a long time patron of the Palmdale California Outback. The staff is one of the best in the Antelope Valley however I have seen a downslide in the quality and quantity of your food over the past year. Perhaps your food suppliers and preparers need some looking into. The Outback Rewards Program is a joke. There are very few rewards and having to wait two days for a reward which is only valid for three weeks places unfair conditions on your customers. You should make this program more attractive or give gift cards to the members for their balances and send the Rewards Program to the trash bin. Thanks for listening. lift8 5/8/12 This is really sad to read. Like many of you here, I really thought that it was maybe just a select few problems but it appears that the conduct is out of control. I just got off the phone with the corporation and only get voice mail. Nice way to do business? As we say in the old school, "Open for complements, Close for complaints!" I am over 40 years old and have over 20 years of bartending, managing and owning restaurants, and working for resort hotels. All I was seeking is a simple waiting job or for that matter even a host job would be fine if the wage was high enough to support my life style. ( I am a widow and have downsize and move back to the beach where I hailed from) The Outback in question every week submits ads for front end help meaning server(s), buser(s) etc and for the time being until a bartending job would open up I would be more then happy to entertain these other job(s). Well after 30 days, no call back, I see the ad again and this time I email to some craigslist address and get back some general statement that we have filled the job (but you are advertising for help) and we only contact applicants that we feel will meet our goals. Well ladies and gentlemen that is appearing maybe to be age discrimination since I have all the skills needed to perform these task(s) on a daily bases and have very good reference from prior employers. So not sure where to take this but I do know calling them and requesting a fax number is not going to help and you will get that wonderful new tool of corporate industry. Voice Mail. It is really sad to see a chain group fall to people that do not seem to care about customer service and just being kind! When you are kind nothing can ever be said like, you are rude, you are showing no respect, because being kind is the best and encompasses all of good things. Stay casual to all the folks to have spoken out here. lift8 out Herman Veder 5/8/12 When a nice busboy came to the bar aerea at your lint on Delray beach location he cleaned The table were no one was sitting and a blooming union plate was empty All of a sudden a men came over stating that this was His table he must have been gob Me for at least 10 minutes the manager came over Who new nothing about the fact and started telling Us that we had to leave Ian a regular eat probably about 70 times a year At your Boca facility I know how to behave and did not appreciate the managers way if handling the situation I did tell her that I would write this letter to headquarters I always enjoy dunneng at your facility A happy customer and a very bad manager Pete E. 5/10/12 Only one problem the closest Outback is 2.5 hours away in Kona on the Big Island so I have been mulling the idea of what I conceptulize to be an Outback Outstation; a small probably not even a sit down take it with you operation. Product could be transported from the base establishment and depend on demand. just a thought. be 5/12/12 Outback store #4459 had the worst service even. The food arrived cold. Sat @ a table of 2 next to a table of 7 who received their food beverages salads and refills before we received our food. OUTBACK I AM NOT IMPRESSED. The service and the atmosphere at your restaurants has declined greatly. Train more on customer service and care don't assume your establishment is the only place to eat steak. Texas Roadhouse is hot on your a**!!! We visited the Tustin location which we Are regulars at and where greeted b 5/13/12 Worst experience with a manager I have ever had. A total attitude and very dismissive of any concerns we had. Paul C 5/13/12 Outback in Southaven Mississippi has been a problem just about since it opened. Besides the typical downward slide in quality of food and service since its opening, the 'overcharge' policy has apparently taken affect. Now, there are multiple Outbacks in the Memphis, TN, area but of all of them, the one in Southaven Mississippi seems to be the only one, thus far, that has this problem. They bring your order, typically messed up, then when the bill comes, all kinds of extra charges start appearing. Today was the last straw for us, I personally do not go to any of the Outbacks due to dubious cuts of meat and quality concerns, but, my wife was still a fan. Being that it was mothers day, I kept my mouth shut and watched. Of course the food was served, mostly wrong. Usually the way their scam works is they will bring you something that is intentionally wrong. Then, when the bill arrives, it looks more like a legal document for purchasing a home than a simple dinner bill. All kinds of 'additions' and 'comps' by the end of it, you can't make heads or tails of the bill. By the way, apparently, Outbacks idea of a 'comp' (Short for COMPENSATE, look it up Outback employess) is to simply knock off a few dollars of a meal. In the rest of the business world, it means COMPENSATE, AKA, refund the amount of x or y, not knock off 4 bucks of an incorrect item then plead that it 'must be done' this way because thats the only way the computer will do it. In our case, the excuse was 'we thought she ordered x, but we brought her y'. Im sorry, but first of all, it should be written down. If you wrote it down wrong and serve me a 9oz portion instead of a 6, then its on you, sorry, thats the way it works. Im not going to carry a freggin scale to every Outback I visit in order to validate my order and defend myself against the staff turned collection agency, once the scam starts. Anyway, the rest of the scam is pretty much a bait and switch. I have pretty much ignored the issue in past as we have always been able to argue our way out of the extra charges and arrive at an agreeable bill. I watch other tables around us doing the same thing, so my assumption up till now has been that Outback (Shockingly) is not able to recruit and retain staff that can perform simple math with out the aid of a computer. Alas, I am sure that is still the case, however, afte today, I believe I have enough evidence to file a real complaint with local authorities that there is a concerted effort to over charge customers. Think about it, an extra 5 bucks a head over 1000 customers is an extra 5 large in revenue, all they have to do is hope either the customer doesn't catch it or tires of arguing and just pays and leaves. Again, I am not implying, at this point, ALL Outbacks engage in this tactic, but today's incident coupled with the preceeding 2 or 3 visits to the same location confirms, the Outback in Southaven Mississippi is dirty. Do yourself a favor, buy your food local and cook it yourself. Take the extra cash, put it in a savings account for retirement or a 'rainy day'. God knows the sun will still rise on America if the Outback Steakhouse closes up and rightfully so. You can't go on stealing from people...or can you? Claire Raphael 5/14/12 I am a member of Outback Rewards. My husband and I eat at Outback at least three times a week. We eat at Bonefish and Carabbas all of the time. I turned in 4,000 points for a $10 gift certificate about three weeks ago and still have not received it in my email. I used to get my certificate the next day after I turned it in. What is the problem??? Please advise. Nanaraphael@aol.com karen 5/14/12 The outback in clermont is horrible their portions are so small steak like rubber theyo use the economy to the problem which is impossible that place is always crowded. When people see how bad they have gotten it will have less and less people. They should close. Really horrible food and high prices we will never go to another outback again. You people should be ashamed of yourselves. Rich 5/15/12 I will never eat at a Outback again. I am 59 years of age and I look like I am 59 years of age. However, I had to show My I.D. before they would serve me a draft beer with my meal. I guess some folks might take this as a complement, but I take it as an insult! This was at the Centerville,OHIO location. Stay away,stay away,stay away! Gabriele Davis 5/8/12 I was employed under your company for a year and a half during this time I was manipulated, harassed, and disrespected. In my opinion all of these things branch from poor management. Outback Steakhouse in Auburn Massachusetts has been least professional and least enjoyable employment I have ever experienced. First there is no management to wait staff or host confidentiality. If you tell a manager a personal problem about twenty minutes later the entire Outback staff will know. This is a major issue. Out of the five jobs I have experienced I have never seen such poor management. Second I was accused of physically pushing another host. When they looked into this accusation they found it to be false. This is slander. The recordings were reviewed and the person making these false accusations was permitted to work there. He continued to make false accusations against others and even to customers while working there. One night he told a customer that I was a horrible person to work with and that night the customers made a complaint about me based on these lies. He eventually quit but the management should have taken charge in this situation but they just sat back and allowed such behavior to occur in their restaurant. I quit Outback Steakhouse in March because I could no longer work at a place with such poor management. I am writing to you, corporate because I believe something should be done about this. For anyone else to have this happen to them would be a shame and I have learned a lot after working for such a horrible restaurant. pj 5/17/12 the outback in destin fl. has horrible servers the manager acts like she doesnt know what to do someone from headquarters needs to help this place. they are going to be in BIG trouble when our summer vacationers come the cooks need a lesson on how to cook. wonder about the owners are they out on there boat? do they care what kind of restaurant they have? we should make owners work and eat at there own restaurants you think it would be different? you have been warned. Charlie 5/18/12 When I ordered a 6 oz. filet, medium, @ $21.95 (or close), I expected exactly what I had paid for. What arrived at my table, however, was a 4 oz, 1/2" thick, dry and overcooked, low-to-medium grade piece of meat. The service was excellent, the staff was friendly, and my wife's order of lobster tails was satisfactory. But the steak was a disgrace, not only to the Outback, but to the beef industry, and entire state of Texas as well. You should be ashamed to put such a meal before a customer. Anon 4/25/12 HAd dinner at Outback in Opelika, Alabama last night. The food was fine. Nothing great, but fine, steakhouse fare. The service was awful. Once seated, our server approached and was loud and sat down at our table. We were waiting on other guests and informed her we wanted to wait. Then we ordered some water. It finally came. Our other guests arrived. It was fifteen minutes before she came back to take our orders. And she didn't bring them water until LONG after we ordered. Our drink orders, btw, were a bit of a chore. We wanted a beer and a glass of wine at the happy hour price. We had been told that HOUSE WINES were the ones on the special. But there is no indication in the drink menu which is the HOUSE wine. Then we asked for beer prices. She did not know. We specifically asked about the price of the 22oz. She went to bar or somewhere and came back and told us the price of the 10oz. But that all were different prices, so to look in the drink menu. The drink menu does not list beer prices at all. Finally we got it settled. (At this point there was still no water on table for the other guests). Salads arrived. Mine was wrong - I had asked for dressing on the side. They took it back. Meals arrived. They were fine, cooked to order. The server came back to often and LOUDLY asked if everything was ok. Wish she would have just left us alone. Overall? I would not go back. The food wasn't great enough to make enduring the bad service worth it. Linda 4/25/12 We have always liked Outback, but the last year or so we have noticed a definite decline in the quality of their food and a definite increase in their prices. We were at the Outback in Las Vegas near the outlet mall. Three people for lunch, I ordered the french dip on focacia. Literally there was one slice of meat and I had to look for that. The salad was spread out so thin on a plate that when pushed together might have equalled 1/2 of a cup. When I mentioned to the food server her comment was thats just the way we make them now. Alice springs chicken you could have eaten 3portions it was so small. 78.93 was the bill. No extras . Really never going back soon Outback will just be a memory. Ron Fluharty 4/26/12 For my wife's birthday (2 April) I thought I would take her out for a good steak and lobster dinner at your Stockbridge, Georgia Outback restaurant, what a disappointment! The steak looked like it had been prepared several days before and just warmed up. It was dry and tough. The lobster was no better it was so small you could only get a couple of bites out of it--and the sad part about the experience--we both ordered the same steak and lobster meal and they were both just as bad. I won't ever go back to Outback again!!!! Mr & Mrs Allen Clark 4/30/12 MY SON IS BLIND, AND HE'S WORKED AT OUTBACK IN PRATTVILLE ALA,WRAPPING SILVERWARE SINCE THE STORE OPENED, 6 1/2 YRS, HE NO LONGER HAS A JOB, BECAUSE THEY SAID THAT JOB WAS CREATED FOR HIM WHEN HE STARTED, WHICH ISN'T TRUE,, THE MANAGER THAT HIRED HIM IS NO LONGER THERE, IT'S A NEW MANGER, NAME BRENT,,WHOM NO ONE LIKES!!!!!! HE DOESN'T LIKE MY SON, FOR WHATEVER REASON,,I THINK THEY DID MY SON WRONG, IT'S NOT EASY FINDING A JOB FOR SOMEONE BLIND.. SO ME AND MY FAMILY WILL NEVER EAT AT OUTBACK AGAIN, I'M TELLING ALL MY FRIENDS AS WELL, WE'LL SUPPORT LONGHORN NOW.. Shery Tam 4/30/12 I was at the Elk Grove, California Outback restaurant last night for my mom's birthday dinner. With my excitement on having the Outback's Signature Rack of Lamb, I was very upset when I received my plate of lamb. I cannot said I am Outback's "regular" customer. However, my family was here for special occasions throughout the year. I have been Outback customer for more than 12 years. Every time I was there, I ordered the rack of lamb. I have to say it has been best compared to other places I had. So I would not forget how it tastes and its portion. I even recommended it to my friends who want to experience the taste of lamb for the first time. Last night, the rack of lamb ONLY came in 6 ribs. That was NOT what I expected to see. I talked the supervisor in-charged (forgot her name), and she told me that was size the restaurant received. I was not happy with that answer, but since it was my mom's birthday. I didn’t want to make a scene, so I took it anyway. I understand the economic is not good for everyone, especially for restaurants. I noticed your price had went up, but that is oaky. I was willing to pay more, but I didn't expect the portion was went down. On top of the portion of the lamb, my dad ordered a 8oz prime rib, and it was like a 6oz portion. So I did some researches online. I found the online encyclopedia Wiki's answer on how many ribs in a rack of lamb. Please see the answer and the link. Therefore, what I had last night only 1/2 of the rack, not a full rack. http://wiki.answers.com/Q/How_many_ribs_in_a_rack_of_lamb Answer: Improve Lamb carcasses usually have either 13 or 14 thoracic vertebrae and a corresponding number of pairs of ribs. The structure of the ribcage is rather variable in lamb carcasses. Carcasses have been found with as few as 12 ribs on one side, and left and right sides of the ribcage may differ in their number of ribs. In lambs, rib length is determined mainly by age while the plane of nutrition determines rib thickness. I hope Outback will consider not taking advantage on its customers' loyalty and cheating on food portions. Alicia 5/1/12 We go to the Outback in Glen Mills once a week. Normally the food is good, the weight staff are excellent and the staff at the podium are fantastic. I called to book a dinner for a larger party and got the owner on the phone. He was arrogant and rude. Told me the best he could do was put me on a call ahead list because he's not holding a table for me on Saturday night when he could give it to someone else. I go to that restauant religiously every week and wouldn't expect that kind of treatment from the owner. Nikki 4/22/12 Visited an Outback located in Midlothian, VA where I ordered the 6 oz. sirloin, a salad, and rice as the sides. In addition, ordered asparagus as a third side for .99- coffee and a slice of carrot cake was also ordered. The server delivered the ticket which reflected a total of 21.79. After review of the ticket I noticed a charge of 2.99 for the salad, which was one of the included choice of sides. I requested my server explain the charge of a side item that was included in meal. He explained that 1 of the 3 sides had to be charged, yet the asparagus was listed as .99 extra w/ a meal. The server obviously was frustrated & volunteered to have manager come over. Dave Bowe- manager repeated the same thing as server, even though I showed him my understanding from a customer's perspective. He became defensive although not warranted. I explained how I was seeking an understanding in order to proceed with payment. I verified my order with Jason the server prior to order being submitted. I informed the manager Dave Bowes that a follow- up with corporate office on this matter would be conducted after his sarcastic, defensive, unnecessary posturing. A customer seated directly behind me complained about their meal & he handled them without all the antics. The ending to my meal was unfortunate because the meal was enjoyable. Dave didn't seem to care about me contacting corporate office due to him making it known that he is the owner. Well, let this be a lesson 101 to all managers regarding your obligation of providing quality customer service no matter whose right or wrong. Lyal Hankins 4/17/12 Had dinner at outback in farmington hills michigan location. I ordered a half rack of ribs. When it came to my table i laughed at the portion. For 11.95 i got four ribs. Are you kidding me? Im a professional butcher and i will tell you a full rack has fourteen ribs so a half should have seven. It looked like a damn kiddie meal. Spoke with the manager a male with a goatee and black hair and he didnt want to hear anything. He kept interupting me and cutting me off. He finally opened his ears when i told him ive sold ten thousand racks in three years and dont bullshit me. Ultimatly he tried to tell me he would bring me three more ribs and that would give me a full rack. My brother inlaw then jumped in and said dude thats a half rack seven is half of fourteen and fourteen is a whole rack. Our waitress was great but i can tell you the manager couldnt run a burger king. John dole 4/9/12 I find it very disturbing and offensive that Melinda montero Franklin (bartender-waitress) of your waipio gentry Hawaii restaurant goes on Facebook and posts comments about our military customers! She has the nerve to post how cheap they are how the don't tip properly ect. She also posts pics & videos of tips she received & goes on to say how patrons of the bar go into the outback bathroom to have sex!!! Some may find this humorous I for one don't! I served my country and for that I am proud. I now work for a private practice and we have a no tolerance for these types of slanderous postings on social media forums. Please investigate this complaint before these postings get forwarded to yelp, trip advisor, restaurant guide, ect with all due respect ms. Anonymous management 4/2/12 I believe I need to let you'll know about manager Chris F at the dunwoody location in Atlanta, GA. I don't agree with a lot of things that happen at work but the main one is his preference with his stuff. There is a little group he let's get away with anything. For example showing up to work late, switching schedule last minute and the behavior between employee at work. Just last week someone got fired cause they showed up to work late yet their are other that every week show up late and they still work there. That's not right nor fair. As a manager he should be fair all across the table and learn his to control his team instead of hanging out with them after hours n all the other inappropriate behavior that be happening with his servers. I hope things change cause I don't believe It's right that there is preferences at work. Fran 4/2/12 Picked up dinner at curb side. Came home, and found that once again, the sweet potatoes were missing. When Plantation Outback was called, some manager, and I `use the term loosely, practically insinuated that I must be incorrect about the missing spuds. Give me a break. All I had was an unused container of brown sugar butter. Stay away from Jeffery at this Outback in Plantation, Florida. steve 3/30/12 i wish i could take a picture and post it here of the meals we just ordered from the out back for take out $45. i cant believe this place is still in business. my dog ate both meals and we went to the small local restaurant down the road named good tymes (plug)..the second time i have been to the out back and said i will never go back and i mean it this time... Cynthia Harris 3/25/12 Sad to say but I will never eat at another outback establishment. I vacationed in Islmaroda Florida. Took my IPAD 2 in the restaurant to avoid it getting stolen from my hotel room. However, I left it on the table long as enough to get in my car and before leaving the parking lot realized I did not have it. Went back to find the table cleaned and my IPAD missing. Two supervisors on site, only one came out to speak to us about it. She attempted to tell me that all night the bus boys were on sight. One of her very own employees stated if she knows where he is ask her where is he now? When I asked her she stated out to the bar. My girlfriend and I went to the bar and he was nowhere to be found. We later found that he was staying at the onsite hotel Hamptopn Inns and Suites. When asked to have his room searched. We were basically told there was nothing that can be done. The supervisor was rude and treated me not as the victim of theft, but she would not even take my phone number and name just in case someone decided to turn it in. I was distraught as it was a gift freom my daughter with memories of moments that you can get back. My husband abd I have agreed that we will never eat from outback again and will tell our story every chance we get. Iyt is a shame that the waitress that is serving you is a theft and at the end of the night the food makes you sick because of the way I was treated!!!!! Gene 3/22/12 Three stars for the quality of food. But sorry, ZERO for the server we had. We try to make the Sebring Florida location a regular stop for out weekly 'eat out' group which usually consists of from 6 to 12 persons. Tonight we had six. We called in for the 'call ahead' seating, arrived just prior to the time given, the table (not booth) we requested was not ready. After being reushered to the waiting area by the entrance, we were finally seated at a table. After approximately five minutes the server appeared for out drink order. Very simple order, five waters and one iced tea. Another five minute wait for that. No sweetners for beverages were on the table. Had to ask twice for those. Then the wait to place the order. . . . more than twenty minutes. Finally the server came and took the orders, and they were delivered in reasonable time for preparation. Not once did the server return to the table to check on any needs. From visual observation, this server was very 'preoccupied' with another table of the same number of customers as ours, and appeared to be much more concerned about their needs rather than those of her other customers. Furthermore, whenever we have visited this location, at sometime during our visit the manager would always visit the table to check on satisfaction, etc., tonight, not once . . . . The restaurant was not overly crowded for a weekday evening, nor did the wait staff appear to to be shorthanded. It is my hope that the quality of service improves at this location. Cheyenne outback customer 3/9/12 My family and I visited the Outback steakhouse in Cheyenne Wyoming, our experience summed up in one word was incredible. Our server was Aaron D, he was by far the most polite, pleasant, and overall best server I have ever had period. He had the most professional personality but at the same time extremely like able and approachable. He took the order for our three year old knowing how impatient kids get, the appetizer came soon after he apologized for the timing but I don't think he realized how perfect his timing was. I asked for a drink with limes and cherries and he said he added grenadine....as silly as it sounds it made a huge difference, his little touches of personality and class is what made our experience above and beyond. I am impressed and when we come back we will lays request him. You guys have a phenomenal staff member. Aaron thank you! In a world where we always acknowledge negative experiences I wanted to share my positive experience. angie, tampa server 3/6/12 YOU F***ING SUCK! WHY IN THE WORLD WOULD YOUR PEOPLE TRY AND DROP OUR (SERVERS) PAY, OVER 2.00? WHO IN THE HELL DO U THINK YOU ARE?!?!? THANK GOD OUR LEGISLATION THINK ITS BS AND WILL HOPEFULLY JUST LAUGH:) I THINK WE WILL START A PROTEST AT OUR LOCAL OUTBACK'S LIKE THEY ARE IN MIAMI. IF IT BY SOME CRAZY WAY IT DOES PASS, WHAT ABOUT THE CRAPPY SERVERS WHO DONT MAKE AT LEAST 10.00 &HR, YOUR CORP. WILL HAVE TO MAKE UP THE DIFFERENCE! I HOPE THE ONES WHO ACTUALLY READ THIS NEVER EAT AT OUTBACK AGAIN, AND YOU TELL EVERYONE YOU KNOW NOT TO EITHER!!! ANY SERVERS, BARTENDERS, ETC. IM SURE YALL ARE PISSED AS WELL!!!! Anthony Cornell 3/7/12 I thought I was the only person not happy with the Outback but after reading the other reviews I see am not alone. Service was great at Cape Coral Outback but who purchases the steaks? Poor quality and grizzily. I have a number of friend that feel the same as I do. We will not be back!! Remember you only stay on top as long as you have good service and great food. Outback Steakhouse at Dunwoody 3/4/12 Its pathetic that the management in dunwoody location can't address there problems the right way. I have already told management and have contacted corporate about the problems going on at work but it seems that nobody cares. I find it really messed up that the manager in outback can not take care of the issues in their own resturate. I informed them about Erin not in a discret way just for them to know what was going on in their place, yet all they did is talk to her and laugh about it. She approched me about it and said how could I have don that. Why did they have to tell her someone said something about it. She knew I knew and knew I was the one to say something about it. I don't want to get in trouble or want problems at work. I just thought it was important for the maager to know and corporate also. Its sad to over look thing once it happens over and over again. For example the chrismas party yeah corporate found out what happen that day yet nothing was done. Their was drinking and inproper dancing and touching yet nobody did anything. And if anything its the same group that is involved in the drama over and over again. Well if anything I recommend for something to be done cause here it seems like nobody can actually take some action. Jennifer 2/27/12 We went to the Outback in Baton Rouge, LA this past weekend..we had not been to Outback in about 2 years and it was to a differnet location in the same city. When we went 2 years ago my husband and I both ordered the Victoria's Filet. When the steak arrived we had this little cheap, flat piece of meat. I called the manager over, who tried to convince me that was indeed the filet but they used a steak press to make it cook faster. Then he comped our appetizer. So this weekend when we went, (only because we had a gift card) we tried a different location, but and I told my husband I was not going to order the filet, so I ordered instead the ribeye. My husband on the other hand ordered the filet. When they brought our meal out, the potatoe and steaks were extremely small and my husbands filet looked like a cheap piece of meat you would get from Waffle House. He told the manager that was not a filet, because it was filled with fat, and filet's do not have fat they are a center cut piece of meat, secondly the meat was only about 1/2 an inch thick. This time the manager took my husbands meal off the ticket, but it will be the last time we go. I don't know who Outback is trying to fool, but it is ashamed that people are paying all this money for a filet and they are not getting what they paid for!!!! Shame on you Outback!!!!! Donna S 2/15/12 My husband and I visited the Outback SteakHouse in Chesapeake VA. When we arrived, we were informed that we would have a 90 minute wait. We decided to wait the 90 minutes. After about 30 minutes, another couple arrived and the wife was complaining to the manager about the rudeness of the hostess when she called to reserve a time. The manager did all but kiss her behind to make them happy. Still waiting for our table, the couple that were complaining managed to get a table before us. I took the beeper back to the hostess and informed her that we were eating elsewhere. I did speak to the manager, only to be told that they called ahead and got no apology for our wait time. This will be the last time we dine at Outback. Nicole V. 2/13/12 Curbside Takeaway at the Traverse City Outback is pathetic. The portions were SO small! I mean I seriously had three pieces of lettuce in my salad. I thought it was a joke it looked like they started filling my salad and ran out of lettuce or something. My side of green beans was 5 green beans...5! I doubt they would have the nerve to deliver that to someone's table that could call them out about it so they reserve the tiny portions for the curbside. I also showed up right on time and sat in my car for about 10 minutes with no one coming out. I then went inside and waited another 12 minutes for someone to come over to me. I worked at Carrabbas for 4 years, right next to an outback and did carside myself before serving tables and my management would NEVER have allowed for that... Also we didn't feed people table scraps, we gave them the meal they paid for. We have $150 of giftcards to use and are saving them to instead use at a different restaurant in the chain sometime. Nancy Hetchingburg 2/6/12 I have a family member that works at the Kalamazoo Outback Steakhouse and I was recently informed that the Kalamazoo Michigan Outback Steakhouse General Manager, Nicole Hatfield, does drugs( On shift and when she is off the clock). I also know that she had sexual intercourse with a dishwasher( Employee) in the restaurant on a table and still is employed at the Kalamazoo Outback Steakhouse. My niece also informed me on how she has her favorite employees and favortism them due to the fact Nicole Hatfield was a server here at the Kalamazoo Outback Steakhouse and moved up to be a General Manager here at the SAME outback steakhouse where she had friends at. I believe this is really unprofessional for a manager and this should really be dealt with differently than it's being handled.You guys need to secretly investiage both management at the Kalamazoo, Michgan Outback Steakhouse. I will not step foot into that Kalamazoo Outback Steakhouse until you guys get new management. So you guys are going to loose both me and my family business and my friend's business. If you guys have any questions, please contact me at NancyHtchbrg68@yahoo.com Stacy Vandyke 2/6/12 I was recently in the Kalamazoo, Michigan Outback Steakhouse and I enjoyed my meal, but the hospitality and professional was not up to expectation. I have been coming in to Outback Steakhouse for years and the staff has seem to change. One experience I remember the last time I was in at outback Steakhouse in Kalamazoo, Michigan was when it was my Husband's 40th Birthday and I took him to Outback and once we walked through the door, This African American boy with a nice shaped afro greeted us with so much Happiness and he made us feel right at home. He walked us over to our table with a great conversation and he made us feel more comfortable. We sat down and our server hadnt been over to us, so he noticed it and got us started with some coke products. That experience alone led me to coming back to this outback steakhouse. I was really looking forward to coming back to see his bright face open the door for me, but my server knew exactly who I was talking about and said he no longer worked for Outback Steakhouse. This was really a bummer. But my experience was not so good like the last one. The Bathrooms had napkins and soap all over the counter in the bathroom and it was just not like the same Outback 8 months ago. jj26970 2/7/12 I went to the outback while out of town with my daughter for an extremely important, once in a lifetime deal. After arriving to NJ late, the Outback was the only thing around that was open so we went and I was the only one at our table to have steak. About 45 min later, I was in the bathroom sick for for 4 hours. Afterwards, I felt horrible and with no sleep, I still had to get up at 7am. I suffered all morning, not being able to participate with my daughter b/c of this food poisoning. I emailed Outback, a manager called me back and doubted what I was saying because all their meat is fresh. He said he was sending me a gift card to try them again and 1 1/2 months later..I haven't received anything. It seems people say anything to get you out of their hair. 2/4/12 Rochester, MN Restaurant Outback . One of the managers (Chrissy) kept us waiting for over 2 hours. She was rude, non apologetic, and let many people be seated ahead of us. When I asked why people who were coming in were told that they had a 45 minute wait and we were still waiting after 2 hours, she lied and said it was because everyone else had called in. However, we asked around and not everyone had called in. Many people around me complained tonight about the way this woman has done this job. Liane Fisher is Embezzling money from Outback 2/3/12 Liane Fisher is embezzling money from the Outback in Hendersonville, North Carolina. I am another manager at the same Outback and saw her doing this on more than one occasion. Both times were over $500. I have been worried about reporting her because she has seniority over me and I am afraid of retaliation, so I have been keeping my mouth shut. Irene Cortes 2/4/12 We have gone a numerous time to outback stake house in Orland Park IL. My Fiance flies in from Oregon all the time for work. He has an Oregon driver license we had order a couple of beers they ask for ID we anded the ID and they refuse my fiance DL becuase the manager Victor Diaz said that they cant accept ID that are peeling from a side. My fiance was upset about thwe whole situation He explain that its that way because he works construction and that it is a good DL. and he's 36 years old. How come they take that DL in the airports and even banks every single time......hey but not at the outback stakehouse.. well at least the last time we went they didnt take it and that made us feel really bad so we left and we are never going back to any outback restaurant.That was just wrong It seem like the manager was even races. Never again going to outback... Outback Steakhouse at Dunwoody (Atlanta, GA) 1/28/12 I need to report that Erin Patricia Hardin has been making me feel very uncoftable at work. I would rather not say who I am cause I don't want problems at work since she has been here or around 2 years and I don't. I just find it unprofessional the way she talks to some people and also how she treats me here at work. I really don't want to take this futher into corporate for them to take actions. I know this considered harrasment and if needed I will do what I have to to fix this. I enjoy working there but at the end it is work and we all need to respect that. Without managment knowing she has even worked drunk and sometimes even drinks alchoolic drinks in a to-go up and nobody has done anything. Some guys from the back of the house have even said that she gets touchy and has to push her away because they don't want to put their job on the line because of her. I really think I have gave you enough information for some type of action to be taken. I enjoy my job and work needs to be a safe and welcoming enviorment. The same way I took time to write to you'll i'm going to write to corporate to inform them of the problem. Jane 1/24/12 Outback used to be one of our favorite restaurants. We would eat there at least once a month. The food quality is not what it used to be. When we first noticed that the food was not as good, we thought it was just a bad evening. Two more tries and we decided Outback either changed its suppliers or was deliberately ordering poorer quality food. Three strikes and you're out. We've never going back. Marguerite Quantaine 1/23/12 We used to eat at Outback at least 12 times a year, always pain in cash and always left a 20% tip. Yesterday was our LAST trip there. Not only were the potatoes half the size and the Victoria filet mignon overcooked, but the waiter tried to steal a ten dollar bill from my change. He took it out of the return of $11.00 and when questioned, he goes over the bill and said the one dollar was correct, until I recalculated the bill in front of him and he said, "Oh that 's right, I was going to get you change for that ten and put it in my pocket by mistake." Bad food, attempted theft, and then treated me like I was stupid. Since I'm 65 and suspected senior citizens might be targeted for this, I'm reporting it to the State Attorney and asking for an investigation. And AARP. And the Chamber of Commerce. And my 1625 Facebook friends. J Walker 1/21/12 For the second time in two weeks I got bad beef at the Outback Restaurant in Roswell, GA. The first time it was the prime rib which used to be excellent. (I've not been to any Outback for a couple of years). The second time it was the six ounce beef served with shrimp and scallops. The prime rib was mostly inedible. I left about 3/4 on the plate. The other steak was better, but very gristly. I was too tired to complain the first time. The second time the manager said the cut I ordered was "very lean" and "would be tough". Bull****! Very disappointed. Outback used to be one of my favorite places to eat. robert benson 1/21/12 i took my family out to outback stakehoise in largo fl. for my son in laws birthday. that ended up being a big mistake.My son and law and daughter ordered prime rib and rib eye stakes with blue cheese topping.well the blue chese was bad and made the steakes uneatable. i notified the waitress so she could warn the kitchen about the rotten blue cheese.we scraped off the bluechese but they were unable to eat them,because they were getting sick.the manager came over and took our drinks off the check and appologized.my daughter and son in law were sick all night and were unable to go to work the next day.I paid a lot of money for our diners and ended up throwing them in the trash ,we were afraid to even give them to our dogs.unacceptable i would think a large company like this would be more responsive to this type of problem,in the least the staeks should have been removed from the check,more likely the entire check should have been cancelled.727-210-7460 Sandra 1/22/12 We love Outback, and it is our restaurant of choice when we go out. BUT...for my birthday, Outback, of course. Hubby ordered fish n chips, I ordered steak & shrimp. Waited on quickly. Bread, excellent. He got potato soup, the special, I got salad with bleu cheese. His soup was unedible, too much salt! My salad dressing had so much pepper, could not be eaten. Had to be white pepper, no black specks. Never had salad dressing so peppery before! The salad was lettuce. Asked the waitress if they were no longer using tomatoes, she said they were out until their next delivery. His meal, 1st 2 pcs fish, he said as good as any fast food place, and a very few very soggy fries with a miniscule amt of tartar. 3rd piece he spit out. Thought he was over-reacting, so I took a bite. Had to spit & wipe out mouth with napkin-was totally rotten. Bleh!! My coconut shrimp were wonderful, baked potato, very tiny, but very good. Where do they get such tiny potatoes? Steak had an odor, & a terrible taste. I really tried to eat it, but could not. Called waitress over, she took back. Finished potato & bread. They brought me out a new steak, new potato (also very tiny, but yummy) & a new steak. Even brought out more shrimp. Wow, the shrimp were good! This steak was better, but still not good. Odd taste. Which they try to cover with all that rub they put on. Ate a couple bites, took home & threw away. Ordered fudge brownie dessert-one small one to split, but they brought a large one & gave it to us for free. Didn't have the heart to tell them how awful everything was-don't usuallly complain, but that steak--ugh!! Staff was wonderful, very apologetic. Dessert, shrip & potatoes exellent, but the rest of the meal was horrible. Excellent custmer service, wonderful staff. But I will not be in the mood to go back there again for a long time!! Will NEVER have the fish & chips there again!! This happened in Spokane Valley Wa. Use2eat atoutback 1/22/12 Something has changed at Outback, their meats tasted pre-flavored and the chicken wings appear to be raw or froze twice,(they have a pink color with yellow slime). I know Outback gets their meats unfrozen but maybe their suppliers are injecting chemical to extend the meats life. I use to love Outback but I refuse to go near that place now. Phillip Morris 1/23/12 My name is Phillip Morris, I worked for the Outback Steakhouse as a line cook. I am still awaiting my check, its been over 2 years. I am very disappointed in the Managment at the Cary, NC location. This is very unprofessional in my opinion. I would like to know what is going to be done about this, or what steps i may take to get my hard earned money! My email is phillosophy00@yahoo.com, maybe corporate will handle this. I am thinking of taking legal actions. Mary 1/19/12 My husband and I had just gotten done driving over 14 hours and were starving. We finally arrived to the outback in Glendale, AZ. When our order arrived everything was cold my mashed potatoes and my husband steak was not what he ordered we both were very disappointed due to the fact that we remember outback having great steaks. Everything has changed what is advertised it not what you get. They advertise these large portions but when its put in front of you its like a sausage patty. I didn't even touch the rest of my dinner I had 3 cups of coffee and my husband forced himself to eat due to we still had couple of hours left before reaching our destination. For the price we paid we should have left with a full stomach and smile but instead it was an upset stomach. John Winniford 1/17/12 Regarding: email sent to me saying I won free meals!!!! Dear Outback ,Please dont send me stuff like this. I actually enjoy Outback and this has put a bad taste in my mouth. I spend a lot of money there and i thought this was some sort of appreciation. Instead theres nothing free about this. You made me waste valuable time filling stuff out and finding out i have to participate in some crazy promos. Due to this misleading I'll now take my buisness to a different steakhouse. Hope this worked out well for you guys losing a customer because of some silly promo scam. BAD AVERTISING FOR OUTBACK!!! Sincerely, john w. shane viola 1/15/12 I took my girl friend out for her birthday at outback in Mansfield. Ohio. We ordered. Ceasar salad that tasted like the lettuce was soak in dirty fish water iordered the 12 oz steak and shrimp they brought out our meals and my steak was raw and cold on the inside it was very nasty then my girlfriend had the Alice spring chicken which was good but her fries were cold and soggy and my shrimp and mashed potatoes were cold. When I finally got to eat my dinner I cut a big piece of steak off as I was chewing it felt this long hair in my mouth that was in my steak. There were three other people that sent there steaks back also . I was so embarrassed to take her there and the food. be so horrible. It ruinred her whole birthday because we both were sick to our stomachs for last 2 days.!!!! Sylvia Thompson 1/15/12 My family and I dined at Outback in Greenville, NC tonight (1-15-12.) We were very disappointed in the food quality and the kitchen staff. The kitchen staff was extremely loud. We could also hear a women yelling at other employees about running food. No one should ever be "in charge" if they treat their fellow employees like that. My biggest complaint is of this women. I nor my family appreciate the yelling while we are trying to enjoy our dinner. The young man, Matthew who was the manager tonight stopped by our table to ask how we were doing. I must say, he was a great guy and was the only positive thing about our dining experience at Outback tonight. Thank you Matthew. He helped turned our downhill experience into a positive one. You should hire more people like Matthew. Greenville's Outback has changed for the worse over the past few months. Is there a new owner? Staff perhaps? I am very dissapointed. If we ever return, it will be only to ask for Matthew. For he had the best interests in mind, To keep us, the customers happy. 5 stars for Matthew. Elena 1/8/12 On January 8, 2012 my family and I went to outback in Wilkes Barre, PA. Our waiter was so terrible he threw food on table and never apologized and when had left over he gave these weird boxes that looked like they were used. He seemed like he did not want to work there. We did not tip him for his work because he was terrible. When we left waiter tracked us down and came out from back door. And yelled out really loud words "Thank you for the tip you guys are ASSHOLES" I got very angry and came running back in and called out for a manager. I explained everything to him and he apologized and said that he will no longer serve their restaurant. But I want my refund for this behavior. We are regular customers and we always tip generously but this was not the time that I would tip somebody like that. I'm glad he was caught on camera because when he came out the camera was right at him. I will battle to get the refund and I am not sure if we will come back there again. Gaylon 1/3/12 Four of us went out for the day, took in a movie and went straight to the Outback in Round Rock, Texas. We spent over $100. It was the WORST meal we ever had. My Filet was not what appeared to be one, especially at $18; it was flat, dry and had no taste, I even questioned the waitress what I was getting. Her reply, yes. I also had added shrimp as a side dish, didn't deliver, I had to ask. Since it was not on the plate I noticed the small order of the Tuna and thought that would be nice. When it arrived, I looked at it and thought "did I order that Japanese Beef?" There were 5 little slices of 1" long pcs of 1/2" wide pcs of meat. Hell, the pcs of lettuce it was lying on the plate looked better and made it look like I was really getting something. I would like to sum up.............DON"T GO TO AN OUTBACK STEAKHOUSE..........GO TO SALT GRASS FOR A REAL MEAL........... Phil A. 1/1/12 We went to dinner at a Chandler AZ location on 54th st and Chandler Blvd. After seating us I had noticed the table had not been adequately cleaned from earlier. Also the tables do not have any condiments other than salt and pepper. The service and staff are substandard. The steak was dry and very small the waitress was not very attentive. Probably will not be dining at this facility any time in the future. L. Chandler 12/30/11 My son and I go to Outback on our special nights, this night we went 12/28/1959 was my birthday. My 9 y/o son was so excited to go and kept telling me he was getting the bill. When we go there everyone was very nice and we got seated right away. Once we ordered dinner then food came pretty quickly. I always read the menu very carefully to make sure I don't get anything with nuts or honey on them because I am allergic to both. What I didn't know was the Sweet Potatoes French Fries were coated with honey, which was not on the menu. The last time I was exposed to Honey I spent about 6 hours in the ER tyring to get my breathing under control and stop the itching. So when I ordered the Sweet Potatoes FF I had no idea it was on there because it was not on the menu nor had anyone informed me either, By the time I took the 4th bite I was itching from head to toe.... not the way I wanted to spend my B-day. SO out to my car I went to get my inhaler and to the store I went to get the medication to stop the itching. When I came back in from the car and went to the restroom then back to my table I was informed by a friend who joined us that my son was outside because the manager who came to our table to see if I was ok started yelling at my son and friend "where is she" Where is she" scaring my son and guest. SO now my 9 y/o son went outside looking for me and the manager acted like this was a good idea. It was rain out and it was dark. By the time I found my son he was crying and scared because he didn't know where I was and the manager yelling the way she did. Also the food was cooked so much my son couldn't even eat it. I have gone to plenty of different Steak Houses and have always been treated very well, but this one has got to be the worst one going. The wasterss was the best she was the only one who acteed like she know what was going on. She was the one who kept saying she was sorry and not yelling. Tacoma Washington needs to fix this. Another Lost Customer 12/31/11 I went to the location at 2520 W. Chandler. The meal was fine, but when I was paying for the bill, I used a $25.00 VISA gift card and a personal credit card for the remainder of the bill. I asked that the waitress only place $20.00 on the gift card, and place the remainder on my personal credit card. The tip came to $5.00 and so I was going to use the remainder of the VISA gift card as her tip. When the waitress came back to the table, she only had my personal credit card. I am unsure what she did with the gift card, which still had $5.00 on it. I called the manager over to the table and asked what the waitress did with the gift card, as it is unsual for a restuarant to keep this card. The manager said she would ask. The waiter came over and said she has discarded the gift card because she believed there was only $20.00 on the card. I said, the card was a $25.00 card, and I was going to leave her tip on it. She said, well you can't put the tip on it. She and the manager explained that they were unable to retrieve the other $5.00 from the gift card, and therefore, I would have to leave the tip on the personal credit card. I again tried to explain that there was $5.00 left on the card, but between the manager and the waitress, they overtalked me and insisted that I leave the tip on my personal credit card. There is a sign on the door that states that they accept VISA credit cards, but they are no conditions on the sign which states they only take these cards under certain conditions. I once again attempted to contact the manager to let her know that her practices were wrong and they inconvenience their customers. The manager overtalked me again, and let me know that it wasn't her problem, and I should take this issue up with VISA. I think the manager handled the issue poorly. I won't go back. Derrek 12/26/11 I placed a to go order with your Largo Md store, none of the food came out properly they were missing sides they were suppose to come with an made to the poorest quality that i have ever experinced at one of your restaraunts. i will never spend my money in that establishment again. Angela 12/26/11 My family and I (party of 4) ate at the Outback on Merchant Drive in Knoxville,TN. We had the worst dining experience I've ever had. We were told we would have a 30-40 minute wait. We waited over an hour. We ordered an appetizer and it never came (except on the bill). My husband's steak was so tough and dry it could not be cut. He told our server and was brought another steak that was excellent. The manager came out and was very apologetic. She took part of the price of the steak off the bill, but when the bill came, the appetizer we didn't get was on the bill. We had to complain again and again the manager came out and the appetizer was taken off our bill. Our server seemed preoccupied with the table behind us, to whom our appetizer was served. We didn't get refills on our drinks either. We are not complainers, so it was embarrassing for us to have to do this. It has to be bad for us to say anything. Otherwise our meals were very good, but all these mistakes overshadowed our experience. 12/22/11 My experience at the Martinsburg, WV location was highly disappointing. My company and I were seated at a dirty booth by the door. When I asked if we could sit at one of the other open booths, of which there were many, the hostess said she was saving them in case larger parties came in. During our meal, we watched as all of the empty booths were taken by parties of two. Also, upon being seated, I asked if she could have someone clean the booth. She told me I should ask my server. When I sat, the seat was wet as though someone had spilled a drink. This all happened on a Wednesday around 5pm. The restaurant was not crowded and there was not a wait. When I asked the hostess if a manager was available she told me to call the following day. Due to the horrible customer service I already received, I do not feel comfortable contacting the restaurant and am therefore sending this email to express my dissatisfaction. Dan 12/18/11 If I could rate this steak house any lower, I would ! I went to a Outback in Warren Michigan, because I had not been there in a while, and I use to really love outback, but we were disappointed in the portions that were served to us, my steak was half the size they use to serve, but the price was just as high, for that small steak, and the quality was very poor. Wont be going there at all, there are to many places to choose from who want our business ! chole 12/11/11 leo, I worked at outback.. im just a server, however, I do know that our prime rib is all cooked early in the day (THAT SAME DAY), thats why when we run out, we are out, its based on availability… so im just guessing, but maybe you are ordering late at night, say 9:30 10:30 on a weekend, and it could possibly be that its the last of the bunch… im sorry about your experience.. but i do know its not an old piece… Seriously? 12/1/11 You all are unbelievable. I don't think many of you realize that all this information does not get back to Outback Steakhouse or its individual stores. If you really want something to come from your comments, call the stores yourself and let them hear your complaints. I promise you that 98% of the store managers in the company want your to have a great experience. Many of the complaints that you all have could be explained in 30 seconds with a simple phone call or speaking to someone while you're in the store. For instance, the person with the complaint that the server said the steak could only be cooked medium. You ordered the filet and shrimp, which is 5 oz of "roasted filet" sliced and served with grilled shrimp. The roasted filet is, as the name suggests, "slow roasted" so it is already cooked to a certain temperature. This is not the only steak you can order. If you didn't like it, you could have asked to speak to someone and I guarantee they would not have made you pay for it. Believe it or not, it is not easy to train employees to be the best server you have ever had, it does take time. Sometimes you are going to get somebody who is new and is not as well versed as somebody who has been doing it for a long time. Perhaps someone doesn't remember a time when Outback's salads were made without carrots and this one person handled the situation poorly and maybe it doesn't reflect the staff as a whole. It's amazing how some people can talk about how Outback was always their favorite restaurant, yet one bad experience or one mistake means it's not how it used to be. I also like the people who make comments about how there are more bad comments on here than good. People who have a bad experience are way more likely to get online and fill out a comment than someone who has a good experience. As for you suckers who think Outback, Olive Garden, Red Lobster or any other restaurant to employ any 3rd party to offer any kind of certificates or offers, you're being had. To think that anyone would use a big company's name in order to try and promote their own product or to just drive traffic to a website...the nerve! Even on this page there's an ad for a site that offers Outback coupons, completely not affiliated with Outback Steakhouse. I find it hard to sympathize with anyone who feels scammed because they tried to get something free and in order to do so they have to buy something or in the case of the free steak dinner promotion (legit Outback promotion), they have to visit the restaurant on certain days. It's a FREE STEAK! I am no longer employed by Outback, but you people never cease to amaze me. Nobody is trying to scam you, nobody is trying to make you have a bad experience, it's actually quite the opposite. Many, many hours and dollars are put into training to attempt to make it a great dining experience for every single person that walks through the doors. Nobody is perfect and just like with any business, not every time is it going to be perfect. Ignorance is not bliss, get your questions or concerns answered before babbling on some website that nobody from the company even knows exists. I don't care if you all ever go back to Outback or not, I just don't want you to raise a second generation of complainers that are worse than you are. Leo 11/28/11 I live in Texas, I always order to go from the location in Sugar Land, for the 3rd time I order a prime rib 16oz, and it seems that the chef dosen't consider take out important, they send me an old piece of meat and when I call them to advise them the manger became defensive and informed me that they don't do that,but they have done that to me 3 times. Why do you have to cheat people, we are paying a lot of money to get the quality food that the customer deserves. To bad that this location is destroying outbacks reputation. They don't care about the customer. Donna 11/11/11 What happened to the Novi, MI Outback? The proprieter who had been there for years is no longer there and it seems things are changing for the worse quickly. We are very frequent diners there and have noticed the quality of the food going down at a very fast pace. The manager that was there for years is no longer visible. There seems to be several different "managers" on different days and the whole place is going down in quality. When I asked the wait staff where she has been, they say she's now cooking, leading me to think that she was a far better manager than a cook. The shrimp has always been one of my favorites but the last time there we received the smallest shrimp I've ever been served at a decent restaurant. When the manager there that night came to our table to check on our experience, we questioned why the change in size of shrimp and he told us they were no longer able to get the larger shrimp from their suppliers. I just don't know if we'll go back there again. We may give it one more try but then again there are too many restaurants looking for business to continue to get bad quality food. Cynthia Jacob 11/11/11 My husband and I went to the outback in Exton pa on 11/11/11-after both of us working a 50-60 hour work week. We waited for 50 minuts to be seated..Our blooming onion came first, we didn't have a fork & knapkin when the food came. Then after waiting another 25 minutes, both of our steaks were over done. The manager took off on our bill only the steaks and how sorry he was.This was the second time this has happen.What a wast of our time and money once again. This place has lost us as customers, but our dog ate good that night. I'll never spent one more dime.And when we get a gift card, it'll be sent back. Never again.Fool me once shame on you, fool me twice, shame on me. jade marlonn 11/10/11 i was recently in a out back steak house in pinole ca, and the alledged owner (a homosexual asian male )walked around with an atittude the time ...passing our table not saying anything just looking. then our waiter a younger white guy whom had the worst attitude ever proceeded to serve us. after i got my food deliverd by the "owner" i proceed to ask for the manager he said i am the manager! in a rude voice and manner i then said can i have corporates number he said . . . im the owner so it really dosent matter ! who u call ! i was shoked . . . . & left with out eating ! and food on the table ! omg ill nver be back there !!!! EVER E.D. 11/4/11 Outback - Hermitage 5582 Old Hickory Blvd. Hermitage, TN 37076 Feedback I have been posting: I asked for no carrots in my salad, waitress said they could "pick them out" or use romaine and i asked for iceberg like the old salads since romaine tastes bitter to me. waitress said they couldnt do that and i said they always do and she said ill get it like i always do (in a rude way). I GOT romaine lettuce and not iceberg. By this time I wasnt sure if I should eat my salad since the waitress was acting weird. Then we asked for tigardill and waitress said they was out.. I asked for a comment card when we got our check and none could be found but a manager came to the table and told us that even if I filled one out the complaint would come back to him. I explained to him that I simply "dont like carrots and simply wanted an outback house salad like they used to make and got romaine when I asked for iceberg, and WHAT IF I was allergic to carrots, would "picking them out" have sufficed?". Who wants someone picking through their salad like that? I went on about the tigardill as he started eyeballing our check.. I picked up our change and let him know that we wasnt there for a free meal and he can use the knowledge that I just gave him as he sees fit, that we was there to enjoy a meal with service that is better than fast food! We put our change in our pocket and left.. I have went to this outback MANY times over the years and have never been treated like this before, the manager even informed me that iceberg would have been fine and he has no idea why she did that.. I also told the manager that I didnt want to send my salad back for the romaine, if the service was that bad in front- I dare wonder whats going on in back.. Just sayin... Again- we didnt go in there for a free meal, we went in there because (up until now) Outback has always been my fav place for a good meal.. From now on however- Outbacks service at this location has turned into nothing better than fastfood and the staff at this location has completely went from a more mature longterm friendly staff to a younger uncaring insincere group based off of this visit. I live here in Hermitage and will now go to O'Charlies instead when we want a sit down meal. I am more mad that the manager was more worried about taking our bill than he was listening to the complaint! So here we are- I didnt let him take our bill- now what? You have my complaint, all I ask is that you fix the problem for those that will come in after us,,, because this is NOT what this location used to be at all! Kim G. 11/4/11 #4726 Outback in Warrenton, Va My husband and I had drinks at this restaurant this week. Our bartender Mara was nothing but rude to me. My husband is very good looking so ofcourse she was sweet to him. She practically flirted with him the entire time obviously trying to get him to order anything expensive.Would you believe this nasty woman had the nerve to slip her number to him while I was in the bathroom?! As soon as we got the check we pulled aside a blond-headed waitress with a ponytail and asked her about the bartender. She told us that this Mara woman had been with this store since it openend and that she is a bitch to everyone unless your a well endowed man. We immediately left and we won't be coming back. I can't believe this company would employ trash like that. Sue Petrin 11/2/11 We went to the Outback at 10749 Narcoossee Rd, Orlando, FL on 30 October 2011 and spent $96.42. Worst meal I have ever had period. The table was dirty when we sat down. The Bloomin' Onion was raw and overspiced. We ordered lamb with mint jelly, 2 prime ribs and a wedge salad with steak. The waitress came back and said they were out of prime rib. She suggested ribeyes instead. We should have left and gone elsewhere at that point. We didn't. When the food came the lamb and two ribeyes were raw and the steak with the wedge salad was shoe leather. The waitress informed us that they were out of mint jelly. She should have told us that before she brought it out from the kitchen. Something else would have been ordered. All meats were ordered to be medium (pink in the middle). The waitress took the two ribeyes first. Then the manager came by as I was cutting my lamb and he said oh, that's raw. He took the other two meals back to the kitchen. He brought all four meals back and said they had replaced everything. They had not. I got my lamb back and it was so smokey from the wood fire it was inedible. The women's bathroom was disgusting. They gave us 2 free deserts and served us with four fithy spoons stuck together with someone elses food. UGH. Sooooooooooo disappointed. We won't be going back soon. Too many negatives. Evelina wilson 10/25/11 I wanted to let you know how much I appreciated my recent free steak dinner at St. Augustine Outback. It was cooked to perfection and the salad was excellent. The young man who served me was very attentive. It was a great experience. The Kompares 10/22/11 We had dinner at the Route 31 location this evening in Clay, New York. We were seated at our table at about 6 p.m. only to be advised by our server that we would not be able to have a baked or sweet potato because of the volume of potatoes sold thus far!They were not available because they had to bake more! I find this hard to understand but ordered rice instead. Our salads were delivered before we had silverware and this we asked for twice before we finally got it. when our food was delivered, it was only lukewarm so we had to hail down the manager to take it back to the kitchen. Never saw our server until he realized we were disatisfied. I will think twice about going back to Outback as this was a very bad experience for us. I do hope that the management will make an effort to oversee what is going on in the kitchen and that on a Saturday evening,at 6 p.m. they will not be able to serve a very popular side like a baked potato. John 10/22/11 I was lied to on Facebook! They told me if I commented saying" I love this place!" I would get two free meals. Then afterwords they told me they ran out of coupons. I will never eat there again, also I will make it my point in life to make sure no one else does! Thanks struggling proletariat 10/13/11 I don't want to be the stereotypical disgruntle ex-employee but I can tell you that they run a shady oligarchy in their kitchen. Being that there is no drug screening, a large portion; let's say 98% of the staff are substance abusers. I won't state the store location but managers have nose candy problems. Several servers have a large pill diet. Bus boys are all jacked up on steriods and the rest of the staff are clearly high as a kite just to tolerate the high stress level in there. There's loads of favoritism and managers tend to take power to the head and speak to employees in condescending ways whether they're actually cursing you out or attempting to make you feel inferior. I would list more issues but I need the steam for my corporate call. katDiva 10/12/11 WOW is all I can say about howmany complaint I have viewed regarding OUtBack disappointed that this Corporation has so little regard for there reputation !!! I too have had two bad experinces with the take out side of OutBack restuarant !!! they never repeat back your order without asking ! the staff @ OutBack get orders wrong because they lack hospitality ! its like a puppy mill @ Out Back the kind of training they get Stacy Mitchel 10/1/11 Where should I start, the good or the worst? My family dines on somewhat of a regular basis at the Outback on Bay Area in Webster,TX. The staff is always friendly, service us great, and the food is delicious. I an sad to say that i had the worst expirience this time around. Usually we are pleasantly greated at the door, but this time the young lady who was holding the door was too busy texting to even say hello. We were seated near the hostess stand. That tall blonde girl has got the nastiest mouth I have ever seen on a child. I cannot believe the type of people they have working there right now. The F word what thrown around so freely that we cut our evening short. I can guarantee that we will not be dining at that location for quite some time. virginia Hoffman 10/1/11 just had dinner at the outback, thought i would give them a another try, what a mistake, this was at the clermont, fl outback location. the filet was not a top grade tasted like sirloin, tough, mash potatoes were cold, bread was 2nd rate, buter tasted like anything but butter, had choclate brownie and ice cream for derssert, did not taste like chocalate, chemical taste, i'm done with outback! v George 9/28/11 I can sum of OUTBACKS Free Steak ad campaign with a fre choice 4 letter words,but will stick with just one less offensive..It SUCKS..!! Coupons came today and really are a scam and totally useless to me....First they adversits a free steak DINNER...yeah...and thats all you get,a 6 oz steak...$4 extra for what they lead you to believe is included from the ads....They also show the Steak Dinner in ad as being $12.95 here in WA State...coupons are only worth $8.99....and now for the clincher...they tell you when you have to eat it..!! Mon thru Thur ONLY...really...Most of us go out on Fri-Sat nights.....and with us living over 1 hr away from closest Outback I really dont see the deal spending $20 in gas to get an $8.99 6oz steak on a night we would not go out on...and as they would hope,spend another $50-$60 to GET THAT STEAK.. Outback...YOU SUCK..!!! and your coupons just hit my trash can..!!! Len 9/28/11 My wife and I dined at the Mission Valley San Diego location last night and the manager and her assistant were fighting with a customer because they did not want to give her the phone number for the corporate office. The customer was an older woman who looked like she had status and they told her something was wrong with her because she was critical of them not giving the number. They treated her horribly, and many other customers were around who had their meals disturbed by this. We should have asked to have our meal comp'd, and we will go to the Clairmont location next time as we were not at all impressed with this location. We got a chicken quesadilla appetizer to share before our steak and the chicken was essentially missing in action. the new york steak did not taste like a new york steak either - some cut that was more of a softer consistency which neither my wife nor I like. I notice that most of the reviews for Outback are poor - too bad Sizzlers are mostly gone - they treated people much better. Worst Meal Ever 9/24/11 I came onto this site to get the name and address of the corporate office to send a complaint which I will do, however in reading all the reviews I see that Outback has more complaints than compliments, so that says a lot. My worst meal ever was at Outback Steakhouse, 66 31st Ave San Mateo California (in the Shopping Mall). I had likewise seen the TV ads and went in for what I expected to be a good meal. I should have known something was wrong when the waiter told me the only way my steak can be cooked in medium...........what was brought to me I honestly thought was a "kid's plate".......the steak was tiny and only one quarter of an inch thick........the 3 shrimp were what normally goes into a prawn cocktail. I told the waiter it was the worst meal I had ever seen. This is absolutely false advertising, bad food, and a financial scam. Never again. Any self respecting Australian would laugh them off as even trying to call themselves Outback Steakhouse............I ask you! bill biggs 9/17/11 we decided we would go to the steak house outback in vancouver mall it was a very big mistake we ordered steak and shrimp what a joke the steak was tough shrimp ice cold the mini baker potato cold it was very expensive and lousy my daughter ordered a hamburger they need to go to McDonald for lessons anyway the food was very bad we will tell uor friends about your steak house it sucks bill Robert N. Davenport 9/20/11 Since somebody thought that it was a good idea to put a rub on your prime rib I have decided to take my business somewhere else. Your prime rib comes no where close to how it used to be. You have ruined the taste and tenderness of your meat. I have tried 3 (three) times since you have changed your prime rib; before making my decision to take my business somewhere else. I have enjoyed your prime rib at your Boardman, Ohio location since you opened and used to brag that your prime rib as being the best in the state. I can no longer do this and I am greatly disappointed. Alan Abel 8/24/11 Outback Restaurants has the biggest fraud ever in allowing 3rd parties to offer "free gift certificate" at Outback Restaurants. It's a total scam, a waste of time and quite reprehensible. I have 25,000 fans worldwide and they will never eat at Outback again! Why? As a protest for their disingenuous manner in promoting what is otherwise a very enjoyable eating experience. In order to receive a "free" dinner for two at Outback, you will waste your time and money in having to take a stupid survey AND make at least two purchases for crap you don't want or need. Forewarned is forarmed! BTW The Olive Garden and Red Lobster restaurants employ the same scam in promoting their restaurants. CUSTOMERS BEWARE!!! Peggy Dennis 8/25/11 Outback Steakhouse advertised their give away of 1 million free steak dinners starting last night at 9:01PM. I tried for 1-1/2 hours to get this coupon and the first time I connected at 9:02PM I was given a message that only one per household. I am the only one in my household and received this message. I continued to try and either received the same message or your system gave me an error message as you were not able to handle the number of people on-line for this coupon. As of this morning there are still coupons available in my area so I tried again - only to get the same message of one per household. Your system should have been set up to handle the demand especially after you posted this on facebook and advertised several times on TV after it went live. I am very disappointed with Outback Steakhouse!!!!!!!!!! UNSATISFIED EMPLOYEE 8/29/11 I am dissatisfied with the way this Outback conducts business. This is the worst corporation I have ever worked for. Store #10715 305 N. Frontage Rd. New London, CT 06320 I'm a hard working employee and have been for several years. I don't appreciate proprietor Mark Duval undermining my work experiences and knowingly hire a fugitive to a higher position than I. Isn't that against the law?? I see this company doesn't do extensive background checks. Cause Number: D1DC09207121 Warrant for: GARCIA,JORDY ROBERT For Assistance Contact an attorney or bail bond company, or self surrender to the Travis County Sheriff's Office Bonding desk located at 509 W. 11th St., Austin, Texas. To report the whereabouts of a wanted person or to leave a tip you may call (512) 854-9769. Level Issue Date 8/9/2010 NCIC Charge Bail-Secured Bond Original Offense Cocaine-Possess Court 147TH DISTRICT COURT Bond Bail Remarks MANUFACTURE DELIVER CONTROLLED SUBSTANCE 4-200G COCAINE FELONY*DC147  NO BOND  QE4118 SID/TX0076490578 TCIC/NCIC M352 Cause Number: D1DC09207122 Warrant for: GARCIA,JORDY ROBERT For Assistance Contact an attorney or bail bond company, or self surrender to the Travis County Sheriff's Office Bonding desk located at 509 W. 11th St., Austin, Texas. To report the whereabouts of a wanted person or to leave a tip you may call (512) 854-9769. Level Issue Date 8/9/2010 NCIC Charge Bail-Secured Bond Original Offense Cocaine-Possess Court 147TH DISTRICT COURT Bond Bail Remarks POSSESSION OF  CONTROLLED SUBSTANCE 4-200G COCAINE FELONY*DC147  NO BOND  QE4118 SID/TX07649058 CE M352 lfpncn@hotmail.com (luis fernando) 8/30/11 After I saw all claims around the world, I'm felling unmotived to claim to you. Looks like that your clients in any store are care such as animals or unimportant persons. I feel so sorry for your behavior, becouse in a specific store of you, in Brasil is worst. The guy cannot lunch or dine without wait more of 1hour...this store is into the Eldorado Shopping Center, sao paulo, brasil. I like a lot your beefs, burgers, blooming union and ambient, but I never wait for one hour for it. Jim Morgan 9/1/11 Outback in Bloomington IL has got it together. I have been to at least 12 different Outbacks all throughout the states and by far, this is the best meal at an Outback that I have ever had. The service by the waitress Maggie was exceptional and the manager Duane was the most upbeat and personable manager that I have seen in a long time. If Outback and other businesses would hire people like Maggie and Duane, eating out would always be a great experience. Definitely recommend this Outback to everyone. Sheila 9/2/11 I took my mom out for dinner.She got a fish and I got chicken on the barbie which I've had before and liked it. This time it tasted nothing like it use too and it was over cooked. I told the waitress ( she was very nice) and I was informed that they changed the way they cooked the food! How the heck was I to know that! I found out later that my moms food was not good either.(she didn't want to say anything after my food problem) They tried to make me another chicken but, it was not good either. They can count 2 more off their list,we won't be going back.It's sad that I feel like THEY DON"T CARE. Robert R Nashert 9/2/11 We visited the Outback Steakhouse on NW Highway and Meridian in Oklahoma City 9/2/2011 at 10:00 PM. We ordered a t-bone steak Pittsburg Style medium rare as I have every time we eat at this location. It came out raw and had no visible charcoal on the outside as requested. We had it sent back and got the same steak reheated and it was absolutely nasty tasting. The grilled shrimp was ice cold and obviously the original shrimp that was sent out on the previous plate. The bake potato was hot and fresh but was lonely sitting among the reheated t-bone steak and the ice cold grilles shrimp. We are regular customers at Outback and were blindsided by his visit. Is it even legal to take served food from a table and reserve it? Seems as though the Health Department should question this practice and Outbacks Corporate should nor allow this. Extremely disappointed frequent client. Renee Roberts 9/14/11 I just wanted to give my sincere thanks to you for support our US Soldiers the way that you do. Not only do you provide the soldiers that are deployed with food however, when we went to your restaurant with our son, they were very thankful for his service and his meal was provided by the manager. So again thank you from the mother of a soldier who is currently deployed to Afganistan. Thank you Proud Mother of a 19D 10th Moutain Division US Army Soldier Nancy Shives 7/7/11 I got a ad on my e_ mail For a free Dinner And to enter for a 500. card ,and it would not take my email and yet they were on my email .Angel Shives@ aol.com So what go? jason rodgers 7/8/11 My wife and i recently went to OB on The Old Road in Santa Clarita California and had a weird experience. The food was fine but the service was terrible! Our waiter's name was Ryan and he was a lot more interested in flirting with the blonde bartender than he was taking care of us!! He took his time coming over to greet us because he was flirting with her, taking our order because he was flirting with her, He never checked on us because he was too busy putting the moves on her, and even when it was time for the check he took his sweet time because he couldn't pull himself away from her. It just seamed more like a nightclub to him than a job!! He didn't look like he was in his 20's so you would think he would be more serious about his job but i guess not! We'll go back to OB because I like the food but If he is my waiter I will ask for another one immediately!!! bill sargent 8/7/11 extremely disappointed that outback no longer has plain prime rib, it is herb roasted . I cannot stand the herbs and seasoning on the outside of the prime rib, it is like a funky black tar substance that i cannot eat. I resorted to cutting or scraping the seasoned herb crust off and eating the rest of the prime rib. Very disappointed that I cannot get a plain prime rib any more. I highly doubt it that I will be going back to the Outback. BIG MIKE 8/7/11 I just went to Outback Steakhouse tonight for the first time, and it will be my last!. The service was horrible, and the food was salty and too small for the money that you pay for it. Since when do you pay $51.00 for two beers an appitizer and a main course??. There menue is very small and hardly had any veriaty and had absolutly no speacials to choose from, everything was at full price. The tables that they seated us in were small and cooped up with no room for anything but (if your lucky) two plate!. Today was 90 degrees with high humidity, and when they seated us they didnt even serve water (every resturaunt I have ever been to serves water). When it came time to pay, the waitress was nowhere to be found!. I would not recommend anyone to eat at this place, especially if you have not tried it, save yourself a $51.00 (plus) mistake! Michele 7/13/11 A few months ago I called the Cape Coral Outback for call ahead seating for 9 people. The girl flat out told me that I should just go somewhere else. I e-mailed the manager and when she replied she told me to contact her at my "earliest covinnace". I thought really why not spell check. I e-mailed her back and asked how I was supposed to take her seriously when she can't take the time to spell correctly and I felt she should be contacting me. I never heard back from her. Well on July 8th my friend asked to go there for her birthday dinner. The food was terrible!!!! Then there was a drunk table swearing a lot and nobody said anything to them. When I finally asked the guy to be quiet he got angry and started making rude comments about my four month old who was sleeping the entire time. Then to top all that off the server told me he charged the wrong bill to my card. The manager told him to write down my card number to fix later. I was charged more than double my bill. The server took my receipt so I have nothing. Kelsie 7/13/11 I would like to say that I enjoy Outback Steakhouse and enjoy every experience. Outback is a wonderful place that is full of friendly people, great food, and excellent service. I am mostly praising the one in Rockford, IL on East State St. I have never had one single problem when visiting the restaurant. So many workers are willing to help to make sure that you are satisfied throughout the entire meal. I feel that if at any place you have a bad experience it may be worth it to try again. Or perhaps, try it at another location. I love Outback Steakhouse!!! Shannon 7/16/11 I went to Outback Steakhouse in Palm Coast, Florida; and, we had an unfortunate greeting from the waitress that was handling the bar area. I had called and spoke to the owner/proprieter of the restaurant and I was told that he would come in from his vacation and wait of my table. I was not willing to go to back and receive my comp meal/dining experince but my husband talked me into going again. Well, the entire night the experience was as horrible as the weeks prior and I still had to pay for my meal! Seriously, disgusted and will never go back! I did not think they deserved even a 1 star rating! Russell Casement 7/17/11 Wichita - N Rock Rd (316) 634-6500 2020 N. Rock Road, Wichita, KS 67206 Worst steak I've had since Western sizzler steak house closed down. The T bone steaks were tough and chewy. Way to much fat and they put to much salt on it. Horrid steak. It's very obvious that Outback has reduced the quality of the meat they are now serving. I sent my horrid T Bone back for a sirloin, and it wasn't good. We're not going back to Outback Steak house. ashley 7/17/11 went to outback in okemos for a takeout of just three bake potaoes took more than ten minutes because they had a large party all you have to do is go to the warmer to grab the taters i was a server for thirteen years i know the drill this place is basicalliy a joke Barbara 7/19/11 Last week (7/11/11) we visited the Outback in Islamorada where we experienced the worst service and food. My sister and I both ordered the shrimp en fuego. Yes, we were aware it would be spicey. It was so spicey that neither of us could eat it. Keep in mind we eat Thai food and were expecting "spicey" but the spices in the pasta were truly overwhelming. When we told the waitress (when she finally returned) she reminded us it was spicey but did get the manager. The manager arrived to tell us that the pasta was supposed to be spicey. We explained that the spices exessive and he reluctantly agreed to bring another dish for each of us. When he returned he explained that NO spices had been added to our new dishes "since, clearly we could not handle spices." So our new pasta dishes were simply a milky sauce. We have now returned to Orlando and deliberately went to the Outback on Lake Underhill road. We ordered the shrimp en fuego. It was delicious! Spicey but still edible and you were able to taste the other ingredients...not just the spicey stuff. Sorry Islamorada your management, service and chef were out of line and lost customers as we return to Islamorada often. Theresa Mellor 7/19/11 Springfield PA Outback...I have eaten there several times and enjoyed it! Recent visits, however were not as enjoyable. I could see the service was going downhill. My husband & I went last night and it was absolutely THEEE WORST SERVICE EVER!!! I was and still am very disappointed. Took 3 different servers and over 1/2 hour to finally get served. Our original server came to us only once during our dining and that was to give us our check. The 'Manager'(?) stood by the kitchen door and never once walked around nor would he acknowledge my wave - he knew there was a problem but chose to ignore us like our server. hmmmm...Real disppointment. OK ... bye-bye Outback, HELLO Texas Roadhouse!!! And I will be sure to post to FaceBook. K. Lester 8/4/11 Not writing to complain. My family and I have never had any less than a memorable dining experience at Outback. I live in South Jersey and have one within a 10-15 minute drive. It is always busy and the wait has never been more than an hour max. My wife would like to know why the "Queensland Chicken" selection was discontinued. It was one of her favorites. Thank you for your time. Terry & Kevin 8/5/11 I have ate at the Outback for many years. One of the reasons I like eating at the Outback is because they offer a gluten free menu. I have severe gluten alergies and love the gluten free menu options they offer. I recently visited the Outback on Merchant Dr in Knoxville, TN. The service was superb! I have never been greeted or treated so professional at an Outback before. This Outback also offers gluten free hamburger buns with the hamburger off the gluten free menu. I was so blown away to be able to eat a hamburger with an actual bun. I wish all Outbacks nationwide could offer this. I just know it would be a huge hit! There is a huge gluten free market and it is growing. They need to be ahead of the pack. Craig Riffle 7/24/11 On the evening of 23 July 2011, my wife and I took our daughter to the Outback in Vienna West Virginia for her 20th Birthday dinner. My family and I have always enjoyed going to the Outback and have frequented the restaurant, both locally and when traveling, often with our family and friends and have enjoyed a good meal and service. On this particular evening it was not the case. The service was bad, the quality of the food was extremely poor, but the worst part of the evening was we only received two of the three meals we ordered. In my lifetime I have visited restaurants where the food and service was not the best but I have NEVER not been served. When the manager finally came to our table, the only thing she was willing to do to right the problem was not to charge us for the meal we did not receive. The entire staff involved, the waitress, the server, and the manager had an “I don’t care” attitude. The whole evening was ruined on our daughters 20th Birthday. We will never go to an Outback again. jim 7/27/11 Well we also thought we could not have bad food here,but as the looks of things we did.The service was great,but the management was awlful.I have been going to outbacks in a lot of states from ohio to hi.And all I asked for specail season that uall put on fries and everything else.I have always asked for extra on the side because I like to add extra to everything (salad,steak,and fries).The management would not let her bring any out on the side witch was very lame(what happen to costomer being right).Its not like I was asking for anything free I would of paid for it I told them.The manager still said no,but I was with new people eating with us.So didn't want to ask for anything else.I wanted are staek and other food to be good.But I guess it wasn't going to happen either.So please somebody train this manager how to treat people.I will not go back to goldsboro NC outback till I know that U have new or trained manager Very sad Jim 8594662569 Please call back when u fix or email..papijim3@hotmail.com Would like to go back but not with this manager Herbert Williams 7/31/11 My Daughter worked for your company as of last night at 11pm. She worked out of your Montgomeryville restaurant in Pennsylvania for approximately 3 weeks. At the end of her shift, she was called in to her Manager Partner Matt Roegner who asked my Daughter to work on Sunday 7/31/2011 (the next day). My Daughter apologized to Matt, but she said that she would not be able to work the shift. At that time Matt Roegner to my Daughter that she was not needed to work for the Outback Steakhouse any longer and told her to collect her belongings. My Daughter called me and in hysterics, because of the un-lawful firing. I tried to contact the owner (Kevin Cross) to speak with him about the incident, but he has not returned my calls. Could someone from your establishment contact my Daughter to give her the real explanation of her firing. I hope that you do not condone this type of illegal action towards the workings in your company. Please let us know. Thanks Ryan 6/21/11 I had a terrible experience at outback just now. The outback in San Marcos, Tx had given me a plain prime rib without asking me the option of seasonings and it tasted horrendous. I had one bite and did not touch it. The waitress did not even give the gratuity of taking off of my check. Also, I know that a manager is supposed to come talk to a customer when they are not satisfied with their mean, yet no manager was in site. That's the last time I'll ever give outback my business. Toni Sanger 7/2/11 My husband. daughter, husband and two small children, ages 8 and 4 went of vacation in Rapid City South Dakota. We decided to visit the Outback Steakhouse and had to leave the restaurant. The waitress brought my husband a salad and the dressing dish had something in it. He asked for another and that also had something in it. He refused the salad and the waitress proceeded to become angry. She grabbed the dish from the table and spilled it all over me. My husband then became angry and the waitress then threw a pitcher of tea across the room and getting others sitting at the other tables. While screamming out, " Have a nice "F" day." We then began to leave the restaurant, and the manager came over to apologize and asked what he could do. She then approached the manager and my husband screaming. We have never been treated so poorly and will never return to an Outback Steakhouse again. My grandchildren were very upset and shakened. I would hope this waitress was released from her position. Jack Khaw 7/3/11 Outback has been advertising for streak and snow crab dinner for $13.99. I visited the Irvine, California restaurant and this offer was not available. Is this a misleading advertising which is a violation. So beware and don't go to this restaurant. Leah Hayward 6/24/11 I just sent my second letter to outback with a complaint and still no response back! I am totally disgusted and dissatisfied with the lack of empathy or concern regarding this matter. I chose to dine at the Outback on Sunday, June 6th and I was highly disappointed. My daughters who are visiting from out of state wanted to go to Carrabas but I talked everyone into how great the outback would be. To start with, the waitress set down a steak knife with bread directly in front of a baby in a high chair! Then she did not bus our table after appetizers. When she brought our dinner my daughter had to ask her to please remove the dirty dishes. She also did not bring the food at once and we had to wait for enough silverware after the food was delivered. To top things off, she dropped a dirty steak knife on my shoulder and dress and never had the courtesy to apologize. My new dress which I just purchased in St. Augustine is now ruined with a small tear. Also, all of us were extremely hot in your restaurant. I asked a waiter who claimed to also be a manager to check on the AC as we were all very uncomfortable and he said he would take care of it. Needless to say, it never got any cooler. I was miserable holding my long hair up in one hand while trying to eat with the other! The food was medioka and it cost me over $100 for 7 of us to dine there that evening. I'm very upset knowing that I could have gone to Carraba's and received excellent service and food and enjoyed a nice comfortable atmosphere! E Walker 6/26/11 Tonight my son and I visited the Outback Steakhouse on Harris Blvd in Charlotte NC and received no to poor service. we sat and waited for over twenty minutes for services for over twenty minutes and it never happened. We watched countless waitress and waiters walk past our table, look to see we still had menu and proceeded to take the order of people who arrived after us. After realizing no one was going to take our order,we asked one of the waiters to get a manager for us. We met the manager at the hostess booth. He asked the problem and we explained the amount of time we had been waiting. He appeared not to believe us until I mentioned a conversation we had heeard him having with another patron who arrived after us, and his comment was "wow you have been here that long." He offered us a complimentary appertizer at the bar ( my son is a teenager) and procceded to explain how he was going to chew the hostess out for messing things up. We declined the complimentary appertizer because we were not given an apology and the best he could do in terms of making amends was sit a minor at the bar. In fact, the manager made little to no effort to convince us to stay. Ultimately, the manager is responsible for the resturant and patrons should not have to hear how he deals with internal matters, since we have no way of knowing wheter he actually does it or not. Needless to say we will never visit the Outback Steakhouse in the University Area in Charlotte, NC. It is very unfortunate that the manager did not realize our money spend anywhere and that unsatisfied customers equate to loss revenue for the company since we tend to tell other potential customers about our bad experiences. Judy White 6/10/11 It was our 10th anniversary, and our first visit to Outback. It will also be our last. We were seated near a very busy kitchen, and got to hear "corner" quite frequently. My husband had the ribeye, cooked medium. When he got it , it was obviously medium rare, barely warm in the middle and very sinewy and hard to eat. I ordered the 6oz. sirloin and three lobster tails. The steak was smaller than a deck of cards, and tough as shoe leather, obviously overcooked. I ate a small portion of the steak. The lobster was a joke! One tail had a small portion, the size and texure of a small rubber band, and the other two weren't much better, very tough and no flavor. The garlic mashed potatoes were like nothing I've ever had before-horrible! The presentaion was lacking, no parsley, orange slice, etc. on the plate. We shared a dessert, this being the best part of our meal. Our server, Addie, was wonderful, very attentive, polite, and we tipped her 20%. We did not complain because we don't like to ever send anything back to the kitchen. I was very dissappointed with our anniversary dinner, and will never patronize this establishment again. Margaret R Zistler 6/10/11 Dear OutBack, We have eaten at a couple of your resurant!But my husband and I live in Loveland,Ohio and stumbled on this GEM of a store of your's one Saturday and we were forever hooked it is in Mason,Ohio nestled off interstate 71 barely know it's there. If you do not get there before 4:00 PM on Friday and Saturday night plan to wait a long time for seating. Not because there slow! because they are that packed and they are that GOOD!!! They have a outside porch where you can sit and wait or eat. The waiter and waiter's are very nice they are on top of everything everbody helping everybody.If our waiter is busy with another table someone else while delivery our salad,drinks,or food so we don't have to wait. When we go out to dinner there is know other place for us. We came from across town to go there!!! You should be proud of this one. Sincerely, John&Margie Zistler ronald henrion 6/12/11 u guys are the new WHITE CASTLES of the steak house chain. i went there three times and u couldnt get it rite.ur restruants suck, and ur future looks dim. u dont get what u pay 4.nasty tough stakes grizzly, just sub standard, i also have the receipts 2 prove my experence. ur chain will b gone sooooooooooon. Jeffrey Wineberg 6/14/11 I have to say that I just moved from Plano to McKinney Texas a month ago. I do not have an Outback that I like to go to except for the one in Plano off 15th St. I have tried others but it seems that this is the most convenient. I have traveled across the nation eating at different outback establishments and I come to find that most of them are all operating on the same system. However, this particular one in Plano Texas just doesn't get it. I have numerous problems with them and as a customer I have continued to go because I love the food. However the service really sucks and half the time they make the food wrong. I have used the website to complain only to get a tin of cookies in the mail after I spend well over $65 for the meal. I think that someone needs to go to this location and fix it. It has changed management staff many times and since the franchise owner who sold it years ago moved to Arkansas it has never been the same. Please do something about this because its just not good business to do things the way they do it Jill Sandman 6/19/11 Called on Father's Day for the call ahead seating. Haven't been in awhile so asked how that worked. Mentioned to John, at the Kings Island location in Ohio if we were to put in out name now? Then John stated that they are full seating up thru 8pm, I asked him that I needed to ask my husband if that was alright, and by the time I went to address John he HUNG UP ON ME!!!!!!! What kind of service is that... WOW, family night out on Father's Day and we were hung up on, on purpose....... Never in my life will I ever try to eat at an Outback Steakhouse because customers I guess mean nothing to those who work at that location... Thanks a lot for nothing..... Joseph Ingrassia 6/21/11 My wife and I enjoy dining at Outback steak house both at home in Naples and when on the road. Recently while in Lumberton NC we had our diner come out undercooked we were quickly visited by the manager Natalie Harper who explained breaking in new kitchen help was most likely why. She did not look to make silly excuses or attempt to make us feel uncomfortable. We were compensated for what happened but that was not what we expected or requested, in fact it was our waitress who alerted the manager about our rack of lamb dinners being under cooked. We left happy and content and even if not compensated it would not have prevented us from remaining Outback customers. Mrs. Lee 6/8/11 We go to Outback, regularly.  Recently we too a couple that was visiting and this we brought a friend, all ordering our usual, the Fillet.  We were encourage to try the "fire food grill".  This was a complete disappointment in the taste and we had to send it back for being overbooked.  Don't get be wrong, WE LOVE OUTBACK!  But the fact is that we spend thousands of dollars with Outback every year.  If your going to make a change, please have an incentive.  Spending I've a $100 per meal to try something strongly encourage by your waitresses, is a pricey blow to patrons.  Very disappointed.  Perhaps you could  let people order what they want and bring out samples to tastes.  In this economy, to feel like you've thrown away a couple of a hundred dollars, just leaves a really bad take in your month.  I'm afraid we won't be back for a little while. Mrs Lee H Etheredge 6/5/11 We had lunch at Outback in Greenwood SC today. We could have gotton better food at a hot dog cart. The steak in my wife's steak sandwich was full of fat. My daughter's wing's were so greasey she could not eat them. they tasted like they were re- fried. The blooming onion was awefull. I will never recommend outback to anyone and I will never go there again Robert P. Atkinson 5/21/11 I visited the Plant City Outback Steakhouse on May 2, 2011. It was my first visit to an Outback and I will never go again. The steak was so tough that it was inedible. I wrote a note on the credit card slip when I turned it in and paid my bill of $99.00. I followed this up with a phone call and was only able to talk to the Kitchen Manager whose excuse was he didn't cut his own meat. I was never able to contact the manager, he was always "coming in in 2 hours" or "he'll be in tomorrow". I eventually talked to a "manager on duty" who remembered my note and did nothing to try to fix my displeasure with Outback. I wrote a letter to that Outback and haven't received any reply. This is the letter I wrote: Outback Steakhouse Mr. Hines 1203 Townsgate Court Plant City, FL 33566 Mr. Hines, I visited your Outback Steakhouse on May 2, 2011. I ordered a porterhouse steak which turned out to be the most gristliest meat I ever tried to eat. Your waitress Samantha was very kind and helpful. After I returned home on May 5, 2011, I called your restaurant and talked to the kitchen manager, he said you don't cut your own meat and that you would be there in 2 hours. I called in 2 hous and a man said you would be there in one hour. I called back in one hour and talked to the manager on duty, she said you wouldn't be there till the next day. She also recalls the note I left on the Visa bill about the steak. This is the first time I visited an Outback Steakhouse and my last. The food was poor and customer service needs help. I will also send the corporate office this letter, once I find the address. I'm not after anything for this letter, I am just so disgusted with what large chain corporations come across as a good place to eat when they aren't. Sincerely, RPA Patrick Devlin 5/21/11 Posted a picture in fb and you guys keep deleting it. It shows the bill caddy stuffed down the waiters backside... disgusting! Carolyn vollmer 5/12/11 We went to the Alphareta ga location last night . We have always loved Outback and it was so disappointing. I ordered the large filet and it was so tiny! My garlic mashed potatoes were cold and by the time iI got another order, the steak was cold. Then I discovered the steak was barely cooked and was.bloodty red. On top of it all, I never got a refill on my water. This wouldn't have been so bad , but my friend's son Got FOUR refills on His coke! When I finally got the server's attention we were already done with our meals. Of course the checks were wrong. Surprise, surprise. Service was slow. We got there at 7 pm and did 't get home til almst 10. There werelonely 4 of us and they only had a few tables to serve. Very disappointing! Richard S 5/5/11 I am writing this letter to inform you about my recent visit to Outback on Henderson Blvd in Tampa. A few weeks ago my wife passed away and I took my kids (4) to what was their favorite restaurant. I have to admit that for this occasion I would have expected a warmer reception from your waiter who asked how our day was going. Unfortunately I informed him about our situation and thought nothing of it again. My kids who are big eaters ordered 3 New York Strips and I have to say it was probably the toughest piece of meat I ever had. We had a baked potato fully loaded and after going thru half of it l, it appeared it was not baked properly. I informed the waiter and asked if we could at least get new baked potatoes, but when I asked him he "sighed". I am not a big complainer, but he rudely stated that you already ate half of it. It's not like I was asking for free steaks, after all my kids ate them but complained afterwards due to having to wait all day thru a funeral etc. I am a bit disappointed but I did not feel like making a scene in front of the kids who at that point just wanted to leave. My entire bill with tip was right around $110 and felt that my money was better spent elsewhere. Shirley and Sandy Kuhling 5/6/11 My sister and I have been going to the Spring Hills Florida's Outback for awhile and Amanda at the bar is the BEST!! We always eat and drink a little there and always get carry out and one time..our carry out wasn't correct. We called and Amanda talked to us and told us that she would owe us a drink or appetizer the next time in. Well, we came in probably like another 3 weeks and Amanda--before we could say anything said she owed us....so she got us our appetizer. WHAT a wonderful, caring person..she enjoys her job and knows how to make people happy!! We always choose to go to the Spring Hill store because of her attention to detail. She is GREAT!! Give her a RAISE!!! Jan Lacey 5/10/11 Years ago, you were wonderful. Now, the steaks taste like you use sub-choice meat...Terrible. Gene Caton 5/10/11 My wife and i regularly dine at the San Jose location in Mandarin, FL. and the service has been outstanding along with the food. However, On Saturday May 7th, 2001 we were dinning at the restaurant and the manager, Mr. Brian Dolan was making round of the tables asking how are meals were and had we been at the restaurant before of which we stated, yes. At that time he offered us a drink due to our patronage and we accepted. Later, when our steak came which was to be medium and it came well done, to the point where it was difficult to eat, we mentioned it to the waitress, who was also very attentive. She offered to have the restaurant prepare another, which we turned down due to time constraints. When we recieved our bill to our surprise the bill had been taken care of and the bills stated Happy Mother's Day. I immeduately told the waitress that that was not necessary because we had eaten some of the steak and vegetables. I also spoke to the manager and told hime it was not necessary, however he insisted stating that they stand behind the quailty of the food served and thanked me our patronage. I have not see recieved that kind of customer service in a long time and because of that jesture I can quarantee I will return and not hesitate to recommend the restaurant to al my friends. I WOULD SAY THAT THE MANAGER AND WAITRESS WENT ABOVE AND BEYOND TO SATISFY THEIR CUSTOMERS. Well done OUTBACK STEAKHOUSE. Amanda and Clint :( 5/4/11 My husband and I recently went to the Outback Steakhouse located in Branson Mo for an anniversary dinner. I love this location, because they are the only ones in this area that serve alligator tail. My husband and I settle in for a nice dinner only to be disappointed with the customer service. The waiter could barely speak English and brought my husband the wrong beverage to begin with. The rest of the meal went smoothly, except for the poor customer service. We finished our meal and went back to the hotel room and enjoyed the rest of our time in Branson. We decided oh well one bad experience wasn't going to keep us from returning. A couple of days later I went to balance my checkbook when...you guessed it...I was overcharged. We decided due to the poor customer service that we were not going to leave a tip, this is a rare occassion for us, but the service was horrible. Anyway I was balancing my checkbook when I noticed that the waiter had decided to give himself a nice $5.00 tip. Well I was irate and my husband was even more irate. How many times has this guy decided he deserved a tip and it just goes unnoticed??? I do believe that in the state of Missouri this is considered fraud. We contacted the manager and then the general manager for the location in Branson and he told us that he would refund the $5.00, however he'd looked through this particular waiters tickets for 2 weeks prior to this incident and there were no other discrepancies, basically saying nothing was going to be done! Can you imagine what would've happened if my checkbook had bounced due to this "self tipping waiter"!!!??? We've decided that we will NOT be returning to the location in Branson and will be contacting the main headquarters. It can not be allowed for waiters and waitresses to steal from their customers!!! So with this being said make sure you look at your ticket and your bank account closely to make sure you aren't being overcharged by a "self tipping waiter". Frank Maresso 4/25/11 TY for overall pleasant dining experience & esp. for their appreciation for military VETS. I came by the last two Veteran's days for the free offering. Frank Maresso served 6 years in Army during Johnson administration. THE ITALIAN CLAN 4/18/11 What a night....!!! We were going out with the family (8) to grab a bite to eat at Outback in Va. Beach Va that was a disaster....We got there right when they opened. We ordered creamy onion soup and the poor waitress said they only had enough soup for three cups which left three of us w/o soup...Then I ordered a sweet potato and the sweet waitress came back and said there were no more sweet potatoes ready and it would take 1 hour for the other sweet potatoes to be ready. uuurrgghhh..My 11 month old needed something to eat...By then our wonderful ITALIAN family was a little testy w/ the Outback not being ready so we told the sweet waitress to forget about it and the crappy manager came to talk with us and my Father-In-law was wondering why they opened up if they didn't have all the food ready...We left the Outback w/o anything to eat and the manager was no help whatsoever. Why in the heck didn't the manager oversee that the kitchen had all their ducks in a row b/f they opened...Not enough soup for our table and sweet potatoes would be 1 hour wait.....That is ridiculous and crazy to open w/o being prepared to serve customers dinner. I felt bad for the waitress that the manager and kitchen cooks were incompetent not to have everything together b/f they opened. We had very poor service and it wasn't the waitress fault......I would really like to know what are you going to do about this problem??? Freddy 4/19/11 The outback steakhouse in Southaven, MS is the worst ever. We get our food to go alot and its usually cold, or missing something 9 times out of 10. Do not go. K goosman 4/7/11 This Parkersburg WV outback is disgusting! First an employee past me in the restroom and walked past the soap and water, not washing and returned to the working area. Next a busboy cleaned the top of his shoes with a cleaning towel then immediately cleaned a table and breadboards with the same towel! Local health enforcement officials have been notified. Never again. t k 4/3/11 outback location pembroke pines, fl. waited 20 minutes before we were even approached. Restaurant was not crowded on Sunday around 3:30 pm. People around us compaining about the same, and also sending the food back. I ordered coconut shrimp, salad and baked potato. The shrimp were uncooked, I ate 2 and part of another. I complained and the manager said to me "why did you wait till you ate so many before complaining,"? I suppose he thought I was after a free meal. I said eating 2 shrimp is too many?? The first one was smaller and sort of cooked. I paid full price for my meal. I will not return to this restaurant. We have eaten there since they opened in the 80"s. Others were sending their food back and complaining about the long wait. How do I know ? I had nothing to do not even something to drink for over 20 min, so observed ;-) And to top it off I ate about 4 hours ago and now sick and cramps and you know what comes next and that's the truth. Tara W. 4/2/11 I visited the Outback in Clarksville TN and I was very disappointed with my experience their. My server was very rude and she had a very nasty attitude. Her name was Jessica Lawson. I thought she was the most rude person I had ever met. She also was very dirty looking. I could not believe she was able to work looking the way she did. Needless to say that was my last visit! Sherry Pillow 3/28/11 I've tried to call Outback Headquarters, but I get "Enter the number found on the post card." I didn't receive a post card. I'm endeavoring to resolve a problem on your Outback Rewards Website regarding entering the TOTAL of our last visit re: Outback Rewards. I can enter the code number without complication, but when it asks for me to enter the amount of our recent visit, the REWARDS GALLERY covers up the place for me to enter the amount. It's SO-O-O incredibly frustrating trying to enter the amount. I've fought with this time and time again. I've been able to enter a few amounts, but most of the time, I have this same problem. HELP! PLEASE, give us a phone number to call to straighten this out, OR fix it on your website so that we can easily enter the amount without the REWARDS GALLERY covering up the allotted area for entering the amount. I LOVE OUTBACK, but HATE the REWARDS WEBSITE that Outback has designed for customers to enter the amounts of their visits. Hopefully, this frustrating error is not on purpose. Dave and Sherry Pillow, Florissant, MO 63031 (We visit the Hazelwood, MO Outback.) C. J. 3/27/11 After recently dining at the Outback in Holbrook, N.Y., I feel obligated to voice some concerns about the food we purchased there. My husband and I ordered the following: twin lobster tails and a beef and shrimp scampi dinner. No salad was offered with the beef and shrimp dinner. There were three very small shrimp and two slice of beef as well as about 1/2 cup mashed potatoes on the plate. There were two "sides" offered with the shrimp, so I asked for double vegetables as the two sides and was assured that was not a problem. The butter for the lobster tails was very cloudy and had an unusual taste. After dinner we ordered from the dessert menu, a slice of cheesecake which according to the menu was for two people and supposedly had 700-900 calories. The slice was about 1 inch thick at the widest part and would more accurately described as a sliver. When I asked the server, he said that everything was portioned according to calories. He mentioned our concern to the manager who offered to pay for the cheesecake. He offered several explanations about the portions of our meal but frankly, I feel that none of them really justified the amount we paid which was $55.00 including 1 iced tea and 1 small beer. If a person wants to eat the Outback's blooming onion or a big plate of those fries smothered in cheese, you will probably get your money and calories worth at this restaurant, but if you are looking for a quality meal, skip Outback. I know I will. john may 3/16/11 I need to talk to someone about my visit to outback steak house.please summitt me with a telephone number John May clyde mcbride 3/14/11 this food was awful.quesdilla,4 of the Alice springs waflat hardly anything in them, not browned at all,aussie s cheese fries,large were completley cold and blooming onion was cold and we only live a mile away.This cost 54.00 and was the worst we have ever gotten from here.We order often and are very disapointed in it this time Patti Pezet 3/7/11 March 7, 2011 648pm Outback ruined my birthday, March 7, 2011. My husband and I have been going to Outback for at least 20 yrs+. I went to Outback for my Birthday March 7th, 2011. 1st problem no draft beer, it was broken. We were served our salads first,never received our onion and that is the reason why I go there.The server forgot our Blooming onion. Someone came to our table to offer is a free blooming onion which I wanted for my birthday, but never received because the server FORGOT to put the order in. Our New York steaks came so over seasoned with such hot spices, I had 1 bite and I could not eat my steak. I had my birthday dinner ruined by Outback and I will NEVER eat there again. I paid for the dinner and left. Don't eat at Outback in Port Charlotte, Florida. They ruined my Birthday Dinner. Sincerely yours, Patti Pezet PS. I want my money refunded. I do not want any coupons to return to Outback. I will never eat there again, so look up this ticket order6017-70061-02131 941.276.8202 outback concerned employee 3/9/11 I work at the outback in missoula montana and my proprietor Robert Smith continuously abuses illegal narcotics after hours at our restaurant. These are highly addictive narcotics. I personally witnessed him snort cocaine in the kitchen while he thought nobody could see him. I was very frightened while witnessing this and feel I should let his superiors. Dave from Freehold ,NJ 3/10/11 I just saw your commercial about supporting our Troops, that's AWESOME!! Thanks for showing your support. Mike 3/6/11 WARNING!!!!! DON'T EVER fill out an Outback restaurant survey!!!!! Trusting Outback, we did just this and now we are inundated with every kind of junk email imaginable, 200-250 DAILY! What a BIG FAT MESS! Scott Jenkins 2/27/11 What an experience. The waitress set down with us twice. Then my food was cold. Sent the fries back and before they could resurface, finished our meal. Then right befor our food arrived order another five dollar beer. Fifteen minutes latter the waitress came by and gave me WATER, stating problem at the bar. Anyway. 50 dollars latter I'm pissed. Many other restaurants in town. O'Charlies never treats me like a chump. Jennifer 2/24/11 Your store in Irving Texas has some of the best staff I have ever seen. On February 23,2011 my husband and I came there for dinner. We had eaten there the previous week and the service was okay at best nothing great. Last night was the total opposite! Our server Carrie was one of the best servers I have ever dealt with. She took the time to explain the red white and blue specials which our previous server never did. She was very friendly, pleasant, and did not make us feel like a bother or nuisance to her as we came close to closing. Our food was delivered in a timely manner and was delicious! Another pleasant difference was management presence was evident. You have an exceptional staff and last nights experience was a wonderful end to a very bad daym The News Guy 2/20/11 "Bad service by No service" The Bellingham Outback Steak House is a playground and is managed by kids. My family and I walked in and stood at the entrance for ten minutes while the waitress's had their group conversation. After two minutes of waiving my hand to get someones attention, we finally thought everything from this point would be okay. Not! The hostess approached us with a discussed look on her face, as if we did something wrong; go figure! I'm guessing, we interrupted a serious conversation, we were left at our table for a half an hour without service. NO SERVICE! Can you imagine? At least the hostess smiled when we decided to leave. Look out for the YouTube video. Yes, did record it all on my mini video camera. First, I will call corporate office and see what they want to do with this, and then I will make my move. Not a pretty site for Outback. James Choate 2/14/11 Dear writers. I do live in Brazil and the treatment you get here is wonderfull. They treat you like king and queen. If you want to have a nice meal at Outback...come to Brazil. Alfonso M. Castaneda 2/14/11 My wife and I are were celebrating our 6 year anniversary this past weekend (2/12/11) and decided to go to Outback Steakhouse. Upon arriving we walk through the doors where there were two host people holding the secondary doors open for us. We walk up to the hostess at the podium and she asked if we had called ahead to which I reply no. She then tells us that we must sign in with one of the two host persons at the door, who failed to mention this as we walked in. No big deal, so we move on. As we sign in one of the host persons kindly tells us if any of the booths at the bar open up we can sit there without a wait as it is first come first serve. We find a seat right away and let the host know. We then place our orders and enjoy a couple of drinks. After a few minutes the table or booth next to ours gets taken and about a minute or two later they order well after us. Then after about 30 minutes we notice that we have no food (our main entrée’s not the appetizer). Before we can ask our waitress the table or booth next to ours (the ones that arrived after us) gets their food. We kindly ask our waitress what is taking so long with our food, and she respectfully apologizes and says she will check on it. About 30 seconds after she leaves another waiter brings our food. Again no problem, until my wife notices that the plates are mixed up as far as what we ordered. Mine, which was a rib eye and bake potato w/veggies and extra order of 3 grilled shrimp came with the wrong shrimp, but my wife’s order (sirloin with shrimp combo) appears to have my shrimp. A manager (I believe…?) immediately comes to our table and apologizes for the wait. At this point my wife asked her about the shrimp and as she does this cuts into her steak which she ordered well done and surprise, surprise its medium. The “manager” then apologizes and takes the plate back…so now our anniversary dinner has become a solo dinner for me while I wait for my wife’s dinner. They do bring it back right away but at this point my shrimp is cold and so is my potato. The “manager” then offers to take off our appetizer due to the mishap. We accepted no problem. The only thing is this. This was my second visit to your establishment and twice now we have had some kind of mishap. Don’t get me wrong. the waitress and “manager” handled everything fine, but our anniversary dinner was pretty much not up to par. I do not believe we will ever visit your establishment again. I am sorry but as the saying goes … “fool me once shame on you, but fool me twice shame on me.” It is just not worth it to me when there are clearly other alternatives to go to as far as dining experiences are concerned. Micheal Fisch 2/7/11 This may take me a little bit to write. My partner and I stopped at Outback, in Crystal River, Florida. We had just left the hospital where a family member had just gone through a major surgery and had a stroke on the operating table.The seater led us to our table and there we sat for 10 min. waiting to get service. The waitress finally showed up and took our drink order. When she returned, she practically threw our drinks on the table and wondered off. We were already talking about the service when she came back to get our orders. I had the chicken and let me tell you if Outback wants to run a better rest. they should check out the service at "Alexander's", in Tampa Fl. Great food, great service. There menu at Outback sucks. We waited 30 mins. for our food, we were just ready to walk out. My chicken and the rest of the food on our plates was cold. We were very upset and spoke with the manager. He gave us free meal tickets. We thought this was a one time thing so we took them, with there apology. A few weeks later, we went to another Outback in Tampa, Fl. Again the service and the food was poor, We agreed, we would never go back to Outback, there service and there food sucks, Brad Brower 2/1/11 Hello, My name is Brad Brower and I wanted to share information about my recent experience at the Outback location on Bethel Rd. in Columbus, OH. On Sunday, January 30th around 8:15pm my girlfriend and I dined at this location and were less than impressed. My girlfriend suggested that we dine at outback, as it is one of her favorite places to eat and I agreed. When we ordered our drinks I ordered a 22 oz Sam Adams Nobel Pils, when the server returned with my girlfriends beer, he kindly told me they were changing the keg and that it would be just a moment. About 5-6 minutes later a young blonde lady in a black shirt(assuming a manager) brought a 10 oz beer to our table and informed me that they were out of this specific beer due to cleaning the lines of the keg(information that is irrelevant to an empty keg) and informed me that this is all that was left, and she will adjust the price accordingly. At first taste of the beer, I could easily tell the beer was way past its prime, and skunked. I told our server and he promptly took the beer away and got me a Newcastle in a bottle. Next, when the food arrived, I was taken aback by the quality. I ordered a ny strip 14 0z with a side of scallops medium rare, with green beans and a baked potato with no sour cream. My girlfriend ordered the prime rib, with a side salad and mashed potatoes. My strip, was literally gray on the outside, with out a single char mark on the steak, leading me to believe that the steak was cooked in a broiler, or perhaps even a microwave. The green beans were rubbery, with the scallops and baked potato being the only saving grace of my meal. My girlfriend's prime rib could be likened to shoe leather. It was remarkably chewy and the mashed potatoes were obviously microwaved. I wanted to say something while we were at the restaurant, yet my girlfriend who is a physician just finished working a 24 hour on-call shift (very tired)and she did not want to bother with it, yet I felt it necessary to voice my concerns. I understand that quality of food should be held at the highest regard in your restaurant to ensure repeat business but I believe you failed. I manage a fine dining restaurant in Dublin and I do understand that every kitchen has an off night every now and then but our food quality was unacceptable. For a steak house to produce a steak that goes out to a table, appearing to never have touched grill blows my mind. While my girlfriend raves about your restaurant and how she has been numerous times to this location, she agreed that the food was at best poor. The only bright spot of our dining experience was our server Mike. He was attentive, polite, knowledgeable, and quick. He provided the right amount of service, yet he was not intrusive. Even though our food was poor, I knew that it had absolutely nothing to do with him, justifying a 40% tip of 20 on a $50.64 bill. I rarely take time to complain about restaurants, we usually just do not go back, but since the food was this bad, I felt it was necessary to let the proper individuals know. Brad Brower Unhappy 1/31/11 Five us visited Outback two nights ago....the prices are extremely high and it is rare we get to eat at an estblishment such as Outback, so we were excited. Well, there is no other way to put it...the food sucked! The prime rib was absolutely tasteless and tough...NEVER in my life have I had a tough prime rib, and the steaks were tough and chewy. The server did a very good job, it certainly was not his fault. I have read some of the comments and it looks like there are many complaints about the quality of the food! You would think top management would get tired of bad reviews! But like so many other large corporations, it's all about the money. We spent 110.00 and left unhappy. I learn from my mistakes, so will never step foot inside Outback again. People, don't waste your hard earned money on poor quality food! miguel a. gomez 856 -757-9527 1/22/11 I was an employee at outback steak house ive been working there at least a month i was a dish washer there in turnersville NJ OLA SIMPSON is the perpritor there I just found out to day that im no longer needed. I m so upset because i was sick for 2days with viral infection that my dr.told me to stay home i told them what was going on. vito the kitchen manger told me that it was ok get some rest bring the dr.s note when i return I told him ok. he said no problem that was thursday 1/20/2011 I called them back today 1/22/2011 to tell them i was going to bring my paper work from the dr.s today thats when OLA SIMPON said that he filled my place that not needed I feel disrespected right now about that and the other situations that happened to me at this so called restaurant its funny how thing work ive been work there 4 at least a month still have not even got issued my pay not only that i was working with out no paper work the day I got there he put in the dishes and told me that if ill fill out the information tomarrow I started dec 30, 2010 a 3pm i did not fill out my paper work on 1/3/2011 you do the math. So. went to get my pay check on 1/18/2011 he told me he did not have my check he did not put me on payroll . He will have it for me 1/21/ 2011 its now 1/22/2011 At 12:45 pm. he says when he looks for it he will call me. I a 800.00 rent that needs to be paid 200.00 electric bill that needs to be paid and food for my 2 children this is unacceptable, disrespectful, and degrading. so if you do work at outback steak house i hope you dont get sick they'll throw you in with trash . If you have any qustions you can reach me at stillstanding2day@gmail.com thankyou Kellie Norton - Salem Oregon 1/24/11 WORST RESTAURANT EVER. I have attempted to eat at this restaurant three times, on two occasions I finally got up and walked out. On Friday January 17 my husband and I went to the Outback in Salem Oregon. The wait was 20-30 minutes so we waited in the bar. After more than an hour the bartender went to find out what the holdup was, only to find that the hostess had never called our name. They sat us promptly and said that they would have the manager come speak with us. 15 minutes later the waitress came to take our order but we never saw the manager. After another THIRTY MINUTES of waiting for our meal we finally walked out. This restaurant has the worst service I've ever experienced. At least when I go to Roadhouse I know I'll be fed. Outback and all of it's employees should be mortified by their own incompetence. I will NEVER recommend this restaurant to anyone I know, and have written a lengthy review in the Oregonian newspaper as to my terrible experiences here. Shame on you. j.m. iverson 1/27/11 OMG...I just went on this website to find out where I needed to write feedback about our experience and was shocked to see how many people have had a bad meal/experience at your resturants. Well to anyone reading this your not alone, our meal in Cancun was the worst I have had in my life not to mention the bad service. Dont waste not only your time but your money there!!!!!!! I will be following up with another letter in details to corporate. Ashley 1/13/11 I had the worst dinner ever at the Outback Steakhouse in Commerce GA. My friend and I went to sit at the bar to order dinner and the bartender never greeted us. When she finally came to greet us about twenty minutes later, she rudely asked us what we wanted to drink. I told her we were eating and wanted dinner menus. She never came back. I reached over the counter and got menus myself. She finally came back to give us drinks, and took a long time to make our drinks. I had to tell you we were ready to order and she was very rude. I have never have been treated like this at a restaurant before. She didnt say a word to us when she was taking our order. My friend that I met at the restaurant had to tell her that we needed our drinks. I ordered a kid steak medium and we recieved our food 40 minutes later. Once I got my dinner plate, my steak was ROCK HARD and my side was cold. I didnt touch it. I pushed it to the middle of the bar and she came by and took my plate of food, threw it in the trash and walked away. She clearly knew I was VERY unhappy about my steak. My drink was empty after that and she never asked if I would like another. She put my bill infront of us and walked away. My friend order a drink and his glass was broken, she did not make him a new one. She just poured it in a new glass, there could have been glass in his drink. WHAT IF HE DRANK A PIECE OF GLASS? Also, she was yelling across the bar at other Outbackers that she was going to murder people!!!!! THIS WAS THW WORST DINNER I HAVE EVER HAD. I WILL NEVER COME BACK! I WILL TELL EVERYONE ABOUT THE EXPERIENCE I HAD AT THE OUTBACK IN COMMERCE. I hope everyone I tell will never dine at this Outback! I live near this Outback and have dinner here very often. NEVER AGAIN WILL I GO THERE!!!! Aggrevated with your spam, knock it off! 1/14/11 I have "unsubscribed" from your emails numerous times and still get them daily-the gift card offer? Whether it be spam or from your establishment I want them to stop, period. I do not eat at the Outback due to several horrid experiences and dealing w/ the spam is just adding to the reason why I will not go back. Calling your "customer service" line only leads to a survey that I have no desire to waste time on. Now that you've received this notice, any further contact is harassment and I will report you to the BBB. If you want my email then reply to this note w/ ACCURATE contact info where I can actually talk to a human and not the automated system. I would like to add that nowhere, ever, have I signed up to get these emails and this is my last request to unsubscribe me. I start filing complaints next. Deena 1/1/11 This is to Michael who thinks that everyone on this site complaining about their food or service is pathetic. I work very hard for my money and when I decide to go out for dinner I expect my food to come out right and for my server to at least be pleasant. Yes, mistakes can happen and I understand that and expect the restaurant to make it right. If they don't, I have every right to complain....Outback is not giving this meal away for free, I AM PAYING FOR IT. I am sorry for whatever reason you cannot afford to dine out, Michael. But calling those who can pathetic, is just that. weo 1/5/11 3 times now = I am out!!!!! (Bad experiences at Outback) 1. Ellicott City, MD location – ‘background’ music so loud, we had to leave 2. Canton, MD location – service was so slow that we got up and left 3. Owings Mills, MD location on tonight = On tonight, a lady friend and I had dinner at the Owings Mills, MD Outback Restaurant. We were having a grand time until my food arrived. My $19.00 steak was so small that it looked like a ¼ pounder sans the toppings and roll. My $11.00 lobster tail should’ve been labeled as a ‘Mini Tail’. My sautéed onions were ‘crunchy’ – never ever endured that experience before. And those 3 items were not overly delicious!! (But, the potatoes, lobster topping, and bread were great). But, our biggest grievance of the evening was caused by our server, Rachel. Every time she stopped by our table, she would rudely / abruptly interrupt our conversation. No ‘excuse me’ – just impolitely interjecting her questions. Although I’ve endured 3 bad experiences at Outback Restaurants, the servers are usually very well mannered. Suggest that you retrain the Owings Mills staff as to how NOT to be so rude. {No, I did not confront Rachel or ask to speak to the manager. We just wanted to get out of there - which we did in great haste!!} TYVM Tota Moore 1/6/11 On my husband’s birthday, December 18, 2010, we decided to keep the tradition. Unfortunately, this time the whole meal was a huge let down. Allow me to elaborate: 1. Somehow the salad was not crispy and the blue-cheese dressing had the texture of paste which turned the salad into a wilted lump… a disgusting cheese ball. 2. Our medium-rear steak in appearance was dry and mealy in texture. 3. The baked potatoes’ skin was dry and blistery and the inside dry and brown in color. Too long in the oven? 4. Apparently the waiters were assigned to too many tables as it was difficult to obtain help. VSM 1/8/11 I,m writing this letter for the poor taste in words.And what I percivied to be racially motivated.At 6450 Wickham Rd Melbourne Fl ,32940, My wife and I went out to diner on ,29 Dec 2010. This outback is always busy, So we decided to set at one of the booth in the bar section. The waitress was a lady by the name of Victoria.She was doing a fine job with the service until it came time for me to pay for our meal, That,s when everything went bad. The total of my bill was about $60.00 . As I handed Victoris my credit card , she ask for my identification which I thought was ok at first, I did,nt see her do this any of the other customer, But is still gave her my ID. This is were, I was taken back , She say to me I need to make sure you are,nt a scoundel. Out of the fifty years I,ve been living, I have ever felt so little. First of all I was not brief that Outback has the SCOUNDEL POLICE in ther waiter staff. Second when I bring to the manger attention, He tries to explain what he felt her intention were. I don,t understand how he would know what,s in her heart, And I,m not either!! But my wife and I were very offended by her statement. The manger ask what he could do, He did take down my name and address, And stated he would send me something in the mail.It been over two weeks and I don,t live very far for the location same area code.So that way you get this letter. Word do matter , By the way I,m a DOD POLICE OFFICER. And tip her very well anyway, I showed grace to her even,when she disrepect me and my wife.She never know who she is serving, My point is to her, to serve and not try to JUDGE who she is serving. Frank Cervera 972-965-8945 1/8/11 I've been going to the out back steak house in Mesquite tx for well over 10 years. The quality of service and the way the food is prepared has really been taking a turn for the worse in the last 3 or 4 years. When Walter was the proprioter owner you couldn't ask for a better guy. He cared about not only his employees but his customers as well. You could always find Walter in the kitchin cooking or making sure everything was just right. When Walter left Doug came in and really did a great job. But when Doug left and Theresa came in, that's when everything took a turn for the worse. The service is very bad, the food is no where the same as it was. When I used to get a chopped blue cheese salad 10 years ago it was always fresh and big and good. Now it looks like it was made 2 days ago and they give you half of what it was. When I question the salad they always say they'll bring you some more if you want more. If they did it right the first time you wouldn't have to ask the 2nd time. The steaks are never cooked the way you want them. We always eat at the bar and the reason why I keep going back is because a big group of us have been meeting there every Tues.and Friday night. Not all of us make it every week but alot of us do, so I overlooked alot of things. But last night something happened between 2 employees and I that I'll never forget. My girlfriend and I were at the bar when one of the bartenders and another outback employee who had been at a tail gate party,later came in to the restaurant. A few of us were still there having a drink when one of the employees started picking at me but I blew it off because he had been drinking and was very intoxicated. But he kept on and on so I asked him to quit. Then he started saying F... you to me and wouldn't stop staring at me so I got up and told him I was sick of him picking at me and we both started yelling at each other. Then the manager came out and asked me to leave and never come back...When I asked what about him she responded... He's my employee and you need to leave. The manager knew he was drunk but allowed him to stay. You know, I'm a long time customer and to get treated the way I did last night was very wrong and I'll never go back to the outback steak house again and I'm very seriously thinking about taking legal action. There were plenty of witnesses that saw what happened. If an employee is off the clock and has been drinking, the employees should never be allowed to come in to and do what he did. I will be writing a formal letter to the corporate office to let them know what happened and that I'm very seriously thinking about taking legal action if something is not done about this. I will not let this one slide...... Frank Cervera Sharon Conners 12/28/10 My husband and I went to the Outback in Cincinnati, oHio and had a horrible experience, the waitress was dreadful, got everything from my drink to my husbands entree all wrong and did not even appologize for her mistakes. Our bloomin onion was uncooked and still had flour on it. Out bill was $60.00 and I promise I will never go near an Outback Restaurant again. KELLY 12/24/10 I want to warn anyone who wants to go to out to dinner at the Outback in Garland.. The proprieter Terri Stump doesn't run this resturant the way it should be ran... I have been there three and will not go back... I have even heard customers as they were leaving they wouldn't be back.. The waitress & waiters are so nice, but the manager or Proprieter is not friendly to people...including the staff which I have witnessed first hand. I have seen her treat them like they were worthless. Not only that, but she never smiles and she looks so unhappy all the time.. After 3 times I asked our waitress her name, because someone needs to know that she is like this before she ruins Outback Steakhouse name..I promise I will tell anyone and everyone to not go to this location it was not a pleasant experience. Hopefully you will look into this and not ignore the cituation at hand. Jim Harvey 12/21/10 I am extremely angry that I was charged for a full rack of ribs and was served 1/2 a rack this evening (12/2/2010)at the Merrick Outback. I also cannot understand why it seems to be impossible to get a hot steak at your restaurants. Regardless of what Outback I visit, the service has deteriorated and the quality of the meat you serve has become substandard. Adding cheating customers on the portion size is simply the last straw. I will be forwarding this complaint to the Consumer Affairs Department of Nassau County. Michael 12/3/10 Love this!! Michael G writes... "UNTIL SOMETHING IS DONE ABOUT THIS, I WILL CONTINUE TO CALL AND SEND EMAILS." and.... "WILL BE AWAITING A REPLY TO THIS THREAD. Thanks." Read the disclaimer... Note: This is not to be used to contact Outback Steakhouse Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Outback Steakhouse. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. WAY TO GO MICHAEL G!!! To everyone who bitched and comlained...do you realize that there are 500 million people on this planet who will never go out to eat...your petty complaint about a luxury meal gone wrong is so incredibly selfish and ungrateful it makes me sick...you do realize these people are human and might actually make a mistake once in awhile...further more, they're serving dinner, not saving lives!! GET OVER IT!!! But thank you for the laughs as I browse the web at 3am!! You're all pathetic! Dianna W. 12/9/10 I went to the outback in orange park ,fl instead of chili's like I originally had planned and had an awful experience. I ordered the outback special "med well" when the meal came out it was not cooked enough and it had grizzle through it. I showed the waiter he didn't act like he really believed me so right away I was thinking to myself oh boy here we go. The manager brought me another steak after I already ate my sweet potato and was full at this point, I cut into the steak while he was standing there and it was bloody, he also acted like I should say it's ok. I at that point told him I was done and was not happy at all, he said he was sorry. I thought about it for a few minutes and said to myself this is not acceptable, so I asked for the manager again. He came to the front and I told him that the whole experience was awful and that I would not be back if this is the way I am going to be treated, he didn't seem to care. Times are tough for alot of people out there and people should be treated with respect. And there are many restaurants in that area besides outback! Frank Brown 12/2/10 First let me go on record by saying that I think Outback Steakhouse is the best...bar none, but.... The other day in Charleston WV, myself, my son, and 2friends went to an Outback Steakhouse before taking in a basketball game. We allowed ourselves plenty of time (we thought) and got in line on what was obviously a very busy night. We were informed that the wait would be 1 hour to 1:15 which we thought was still well worth it. We were finally called at 1:47. We went ahead and ordered as soon as the waitress came to the table because time was running short (which we informed her...). 40 minutes later we got our salads and 20 minutes after that we got our meals. We had to grab whoever walked by to request refills, and my son's meal had a baked potatoe instead of requested fries (which finally arrived at the end of the meal. My steak was cooked too fast (...what a joke) and was burnt on the outside. We didn't take time to complain because we were trying to get to our game. We missed the tipoff and the first 5 minutes of the game that cost way more than our very unsatisfactory meal at Outback. I may consider other establishments in the future... sharon lee 12/1/10 My warning to all cancer survivors and to those who are battling cancer, and to those who are trying hard not to get cancer beware of the column that reads something to the effect "fresh from the sea" or something close to that. I recently saw a show that dealt with salmon, fresh vs pond raised. well I don't think that you can get better salmon that that at outback with the romenade sauce. It is #1. But it comes at a cost. They buy pond raised salmon. Now the program I saw talked about how all pond raised fish, including salmon, are fed antibiotics and drugs to keep them healthy until time to harvest. All of these chemicals have the potential to cause cancer in humans. Then, with salmon, there is a "paint chip dial-similar to the paint store-" with shades of the salmon color for the farm producers to pick the color of dye to use (farm raised salmon is a grayish white in color, wild salmon has that natural salmon pink color from the lychen and other things they eat that aren't found in ponds, only in the wild) then they dye the fish, guess the dye has the potential to cause cancer also because the menu does not divulge that the fish are USDA inspected and the chemical/dyes approved for safety-that they will not cause cancer. as a cancer survivor this is not something I want in my system anymore. AN AS FAR AS I SEE IT, THEY ARE FALSE ADVERTISING WHERE THE SALMON IS COMING FROM, AND HIDING THE FACT THAT THE SALMON IS FARM RAISED. BUT THEY WILL TELL YOU IF YOU ASK IT. BUT WHY HIDE THE TRUTH ON THE MENU? I WONDER IF ALL THE SHRIMP AND OTHER SEAFOOD ITEMS ARE FARM/POND RAISED ALSO, SINCE THEY HAVE A FARM FRESH CORP OFFICE. I WOULD SUGGEST THEY OWN UP TO ALL THE UNTRUTHS ON THEIR PRESENT MENU BECAUSE THE EDUCATED PUBLIC SEE IT FOR WHAT IT IS, AND THEN REDO THEIR MENU TO REFLECT THE FOODS THEY OFFER "ACCURATELY" :FARM POND RAISED SALMON....etc...... TOO BAD THIS SITE ISN'T AFFILIATED WITH THEM BACAUSE I TOO GOT A BUSY SIGNAL WHEN TRYING TO CALL. sharon lee 12/1/10 LET'S HOPE THE ADMIN. APPROVES MY PRIOR EMAIL. I FEEL MY EMAIL WARRANTS THE SAME AMOUNT OF EXPOSURE AS THE OTHERS, IT IS ONLY THROUGH MY EXPERIENCE WITH CANCER THAT I BECAME AN ADVOCATE FOR SAFE FOOD. I BELIEVE YOU NEED TO REWRITE YOUR MENU, OWN UP TO WHAT IS INACCURATE IN A HIGHLY VISIBLE MANNER SO ANYONE THAT HAS EATEN THERE WILL HAVE ACCESS TO THAT INFO, NOT BURIED IN SMALL PRINT SOMEWHERE. THE DOWNSIDE TO PONDRAISED FOODS ARE BECOMING MORE AND MORE HIGHLY VISIBLE AS PEOPLE ARE DEMANDING TO KNOW WHAT IS IN THEIR FOOD, AND POND RAISED FOOD IS NOT AS HEALTHY AS ONCE WAS THOUGHT SINCE IT TAKES SO MANY CHEMICALS TO KEEP THEM HEALTHY UNTIL HARVEST. SO THE FOOD ON YOUR MENU THAT COMES FROM THE POND NEEDS TO SAY SO, OR YOU AREN'T TRUTHFULLY ADVERTISING WHERE IT IS COMING FROM. PEOPLE NEED TO KNOW SO THEY CAN MAKE INFORMED DECISIONS. Tammie 11/22/10 We hadn't been to Outback in a couple of years and decided to give it another try. My steak was Rare and cold but our server was so busy that I couldn't get her in time to return it (I ordered Medium Rare). What really took the cake was that my husband and I were sitting at a 6 top that had a bench that backed up to the bar wall and he was sitting on the chair side. 3 girls came and intruded on our meal by sitting with us as they had friends being seated at the 4 top next to us. one girl pushed my stuff on the table over and pushed her purse against me as she sat RIGHT next to me on the bench!!! the manager didn't seem all that shocked at the miscommunication by her hostess (they were told they could have the table when we finished our meal). she never asked them to move but instead brought my husband the check. Guess I won't be having dessert. It was a JOKE!!!! Oh, and the classy girls asked "if we had a problem". Ummmmm.....yes, you are sitting at OUR table in OUR personal space!!!! marlene bourdeau 11/26/10 To start with i have been calling the corp. office for 2 daysat all times of the day all i get is a busy signal. The service was a joke period so much that i could not list all of it. The manager is even more of a joke hes rude, stupid and has no idea what CUSTOMER SERVICE is all about.Im being nice to.The outback in Ashland Kentucky will be closed i'm pretty sure in no time ,because they will have no more bussiness,i'm teling everyone i know about the terrible food ,service and the ignorant manager. ps I would like a reply from this submit marlene bourdeau Gordon L. 11/17/10 My wife and I have always enjoyed the food at Outback and their desire to keep their customers satisfied bodes very well with me so you will understand why I am deeply disappointed in a situation I've had with Outback recently. I was lucky enough to win one of their online sweepstakes prizes (a $75.00 gift card) and when I was notified via email from Outback Rewards to tell me of my win, they said it may take 6 to 8 weeks to receive my prize via mail but there was nothing I had to do other than wait for my prize to arrive. Well, the 8 weeks have come and gone and I've emailed Outback's customer service a total of THREE times and still haven't received any answer to my question of where my prize is. I have only had the 'generic' answer of "your email is important to us and we will respond within 3 business days".......well, those 3 business days have come and gone twice and STILL NO ANSWER! What kind of way is this to do business? If someone doesn't contact me (or better yet, send the prize to me priority mail), I'm afraid we have had our last dinner at Outback. Roby 11/12/10 Went to Outback in Granada Hills CA tonight. Got Take-a-way: 2 Outback Cheeseburgers, well-done. One steak griller. When we began to eat, both burgers were completely raw inside!! The fries were limp and not even warm. The steak in the steak griller tasted terrible! Like old meat...and NOT FRESHLY COOKED..Awful meal....... carol cran 11/4/10 Have never had a bad experience until yesterday. Outback in Lantana,Florida. I asked for my steak to be medium well. First they ask if they can butterfly it, I say yes. When I get it, it is red in the middle. I understand from other persons who went there, that the chef only believes steaks should be rare of med. rare. So when they say cooked to your specifications, NOT TRUE. My husband ordered the pork tenderloin. It was salty mush. HORRIBLE. We could not complain, because we were guests of another person and we didn't make a fuss. I will also report this to the main office, when I get home from Florida. Omaha expert 11/5/10 The main man Bill Hastings in the Center street store in Omaha is a complete moron. I eat there once in awhile because i have a friend who works there. He is always rude, and from what I heard he lost a lot of his 'best' employees because he screwed them over. One of those employees went elsewhere and supposedly staged a small coup, which he took a few of the other 'bests' with him. And a month later his assistant manager threw the keys at him. Just avoid the center street store in Omaha, because this guy is a real jerk from what i have seen and heard. Julie Bumgardner 11/3/10 Thank You so much fro bringing the Cinnamon Oblivion Back!!! You have made me happier than you could ever know :0)!!! Tina Haufle 10/27/10 I love the outback. I was VERY displeased with my last visit. The waitress and manager on dudy were very rude and univiting.I have been a manager in the resterant buisness for many year's. This was the first time EVER i got up and left my drinks on the table and did not order food.I was sad i really wanted to eat there. Bad servis good food. Never again 10/25/10 Outback was my all time favorite resturant at one time. I have never had a bad piect of steak. I live in CT and went to outback in the begining of Oct. I ordered the outback special. It was the worst piece of steak I had ever eaten. I sent it back and again the same situation. I took one bite and it was horrible. Some of friends went to outback and told me they had the same situation. It tasted like it was pre cooked food. I have worked in a resturant before and it deffinately tasted like it was pre cooked and heated in the microwave. Never again. Texas Road house here I come. robert anderson 10/24/10 I love Outback. My favorite soup is the creamy onion. I was wondering why doesn't all the location carry it? I'm from San Antonio and would to know which ones carry it. Thank you. NA 10/23/10 The Outback steakhouse in Brandon, is an awful place to work for, there's sexual harassment constantly going on, favoritism! The managers, hang out and drink with the staff, Especially the manager Amanda King, she can be seen in pics on Facebook drinking, dancing and etc with employees, mostly with Erica P a server and bartender. its ridiculous! If your not in their little 'click' your screwed! Amanda King is awful at snapping at you and showing her favoritism. I've been with the Outback for over 5 years and this is the worst management staff I've ever worked with. robert Michael Pecci 10/22/10 Robert Pecci Dang Huong4:10 pm My wife and I ordered at the Thousand Oaks, CA dinner for two. We asked for med.+ My wife received her steak well++ and she was unable to eat more than 20%. My Prime rib was fine but had so much fat. When we left, I fet very sad for my wife and spoke to the owner. He asked me why I did not tell them prior but I am not a man who like to cause trouble and just paid the bill. The owner was kind and told me he would not charge my wife the next time we came and gave me his business card but doing such would make me feel I am just looking for a free meal so I thanked him but told him no thanks. When I returned home I went to the outback website to tell them how kind the owner was to offer this but none of the numbers for the Corp. office numbers were valid. I ordered prime rib and my wife a steak, both med. + My prime was perfect but my wifes steak was so obver cooked, I would guess well ++ . I also saw you can join online to earn points so I followed the directions and added the receipt number. The site said I would receive 500 points just to enter but now 12 days later, I have not receive the points for our dinner. I give up and anyone who wishes to take my 500 points is welcome to them. My email is robertmichaelpecci@yahoo.com and the password is 1111. I hope someone can make use of my points and that outback will oneday take it serious and add the aditional points I should have received for the dinnder for two. If outback questions you for me to give my points, have them contact me and I will have them transfer the points to your account. Last, I recomend if you want your steak med. order it just under med. and it should come out correct, if not that can cook it a bit more to your liking but if you order it med. and it is over cooked, your out of luck. Linda Landes 10/18/10 A disgusting ROACH ran across our table. The episode has completely turned me off from ever eating a meal at the Outback ever again. My husband killed it and showed it to the manager who didn't blink an eye but said he saw a customer fling something and it hit me in the head (I felt it too) however, it was not a customer, it was the BUSBOY. I asked the manager why he didn't move us if he saw the kid fling the ROACH into our booth --- all he said was I'm sorry, I'm sorry....we got the hell out of there never to return. We feel violated and treated poorly by the manager. He acted like it was an everyday occurrence which really set me off. vickie 10/3/10 I recently visited the Outback in Trinity, Florida. I had the worst Prime Rib that I have ever had. My friend ordered a 20 oz prime rib as well. The quality of meat is horrible. Very fatty. Served to us raw, and I mean raw, not medium well. We sent it back at which time it was thrown on the grill and seasoned (very salty). I mean to say IT WAS HORRIBLE! The manager was not very sympathetic over the ordeal either. If I were Outback, I would be ashamed of serving the quality of mean that is being served. Judith 9/26/10 I had the worst steak experience at your restaurant on Cass Street several weeks ago. (You can tell I'm still angry!) I first ordered a New York Cut. I knew there were two sizes and I ordered the smaller one. Obviously, of course, I knew it would be smaller, but I wasn't prepared. The steak was roughly 2/16 of an inch and was so highly seasoned, I could not eat it and sent it back. (This is the only time in my life that I've sent something back!) Another steak was sent out. It as so grizzly, I could only eat half of it. Also, it had a strange taste to it and I suspected it was grass fed steak. Of course the manager was very apologetic when I complained (she was very sweet, as was the waitress) but no effort was made to placate me. I used to think Outback was a good place for steak, but this is the second time I've had a bad steak here. The first time, I had a rib eye steak, and it, too, was grizzly, and I couldn't eat half to a third of it. I'm not being critical of the manager at this restaurant; what I'm very angry about is the quality of meat that is being served. Whoever is doing the ordering of meat is the one at fault. Your steaks are not cheap. I'm willing to pay the price, but...as a steak house, you should serve good steak. Next time, if I ever come to your place again, I will only order a hamburger! Guess who.? 9/21/10 The provider "Chris Curtin" of The Outback Steak House on West Board Street Richmond, Va 23294 (804-527-0583. Working with Chris Curtin is a living hell, you give him all you got and he'll still treat you like crap!! Its like damn if I do, and damn if I don't! The reason why I say "damn if I do and damn if I don't" is because I'm an American, I've seen people come and go, and the reason why the wait staff go, not only for school purposes..They just go because his attitude sucks. He treat the El Sobadors just fine and he treats the Americans like crap! The El Sobadors will say "Thats not my job!" and everythings okay.If the Americans say "thats not my job" we would be fired, he caters to the El Sobadors AGAIN. And again if we would have said that we wouldn't have a job. There has been Benjamin that is a drunk threw out the years that is a heavy dinker that comes to work when the hell he wants to come, he goes to rehad and comes back and forth...BUT he still has his job, among others,. Chris Curtin has illegaly have had El Sobadors working for him in the pass, I don't know the status of that now, but I've been there and saw. Oh lets talk about the fight that Chris Curtin and Curtis had, about 3 or 4 months ago. The corporate doesn't know anything about that. Curtis told "Chris Curtin"...."Don't tough me no god damn more or I will F you up", they were face to face in the window, customers could hear them in the dining room yelling at each other back and forth constantly! Nobody didn't say anything about that! wait staff heard all that, cooks on line heard it to but Chris Curtin suppose to be Chris Curtin as a provider, now the changes has been made, hes running scared and because he's fake. Bacause all hes doing is looking out for himself, he doesn't care about his employees. Natalie Geter 5/1/10 Outback Steakhouse has wonderful customer service. I have never been able to go to a restaurant and be treated as if I were the Queen of England. Every server that approached my table was very kind and courteous. Everyone seemed to truly care that my experience was nothing short of spectacular. Everyone who is writing their reviews above clearly do not seem to know how to act in a restaurant. Manners are also needed when wanting good customer service. Servers know how to treat a customer is the customer knows how to treat a server. I will never doubt that Outback may have their few bumps in the road throughout their large company, who doesn't? I will always choose Outback first when choosing a restaurant to eat at. Barbara Garajuso--Thegarras@aol.com 4/12/10 To whom it may concern, I was watching TV and saw Outbacks commerical with lobster tails and steak and it looked so good. I couldnt wait for my husband to take me out to Outback. Well yesterday Sunday April 11,2010 we went with another couple and was seated and didnt get the special menu until we asked the waitness for one. First of all the price was not the same as advertied on TV. It was $16.95 opposed to $14.95 on tv. In addition you had to pay $2.75 for a salad. Both my friend and I ordered the extra salad. Both husbands ordered Victorias steak. When the food arrived I was so disappointed in portion size and the lobster tail was so dried out and chewy. I asked the waitress why it looked so good on tv and not in person. She laughed and said its always that way. Well anyway the bill came out to $84.95 and it wasnt worth it. Outback wont see us anymore. and we only drank water. The resturant was kind of empty for a sunday at 4:30. I would like to get a portion of food that I am paying for. The outback rest that we went to was at Route 130 in Hamilton , N.J. Yours truly Barbara Garajuso P.S. I would appreciate a reply to this letter Tamara Crouse 4/14/10 My husband and I just had an o.k. dinner at Outback at St Lucie West , FL.  Upon leaving the restaurant, we observed a small dog in a van with Ga. plates that was panting heavily and howling.  My husband and I went to check on the dog, and it was obviously distressed. It had a cataract covering one eye completely.  I went inside to ask the hostess to locate the owner. She said, " Oh yes, we've had other complaints obout that dog."  She said she would notify mgmt and would take care of it.  Later, I went back in and the hostess looked shocked to see me.  She had not taken care of it!  I asked if I could locate the owner on my own and she said the mgr would have to approve.  I asked to see the mgr.  No one showed up. Then the hostess said I could go table to table to find the owner, which I proceeded to do.  The owner said ASPCA had been called on them before, and I should mind my own business...should have followed my gut instinct and taken the dog.  At least the owners dinner was totally disrupted. Maybe they will learn from this, but I doubt it.  I know what I learned from this. OUTBACK DOES NOT CARE ABOUT ANIMALS, AND I WILL NEVER GO BACK!!!! Arline Jones 4/18/10 I had seen the ad on local TV for steak and lobster for $14.95. Three of us went to the Outback in Chico, CA, and were told the steak and lobster would be $18.95 "because everything is CA is more expensive." We still ordered it, and were extemely disappointed in the lobster which was about the size of a jumbo shrimp in edible size. It was so small it could not possibly be cooked properly and was extremly tough. Frankly, we were suprised that lobster that small was legal to catch. We will not patronize the Outback again. False advertising and bad food. Barbara Liberty 4/16/10 I am writing to express my total dissatisfaction with the dinner we had at the Old Bridge Outback last night. I took my son for his 25th birthday as my family of 4 have been celebrating birthdays at this location SINCE IT OPENED. First, we ordered French Onion soup, and some other kind of onion soup was brought to us. The waiter never advised us you no longer have French Onion soup. I ordered shrimp scampi/filet and was just amazed at what was brought to me. 3 tiny shrimp with 3 tiny pieces of filet and NO garlic potatoes for $15.95. Totally unacceptable! We will not be going to the Outback at the Old Bridge NJ nor any other location in the future and I am advising everyone I know of the portions that are now being given. The night cost me $160 and I left the restaurant hungry. I think it is a shame that in these hard economic times that the Outback has lowered themselves to cheating people with higher prices and less food. Totally dissatisfied and I reiterate...will no longer be going to the Outback in for dinner. I have also tried to send this as a general comment on another Outback site and it comes back saying my e-mail address in invalid....they don't want to hear it! Barbara Liberty P.S. I also would like to have a reply to this! J. Taliaferro 4/18/10 On Friday, April 16,2010, a dear friend and I went to the Outback in Daly City, CA. It was happy hour and I asked the waitress, if the drinks I ordered were the happy hour price ($4.00), she said yes. When our bill arrived I noticed we'e been charged an amount significanlty more than four dollars. The waitress, who was rude, called the manager who made things right. My complaint is about the server. We had an incident with her in March, when the bill was presented and I said we were overcharged. The March menu listed the price of the drinks at $3.99, I was pointing out that we were charged a lot more. Her response was:"I'll give you back your three pennies!" I then showed her the bill and she realized we had been grossly overcharged!The manager adjusted the bill. This server should be fired! She has poor communication skills, a lack of understanding about customer care, and a very poor attitude. We will no longer spend our money at that Outback and I will contact my friends and suggest they do the same. I do not expect a reply as it seems Outback doesn't care about customers! shelly metz of dania bch fl 4/24/10 Im Sorry to say this was the worst meal Ive had in long time first i ordered steak and crab leg they where out then i ordered steak well got it back raw and fatty my husband pork was raw sent both meals back second steak 6oz and had 3oz of fat manager came by after dinner was done told him and showed him all the fat and asked if id like another steak after my husband finished his meal never even offered a dessert for the poor dinner waiter never came back to check on are dinner i work in a very busy bakery Grampas bakery in dania fl i would have never let a customer leave that unsatisfied very poor managament and service. Michael G 4/25/10 I am writing this letter due to the poor qualities that this location continues to how me. I eat at Outback often, as I am a manager right across the parking lot for a business. I even get the kids who work for me to order as well. Everything went fine for quite a while until this new delivery girl was hired. Now anytime I go there and pick up my order from her something is wrong, the first time it happened the Proprietor assured me it would never happen and again and he was sorry for her attitude and that action would be taken. Well, low and behold, today I place my order as I normally do, Tassie's grilled not fried, and they come out friend after she gives me an attitude again, I say its bull and I want my money back because I said I’m not taking the unless they are grilled. With an attitude she told me, "Oh you'll get your money back, but I’m getting my manager" So the Proprietor, Adam Pappas, comes out and says, "YEAH GIVE HIM HIS MONEY BACK, HERE IS YOUR MONEY SINCE WE CANT SERVE YOU ANY MORE" well, sorry but, THAT IS NO WAY TO TREAT A CONSTANT CUSTOMER, I HAD FRIENDS IN THERE AND FOR HIM TO TRY AND EMBARRASS ME LIKE THAT IS BULL****, I DONT CARE IF YOU DONT LIKE MY LANGUAGE, BUT IT IS WHAT IT IS. UNTIL SOMETHING IS DONE ABOUT THIS, I WILL CONTINUE TO CALL AND SEND EMAILS. THE WAY I WAS TREATED TONIGHT WAS IN NO WAY, SHAPE, OR FORM ACCEPTABLE. I WAS WRONGED BY THE PROPRIETOR AND BY THE SNOB NOSED TAKE OUT GIRL, "ASHLEY" TONIGHT, AND SOMETHING BETTER BE DONE. WHAT CHAIN WOULD WANT SOMEONE LIKE THAT WORKING FOR THEM? I WILL BE AWAITING A REPLY TO THIS THREAD. Thanks. This was the Outback Steakhouse in Egg Harbor Township, New Jersey, 08234 Lisa Hardisty 5/11/10 To Management: CC:keep in touch site CC:formal written letter to headquarters. I would like to comment on a recent/and first use of curbside services. As someone who use to live in the Danbury area, my family of 4 would vist weekely, since moving we still vist several time a month because we enjoy this eatery very much. We appreciate good food at reasonable prices, and more then that we have never had a bad experience here. My family was recently devestated by a fire that kept our father in hospitals and rehab for over a month, his first week out he wanted nothing more then a steak. Even though the hotel he is currently staying is next to a steakhouse I recommended trying out the curbside from Danbury, CT. Outback. I have never used your online service beforeand at first was in love with the detail of the site! However from the actual experience I will never do so again. We ordered a 10oz ribeye as well as a 14oz ribeye, 3 everything potatoes, 2 salads, a soda, and silverware. We were given a pick up time of 7:04. I timed it to the tee, because my father would be alone for that time and can not stand on his own two legs. I went up to pay and was first asked if I was even sure I ordered with them even though I had my order info as they could not find it for over 5mins. After paying I was told it would be right out. After waiting 15 mins. (not happy but reasonable) I asked the girl who was coming out to cars about my order. After saying she would check I waited another 10 mins. before asking the young man who also stared coming out to cars, explaining that now it has been almost 30mins. since my desginated time and I had someone disabled waiting for me. At that point it took only another 5 mins...however we took the bag and ran so to speak. Once back at the hotel we open the bag to find one order perfect. 10 ribeye rare w/ dressed pot & salad. However the second order of a 14 ribeye med-rare was a small sirlion cooked well done, it was awful. The dressed pot & extra side order of dressed pot. were thrown togather on top of it. The side salad was the chopped blue cheese pecan, that had no blue cheese on it. The soda was not given, so I had nothing to wash down a well done steak that was suppose to be med-rare. Now I know some people like theirs well, but when you order a med-rare all you can do is choke down a well done steak, not to even touch on how much sirloin is my very least favorite steak! Also there was no silverwear included when I did say yes I would like 3 sets, when offered, so that we had to go to the front desk of our hotel and ask if there was any extra that they might have, since we did not stop to get any as we beleived it to be in the order. I understand my order was placed on a weekend evening and that they were extreamly busy, however I will never order online because of this again. It is my intention with thiss contact to make those in managment aware of the "bugs" with the online system. It is not only unfair to your customers it is also unfair to your staff. From those who take the orders to those who cook it to those who have to bring it out. If there is no way to modify a standard pick up time, then you should set the site up so that a location can disable the online order center due to overwhelming orders and ask that you call in your order for an appropriate pick up time, or something else, if you have a better idea. Also I would like to point out to management that allowing customers to exit through that cubby hole of a 'curbside'station is unfair to your staff. The staff I obsereved were running ragged, and there were customers piling out through that little space then lingering in the walkway that your staff is trying to manuver. It really was riduclous, and I commend your staff, I have waiteressed before and I know the "rules" and I think in that postion I would have told at least one customer I witnessed to MOVE! I would also like to make a point that the staff I personally encountered, while being extreamly busy, overwhelmed, and I beleive abused by other customers because of this situation, they were still polite and curteous to myself. I will frquent your site only to see if any modifiacation have been made, but currently I would not use this service again nor would I recommend it as it stands now! I also politly request a reply to this letter. Sincerly, Lisa Hardisty Carol Phillips 5/10/10 I have eaten in your restaurants in several cities accross the U S of A and tonights experience was by far the worst ever. It is six o'clock in the evening and they don't have your order, give me a break. This experience was at your location on I-35 in Desoto, Texas. At first great then the real place came into view, our waiter brought our beverages and took our order, no problem, big joke, 40 minutes later he comes out to tell us that they were out of baked potatoes not to happy but we agreed to sweet potato, surprise they were out of them also, he didn't even come to tell us this someone else was sent. We asked for the manager and she attempted to place blame everywhere except where it belonged and that is with her. If you manage a business YOU are responsible for all goings on with employees doing their job not just saying your a manager when in reality you are SUPPOSED to know that all areas are handled properly or else you should resign your position.Three of us went there to have a nice steak dinner and ended up with the biggest mess ever. If your employees there do not want or desire to give customer service then they should leave. I have truthfully had better service and more caring managers in a fast food business. Just remember that for every complaint you receive the others are telling others and soon it escalates and the entire company suffers. Would I recommend this establishment to others not on your life. Outback is normally a good place to dine but this one will suffer dearly under the current way of doing business. By the way I'm not someone who has not dealt in food service I have and believe me the customer doesn't give a hoot about your reasoning or placing blame, as in any job if it's not right you should have a grip on it and if you can't you're not qualified to manage. Lisa Hardisty 5/11/10 I would just like to offer that today I posted a "letter" here as well as the same word for word " letter" to the contact us site site at the Danbury Ct. location, I was commenting on. While my experience was not the best it was the first out of at least 100 that were always on point, from service, to quality, to price. This particular occassion I blame the online system for my less then perect experience. The point of this repost is to let others who have posted know that I recieved a response from the manager of that location the same day, only a few hours later. I am ever so happy with this location and manager for being on top of things, but more importantly for his desire to hear me out. I imagine it is easier to hear a complaint when the customer doen't start off with verbal abuse and threats of never frequenting the establishment again, and promising that every person they have ever known in there whole life will hear about this, but this man did not know how I would respond when he took the time to call....because of this and so many positive experience with Outback, Danbury, CT...I will continue to frequent the establishment and reccommend them to friends and family!!!! Thank you Manager Kevin Beth Shaw 5/12/10 We have always had good service and delicious meals at Outback. The BEST experience was recently at the Outback on Ridge/Fetzner Road, Rochester, NY, on a very busy Mother's Day. We had a reservation for 6 at 5:15. We were seated at 5:25. After receiving cocktails and ordering, we were just conversing and catching up when we realized the table next to us sat down after us, and were almost finished with their meals. We hadn't been served yet. We lost track of time. Just then, the two managers came over and apologized that there system didn't work and they lost our order in the kitchen and that they should be up very shortly. They offered us a free round of drinks, a shrimp appetizer and a blooming onion appetizer, on top of paying for 1/2 hour our meals. We took them up on a couple drinks, shrimp and paying for 1/2 the meal. This was incredibly generous and we were all thrilled. Dinner was served promptly -- delicious. KUDOS goes to those to Managers!! Wm. R. Kent 5/16/10 Yesterday my Son took me to the Outback for my birthday and when we arrived there were at least 9 employees waiting at the door to seat us..............Well it was another half hour before we saw a waitress......... went to the wash room where I slipped on the wet floor hit my head on the urnil hurt my jaw, neck tail bone and hip............I was all wet and there was NO SOAP at all in the wash room to clean up............I returned to my table and waited a half hour for our meal that was only so so..........About half way through the meal the manager finaly showed up to tell me he just put some soap in the mens room..........A little late don't you think?......And by the way our waitress never ever came back until she brought the check...........I was so pissed off by that time I had my meal put in a box payed the bill and left!!!!!!!!!!!! By he way I found all the waitress they were in a back corner shooting the S#$%^ Worst B-Day meal I ever had. Wm. R. Kent West Bloomfield, Mi. Outback 8/15/10 Dena 5/23/10 We recently had a very bad experience and filled out a complaint online. This was in the Merrillville, IN., Outback. We did not know if the complaint would just go back to the Merrillville store and be swept under the rug. If at all possible, can someone at the Corporate office please contact me if they received this complaint? Thanks. Patricia 5/22/10 Please Please ENLARGE the image of the Curbside Menu on the website. It's ridiculously small and not very clear. If you want to promote your business hire a better webmaster. Geesh. Also the link to "contact us" on this corporate page is broken. Am looking forward to trying Outback Food for the very first time. My friend got her magnifier out and we are ordering the blue cheese pecan salad. Ga Day! unsatisfied 5/24/10 Outback in Brighton MI is a horrible place to work. The manager is sleeping with an employee (he is married) and every aspect of the place he runs is unethical. Treating people with major disrespect and horrible favoritism happens daily. Nice people never last but if your willing to sleep, cheat, and lie your way to the top then it is the place to work. Whenever this manager (Brentt) has been confronted on his unethical behavior he takes you in his office and scream (literly) and yells at you then tells you how it is going to play out if you take the information to anyone higher then him. It always ends with you getting fired and made a mockery of. It is disgusting that this can go on. This manager has had multiple complaints but corporate office seems to agree with his actions. Eating there to me seems like condoning this behavior. I would suggest never eating there until this business culture is confronted. Jill Johnson 5/27/10 I went to the Outback on the island of Oahu while I was on vacation with my niece and sister. Althoug hmy sister did not eat, my niece and I were giddy with the ecitment of yummy food. HOWEVER, the net day we were both almost hospitalized with HORRIFIC food posoning. Not only did it suck away 2 days of my tropical vacation, with all the costs accumulating, it made my Austistic niece violently throw up and diareah. It was sad to see her in pain and unable to epress herself. My pain was minutes from being hospitalized. DO NOT GO TO THAT OUTBACK!!! Dawn Williams 6/1/10 Call corporate office and speak to Ben Drenan's predecessor. No One will listen to this web forum..trust me, I am management at Bennigans.........we never listened either......call corporate and tell them~!!! Outback in Hamilton is AWFUL, DIRTY and SEXIST MANAGERS! 6/3/10 This restaurant needs to be shut down! The managers have no respect for employees, the kitchen is so dirty that the employees cannot even use the urine stained employee bathrooms! The doors dont even lock! The best is that if as an employee you do use the guest restroom, you get fired! Jim Barber is the most sexist man I know who treats employees unfairly.. Not only will my family and friends not ever eat at this Outback, but I strongly urge everyone else to boycott this Restaurant. Jim the proprietor has no business running a restaurant with his controlling, sexist and illegal terms of employment! If any others feel strongly that they were wrongfully terminated or harrassed while working at this location, please step up. This must be put to a stop. judith studt -- omaha 9/6/10 I had the worse steak I have ever tasted at an outback restaurant in omha. This is the second time I've had a New York cut at your restaurant, and both times it was so tough I could barely eat it!. Tonight I ordered a smaller new york cut. It was so thin/small I couldn't believe it and it was so salted, I had to send it back (Now let me tell you, I've never sent back food, and we eat out three times a week!) The second steak was so tough, I couldn't eat most of it. And it did not taste good. It tasted like it might have been a grass fed beef. Ramona Lookadoo 9/14/10 My husband and I went to Outback Steakhouse in Myrtle Beach, SC on Hwy 501 on Saturday night, 9/11/10 and I would not recommend this resturant to anyone! The service was sorry and the steak I ordered medium well came out bloody. It started out that the waitress brought me an ice water and my husband an ice tea. We placed our order and that was the last time we seen our regular waitress. Then when my steak came out it was bloody and I requested it to be medium done. Well another waitress came by and I told her about it. She took it back to the kitchen and when she brought it back it was so done and dry I could not eat it. Well then we decided we would like something to drink and after finally getting one of the girls at the welcome desk to get us something to drink, they brought my husband an ice tea! I never got another glass of water. This place was not busy and the service was sorry. This meail cost us $52.00 and frankly I should have never paid for it. 9/17/10 I have had several bad expierences at the Kenniwick Washington Outback Steakhouse and they don't live up to their promises either. I you send something back they never return to your table. If you ever get ahold of Corporte office they pass you back to the store and then they make more promises. It's a big run a round and nothing ever happens Lisa Diggs 6/14/10 Today was my second time eating at Outback Steakhouse. The first time was June 2009. The first time the steak was so tough i could not cut it. On today my birthday 6/14 I called in an order for three burgers. I have a $25.00 gift card. The manager (at the Germantown, Maryland location) came out and said the gift card was not activated and told me to call the 888 phone number on the back of the card. She said I would be able to speak with somebody about the problem. When I checked the balance and activation it said the card was activated on May 2, 2020 and there is $25.00 balance on remaining on the card. There was no option to speak with a live person. The manager in store was not helpful a little bit. She just brushed me off. With the call the number on back of the card. She new I had already did this, because she listened to the message about my card activity. Outback need to get it together. I am not happy at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Barry Leslie 9/2/10 My wife and I receintly dinned at the Outback on University blvd in Sarasota Fl...we eat there regularly and in the past it was always superb... on 8/27/10 that all changed We arrived a little after 8pm and there was no one to greet us....really strange the hostess at the podeum was absorbed in reading something we looked at her she kept reading so we sat ourselves at the bar area.....I've been eating at outbacks for over 20 yrs and never saw this.....anyway our server was Matt nice guy we ordered wings for appetizer when they came out they were so greasy we brought this to Matts attention and he said oh they are like that....strange never were before...my wife ordered the terriaki skewers medium rare and I ordered the outback special RARE and I always say really rare......well my wifes order came our rare and mine came out medium...another server brought out the meals...when Matt got back to us and we advised him of the problem it was getting late...Christian the mgr came by....saw the steak asked if I wanted to get another one but I had seen sometimes what happens when you send food back so we just tried to eat it...after a couple of more cuts into the outback special I got the outback grissle ....man this is not "Just like you want it" .....anyway I sent an email on Monday about this but never heard back so I thought I would try again....I would have put my "CODE" on the "MYOUTBACKREWARDS" form but the first 4 nrs are unreadable the last ones are 70081-22183.. if that helps..... goday mate. Phone 941 554 4636 or cell 804 873 3642 JOHN RIVERA 6/20/10 THE ONE I WENT TO IS IN LIVE OAK TEXAS JUST ON THE OUTSKIRTS OF SAN ANTONIO,TEXAS. JUST ONE THING TO SAY ABOUT THIS PLACE, VERY PISS POOR SERVICE AND QUALITY. NEVER GOING BACK THERE. CEDAR RAPIDS, IOWA OUTBACK 6/20/10 I just wanted to let corporate know about a manager at the Cedar Rapids Outback. His name is Ryan and he is very rude to the employees and make a big fuss if anyone needs he help. Most of the time if he is not gossiping with the hosts, he is making very hurtful remarks to other employees about the other employees. He is never open and willing to help if there is a problem that needs to be taken care of and he loses his temper easily. I do not feel as though he is a proper manager and I am extremely concerned that he will truly cause some damage. I hope this helps, and I really hope something is done about this. Frank 8/23/10 Just went to the local Outback in Palm Coast Fl for a dinner, after a long day. My wife and I have always had good food and ok service at this facility. We ordered and the waitress came back by and asked if we were ready to order. We told her that we already ordered, and she oh yea sorry. We waited for our two Queensland salads and asked the waitress if she could check on the order, she said it will be right out. We had waited 45 minutes and asked the waitress for out bill on the one ice tea. She gave us the bill for the entire meal. We inquired as to why we were having to pay for food never received. She said we would have to wait for the manager. Manager shows up as asks what the problem is. We said we never received food and were tired of waiting and wanted to go somewhere to get something to eat. she said let me check, she is gone for 10 minutes. Said that she could get us a to go order if we wanted. We asked for the bill on the tea, she disappears again. We left 5 dollars on the table and will never return to that restaurant again. Sad to lose good customers . We went next door to Fridays and had a adequate meal, but witnessed good management. Patron had a problem with an item on the plate, and manager took care of problem without question. This makes a good restaurant, "How you handle Problems" Outback needs a little work on that in Palm Coast Florida Lee 8/26/10 Both my husband and I go to Outback alot and we love the food there & everyone there is very friendly but.......recently we went to Outback for happy hour, we were seated in the dining room area and our waiter asked us if we were ready to order dinner, I told him we were only there to have drinks & pupu's and he said okay. When we got our bill it was $68.00 we had 3 drinks & 3 appetizers, I paid the bill and left. When we got home I questioned my husband about the bill, I told him arent drinks & appetizers suppose to be 1/2 off? I called Outback and spoke to the manager there, low & behold he told me if we don't say that we are there for happy hour they are going to seat us in the dining room area & charge us regular prices. I told him I did mention it to our waiter that we were only having drinks & pupu's isn't that enough, he just rambled off saying that it was kinda our fault for not saying we were there for "Happy Hour".....all in all if you are there for happy hour say it loud & clear! Lillian 8/29/10 I have never ever been dissatistified with an Outback before. They are great in NY,NJ, Florida Etc. Except the one in Newport News Virginia the one on Jefferson Ave. The service was poor. We were served a blooming onion with no plates or silverware. We were given old bread which the server took back and retried to serve it to us toasted. No ketchup bottle for a party of five just a little dish because they no longer give customers bottles of the red sauce. I asked for well done and please don't burn it. Instead I received the burnt one. The 6oz steak was really 2oz very sad. No steak fries just Micky D style fries. The server re filled everyones drink except mine. So sad for him I was the one paying. The manager came by and took the plate away and later came back with a well done steak and ice cold fries. Thank you Newport News VA. Outback for the worst dining experience ever. Jennifer 8/31/10 My recent visit to the Outback was located in Boardman, Ohio in August 2010. It was a horrible experience. I understand that sometimes orders get messed up but having a waitress "Shannon" who acts like she is 5 years of age is what truly made the experience horrible. The manager tried to have the order fixed but once again it was incorrect. The waitress decided to totally ignore the fact that I was even sitting there. She would refill everyone's drinks but mine and at the end of the meal asked everybody (but me mind you) if they needed a take out box. When I spoke up and told her a I needed a box she acted like she didn't hear me and she came back with the box; however, handed it to somebody else at the table. She is a very poor waitress and shouldn't have a job as a waitress in any establishment. Because of this incident I don't think I will ever go back. richard dunn 8/31/10 Outback rewards program is a farce and trying to reach corporate office is even worse. I've had no luck on the phone or the internet trying to tell them their give- away programs are flawed by invalid code and need to be fixed. So I quit trying. patti.sabin@dvusd.org 6/24/10 I would like to lodge a formal complaint against the propietor of the Outback locaton in Glendale AZ on 55Ave. and Bell Rd. The Friday before father's day my father asked to go to Outback for his father's day dinner. On Sunday, early afternoon, I called in to make reservations. Marci told me they do not accept reservations but I could put my name down for the time we would be arriving and we would have a 20 to 30 minute wait after we arrived since they were busy. I agreed and put my name down for 4:30. At 3:15 when I realized my parents would be late; I called back to see if I could move my name to 5:00. Marci (who claims never took my second call)said yes that would not be a problem. We checked in at the hostess stand at 3 minutes to 5:00. I was told it would be an hour wait. I asked about the 20 to 30 minute wait for the call ahead time of 5:00. One of the hostesses looked at the paper and said "oh yeah. You will have a 20 to 30 minute wait". We sat right next to the hostess stand for the next hour and a half watching them sit everyone that came after us. When we got up to ask when we would be sat we were told "your will be sat at 5:45, we are just clearing the table". At 6:00 when we asked again we were told that we would be next. At 6:30 we were finally sat. The entire time we sat waiting we were never approached be any one explaining the situation or to appologize. As is turns out Marci never changed my name from 4:30 to 5:00 and we were treated as a walk in but were lied to by the hostesses and marci when we signed in that are name was down for a call ahead time. By the time we were sat the item my son and I ordered was out! Only when I asked to speak to the manager did some one appologize to us. Monday I thought I was emailing a complaint to coporate headquarters: I was actually emailing it to Marci at her location. After several emails back and forth the only thing she is telling me it "they were very busy that day." I'm sorry, but that is no excuse for treating us as she did. Marci is, and runs her restraunt unprofessional and is giving the good mane of Outback a bad image. While we were sitting there we observed her hostesses drinking and eating from bags of food sitting on a table beside the hostess stand. None were dressed nice and one had her bra showing and slippers on her feet! We would never had waited that long to be served at any restraunt. There are way too many restraunts in my area to take reservations, accomidate large parties(six), and sit us in a reasonable amount of time. Also, my father emailed a complaint also. He accidentally emailed it to the Paradise Valley location here in AZ. In less than 15 minutes after sending off his email the maneger/ owner of that location personally appologizing and extreamly upset that some one had experienced such a bad expeirence at his restraunt. They all realized the mistake in location but that manager still appologized for the mistreatment at Marci's restraunt! He also forwarded my father's email to Marci. I will never go to that Outback location again as long as Marci is there and running it in such a unprofessional manner. Unfourtunatly since the other Outback locations are much farther away from my house, It will be a rare occation before I get to an Outback restraunt. Which is really too bad as I really do like your restraunts. Alan Rossin 8/20/10 I took my family to the Outback Steakhouse in Jamison Pa. for a birthday celebration. I ordered one of the new dinners named shrimp scampi and filet. The shrimp scampi consisted of three of the smallest shrimp I ever saw on a dinner plate and the filet consisted of two very thin slivers of meat that were not even tender. This dinner was $14.95 and I would have done better going to one of the fast food restaurants in the area. I tried calling corporate but the telephone has been busy for days. I think they keep it off hook. I don't think they want to hear the many complaints over the telephone. Never Again will I go there and it would be wise to tell your friends and relatives to avoid the chain. Kaylene and Leroy 7/30/10 Last night we walked down to the Outback in North Seattle for a late dinner. Service was very slow and they weren't very busy. My fiance ordered the fish & chips and I just had a couple of side dishes. I work for a seafood company and boy was I disappointed in the look & awful taste of your dish. Who makes fish & chips in the NW out of tilapia - yuck? They looked barely bigger than nuggets and not a typical portion for fish & chips. He asked me to taste & I spit out in my napkin as it tasted RANCID. They took the dish back, apologized and didn't charge us. After the long wait, he wasn't going to reorder something else. My garlic mashed potatoes didn't seem to have any garlic flavor and looked gray in color. What has happened to your restaurant? Courtney 8/10/10 I signed up for the My OutBack Rewards and was promised a printable coupon for a free Aussie-Tizer. When I received the email I was not able to print or view the coupon. Thank you OutBack! susan wolf denver pa 7/3/10 While on vacation in surf city sc, we tried the outback steakhouse. We were so happy with everything, from the time we were seated to the time we checked out. Our waitress Jennifer was fabulous. The food was delicious. We spoke to the manager on the way out and he was pleasant and was happy to hear from us. This was a nice experience. Shirley M. Vonderheide 7/3/10 It has come to my attention that your corporation has sent jobs to other countries and it breaks my heart because your restaurants have been on our top ten list for many years, especially Outback. We will no longer patronize your restaurants because we believe that American jobs should be kept in America. You probably don't give a darn how we feel but want you to know that we have seven children with families and 17 grandchildren who will soon have families of their own. We have relatives in Ohio, Indiana, Pennsylvania and Florida. In time we will put a dent in your profits. Sincerely, Shirley M. Vonderheide - America First Bradenton, Florida trisha frost 7/5/10 you guys food is excellent but i have one thing that could be improved. You rarely serve your creamy onion soup and it is the best thing on your menu. WHY NOT OFFER THIS ALL OF THE TIME>>>>>A very popular item yet you dont offer it often in many of your locations. latoya anderson 7/15/10 the store ia am talking about is the one in bristol va the store manager is leeann cash she does not watch her employees they do what ever they want Jack Davis 7/19/10 Our Outback Steakhouse located in Saint George, Utah, and has very good service and food quality. One BIG complaint is the new Rewards Points Program. I've become a new member in June 2010 and our location didn't know about this points program. The Steakhouse # 4514, 250 N Red Cliffs Dr. #40, St. George, Utah, 435-674-7788. I've not received the appropriate points for our dinning, and have sent several messages to the points program customer service with no return response. I'm wondering about the the honesty of this new "Rewards Points Program"? I'm not impressed with their not responding to my concerns. I also did not get to print out the "FREE APPETIZER Coupon" as promised, after signing up for their points program. I have made enough complaints about this issue and NOW I expect corporate to respond. Mike and Sherri Coppage 7/19/10 We would like for Outback SteakHouses in Florida to "text us" with specials of the week. We always have our cell phones with us and other restaurants are doing that now. Could you please set up text messaging so that you could send us message for a free blooming onion to our cell phone screen with a purchase of a meal, or a free desert when we purchase the super outbacker steak and lobster. At other restaurants, all we have to do is show our cell phone screen to receive the offer.Please contact us at mcoppage@cfl.rr.com and we will tell you how to get it done. Thanks. Mike and Sherri...mcoppage@cfl.rr.com Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12     Write A Review For Outback Steakhouse Corporate Headquarters Note: This is not to be used to contact Outback Steakhouse Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Outback Steakhouse. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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