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Outback Steakhouse Corporate Office | Headquarters
2202 N West Shore Blvd 5th Fl Tampa, FL 33607
(877)733-6774
Reviews For Outback Steakhouse Corporate Office
| Natalie Geter | 5/1/10 |
| Outback Steakhouse has wonderful customer service. I have never been able to go to a restaurant and be treated as if I were the Queen of England. Every server that approached my table was very kind and courteous. Everyone seemed to truly care that my experience was nothing short of spectacular. Everyone who is writing their reviews above clearly do not seem to know how to act in a restaurant. Manners are also needed when wanting good customer service. Servers know how to treat a customer is the customer knows how to treat a server. I will never doubt that Outback may have their few bumps in the road throughout their large company, who doesn't? I will always choose Outback first when choosing a restaurant to eat at. |
| Barbara Garajuso--Thegarras@aol.com | 4/12/10 |
To whom it may concern,
I was watching TV and saw Outbacks commerical with lobster tails and steak and it looked so good. I couldnt wait for my husband to take me out to Outback. Well yesterday Sunday April 11,2010 we went with another couple and was seated and didnt get the special menu until we asked the waitness for one. First of all the price was not the same as advertied on TV. It was $16.95 opposed to $14.95 on tv. In addition you had to pay $2.75 for a salad. Both my friend and I ordered the extra salad. Both husbands ordered Victorias steak. When the food arrived I was so disappointed in portion size and the lobster tail was so dried out and chewy. I asked the waitress why it looked so good on tv and not in person. She laughed and said its always that way. Well anyway the bill came out to $84.95 and it wasnt worth it. Outback wont see us anymore. and we only drank water. The resturant was kind of empty for a sunday at 4:30.
I would like to get a portion of food that I am paying for.
The outback rest that we went to was at Route 130 in Hamilton , N.J.
Yours truly
Barbara Garajuso
P.S. I would appreciate a reply to this letter |
| Tamara Crouse | 4/14/10 |
| My husband and I just had an o.k. dinner at Outback at St Lucie West , FL. Upon leaving the restaurant, we observed a small dog in a van with Ga. plates that was panting heavily and howling. My husband and I went to check on the dog, and it was obviously distressed. It had a cataract covering one eye completely. I went inside to ask the hostess to locate the owner. She said, " Oh yes, we've had other complaints obout that dog." She said she would notify mgmt and would take care of it. Later, I went back in and the hostess looked shocked to see me. She had not taken care of it! I asked if I could locate the owner on my own and she said the mgr would have to approve. I asked to see the mgr. No one showed up. Then the hostess said I could go table to table to find the owner, which I proceeded to do. The owner said ASPCA had been called on them before, and I should mind my own business...should have followed my gut instinct and taken the dog. At least the owners dinner was totally disrupted. Maybe they will learn from this, but I doubt it. I know what I learned from this. OUTBACK DOES NOT CARE ABOUT ANIMALS, AND I WILL NEVER GO BACK!!!! |
| Arline Jones | 4/18/10 |
| I had seen the ad on local TV for steak and lobster for $14.95. Three of us went to the Outback in Chico, CA, and were told the steak and lobster would be $18.95 "because everything is CA is more expensive." We still ordered it, and were extemely disappointed in the lobster which was about the size of a jumbo shrimp in edible size. It was so small it could not possibly be cooked properly and was extremly tough. Frankly, we were suprised that lobster that small was legal to catch. We will not patronize the Outback again. False advertising and bad food. |
| Barbara Liberty | 4/16/10 |
I am writing to express my total dissatisfaction with the dinner we had at the Old Bridge Outback last night. I took my son for his 25th birthday as my family of 4 have been celebrating birthdays at this location SINCE IT OPENED. First, we ordered French Onion soup, and some other kind of onion soup was brought to us. The waiter never advised us you no longer have French Onion soup. I ordered shrimp scampi/filet and was just amazed at what was brought to me. 3 tiny shrimp with 3 tiny pieces of filet and NO garlic potatoes for $15.95. Totally unacceptable! We will not be going to the Outback at the Old Bridge NJ nor any other location in the future and I am advising everyone I know of the portions that are now being given. The night cost me $160 and I left the restaurant hungry. I think it is a shame that in these hard economic times that the Outback has lowered themselves to cheating people with higher prices and less food. Totally dissatisfied and I reiterate...will no longer be going to the Outback in for dinner. I have also tried to send this as a general comment on another Outback site and it comes back saying my e-mail address in invalid....they don't want to hear it!
Barbara Liberty
P.S. I also would like to have a reply to this! |
| J. Taliaferro | 4/18/10 |
On Friday, April 16,2010, a dear friend and I went to the Outback in Daly City, CA. It was happy hour and I asked the waitress, if the drinks I ordered were the happy hour price ($4.00), she said yes. When our bill arrived I noticed we'e been charged an amount significanlty more than four dollars. The waitress, who was rude, called the manager who made things right. My complaint is about the server. We had an incident with her in March, when the bill was presented and I said we were overcharged. The March menu listed the price of the drinks at $3.99, I was pointing out that we were charged a lot more. Her response was:"I'll give you back your three pennies!" I then showed her the bill and she realized we had been grossly overcharged!The manager adjusted the bill. This server should be fired! She has poor communication skills, a lack of understanding about customer care, and a very poor attitude. We will no longer spend our money at that Outback and I will contact my friends and suggest they do the same.
I do not expect a reply as it seems Outback doesn't care about customers! |
| shelly metz of dania bch fl | 4/24/10 |
Im Sorry to say this was the worst meal Ive had in long time first i ordered steak and crab leg they where out then i ordered steak well got it back raw and fatty my husband pork was raw sent both meals back second steak 6oz and had 3oz of fat manager came by after dinner was done told him and showed him all the fat and asked if id like another steak after my husband finished his meal never even offered a dessert for the poor dinner waiter never came back to check on are dinner i work in a very busy bakery Grampas bakery in dania fl i would have never let a customer leave that unsatisfied very poor managament and service.
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| Michael G | 4/25/10 |
| I am writing this letter due to the poor qualities that this location continues to how me. I eat at Outback often, as I am a manager right across the parking lot for a business. I even get the kids who work for me to order as well. Everything went fine for quite a while until this new delivery girl was hired. Now anytime I go there and pick up my order from her something is wrong, the first time it happened the Proprietor assured me it would never happen and again and he was sorry for her attitude and that action would be taken. Well, low and behold, today I place my order as I normally do, Tassie's grilled not fried, and they come out friend after she gives me an attitude again, I say its bull and I want my money back because I said I’m not taking the unless they are grilled. With an attitude she told me, "Oh you'll get your money back, but I’m getting my manager" So the Proprietor, Adam Pappas, comes out and says, "YEAH GIVE HIM HIS MONEY BACK, HERE IS YOUR MONEY SINCE WE CANT SERVE YOU ANY MORE" well, sorry but, THAT IS NO WAY TO TREAT A CONSTANT CUSTOMER, I HAD FRIENDS IN THERE AND FOR HIM TO TRY AND EMBARRASS ME LIKE THAT IS BULL****, I DONT CARE IF YOU DONT LIKE MY LANGUAGE, BUT IT IS WHAT IT IS. UNTIL SOMETHING IS DONE ABOUT THIS, I WILL CONTINUE TO CALL AND SEND EMAILS. THE WAY I WAS TREATED TONIGHT WAS IN NO WAY, SHAPE, OR FORM ACCEPTABLE. I WAS WRONGED BY THE PROPRIETOR AND BY THE SNOB NOSED TAKE OUT GIRL, "ASHLEY" TONIGHT, AND SOMETHING BETTER BE DONE. WHAT CHAIN WOULD WANT SOMEONE LIKE THAT WORKING FOR THEM? I WILL BE AWAITING A REPLY TO THIS THREAD. Thanks. This was the Outback Steakhouse in Egg Harbor Township, New Jersey, 08234 |
| Lisa Hardisty | 5/11/10 |
To Management:
CC:keep in touch site
CC:formal written letter to headquarters.
I would like to comment on a recent/and first use of curbside services. As someone who use to live in the Danbury area, my family of 4 would vist weekely, since moving we still vist several time a month because we enjoy this eatery very much. We appreciate good food at reasonable prices, and more then that we have never had a bad experience here. My family was recently devestated by a fire that kept our father in hospitals and rehab for over a month, his first week out he wanted nothing more then a steak. Even though the hotel he is currently staying is next to a steakhouse I recommended trying out the curbside from Danbury, CT. Outback. I have never used your online service beforeand at first was in love with the detail of the site! However from the actual experience I will never do so again. We ordered a 10oz ribeye as well as a 14oz ribeye, 3 everything potatoes, 2 salads, a soda, and silverware. We were given a pick up time of 7:04. I timed it to the tee, because my father would be alone for that time and can not stand on his own two legs. I went up to pay and was first asked if I was even sure I ordered with them even though I had my order info as they could not find it for over 5mins. After paying I was told it would be right out. After waiting 15 mins. (not happy but reasonable) I asked the girl who was coming out to cars about my order. After saying she would check I waited another 10 mins. before asking the young man who also stared coming out to cars, explaining that now it has been almost 30mins. since my desginated time and I had someone disabled waiting for me. At that point it took only another 5 mins...however we took the bag and ran so to speak. Once back at the hotel we open the bag to find one order perfect. 10 ribeye rare w/ dressed pot & salad. However the second order of a 14 ribeye med-rare was a small sirlion cooked well done, it was awful. The dressed pot & extra side order of dressed pot. were thrown togather on top of it. The side salad was the chopped blue cheese pecan, that had no blue cheese on it. The soda was not given, so I had nothing to wash down a well done steak that was suppose to be med-rare. Now I know some people like theirs well, but when you order a med-rare all you can do is choke down a well done steak, not to even touch on how much sirloin is my very least favorite steak! Also there was no silverwear included when I did say yes I would like 3 sets, when offered, so that we had to go to the front desk of our hotel and ask if there was any extra that they might have, since we did not stop to get any as we beleived it to be in the order. I understand my order was placed on a weekend evening and that they were extreamly busy, however I will never order online because of this again. It is my intention with thiss contact to make those in managment aware of the "bugs" with the online system. It is not only unfair to your customers it is also unfair to your staff. From those who take the orders to those who cook it to those who have to bring it out. If there is no way to modify a standard pick up time, then you should set the site up so that a location can disable the online order center due to overwhelming orders and ask that you call in your order for an appropriate pick up time, or something else, if you have a better idea. Also I would like to point out to management that allowing customers to exit through that cubby hole of a 'curbside'station is unfair to your staff. The staff I obsereved were running ragged, and there were customers piling out through that little space then lingering in the walkway that your staff is trying to manuver. It really was riduclous, and I commend your staff, I have waiteressed before and I know the "rules" and I think in that postion I would have told at least one customer I witnessed to MOVE! I would also like to make a point that the staff I personally encountered, while being extreamly busy, overwhelmed, and I beleive abused by other customers because of this situation, they were still polite and curteous to myself. I will frquent your site only to see if any modifiacation have been made, but currently I would not use this service again nor would I recommend it as it stands now! I also politly request a reply to this letter.
Sincerly,
Lisa Hardisty
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| Carol Phillips | 5/10/10 |
| I have eaten in your restaurants in several cities accross the U S of A and tonights experience was by far the worst ever. It is six o'clock in the evening and they don't have your order, give me a break. This experience was at your location on I-35 in Desoto, Texas. At first great then the real place came into view, our waiter brought our beverages and took our order, no problem, big joke, 40 minutes later he comes out to tell us that they were out of baked potatoes not to happy but we agreed to sweet potato, surprise they were out of them also, he didn't even come to tell us this someone else was sent. We asked for the manager and she attempted to place blame everywhere except where it belonged and that is with her. If you manage a business YOU are responsible for all goings on with employees doing their job not just saying your a manager when in reality you are SUPPOSED to know that all areas are handled properly or else you should resign your position.Three of us went there to have a nice steak dinner and ended up with the biggest mess ever. If your employees there do not want or desire to give customer service then they should leave. I have truthfully had better service and more caring managers in a fast food business. Just remember that for every complaint you receive the others are telling others and soon it escalates and the entire company suffers. Would I recommend this establishment to others not on your life. Outback is normally a good place to dine but this one will suffer dearly under the current way of doing business. By the way I'm not someone who has not dealt in food service I have and believe me the customer doesn't give a hoot about your reasoning or placing blame, as in any job if it's not right you should have a grip on it and if you can't you're not qualified to manage. |
| Lisa Hardisty | 5/11/10 |
| I would just like to offer that today I posted a "letter" here as well as the same word for word " letter" to the contact us site site at the Danbury Ct. location, I was commenting on. While my experience was not the best it was the first out of at least 100 that were always on point, from service, to quality, to price. This particular occassion I blame the online system for my less then perect experience. The point of this repost is to let others who have posted know that I recieved a response from the manager of that location the same day, only a few hours later. I am ever so happy with this location and manager for being on top of things, but more importantly for his desire to hear me out. I imagine it is easier to hear a complaint when the customer doen't start off with verbal abuse and threats of never frequenting the establishment again, and promising that every person they have ever known in there whole life will hear about this, but this man did not know how I would respond when he took the time to call....because of this and so many positive experience with Outback, Danbury, CT...I will continue to frequent the establishment and reccommend them to friends and family!!!! Thank you Manager Kevin |
| Beth Shaw | 5/12/10 |
| We have always had good service and delicious meals at Outback. The BEST experience was recently at the Outback on Ridge/Fetzner Road, Rochester, NY, on a very busy Mother's Day. We had a reservation for 6 at 5:15. We were seated at 5:25. After receiving cocktails and ordering, we were just conversing and catching up when we realized the table next to us sat down after us, and were almost finished with their meals. We hadn't been served yet. We lost track of time. Just then, the two managers came over and apologized that there system didn't work and they lost our order in the kitchen and that they should be up very shortly. They offered us a free round of drinks, a shrimp appetizer and a blooming onion appetizer, on top of paying for 1/2 hour our meals. We took them up on a couple drinks, shrimp and paying for 1/2 the meal. This was incredibly generous and we were all thrilled. Dinner was served promptly -- delicious. KUDOS goes to those to Managers!! |
| Wm. R. Kent | 5/16/10 |
Yesterday my Son took me to the Outback for my birthday and when we arrived there were at least 9 employees waiting at the door to seat us..............Well it was another half hour before we saw a waitress......... went to the wash room where I slipped on the wet floor hit my head on the urnil hurt my jaw, neck tail bone and hip............I was all wet and there was NO SOAP at all in the wash room to clean up............I returned to my table and waited a half hour for our meal that was only so so..........About half way through the meal the manager finaly showed up to tell me he just put some soap in the mens room..........A little late don't you think?......And by the way our waitress never ever came back until she brought the check...........I was so pissed off by that time I had my meal put in a box payed the bill and left!!!!!!!!!!!!
By he way I found all the waitress they were in a back corner shooting the S#$%^
Worst B-Day meal I ever had. Wm. R. Kent
West Bloomfield, Mi. Outback 8/15/10 |
| Dena | 5/23/10 |
| We recently had a very bad experience and filled out a complaint online. This was in the Merrillville, IN., Outback. We did not know if the complaint would just go back to the Merrillville store and be swept under the rug. If at all possible, can someone at the Corporate office please contact me if they received this complaint? Thanks. |
| Patricia | 5/22/10 |
| Please Please ENLARGE the image of the Curbside Menu on the website. It's ridiculously small and not very clear. If you want to promote your business hire a better webmaster. Geesh. Also the link to "contact us" on this corporate page is broken. Am looking forward to trying Outback Food for the very first time. My friend got her magnifier out and we are ordering the blue cheese pecan salad. Ga Day! |
| unsatisfied | 5/24/10 |
| Outback in Brighton MI is a horrible place to work. The manager is sleeping with an employee (he is married) and every aspect of the place he runs is unethical. Treating people with major disrespect and horrible favoritism happens daily. Nice people never last but if your willing to sleep, cheat, and lie your way to the top then it is the place to work. Whenever this manager (Brentt) has been confronted on his unethical behavior he takes you in his office and scream (literly) and yells at you then tells you how it is going to play out if you take the information to anyone higher then him. It always ends with you getting fired and made a mockery of. It is disgusting that this can go on. This manager has had multiple complaints but corporate office seems to agree with his actions. Eating there to me seems like condoning this behavior. I would suggest never eating there until this business culture is confronted. |
| Jill Johnson | 5/27/10 |
| I went to the Outback on the island of Oahu while I was on vacation with my niece and sister. Althoug hmy sister did not eat, my niece and I were giddy with the ecitment of yummy food. HOWEVER, the net day we were both almost hospitalized with HORRIFIC food posoning. Not only did it suck away 2 days of my tropical vacation, with all the costs accumulating, it made my Austistic niece violently throw up and diareah. It was sad to see her in pain and unable to epress herself. My pain was minutes from being hospitalized. DO NOT GO TO THAT OUTBACK!!! |
| Dawn Williams | 6/1/10 |
| Call corporate office and speak to Ben Drenan's predecessor. No One will listen to this web forum..trust me, I am management at Bennigans.........we never listened either......call corporate and tell them~!!! |
| Outback in Hamilton is AWFUL, DIRTY and SEXIST MANAGERS! | 6/3/10 |
| This restaurant needs to be shut down! The managers have no respect for employees, the kitchen is so dirty that the employees cannot even use the urine stained employee bathrooms! The doors dont even lock! The best is that if as an employee you do use the guest restroom, you get fired! Jim Barber is the most sexist man I know who treats employees unfairly.. Not only will my family and friends not ever eat at this Outback, but I strongly urge everyone else to boycott this Restaurant. Jim the proprietor has no business running a restaurant with his controlling, sexist and illegal terms of employment! If any others feel strongly that they were wrongfully terminated or harrassed while working at this location, please step up. This must be put to a stop. |
| Lisa Diggs | 6/14/10 |
| Today was my second time eating at Outback Steakhouse. The first time was June 2009. The first time the steak was so tough i could not cut it. On today my birthday 6/14 I called in an order for three burgers. I have a $25.00 gift card. The manager (at the Germantown, Maryland location) came out and said the gift card was not activated and told me to call the 888 phone number on the back of the card. She said I would be able to speak with somebody about the problem. When I checked the balance and activation it said the card was activated on May 2, 2020 and there is $25.00 balance on remaining on the card. There was no option to speak with a live person. The manager in store was not helpful a little bit. She just brushed me off. With the call the number on back of the card. She new I had already did this, because she listened to the message about my card activity. Outback need to get it together. I am not happy at all!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
| Barry Leslie | 9/2/10 |
My wife and I receintly dinned at the Outback on University blvd in Sarasota Fl...we eat there regularly and in the past it was always superb... on 8/27/10 that all changed
We arrived a little after 8pm and there was no one to greet us....really strange the hostess at the podeum was absorbed in reading something we looked at her she kept reading so we sat ourselves at the bar area.....I've been eating at outbacks for over 20 yrs and never saw this.....anyway our server was Matt nice guy we ordered wings for appetizer when they came out they were so greasy we brought this to Matts attention and he said oh they are like that....strange never were before...my wife ordered the terriaki skewers medium rare and I ordered the outback special RARE and I always say really rare......well my wifes order came our rare and mine came out medium...another server brought out the meals...when Matt got back to us and we advised him of the problem it was getting late...Christian the mgr came by....saw the steak asked if I wanted to get another one but I had seen sometimes what happens when you send food back so we just tried to eat it...after a couple of more cuts into the outback special I got the outback grissle ....man this is not "Just like you want it" .....anyway I sent an email on Monday about this but never heard back so I thought I would try again....I would have put my "CODE" on the "MYOUTBACKREWARDS" form but the first 4 nrs are unreadable the last ones are 70081-22183.. if that helps..... goday mate.
Phone 941 554 4636 or cell 804 873 3642 |
| JOHN RIVERA | 6/20/10 |
THE ONE I WENT TO IS IN LIVE OAK TEXAS JUST ON THE OUTSKIRTS OF SAN ANTONIO,TEXAS.
JUST ONE THING TO SAY ABOUT THIS PLACE, VERY PISS POOR SERVICE AND QUALITY. NEVER GOING
BACK THERE. |
| CEDAR RAPIDS, IOWA OUTBACK | 6/20/10 |
| I just wanted to let corporate know about a manager at the Cedar Rapids Outback. His name is Ryan and he is very rude to the employees and make a big fuss if anyone needs he help. Most of the time if he is not gossiping with the hosts, he is making very hurtful remarks to other employees about the other employees. He is never open and willing to help if there is a problem that needs to be taken care of and he loses his temper easily. I do not feel as though he is a proper manager and I am extremely concerned that he will truly cause some damage. I hope this helps, and I really hope something is done about this. |
| patti.sabin@dvusd.org | 6/24/10 |
I would like to lodge a formal complaint against the propietor of the Outback locaton in Glendale AZ on 55Ave. and Bell Rd.
The Friday before father's day my father asked to go to Outback for his father's day dinner. On Sunday, early afternoon, I called in to make reservations. Marci told me they do not accept reservations but I could put my name down for the time we would be arriving and we would have a 20 to 30 minute wait after we arrived since they were busy. I agreed and put my name down for 4:30. At 3:15 when I realized my parents would be late; I called back to see if I could move my name to 5:00. Marci (who claims never took my second call)said yes that would not be a problem. We checked in at the hostess stand at 3 minutes to 5:00. I was told it would be an hour wait. I asked about the 20 to 30 minute wait for the call ahead time of 5:00. One of the hostesses looked at the paper and said "oh yeah. You will have a 20 to 30 minute wait". We sat right next to the hostess stand for the next hour and a half watching them sit everyone that came after us. When we got up to ask when we would be sat we were told "your will be sat at 5:45, we are just clearing the table". At 6:00 when we asked again we were told that we would be next. At 6:30 we were finally sat. The entire time we sat waiting we were never approached be any one explaining the situation or to appologize. As is turns out Marci never changed my name from 4:30 to 5:00 and we were treated as a walk in but were lied to by the hostesses and marci when we signed in that are name was down for a call ahead time. By the time we were sat the item my son and I ordered was out! Only when I asked to speak to the manager did some one appologize to us. Monday I thought I was emailing a complaint to coporate headquarters: I was actually emailing it to Marci at her location. After several emails back and forth the only thing she is telling me it "they were very busy that day." I'm sorry, but that is no excuse for treating us as she did. Marci is, and runs her restraunt unprofessional and is giving the good mane of Outback a bad image. While we were sitting there we observed her hostesses drinking and eating from bags of food sitting on a table beside the hostess stand. None were dressed nice and one had her bra showing and slippers on her feet! We would never had waited that long to be served at any restraunt. There are way too many restraunts in my area to take reservations, accomidate large parties(six), and sit us in a reasonable amount of time. Also, my father emailed a complaint also. He accidentally emailed it to the Paradise Valley location here in AZ. In less than 15 minutes after sending off his email the maneger/ owner of that location personally appologizing and extreamly upset that some one had experienced such a bad expeirence at his restraunt. They all realized the mistake in location but that manager still appologized for the mistreatment at Marci's restraunt! He also forwarded my father's email to Marci. I will never go to that Outback location again as long as Marci is there and running it in such a unprofessional manner. Unfourtunatly since the other Outback locations are much farther away from my house, It will be a rare occation before I get to an Outback restraunt. Which is really too bad as I really do like your restraunts. |
| susan wolf denver pa | 7/3/10 |
| While on vacation in surf city sc, we tried the outback steakhouse. We were so happy with everything, from the time we were seated to the time we checked out. Our waitress Jennifer was fabulous. The food was delicious. We spoke to the manager on the way out and he was pleasant and was happy to hear from us. This was a nice experience. |
| Shirley M. Vonderheide | 7/3/10 |
It has come to my attention that your corporation has sent jobs to other countries and it breaks my heart because your restaurants have been on our top ten list for many years, especially Outback. We will no longer patronize your restaurants because we believe that American jobs should be kept in America. You probably don't give a darn how we feel but want you to know that we have seven children with families and 17 grandchildren who will soon have families of their own. We have relatives in Ohio, Indiana, Pennsylvania and Florida. In time we will put a dent in your profits.
Sincerely, Shirley M. Vonderheide - America First
Bradenton, Florida |
| trisha frost | 7/5/10 |
| you guys food is excellent but i have one thing that could be improved. You rarely serve your creamy onion soup and it is the best thing on your menu. WHY NOT OFFER THIS ALL OF THE TIME>>>>>A very popular item yet you dont offer it often in many of your locations. |
| latoya anderson | 7/15/10 |
| the store ia am talking about is the one in bristol va the store manager is leeann cash she does not watch her employees they do what ever they want |
| Jack Davis | 7/19/10 |
Our Outback Steakhouse located in Saint George, Utah, and has very good service and food quality.
One BIG complaint is the new Rewards Points Program. I've become a new member in June 2010 and our location didn't know about this points program. The Steakhouse # 4514, 250 N Red Cliffs Dr. #40, St. George, Utah, 435-674-7788. I've not received the appropriate points for our dinning, and have sent several messages to the points program customer service with no return response. I'm wondering about the the honesty of this new "Rewards Points Program"? I'm not impressed with their not responding to my concerns. I also did not get to print out the "FREE APPETIZER Coupon" as promised, after signing up for their points program. I have made enough complaints about this issue and NOW I expect corporate to respond. |
| Mike and Sherri Coppage | 7/19/10 |
We would like for Outback SteakHouses in Florida to "text us" with specials of the week. We always have our cell phones with us and other restaurants are doing that now. Could you please set up text messaging so that you could send us message for a free blooming onion to our cell phone screen with a purchase of a meal, or a free desert when we purchase the super outbacker steak and lobster. At other restaurants, all we have to do is show our cell phone screen to receive the offer.Please contact us at mcoppage@cfl.rr.com and we will tell you how to get it done.
Thanks. Mike and Sherri...mcoppage@cfl.rr.com |
| Kaylene and Leroy | 7/30/10 |
Last night we walked down to the Outback in North Seattle for a late dinner. Service was very slow and they weren't very busy. My fiance ordered the fish & chips and I just had a couple of side dishes. I work for a seafood company and boy was I disappointed in the look & awful taste of your dish. Who makes fish & chips in the NW out of tilapia - yuck? They looked barely bigger than nuggets and not a typical portion for fish & chips. He asked me to taste & I spit out in my napkin as it tasted RANCID. They took the dish back, apologized and didn't charge us. After the long wait, he wasn't going to reorder something else.
My garlic mashed potatoes didn't seem to have any garlic flavor and looked gray in color.
What has happened to your restaurant? |
| Courtney | 8/10/10 |
| I signed up for the My OutBack Rewards and was promised a printable coupon for a free Aussie-Tizer. When I received the email I was not able to print or view the coupon. Thank you OutBack! |
| Frank | 8/23/10 |
Just went to the local Outback in Palm Coast Fl for a dinner, after a long day. My wife and I have always had good food and ok service at this facility.
We ordered and the waitress came back by and asked if we were ready to order. We told her that we already ordered, and she oh yea sorry. We waited for our two Queensland salads and asked the waitress if she could check on the order, she said it will be right out. We had waited 45 minutes and asked the waitress for out bill on the one ice tea. She gave us the bill for the entire meal. We inquired as to why we were having to pay for food never received. She said we would have to wait for the manager. Manager shows up as asks what the problem is. We said we never received food and were tired of waiting and wanted to go somewhere to get something to eat. she said let me check, she is gone for 10 minutes. Said that she could get us a to go order if we wanted. We asked for the bill on the tea, she disappears again. We left 5 dollars on the table and will never return to that restaurant again. Sad to lose good customers . We went next door to Fridays and had a adequate meal, but witnessed good management. Patron had a problem with an item on the plate, and manager took care of problem without question. This makes a good restaurant, "How you handle Problems" Outback needs a little work on that in Palm Coast Florida |
| Alan Rossin | 8/20/10 |
I took my family to the Outback Steakhouse in Jamison Pa. for a birthday celebration. I ordered one of the new dinners named shrimp scampi and filet.
The shrimp scampi consisted of three of the smallest shrimp I ever saw on a dinner
plate and the filet consisted of two very thin slivers of meat that were not even tender. This dinner was $14.95 and I would have done better going to one of the fast food restaurants in the area. I tried calling corporate but the telephone has been busy for days. I think they keep it off hook. I don't think they want to hear the many complaints over the telephone. Never Again will I go there and it would be wise to tell your friends and relatives to avoid the chain. |
| Lee | 8/26/10 |
| Both my husband and I go to Outback alot and we love the food there & everyone there is very friendly but.......recently we went to Outback for happy hour, we were seated in the dining room area and our waiter asked us if we were ready to order dinner, I told him we were only there to have drinks & pupu's and he said okay. When we got our bill it was $68.00 we had 3 drinks & 3 appetizers, I paid the bill and left. When we got home I questioned my husband about the bill, I told him arent drinks & appetizers suppose to be 1/2 off? I called Outback and spoke to the manager there, low & behold he told me if we don't say that we are there for happy hour they are going to seat us in the dining room area & charge us regular prices. I told him I did mention it to our waiter that we were only having drinks & pupu's isn't that enough, he just rambled off saying that it was kinda our fault for not saying we were there for "Happy Hour".....all in all if you are there for happy hour say it loud & clear! |
| judith studt -- omaha | 9/6/10 |
| I had the worse steak I have ever tasted at an outback restaurant in omha. This is the second time I've had a New York cut at your restaurant, and both times it was so tough I could barely eat it!. Tonight I ordered a smaller new york cut. It was so thin/small I couldn't believe it and it was so salted, I had to send it back (Now let me tell you, I've never sent back food, and we eat out three times a week!) The second steak was so tough, I couldn't eat most of it. And it did not taste good. It tasted like it might have been a grass fed beef. |
| Lillian | 8/29/10 |
| I have never ever been dissatistified with an Outback before. They are great in NY,NJ, Florida Etc. Except the one in Newport News Virginia the one on Jefferson Ave. The service was poor. We were served a blooming onion with no plates or silverware. We were given old bread which the server took back and retried to serve it to us toasted. No ketchup bottle for a party of five just a little dish because they no longer give customers bottles of the red sauce. I asked for well done and please don't burn it. Instead I received the burnt one. The 6oz steak was really 2oz very sad. No steak fries just Micky D style fries. The server re filled everyones drink except mine. So sad for him I was the one paying. The manager came by and took the plate away and later came back with a well done steak and ice cold fries. Thank you Newport News VA. Outback for the worst dining experience ever. |
| Jennifer | 8/31/10 |
| My recent visit to the Outback was located in Boardman, Ohio in August 2010. It was a horrible experience. I understand that sometimes orders get messed up but having a waitress "Shannon" who acts like she is 5 years of age is what truly made the experience horrible. The manager tried to have the order fixed but once again it was incorrect. The waitress decided to totally ignore the fact that I was even sitting there. She would refill everyone's drinks but mine and at the end of the meal asked everybody (but me mind you) if they needed a take out box. When I spoke up and told her a I needed a box she acted like she didn't hear me and she came back with the box; however, handed it to somebody else at the table. She is a very poor waitress and shouldn't have a job as a waitress in any establishment. Because of this incident I don't think I will ever go back. |
| richard dunn | 8/31/10 |
| Outback rewards program is a farce and trying to reach corporate office is even worse. I've had no luck on the phone or the internet trying to tell them their give- away programs are flawed by invalid code and need to be fixed. So I quit trying. |
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